Hotel - Sofitel Warsaw Victoria
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Sofitel Warsaw Victoria Hotel

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4.5/5 3,267 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Parking
    • Outdoor car park: PLN 120 per day (Paying)
    • Public outdoor parking (Paying)
    • Parking garage: PLN 120 gross per day (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 95  PLN
  • Services for children
    • Babysitting on request
    • Outdoor playground for children (Nearby)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request
    • Outdoor playground for children (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 19 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel features 359 comfortable, elegant rooms over five floors, including 32 deluxe rooms and 41 suites. Accessible rooms and non-smoking rooms are available. Rooms feature the latest technology and complimentary Wi-FI internet.

  • 359 rooms
  • 339 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,181 reviews

Our guest reviews for Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,267 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Janina Families - 15/06/2018
« All Staff were very nice and helpful. »

Everyone was very helpful anything we asked for was done straight away and with a smile. Room were very nice and breakfast was very good selection of delicious food

TripAdvisor review
Couples - 15/06/2018
« excellent hotel in all parameter »

very good meal very good and large room need to have a free taxiride to old city taxi outside hotel sometimes lie to us close to old city very quiet area very good service very good pool very cleanliness

AccorHotels certified review
Carmelina Solo - 14/06/2018
« Fantastic Hotel, location, room view and food. »

It was on a Insight tour and was the best hotel we stayed at of the whole trip. Location, Room amenities, Food dinner and breakfast excellent. I stayed an additional night and wishing I had stayed longer.

AccorHotels certified review
Daniel G. Business - 14/06/2018
« Extremely nice room with good breakfast »

Stayed there only for one night, but was very satisfied with the basic room.

AccorHotels certified review
Eryk Families - 13/06/2018
« Amazed »

It was extremely good and professional from the moment I booked the room till check out. The one think I’d consider is charge for the parking for hotel guests. I think this should be included in the hotel charge but that’s minor notice. Thank You very much for great hospitality

AccorHotels certified review
Anonymous Friends - 12/06/2018

The hotel is great,good location and very clean.the staff was very kind.we were only disapointed that we did not have a nice view from the window. Thank you

AccorHotels certified review
John S. Couples - 12/06/2018
« pure luxury, great service »

The staff were very courteous & helpful. The concierge helped me to set up a sim card for my mobile and change my car hire details which I could not have done by myself. Well done.

TripAdvisor review
yeslior Couples - 12/06/2018
« Very Good »

very good hotel. we were at 7 floor, big and clean room. very good breakfast. helpful staff. the hotel is near the old city, 10 min walk. 30 min drive from airport You can move around the city with UBER. It is highly recommended

AccorHotels certified review
Panagiotis M. Business - 10/06/2018
« Excellent »

Kind staff, good food in the restaurant, clean room and the best sleep quality!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Markoulidis, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Jeanine Business - 09/06/2018
« Lovely and very good »

Assistive and friendly staff, very good quality, great environment with the Old Town just around the corner and the Palace of Culture and Science on 10 minutes walking distance. Oh, almost forgot to say: great bed! So comfy!!

AccorHotels certified review
Rafael Couples - 07/06/2018
« Great experience »

People is very helpfuly except the men of the swimming pool. He screamed me went i passed the desk and he was nota there. The hotel os exceptional Also the rest of the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gonzalez, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. Please be assured thatI will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Carlos Business - 06/06/2018
« Feeling at home »

Best welcome and better attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ibiza Granados, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Anonymous Couples - 06/06/2018
« Urgent need of redecoration and new bed! »

The room (suite 614) is very spacious, but has not been renovated since before the war! And the bed was super uncomfortable! Too soft! Have you tried it, ever? Plus 120 Zloty for parking per day is highway robbery!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for staying in Sofitel Warsaw Victoria and for sharing your opinion about your recent stay with us. I am so sorry to read that we could not provide the experience you were expecting for your stay and you feel disappointed. Please accept my apologies for not meeting you expectations in terms of accommodation offered in our hotel. It is our failure to hear that due to our softness of the bed you had a sleepless night. I truly apologize for inconvenience we caused you. We have few types of beds in the rooms to give an opportunity to choose most common to Guest’s preferences. I am sorry about misunderstanding with this case. We know that each Guest has different preferences that is why as far as we would like to improve our service we are trying to implement program of MyBed to personalize bed for each Guest’s preferences where Guests can choose in between of 5 different levels of mattress fluffiness. Since we already know your bed and room preferences, we wiil make sure that during your next stay with us you will be provided with revovated suite and peaceful sleep. Concidering our suggestion about the parking cost, please rest assured that our pricing point are constantly reviewed and we ensure that we are aligned with market rate. Thank you once again for pointing out to us the areas in need of improvement. We appreciate your sharing your concerns, and I sincerely hope that your recent experience will not be decisive in choosing a hotel for your next visit in Warsaw. I remain at your disposal. Yours sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
R. P. Business - 06/06/2018
« Very poor beds.. not a wink of sleep and aching in the morning! »

As above .. terrible nights sleep due to soft mattress which was also concave shaped giving the feeling of rolling off the edges of the bed .. Could not find a comfortable position on this large bed and had one of the worst nights ever in a hotel. Not recommending SOFITEL Warsaw to clients. Breakfast is good and in general it is nice hotel with good service .. it is a real shame the most important element of a good hotel failed. Learn from much lower rated and economy hotel chains such as Premier inns in the UK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., I thank you for taking the time to share the experience you have had at Sofiel Warsaw Victoria during your last stay. First and foremost please accept our apologies for the disorder due to the uncomfortable bed and your slepless night. I truly regret that we did not provide you with the pleaceful night as we do have in our offer the MyBed Menu, which offers combination of a mattress and a featherbed onto which a fluffy duvet that can be removed. Regarding the mattresses let me reassure you we are constantly checking the quality of the beds and did just changed and renewed. Please be assured that our main aim is to provide each and every hotel Guest with the "Magnifique" experience, and it is our failure to hear that we did not succeed. Please rest assured that I addressed the matter accordingly, in order to prevent similar situation from arising in the future stays. I am aware that we can not turn back time to make a better impression, nonetheless, I strongly believe that you will consider staying in our hotel again and give us the chance to secure the comfort of your sleep and see the difference in bedding. Despite the incovnenience we caused you, I truly appreciate your compliments about our breakfast buffet with varied selection of regional & french trade food as well as our attentive and friendly staff. Here at Sofitel we strive to continuously improve the service we provide and we will not rest on our laurels to prove that our main aim is the Guests' satisfaction and their comfort of th stay. Again, our entire team including myself is very grateful for sharing your review, in this way we know what need to be improved to meet your expectations. Since we know about your bedding preferences, we will make sure that your further stays will be fullfilled with the exceptional memories and high quality sleep. I remain at your disposal. Yours sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Steinar Friends - 05/06/2018
« Fantastic »

Great hotel, nice location, good service, big rooms!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sverre, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

TripAdvisor review
Business - 03/06/2018
« Perfect location and service »

Very nice hotel on a really great location, the hotel is located right next to a big park and a Square, there is a 2 min walk down to the main street leading to the old town.staff was very friendly and every thing worked smooth. The room was very nice and with very high quality products.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to reflect on your stay and evaluate the satisfaction of your experience at the Sofitel Warsaw Victoria. I am very pleased to hear that you have enjoyed the wonderful location of our hotel, one of the greatest advantages we offer, being of a convenient proximity to facilitate discovering the city within walking distance. It is a pleasure to learn that our professional staff has treated you with the best care, and on behalf of the Sofitel Warsaw Victoria team I wish to thank you for pointing out the very pleasant and smooth service that you were provided. Thank you once again for sharing your valuable thoughts, and we hope to welcome you again soon for another Magnifique experience. Yours sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Bobk Business - 01/06/2018
« Nice hotel, great location to see the city »

I attended a conference/meeting that was hosted at the Sofitel. Very welcoming staff. I asked if they had running recommendations and they have a pocket-size fold-out map of the city with three different distance routes marked. The hotel is across the street from the Tomb of the Unkown Soldier and just a few blocks from Old Town. The room was clean and well-equipped. The breakfast is definitely worth it with a large variety of foods. The hotel is also used by Viking Cruises and other tour companies for overnights so every other day or so a new group of tourists were there. The lobby bar has a great selection of drinks, including a trio of Polish vodkas, as well as decent bar food. They mixed a meat plate with a cheese plate for one price instead of two full plates of each. I heard good things about the pool and spa but did not use them myself.

AccorHotels certified review
Christine M. Families - 30/05/2018
« Most Wonderful Hotel »

I was in Sofitel with a Globus Tour when my husband became ill and was hospitalized. I did not know when he would recover and every day I would go to the desk and extend my stay The staff members were incredibly kind as I remained in Warsaw for a total of 11 nights. Each person asked for my husband's health and offered me solace. As an non-Polish speaker trying to make my way in Warsaw, they were a light in my dark tunnel. I will never forget their kindness to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs, Mooney, On behalf of Sofitel Warsaw Victoria's team, I would like to thank your your lovely review regarding your recent stay at our property. I took a pride in reading your comliment due to the service quality our Ambassadors have provide you. Here at Sofitel, our Ambassadors take a pride in contributing to the happiness of our valued Guests and give them an expectional service throughout the whole stay. I will ot fail and share your excellent comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Graeme A. Couples - 29/05/2018
« A great hotel, very ell located. »

It was an excellent. The dining room was very good indeed, both for breakfasts, the bet I have experienced in any hotel, and for dinner. The location was convenient with n easy walk to the Old Town and New Town. Our room was entirely satisfactory and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aplin, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a great pleasure for us to notice that you truly enjoyed the time you spent in our property. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Anonymous Business - 29/05/2018
« Wonderful »

The staff was very friendly, food and drinks were great, very comfortable beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Stack, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

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