Hotel - Sofitel Warsaw Victoria
Sofitel Hotel Sofitel Hotel

Sofitel Warsaw Victoria Hotel

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4.5/5 3,217 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Parking
    • Outdoor car park: PLN 120 per day (Paying)
    • Public outdoor parking (Paying)
    • Parking garage: PLN 120 gross per day (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 95  PLN
  • Services for children
    • Babysitting on request
    • Outdoor playground for children (Nearby)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Outdoor playground for children (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 19 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The hotel features 359 comfortable, elegant rooms over five floors, including 32 deluxe rooms and 41 suites. Accessible rooms and non-smoking rooms are available. Rooms feature the latest technology and complimentary Wi-FI internet.

  • 359 rooms
  • 339 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,971 reviews

Our guest reviews for Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,217 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 21/04/2018
« After 10 years »

Overall we have been using this venue 3/4 times a year over 10 years. It was our preferred choice for numerous reasons. Steam bath was just one. Overall the standard has gone down considerably in the last few years and our next stop in Warsaw will be in the new hotel Raffle Europiski.

AccorHotels certified review
Christopher R. Business - 18/04/2018
« Very comfortable hotel , well located . Conference facilities were very good . Service very good »

As above . Comfortable bed . Room size was adequate . Only down side was I had a lot of trouble adjusting the temp on the air conditioning heating

AccorHotels certified review
Klas P. Friends - 17/04/2018
« All that I need in center of it all »

Nice/professional/smiling staff Good Rooms Relaxing bar Easy relax with pool and gym, incl towel and waterbottles

TripAdvisor review
Business - 16/04/2018
« Great Place - well organized »

Great place, nice moden rooms. Staff is really nice and they are well organized. Forgot my phone-charger in the room when checking out; and got it delivered to me within 2 minutes when I went back to tell them. You might think this is to be expected, but unfortunately does not work half as well in many other good hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all, thank you very much for choosing our Sofitel Warsaw Victoria Hotel for you stay in Warsaw. This is a very big pleasure for us to read such positive comment about our hotel and all the services we provide. Thank you for highlighting our biggest advantage, which is the central location. Located in the heart of Warsaw Sofitel enables our Guests with easy access to all the places they need both in the walking distance and by using available means of transport. Rest assured that I took a pride in sharing your compliments with the rest our Ambassadors, thanks to thom your stay was above your expectations. Thank you very much, one more time. It will be always a pleasure to welcome you back in our hotel. You can be sure that we will do our best to make your stay an unforgettable one. Yours sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Christian L. Business - 15/04/2018
« Super Hotel, very well organized and reliable »

Best experience was that I got my i-phone charger, which I forgot at my room when I checked out, back in 2 minutes. Such things more often than not do not work in hotels. You were very good in this regard; better than many other 4 and 5 star hotels. Very friendly and forthcoming staff - very nice rooms.

AccorHotels certified review
Anonymous Business - 13/04/2018
« Nice hotel, polite and friendly staff »

Have stayed here a few times recently always a nice polite welcome. Rooms I have been allocated have always been nice clean and presentable. Only thing is the rooms get hot putting the AC on lowest setting seems to make no difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sethi, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. First and foremost please accept my sincerest apologies for inefficient cooling system in your room. It is true that air-conditioning devices in some of the rooms had problems coping with cooling the rooms down to the appropriate temperature. Please be advised that we still working with the technical management team in order to provide each and every hotel Guest with the comfortable stay and most convenient climate. All your concerns have been shared with the entire team, in order to take an immediate actions and prevent similar situations from arising in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialis

AccorHotels certified review
Jamil Business - 12/04/2018
« Great service »

The service was great, very efficient staff, nice amenities overall. Great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fariss, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

AccorHotels certified review
Juozas Business - 11/04/2018
« It was ok. »

Only positive experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Miltenis, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

AccorHotels certified review
Anne-marie S. Solo - 08/04/2018
« Hotel is excellent. Room was unsatisfactory because of terribly small bathroom. »

I have stayed in this hotel for many years during the Beethoven Festival. I enjoy it. However, I cannot adequately express how disappointed I was with the bathroom renovation. You have taken the second room of a small suite and attempted to turn it into a satisfactory room and bath. This fails because of the inadequacy of the shower and the cramped space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Soulliere, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

AccorHotels certified review
M Business - 08/04/2018
« Very nice hotel, good rooms, bathrooms and food. »

Hotel is great with friendly staff, tidy good size rooms and good food in the restaurant. The only negatives were the air conditioning did not seem to work in the room so I ended up staying for 3 nights in a very warm room, which woke me up several times during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Manish, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. First and foremost please accept my sincerest apologies for inefficient cooling system in your room. It is true that air-conditioning devices in some of the rooms had problems coping with cooling the rooms down to the appropriate temperature. Please be advised that we still working with the technical managemenet team in order to provide each and every hotel Guest with the comfortable stay and most convenient climate. All your concerns have been shared with the entire team, in order to take an immediate actions and prevent similar situations from arising in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Ali Friends - 08/04/2018
« Best place to be »

Greit personal. Everyone smilling . With good experience . love the place you Get help When ever you wanted , Hotel near Everything , old town just 10 min walk . Just one thing that missing its food Without glotten its mot much to chose . Thank you Sofitiel for a wonderful stay . See you in may again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moutawakil, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relation Specialist

AccorHotels certified review
Glyn Friends - 07/04/2018
« Excellent hotel, staff very friendly!! »

Our room was equipped with everything we needed, bed and pillows of the highest standard. The staff were very friendly and helpful, especially Sebastian the bar tender who was extremely knowledgable and polite. Would definitely recommend this hotel to my friends and if I was to return to Warsaw in the near future I would stay in this hotel again. Indoor pool was a great addition to an already superb hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Murray, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

AccorHotels certified review
Tobias J. Families - 05/04/2018
« Very good »

Really good service. Also nice to be upgraded, very aprechiated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tobias, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Matt Solo - 05/04/2018
« Wonderful »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matthew, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Anonymous Couples - 05/04/2018
« :-) »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sia, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Sergei Couples - 04/04/2018
« Let yourself indulge in the city »

It was my first stay at Sofitel. I liked it very much, first of all due to its magnificent breakfasts. To say “wide variety” is almost nothing to say. The breakfast at this hotel provide you with the choice when it’s difficult to opt out. Numerous choice of fish dishes (smoked, marinated etc.), rich choice of fresh juices in different combinations of fruits and vegetables, fresh fruits, variety of cheese, perfect hot appetizers and so on and so on... And everything is of a high quality, tasty and right cooked! Thank you so much - it was a real gourmet pleasure. The hotel give a good opportunity for gym trains - lots of tools for working out and big facilities. Swimming pool is very nice - well organized and nicely colored. At the same time spa-facilities leaves more to be desired, i.e. finish sauna and massage only. But everything is very clean and comfortable. The rooms are large and provide everything you expect from 5* hotel. On weekend the hotel was crowded but good service did its job correctly for guests to feel comfortable. One more perfect about the Sofitel Warsaw Victoria is its finest restaurant Brasserie. It’s cuisine is very delicious, any dish is a masterpiece! Thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sergei, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Pascal Friends - 03/04/2018
« An amazing stay which made my holiday! »

First of all i want to give a big compliment for the staff. They are very friendly and professional. Hope they get credit for this. The swimming pool is very nice! Love the mirror. The gym could be a little bit bigger if i have to give any advice. Furthermore i would stay here again for sure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cox, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Shirli K. Families - 02/04/2018
« Relaxing, indulging experience for the whole family »

we loved the hotel! it was very clean, comfortable, luxurious and pleasant. the service was great! quick and warm. the temperature was perfect inside the room. lots of space. my 7 years old girls were ecstatic! they received all those great gifts. they loved the swimming pool! breakfast was wonderful. everything was perfect! I think that from now on we will stay at Accor hotels whenever possible!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Shirli, Thank you for choosing our hotel Sofitel Warsaw Victoria and sharing with us this wonderful review regarding your recent stay in our hotel. Nothing can make me happier than reading that your stay with us met your expectations and that your comfortable and specious room was to your liking. I am happy that you enjoyed your delicious breakfast in Kitchen Gallery restaurant and you found your own piece of paradise in our newly renovated Spa area. Our breakfast offer is catered to meet the needs of our every special Guest. I am sure that your kind review will certainly motivate the entire team further in our continuing efforts on improving our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Na Business - 02/04/2018
« Front staff »

I was staying at the hotel with a few other guests. Their stay was booked through an external website and was supposed to be pre-paid. The person making these arrangements stopped by at the hotel to ensure the payment was going to be handled before our guests arrival. At their arrival, it turned out that their stay wasn't paid for and it required my intervention to do so - after they already checked in. It was embarrassing for me. This happened 2-3 times before as well. I can't understand why this can't be handled properly despite multiple visits to the front desk and assurance from your hotel staff that our guests won't be charged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Holysz, Thank you for choosing our hotel Sofitel Warsaw Victoria and sharing with us your concerns regarding your recent stay in our hotel. In regards to your remarks mentioned on the customer survey, I would like to confirm that the reservation upon the name of Mr. Holysz has been prepaid on 15th of march 2018. As we would like to discuss an issue could you please be so kind and provide me with other reservations’ number to measure the problem and address it accordingly. On behalf of Sofitel Warsaw Victoria’s team, please accept my sincerest apologies for any discomfort this situation may have caused you and for bothering you with the method of payment for rest of rooms. I truly believe that we will find the best way to avoid similar situations in the future stay, if we only identify the problem. Despite the bad issue with prepaid reservations, I strongly believe that you also found some positive aspects of you stay in our hotel, which encourage you to give us another chance to better serve you next time. Please let me know about your next planning visit in our hotel than I will take a necessary steps to secure the comfort of your stay. Yours sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Ju Couples - 02/04/2018

Thank you very much for the amazing birthday surprise! We enjoyed it a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

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