Hotel - Sofitel Warsaw Victoria
Sofitel Hotel Sofitel Hotel

Sofitel Warsaw Victoria Hotel

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4.5/5 3,157 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Parking
    • Garage: PLN 144 gross per day (Paying)
    • Outdoor car park: PLN 120 per day (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 95  PLN
  • Services for children
    • Babysitting on request
    • Outdoor playground for children (Nearby)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 19 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The hotel features 359 comfortable, elegant rooms over five floors, including 32 deluxe rooms and 41 suites. Accessible rooms and non-smoking rooms are available. Rooms feature the latest technology and complimentary Wi-FI internet.

  • 359 rooms
  • 339 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,772 reviews

Our guest reviews for Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,157 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Cs B. Business - 11/02/2018
« Hotel with grandeur in the city center »

Great location in the (financial) center of Warsaw. Large hotel but still give the cozy feeling with perfect service from friendly staff. Perfect profitable price -quality balance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sonneville, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

AccorHotels certified review
Christian Business - 07/02/2018
« Great location but old rooms »

The hotel location is amongst the best in Budapest. Very central and great views. But the rooms definitely need an update as they are quite old. Also the breakfast waiting time is not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for your loyalty and choosing again our hotel Sofitel Warsaw Victoria and taking the time to tell us about your experience at our hotel. I am truly sorry that this time your experience did not meet your expectations; please allow me to express my sincerest apologies for the room standard, which was not to your liking. Please be advised that we have upgraded you to our luxury room, which which was one of your renovated rooms. In addition, I would like to apologize your for keeping you waiting at the breakfast buffet. Our loyal and frequent Guest deserves superb recognition, please be assured that your concerns have been shared with the management team, in order to take a necessary steps to improve the service we provide and avoid such substandard situation in the future stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Guest Couples - 04/02/2018

pleasant stay, comfortable room and bed, wonderful pool and sauna, very good food at restaurant and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., On behalf of Sofitel Warsaw Victoria, I would like to thank you for taking the time to share your valuable review with us. It is always a pleasure to receive such positive feedback lie yours. I will not fail and share your appreciations to the entire team, as I am sure that they will be touched as I was by reading your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Evans Couples - 02/02/2018

very warm welcome and very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Wojewodzic Evans, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Mrs N. Families - 02/02/2018
« Misa »

Warm Ana welcoming. It felt like my home from Home just cosier. I would have preferred at least one English speaking film channel. Only one English Channel was offered, that was the news. I don’t necessarily want to continuously watch the world at all times. Otherwise! My stay was fabulous!! You surprised my mum with a cake and a bottle of champagne for her birthday ... she will never forget that magical experience, I love you for that. As such we are thinking of planning her 60th birthday gathering at this very hotel next year for a party of 20. Thank you SO MUCH

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Braithwaite, Thank you for choosing Sofitel Warsaw Victoria and sharing with us your opinion due to your recent experience at our hotel. Nothing make us happier than reading your positive comments and appreciation due to the small surprise for your mother's birthday. Here at Sofitel we strive to providing our beloved Guests the best in service and making their stays unforgettable, this is one of our main goals. Please be ensured that your suggestion about the English channel has been shared to the hotel management team, in order to find an appropriate solution and provide the Guests with the full list of channels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Jan Business - 01/02/2018
« Good experience for a competitive price »

OVerall good standard, friendly reception. Service in the restaurant after 10h was fast and tasty. Room was very nice but bath was not clean with long hairs. I had to remove them to take a bath - not nice! Breakfast was complete with a wide enough choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Casteels, I very much appreciate the time you took o share this valuable review with us. First and foremost, please accept our sincerest apologies for our shortcomings in the bathroom. I truly regret to learn that you stay with us left a lot to be desired. Please be assured that all received concerns have been shared with the Housekeeping manageent team, in order to get some more trainings and to avoid sch substandard situation in the future stays. I am also sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All in all, I am happy that the overall of the stay was positive and you took the advantage of our attentive and friendly staff .Thank you again for sharing your experience, and we hope your next visit will be much more pleasant then the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Michael Business - 31/01/2018
« Great experience »

Pro: Very attentive staff (Thanks again for the upgrade), well designed superior rooms, great bed (one of the best in my opinion), appealing pool area (although in general I don't like wellness areas in the basement). Con: Breakfast variety is good, but cannot compete with the breakfast at the Hilton Warsaw (especially as Hilton offers an additional buffet for Diamond and Gold members e.g. with local specialities and additional smoothies) In addition: The loyalty program Le Club Accor - from my very personal view - cannot compete with other hotel groups as the customer service is really poor (no or incomplete answers on requests) and they also force you to book directly at their website. So we don't earn points on business stays (as our company travel office always book on the least expensive portal). So in general I avoid booking Accor hotels for business trips and use them mainly for private stays.

AccorHotels certified review
Lior Couples - 30/01/2018
« Disappointed »

I was staying a year ago at sofitel in budapest and it was great. At this time the air conditioning wasnt working and the water pressure was very poor.

AccorHotels certified review
Jørgen Couples - 30/01/2018
« Nice Hotel nice service! »

Good drinks, food, service, pool, sauna. Overall very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for choosing our hotel Sofitel Warsaw Victoria and sharing your experience at recent stay with us. I am very pleased to learn that thanks to our hotel facilities, relaxing Spa and excellent service quality, you stay was enjoyable. It is our main aim to make our Guests' stay unforgettable one, I am glad to hear that we succeed as this motivate us the most. Please be assured that your review has been shared to the entire team, this will be encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Miguel Business - 29/01/2018
« ok, but very old room and extremely noisy AC system »

just ok, not sure I'll repeat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Soto Martinez Piqueras, Thank you for taking the time to share your feedback after your recent stay at Sofitel Warsaw Victoria. We are truly regret to learn that your experience at the room standards did not meet your expectations and our vintage decor was not to you liking. At this moment we are under renovation, to make our Guest's stay more much pleasant. We encourage our hotel Guests to make a reservation for the superior room to make a guarantee that their room will be allocated in the newly renovated part of the hotel. Regarding the air condition, please be assured that we have shared your comments with the technical department, in order to take an necessary actions and avoid similar situation in the future stays. Despite the bad incidents you had, I truly hope that you will consider staying in our hotel, as we would like to accommodate you in the renovated room to see the difference in the room standards and present the highest quality level corresponding to Sofitel brand. Once again, thank you for letting us know about your room preferences, and it is our hope that you will give us the opportunity to better serve you in the near future. We remains at your disposal should you wish to discuss further. You may contact me personally on 02…. Your sincerely, Joanna Majerowicz Guest Relations Specialist

AccorHotels certified review
Stephen B. Business - 26/01/2018
« Mr »

Good modern hotel with all the facilities needed for a business trip Good food and a well stocked bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Boxall, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Oscar Business - 26/01/2018

Very Good - just to improve at the hotel: - reduce a bit the noise of the heating system - to have available at the room pillows of different (lower) altitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lopez Otero, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. I truly appreciate your suggestions regarding the noisiness of Air Condition. Please be advised that in our offer we do have MyPillow menu, thanks to which we can personalize your comfort of the sleep. I have shared your all remarks to the appropriate departments in order to take a necessary actions and prevent the similar situation from the arising in the future stay. All in all, I am very pleased that the overall of the stay was positive and you truly enjoyed the time you spent in our property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Shirley G. Business - 25/01/2018

Very nice hotel - very comfortable, clean, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Guzzi, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Åse V. Solo - 25/01/2018
« Outstanding stay in Warsaw! »

Thank you for an amazing stay with Sofitel Victoria, the service was outstanding as well as the facilities. Felt very welcome from the moment I stepped out of the taxi and entered the hotel! The service from checking in, the cleaness in the rooms, the extraordinary service of making your bed ready in the evenings to the excellent breakfast and the service every day at breakfast. The spa facilities and service was also outstanding. As well as the Concierge services So happy I decided to stay with Sofitel Victoria for my stay in Warsaw. I hope to return soon. Thank you for a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Vestersjoe, Thank you for choosing our hotel Sofitel Warsaw Victoria and sharing with us your fabulous feedback due to the recent stay in our hotel. It always brings the smile on me face to read that we made you stay unforgettable one and you fully enjoyed the hotel facilities, cleanliness and the exceptional service we provided you. Please be assured that your appreciations have been shared with the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Audrey A. Couples - 20/01/2018
« Wonderful stay »

The staff was courteous, helpful and cordial at all times. Our rooms were beautifully decorated, quiet, immaculate, and comfortable. The breakfast buffet was beyond all expectations. We are so delighted with our first stay at a Sofitel that we will definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Thank you very much for visiting Sofitel Warsaw Victoria and sharing your feedback with us. We very much appreciate your gratitude about the exceptional staff, rich breakfast buffet and the room itself. We are truly glad that you gave our hotel so high rate. Every opinion is very important for us. It is not only the award for all of our Ambassadors but also helps us to improve all the services we provide. Please be assured that I will pass your compliments to the rest of team, as I am extremely that this feedback will serve as an encouragement to all of our staff as we strive to making our Guest's stay unforgettable one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Einar V. Business - 19/01/2018
« All very good! »

Very nice stay, Super service from all the professionals staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for your loyalty and choosing again our hotel Sofitel Warsaw Victoria. I was extremely touched by receiving your positive feedback due to your recent stay in our hotel. Here at Sofitel our main aim it to making your stay with us unforgettable one. We very much appreciate your compliments about our professional and attentive staff. I will share your comments with our team. I am pretty sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for being our Guest, we all desire to welcome you back very soon and serve you another Magnifique experience. You are always more than welcome in our property! Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Hmn Business - 14/01/2018

As always, Sofitel extended to me the usual exceptional, personalised and professional services during my short stay. The hotel is unbeatable when it comes to customer focus. The key to the rooms is extremely sensitive to the cell phones so you keep on going back to the Reception Desk for activation. Otherwise, great work by the staff of Sofitel Victoria.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nduma, Thank you for your loyalty and choosing again our hotel Sofitel Warsaw Victoria. I was thrilled to read your appreciations due to our attentive and professional Ambassadors. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Roman Families - 09/01/2018
« Very good »

May be hotel need to improve rooms design - make it more modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gravit, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Pascal L. Couples - 08/01/2018

+ Nice and clean rooms, good breakfast, nice pool. - The spa needs more attention, the shower was not working at the pool, (only very hot water) and nobody lights the candles at the pool in the evening also they did not refill the water or the fruit at the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., I very much appreciate the time you took to share your experience at recent stay in Sofitel Warsaw Victoria. I was very pleased to read your compliments regarding the cleanliness of room, rich breakfast buffet and newly renovated Spa area. Please be assured that all your concerns were passed on to the management team in order to make an improvement and prevent similar shortcomings which you have mentioned below. Since Guest satisfaction is our main aim, every received review is very important for us. All in all, I would like to thank you for being our Guest and it is our hope to welcome you back very soon and prove the difference in the service quality. I remain at your disposal, Sincerely, Małgorzata Badełek Guest Relations Manager

AccorHotels certified review
Philippe R. Business - 06/01/2018
« Best business hotel in Warsaw »

Great location, great employees, great equipments

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for your loyalty and choosing again our hotel Sofitel Warsaw Victoria. It is always a pleasure to receive such positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

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