Hotel - Sofitel Warsaw Victoria
Sofitel Hotel Sofitel Hotel

Sofitel Warsaw Victoria Hotel

4.5/5 3,498 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Outdoor car park: PLN 120 per day (Paying)
    • Public outdoor parking (Paying)
    • Parking garage: PLN 120 gross per day (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 95  PLN
  • Services for children
    • Babysitting on request
    • Outdoor playground for children (Nearby)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request
    • Outdoor playground for children (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 17 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

Our hotel has 366 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

  • 366 rooms
  • 366 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Manual temperature control
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,935 reviews

Our guest reviews for Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,498 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Verena Couples - 11/12/2018 AccorHotels certified review
« Great hotel, convenient and beautiful location »

Everything seems new. Our superior room on the 7th floor was spacious, bathroom comfily heated. Delicious breakfast. Large pool to take a swim and nice sauna cabin (separated men/women). Old town and main street within walking distance. Public transit close by.

Business T. Business - 11/12/2018 AccorHotels certified review
« Luxurious Facilities & Good Services »

Renovated and luxurious facilities King Size Bed Swimming pool, gym and sauna place where one can relax Nice buffet breakfast

Gary T. Couples - 10/12/2018 AccorHotels certified review
« Perfect base for Warsaw »

Excellent

Camilla G. Business - 10/12/2018 AccorHotels certified review
« Head of Milestones »

Great experience, high service level.

Stuart Couples - 09/12/2018 AccorHotels certified review
« Wonderful »

Well run efficient hotel with excellent professional staff.

Anonymous Business - 09/12/2018 AccorHotels certified review
« It is always a pleasure coming back to Sofitel Victoria. »

Your personnel is very customer oriented and extremely friendly, always a smile on their faces. Staying at your hotel is a welcoming respite during otherwise stressful work days. Thank you.

Voyager Business - 08/12/2018 AccorHotels certified review
« Amazing service »

I was very impressed with the individual approach to the guest - hand-written welcome letter and cookies were a great suprise. Staff deserves extra credits - nothing is too much problem for them - upon my request I received extra journals from the reception, the doorman helped with the luggage, the waiter offered a great range of red wines as a welcome drink - VIP service. Thank you!

Martin Business - 07/12/2018 AccorHotels certified review
« The best breakfast buffets in town »

I only need a hotel for three topics. 1) a good bar to close a busy day 2) a comfortable room to sleep in 3) a decent breakfast to start the next day Sofitel fulfilled all my needs with minor room for improvement (room was too hot, spa only opens at 7:00).

Henning M. Couples - 07/12/2018 AccorHotels certified review
« Average »

Online check inn was no point. No one at that desk. The bar was very disappointing. The nuts and popcorn was removed from the table of previous guests and put on our table. Room was good, cleaning was good. Staff does not make you feel welcome. Compared to Sofitel Manila, Warsaw is 2 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Sofitel Warsaw Victoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the poor service quality presented at the Victoria Lounge Bar. Providing impeccable services and facilities to each and every Guest is our utmost priority, please be assured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay to our Guests. I can assure you that during your next stay with us we will provide you with the efficient service you would expect. I truly hope that we will have another chance to welcome you again soon to provide you with the service corresponding to our Sofitel standards. Yours sincerely, Małgorzata Badełek Guest Relations Manager

A. Business - 05/12/2018 AccorHotels certified review
« great »

great

Sabine Families - 05/12/2018 AccorHotels certified review

WE had a very nice stay, great rooms, friendly staff and great breakfast buffet. My daughters enjoyed the sauna and pool

Solo travel - 05/12/2018 TripAdvisor review
« Sofitel Warsaw »

Very good hotel, very clean, nice design,ambiance and good service.Only 200m from the old town.The Pool is very nice but it lacks a jacuzzi or steambath. I noticed that not all bathrooms are renovated.

M.c. Business - 04/12/2018 AccorHotels certified review
« Fantastic stay »

Very comfortable facilities, everything in the room was working and well thought-out, staff were extremely pleasant and polite, really pleased after a long day's travelling to have been upgraded and also be given a welcome drink. Food in the restaurant was good, nice little gym and pool, strong internet. And easy walking distance of many attractions. It was perfect.

Jukka H. Couples - 04/12/2018 AccorHotels certified review
« Good but not perfect »

Even though we were upgraded to better room location of room on 5th floor was not perfect due to high renovation noise during the days (friday and saturday). We were very pleased how hotel managament took care of us and apologized for noise many times. We will come back again and also willing to recommend hotel to our firends

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

Moris G. Business - 04/12/2018 AccorHotels certified review
« good hotel middling ervice »

like the room, ' lobby, hotel ,location' but.. the hotel employees were not pleasant . they weren't kind and don't like to give service......

João E. (. R. A. C. O. F. I. U. Business - 04/12/2018 AccorHotels certified review
« Extremely satisfied as usual during my stays at Sofitel Victoria Warsaw »

ONLY TO BE SHARED INTERNALLY

Alvin L. Friends - 03/12/2018 AccorHotels certified review
« Class and Sophisticated »

It was an amazing stay. We did not encounter any major problem during our stay, except for one minor incident with the attendant at the pool. Firstly he told us that we should be wearing our bathrobe when going to the pool. Second, when we were already leaving the pool area, we did find two doors wherein we exited in one of those and then he got frustrated and angry saying that "That is not the exit! These are not exit! You need to go to the other side to exit!", well we just apologized and ignored his other comments. Aside from him, we really enjoyed our stay and we will definitely go back, anyway the guy was old and he did not ruin our total experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest Relations Specialist

Anonymous Couples - 29/11/2018 AccorHotels certified review
« Nice but could be a lot better »

Room was too warm Then incessant loud 'music' in the common areas, especially the lobby, was really awful - and bad enough to make me stay somewhere else next time The hair dryers are a bad joke

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., I am grateful that you have taken the time to share your thoughts on your recent stay with us at the Sofitel Warsaw Victoria. On behalf of the entire Sofitel team, I apologize for any inconvenience you have experienced during your stay. I am truly sorry to hear that your first impression of the hotel was so negatively affected by our music played in our hotel area, since that time we have not received any complaints regarding the music, nonetheless I have passed on your suggestion to our hotel management team in order to discuss the matter and take a necessary steps to improve the presented service quality. Please accept my sincerest apologies if the conditions of your room have not meet your expectations. I am extremely sorry to read that your experience with us was not entirely satisfactory and that you felt disappointed with the bathroom experience. I wish to inform you that all of your mentioned points were addressed accordingly in order to prevent similar situations from arising in the future. I wish to advise you that our Room Service and Housekeeping departments are always willing to deliver the additional coffee cups upon the Guest's requests. Nonetheless, I truly regret to learn about the overall disappointment from your review, as our main aim is to react immediately during our Guest's stay and enhance the Guest's expectations. All in all, I truly hope that your previous experience with us will not discourage you to visit our hotel again and that we will have the opportunity to provide you with the high quality of service and accommodation that represents Sofitel. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Aimee H. Couples - 28/11/2018 AccorHotels certified review
« Exceptional service! »

Every member of staff we encountered went out of their way to make our stay extra special. From the room upgrade on arrival, to the door staff helping us with directions and taxis, to the suprise delivery of prosecco and cakes for my husbands birthday. Our room was perfect, every detail seemed to have been thought of and the furnishings were high quality. We had a wonderful time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Carol Solo - 27/11/2018 AccorHotels certified review

Fabulous stay. Rooms were very comfortable, staff extremely polite and helpful and the breakfast was excellent. I have no negative comments for the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

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