Sofitel Warsaw Victoria Hotel 5 stars

TripAdvisor rating 4.5/5 3,796 reviews
Sofitel Warsaw Victoria
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065
warsaw
poland

Tel: +48226578011

Fax: (+48)22/6578057

Contact email

Check-in from 14h00

Check out up to 12h00

  • AUTOBUS :   175 or 116 UNIWERSYTET BUS STATION

  • METRO :   ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.240074, 21.013284

Our accommodations

Our hotel has 366 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 27

SUPERIOR ROOM, 1 King Size Bed, Higher Floor

  • Max. number of persons: 2
  • Area: From 27
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Higher Floor

  • Max. number of persons: 2
  • Area: From 27
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Pilsudski Square View

  • Max. number of persons: 2
  • Area: From 27
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, Separate Living room

  • Max. number of persons: 2
  • Area: From 40
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESTIGE SUITE, 1 King Size Bed, Pilsudski Square View

  • Max. number of persons: 2
  • Area: From 55

OPERA SUITE, 1 King Size Bed, Kitchenette

  • Max. number of persons: 2
  • Area: From 83
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

IMPERIAL SUITE, 1 King Size Bed, Sauna and Jacuzzi

  • Max. number of persons: 2
  • Area: From 122
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

CLASSIC JUNIOR SUITE, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 40
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Junior Suite, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 40
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LA BRASSERIE MODERNE

Type of cuisine: International

A modern interpretation of the traditional French brasserie, our restaurant offers a lavish menu based on the finest seasonal ingredients. The open kitchen means our guests can watch the dishes being prepared right in front of them.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KITCHEN GALLERY

Type of cuisine: International

Start your day at our welcoming restaurant, where you'll feel right at home. We offer a buffet breakfast with a wide selection of Polish and international dishes and Sunday brunch, which families with children can enjoy.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VICTORIA LOUNGE

Photo non contractuelle / Strictly non binding

Our vibrant bar with great views of Pilsudski Square is perfect venue for friendly get-together or business meetings.The bar also offers excellent aperitifs and liqueurs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 796

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

5,467 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,796 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Almost perfect

Customer review rating 4.6/5

Eva S. Couples - 07/10/2019 AccorHotels review

We truly enjoyed our stay with clean rooms, great service, friendly staff, super comfortable “My Bed “ and, fantastic Breakfast with variety of choices and superb quality of foods. However, hotel’s restaurant La Brasserie didn’t stand up to our expectations. Just to name one dish, Halibut was totally overcooked with “mushy “ texture and lack of distinctive taste. If it were not for my husband who hates the practice of returning bad dishes to the kitchen, I would had done so instantly! We hope that this was just one unfortunate incident and we look forward to coming back to Victoria and La Brasserie. Thanks

Execelent

Customer review rating 4.6/5

Per B. Friends - 06/10/2019 AccorHotels review

Everything was to our full satisfaction - even the restaurant was good - hotel restaurants are offen bad, but not this one. Cheap and good food.

The best hotel in warsaw

Customer review rating 4.6/5

Eran C. Couples - 04/10/2019 AccorHotels review

The stay at the hotel was incredible. the staff is so nice, polite give solution to any question and take care of everything. the breakfast is great with lots of choices, the bar was good. the room is clean big and the bed is wow. everything was great

WARSAW SOFITEL VICTORIA

TripAdvisor rating 4.5/5

keithdecoene01 Solo travel - 03/10/2019 TripAdvisor review

This was my second stay at this hotel and as with the previous one I was not disappointed. From check in to checking out everyone was most professional and helpful. The room was its usual good standard and the pool was wonderful. I even treated myself to a massage which was well worth it. I would also recommend when booking to add the breakfast option as the choice is incredible and well worth it.

Mrs M.-Lahouegue

Customer review rating 4.6/5

Jane M. Families - 02/10/2019 AccorHotels review

Cetait tres agreable

Great customer service offered by all staff

Customer review rating 4.6/5

Kjdc Solo - 02/10/2019 AccorHotels review

From check in to check out practically amazing. Tried online checking for the first time and a good experience

Very nice experience !

Customer review rating 4.6/5

Alex Friends - 01/10/2019 AccorHotels review

Stay was really plaisant and enjoyable, from check-in to check-out. few remarks : We ordered a cheese plate with room service, please do not forget to bring a knife for cheese, we needed to call back for the knife... Another improvement i would enjoy to see is a bluetooth speaker, the bose wave system is outdated to me, and cannot play my own music by bluetooth. This is the only one thing i was missing in my room. Apart from that, very satisfied. Regards,

I was very pleased by the individual approach during my stay at the Hotel.

Customer review rating 4.6/5

Tetiana R. Business - 26/09/2019 AccorHotels review

It was a nice stay. I arrived very late and felt externally tired. Hotel staff on the reception was extremely friendly. It was a nice surprise, that I was chosen as a guest of the day. I received an upgrade. It made my stay in the Hotel even more delighted.

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Excellent service

Customer review rating 4.6/5

Anonymous Friends - 25/09/2019 AccorHotels review

A friend and I stayed 4 days initially for 4 nights and for two nights three weeks later. The staff could not have been more helpful and when we had a problem with a noisy air conditioner, we had the option to move rooms, which we did. There was a substantial buffet breakfast.

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Professional, priceworthy, enjoyable.

Customer review rating 4.6/5

Cliff W. Families - 24/09/2019 AccorHotels review

Staff very helpful. Also arranged transport from airport to hotel. Breakfast exceptional.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Great overnight visit and super friendly staff

Customer review rating 4.6/5

Andrew W. Business - 23/09/2019 AccorHotels review

Great visit, easy check-in, great room and helpful staff, made the stay very pleasant. The only niggle was the overloud air conditioning in the room otherwise no complaints at all.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Kaz K.

Customer review rating 4.6/5

Kaz K. Business - 22/09/2019 AccorHotels review

Great

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Quiet, most comfortable pillows and beds plus great breakfast!

Customer review rating 4.6/5

Eliza Friends - 21/09/2019 AccorHotels review

Very good experience: Pleasant and efficient front desk, helpful bellman, great breakfast, and your pillows are made of dreams! I actually took a picture of the brand and wish to purchase some for the house.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Overall very dissatisfied

Customer review rating 4.6/5

E.d Families - 21/09/2019 AccorHotels review

Overall very dissatisfied. I was looking forward to staying at this 5 star hotel however was dissatisfied with service. I stayed at this hotel with my parents and both had similar experiences with no one listening to our concerns/issues. Our room we noted that the air conditioner did not work we called the front desk and was told someone would fix it.. we left for the day and came back to it still not working .. we called to complain again (no results) luckily it was cool at night so we were able to open the windows. My parents room also had a sewer issue, towards the end of our week stay the bathroom began to smell awful constant like a sewer back up or broke pipe we notified as well but since it was the last night of the stay my parents did not want to change rooms to pack up and in pack for night so just dealt with it. I also found the bell-mans not very friendly they are the first people you see going into the hotel everyday and they should be more pleasant. The breakfast food buffet was delicious great variety, however I found the breakfast room service to be better as my husband and I were able to share one meal for half the price of the buffet I guess depend on how much you eat for breakfast. Location was also great in the middle of town close to the old town and new. Room service daily was good always kept the room clean. However for this price nightly I wanted better service, next time I visit Warsaw I will not be staying at this hotel again due to poor service and not listening to our issues.

Dear Mrs. D., First of all I wish to thank you on behalf of the entire Sofitel Warsaw Victoria team for taking the time to give feedback following your recent stay with us. Please accept my sincerest apologies if the conditions of your stay have not meet your expectations. I am extremely sorry to read that your experience with us was not entirely satisfactory and that you felt disappointed with the service quality. It is our failure to learn that you have found some technical difficulties during the stay and the way we resolved the issue was far from your expectations. Please be assured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. Thank you once again for letting us know about your recent impression. Despite the bad experience you had, I am happy to read that you have also found some pleasant aspects of your stay, including the great variety of breakfast selection, and the very convenient location of the hotel. Nonetheless, I truly hope that your previous experience with us will not discourage you to visit our hotel again and that we will have the opportunity to provide you with the high quality of service and accommodation that represents Sofitel. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Hotel has very high level of quality.

Customer review rating 4.6/5

Tomas H. Business - 20/09/2019 AccorHotels review

The services was very well (for example lending of umbrella in raining evening). Bed in room was very comfortable. Sleeping was amazing experience. Better than at my home. :-) Small issue was that salmon missing in breakfast menu.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Nice suprice in Warsaw

Customer review rating 4.6/5

Ps66 Business - 19/09/2019 AccorHotels review

Very good location, nice reception, lobby, bar, breakfast room and restaurant. Good room with square view (7th floor), new and very nice a big bathroom. Polite and service oriented staff. Great breakfast. Real Sofitel spirit.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Huge, clean hotel

Customer review rating 4.6/5

Esa Couples - 18/09/2019 AccorHotels review

Very nice and clean room, good beds and pillows, everything worked as expected. Great location and peacefull surroundings. No complaints what so ever. Would recommend.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Perfect very nice clean and comfortable

Customer review rating 4.6/5

Anonymous Couples - 18/09/2019 AccorHotels review

Very good staff and very good service

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

A dreamy day with Sofitel Warsaw Victoria.

Customer review rating 4.6/5

Jikang L. Couples - 17/09/2019 AccorHotels review

It has a wonderful appearance and good facilities. All the staff were friendly and professional. All the time was gratified by the excellent breakfast and luxurious amenity. I strongly recommend this hotel.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager
Customer review rating 4.6/5

Anonymous Business - 16/09/2019 AccorHotels review

Very organised, everything was on time and very professional

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in warsaw