Hotel - Novotel Katowice Centrum
Novotel Hotel Novotel Hotel

Novotel Katowice Centrum Hotel

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4.0/5 960 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Outdoor car park PLN 28 per day       
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 17 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 300 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 77 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Tea and coffee making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,912 reviews

Our guest reviews for Novotel Katowice Centrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 960 reviews
AccorHotels certified review
Sarah Business - 15/05/2018
« Loved it! »

Novotel was a great place to stay. The room was clean and comfortable. The breakfast was good. The staff was very helpful. The first night I arrived my shower would not drain, and they had someone in to fix it immediately. They also called a taxi for me on my last day so I could get to the bus station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Anonymous Solo - 07/05/2018
« Very average »

Nice modern style of the hotel lobby and restaurant as well as the bathroom. The room itself however was extremely dated, and smelled very strongly of cigarette smoke, which was distasteful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. I., Thank you for taking the time to tell us about your experience at the Novotel Katowice Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Anonymous Families - 07/05/2018
« Mixed feelings »

The booked Suite was a little bit disappointinga s it was only two rooms connected with a door - I'd expected more. The AirCon was broken on Sat - Tue and it was around 25-28°C in the room. Not acceptable. Requested baby bed was of very poor quality - matteres was missing. Service in general was good. Overall stay was OKish.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Katowice Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Nikol Solo - 01/05/2018
« Top accomodation during the congress »

Beautiful hotel with a perfect location - near congress centrum, perfect service - everythin is new and you can also use pool, spa, sauna. Breakfast was amazing also, and about dinner I was satisfied too. I recommend - you will find here everything you need. N.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
V. V. Business - 21/04/2018

As I had two bookings because I had one night out of the hotel,so I had a problem with leaving the baggage.I Asked if I can keep the same room and leave my baggage there .Two receptionists confirmed it is ok and when I checked out I was told it wasn’t not possible and I had to take my baggage from the room.I was in a hurry for a bus so I said I cannot take it now ,so they offered to ask housekeeping to pack it for me.This was quite disturbing for me and I was stressed during the whole weekend .Eentually when I came back to check in for my next stay my baggage was still in my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you for taking the time to tell us about your experience at the Novotel Katowice Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Luke Business - 19/04/2018
« Very good »

Very satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze i oceny dotyczące pobytu w Novotel Katowice Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonany, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Aleksander Pietyra Dyrektor Hotelu

AccorHotels certified review
Alec H. Families - 13/04/2018
« very helpfull friendly rooms clean »

very good the only concrn for a room for two people only one derssing gown and pair of slippers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Ðenis Business - 13/04/2018
« Quite nice hotel for short stay in centrum Katowice. Everything as per standard for novotel hotels. Except maybe missing bath in the room. »

Room ok. Shower a little dirty. Room service great. According to the web page there should be rooms with bathtub available, which I normally choose. There are none, showers only. Wellness was mediocre.. Staff claimed to have only 3 towels available, and next time to bring towels with me. Weird, not even blankets for sauna that are usually used for Finnish sauna. Whirlpool was occupied all the time, even it was nuts afternoon. Gym and pool ok, nice. Personal was kind and talkative, with decent English. Although what I need to mention is weird scent in the hallway when walking to my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cief, We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Ada Families - 10/04/2018
« Very nice and clean, excellent service. »

The staff is very professional and polite, the room was clean and quiet. We noticed that the mattress was high quality and very comfortable. The only thing that disappointed us was the stale oranges and grapefruits which was a great issue as they were a pretty big part of our breakfast. We were reassured that there'd be fresh fruits and a vegan breakfast but it could be much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for all recommendations concerning our breakfast buffet. We will discuss it during next F&B meeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Anonymous Families - 04/04/2018
« another undercapitalized Accor hotel treated as a cash cow »

mattress was in poor shape room needed minor repairs bathroom was small but pleasant, however shower drainage was substandard. price was good, but I am not price sensitive and chose this hotel for location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zadrozny, Thank you for taking the time to tell us about your experience at the Novotel Katowice Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
A Couples - 04/04/2018
« Good experience »

It was fine. Clean. Breakfast really good. But furniture little bit old. Bathroom needs renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Christian Families - 03/04/2018
« Good service, great rooms, friendly staff »

very friendly and attentive staff at reception, great breakfast and room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Raedwald Solo - 01/04/2018
« Very nice. »

Room very good. Spotless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Sonofmyparents Solo - 29/03/2018
« Pre-Easter visit »

Once again felt like at home. Very friendly staff and I felt welcome seeing all familiar faces happy to work at hotel. Even the hotel swimming pool had warmer water . The only thing I lacked was a safe as a standard in any hotel room. Are we worse than other countries? Definitely I will be back.

AccorHotels certified review
Ekg Business - 28/03/2018
« Mr »

Staying in the hotel was great. Receiving multiple email "REMINDERS" to complete a satisfactions survey has really pissed me off and I will avoid Accorhotels in the future

AccorHotels certified review
Niezadowolona Solo - 28/03/2018
« Ciekawe.../ interesting »

Nigdy nie bylam w waszym hotelu. Nie mam pojecia dlaczego wysłano mi maila z ankieta odnośnie pobytu. Spam? / i have never been to your hotel. I have no idea why did i get the mail with the survey. Could it be just spam?

AccorHotels certified review
Andrew G. Friends - 26/03/2018
« Very good hotel in quiet area »

Very happy with the whole experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Simon Business - 20/03/2018
« Training In Katowice »

Really nice hotel with great staff, comfortable beds, good food and good beer. What more can you want?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Lm Business - 15/03/2018
« Miss »

It was a good trip with work, room was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Katowice Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksander Pietyra General Manager

AccorHotels certified review
Anonymous Business - 13/03/2018
« stay in hotel for business trip »

room was not the newest check in long as a long group joining a conference was checking in

Our hotel has responded to the review
Our hotel has responded to the review

Signor S., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Katowice Centrum. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Novotel desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo, Signor, i miei più cordiali saluti Aleksander Pietyra General Manager

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