Hotel - Novotel Poznan Centrum
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Novotel Poznan Centrum Hotel

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3.5/5 939 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Underground garage: PLN 75 per day (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Beauty salon (Paying)

Leisure and activities

  • Fitness centre
  • Rowing  (Nearby)
  • Skiing  (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 6 family rooms
  • 6 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Tea and coffee making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,120 reviews

Our guest reviews for Novotel Poznan Centrum

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 939 reviews
TripAdvisor review
amirkaduri3 Family - 19/06/2018
« Great stay at the hotel »

We were at the hotel in June, a couple + 2 children. The hotel is in an excellent location, close to trams and a 15-minute walk from the city center There is also a large and trendy shopping mall right in front of the hotel. The hotel looked like a business hotel, nicely decorated / nice and comfortable rooms, we were in a standard room for a couple +2 which was a bit crowded for us but we got along. The receptionists were courteous in every question and request Breakfast is simply wonderful and one of the best I've ever had at a hotel on the net Including the possibility of squeezing carrot juice and apple juice alone, the possibility of making Belgian waffles on the device, fruits that included strawberries, watermelon and cherries The hotel is highly recommended for those who visit their business or family entertainmen

AccorHotels certified review
Anonymous Business - 16/06/2018
« Very loud »

Staff was very friendly and restaurant OK, but my room 129 was very loud and badly isolated from the outside noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Many thanks for your comments about your stay in Novotel Poznan Centrum. We appreciate all feedback and are glad you left your opinion. I hope we will welcome you back soon. Kind regards, Ewa Przystanowicz, reservation manager

AccorHotels certified review
David T. Families - 16/06/2018
« well done great service »

really enjoyed stay at your hotel,excellent service and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to Novotel Poznan Centrum again very soon. Kind regards, Ewa Przystanowicz, reservation manager

AccorHotels certified review
Anonymous Business - 15/06/2018

The experience was good. Only exception: There was twice a fire alarm without there being any fire at all...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Poznan Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding fire alarm - our safety system is in accordance with law regulations. Not only fire can trigger the alarm but each alarm is treated seriously for our guests security. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewa Przystanowicz, reservation manager

AccorHotels certified review
Andrzej Business - 15/06/2018
« very bad »

It was impossible to sleep due to false fire alarms that woke me up twice during the night! In short the service for which I paid was not provided and the hotel was not even willing to negotiate the discount. I had important meetings next day and I could not concentrate due to the lack of sleep. The hotel requires some refurbishment. It is not clean and there is a lot of dust everywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, przepraszam bardzo za niedogodności które spotkały Pana w hotelu Novotel Poznań Centrum. Jestem wdzięczna za informację zwrotną, każdy komentarz traktujemy bardzo poważnie. Sprawdzimy zgłoszone przez Pana uwagi. Z poważaniem, Ewa Przystanowicz, kierownik działu rezerwacji

AccorHotels certified review
Anonymous Business - 15/06/2018
« Good »

Good, but at our arrival at 1:00 Am we were in the queue to check in and the crew from the flight that we took to arrive to Poznan also come to the Novotel Poznan Central, the employee that we doing the checking past firs the flight crew and we wait until he finish with them, Unacceptable this type of privileges on the 21st Century, I thiough that we have finished with that but it seems your employee did not know.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Many thanks for taking the time to comment about your stay at Novotel Poznan Centrum. We appreciate all feedback. If you’d like to talk about the matter further, please feel free to email us at h3… Kind regards, Ewa Przystanowicz, reservation manager

AccorHotels certified review
Anonymous Business - 15/06/2018
« Was expecting better experience »

a few weeks ago i stayed at novotel wroclaw and i was a great stay. Compared to that stay i was a bit dissatisfied at poznan. Bathroom was not clean, smelly. Kids corrner was all covered in dust. Food that i ordered for dinner was not fresh. Not to mention a false evacuation alarm that was triggered a few times during the night. There were not even any appologies for that. Plus at other novotel there were a few little touches that made us realy welcome like toys for our kid or help during breakfast, and so on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, I’m sorry we failed to live up to your expectations. The team at Novotel Poznan Centrum appreciate your feedback and we are addressing the issue. Our operation departments received your comments and will work on them to solve. Fire safety system is in accordance with law regulation and each alarm is treated seriously. Kind regards, Ewa Przystanowicz, reservation manager

AccorHotels certified review
Vanja Business - 15/06/2018
« Very good hotel. »

My stay was very good. Nice and clean rooms, good breakfast, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanja, We very much appreciate your comments regarding your stay at the Novotel Poznan Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewa Przystanowicz, reservation manager

AccorHotels certified review
M Business - 15/06/2018
« Evacuation call for nothing »

Stay was fine, but I was guest during that brawl on 7th floor and your evacuation call was really not professional. There is no reason to evacuate if drunk guy is hitting the walls or windows or someone similarly drunk like him. You call evacuation if there is a fire or natural hazard. Taking someone from room to hallways may cause just more issues. that was really not professional. Else , it was fine stay, no difference than any other Novotel i stayed before. Reception stuff is very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback to us. Fire alarm and evacuation is always in accordance to law regulation. There is no possibility to modify if the alarm is on and we always have to follow the procedure. I understand that this disrupted the night rest and we are sorry for this. Except this incident we are glad that you enjoyed the stay in Novotel Poznan Centrum and we hope to welcome you again in our hotel. Best Regards, Ewa Przystanowicz, reservation amanger

AccorHotels certified review
Anonymous Business - 13/06/2018
« Mixed feelings »

Great help and support from one of receptionists - 10/10. Time at check out unacceptable, 20 minutes and I was late for my meeting -0/10

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, dziękuję za ocenę pobytu w hotelu Novotel Poznań Centrum. Doceniamy wszystkie komentarze i przyjrzymy się zgłoszonym przez Pana punktom do poprawy, mając nadzieję, że w niedalekiej przyszłości ponownie będziemy mogli powitać Pana w naszym hotelu. Z poważaniem, Ewa Przystanowicz, kierownik działu rezerwacji

TripAdvisor review
Business - 13/06/2018
« One night in Poznan »

Novotel is usually the better part of the Accor group but the one in Poznan reached only average of what I am used to from this group. The amenities in the hotel were very basic,,rather minimal. Breakfast was not impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, I’m sorry we failed to live up to your expectations. The team and I at Novotel Poznan Centrum appreciate your feedback and we are addressing the issue. Please feel free to email me at h3376@accor.com if you wish to discuss further. Kind regards, Ewa Przystanowicz, reservation manager

AccorHotels certified review
Anonymous Business - 12/06/2018
« totally out of control and unexperiences employess »

Check in and check out took extremely long. Room was not cleaned, although I informed the staff at 6PM, around midnight, the room was still not cleaned. Taking a elevator to the breakfast restaurant was impossible. Trying to find the stairs even harder. How unsafe is that hotel.?!?!?!?!? the staircase does not have a proper exit. Finally we found some staff who guided me, together with many others who where trying to find a way out, through the stairs to the garage. From there to the main entrence and then the main stairs in the lobby to the 1st floor for breackfast.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arjan A., Thank you for taking the time to tell us about your experience at the Novotel Poznan Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Przemyslaw Konieczynski Director of Operations

AccorHotels certified review
Jariv Business - 11/06/2018
« Overall good »

I´ve visited Novotel Poznan Centrum for all together 7 nights in two different times. My room this time was not that nice (311). I could use a bigger television, chair and a iron and board for my clothes...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Please bear in mind that we offer few different option of rooms standard which they are vary of amenities and standards. Sincerely, Przemysław Konieczyński Director of Operations

AccorHotels certified review
Iwona Business - 09/06/2018
« Great hotel with best location in town »

Everything was great . I enjoyed the lobby with Great Wall decor. Restaurant always great. Location is awesome and clean room with super breakfast buffet

AccorHotels certified review
Anonymous Business - 09/06/2018
« Average »

No parking available, no invoice is prepared although I filled out everything in your app, no soap in the shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tivadar S., Thank you for taking the time to tell us about your experience at the Novotel Poznan Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Przemysław Konieczyński Director of Operations

AccorHotels certified review
Peekay Friends - 09/06/2018
« One of the best Novotel I’ve stayed in »

Made very welcome by the reception staff; loved the reception, bar and relaxation area (though check out where Costa Rica is on a map). Very impressed with how children were treated as guests - own breakfast table, Minnie Mouse visit, face painting artist. Excellent choice of food for breakfast.

AccorHotels certified review
Robert S. Business - 01/06/2018
« Nothing fancy, good for business trip »

Basic rooms, bathrooms are ok, overall a bit dull but clean. Breakfast is very basic. And as everywhere in Poland, staff dont do customer service, no smiles, no extra info, no extra steps. I ordered a cap to airpost and the receptionist made the call. After a while, waiting in lobby, I asked about it and the man said with no emotion, that my cab waits outside. I asked how do I know, witch. Man said well, he has your room number. I mean, would that be to much to ask, if he would have spoke to me about it in the beginning. No extra steps, get used to it in Poland.

AccorHotels certified review
Hans-hermann Business - 31/05/2018
« I will come back! »

They were good, clean rooms and the hotel itself is a quiet location

AccorHotels certified review
Chris O. Friends - 30/05/2018
« Fantastic »

All staff very helpful and accommodating, rooms clean and modern, breakfast wide variety to suit all requirements, bar was great, cafe does a great smoothie.. 10 out of 10.

AccorHotels certified review
Felice Business - 28/05/2018
« Great renewal »

It had been a while that I was in the hotel, it was a great surprise to see the new image. Love the new rooms, restaurant, and vibe.

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