Hotel Mercure Wroclaw Centrum 4 stars

TripAdvisor rating 4.5/5 1,186 reviews
Hotel Mercure Wroclaw Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Jogging track (Nearby)
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159
wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Contact email

Check-in from 14h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :   E pl. Dominikanski

  • Main Railway Station :   122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :   2,4,10, pl. Dominikanski

  • Main Railway Station :   2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Our accommodations

Standard Room with a city view, Superior Room with a city view.

Classic room, newly renovated, double bed, city or cathedral view.

  • Max. number of persons: 2
  • Area: From 16

Classic Room, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room, two separate beds, city or cathedral view

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room - Newly renovated, 1 double bed, sofa, city/cathedral view

  • Max. number of persons: 3
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room - Newly renovated, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Apartment, balcony, city view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 62
  • Wireless internet in your room
  • Satellite/cable colour TV

Apartment, city/cathedral view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

WINESTONE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,673 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,186 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

The staff were very helpful and accomodating

Customer review rating 4.5/5

Wanda Families - 17/09/2019 AccorHotels review

Excellent location, next to a shopping centre and trams/buses. The staff were very accommodating. As one of the rooms we booked for a family of 4 was a bit small, it was upgraded to a Junior Suite at a very reasonable cost. The manager of the restaurant was lovely. There was no kid's menu, but she was prepared to have anything made in a small portion for them. Would definitely recommend it.

Dear Wanda, We very much appreciate your comments regarding your stay at the Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback about our staff :) We hope to see you again soon for another pleasurable journey with us. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

ok

Customer review rating 4.5/5

Julia Business - 16/09/2019 AccorHotels review

nice room, no disruptions, kind service

Dear Julia, Thank you for positive feedback about our hotel. We are very happy to read that you were very satisfied with your stay and the service provided by our team. We hope to see you soon in our city, you can be sure Wroclaw still has a lot of secrets which you can discover! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Very comfortable and central

Customer review rating 4.5/5

Gerard Couples - 14/09/2019 AccorHotels review

Very helpful and friendly staff, lovely breakfast and very central location, close to all sights.

Dear Gerard, Thank you very much for sharing your feedback. We always do our best to create unforgettable experience for our guests. It is great that you appreciated time which you spent together with us in Wroclaw. We hope to see you again in our city of dwarfs :) Best regards, Wojciech Kawulka - Guest Experience Manager

Two nights in Wroclaw

Customer review rating 4.5/5

Steve F. Couples - 10/09/2019 AccorHotels review

We were given a warm welcome from the reception staff upon arrival, who also helpfully explained the parking arrangements in the adjacent Galleria car park. We were given one of the recently refurbished rooms on the second floor, which was very spacious and clean. Breakfast consisted of a good selection of different foods and the waiting staff were very efficient and polite as they went about their duties. All in all, a very pleasant stay.

Dear Steve, We very much appreciate your comments regarding your stay at the Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasurable journey with us. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Nice hotel

Customer review rating 4.5/5

Anonymous Couples - 09/09/2019 AccorHotels review

Nice clean hotel, excellent stay overall

Dear Sir, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We hope to see you soon during your next trips! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Excellent all round

Customer review rating 4.5/5

Nickdavies Business - 09/09/2019 AccorHotels review

Friendly, comfortable, great location.

Dear Nick, Thank you for positive feedback about our hotel. We are very happy to read that you were very satisfied with your stay and the service provided by our team. We hope to see you soon in our city, you can be sure Wroclaw still has a lot of secrets which you can discover! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Needs renovation

Customer review rating 4.5/5

Anonymous Business - 06/09/2019 AccorHotels review

Ac struggeling, mostly noise no cold air. Wonderful staff that deserves a more modern hotell

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that not everything met your expectations. We always do our best to give guest an amazing experience and memories. We hope you will give us another chance to positively surprise you in the future. Thank you for your positive feedback about our staff - it is a great motivation for us to hear it. Best regards, Wojciech Kawulka - Guest Experience Manager

Great location for work and city center

Customer review rating 4.5/5

Sabine Business - 06/09/2019 AccorHotels review

Hotel location is ok, I'm not happy with the bed

Dear sabine, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent with us in Wroclaw. We always do our best to create the best possible experience for our guests and it is very heartwarming for us to hear such positive words. Thank you for sharing your feedback regarding the beds,could you please share some more info about what can we improve? See you next time in Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Nice hotel, friendly service and good value

Customer review rating 4.5/5

Kit K. Business - 06/09/2019 AccorHotels review

The experience staying for a conference in the hotel was very good. The hotel may not be as fully featured with gym etc as larger hotels, but everything necessary is in place, the rooms clean, good range of foods, etc - and the hotel is very well situated for the old town or for going for a run near the river.

Dear Kit, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent with us in Wroclaw. We always do our best to create the best possible experience for our guests and it is very heartwarming for us to hear such positive words. See you next time in Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager
Customer review rating 4.5/5

Anonymous Business - 02/09/2019 AccorHotels review

Disappointing

Szanowny Panie, Dziękuję za podzielenie się z nami swoimi wrażeniami z pobytu w Mercure Wrocław Centrum. Przykro mi słyszeć, że nie udało nam się spełnić Pana oczekiwań. Zawsze dajemy z siebie wszystko żeby zapewnić naszym gościom najlepsze możliwe wrażenia. Będę wdzięczny za nieco więcej informacji na temat tego co nie spełniło Pana oczekiwań, co moglibyśmy zrobić aby w przyszłości pozytywnie Pana zaskoczyć. Pozdrawiam, Wojciech Kawulka - Guest Experience Manager
Customer review rating 4.5/5

Anonymous Business - 01/09/2019 AccorHotels review

I received exceptional service.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again soon for another pleasurable journey with us. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Very satisfied

Customer review rating 4.5/5

T G. Friends - 01/09/2019 AccorHotels review

The room was comfortable and staff friendly.

Dear T, Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay. We always do our best to create the best memories. Best regards, Wojciech Kawulka - Guest Experience Manager

Enjoyable stay.

Customer review rating 4.5/5

Mrs B. Families - 01/09/2019 AccorHotels review

The hotel was clean ,comfortable ,quiet . The staff were friendly and helpful. Close to sights.

Dear Mrs B., Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay. We always do our best to create the best memories. Best regards, Wojciech Kawulka - Guest Experience Manager

Good location, hotel a little dated, small room, dark, good staff

Customer review rating 4.5/5

Dc Couples - 28/08/2019 AccorHotels review

Acceptable

Dear DC, Thank you very much for sharing your feedback. We are sorry to hear that not everything met your expectations. We always do our best to create the best possible experience for our guests. Thank you for sharing your comments, We hope to see you again to give you example of the best polish hospitality, Best regards, Wojciech Kawulka - Guest Experience Manager

Recommendaded

Customer review rating 4.5/5

Namita A. Business - 25/08/2019 AccorHotels review

Stay was comfortable with no issues. Staff hospitality was great.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay and time which you spent together with us. We always do our best to create the best possible experience for our guests. We hope to see you again during your next trips. Best regards, Wojciech Kawulka - Guest Experience Manager

Wrocklaw Centrum

Customer review rating 4.5/5

Nick Friends - 24/08/2019 AccorHotels review

Very comfortable. Hotel easily accessible and in a good location.

Dear Guest, Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay and time which you spent together with us. We always do our best to create the best possible experience for our guests. We hope to see you again during your next trips. Best regards, Wojciech Kawulka - Guest Experience Manager

Very good!

Customer review rating 4.5/5

Anonymous Families - 23/08/2019 AccorHotels review

Excellent location, friendly staff, everything was very nice

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Wrocław Centrum. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback about our staff :) We hope to see you again soon for another pleasurable journey with us. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Everything is good

Customer review rating 4.5/5

Ybl Business - 21/08/2019 AccorHotels review

Everything is good for me But I saw a bug crawling on the floor in the bathroom.

Dear YBL, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated your stay. We always do our best to create amazing experience for our guests. We are very sorry to hear about the situation which happened to you while staying in the room. You can be sure we will act immediately to solve this case.We will check the room you were staying. We hope to see you again soon in our place. Best regards, Wojciech Kawulka - Guest Experience Manager

Good location, rest average, but satisfied

Customer review rating 4.5/5

Travellingmac Couples - 21/08/2019 AccorHotels review

Good location. Bed too soft ( subjective ofcourse) and annoying protection sheet in the bed. Superior room had good aircondition. Room was quite OK. Breakfast was average and nothing special. Good value for money.

Dear TravellingMac, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated your stay. We always do our best to create amazing experience for our guests. Thank you for sharing your comments about needed improvements. We hope to see you again soon in our place. Best regards, Wojciech Kawulka - Guest Experience Manager

Overall was satisfied with the hotel in terms of price and quality

Customer review rating 4.5/5

Ari A. Solo - 21/08/2019 AccorHotels review

I stayed for 3 nights at your hotel for short vacation.

Dear Ari A., Thank you very much for sharing your feedback. We are very happy to hear that you appreciated your stay. We always do our best to create amazing experience for our guests. We would like to apologize you for the long time you had to wait for the housekeeping service and iron. We will check what happened in order to avoid such situations in the future. We hope to see you again soon in our place. Best regards, Wojciech Kawulka - Guest Experience Manager
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