Hotel - Hotel Mercure Wroclaw Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wroclaw Centrum

4.5/5 1,006 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 336.00 PLN Non member rate
From 336.00 PLN Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Underground garage: PLN 60 per day (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with a city view, Superior Room with a city view.

  • 151 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 93 family rooms
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,383 reviews

Our guest reviews for Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,006 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 13/08/2018 TripAdvisor review
« MERCURE stay »

Excelent location to walk and sightseeing center of Wrocław.Despite aplacement in shopping Mall building it was quiet.Rooms should be a bit renovated but services were excellent. Breakfasts were OK as for 3 days stay.

Family - 11/08/2018 TripAdvisor review
« travel »

ther are 10 peopleat the hotel it was very plesant.excellent location Excellent food and service. the room good add the service ( ANA) Great thanks to the reception expecially to YVONA They are in many hotelsof accor this is the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear marton1946, Thank you very much for sharing your feedback about stay in Mercure Wrocław Centrum. We are very happy to hear that your stay met your expectations. This kind of feedback is the best possible motivation for us, this is great to hear such positive words. We hope to see you again during your next trips to Wrocław, this city for sure have some secrets which you can still discover. Best regards, Wojciech Kawulka - Guest Experience Manager

Rachel Families - 09/08/2018 AccorHotels certified review
« Very bad experience »

The bed was very uncomfortable. We asked for harder mattress, but never got one. Couldn’t sleep at all! We have stayed at mercure Warsaw several months ago, and it was great. Very different from the hotel in Wroclaw

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you very much for sharing your feedback about stay in Mercure Wrocław Centrum. It is very important for us to hear the opinion of our guests and keep doing improvements according to needs. We are very sorry to hear that our beds did not meet your expectations,we will definitely check this case. We would like to thank you for positive words and opinion about our staff, we are always trying to do our best. We hope to see you again in the future to have an opportunity to positively surprise you. Best regards, Wojciech Kawulka - Guest Experience Manager

Andrew S. Families - 01/08/2018 AccorHotels certified review
« A night in Wroclaw »

This hotel is in a good location for central Wroclaw and has an adjoining Car Park. The rooms were fine but not the best bed my wife and I had slept on and neither the pillows but for 1 night it wasn't that bad. Breakfast is excellent and no complaints. On a bad note though. The hotel took my credit card details for authorisation in case we used any facilities. We did not use any extra facilities but I have been charged for the 2 rooms I had and this has been now put in dispute with my bank. I'm not sure the Trainee on the checkout knew what he was doing fully?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andrew S., Thank you very much for sharing your opinion about stay in our hotel. We are extremely happy that you enjoyed your time with us in Wrocław. Best possible experience of our guest is the most important for us. I am sorry to hear that some of our service did not meet your expectations. As most of the hotels we usually do only a preauthorization (a guarantee) for the stay and we allow our guests to use another hotel facilities (i.e. restaurant) put the bills on the room so they can pay during the checkout. We hope to see you again in Wroclaw and give you another positive experience. Best regards, Wojciech Kawulka - Guest Experience Manager

David M. Families - 01/08/2018 AccorHotels certified review
« Dr. M. Davifvery »

Vety good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr David M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Wojciech Kawulka - Guest Experience Manager

Anonymous Families - 30/07/2018 AccorHotels certified review
« Very Nice hotel »

Very Nice hotel, Nice staff, Nice location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your opinion about stay in our hotel. We are very happy that you enjoyed time spent with us in Wroclaw and that the stay met your expectations. We hope to see you again during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Ori R. Couples - 23/07/2018 AccorHotels certified review
« Very nice hotel with operation issues »

The hotel has a good location, clean rooms, good maintenance, but ... Looks like the maid saves soap at bath, and at the receptionist they say that a silver member doesn't entitle for free welcome drink at the bar like most pf the accelerators I have been in, gives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ori R., Thank you very much for sharing your opinion about stay in our hotel. That is great that you liked our rooms and enjoyed the localisation in the city center. We are very sorry to hear about your inconveniences which you experienced during your stay. Of course as a silver member of our loyalty club you are entitled to receive the welcome drink during check-in. Because of few reservations on the same name there was a misunderstanding regarding your welcome drink, and this is why you received it after you reported us the mistake, again, we want to apologize for that. With all of our actions we are trying to work to save natural environment, we are doing this in many different ways, one of them is reducing the amount of used substances. We hope that you will give us another chance to positively surprise you during your next trips to Wroclaw. Best regards, Wojciech Kawulka - Guest Experience Manager

Alexander Couples - 19/07/2018 AccorHotels certified review
« Wonderful »

Our stayed at the Mercure hotel was great. The staff were friendly, polite and helpful. Nothing was a problem to them and they always had smiles on their faces. The food is of excellent quality and there is a great choice of things on the menu. Our room was very lovely . It was very-very clean and well maintained by the housekeepers. We would highly recommend this hotel to anyone wanting to stay in Wroclaw. Well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander, Thank you very much for sharing opinion about your stay in Mercure Wrocław Centrum. We are very happy to hear that you enjoyed your stay. We are always trying to give our guests the best possible experience and we love to smile :) I will share your opinion with my colleagues, they will be really happy to hear their service met your expectations and to hear such kind words. Again, thank you very much for feedback, we hope to see you soon back in Wroclaw. Best regards, Wojciech Kawulka - Guest Experience Manager

X. J. Business - 18/07/2018 AccorHotels certified review
« comfortable and convenience hotel »

Room is very clean and hotel service is comfortable, breakfast is good for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear X. J., Thank you very much for sharing your opinion about the time you spent in Mercure Wroclaw Centrum. We are happy to hear that you enjoyed the stay and breakfast. We are all the time improving the variety of food during the breakfast. We hope to see you again during your next trips to Wrocław. Best regards, Wojciech Kawulka - Guest Experience Manager

Hermann M. Business - 13/07/2018 AccorHotels certified review
« Modern, clean, quiet, stylish »

I was in Wroclaw for a conference at the university. The hotel is central and within walking distance of anywhere I wanted to go. Clean and quiet rooms, excellent bar / restaurant, friendly and helpful staff. No complaints or even reservations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your feedback about stay in our hotel. We are very happy that everything met your expectations. Especially, it is nice to hear that you enjoyed our staff and service. Again, thank you for sharing and we hope to see you back in Wroclaw during next trips. Best regards, Wojciech Kawulka - Guest Experience Manager

Richard H. Business - 12/07/2018 AccorHotels certified review
« Farewell business trip but will be back! »

A fantastic stay. Best hotel in Wroclaw for a warm welcome. Thoroughly enjoyed my 3 years visiting the Mercure and it’s great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you very much for sharing your positive feedback. We are very happy that you enjoyed your stays for 3 years. As you know, we hope to see you again in the nearest future. Again, thank you very much for sharing and for loyalty. Best regards, Wojciech Kawulka - Guest experience manager

Vesa Business - 05/07/2018 AccorHotels certified review
« Exactly what I expected »

Short stay with everything going as expected. I like the hotel in general and service simply works.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VESA V., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wojciech Kawulka -Guest experience manager

Anonymous Couples - 03/07/2018 AccorHotels certified review
« Super »

It was a pleasant experience.The breakfast was very good. I suggest using a different taxi company; your taxi company charged us double what other taxis charge for the same distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for sharing your opinion about your stay in our hotel. I am extremely happy that you enjoyed your stay in Wrocław with us. Your positive words are a big motivation for us! Thank you. I am sorry to hear about the issue with taxi, could you please give me some more info on my e-mail h3… about this situation so I can check if everything was fine? Thank you for your suggestion, we will check it. Again thank you for sharing your feedback and I hope to see you again very soon - the city of Wroclaw for sure still has a lot of secrets to discover :) Best regards, Wojciech Kawulka - Guest experience manager

Raluca Couples - 03/07/2018 AccorHotels certified review
« Amazing service, extremely friendly and nice! »

We were impressed by the high quality service we received throughout our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear RALUCA L., Thank you very much for sharing such positive feedback about our hotel. We are very happy that your stay met your expectations. The best part for me is that your were impressed with the hugh quality of our service - it will motivate us all to work even harder :) That is great that you enjoyed your time with the hotel facilities and enjoying the city. Hope to see you soon, Best regards, Wojciech Kawulka - Guest experience manager

Tomasz M. Solo - 02/07/2018 AccorHotels certified review
« Was okay »

Was okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wojciech Kawulka - Guest experience manager

Kevin S. Families - 24/06/2018 AccorHotels certified review
« Fantastic short stay »

From arrival to departure, my experience at the Mercure hotel was 1st class. The staff were extremely friendly, polite and helpful. The reception staff were amazing, from checking me in to dealing with a couple of issues I had. Nothing was a problem to them and they always had smiles on their faces. The food is of excellent quality and there is a great choice of things on the menu. The prices are very reasonable for a high quality hotel. My room (privilege) was lovely and spacious with a walk in shower (something I prefer in all hotel rooms). It was very clean and well maintained by the housekeepers. The air conditioning was welcomed as the weather was hot during my stay. The little touches such as the mini bar fridge and Nespresso machine in my room added to the 1st class experience I encountered here. I would highly recommend this hotel to anyone wanting to stay in Wroclaw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you very much for such POSITIVE feedback about our hotel. I am very happy to hear about all the details which you enjoyed. I fill forward your words to my colleagues, this is the best motivation for us to hear happy guests. I would like to apologize you once more for the issue with your room door. That was something unexpected also for us, situation like this never happened before. Thank you for your patience and I hope our solution met your expectations. Thank you once again for sharing your feedback and I believe we will see again very soon. Best regards, Wojciech Kawulka - Guest experience manager

G.l. Families - 23/06/2018 AccorHotels certified review
« Good choice »

A nice hotel, pleasant, comfortable and close to all touristic places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for sharing your opinion. We are extremely happy that you enjoyed your time in our hotel. I will share your words with everybody, positive feedback is the best motivation. Many guests appreciate the location of our hotel, I am glad also you did like it. Discovering the secrets of Wroclaw from our place is very easy :) Thank you again for sharing your thoughts and I hope to see you here again. Best regards, Wojciech Kawulka - Guest experience manager

Teija L. Business - 21/06/2018 AccorHotels certified review
« I really enjoyed my stay in your hotel and will come back later »

My stay was very nice although when I arrived I was sick. Service was excellent and I felt I was taken care. Room was spacious and well equiped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TEIJA L., Thank you very much for very kind and positive words about your stay. I am happy that your stay met your expectations and you enjoyed it. I hope you are feeling better now, we care about every guest and since the moment you told me you are not feeling very well, I knew we need to take care of you. Thank you very much for sharing your feedback and I hope to see you soon :) Best regards, Wojciech Kawulka - Guest experience manager

Janek Couples - 19/06/2018 AccorHotels certified review
« Excellent stay @ MERCURE Wroclaw again »

From a warm welcome at check in friendly staff everything went well. Also lovely meal @ Winestones too. Can not fault the service we had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you VERY much for very kind and positive words about your stay at Mercure Wrocław Centrum. We are proud that your stay plus our staff met your expectations and you enjoyed your stay. We can not wait to see you back in Wrocław - the city of dwarfs, bridges and unforgettable memories! Best regards, Wojciech Kawulka - Guest experience manager

Aline L. Business - 18/06/2018 AccorHotels certified review
« Fine »

My staying in Mercure hotel was great. The people are my best memory. They are kind and really helpful, smiling, ... My lowest point is the room, it was clean but a bit old-fashioned and a bit sad to have 2 beds... I would prefer 1 big bed. The Television is also not really international... and very bad connexion on TV. The bathroom was fine and clean and products always available but I would prefer a bath instead of a shower to relax after a working day... Breakfast were goods (except coffee). But in general a good stay !

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALINE L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. This kind of feedback is the best motivation for all of us. We love to make our guest happy :) I am sorry to hear that you did not like the set up of the beds, because of the fully booked hotel we did not have an possibility to change you the room type. I hope to see you soon and drink a coffeea (good one) with you :) Best regards, Wojciech Kawulka - Guest experience manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 336.00 PLN Non member rate
From 336.00 PLN Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates