Hotel - Hotel Mercure Wroclaw Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wroclaw Centrum

4.5/5 1,037 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Underground garage: PLN 60 per day (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with a city view, Superior Room with a city view.

  • 151 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 93 family rooms
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,450 reviews

Our guest reviews for Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,037 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jon Friends - 14/10/2018 AccorHotels certified review
« Pleasant Stay »

Check-in was ok, room was ready on arrival. Only issue was the temperature in the room - it was too hot. Tried to adjust but didn't make any difference. Probably should have raised ths during the stay but as only a 2 night stay was out in the city for most of the time so didn't get round to it. Mentioned on check-out and was told the hotel were struggling to regulate the room temperature due to it being cold the previous week and much warmer now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon, Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear that you enjoyed time which you spent with us in Wroclaw. Thank you for sharing also suggestions for needed improvements, this kind of feedback is very important for us to know what we need to focus on. We hope to see you again very soon during your next trips, Best regards, Wojciech Kawulka - Guest Experience Manager

Stuart G. Friends - 13/10/2018 AccorHotels certified review
« Very good location »

Good friendliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, Thank you very much for sharing your feedback. We are happy to hear that you enjoyed your time spent with us and it met your expectations. Thank you for very warm words about our service - we do our best! See you again during your next trips to Wroclaw. Best regards, Wojciech Kawulka - Guest Experience Manager

Angela B. Couples - 10/10/2018 AccorHotels certified review
« Really lovely hotel and in a good position »

We thought the staff were really friendly and helpful. The breakfast was excellent everything we would want to eat. Also our first trip to Wroclaw we will be returning .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela B. Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear such warm feedback. Thats great that you had so good time in Wroclaw together with us. We hope to see you again in our city very soon! Best regards, Wojciech Kawulka - Guest Experience Manager

G. Friends - 09/10/2018 AccorHotels certified review
« Good hotel in a convenient central location »

The rooms were clean and well appointed and the staff extremely friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G. Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear that you enjoyed time which you spent with us. Very positive feedback about our staff is a GREAT motivation for us, we do our best to give the best possible experience for our guests. We hope to see you again during your next trips to the city of dwarfs. Best regards, Wojciech Kawulka - Guest Experience Manager

Òscar J. Business - 08/10/2018 AccorHotels certified review
« Very satisfied »

I was in this hotel several times, even for business than for personal travel and always everithing was perfect. Even the location of the hotel, near to center but also not in the middle, all staff were always very kind an helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar, Thank you very much for sharing your opinion about another stay in our hotel. We are happy that again you have great memories from Wroclaw. That is great that you appreciated time spent with us. See you soon :) Best regards, Wojciech Kawulka - Guest Experience Manager

Bernard Business - 24/09/2018 AccorHotels certified review
« pleasant »

The room was clean and quiet. There was a desk to work at. There is a rich breakfast buffet. The restaurant in the hotel offers very good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard, Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear such positive feedback, that is great that you appreciated the breakfast and our staff. We hope to see you soon in Wroclaw - our city has a lot of secrets to discover! Best regards, Wojciech Kawulka - Guest Experience Manager

Daniele Solo - 14/09/2018 AccorHotels certified review
« nice stay in Wroclaw »

A perfect stay for me in Wroclaw, the room was spacious and with all the comforts you need.. i've choosen the super hero room, it's so funny to sleep together Superman and the others, specially if you must run a marathon like me last sunday :-). Position is excellent, 5 minutes walk from the beautiful Market Square, the real heart of the city. If i'll come back to Wroclaw, i'll choose with no doubts the Mercure again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear daniele, Thank you so much for sharing feedback after time spent with us in Wroclaw. We are really happy to hear that you enjoyed your stay. For us everyone who took part in a marathon is a superhero! (you need a lot of patience and strong will). We would love to see you again in Wroclaw whenever it is possible :) Best regards, Wojciech Kawulka - Guest Experience Manager

Annika Families - 12/09/2018 AccorHotels certified review
« Perfect »

Nice staff, clean, silent and perfect location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annika, Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear that your stay met your expectations. Especially, we are glad that you enjoyed our staff - we always do our best. That is great that you enjoyed all the positive sides of our location - we are exactly in the heart of the city :) We hope to see you soon during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Elizabeth J. Couples - 08/09/2018 AccorHotels certified review
« Wonderful stay »

Wonderful stay at this lovely hotel. We had a spacious suite with a balcony which was kept spotless. Breakfast was very good with plenty of choice and the hotel itself was close to attractions with transport close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth J., Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear so many positive words about time which you spent with us in Wroclaw. We are glad that you stay met your expectations. We hope to see you again because this city has a lot of secrets which you can still discover :) Best regards, Wojciech Kawulka - Guest Experience Manager

Oscar J. Families - 20/08/2018 AccorHotels certified review
« Very nice stay »

I was in the hotel several times before but this time I come with my family. They enjoy very much the hotel, nice room, perfect situation, staff very kind. Special mention to Wojtek , in the reception, who prepare a espectacular welcome pack, totally customized to me, related to some casual conversation in my checkout of list time I visited you. It was an amazing Customer Experience that makes you my favorite hotel in Wroclaw. Many thanks, Oscar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar, Thank you very much for sharing your opinion about stay in our hotel. We are super happy that you and your family enjoyed time which you spent with us in Wroclaw. This is great that you liked our rooms and facilities. Thank you also for mentioning me personally, It was a pleasure to prepare this special welcome, I am very happy that you liked it. We hope to see you again in beautiful Wroclaw, in your favourite hotel to have a chance to surprise you once again :) Best regards, Wojciech Kawulka - Guest Experience Manager

Anonymous Business - 20/08/2018 AccorHotels certified review
« Satisfied »

Good location, decent breakfast, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your opinion about stay in our hotel. We are happy that you enjoyed time which you spent with us. Thank you also for sharing your suggestions, it will help us to keep doing our best. We hope to see you again during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

OscarJ132 Family - 20/08/2018 TripAdvisor review
« Nice Stay »

Good hotel with perfect situation and very nice staff. We are 2 adults and 2 kids and we did a reservation on a Suite Executive. Room is great for us as we could have separate spaces for kids and adults and my family enjoy a lot. Customer experience was amazing, special mention to Wojtek in the reception staff that set up for us a really custom welcome pack!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar J, Thank you very much for sharing your opinion about stay in our hotel. We are super happy that you and your family enjoyed time which you spent with us in Wroclaw. This is great that you liked our rooms and facilities. Thank you also for mentioning me personally, It was a pleasure to prepare this special welcome, I am very happy that you liked it. We hope to see you again in beautiful Wroclaw to have a chance to surprise you once again :) Best regards, Wojciech Kawulka - Guest Experience Manager

Hadar B. Families - 14/08/2018 AccorHotels certified review
« Great hotel. Best area. »

It was very good experience...hope to come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hadar B., Thank you very much for sharing feedback about stay in Mercure Wrocław Centrum. We are very happy that you enjoyed it and we hope to see you soon. Best regards, Wojciech Kawulka - Guest Experience Manager

Couples - 13/08/2018 TripAdvisor review
« MERCURE stay »

Excelent location to walk and sightseeing center of Wrocław.Despite aplacement in shopping Mall building it was quiet.Rooms should be a bit renovated but services were excellent. Breakfasts were OK as for 3 days stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kdobrzynski, Thank you very much for sharing your opinion about stay in our hotel. We are very happy that you enjoyed time which you spent with us in Wrocław. It is great to receive so much of positive feedback - this is the best kind of motivation. We hope to see you again in the future, Best regards, Wojciech Kawulka - Guest Experience Manager

Family - 11/08/2018 TripAdvisor review
« travel »

ther are 10 peopleat the hotel it was very plesant.excellent location Excellent food and service. the room good add the service ( ANA) Great thanks to the reception expecially to YVONA They are in many hotelsof accor this is the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear marton1946, Thank you very much for sharing your feedback about stay in Mercure Wrocław Centrum. We are very happy to hear that your stay met your expectations. This kind of feedback is the best possible motivation for us, this is great to hear such positive words. We hope to see you again during your next trips to Wrocław, this city for sure have some secrets which you can still discover. Best regards, Wojciech Kawulka - Guest Experience Manager

Rachel Families - 09/08/2018 AccorHotels certified review
« Very bad experience »

The bed was very uncomfortable. We asked for harder mattress, but never got one. Couldn’t sleep at all! We have stayed at mercure Warsaw several months ago, and it was great. Very different from the hotel in Wroclaw

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you very much for sharing your feedback about stay in Mercure Wrocław Centrum. It is very important for us to hear the opinion of our guests and keep doing improvements according to needs. We are very sorry to hear that our beds did not meet your expectations,we will definitely check this case. We would like to thank you for positive words and opinion about our staff, we are always trying to do our best. We hope to see you again in the future to have an opportunity to positively surprise you. Best regards, Wojciech Kawulka - Guest Experience Manager

Andrew S. Families - 01/08/2018 AccorHotels certified review
« A night in Wroclaw »

This hotel is in a good location for central Wroclaw and has an adjoining Car Park. The rooms were fine but not the best bed my wife and I had slept on and neither the pillows but for 1 night it wasn't that bad. Breakfast is excellent and no complaints. On a bad note though. The hotel took my credit card details for authorisation in case we used any facilities. We did not use any extra facilities but I have been charged for the 2 rooms I had and this has been now put in dispute with my bank. I'm not sure the Trainee on the checkout knew what he was doing fully?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andrew S., Thank you very much for sharing your opinion about stay in our hotel. We are extremely happy that you enjoyed your time with us in Wrocław. Best possible experience of our guest is the most important for us. I am sorry to hear that some of our service did not meet your expectations. As most of the hotels we usually do only a preauthorization (a guarantee) for the stay and we allow our guests to use another hotel facilities (i.e. restaurant) put the bills on the room so they can pay during the checkout. We hope to see you again in Wroclaw and give you another positive experience. Best regards, Wojciech Kawulka - Guest Experience Manager

David M. Families - 01/08/2018 AccorHotels certified review
« Dr. M. Davifvery »

Vety good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr David M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Wojciech Kawulka - Guest Experience Manager

Anonymous Families - 30/07/2018 AccorHotels certified review
« Very Nice hotel »

Very Nice hotel, Nice staff, Nice location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your opinion about stay in our hotel. We are very happy that you enjoyed time spent with us in Wroclaw and that the stay met your expectations. We hope to see you again during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Ori R. Couples - 23/07/2018 AccorHotels certified review
« Very nice hotel with operation issues »

The hotel has a good location, clean rooms, good maintenance, but ... Looks like the maid saves soap at bath, and at the receptionist they say that a silver member doesn't entitle for free welcome drink at the bar like most pf the accelerators I have been in, gives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ori R., Thank you very much for sharing your opinion about stay in our hotel. That is great that you liked our rooms and enjoyed the localisation in the city center. We are very sorry to hear about your inconveniences which you experienced during your stay. Of course as a silver member of our loyalty club you are entitled to receive the welcome drink during check-in. Because of few reservations on the same name there was a misunderstanding regarding your welcome drink, and this is why you received it after you reported us the mistake, again, we want to apologize for that. With all of our actions we are trying to work to save natural environment, we are doing this in many different ways, one of them is reducing the amount of used substances. We hope that you will give us another chance to positively surprise you during your next trips to Wroclaw. Best regards, Wojciech Kawulka - Guest Experience Manager

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