Hotel - Hotel Mercure Wroclaw Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wroclaw Centrum

4.5/5 1,055 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 275.00 PLN Non member rate
From 247.50 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Underground garage: PLN 60 per day (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 45  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with a city view, Superior Room with a city view.

  • 151 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 93 family rooms
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,639 reviews

Our guest reviews for Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,055 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Solo - 11/12/2018 AccorHotels certified review
« Nice and comfortable hotel in a good location »

I really enjoyed the stay at the hotel. The location is very convenient on the edge of the old town and close to transport links. The room and breakfast were both very good. The bar area was nice and cosy - especially on a cold winter evening.

Anonymous Couples - 10/12/2018 AccorHotels certified review

Friendly and helpful staff, clean room,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianne, Thank you very much for your feedback! Especially important are for us the remarks about our staff. It is our hope, we will have an opportunity to welcome you again in future. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Jane R. Friends - 10/12/2018 AccorHotels certified review
« A good place to stay »

The hotel is conveniently situated, comfortable and very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for sharing so kind review. It is a great pleasure for the whole team to read so kind words. Your satisfaction is what motivates us and introduces a smile to our faces. It will be a great pleasure to welcome you again in the nearest future. Best regards, Marta Szczoczarz- Deputy Guest Experience Manager.

Anonymous Couples - 10/12/2018 AccorHotels certified review
« Good location, good value, great staff »

Very friendly and helpful staff. The hotel is well situated for sight seeing in the old town. Would return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, We would like to thank you for taking your time to share your opinion with us. Feedback of our Guests is very important for us. We will pass your words to the whole team - it will be a great motivation for all of us. It will be a pleasure to welcome you again! Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Ron H. Couples - 10/12/2018 AccorHotels certified review
« Central, clean and friendly »

not sure how you could improve, the hotel and staff were top rate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald, Thank you very much for sharing your valuable feedback. We are more than happy that stay met your expectations and that efforts of our staff are noticed. It is our hope that in the nearest future we will have another opportunity to welcome you in our hotel. Best regards, Marta Szczoczarz - Deputy Guest Experience Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« I'm satisfied »

Room was good. Breakfast was good. Helpful staff.

Nn Business - 07/12/2018 AccorHotels certified review
« comfortabel hotel »

Stay was ok, only the lunch could have been organized better (different timing for the groups as the waiting row was too long which caused the lunch to take too much time

Alexej Business - 07/12/2018 AccorHotels certified review
« Great hotel »

I enjoy staying at this hotel every time I visit Wroclaw. Great stuff and home like atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexey, We are pleased that you enjoyed your recent stay with us. You are part of Mercure family and we do as much as we can so you can feel that the hotel is a home from home. We look forward to see you again. Have a great day, best regards, Wojciech Kawulka - Guest Experience Manager

Kornelia R. Couples - 07/12/2018 AccorHotels certified review
« Great stay, really helpful and friendly personnel. »

This hotel has always been my port of call when visiting Wroclaw. Really helpful, friendly and professional personnel, at reception, restaurant/bar, housekeeping, etc. – equally praiseworthy. Although, when visiting this time there was a noisy refurbishment going on and to echo another review, a mention about this during booking process would suffice and would make a difference; but, It’s the great attitude and speed of response that makes me and mine comeback, time after time – re: special thanks to the customer experience manager – many thanks, much appreciated. Rooms - comfortable and clean - as expected; especially love the, rather good, mini travel essentials and the ability to make myself a super cup of coffee, in my room, when feel like it. Breakfast – excellent – love the fresh waffles (excellent flavour), and bacon and eggs, made to order – super; (note: the bacon is not the typical, salty one, some might be used to, but great none the less). Many thanks for making our stay really comfortable, an excellent bacon and eggs and the really nice treats we got as the guests of the day :)

Páll Þ. Couples - 05/12/2018 AccorHotels certified review

Its where very good to stay with you thanke you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Páll Þ., Thank you very much for sharing your opinion about our hotel. We are happy and glad to hear that everything met your expectations. We can`t wait to see you again in our city. Have a great day, best regards, Wojciech Kawulka - Guest Experiene Manager

George B. S. Friends - 04/12/2018 AccorHotels certified review
« From the friendly and professional greeting to the excellent dining experience clean and very comfortable rooms, brilliant. »

Brilliant. This was our third stay at Mercure Centrum Wroclaw and it never fails in any way. Very friendly staff, lovely dining experience and warm, clean, comfortable rooms. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, Thank you very much for sharing your opinion about time which you spent with us in Wroclaw. We are very happy to hear that you enjoyed it. We always do our best to create a special atmosphere. We cant wait to see you again in Wroclaw - our beautiful city of dwarfs. Best regards, Wojciech Kawulka - Guest Experience Manager

Hillel Business - 03/12/2018 AccorHotels certified review
« Great stay »

Good location and room, graet breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hillel, Thank you very much for sharing such positive opinion about stay in our hotel. We are very happy that you enjoyed your stay and appreciated effort of our staff. We hope to see you soon during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Krzysiek Business - 03/12/2018 AccorHotels certified review
« Really enjoyed my stay »

The best employees, I really love their positive attitude and good sense of humour. Especially receptionist who checked me in gave me great first impression.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krzysiek, Thank you very much for sharing your opinion about time which you spent with us. We are happy to hear that you appreciated our effort and enjoyed the stay. We always try to share with our guests our positive energy which we have everyday. See you next time during your trips to our city. Best regards, Wojciech Kawulka - Guest Experience Manager

Joakim Business - 03/12/2018 AccorHotels certified review
« Nice reno »

Always very friendly staff and the renovations where nicely made

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joakim, Thank you very much for sharing such positive opinion about stay in our hotel. We are very happy that you enjoyed your stay and appreciated effort of our staff. We recently started renovation of our hotel, that is great that you already had a chance to see the results. We hope to see you soon during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Shaun Couples - 02/12/2018 AccorHotels certified review

Great staff who where very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun, Thank you very much for sharing such positive opinion about stay in our hotel. We are very happy that you enjoyed your stay and appreciated effort of our staff. We hope to see you soon during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Tish Business - 01/12/2018 AccorHotels certified review
« great »

very friendly staff, pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tish, Thank you very much for sharing such positive opinion about stay in our hotel. We are very happy that you enjoyed your stay and appreciated effort of our staff. We hope to see you soon during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Anonymous Solo - 29/11/2018 AccorHotels certified review
« Hot stay in Wroclaw »

Two night stay to visit the city sites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us and for sharing your experience with other travelers. We are pleased to hear that you liked our location. We are sorry to hear that you experienced some issues with temperature. Currently we are renovating the rooms and adressed this with the team to ensure we improve on this. We look forward to welcoming you back to the hotel in the near future! Best regards, Wojciech Kawulka - Guest Experience Manager.

Deborah H. Families - 28/11/2018 AccorHotels certified review
« Superb hotel in fantastic location »

Wonderful service from all staff in the hotel. The staff at reception were especially helpful! The room was spotless and spacious and the addition of a hospitality tray was a welcome surprise. Also very quiet at night which was great! Hotel is in an excellent location for visiting the many places of interest in Wroclaw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, Thank you for choosing to stay with us and we are happy to hear that your stay with us was a memorable one. We love making surprises and that's great you appreciated it. We hope to see you soon again in our beautiful city. Best regards, Wojciech Kawulka - Guest Experience Manager

Mark G. Couples - 27/11/2018 AccorHotels certified review
« Very Enjoyable »

The hotel is perfectly situated for shopping or eating out The food in the hotel was very good and the staff were very helpful especially the young guy in reception who spoke perfect English We loved our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you very much for sharing such positive feedback. We are very happy to hear that you enjoyed you stay so much. That is so great that you appreciated the food in our restaurant and the effort of our staff. Thank you very much for mentioning me in your review. It was a pleasure for me to talk with you and I can`t wait to see you again soon. Best regards, Wojciech Kawulka - Guest Experience Manager

Paulina Friends - 27/11/2018 AccorHotels certified review
« modern, friendly, professional. »

All staff members were extremely friendly and helpful. Cleanliness top quality. Rooms were tidy, well designed and spacious. Oh and a comfortable bed! I think we've stayed in a newly refurbished room (you could smell the newness of the cupboards) - if that's how you plan to refurbish all rooms - well done! The lady that did our checking-out, was so kind and helpful, and offered keeping our luggage in the hotel before we go to the airport, so we can still freely walk around the city (thank you!). One minor comment - we did appreciate the effort of having the Krups coffee machine in our room, but the selection of pods was awful (might as well not be there), and there was nowhere to plug it in (the socket next to where it was placed wasn't installed - it was just an empty hole). It didn't matter much, we just moved it to the bedside table. Very minor. Apart from that - an excellent stay. We'll definitely going to stay at the mercure whilst visiting Wroclaw again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulina, We are very happy to hear that you enjoyed time which you spent with us in our beautiful city of dwarfs. We are do our best to give our guests the best possible experience, it is great that you appreciated our effort. Thank you for mentioning Basia, who did you checkout, she is great and very kind person. Thank you also for sharing your opinion about what we should improve. We hope to see you soon during your next trips, Best regards, Wojciech Kawulka - Guest Experience Manager

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