Hotel - Hotel Mercure Wroclaw Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wroclaw Centrum

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4.5/5 925 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 251.00 PLN Non member rate
From 225.90 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Underground garage: PLN 60 per day (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 45  PLN
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with a city view, Superior Room with a city view.

  • 151 rooms
  • 151 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 93 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,707 reviews

Our guest reviews for Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 925 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Fredrik Business - 18/01/2018

Smooth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Sagit Friends - 14/01/2018
« Great Hotel, Great Location, Great breakfast »

We had a great time, great location, great team, especially Ola & Wojciech who gave us assistance , directions & great recommendation for places to see, eat & shop. Also the nice lady from breakfast on Monday morning was really nice. The bed mattress, wasn't comfortable The room was clean & also the bathroom was clean & nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you very much for sharing with us your opinion about your stay in Mercure Wrocław Centrum. It is great to know that you were satisfied with many aspects of your stay - we especially appreciate nice words about our staff. We are also very sorry for the things that did not meet your expectations, but your feedback is very important to us. We look forward to welcoming you again at Mercure Wroclaw Centrum and we will do our best to make your next stay pleasant and comfortable. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Alice Families - 11/01/2018
« Mrs »

Location is good however the room not really meet our expectations. Mattress was too soft not comfy. Room interiors was down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice, Thank you for taking the time to write a review. We appreciate all your comments regarding your stay at Mercure Wroclaw Centrum and we are very sorry that the stay did not meet your expectations. Please accept our apologies for all the things you did not like and we hope that you enjoyed your stay at least a little bit as we want each our guest to leave the hotel happy and satisfied. If you plan any future stays in Wroclaw - please choose our hotel once again and give us a chance to prepare for you a great surprise! best regards, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Oren B. S. Couples - 09/01/2018
« Just all you need I one hotel »

The service was very good and everybody was kind al the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OREN, thank you very much for your nice review! It was a pleasure to host you in Mercure Wroclaw Centrum and we are glad that you enjoyed your stay. We are looking forward for your next visit! best regards, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Konstantinos Couples - 08/01/2018
« Excellent! »

Great hotel facilities, awesome staff behavior and an overall amazing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KONSTANTINOS, thank you very much for your wonderful review! It was a pleasure to host you in Mercure Wroclaw Centrum and we are glad that you enjoyed your stay. We are looking forward for your next visit! best regards, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
. Families - 07/01/2018
« Miss »

Very central and lovely hotel. We ate in the hotel on New Years Eve and the food was superb

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAUREEN, thank you very much for your wonderful review! It was a pleasure to host you in Mercure Wroclaw Centrum and we are glad that you enjoyed your stay. We are looking forward for your next visit! best regards, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Zygmunt Business - 06/01/2018
« One of the favourite hotels in Wrocław »

I like the place, I like a lot great staff. I think that the rooms needs refreshment, some of items are obsolete, like e.g. TV's.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZYGMUNT, Thank you very much for sharing with us your opinion about your stay in Mercure Wrocław Centrum. It is great to know that you were satisfied with many aspects of your stay. We are also very sorry for the things that did not meet your expectations, but your feedback is very important to us. We look forward to welcoming you again at Mercure Wroclaw Centrum and we will do our best to make your next stay pleasant and comfortable. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Mike Families - 29/12/2017
« Attorney »

Very nice and staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, thank you very much for sharing with us your nice opinion about Mercure Wrocław Centrum Hotel. We look forward to welcoming you again at Mercure Wroclaw Centrum and we will do our best to make your next stay pleasant and comfortable. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Higuizmo Business - 22/12/2017
« very nice »

very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Laor F. Families - 20/12/2017
« The room was ood, the food was great, but »

I stayed at the sixth floor and the smell at this floor as awful like we were near the kitchen. No windows and air circulation, it was very disturbing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you very much for sharing with us your opinion about your stay in Mercure Wrocław Centrum. It is good to know that you were satisfied with many aspects of your stay. We are also very sorry for the things that did not meet your expectations, but your feedback is very important to us. We will check what could be the reason for the smell you described in your review - please accept our apologies for such inconveniences. We look forward to welcoming you again at Mercure Wroclaw Centrum and we will do our best to make your next stay pleasant and comfortable. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Diederik Business - 20/12/2017
« how it should be »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you very much for sharing with us your opinion about your stay in Mercure Wrocław Centrum. It is very nice to read that you were satisfied with our product and services. We look forward to welcoming you again at Mercure Wroclaw Centrum and we will do our best to make your next stay pleasant and comfortable. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Mr. G. P. Business - 19/12/2017
« Good »

Good room Nice stay but it feels a bit awkward to have to remind the reception people that as a silver card holder I usually get a welcome drink. Nice juice machine in the breakfast room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for sharing with us your opinion about your stay in Mercure Wrocław Centrum. It is great to know that you were satisfied with many aspects of your stay. We are also very sorry for the things that did not meet your expectations, but your feedback is very important to us. We will of course remind our front office staff to remember about our loyalty program status while checking in. Be sure that for the next time you do not have to do it personally! We look forward to welcoming you again at Mercure Wroclaw Centrum and we will do our best to make your next stay pleasant and comfortable. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Iain Couples - 19/12/2017
« Great hotel in an ideal location »

The reception staff were very friendly and helpful , the room was very equipped and very well presented . The location was excellent and had very good access to the city . I would definitely recommend this hotel for it's ease and accommodation in Wroclaw . Good choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you very much for your nice review! It was a pleasure to host you in Mercure Wroclaw Centrum and we are glad that you enjoyed your stay. We are looking forward for your next visit! best regards, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Lj R. Couples - 18/12/2017
« Excellent location. Hotel maintained to a high standard. »

Room extremely clean. All staff very freindly and helpful. Location was excellent. Close to Christmas markets, as well as being close to the Old Town & University.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., thank you very much for your wonderful review! It was a pleasure to host you in Mercure Wroclaw Centrum and we are glad that you enjoyed your stay. We are looking forward for your next visit! best regards, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Łukasz Families - 18/12/2017
« Good hotel. Very well located. »

I am satisfied with the service. There was a small mistake in the hotel booking system but the hotel receptionist reacted quickly and the issue has been solved.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Łukaszu, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Hotel Mercure Wroclaw Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapraszamy ponownie i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Katarzyna Bołtuć Kierownik ds. Relacji z Gośćmi

AccorHotels certified review
Ryan G. Families - 15/12/2017
« Miss Ryan G. »

Absolutely Brilliant. I have stayed in lots of hotels however this hotel was fantastic. The friendly and helpful staff really made it. They all could not help enough and all went out of their way to may us feel welcome. The rooms were lovely and the breakfast was fabulous. I will definitely recommend it to my customers and I will also be returning in the Summer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., thank you very much for your wonderful review! It was a pleasure to host you in Mercure Wroclaw Centrum and we are glad that you enjoyed your stay. We are looking forward for your next visit! best regards, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Atul A. Business - 12/12/2017
« Very good ambience, very cooperative staff »

Also I left some money in locker which they have acknowledged immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. a., Thank you very much for sharing with us your opinion about your stay in Mercure Wrocław Centrum. It is very nice to read that you were satisfied with our product and services and we are glad that we could have helped you. We look forward to welcoming you again at Mercure Wroclaw Centrum and we will do our best to make your next stay pleasant and comfortable. Sincerely, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Geoff K. Friends - 11/12/2017
« Weekend away in Wroclaw - Hotel was great »

The hotel was really well appointed with very courteous staff Check in staff were very thorough and checked to make sure we were happy with the room Bar staff were great and worked very hard - food was lovely Breakfast staff were fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It was a pleasure to host you in our hotel and we are glad that you enjoyed your stay. We are looking forward for your next visit! best regards, Katarzyna Bołtuć Guest Relations Manager

AccorHotels certified review
Anonymous Families - 11/12/2017
« Fantastic »

Personal touch

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Macieju, Było nam niezmiernie miło gościć Pana w hotelu Mercure Wrocław Centrum i bardzo dziękujemy, że poświęcił Pan czas na wypełnienie ankiety. Bardzo nas cieszy tak wysoka ocena naszego hotelu. Zapraszamy Pana do odwiedzenia nas po raz kolejny! Z poważaniem Katarzyna Bołtuć Kierownik ds. Relacji z Gośćmi

TripAdvisor review
Business - 11/12/2017
« Disappointed stay. »

I'm platinum member of Accor Hotels and I stayed several nights in Wroclaw with same chain hotels for business trip. Unfortunately my last stay was too disappointed. Hotel charged 2 times for parking garage and I got too bad feeling during solve this happening, cause of charged staff shows me not proper attitude. When I received invoice and found this mistake, I complaint to staff immediately, but she never apologized and just excuse that, it is mistake by her colleague. I understand that, maybe it is not her fault. But also in my point of view, staff who is infront of me at that time charged for issue invoice and the others, so it must be part of her responsibility. It was little bit pity. Also if I didn't found it, probably hotel never refund money back cause of no one know about it. Hotel have to traine staff for service mind during mistakes or troubles by themselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for taking the time and writing the review. First of all please accept our apologies the the described situation. Of course such apologies should have been given to you on your departure day when it had happened. We will explain the situation with the person responsible for this. We are very sorry and despite the issues described in your opinion, we hope our hotel will be your choice again during your next trip to Wrocław. best regards, Katarzyna Guest Relations Manager

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