Hotel - Hotel Mercure Wroclaw Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wroclaw Centrum

4.5/5 1,045 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Underground garage: PLN 60 per day (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 45  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with a city view, Superior Room with a city view.

  • 151 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 93 family rooms
  • 1 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,521 reviews

Our guest reviews for Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,045 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Adva D. Couples - 06/11/2018 AccorHotels certified review
« Gear staff ! »

This is the second time at this hotel. I love it ! Very worm people ! I dont have any comments besides the matrix, the bed is not comfortable at all. This is my only complaint. Again, super clean. Very nice staff !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adva D., Thank you very much for sharing your opinion about time which you spent with us in Wroclaw. We are super happy that you decided to stay with us again - this time with your friends. We are glad that you appreciated our effort. We hope we will have more and more chances to see each other, we can not wait for your next trips. Best regards, Wojciech Kawulka - Guest Experience Manager

Bartosz Business - 31/10/2018 AccorHotels certified review
« The best hotel experience I've ever had »

The best hotel experience I've ever had - felt taken care of and almost like at home. Excellent staff assistance during breakfast - fresh carrot juice made my day! Bottle of welcome wine also did the trick when we arrived. Reception staff even remembered I wanted to order a cab. Amazing! I booked the hotel via Accor Hotels mobile application.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bartosz.. WOW, Thank you very much for such positive feedback. We are super happy that everything met your expectations and you appreciated our service. We always do our best to give the best possible experience. We hope we will see each other again very soon, Wroclaw has a lot of secrets to discover ! Best regards, Wojciech Kawulka - Guest Experience Manager

David W. Families - 23/10/2018 AccorHotels certified review
« Nice staff, good breakfast, terrible sleep. »

The bedroom was stuffy because windows couldn't be opened for ventilation. There were also -impermeable incontinence sheets beneath the bottom sheets on the beds. This prevented natural circulation of air between body and mattress. This caused us both to wake up in a sweat in the middle of the night and continue to have a restless night. Unless this changed we would not stay in a Mercure hotel, despite having previous positive experiences in Greenwich.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for sharing your opinion about time which you spent together with us in Wroclaw. We are very sorry to hear that not everything met your expectations. We always try to give your guests the best possible experience and surprise them all the time. Thank you for sharing this feedback, it will help us to still getting better. We just started a renovation of our rooms which will be ready since beginning of next year. We hope you will give us another chance to positively surprise you. Best regards, Wojciech Kawulka - Guest Experience Manager

Thibault S. Business - 22/10/2018 AccorHotels certified review
« Good confort/quality hotel »

Business travel stay. Friendly staff. Nice bar/dinner area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thibault S. Thank you very much for sharing your opinion about stay in our hotel. We are very happy and glad that the stay met your expectations. Thank you for very positive feedback about our staff - we always try to give our guests the best possible experience. We hope to see you soon in our city of dwarfs. Best regards, Wojciech Kawulka - Guest Experience Manager

J. H. Friends - 19/10/2018 AccorHotels certified review
« A very comfortable and friendly stay, as always. »

This was our 4th visit to Wroclaw and stay at the Mercure Centrum. The hotel is very centrally located and close to where our friends live, which is why is suits our needs. On each of our stays, the hotel staff have been very friendly & helpful and we have always received a warm welcome, which is why it has been our hotel of choice so we would be more than happy to return on our next visit. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J.H., Thank you very much for sharing your feedback about stay in our hotel. We are very happy to hear that you enjoyed so much time which you spent with us. We are proud that you have such great memories about our staff. We hope to see you very soon during your next trips. Best regards, Wojciech Kawulka - Guest Experience Manager

Emiliano Business - 19/10/2018 AccorHotels certified review
« GOOD EXPERIENCE »

Just laundry must be less strong in washing clothes ... some t-shirt becamed short than previous washing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emiliano, Thank you very much for sharing your experience about stay in our hotel. We are very happy to hear that you enjoyed time which you spent with us in Wroclaw. Thank you for sharing also your feedback about the laundry - we will definitely take care of that. See you soon during your next sparkling trips :) Best regards, Wojciech Kawulka - Guest Experience Manager

Gunnar Business - 19/10/2018 AccorHotels certified review
« Great stay »

Comfortable room and a splended breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gunnar, Thank you very much for sharing your experience about stay in our hotel. We are very happy to hear that you enjoyed time which you spent with us in Wroclaw. We hope to see you soon during your next stays in our rooms and our great breakfast. Best regards, Wojciech Kawulka - Guest Experience Manager

Anonymous Business - 18/10/2018 AccorHotels certified review
« Business trip to Wroclaw »

Hotel near to center of Wroclaw. Friendly staff. Small but good restaurant. Rooms are very simple equipped almost not state of the art anymore. Room temperature was far to warm (even so AC was on lowest temp. setting). Overall acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your opinion about stay in our hotel. Thats great that you appreciated our staff - we always do our best to give you the best possible experience. We are very sorry to hear that our accomodation did not meet your expectations. We would like to ask you to contact us directly and tell us more about what we can improve. Our email address is : h3… We hope to see you very soon during your next trips to surprise you positively. We are just starting a renovation of our rooms so since new year you are welcome to check our improvements. Best regards, Wojciech Kawulka - Guest Experience Manager

Damian Business - 18/10/2018 AccorHotels certified review
« Great stay in comfortable hotel »

very good welcome on reception upon arrvial when I got all details about the stay and support how to get to work, helpfull personnel, comfortable and clean rooms, tasty breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damian, Thank you very much for sharing your feedback about stay in our hotel. We are very happy to hear that everything met your expactations and you appreciated our staff. We hope to see you soon in our city of dwarfs. Best regards, Wojciech Kawulka - Guest Experience Manager

Mike M. Business - 18/10/2018 AccorHotels certified review
« OK but nothing to write home about. »

Staying on the 6th floor made sleeping difficult, I think it was the lift engine. The tellies and the program really could do with an update.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Than you very much for sharing your opinion about our hotel. We are very sorry to hear about inconveniences which you experienced during your stay. We are always trying to give our guests the best possible experience. We hope you will give us another chance to positively surprise you in the future, we have just started renovation of our hotel so since new year you are very welcome in our new rooms. Best regards, Wojciech Kawulka - Guest Experience Manager

Jon Friends - 14/10/2018 AccorHotels certified review
« Pleasant Stay »

Check-in was ok, room was ready on arrival. Only issue was the temperature in the room - it was too hot. Tried to adjust but didn't make any difference. Probably should have raised ths during the stay but as only a 2 night stay was out in the city for most of the time so didn't get round to it. Mentioned on check-out and was told the hotel were struggling to regulate the room temperature due to it being cold the previous week and much warmer now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon, Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear that you enjoyed time which you spent with us in Wroclaw. Thank you for sharing also suggestions for needed improvements, this kind of feedback is very important for us to know what we need to focus on. We hope to see you again very soon during your next trips, Best regards, Wojciech Kawulka - Guest Experience Manager

Stuart G. Friends - 13/10/2018 AccorHotels certified review
« Very good location »

Good friendliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, Thank you very much for sharing your feedback. We are happy to hear that you enjoyed your time spent with us and it met your expectations. Thank you for very warm words about our service - we do our best! See you again during your next trips to Wroclaw. Best regards, Wojciech Kawulka - Guest Experience Manager

Angela B. Couples - 10/10/2018 AccorHotels certified review
« Really lovely hotel and in a good position »

We thought the staff were really friendly and helpful. The breakfast was excellent everything we would want to eat. Also our first trip to Wroclaw we will be returning .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela B. Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear such warm feedback. Thats great that you had so good time in Wroclaw together with us. We hope to see you again in our city very soon! Best regards, Wojciech Kawulka - Guest Experience Manager

G. Friends - 09/10/2018 AccorHotels certified review
« Good hotel in a convenient central location »

The rooms were clean and well appointed and the staff extremely friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G. Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear that you enjoyed time which you spent with us. Very positive feedback about our staff is a GREAT motivation for us, we do our best to give the best possible experience for our guests. We hope to see you again during your next trips to the city of dwarfs. Best regards, Wojciech Kawulka - Guest Experience Manager

Òscar J. Business - 08/10/2018 AccorHotels certified review
« Very satisfied »

I was in this hotel several times, even for business than for personal travel and always everithing was perfect. Even the location of the hotel, near to center but also not in the middle, all staff were always very kind an helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar, Thank you very much for sharing your opinion about another stay in our hotel. We are happy that again you have great memories from Wroclaw. That is great that you appreciated time spent with us. See you soon :) Best regards, Wojciech Kawulka - Guest Experience Manager

Bernard Business - 24/09/2018 AccorHotels certified review
« pleasant »

The room was clean and quiet. There was a desk to work at. There is a rich breakfast buffet. The restaurant in the hotel offers very good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard, Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear such positive feedback, that is great that you appreciated the breakfast and our staff. We hope to see you soon in Wroclaw - our city has a lot of secrets to discover! Best regards, Wojciech Kawulka - Guest Experience Manager

Daniele Solo - 14/09/2018 AccorHotels certified review
« nice stay in Wroclaw »

A perfect stay for me in Wroclaw, the room was spacious and with all the comforts you need.. i've choosen the super hero room, it's so funny to sleep together Superman and the others, specially if you must run a marathon like me last sunday :-). Position is excellent, 5 minutes walk from the beautiful Market Square, the real heart of the city. If i'll come back to Wroclaw, i'll choose with no doubts the Mercure again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear daniele, Thank you so much for sharing feedback after time spent with us in Wroclaw. We are really happy to hear that you enjoyed your stay. For us everyone who took part in a marathon is a superhero! (you need a lot of patience and strong will). We would love to see you again in Wroclaw whenever it is possible :) Best regards, Wojciech Kawulka - Guest Experience Manager

Annika Families - 12/09/2018 AccorHotels certified review
« Perfect »

Nice staff, clean, silent and perfect location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annika, Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear that your stay met your expectations. Especially, we are glad that you enjoyed our staff - we always do our best. That is great that you enjoyed all the positive sides of our location - we are exactly in the heart of the city :) We hope to see you soon during your next trips to Wroclaw, Best regards, Wojciech Kawulka - Guest Experience Manager

Elizabeth J. Couples - 08/09/2018 AccorHotels certified review
« Wonderful stay »

Wonderful stay at this lovely hotel. We had a spacious suite with a balcony which was kept spotless. Breakfast was very good with plenty of choice and the hotel itself was close to attractions with transport close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth J., Thank you very much for sharing your opinion about stay in our hotel. We are very happy to hear so many positive words about time which you spent with us in Wroclaw. We are glad that you stay met your expectations. We hope to see you again because this city has a lot of secrets which you can still discover :) Best regards, Wojciech Kawulka - Guest Experience Manager

Oscar J. Families - 20/08/2018 AccorHotels certified review
« Very nice stay »

I was in the hotel several times before but this time I come with my family. They enjoy very much the hotel, nice room, perfect situation, staff very kind. Special mention to Wojtek , in the reception, who prepare a espectacular welcome pack, totally customized to me, related to some casual conversation in my checkout of list time I visited you. It was an amazing Customer Experience that makes you my favorite hotel in Wroclaw. Many thanks, Oscar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar, Thank you very much for sharing your opinion about stay in our hotel. We are super happy that you and your family enjoyed time which you spent with us in Wroclaw. This is great that you liked our rooms and facilities. Thank you also for mentioning me personally, It was a pleasure to prepare this special welcome, I am very happy that you liked it. We hope to see you again in beautiful Wroclaw, in your favourite hotel to have a chance to surprise you once again :) Best regards, Wojciech Kawulka - Guest Experience Manager

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