Hotel - Hotel Mercure Wroclaw Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wroclaw Centrum

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4.5/5 975 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Underground garage: PLN 60 per day (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 45  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Room with a city view, Superior Room with a city view.

  • 151 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 93 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,268 reviews

Our guest reviews for Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 975 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Claudie S. Business - 15/06/2018
« perfect »

Just it was not really clear if the online booking had worked, so I did a checkout at the cashdesk. I would have preferred an online checkout ... that's the only comment I have to do

AccorHotels certified review
K. P. Business - 14/06/2018
« Hote with good standard and good location »

It was good and convinient. Breakfast is good but a bit overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you very nice for sharing your opinion about the hotel. I am very happy to hear that you enjoyed your stay and it met your expectations. I hope to see you soon back in Wrocław, Best regards, Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Geert D. S. Business - 14/06/2018
« Good hotel »

Good experience. Clean hotel. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Geert, Thank you very much for sharing your opinion about our hotel. I am happy to hear such positive feedback and that your stay met your expectations. These three words which you used : good, clean and friendly are very motivational for us and we are proud you used them to describe our hotel. I am sorry to hear that the noise from airconditioning disturbed your stay, we will definitely check it. Best regards, Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Peter J. Couples - 14/06/2018
« Friendly staff »

Greeted by a young man in a bow tie who was very helpful throughout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you very much for sharing your opinion about your stay. Positive words are always the most motivating. I am happy to hear that you enjoyed my welcome and help during the stay. It was a pleasure for me to make your stay as pleasant as it is possible. I know that you already discovered a big part of the city, but I am sure it still has a lot of surprises and secrets which you can discover. I hope to see you again during your next stays, Best regards and again thank you for heartwarming words. Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Anonymous Couples - 13/06/2018
« Very Nice »

The personnel was experienced and very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary Thank you very much for sharing your opinion. I am very happy that you enjoyed the stay in our hotel. It is the best motivation for us to hear such positive feedback from our guests. Hope to see you back in Wrocław, Best regards, Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Michael Couples - 12/06/2018
« Hot!! »

Not good - very poor aircondition caused an unpleasent heat in the room!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael W, Thank you very much for sharing your feedback. Great to hear positive words about our stuff, I will forward it to them, this is the best kind of motivation for us. I am very sorry to hear that the air conditioning did not meet your expectations. We are all the time improving the quality of our rooms to give our guests the best possible experience. Thank you for taking our attention to this detail, this is very important for us to know opinions of our guests. Best regards and I hope to see you back in Wroclaw soon(this city for sure still has a lot of secrets to discover!) Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Elisabeth H. Families - 11/06/2018
« Very good »

I have stayed at your hotel several times and will also come with 15 collegues in end of October. My last stay was very good. I got a suite. Your breakfast is expencive, and I think you have to fresh up what you have for breakfast to more international standard. It is very many polish dishes that we are not used to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELISABETH H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for sharing your feedback about the breakfast. We appreciate your suggestions and will take them under consideration. We cant wait to see you back in our hotel in October, best regards, Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Richard H. Business - 09/06/2018
« Short business trip »

Another excellent stay. Fantastic staff and great service. Running map was appreciated. Good nights sleep in comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you very much for sharing your opinion about our hotel. We are very happy to hear such positive words. This kind of feedback from loyal guest is something priceless. I am also happy that you appreciated the running map which I prepared for you. Thank you and see you soon :) Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Anonymous Couples - 09/06/2018
« Great »

Very nice hotel , friendly and helpful staff,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Malgorzata, Thank you very much for sharing your opinion about our hotel. We are very happy that the stay met your expectations. I will share your words with all the staff, happy guest is for us the best motivation. In every room in our hotel there is a minibar which is not a fridge, so the temperature inside is not that low. But definitely we will check them if they work correctly - thank you for your feedback. I hope to see you back in Wrocław and in our hotel, I am sure this city still has a lot of secrets which you can discover. Wojciech Kawulka - Guest experience manager

AccorHotels certified review
C. Business - 07/06/2018
« Very nice »

Warm welcome and precious tips to walk downtown Very good and tasty dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAIN C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Positive feedback is always very motivating for us. We all love our beautiful city and we are very happy you enjoyed your time here. I hope we will see again soon, maybe during your next trip to Wrocław and stay in Mercure Wrocław Centrum? Best regards, Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Anonymous Business - 06/06/2018
« Experienced unexpected VIP treatment as Guest of the Day : ) »

Extremely satisfied. From the unexpected surprise at check-in of being Guest of the Day, to receiving complimentary drinks while waiting for delayed room (which ended up being a very short wait - maybe 5 minutes), to a comfortable clean room, to a very nice breakfast buffet each morning, to help in booking a tour, as well as arranging our departing taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIANE, Thank you very much for sharing your opinion about the stay. I am very happy that you enjoyed your stay en every part. We love to surprise our guests and to make their stays unforgettable. I hope to see you soon in Wrocław, I am sure the city still have a lot of secrets which you can discover :) Best regards, Wojciech Kawulka - Guest experience manager

AccorHotels certified review
Barbara Business - 04/06/2018
« Polish hospitality in reality »

Great surprise about being special guest. Good room service and food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., Thank you very much for sharing your opinion. We are very happy that your stay met your expectations. We love to surprise our guest in the best possible way so we are very happy you liked being guest of the day. I hope to see you back here again and again thank you for sharing your thoughts. Best regards, Wojciech Kawulka- Guest experience manager

AccorHotels certified review
Bruce W. Solo - 03/06/2018
« Great Stay! »

While all of the staff members at this hotel are good, I was especially impressed by Barbara at the front desk. She was extremely friendly, helpful, and enthusiastic - she went above and beyond to make sure I had a great stay. The hotel was very nice, and the location is great - just a short distance from Old Town, and next door to a large, modern shopping mall. The tram stop is right in front of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce Wampler, Thank you very much for sharing opinion about our staff and hotel. We are very happy that the stay and service met your expectations. I have to agree with you, Barbara is fantastic, she knows the city very well and always gives the best directions. Every day we are amazed with her attitude. I will forward your words to Barbara - she will be very happy to hear these words. Again, thank you very much for your feedback. I hope to see you back in Wrocław, I am sure this city still have a lot of secrets which you can discover. Best regards, Wojciech Kawulka - Guest Experience Manager

TripAdvisor review
Solo travel - 01/06/2018
« Great Stay! »

While all of the staff members at this hotel are good, I was especially impressed by Barbara at the front desk. She was extremely friendly, helpful, and enthusiastic - she went above and beyond to make sure I had a great stay. The hotel was very nice, and the location is great - just a short distance from Old Town, and next door to a large, modern shopping mall. The tram stop is right in front of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce W, Thank you very much for sharing your opinion. We are very happy that the service we provide met your expectations. The positive words about our staff are very motivating. I will share your opinion with Barbara, I have to agree with you - she is absolutely amazing every day! Thank you very much for choosing our hotel, we would love to see you here again, Wrocław is beautiful in every part of the year. Best regards, Wojciech - Guest relations manager

AccorHotels certified review
Anonymous Business - 31/05/2018
« Satisfactory experience but bad beds »

Central location, very convenient, staff are very friendly and breakfast was good. Room was neat and tidy but the beds were one of the most uncomfortable I have experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amshuman, Thank you very much for sharing your opinion about our hotel. We appreciate every opinion we hear. I am happy that our service met your expectations. Positive feedback always motivates us a lot to work even harder. Thank you for sharing your opinion about our beds, it is very important for us to know what could be improved and we will do everything we can to make your next stays even better. I hope to see you soon again in our hotel during your next trips, Sincerely, Wojciech Kawulka - Guest relations manager

AccorHotels certified review
Gerry M. Couples - 30/05/2018
« Great hotel with fabulous staff »

Stayed here for 3 nights and thoroughly enjoyed the experience. We were upgraded to a suite and it was fantastic with a great city view. Room was very spacious with a very comfy bed. We got a meal in our room on one evening and it was delicious. Best thing about this hotel is the staff who are very approachable and always happy to help and we were able to witness this on a number of occasions. Would not hesitate for a second to return here as a base to explore the beautiful city of Wroclaw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN M., Thank you very much for such positive feedback. We are very happy to see that all of our service met your expectations. Especially, I would like to thank you for sharing opinion about our staff, I will forward your words to them - positive words are motivating all of us to do our best all the time. We can`t wait to see you back again in our hotel. Hope to see you soon in Wrocław during your next trips. Sincerely, Wojciech Kawulka - Guest relations manager

AccorHotels certified review
Dariusz C. Couples - 29/05/2018
« Excellent! »

The hotel is in a very convenient location. The staff eas friendly and helpful. Nothing was too much trouble for the housekeeping ladies. Room was very clean and the bed comfortable. I lived the Super Hero themed room!!! Good quality toiletries and coffee/tee in the room. Breakfast was amazing (lots to choose from) and dinners ate the hotel were something to look forward to. I will definitely be stayng again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ciolek, Thank you very much for your opinion. We are very happy that you are satisfied with the service we provided to you. I will forward this message to the housekeeping staff - there is no bigger motivation for us than a positive words from the guests about our work. SuperHero room is one of our 3 themed rooms, maybe next time you can check Science or Winestone room? We would love to see you back here in Wrocław. Best regards, Wojciech - Guest relations manager

AccorHotels certified review
Doris Couples - 29/05/2018
« Clean, reasonable size hot room »

The hotel is close to old town, 10 minutes walk. The trams and bus stops next to hotel, very convenient. However our room was hot. I couldn't sleep well after a hot day sightseeing. Breakfast is ok except Saturday and Sunday, no plates no cutlery no refill neither hot nor cold food and fruits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., Thank you very much for sharing your opinions about the stay. It is very important for us to hear the feedback from our guests. I would like to apologize you for any inconvenience which you experienced during your stay, we are trying to provide to our guests the best possible experience. I hope to see you again during your next trips, Wojciech Kawulka - Guest relations manager

AccorHotels certified review
Anonymous Business - 24/05/2018
« great location - gentle and competent service - luxury rooms »

The hotel is conveniently situated in the beautiful city center. The entrance hall with its artistic interieur and the stylish bar welcomes you warmly as does the competent and gentle stuff. The room was great, equipped with fast WLAN, outlets for charging computer and phone, comfortable beds, and a large wardrobe. Good breakfast - for all tastes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is a pleasure for us to listen such a positive feedback. Especially, we are very happy that you liked our service - it always motivates us more and more. I hope we will see each other again in Wrocław, you can then again enjoy drinking coffee in our hotel :) Best regards Wojciech Kawulka - Guest Relations Manager

AccorHotels certified review
Damian Couples - 23/05/2018
« Very nice »

Very nice hotel. Very good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAMIAN B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wojciech Kawulka - Guest Relations Manager

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