Hotel Mercure Wroclaw Centrum 4 stars

TripAdvisor rating 4.5/5 1,166 reviews
Hotel Mercure Wroclaw Centrum
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Jogging track (Nearby)
Business services
  • 15 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159
wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Contact email

Check-in from 14h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :   E pl. Dominikanski

  • Main Railway Station :   122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :   2,4,10, pl. Dominikanski

  • Main Railway Station :   2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Our accommodations

Standard Room with a city view, Superior Room with a city view.

Classic Room, newly renovated, double bed, sofa, city or cathedral view

  • Max. number of persons: 2
  • Area: From 16

Classic Room, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room, two separate beds, city or cathedral view

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room - Newly renovated, 1 double bed, sofa, city/cathedral view

  • Max. number of persons: 3
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room - Newly renovated, 1 double bed, sofa, city view

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Apartment, balcony, city view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 62
  • Wireless internet in your room
  • Satellite/cable colour TV

Apartment, city/cathedral view, room with sofa, bedroom with double bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

WINESTONE

Type of cuisine: International

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

WINESTONE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,527 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,166 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice city hotel

Customer review rating 4.5/5

Borut Couples - 12/08/2019 AccorHotels review

Hotel has very good position for visiting the strong city centre by walk (5 to 10 minutes). The rooms are excellent, very well equipped, the same is the breakfast. During the day hotel's kitchen is offering favourable meals. Parking is in the shopping centre garage with direct entrance into the hotel. Very good price / performance ratio. Really for recommendation.

Dear Borut Thank you for sharing your feedback. We are very happy to hear that you appreciated your stay and it met your expectations. We hope to see you again in our place - Wroclaw is a magical place! Best regards, Wojciech Kawulka - Guest Experience Manager

Pleasant stay!

TripAdvisor rating 4.5/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.

Dear Zygmunt, WOW! Thank you very much for such positive feedback. It is always a pleasure for us to see you in Wrocław and enjoy it together with you. We are proud that every time we give you the best experience. See you next time ! Best regards, Wojciech Kawulka - Guest Experience Manager

Visit Wroclaw

Customer review rating 4.5/5

Marleen Couples - 10/08/2019 AccorHotels review

Good location of hotel walking distance from key highlights of Wroclaw. Room was clean, modern, air conditioned. Easy to park car in parking garage. Good breakfast buffet.

Dear Marleen, Thank you for sharing your feedback. We are very happy to hear that you appreciated your stay and it met your expectations. We hope to see you again in our place - Wroclaw is a magical place! Best regards, Wojciech Kawulka - Guest Experience Manager

2nd stay and not disappointed

Customer review rating 4.5/5

Sandra C. Families - 08/08/2019 AccorHotels review

Stayed here with friends in November 2018 and vowed to bring my family back this summer. Great location, helpful and knowledgeable staff and clean, tidy rooms. Family loved the treat, thanks Mercure Wroclaw for another great experience.

Dear Sandra, Thank you very much for sharing your feedback. We are happy to hear that you and your family appreciated your stay and our effort. We always do our best to create the best possible experience for our guests. See you during your next trips! Best regards, Wojciech Kawulka - Guest Experience Manager

Good hotel in good location but poor aircon in room

Customer review rating 4.5/5

Jon Couples - 06/08/2019 AccorHotels review

Simple to book and check-in on-line. Pleasant greeting on arrival. Tourist books/maps available in reception. PC available to access internet if required in reception. Room on 6th (top) floor was warm despite having the air-con on as low as it would go - just not up to the task. Corridor to room was like an oven - too hot, no ventilation.

Dear Jon, Thank you very much for sharing your feedback. We are sorry to ear that not everything met your expectations. We always do our best to create memorable and valuable experience for our guests. Thank you for sharing your comments. We hope to see you again to surprise you positively. Best regards, Wojciech Kawulka - Guest Experience Manager

Air conditioning with problem

Customer review rating 4.5/5

Alexandre Business - 05/08/2019 AccorHotels review

The hotel was good, location, silence, but I had a problem with the air conditioner in my room and asked two times on the reception for to solve and nothing, passed 5 days sleeping without clothes for can sleep

Dear Alexandre, Thank you very much for sharing your feedback. We always try to give our guest the best possible experience and memories from their stays in our city of dwarfs. We are happy to hear that you appreciated our location in the city center which gives our guest an opportunity to fully explore the city. Thank you for sharing your feedback regarding the AC system in our hotel. Thanks to such kind of feedback we have an opportunity to react. We are very sorry that it caused you not fully enjoy your stay. We hope we will have another occasion to surprise you positively during your future trips to Wrocław. Best regards, Wojciech Kawulka - Guest Experience Manager
Customer review rating 4.5/5

Cathrine Couples - 05/08/2019 AccorHotels review

+ Good room size. Bathroom was very good, and the extra toilet was a plus. Loved the balcony. - The air conditioning wasn't working good enough when it was hot outside. The corridor in the 6th floor was too hot. The minibar temperature wasn't cold enough.

Dear Cathrine, Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay and our effort. We always do our best to create the best possible experience for our guests. Thank you for sharing your opinion about the minibar and AC system - we will make our best to avoid such situations in the future. See you during your next trips! Best regards, Wojciech Kawulka - Guest Experience Manager

bad experience of staying in hotel

Customer review rating 4.5/5

Olena Business - 04/08/2019 AccorHotels review

I didn't like staying in Mercure Wroclaw Centrum Hotel as I was given a room for disabled people (I was not informed about it in advance whether I am Okay with it or not) and it was not comfortable to take a shower (no bath cabin - water was everywhere) and it was not comfortable to clean my teeth, wash my face and dry my hair as the mirror in the bathroom was attached too low which is good for disabled people only. I woke up early due to poor sound insulation as window of the room is overlooking the roadway.

Dear Olena, Thank you for sharing your feedback. I am very sorry to hear about the situation which you experienced and need to apologize that our front desk staff did not inform you about the type of the room before. That`s a thing which we should have done. We hope you will give us a second chance and during your next trips will choose our hotel again, Best regards, Wojciech Kawulka - Guest Experience Manager

Weekend away

TripAdvisor rating 4.5/5

Dawnie444_11 Couples - 04/08/2019 TripAdvisor review

Lovely hotel, situated exactly where we wanted it to be. The man on reception wasn’t great, he left us to wander of to find the lifts with no directions given, we should have asked, but he should have told us! Bar that can’t complain at all. We didn’t eat in the hotel but the bar did look nice.

Dear Dawnie444_11, Thank you very much for sharing your feedback. We are very happy to hear that you appreciated time which you spent together with us in Wroclaw! We always do our best to give guest the best possible memories. Thanks for sharing your feedback also on behaviour of our employee, we will put more effort into training to avoid such situations in the future. We hope to see you soon! Best regards, Wojciech Kawulka - Guest Experience Manager

Good hotel in city senter

TripAdvisor rating 4.5/5

Konrad B Business - 03/08/2019 TripAdvisor review

The hotel Mercure Wroclaw Centrum is located near one of main streets but in the close proximity of the Old Town and the Cathedral Island. Rooms are well equipped and comfortable. Breakfast tasty and in nice variety.

Nice service

Customer review rating 4.5/5

Stefan Business - 02/08/2019 AccorHotels review

A panel from the sealing felt done, which was a negative surprise! But I was positively surprised about the professionalism of dealing with the situation! I got a new room with a nice present which I would not have expected! Great job

Dear Stefan, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We hope to see you soon during your next trips! I am happy to hear that you appreciated my solution to the situation which happen :) Best regards, Wojciech Kawulka - Guest Experience Manager

Business Trip - exceptional hotel room

Customer review rating 4.5/5

Anna Business - 31/07/2019 AccorHotels review

as always very good, but this time exceptionally good in the "Explorer" Privilege Room

Dear Anna, Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay and our effort. We always do our best to create the best possible experience for our guests. See you during your next trips! Best regards, Wojciech Kawulka - Guest Experience Manager

Wonderful hotel

Customer review rating 4.5/5

Jerry Friends - 31/07/2019 AccorHotels review

We had 7 rooms and they treated our group wonderfully!

Dear Jerry, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We hope to see you soon during your next trips! Best regards, Wojciech Kawulka - Guest Experience Manager

Outstanding hotel

Customer review rating 4.5/5

Kevin Solo - 31/07/2019 AccorHotels review

Absolutely wonderful. Loved every minute of it. The room was incredible, comfortable, very clean, great aircon. Breakfast outstanding. Lunch and dinner at restaurant was also excellent. Thank you so much!

Dear Kevin, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We hope to see you soon during your next trips! Best regards, Wojciech Kawulka - Guest Experience Manager

Superb hotel but expensive parking

Customer review rating 4.5/5

Szczepan Couples - 30/07/2019 AccorHotels review

Our room was upgraded to 'privileged' level which was a nice gesture from hotel side. We were informed that our room had been renovated earlier this year, and indeed it appeared quite new. We stayed in not very hot day hence ventilation/air condition worked well hence inability to open the windows wasn't problematic. Breakfast was copious and diverse. The only downside was a parking price (60PLN/night).

Dear Szczepan, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We hope to see you soon during your next trips! Thank for sharing your feedback about things which need improvement, Best regards, Wojciech Kawulka - Guest Experience Manager

Energizing

Customer review rating 4.5/5

Michael Families - 29/07/2019 AccorHotels review

Very nice welcome and great service overall! Happy to return

Dear Michael, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We hope to see you soon during your next trips! Best regards, Wojciech Kawulka - Guest Experience Manager

Nice business stay

TripAdvisor rating 4.5/5

Seaside42224821831 Business - 29/07/2019 TripAdvisor review

It is a nice and clean hotel, well designed and modern, the staff was very friendly, the hotel is well located close to the old town of wroclaw. for me personally there is only a fitness room missing.

Very nice hotel close to city center

Customer review rating 4.5/5

Simon C. Families - 27/07/2019 AccorHotels review

The Hotel is very close to city center and also all major attractions are within walking distance. The breakfast was good with a lot of variety. Staff were very helpful. Welcome drink was a plus :) We took the privilege room (apartment) and the room was well equipped with a very nice view. Pity that the sofa bed was so hard, even though we asked for a topper (and kindly supplied by the staff). For a privilege room I expected to have a better comfortable bed since the main function of the hotel room is to have a bed were to rest during your holiday.

Dear Simon, Thank you very much for sharing your feedback. We are happy to hear that you appreciated your stay and enjoyed staying with us in Wroclaw. We always do our best to give guest the best possible experience. We hope to see you again soon - for sure our city still has many secrets which you can discover. Best regards, Wojciech Kawulka - Guest Experience Manager

Renovated comfortable room

TripAdvisor rating 4.5/5

sp_tripfan Family - 26/07/2019 TripAdvisor review

We had a very good experience, mainly because we received upgrade to 'privileged' room which was renovated in 2019. Room and bathroom were comfortable, A/C worked well hence inability to open fixed windows to allow some air wasn't a problem. Breakfast offer copious and diverse. The only drawback is expensive parking (60PLN) in shopping mall garage.(same building).

Lovely Hotel, Friendly Staff, Excellent Breakfast

Customer review rating 4.5/5

Patricia H. Friends - 25/07/2019 AccorHotels review

All staff friendly and helpful; room lovely with fabulous view of old church; breakfast amazing; location fabulous - next door to great shopping centre and 5 minutes walk from old town. Manageress extremely helpful.

Dear Patricia, Thank you very much for sharing your feedback. We are happy to hear that you appreciated time which you spent together with us in Wroclaw. We always do our best to create and give the best possible experience for our guests. Thank you for sharing your ideas and comment about development. We hope to see you again during your next trips to our city, Best regards, Wojciech Kawulka - Guest Experience Manager
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