Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,693 reviews

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UL. Tadeusza Kosciuszki 5, 30-105 KRAKOW, Poland

Description

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

Our accommodation(s)

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Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Telephone
Fax +48 12 299 29 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,693 reviews

TripAdvisor Rating  4.5/5  2,461 reviews

Certificate of excellence 2024

Good location, excellent facilities

Customer review rating 4.5/5

Sal Friends - Confirmed reviews ALL

Nice hotel with all the comforts.

Dear Mr. Salvatore! Thank You for leaving such positive feedback about Your last stay! I'm glad the hotel met Your expectation and You spend wonderful time here. Thank You for appreciating our services and staff, it's really motivating! I appreciate Your remark about bathrobes signage, I will pass it to our Manager. We are looking forward to host You again during another travel to Kraków city! Best regards -Ania, Guests Experience Specialist

Clean, well located, good breakfirst

Customer review rating 4.5/5

Rainer Business - Confirmed reviews ALL

good comfort, clean, perfect gym

Dear Mr. Rainer! Thank You for leaving such positive feedback about Your last stay! I'm glad the hotel met Your expectation and You spend wonderful time here. Thank You for appreciating our services, fitness area and cleanliness, it's really motivating! We are looking forward to host You again during another travel to Kraków city! Best regards -Ania, Guests Experience Specialist

Great Location

Customer review rating 1.5/5

Peter Couples - Confirmed reviews ALL

The hotel location was ideal. Unfortunately civil works caused a lot of noise from 6am all round the hotel. One thing that did strike my wife and I was total lack of interaction by staff. No smile or acknowledgment, by what would seem to be senior members of staff when passing by or in the restaurant. It seemed as if they ignored our presence, even though we’re paying guests. There were however two members of the staff in the restaurant who interacted and were genuinely interested in our stay and how we found Krakow. (Kasper & Orlina), very polite and 100% first class service. Issues around our last day. We eventually got a late check out, which we were grateful for. However room service was a different matter. Our room was only cleaned once during our stay. I asked the room service staff on the morning of our last day for a couple of extra towels but was denied, being told we were checking out so couldn’t get any. ( I presume they thought we were going to steal them, I’m 65 and my wife is 60!!) The room service lady who spoke English had a stand up argument with my wife outside the room. Never in all our travels worldwide have ever encountered outright refusal to any requests. We have always classed Novotel as first class hotel group but based on our stay in krakow this has reduced our likelihood of choosing Novotel again. I will also be writing to your head office with regards this review.

Thank you for taking the time to share your feedback following your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced and appreciate your candid comments, as they help us to identify areas for improvement. We are delighted to hear that you found our hotel's location to be ideal, although we regret that the ongoing civil works disrupted your stay. Please rest assured that we are working closely with the local authorities to minimize any disturbances caused by external factors. Your comments regarding the lack of interaction from some members of our staff are deeply concerning to us. We have taken immediate action to address this issue with our team, including additional training and coaching on the importance of guest engagement and hospitality. We are pleased to hear that Kasper and Polina provided you with exceptional service, and we will ensure that they are recognized for their efforts. Regarding your experience with room service, we apologize for any inconvenience or misunderstanding that may have occurred. We have investigated the matter further and have addressed it with our housekeeping team to ensure that all guest requests are handled promptly and with the utmost professionalism. If case of any misunderstandings or needs hotel front office staff is on your disposal at any time. We understand your disappointment, and we sincerely hope that this isolated incident does not tarnish your overall impression of Novotel. We value your loyalty and would welcome the opportunity to restore your faith in our brand. Please feel free to reach out to me directly if there is anything further we can do to address your concerns or enhance your future stays with us. Thank you once again for bringing these matters to our attention. We look forward to the opportunity to welcome you back and provide you with the exceptional service that you deserve. Patrycja Szreder Sales Dept. Manager

Rooms didn’t get cleaned

Customer review rating 3.0/5

Ross Families - Confirmed reviews ALL

Your hotel is normally wonderful - this was our third hotel staying with you. This time though the room cleaning was really poor. The cleaner didn’t turn up for three days - we were out first thing each day and had the door sign on asking for our room to be cleaned. One day they came at 6:30pm after our day out which was inconvenient. Another day the cleaner asked us if we really needed our room cleaned. We’ve never had such an experience.

Enjoyable family break in Krakow

TripAdvisor rating 4.0/5

shilpens Families - TripAdvisor review

This hotel has an ideal riverside location which is 15 mins walk from the centre of Krakow. The service is excellent and my family and I were very well looked after by Maciej, Dominika, Roman and Gabriella of the reception team in particular. I travelled with my bicycle and was allowed to store my bike in our room at my request. The gym is good and the swimming pool is great. We stayed for two weeks and this was marred by very noisy roadworks directly outside the hotel, but hopefully this will be completed soon. All in all a very good stay and we really appreciated the hotel’s hospitality.

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Other web-users rate our hotel

  • 1,075 reviews 9.3/10 Location
  • 1,045 reviews 7.6/10 Room
  • 1,250 reviews 9.2/10 Service
  • 19 reviews 8.3/10 WiFi
  • 908 reviews 9.4/10 Breakfast
  • 368 reviews 7.8/10 Cleanliness
  • 353 reviews 7.5/10 Amenities
  • 332 reviews 7.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.