Hotel - Novotel Krakow Centrum
Novotel Hotel Novotel Hotel

Novotel Krakow Centrum Hotel

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4.5/5 1,902 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Parking garage PLN 50 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8 AM
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

  • 198 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,809 reviews

Our guest reviews for Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,902 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kara M. Friends - 19/04/2018
« Amazing »

Lovely hotel would definitely recommend.

AccorHotels certified review
Emese F. Business - 17/04/2018
« Was very good »

Nice hotel, close to the city center so was perfect,also the staff is very professional The gym and the pool were awesome

AccorHotels certified review
Kevin Couples - 10/04/2018
« Really good »

We really enjoyed our stay at your hotel, great location to the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Kevin, Thank you for taking the time to share your feedback. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We look forward to welcoming you again at Novotel. Kind Regards, Stolarczyk Lena Front Office Department

AccorHotels certified review
Tanya Solo - 10/04/2018
« deceivers. The money was not returned and does not respond to e-mails »

I ordered an exclusive room with a bath. this does not exist. moved to a standard room for 5 nights. then again relocated for 2 nights in a very noisy room without a bath. promised to return the difference in payment, but they did not return and they did not answer to e- mails.

AccorHotels certified review
Vadym Business - 10/04/2018
« Very good and quiet staying. »

Very good and quiet staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Vadym, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Katrina C. Couples - 10/04/2018
« Great location needs an update. »

rooms and general decor dated. dirty walls on corridors upstairs. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Katrina, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We are aware that the room needs refreshing and we take your criticism seriously. We regret that we could not know the inconvenience during our stay. We feel extremely sorry that we did not fully meet your expectations, so please accept our sincerest apologies. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Phil Couples - 09/04/2018
« Excellent location with good facilities »

We had a executive room with good views of the Vistula River and Krakow Castle - the main square and castle are a 10 minute walk from the hotel. The trams make it easy to move around and it may be worth buying a 24 hour or 48 hour ticket (15 Zl/day) for unlimited travel within the city. The hotel facilities - gym, sauna and pool are well equipped .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Philip, Thank you for taking the time to share your feedback. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Sofia F. Families - 09/04/2018
« Good location and ammenities »

Nice hotel in good location near the river and across from Castle

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Sofia, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Anonymous Couples - 09/04/2018
« Excellent, would stay here again. »

Hotel was very welcoming and had a very relaxed atmosphere! Staff were all friendly and accommodating. Easy walking distance to the centre of Krakow. Would definatelty recommend this hotel to others visiting Krakow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Bruce, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Catherine Families - 09/04/2018
« Friendly, helpful and attentative staff in comfortable surroundings »

Friendly reception staff right from the start, offering maps and guides for Krakow and directing us to the main square. Asked for a packed lunch for one day which was no problem at all for the hotel to accommodate. Access to a computer to print off flight tickets home was really useful. Bar facilities and service good. We had 2 executive rooms which were spacious, comfortable with mini bar, safe, ironing and hair drying facilities plus dressing gowns! We were also able to store our luggage after checking out. Breakfast had lots of choice of continental food, hot food wasn’t to our taste but that’s just subjective opinion. We ate in the main square each night so cannot comment on other hotel food. Nothing was a problem for this hotel, you asked the question and every time got a positive response. I would highly recommend staying there and it is located a 10 to 15 minute walk from the main square dependent on how quickly you walk!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Catherine, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Anonymous Families - 09/04/2018

Excellent. We loved the facilities such as the bicycles and the way in which kids are welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir David, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Gary J. Couples - 09/04/2018
« Lovely Hotel with very friendly staff in an excelent location for a short city break »

Excellent Room, nice friendly staff throughout our 3 day stay. Breakfast was well presented and fresh with large selection of foods available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Gary, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Anonymous Business - 07/04/2018

The service was excellent especially the breakfast employees. Thank you so much for taking care of us!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Chris, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. I will tell manager of restauant about your good opinion about ours employees.Thank you once again. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Renato F. A. Families - 06/04/2018
« Great Location, great hotel, great service! »

We were in family vacation and I chose Novotel Krakow Centrum. Near from main turistic attractions, easy to reach from highway and to leave town. Crew service was gentle and efficient. Kids area was very well equiped. Restaurant and breakfast were delicious. Room was confortable, clean and well equiped with a Nexpresso coffee and tea machine. Great experience. I really recomend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Renato Feliz, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to stay again in our hotel, we encourage you to rent scooters that are available 24 hours a day in the lobby of our hotel. It is an ideal means of transport for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Pcassidy Couples - 06/04/2018
« Fantastic hotel with lovely staff »

A quick and easy check in, very spacious room with a stylish and modern bathroom. A good sized swimming pool and a decent little gym with all of the equipment you could need for a good workout. Very polite and helpful staff and the hotel is perfectly located; the Wawel Castle in view and a 2 minute walk away with the town centre about a 10 minute walk away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Phillipa, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Federica Business - 04/04/2018
« Very good stay! »

I arrived late the first night of a 4 nights stay and I was assigned a room I didn't like, and the day after the staff very kindly changed me the room, my stay was great and the staff has been nice, kind and professional. I will come back for my next business trip to Krakow!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Federica, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Thiru Business - 04/04/2018
« Very good service. Nice stay. »

Enjoyed the stay. The staffs are very nice and helpful. Near to City center and walking distance to all main points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Thirumaran, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to stay again in our hotel, we encourage you to rent scooters that are available 24 hours a day in the lobby of our hotel. It is an ideal means of transport for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Bev B. Couples - 30/03/2018
« Amazing »

We thoroughly enjoyed our stay, we found the hotel & Staff surprisingly good. We found that the staff were really helpful, going that extra mile, that you don't always find. The staff were welcoming, friendly and enjoyed a bit of banter. The hotel was in a very good order as far as the décor was concerned. We stayed for several meals in the hotel, and found it to be of a high standard.

AccorHotels certified review
Karina D. Couples - 29/03/2018
« Good room, bad breakfast »

The room was fine, but the breakfast was not good.

AccorHotels certified review
Anne Business - 29/03/2018
« Very comfortable stay »

It was a good experience - all of the staff were helpful. The room is a good size and well appointed. The breakfast buffet was very good. I also ordered room service and ate dinner in the restaurant and both were good. I had laundry done and it came back a little late, but I did get it and it was convenient.

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