Hotel - Novotel Krakow Centrum
Novotel Hotel Novotel Hotel

Novotel Krakow Centrum Hotel

4.5/5 2,086 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 265.00 PLN Non member rate
From 238.50 PLN Member's rate Members’ Rate, join while you book
10.00P
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Parking garage PLN 50 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

  • 198 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,376 reviews

Our guest reviews for Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,086 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Patrick N. Couples - 15/01/2019 AccorHotels certified review
« Loved it »

Lovely hotel

Marek Families - 14/01/2019 AccorHotels certified review
« nice »

Nice city, good location, nice old buildings and churches to see, big river, comfort hotel, quiet

Kenneth B. Families - 14/01/2019 AccorHotels certified review
« great staff,fantastic hotel and facilities »

staff at reception were great.fantastic breakfeast.staff were very knowledgeable about the city. we will stay here again.

David H. Couples - 12/01/2019 AccorHotels certified review
« Amazing is all that needs to be said. »

A central hotel with amazingly comfy beds and executive rooms overlooking the River and Castle. Close to both kazimierz and stare miasto. A very nice, welcoming and English speaking staff who made us feel welcome from the first word. Only thing holding that 10/10 Rating out of reach was the work that was going on but we were told about it and it wasn't excessively loud.

David T. Families - 10/01/2019 AccorHotels certified review
« noise of renovations ruined my stay »

I booked this hotel after such a positive experience with the same brand in postnan poland last summer,i booked two rooms for my daughters and my wife and i,the rooms where clean and satisfactory,but during the three days of the stay the noise from the workmen carrying out renovations (started at 7am each morning and went onto approximately 6pm)each day was defening ,I cannot understand why this was not posted on the company web site and also i was not informed on check in,i brought my concern to the staff of the hotel and in fairness to the manager (Artur) my issue was resolved

Takuma Couples - 05/01/2019 AccorHotels certified review
« Very professional as expected »

Nice view from the room. Great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Takuma, Thank you for taking the time to share your feedback. If you decide to stay in our hotel again, we encourage you to try our new seasonal menu at NOVO Square Lounge Bar. The chef has adapt the menu to the most demanding palate, including ribs baked in plum sauce, beef tenderloin tatar and fried halibut with sweet potato puree. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Noel M. Families - 30/12/2018 AccorHotels certified review
« Very nice experience »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Noel, Thank you for taking the time to share your feedback. If you decide to stay again in our hotel, we encourage you to rent scooters that are available 24 hours a day in the lobby of our hotel. It is an ideal means of transport for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Sjn Friends - 29/12/2018 AccorHotels certified review
« Ok for a short break »

Hotel location good 10/15min wall from the square. Supermarket behind. Terrible breakfast. Cold. Limited. Very slow toaster. Room was lovely. Bathroom could be better - definitely a new shower head needed. Towels and robes old and need replacing Spa was nice and very clean 30mins from airport Staff were pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Stephanie, Thank you for taking the time to share your feedback. Please let us express our sincerest apologies for all inconveniences that occurred during your stay. We appreciate that you are sharing your concerns and we hope that you will give us the opportunity to serve you even better during your next stay. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Darren Couples - 28/12/2018 AccorHotels certified review
« Very pleasant stay »

Really nice clean hotel nice rooms & good food staff were all brilliant to us to. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Darren, Thank you for taking the time to share your feedback. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face.We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Roger C. Couples - 27/12/2018 AccorHotels certified review
« Very comfortable & clean hotel »

I considered the hotel excellent value and it’s modern facilities would match anything in Europe. It’s conveniently located to access anything Kracow has to offer the visitor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Roger, Thank you for taking the time to share your feedback. If you decide to stay in our hotel again, we encourage you to try our new seasonal menu at NOVO Square Lounge Bar. The chef has adapt the menu to the most demanding palate, including ribs baked in plum sauce, beef tenderloin tatar and fried halibut with sweet potato puree. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Anonymous Business - 27/12/2018 AccorHotels certified review
« Good hotel »

This is good hotel, staff is taking care about you and the hotel is well located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Deleaune, Thank you for taking the time to share your feedback. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Kylie Friends - 27/12/2018 AccorHotels certified review
« Room was cold »

The room was terribly cold...there had been a previous complaint made that I’m unsure how long it had been sitting there with the same comment to Alecia!!! Needs to be fixed in a timely manner! Other than that our stay was enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Kylie, Thank you for taking the time to share your feedback. We are aware that the room needs refreshing and we take your criticism seriously. We feel extremely sorry that we did not fully meet your expectations, so please accept our sincerest apologies.We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Mauricio V. Business - 26/12/2018 AccorHotels certified review
« Great Service »

It was really nice staying at the Novotel, I received a friendly and warm service. the only detail is that the carpets in the room were very dirty, and that is not nice. Also I dislike the fact that there is no door in the shower, which makes shower time cold and uncomfortable, plus the floor in the bathroom becomes a mess. Other than that I loved it. I'd definitely go back

Anonymous Business - 26/12/2018 AccorHotels certified review
« Mr »

Very friendly staff

Sophie Couples - 23/12/2018 AccorHotels certified review
« Excellent sray »

we had a great stay at Krakow Centrum. we would definitely stay again. Great price and great location. Lovely breakfast. Drinks at the bat were really over priced though. Thank you

Alvin L. Friends - 19/12/2018 AccorHotels certified review
« Expectations not met »

My stay with yourselves was not as I expected. I expected newly renovated room as I saw on your website photos, but instead I was put into an old room with. My room number was 621, for some reason, I felt like I was put in an old room without even considering my membership tier. When I checked in, I was initially given the room 629, then was moved t 621 as they said that the room was not yet ready. When I got to my room, immediately I felt like I was staying in a room that is not event worth the money that I paid for. To be honest, I could have just booked an airbnb and it might have been a better experience. The bathroom, my gosh, I found some black sediments on the shower area, I don't know what they were but it immediately gave me the impression that the bathroom was not cleaned well. The breakfast was not too good as well, you had very limited options and some of your staff were slacking off and can be seen laughing on the side and gossiping. I have been a loyal member of Accor for a few years now and the reason is because I enjoy the experience that I get with every brand. My first choice being Sofitel, then Novotel, and just few weeks ago I experienced Mercure in Krakow. I was able to try Novotel in New York, Manila, Seoul, and in Hong Kong, but so far this one in Krakow made me think twice in choosing Novotel again in the future. Maybe Mercure is a better brand then. Let's say that the hotel itself is old and dissatisfying, but usually the people who work here should help uplift the ambiance and experience of the guests. The only people who gave us a good smile was the guy who assisted me during checking out, the lady who assisted me in checking in, and that one server during breakfast who kept on running from one table to another clearing them while the others were gossiping on the side. I can definitely say that I will not be staying in this same hotel, ever again.

Felicia D. Families - 18/12/2018 AccorHotels certified review
« Fabulous »

Our stay was wonderful, from the lovely room we were given, to the pool, to the complementary pierogi and hot lemon tea available when we returned from being outside in the snow. Staff were polite and helpful too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Felicia, Thank you for taking the time to share your feedback. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. If you decide to stay in our hotel again, we encourage you to try our new seasonal menu at NOVO Square Lounge Bar. The chef has adapt the menu to the most demanding palate, including ribs baked in plum sauce, beef tenderloin tatar and fried halibut with sweet potato puree. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Ladislav Couples - 17/12/2018 AccorHotels certified review
« Perfect stay »

Very nice and friendly staff, excellent food, nice accomodation. I can only recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Ladislav, Thank you for taking the time to share your feedback. If you decide to stay again in our hotel, we encourage you to rent scooters that are available 24 hours a day in the lobby of our hotel. It is an ideal means of transport for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Anonymous Couples - 17/12/2018 AccorHotels certified review
« Ok hotel »

Ok but bed in our room was terrible . Too light base which meant that every time one of us moved the whole bed was shifting. Bed in standard room was my h better as the base and headboard were attached to the wall. Air con wasn't so good. Struggled to keep the room cool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Magda, Thank you for taking the time to share your feedback. Please let us express our sincerest apologies for all inconveniences that occurred during your stay. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

Neil A. Couples - 16/12/2018 AccorHotels certified review
« Family away from home »

An amazing stay at Novatel krakow Centrum, as always. Everyone makes you feel welcome. From reception staff to the Novo2 team, it feels like a home from home. It is the 8th occasion my wife and I have stayed there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Neil, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to stay again in our hotel, we encourage you to rent scooters that are available 24 hours a day in the lobby of our hotel. It is an ideal means of transport for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

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