Novotel Krakow Centrum Hotel 4 stars

TripAdvisor rating 4.5/5 2,251 reviews
Novotel Krakow Centrum
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105
krakow
poland

Tel: +48122992900

Fax: (+48)12/2992999

Contact email

Check-in from 14h00

Check out up to 12h00

  • KRAKOW GLOWNY RAILWAY STATION :   2 JUBILAT

  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS :50.054624, 19.925911

Our accommodations

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Standard room with 1 queen-size bed and free Internet access

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard Room with two beds and complimentary Internet access

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with queen-size bed and free high-speed WIFI

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite with terrace overlooking Wawel Castle

  • Max. number of persons: 6
  • Area: From 80
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Suite

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

MyRoom by Agnieszka: Family room / Executive Suite with 1 queen size bed

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 146

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,318 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,251 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very Good !

Customer review rating 4.5/5

Richard Business - 16/10/2019 AccorHotels review

absolute fine, although heating on the room could not set down....very hot, noisy from road in front of the hotel ! breakfast excellent room very clean personnel helpful

Great hotel in a great location

Customer review rating 4.5/5

Anthony C. Couples - 14/10/2019 AccorHotels review

Extremely enjoyable experience great barman and great and friendly staff. Lovely modern hotel

Customer review rating 4.5/5

Moshe K. Couples - 13/10/2019 AccorHotels review

The hotel is nice and comfortable,good location.the check in was problematic: I was asked to add extra 40$ on the price I reserved because of change rate.part of the extra charge was given back after I complained.

Good as usual

Customer review rating 4.5/5

Anonymous Business - 13/10/2019 AccorHotels review

Everything is good, nothing to complain.

Dear Shinta, Thank you so much for your review regarding your recent stay at Novotel Krakow Centrum. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully we can earn a 100% next time - we will work our hardest to deserve it! Thank you again for sharing your experience, and we hope to welcome you back again in near future. Have a great week ahead! Agnieszka Fedior Reservations Department

Excellent hotel

TripAdvisor rating 4.5/5

Timothy S Solo travel - 12/10/2019 TripAdvisor review

I have stayed in many of the 4 star hotels in Krakow and I believe the Novotel Krakow Centrum is the best. It is doubtful if you could beat it for friendliness of staff, bedroom comfort, breakfast and location.

convenient

Customer review rating 4.5/5

Jong K. K. Friends - 11/10/2019 AccorHotels review

very comportable and convenient for a access to city

Warm, efficient welcome. Excellent breakfast buffet, staff well trained and friendly

Customer review rating 4.5/5

Nick S. Couples - 11/10/2019 AccorHotels review

Very pleasant stay in an extremely well managed hotel with friendly staff.

Dear Mr. s., Thank you for taking the time to write this amazing review; it means a lot to us here at Novotel Krakow Centrum. It was our great pleasure to welcome such a loyal customer and we are glad to hear that you enjoyed your stay with us. We do endeavor to make our guests feel welcome and I am delighted that you highlighted this on your review. I am going to share this lovely feedback with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great week ahead! Agnieszka Fedior Reservations Department

Great hotel

Customer review rating 4.5/5

Charles W. Couples - 09/10/2019 AccorHotels review

Good location, good breakfast, helpful staff. We mentioned it was our anniversary and got a pleasant surprise gift from the hotel! Nice touch. We had an executive room which was spacious and comfortable with great views.

Fantastic base for a fantastic city

Customer review rating 4.5/5

George Couples - 09/10/2019 AccorHotels review

Great hotel in a good location. Close to the river with views of the castle. Short walk to the square & the bus park for tours. Hotel organised taxi transfers to & from the airport, excellent.

Enjoyable

Customer review rating 4.5/5

Stephen A. L. P. Friends - 08/10/2019 AccorHotels review

Novotel Krakow is a delight, when so many other big hotels “just don’t get it”. We are on a twenty four day trip across three countries and I must say the competition doesn’t stack up compared to Novotel Krakow. I will definitely tell anyone who travels to use your hotel. Thanks for making our stay enjoyable. Steve and Lorraine P.

Mr J B..

Customer review rating 4.5/5

John B. Couples - 08/10/2019 AccorHotels review

Helpful staff. Clean accommodation. Good access to the city and river walks. Good breakfasts. Like most hotels, the heating/cooling systems seem less than good.

Very pleasant, comfortable room, great breakfasts, responsive staff

Customer review rating 4.5/5

Anonymous Business - 05/10/2019 AccorHotels review

As above No criticisms at all.

Dear Susan, Thank you for taking the time to write this amazing review, it means a lot to us here at Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. It is wonderful to read your kind words on our team and your commendation about the room and the varied breakfast offerings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great week ahead! Agnieszka Fedior Reservations Department

my room not cleaned event at 4pm in the afternoon

Customer review rating 4.5/5

Frantisek S. Business - 04/10/2019 AccorHotels review

My room was not cleaned although I was whole day out of the hotel. I contacted reception. I was advised that they can clean the room now. I asked to clean it after I will go out again at 5pm. They asked to report to the reception when I leave so they can clean the room. 10 min later a cleaning lady entered the room without knocking! I asked her to come at 5pm, because I have to finish my call and prepare for evening event. She left but she was back in 5-10 min. I aksed her once again to come after 5pm, I am not sure of she understood me, but I somehow understood form her that she will not be there at 5pm...Then I had to dress up and to finish my conference call for another 10 min in the hallway in front of my room, so was able to clean the room.

moyen

Customer review rating 4.5/5

B. Business - 02/10/2019 AccorHotels review

Dear Sir, Follow our phone of today, I will inform you on several points of discontent : - Paiement was done in PLN instead EUR agreed with your steward. - Specific payment was done for each room. 2 payment for twoo rooms instead only one for booth rooms. - Cancellation of a room on my accor account after the payment of the bill --> only 1 room instead of 2 rooms are implemented for the reward points on my account. We see for the quick check out, the customer request wasn't taken in account. Results 3% over cost on my bank account of the total amount for the paiement in PLN. Thanks to correct my rewards account linked with the bill.

A very efficient and welcoming hotel

Customer review rating 4.5/5

Alex Business - 02/10/2019 AccorHotels review

I stayed for 3 nights on a business trip. All of the staff were extremely welcoming. My room had everything I needed.

Well looked after

Customer review rating 4.5/5

Antony Families - 02/10/2019 AccorHotels review

Hotel was conveniently located, clean and efficient. Staff were extremely attentive and the room well appointed.

Great Krakow hotel

Customer review rating 4.5/5

Anne Friends - 02/10/2019 AccorHotels review

We spent 2 nights and had no complaints at all. Very friendly staff. Clean, spacious bedroom. with huge, comfortable bed.Outstanding breakfast with excellent range of choices.

Dear Anne Elizabeth, Thank you for your kind words about our hotel. We are very happy to hear that you enjoyed your stay with us! We very much appreciate your comments regarding our rooms, staff and breakfast - it motivates us greatly to see that our efforts are visible, effective and appreciated. Thank you again for sharing your experience, and we look forward to welcoming you in Krakow in the future. Warm regards, Agnieszka Fedior Reservations

A very pleasant stay.

Customer review rating 4.5/5

Nola J. Solo - 01/10/2019 AccorHotels review

Even though I made a last minute booking, the staff were extremely helpful. I was forced to move from an apartment I had rented due to traffic noise and a resulting lack of sleep. I required a quiet room and the staff made sure that I was satisfied. So after two sleepless nights I was at last able to get some sleep in a peaceful and quiet room. The breakfast buffet was wonderful, as was the dinner. I was pleased to see that there were both vegetarian and Vegan options available. On my last day I enjoyed a massage from the Wellness Centre downstairs and will say that it was the best massage I have ever had! Such a J. for my tired feet and legs after all the walking one does as a tourist.

Dear Nola, We are delighted to hear that you enjoyed your time at the Novotel Krakow Centrum and that we had managed to lift your spirits after a rough beginning at another establishment. We hope that we will be your first choice for all future Trips to Krakow. Thank you again for sharing your Experience! Wishing you a lovely day Agnieszka Fedior Reservations

A popular hotel near the old town and on the vistula

TripAdvisor rating 4.5/5

369erwing Couples - 30/09/2019 TripAdvisor review

I was there with a group and spent 3 nights in this upscale mid-range hotel and can recommend a stay for all ages. Very nice, well equipped, spacious rooms. The hotel is located directly on the Vistula River and the shipping points as well as the old town with the many restaurants and Baar and the famous Wawel Hill. The indoor pool with fitness center invite you to relax and unwind. The staff is mostly very friendly, but in the breakfast room is urgently missing the necessary staff!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. I am delighted that you loved our spacious rooms and that the convenience of the location as well as the fitness centre. I will share your feedback about breakfast service with the Food and Beverages manager and we will take the appropriate measures to address the problem. Thank you again. We hope to see you soon! Warm regards, Agnieszka Fedior Reservations

Pleasant stay

Customer review rating 4.5/5

Lisa Couples - 26/09/2019 AccorHotels review

The staff were helpful however the breakfast experience was a little disorganised

Dear Lisa, Thank you for taking the time to share your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. It appears that there is still some improvement to be done when it comes to our breakfast service- we will closely analyse the issues raised andd discuss what can be done to ensure better quality in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Agnieszka Fedior Reservations
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in krakow