Novotel Krakow Centrum Hotel 4 stars

TripAdvisor rating 4.5/5 2,219 reviews
Novotel Krakow Centrum
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Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bicycle rental for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105
krakow
poland

Tel: +48122992900

Fax: (+48)12/2992999

Contact email

Check-in from 14h00

Check out up to 12h00

  • KRAKOW GLOWNY RAILWAY STATION :   2 JUBILAT

  • By plane

    BALICE At 15km / 9.32 miles

  • By car

    A4 At 14km / 8.7 miles

  • By train

    DWORZEC GLOWNY At 5km / 3.11 miles

  • By train

    KRAKOW GLOWNY At 2.5km / 1.55 miles

GPS :50.054624, 19.925911

Our accommodations

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

Standard room with 1 queen-size bed and free Internet access

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard Room with two beds and complimentary Internet access

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with queen-size bed and free high-speed WIFI

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite with terrace overlooking Wawel Castle

  • Max. number of persons: 6
  • Area: From 80
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Suite

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

MyRoom by Agnieszka: Family room / Executive Suite with 1 queen size bed

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Photo non contractuelle / Strictly non binding

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 146

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,131 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,219 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent hotel

Customer review rating 4.5/5

A. Couples - 13/08/2019 AccorHotels review

Perfect stay at a perfect hotel. Customer service is impeccable and all staff so helpful

It was a wonderful experience

Customer review rating 4.5/5

Lisa Families - 12/08/2019 AccorHotels review

We enjoyed staying at the hotel, the breakfast was wonderful!!!

Very good price / perfomance hotel

Customer review rating 4.5/5

Borut Couples - 12/08/2019 AccorHotels review

Very good location of the hotel (near city centre and Wawel Royal castle); nice rooms; excellent breakfast; car parking in the hotel's garage.

Very happy with our stay

Customer review rating 4.5/5

John Couples - 12/08/2019 AccorHotels review

Really nice to stay in the Novotel. The rooms were great and the staff very friendly and helpful.

Family holidays

Customer review rating 4.5/5

Kapil G. Families - 11/08/2019 AccorHotels review

Overall I am satisfied but very happy that I have to change rooms so many times due to AC not working and for every change no help from hotel staff. The reception lady was very friendly with kids.

Awesome

Customer review rating 4.5/5

Steven E. Couples - 10/08/2019 AccorHotels review

Beautiful hotel, perfect location and the most amazing staff

A pleasant stay

Customer review rating 4.5/5

Christiaan Business - 07/08/2019 AccorHotels review

Welcomed by a friendly lady at the reception who took care of the check-in process. As our room was not ready, she brought us the key while we were having lunch in the restaurant. During our stay we encountered an issue with the door lock (lock did not work). An engineer came round to fix this promptly and as we were heading out, we were allowed to leave our valuables at the reception in the meantime (as the safe in the room would also not open). Good quality of the food served in the restaurant and plenty of choice for breakfast. Some issues that you may wish to consider: the temperature of the swimming pool was too cold (at 26 degrees) and for the jacuzzi 30 degrees is also insufficient. In the men's showers (at the pool) there was also a lot of standing water on the floor. We also enjoyed the fact that there was a football table and pool tabel, although the pool table seems not to be level (balls are leaning to the side facing the window). Overall happy with our stay and happy to come back on a future visit to Krakow.

Good

Customer review rating 4.5/5

Pawel G. Families - 03/08/2019 AccorHotels review

Very nice, comfortable, nice staff members and a nice environment

Dear Pawel G., Thank you for your opinion. We are glad you enjoyed stay at Novotel Kraków Centrum. We look forward to welcoming you again. Best regards, Anna Jędruch Front Office Department

A very pleasant stay. So much better than our last visit 9 years ago. Lovely modern hotel.

Customer review rating 4.5/5

Michael P. Families - 03/08/2019 AccorHotels review

Only 1 complaint from our party of 8 people. At breakfast the tables were not cleared promptly. More staff required. I appreciate that you were very busy and the hotel seemed full but it was not just our group, couples and singles as well as our larger party were sometimes struggling to find cleared tables.

Dear Michael P. , Thank you for your feedback. We really appreciate your comment about breakfast. I will pass it to restaurant Staff. We are glad you enjoyed stay with us and we fulfiled your expectations. Hope to welcome you again soon! Kind regards, Anna Jędruch Front Office Department

Very nice service, clean, tidy

Customer review rating 4.5/5

Piotr Business - 29/07/2019 AccorHotels review

Very nice service, clean, tidy

Szanowny Panie Piotrze, Bardzo dziękujemy za podzielenie się z nami Pana opinią. Jest nam niezwykle miło czytać, że Pana pobyt był udany, a my spełniliśmy Pana oczekiwania. Serdecznie zapraszamy ponownie! Z poważaniem, Anna Jędruch Front Office Department

Just satisfying....The staff are friendly..yet the computer is showing my status as Gold only..

Customer review rating 4.5/5

John F. Solo - 28/07/2019 AccorHotels review

I might left my passport in the room.. Could you check it for me ?

Dear Mr. John F., Thank you for your review. We are glad you appreciate our Staff. Of course we check the passport with housekeeping department and we let you know by mail. Thank you again for your opinion and stay! Welcome back again soon! Kind regards, Anna Jędruch Front Office Department

Excellent value hotel.

Customer review rating 4.5/5

Nicola Families - 27/07/2019 AccorHotels review

Lovely staff, great facilities, huge suite, comfy beds, great breakfast, convenient parking. Couldn’t fault it.

Dear Mrs. Nicola, Thank you for your kind words! We really appreciate it! We are glad you had a great experianeces with us. Welcome back again to Novotel Kraków Centru soon! Best regards, Anna Jędruch Front Office Department

Superb hotel

Customer review rating 4.5/5

Tim S. Couples - 26/07/2019 AccorHotels review

We have stayed here many times. We have tried other hotels in the centre but Novotel Centrum stands out from all the rest.

Dear Tim S., Thank you for your amazing review. We appreciate it! We are glad we fulfiled your expectations! We look forward to welcoming you again at Novotel. Best regards, Anna Jędruch Front Office Department

An average stay

Customer review rating 4.5/5

Anonymous Couples - 25/07/2019 AccorHotels review

We enjoyed our stay, however the rooms are small and you are very squashed. The facilities in the room are poor, no iron, ironing board or comfortable chair. There are no laundry facilities which makes it difficult when staying longer than a few days. The Dining room and quality of food was excellent. The staff were attentive and helpful.

Dear Mrs R., Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. There is a possibility of an iron with iron board, and it is always delivered if requested. Laundry service is available, each room is equipped with a laundry bag and a service price list. We appreciate sharing your nice comments about restaurant and our hotel staff. It is our hope that you will give us the opportunity to host you in the nearest future. Sincerely, Jakub Głowacki Guest Experience Manager

Best Novotel hotel I've ever been to

Customer review rating 4.5/5

Blase Business - 25/07/2019 AccorHotels review

Very friendly staff. Easy check in / out

Dear Sir, Thank you for your feedback. We hope to welcome you back to our hotel very soon! Kind regards, Anna Jędruch Front Office Department

Good view from Room 407

Customer review rating 4.5/5

S. D. Solo - 25/07/2019 AccorHotels review

Nice room , Walk able distance to Castle, nice river view

Dear S. D., Thank you for your feedback. We appreciate it! We are glad you enjoyed stay at Novotel Kraków Centrum. We look forward to welcoming you again soon. Best regards, Anna Jędruch Front Office Department

We were made very welcome by all the staff at the hotel and the facilities gave us everything to make our stay very enjoyable.

Customer review rating 4.5/5

Marian Couples - 21/07/2019 AccorHotels review

All the staff - front desk, restaurant, bar, housekeeping, wellness spa, and manager - were extremely helpful and made us feel very welcome. The room was extremely comfortable and provided everything we needed. After a full day of sightseeing it was great to be able to go down to the pool, hot tub and sauna to relax before dinner. Very good selection of breakfast foods and we enjoyed eating in the restaurant most evenings. Particular thanks to Ewelina in the restaurant for being so friendly.

pleasant staff, clean overall hotel and room comfortable .

Customer review rating 4.5/5

Edward S. Couples - 21/07/2019 AccorHotels review

Not a complain just a comment. would of like some more coffee pods in room. Had 3 massage while there and lady knew her job,, Handy to ole town, river,etc.

Great Hotel to stay at in Krakow

TripAdvisor rating 4.5/5

Marian B Couples - 21/07/2019 TripAdvisor review

All of the staff made us feel very welcome and we were very happy with all the facilities. Our room was large,quiet and comfortable with views of Wawel Castle. It was great to be able to use the pool, hot tub and sauna to relax after a full day of sightseeing. Very good selection of food at breakfast and we enjoyed eating in the restaurant a couple of times. Location is close to the river and a short walk to the main square.

Great staff ....great food ...great location!

Customer review rating 4.5/5

Paulo Families - 19/07/2019 AccorHotels review

Great time.... breakfast great choice ….great egg chef.. On last day breakfast very busy and had to wait a little while for pancakes, juice oranges to be restocked. Also due to popularity of egg chef .. too .long waiting time ..perhaps he could have been given a little help to cook

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. We expect you very soon again. Regards, Jakub Głowacki Guest Experience Manager
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