Hotel - Novotel Krakow Centrum
Novotel Hotel Novotel Hotel

Novotel Krakow Centrum Hotel

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4.5/5 1,862 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Parking garage PLN 50 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8 AM
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

  • 198 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,624 reviews

Our guest reviews for Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,862 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
William A. Families - 17/02/2018
« Great hotel »

We have stayed before & will again great location & service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir a., Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Francesca Couples - 16/02/2018

Very enjoyable stay. Good service, location, and food was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Franceca, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Lina Friends - 15/02/2018
« Very pleasant stay »

It was pleasant stay at Novotel hotel , but we have a few little issues.We had tea coffee making facilities but didn’t have cup or tea spoons, just glasses .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Lina, Thank you for taking the time to share your feedback. We regret that we could not know the inconvenience during our stay. We feel extremely sorry that we did not fully meet your expectations, so please accept our sincerest apologies.We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Kara Couples - 13/02/2018
« Could not have wished for a better stay »

Fantastic!! The staff were so helpful! Before we arrived the hotel booked a taxi for us from the airport to the hotel. On arrival we were greeted pleasantly, upgraded to an executive room which was a nice surprise and given 2 tokens for a free beer! As it was for a birthday, we were given a small cake and birthday wishes delivered to our room. The gym was great and pool looked lovely. On checkout we were given a sweet treat for our travels. I would definitely stay here again!! Thanks everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Kara, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Marla Business - 08/02/2018
« amazingly pleasant and helpful staff »

professional and helpful service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Marlena, Thank you for taking the time to share your feedback. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. We hope to welcome you back to our hotel very soon! We also encourage you to follow our profile on Facebook. Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Julie W. Friends - 06/02/2018

We booked 2 twin rooms. One room had 2 double rooms which was nice but the other room had 2 twin beds Odd we thought Bar staff were great tho especially Gregory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie W. , Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics.We also encourage you to follow our profile on Facebook. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Kevin S. Friends - 05/02/2018
« Kevin s. »

Stay was good and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir s., Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We also encourage you to follow our profile on Facebook. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Graeme Business - 03/02/2018
« Nice modern but noisy exec room facing river »

Good, Room,s nice and clean. Nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback.Please let us express our sincerest apologies for all inconveniences that occurred during your stay. We appreciate that you are sharing your concerns and we hope that you will give us the opportunity to serve you even better during your next stay. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Richard C. Couples - 02/02/2018
« Really good stay »

Lived out 4 nights in the hotel. Situated within walking distance of the old town & Wawel castle. Staff were friendly & helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Cressey, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We also encourage you to follow our profile on Facebook. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Remulus Business - 02/02/2018
« Sejour Krakow »

Hotel au standard Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Daniel Business - 01/02/2018
« Good hotel for business trips »

Everything worked as expected. Nice personnel, clean and quiet. It is a good location since I use the bus when working in Krakow and it is close to city center. The only disappointment was the breakfast. It was pretty boring and I would like some better alternatives to choose among.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I wil passv your recomendation further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jakub Głowacki Guest Experience Manager Novotel Kraków Centrum

AccorHotels certified review
Martin P. Business - 01/02/2018
« Nice cosy business hotel »

Room was very nice and cosy. There was always waiting on the reception desk due to many guests and only 1-2 receptionists. Breakfast was good, but I found out late that you can order omelet separately, If I would know I would ask for it. Coffee and beverages on the room very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. Upon your next stay, you'l have a Chance to try omlets and many more from our live cooking station. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jakub Głowacki Guest Experience Manager.

AccorHotels certified review
Joann V. E. Business - 31/01/2018
« Always so happy with the Service »

Thank you very much Novotel, I was having a special meal requirement for breakfast and I got exactly what I needed, super service as always and I love the super quick check in and check out, as well as the new door hangs with funny message to download the app. Always a pleasure to be exactly in this Novotel Krakow Centrum!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Chicken in vegetables is a special request, that's fo sure. Next time you'll be here try to challenge us with a little bit more sophisticated order :) I am realy happy, that we made you feel valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jakub Głowacki Guest Experience Manager P.S. I would be grateful for your opinion at: https://pl.tripadvisor.com/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html#REVIEWS

AccorHotels certified review
Faganello Business - 31/01/2018
« Nice hotel close to Krakow city center »

When in Krakow for my business trips, I used to go tho Novotel City Center. I like the hotel style and facilties. The bar and restaurant there are quite good, including the breakfast buffet. I also appreciate the hotel location which is quite convenient at 20 mn walking to city center.

AccorHotels certified review
Kathryn S. Couples - 29/01/2018
« Excellent stay, loved the hotel and location. »

We thoroughly enjoyed our stay at your hotel and would recommend to friends and family. Lovely room and facilities at the hotel. Enjoyed the pool and sauna during our staf. The breakfast was lovely and plenty of choice - never fails to impress at Novotels. We have stayed at many Novotels over the years and this one is definitely one of the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be grateful if you share your opinion on Trip Advisor: https://www.tripadvisor.com/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html#REVIEWS Kind Regards, Jakub Głowacki, Guest Experience Manager

AccorHotels certified review
Mark Business - 25/01/2018
« great room and location of the hotel to the city center »

For business, short, good room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sirs, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
David E. Friends - 21/01/2018
« Enjoyable and completely relaxing »

It was as always a lovely experience hence the reason I keep coming back Always welcoming and the room and hotel are always spotless. The pool area was lovely apart from the fact that the sauna was out of use during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID EWING, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Wayne P. Friends - 21/01/2018
« Superb »

As good as every year i have stayed there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sirs, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We would be grateful if you may also share your comment on TripAdvisor portal. http://www.tripadvisor.co.uk/Hotel_Review-g274772-d277358-Reviews-Novotel_Krakow_Centrum-Krakow_Lesser_Poland_Province_Southern_Poland.html We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Rich Couples - 19/01/2018
« Very pleasant hotel »

The room was very spacious and clean. The hotel staff were very polite and helpful, and spoke excellent English. The ensuite shower was spacious, it also comes with a decent hairdryer, too! They have a HD Television in the room, if you speak Polish that would be excellent, there are only two channels that are of English speaking, one is Sky News (Which is very repetitive) and the other channel is another news channel. They do have English speaking movie channel which is very poorly dubbed, almost like being narrated in Polish, you can clearly hear the English being spoken in the background, if only we could turn the Polish narration off...lol The hotel also has swimming pool and sauna facilities, we wasn't aware of this when we arrived, so we didn't bring our swimming costumes. If we ever come back to Krakow we would choose The Novotel hotel again. We never had any food included with our stay at the hotel, but we managed to find more than a few cafes a few minutes walk away from the hotel, the prices of the cafes are very reasonable, and the food is good, too! Anyone looking to book a good hotel in Krakow, take a look at 'The Novotel', you won't be disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Minton, We very much appreciate your comments regarding your stay at the Novotel Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jakub Głowacki Guest Experience Manager

TripAdvisor review
Couples - 18/01/2018
« I'll stay here on my next visit. »

Nice clean hotel, very friendly staff. Room was very clean and accommodating. Breakfast was delicious and great value. Hotel is located a 10 minute walk from the main square, there's also a tram stop outside the hotel to take you around the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sirs, We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel. Kind Regards, Sincerely, Stolarczyk Lena Front Office Department

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