Hotel - Novotel Krakow Centrum
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Novotel Hotel

Novotel Krakow Centrum Hotel

UL. Tadeusza Kosciuszki 5 
30-105  KRAKOW
POLAND

1,741 reviews
TripAdvisor Rating Based on 1,741 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Parking garage PLN 50 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Parking garage PLN 50 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8 AM
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

  • 198 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,070 reviews

Our guest reviews for Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,741 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 15/09/2017
« Everything but the billing was fine. »

Everything wonderful, the only problem is with billing. Credid Card Debit and Bill differ by more then 10%, the reason could not be cleared until now.

AccorHotels certified review
Shreyasi G. Couples - 12/09/2017
« Overall it was good »

Overall was good but the washrooms are not very convenient. There should be a proper door at the shower area otherwise water spills out to the other area of the washroom.

AccorHotels certified review
W. G. Business - 11/09/2017

When I checked in I 5 September told about checking out 7 September very early (4:45 AM). Meaning that I would not make breakfast, which I had to pay for while booking. The reception would organize it for me, they promised. But when I checked out 7 September the reception knew nothing about it. So I left the hotel with empty stomach. Also strange to see that the hotel knows that I check out, the reception takes 85% of his time (it took 10 minutes to check out) to look and type at a computer. Why? Was he writing a novel? My stay in this hotel was a disappointing experience.

AccorHotels certified review
Piotr M. Business - 10/09/2017
« Novotel stay in Krakow »

My stay in Novotel Kraków City Centre was very nice. Very good localisation from city centre. Room was clean and with nice quality.Everything was ready and waiting for me when I arrived. I recommend it.

AccorHotels certified review
Anthony Business - 04/09/2017
« cleanning »

to have a bath robe on the bed with some wine stain (around 4 or 5) is defintly not acceptable for the standing of your hotel and also for the price that I paid !!!!

TripAdvisor review
Couples - 01/09/2017
« Good clean place »

I love the Accor hotel brand and the Novotel in Krakow was as expected: clean, modern, and friendly staff. Only thing I'd like to bring up is to watch out for the currency conversion they force on you at check out. If you have a credit card that does not charge foreign transaction fees like I do then there's no need to accept your final bill in your home currency when they offer it. Only problem is here at Krakow Novotel they did not give me option to choose. The currency conversion is being done by a third party processor and is not at good rate for the guest. So keep aware at checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your review and feedback. Apologies for inconveniences caused. Your feedback is shared with our Front Office Manager so we will do our best not to repeat such situations in the future. Kind regards, Wojtek Kogut Guest Experience Manager Kraków

AccorHotels certified review
Anonymous Couples - 28/08/2017
« Comfort and easy-access »

Comfortable and good place where have a sojourn. Excellent connection with urban trasport and city center. Receptionists very cordials and available. I suggest this hotel to everyone.

AccorHotels certified review
Louise Families - 28/08/2017
« Louise »

Superb staff and great room - great service all round

AccorHotels certified review
Anonymous Solo - 24/08/2017
« Mister »

Very good, nice people, room clean and nice restaurant and also swim and spa, very well. close to center and nice car service to airport. Thank you very much for everything

AccorHotels certified review
Eric Couples - 23/08/2017
« Highly recommend this hotel and bar/restaurant. »

Easy access to tram and bus from the airport. Close to the center so you can walk in 5 mins or take tram. Breakfast was really good with a big selection and friendly staff. Room was super clean with a great view of the castle. The only thing is in the shower I had no place to put my shampoo and body wash. Staff at the front desk was helpful and friendly. Also providing us with umbrellas during a rainy day. Highly suggest this place.

AccorHotels certified review
Janet S. Friends - 20/08/2017
« Lovely clean hotel with very helpful staff »

From the minute we stepped into the hotel we felt important to the staff . Throughout our stay all of the hotel staff were very polite and helpful. Greg in the bar was very patient with us when we didn't understand the money and what drinks to order and we witnessed him like this with several customers . The hotel is very clean and the facilities are great

AccorHotels certified review
Barbara G. Couples - 17/08/2017
« Mrs »

Very pleasent stay. Staff very helpfull. Clean, very modern room. Excellent location. Highly recommend hotel.

AccorHotels certified review
Mirek Business - 16/08/2017
« Very satisfied clinet »

All good, thank you.

AccorHotels certified review
Jesus C. Business - 15/08/2017
« JESUS C. »

Everything was perfect, not complains at all.

AccorHotels certified review
N. Couples - 14/08/2017
« Fantastic hotel »

Great location, fantastic staff and service from all parts of the hotel, super facilities for what you would need for a city break and great food and drinks too.

AccorHotels certified review
Jun Business - 14/08/2017
« Quality is very low for price »

I stayed #621 for 6 nights. Air conditioner had a trouble. In front of hotel, there were lots of pepople who beg the cigaret.

AccorHotels certified review
Anonymous Families - 13/08/2017
« OK. Fix your AC. »

Everything was good except for the shoddy AC and the smelly showers in the pool.

AccorHotels certified review
Bernard U. Solo - 13/08/2017
« Well Presented and Friendly Hotel »

Arriving at 12 noon, well before Check-In time, I was pleasantly surprised to be allocated a room immediately and a room upgrade for good measure. The Room very clean and comfortable although colour scheme of grey/black a little dull. The staff throughout the hotel are helpful and friendly. Breakfast and Bar/Restaurant meals very good but menus change little from day to day. A very well presented hotel for both business and leisure guests.

AccorHotels certified review
Sara Couples - 12/08/2017
« Great hotel in Good Location »

After discovering this hotel 3 years ago will not go anyway else in Krakow- love it! The room is spacious, modern, with all you need including nespresso machine, tea making, dressing gowns, flatscreen tv The staff are friendly and accommodating and the hotel houses a good restaurant, bar and pool facilities - meets all our needs and more.

AccorHotels certified review
Binyamin Families - 12/08/2017
« Not good »

The room is like office and not like hotel The hotel need renovation Outside the hotel seem dirty The hotel is 2 stars not 4 stars The staff not friendly

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