Hotel - Novotel Krakow Centrum
Novotel Hotel Novotel Hotel

Novotel Krakow Centrum Hotel

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4.5/5 1,934 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Parking garage PLN 50 per day (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24:00
    • Opening hours : Week-end 24:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
See all services

Hotel location

Our rooms

Spacious, adaptable and with contemporary design, Novotel rooms truly are a place for living, perfect for all your needs.

  • 198 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 21 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,935 reviews

Our guest reviews for Novotel Krakow Centrum

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,934 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Solo travel - 13/06/2018
« Short but pleasant »

Very good location to visit old Krakow on foot,next to the river . Located just outside the remnants of the old city with a great view of the castle and about 15 min.away from the main square. Pleasant staff.Clean room,well designed with everything one needs ,water cooker and Nespresso.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dirk T, Thank you for your kind words and all the remarks on your stay with us. We are really glad you had a good stay with us here in Krakow. Hope to see you again in the future at Novotel Krakow Centrum! Best regards, Wojtek Kogut Guest Experience Manager Krakow

AccorHotels certified review
Mrs L. K. Friends - 12/06/2018
« I very enjoyable stay »

Everything was perfect from the staff, room and food I would definitely recommend your hotel

AccorHotels certified review
Bernadette G. Families - 07/06/2018
« Friendly and helpful staff but some little things were not right. »

Staff were always willing to help. Frustrated at some of the little things.

AccorHotels certified review
Amy B. Friends - 03/06/2018
« A wonderful place to stay! »

I stayed here for 4 nights and couldn’t have asked for a better hotel to stay in. The staff were extremely friendly and were willing to help us with anything such as booking tours. The hotel was clean and tidy and the food was wonderful! I would definitely stay here again and I would recommend this to family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Amy, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. We heartily invite you again to our hotel to get acquainted with the new SPA offer, you will find there a wide range of massages based on natural cosmetics. We also encourage you to follow our profile on Facebook. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Wilberth B. Business - 31/05/2018
« Great location in a nice city »

Enjoyed my business stay very much in this pleasant hotel. Very easy located, good transport facilities and very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Wilberth, Thank you for taking the time to share your feedback. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Juan V. C. Business - 31/05/2018
« GOOD BUSINESS HOTEL IN KRAKOW »

GOOD EXPERIENCE, WARM WELCOME, EXCEL SERVICE, BUT SHORT...I STAY ONLY 1 NIGHT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Vicente, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to stay again in our hotel, we encourage you to rent a kayak which is available all day in the lobby of our hotel. Is an alternative way to explore Krakow for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Dejan Business - 27/05/2018
« Pleasant, comfortable nad clean. Deffinitely, my choice for Krakow »

The room and bathroom was very comfortable and clean - Big thanks to Beata :). Mineral water, juices and coffee were available. Bed was comfy, staff friendly and helpful. Pool and sauna added benefit!! Check-in was really quick. The only small minus was air conditioner that was on 15 degrees, so when i enter to room it was a little bit cold, especcialy after shower. Maybe to change it to 18 or 20 degrees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Dejan, Thank you for taking the time to share your feedback. Please let us express our sincerest apologies for all inconveniences that occurred during your stay. We appreciate that you are sharing your concerns and we hope that you will give us the opportunity to serve you even better during your next stay. If you decide to stay again in our hotel, we encourage you to rent a kayak which is available all day in the lobby of our hotel. Is an alternative way to explore Krakow for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Judith N. Couples - 25/05/2018
« Spoil yourselves at the Novotel Krakow Centrum Hotel! »

We felt at.home at the very moment we arrived in the hotel. The friendly, attentive and knowledgeable staff went out of their way to cater to our needs. A supply of sugar-free food and drinks in the restaurant, bar, Wellness Center and mini-bar in the room would make a Diabetic absolutely welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Judith, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to stay again in our hotel, we encourage you to rent a kayak which is available all day in the lobby of our hotel. Is an alternative way to explore Krakow for children and adults. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Anonymous Business - 21/05/2018
« Hotel was good, food was so-so »

Stay was ok but the main problem is that the food looks the same in all Novotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Delabassee, Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. At all Novotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jakub Głowacki Guest Experience Manager

AccorHotels certified review
Debarchita R. Business - 20/05/2018
« Comfortable and Enjoyable »

The food was awesome and room was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Debarchita, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. Positive feedback from satisfied clients is our greatest reward - thank you. If you decide to visit our hotel again, we encourage you to take advantage of the training at our gym, which will be run by a personal trainer. A properly prepared set of exercises will certainly satisfy you and will allow you to start the day with a smile on your face. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Matt B. Business - 15/05/2018
« excellent »

room was clean, front staff extremely nice, cheery and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Matthew, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Krakow Centrum. We hope to welcome you back to our hotel very soon! Sincerely, Stolarczyk Lena Front Office Department

AccorHotels certified review
Paul Solo - 15/05/2018
« Great service ,location and good rooms »

Pleasant helpful stuff, very good location and amenities. Room was comfortable with a good view of the river. Food was tasty. Accor membership recognised.

AccorHotels certified review
Dr.mayur M. Couples - 10/05/2018
« Very relaxing »

When we checked in the room given was substandard!! There was excercising equipment scattered on floor,worn carpet, cracked ceiling with water marks,phone didn’t work, not full range of toiletries etc. Basically 1/2* hotel not what I would expect from Novotel!!! After complaining and talking to manager we were given another room! BUT we should not have been given the poor first room.( I got the feeling it was because we were Indians! I really hope this was not the case) At breakfast being vegetarian there was limited hot food choices! BUT overall we had a pleasant stay.

AccorHotels certified review
Mary J. Families - 10/05/2018
« Krakow with my daughter »

We spent three nights here for my daughters birthday -17 yes. It was nice, calling, nice pool area and nice people. You can even rent bikes at a great price. Breakfast is ok. The pancakes delicious but crepes already stuffed with cream cheese ( plain would have been better). The staff are very nice and helpful. Their English is excellent. The maids are excellent too although they shouldn’t wake up guests st 8 am without requests ( one day this happened)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Jakub Głowacki Guest Experience Manager.

AccorHotels certified review
R. Families - 08/05/2018
« Spring in Krakow »

Comfortable hotel about 15 mins walk from city centre and short walk to river promenade. Reasonable size indoor pool + small gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for sharing your coments with us. It is always a pleasure to receive positive feedback. I will share your review with our team. Sincerely, Jakub Głowacki Guest Experience Manager

AccorHotels certified review
Nicolas Couples - 08/05/2018
« Well located + nice free spa »

Very well located at a walking distance from the historic town center. Nice spa. Modern & clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas, We very much appreciate your comments and great mark. Thank you for sharing your opinion, i hope to welcome you again. Sincerely, Jakub Głowacki Guest Experience Manager

AccorHotels certified review
Janet Friends - 08/05/2018
« Lovely hotel, attentive staff, good location »

In was in a group of 9 people & we found the hotel to be of excellent standard, the food at breakfast and in the restaurant in the evening was good, and the staff attentive and friendly. The rooms were large and clean, with every amenity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, Thank you for your opinion, I'm happy you liked your room. I'd be pleased to welcome you again. Sincerely, Jakub Głowacki Guest Experience Manager

AccorHotels certified review
Renata Families - 07/05/2018
« Very good »

Always in Cracow stay at Novotel centrum, nice rooms, very friendly staff especially in pub nova barman with two kids 11 and 8. ( not remember name) Room by Agnieszka is the favorite one due to my familly preferences but for alone trip or bussiness apartament with big tarrace is excellent small “-“ for lack of more than 1 kids channel or dvd to play cartoons or movies at the evening

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renata, Thank you for sharing your experience, we do our best to provide wide choice of activities for everyone. We apreciate your comments, and hope to welcome you again. Sincerely, Jakub Głowacki Guest Experience Manager

AccorHotels certified review
Sharon C. Business - 07/05/2018
« Close to the old city! »

It was easy to walk to the old city and also to the tram to get to our conference at the Pedagogical University!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, Thank you for your review. Feel invited for any occasion. Sincerely, Jakub Głowacki Guest Experience Manager

AccorHotels certified review
Steen W. Couples - 04/05/2018
« SUPER »

Good room Super breakfast Nice view to the river 5 minutes walk to the city center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steen, Thank you for your great review. I am happy to be part of team, which provide best possible service. Sincerely, Jakub Głowacki Guest Experience Manager

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