ibis Guadalajara Expo Hotel 3 stars

TripAdvisor rating 3.5/5 500 reviews
ibis Guadalajara Expo
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Room 1

Number of guests
Children's age
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Hotel extras

  • Advantage 1

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Self service business centre

Hotel location

ibis Guadalajara Expo

Av Mariano Otero no 1400
Col Jardines Del Bosque
44520
guadalajara
mexico

Tel: +5233 3880 9600

Fax: (+52)33 3880 9601

Contact email

Check-in from 15h00

Check out up to 13h00

  • By plane

    INTL GUADALAJARA At 17km / 10.56 miles

  • By train

    Central de Autobus At 13km / 8.08 miles

GPS :20.654802, -103.392806

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

A double bed, WiFi, flat-screen LED TV and bathroom with shower.

  • Max. number of persons: x2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Two double beds, WiFi, flat-screen LED TV and bathroom with shower.

  • Max. number of persons: x4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

Lunch

14:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

The Ibis bar is a friendly place, where everyone can get together and relax. Don't think twice, take some time to relax! We will serve you a drink and our snack service at the bar is available 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 60 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 20 people

Find out more
ibis Guadalajara Expo Meeting Room

Our guest reviews for
ibis Guadalajara Expo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,997 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

500 reviews

good

Customer review rating 4.2/5

Javier Business - 15/04/2019 AccorHotels certified review

it was a good experience, the only thing was that my reservation was for 2 days and on the next day of my stay the card was blocked and I have to unlocked again, overall the bathroom shower door didnt have any handles, and the toilet looked clean but with old stains on it.. my room was 327

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

agradable

Customer review rating 4.2/5

Jose Business - 01/04/2019 AccorHotels certified review

satisfactoria

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Terrible waiting time at arrival and rude receptionist

Customer review rating 4.2/5

Manuel A. Business - 24/03/2019 AccorHotels certified review

When we arrived to the hotel the receptionist was really and unnecessary rude. When we made check out the data of my stay was missing so my invoice wasn’t ready, I sent the data to the receptionis and still nothing, really disapointed

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.
Customer review rating 4.2/5

Valeria Families - 23/03/2019 AccorHotels certified review

The bed was wet

Estimada huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Comoda

Customer review rating 4.2/5

Fca I. F. V. Business - 22/03/2019 AccorHotels certified review

Agradable

Estimada huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Ibis Guadalajara

TripAdvisor rating 3.5/5

GustavoKruger Business - 25/02/2019 TripAdvisor review

Clean hotel, but placed far from alternatives of restaurants or other kind of commerce. This is serious because the restaurante is poor in options, specially when the restaurante is closed and you have very few oprions of snack. The breakfast is really lack of options

Dear guest: Thank you for taking the time to tell us about your experience at the Ibis Guadalajara Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Small rooms. Bad food in restaurant.

Customer review rating 4.2/5

Rafael S. Families - 30/01/2019 AccorHotels certified review

I know this is an economic hotel but the rooms are smaller than other Ibis. Price is great. The food in the restaurant is really bad. The food was not fresh nor warm. Even my friend got sick there. I have been in different Ibis and this is the only one with bar buffet bar. They need to keep it fresh and clean.

Estimado Rafael, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Hotel Ibis Guadalajara Expo

Perfect wonderful

Customer review rating 4.2/5

Josefina H. Business - 24/01/2019 AccorHotels certified review

Excellent.

Estimada huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Good location

Customer review rating 4.2/5

Anonymous Couples - 19/01/2019 AccorHotels certified review

Good experience like always; it was not my first stay in this hotel. Helpful people at the reception. Easy parking.

Dear guest: We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Run down

Customer review rating 4.2/5

Pedro M. B. Business - 09/01/2019 AccorHotels certified review

This is the worst Ibis where I’ve stayed. Tv wasn’t working properly, the bathroom wasn’t very clean, there was no soap, the room was noisy, and the staff was unwelcoming.

Dear Pedro, Thank you for taking the time to share your comments concerning your stay at the ibis Guadalajara Expo. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. Sincerely, Javier Gonzalez Asistente de Gerencia

Great

Customer review rating 4.2/5

Anonymous Business - 09/01/2019 AccorHotels certified review

Awesome

Dear Francisco, We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier Gonzalez Asistente de Gerencia

December 2018

Customer review rating 4.2/5

Cintli Families - 08/01/2019 AccorHotels certified review

Good stay, just the lack of hot water the last day.

Dear Cintli R., We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. We have made the right mends to our machines that provides hot water to avoid all the complains and to bring a completely and quality service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier Gonzalez Asistente de Gerencia

Great staff. Small room. Cold!

Customer review rating 4.2/5

Not G. A. N. Couples - 04/01/2019 AccorHotels certified review

Room way too small. No bath mat. Staff was wonderful. Great breakfast. Room thermostat did not work. Place is cold!

Dear Patrick, We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. we will check the temperature of rooms because we did not have a report for a malfunction of it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier Gonzalez Asistente de Gerencia

Not satisfactory

Customer review rating 4.2/5

Catalina Families - 31/12/2018 AccorHotels certified review

The fist impression I got was not pleasant . The bathroom on the hall was very dirty. I think you need to improve the cleaning in the whole place. The most important think for me is the clean up.

ESTANCIA EN GUADALAJARA

Customer review rating 4.2/5

Alejandro Families - 31/12/2018 AccorHotels certified review

EXCELENTE

regular

Customer review rating 4.2/5

Juan M. P. Business - 21/12/2018 AccorHotels certified review

so far i have not receive my invoice

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Le enviaremos la factura a la brevedad. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Would think twice

Customer review rating 4.2/5

Anonymous Business - 20/12/2018 AccorHotels certified review

Has a good location, within walking distance from shopping mall and main avenues. The room definitely needs to be improved no iron in the room, only a 150 ml. Complimentary water bobble for 2 people, no coffee pot. Like being in a motel without the Disney channels.

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Guadalajara Expo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Great

Customer review rating 4.2/5

Fernando S. Business - 17/12/2018 AccorHotels certified review

Great service, a few things missing.

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

ubicación

Customer review rating 4.2/5

Ivonne Business - 05/12/2018 AccorHotels certified review

Convenient for the location

Dear Ivonne, We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. Thank you for sharing your experience, and we hope your next visit will be pleasant. best regards, Javier Gonzalez Deputy Manager

One little detail

Customer review rating 4.2/5

Felipe P. Solo - 03/12/2018 AccorHotels certified review

Very good service overall. There was only one small misunderstanding with a reservation that I made for my sister in law. At the end, it was fixed, but it produced some disconfort to her (my sister in law)

Dear Felipe P., We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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