Hotel - Mercure Lisboa Hotel
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Mercure Hotel

Mercure Lisboa Hotel

AV JOSE MALHOA 23 
1099-051  Lisbon
PORTUGAL

1,328 reviews
TripAdvisor Rating Based on 1,328 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Massage
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Massage
  • Babysitting on request
  • Boat excursions
  • Other sports activities
    • Athletics stadium (Nearby)
    • Jogging track

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 9 meeting room(s)
See all services

Hotel location

Our rooms

The Mercure Lisboa hotel has 104 rooms that offer you various accommodation options depending on your needs: the Standard Room, fully refurbished for your comfort; the Superior Room, for those looking for a wider range of services,such as an espresso machine, a range of drinks from the minibar, and upgraded amenities and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

  • 104 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,081 reviews

Our guest reviews for Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,328 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Phil R. Families - 11/08/2017
« Mr »

The staff were friendly and helpful

AccorHotels certified review
Ian J. Couples - 08/08/2017
« Excellent Hotel  »

Service good, Food excellent,and room excellent. Although I slept ok my wife found the bed to be too firm for her comfort.

AccorHotels certified review
Edward M. Families - 03/08/2017
« Very good experience »

Good Hotel, very good experience especially the restaurant. The Restaurant Manager (J Reyes I think) gave excellent service but seemed run off her feet and the restaurant needs more staff on in the evenings to assist her. The Euro 14 evening special was good value.

AccorHotels certified review
Michael Families - 01/08/2017
« The hotel staff was fast at resolving a couple of issues. »

The hotel was very clean and the staff was friendly and took care of a couple of mistakes with the room. The breakfast at the hotel provided a lot of local foods and was well stocked.

AccorHotels certified review
Kristin J. Families - 01/08/2017
« Beautiful hotel with wonderful service »

We had a wonderful time staying at the Mercure Lisboa. It is a beautiful and modern hotel with the friendliest staff. They were so kind to our children and the entire family enjoyed our stay. The rooftop pool is not huge, but it is clean and a nice size for an afternoon of sunning and playing in the water. The rim was clean and the beef was very configurable. Finally, the breakfast was very impressive! I highly recommend this hotel!

AccorHotels certified review
Jukic R. Families - 29/07/2017
« Staff excellent, but room sometimes stiks from bathroom pipes. Windows cannot be opent to ventilate. suggest to remove carpets from all hotel as smells. »

Average. Hotel staff made up our stay nice, but hotel can get a makeover in some segments.

AccorHotels certified review
Nicole N. Business - 24/07/2017
« OK »

The room was not in great condition - it was rather old and felt run down and dirty. The hotel staff were (mostly) wonderful - very warm, friendly, and helpful - and made me feel like a valued quest. But one staff was rude and arrogant - Ana Margarida Bento. She was rude to me on the phone, inquiring about my checkout time, but then during my check out her attitude towards me was completely uncalled for, unprofessional, and anything but helpful. Despite the hotel condition being old and run-down, I otherwise had a great experience because of the kind staff. She left a horrible impression on me as I was leaving the hotel and Portugal. Maybe she was having a bad day? But maybe she is in the wrong position (customer service) for her personality type.

AccorHotels certified review
Chris T. Couples - 24/07/2017
« Lovely!¬until the music started. »

The staff throughout were helpful and friendly, our room was comfortable and well-appointed, and the location was very convenient for the activities we had planned. There was an excellent range of quality food at breakfast, and we especially enjoyed the pasteis de nata, served hot from the oven. We would have given our stay a 9 or 10 rating, but breakfast was marred for us by the dreadful background music, which we were told was obligatory. I do hope you reconsider this policy.

AccorHotels certified review
Anonymous Families - 24/07/2017
« Excellent »

.

AccorHotels certified review
Chris B. Couples - 14/07/2017
« A very comfortable hotel, close to the Metro for a fast journey to the centre of Lisbon and a nice roof top pool which was very welcome in the hot weather. »

A good experience. All the staff we encountered were very helpful and friendly. Nice view across to the aqueduct. Good buffet breakfast. Dinner menu rather limited. Location not great - a bit of a wilderness with a wind tunnel created by the high buildings and not many shops and restaurants near by. Convenient for the Metro though to get into the city centre.

AccorHotels certified review
Adams Solo - 09/07/2017
« Cozy, decent and quiet. »

Pleasant! Always a pleasure. My second time staying at this property and glad to see that they have maintained the same high standard. Will definitely return.

AccorHotels certified review
Maria S. P. Business - 09/07/2017
« Wonderful  »

Really nice wellcome!! Clean and tidy bedoom! Extremely qualified the staff

AccorHotels certified review
S.steurs Solo - 04/07/2017
« Acceptable stay but room for improvement »

The place and the room were quite acceptable. It is not the best Mercure hotel I stayed in however. One major point - the meals were not very well done. Most dishes were half cooked or not served hot enough. The seasoning was a let down as well, not much spices in it, and the service was slow. There were always excuses - I also witnessed at other tables for other guests so I don't think it was an isolated case. I had booked a prestige room but finally it made little difference. I had to pay for my drinks from the bar and the TV set was very old and not easy to use. Compare this to the refurbished Mercure Plaza Espana and you will see a big difference. I do find I paid too much for the extra privileges and that makes a difference of a few hundred euro's that I could have spent on something else.

AccorHotels certified review
Ray Couples - 26/06/2017
« Extremely comfortable with all the amenities needed for a enjoyable and relaxing stay. »

Overall it was great - big room on the top floor, big comfortable bed, and staff who were keen to be of service. The location turned out to be good, with a metro/railway station 5-6 mins walk away. And the pool on the roof was just great, given the hot temperature in Lisbon when we were there.

AccorHotels certified review
Maureen F. S. Solo - 25/06/2017
« Wonderful comfortable quiet stay. »

I had a wonderful quiet stay at your hotel. The rooms are very clean and the bed was very comfortable. The staff was extremely helpful, polite and kind. Housekeeping did a good job too. Breakfast was good with nice varieties. The location is great as the Sete-Rios bus station is nearby where I can take the buses to other parts of portugal. Would definitely recommended this hotel in LIsbon to family and friends.

AccorHotels certified review
David B. Families - 24/06/2017
« Lisbon short break »

Overall the experience was good we were disappointed the last two days over the breakfast as there were coach parties in and all the food had gone by 08:30. I do think more information on how to get to the hotel would be helpful I spent €30 on a taxi when I could have taken the Metro for less than half the price if I had of known.

TripAdvisor review
Solo travel - 24/06/2017
« Excellent in every way »

After a dreadful experience with IBIS in Lisbon, what a wonderful stroke of luck to find accommodation at the Mercure Lisboa ,where my reception and subsequent stay could not have been better. From the delightful,good-humoured and patient Reception staff to the Bar and Breakfast team, I was so very well cared dor. My rooms were both spotless and comfortable. The breakfast buffet was 1st class, with serving staff to match. Bar snacks were tasty,served promptly and with good humour. I look forward to my return visit and have no hesitation to recommend Mercure Lisboa,as an ideal hotel in Lisbon.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback. We're glad that you enjoyed your stay with us. Hope you comeback soon. Best regards. Vera Madureira

AccorHotels certified review
G. C. Couples - 23/06/2017
« HAD A GREAT TIME »

REALLY ENJOYED OUR STAY - ROOM, LOCATION, FACILITIES - EVERYTHING FINE. ONLY NEGATIVE ASPECTS - WI-FI SLOW AND YOUNG TRAINEES IN RESTAURANT TOO EAGER TO REMOVE PLATES WHEN PARTNER STILL EATING. BUT ALL THE STAFF VERY HELPFUL AND THE FRIENDLIEST I HAVE MET IN A CAPITAL CITY HOTEL.

AccorHotels certified review
Paul Couples - 21/06/2017
« Relax stay »

Nice room/bathroom, good breakfast, perfect pool

AccorHotels certified review
Dr J. B. Friends - 12/06/2017
« Nice hotel, friendly staff »

Good clean hotel with helpful staff. Food in restaurant not too brilliant however.

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