Mercure Lisboa Hotel 4 stars

TripAdvisor rating 4.0/5 1,594 reviews
Mercure Lisboa Hotel
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Hotel extras

The 4-star Mercure Lisboa hotel is located close to the zoo, the Gulbenkian Museum and El Corte Inglés. It offers quick access to the historic city center by public transport. Feel right at home when you choose our hotel for your next stay!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Indoor heated pool - treated with chlorine
  • Massage
  • Babysitting on request
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
Nº de Registo:323
1099-051
lisbon
portugal

Check-in from 14h00

Check out up to 12h00

  • AEROBUS :   AEROBUS AV JOSE MALHOA

  • LINHA AZUL - GAIVOTA :   AZUL JARDIM ZOOLOGICO

  • LINHA AZUL - INTERNATIONAL :   SANTA APOLONIA

  • By plane

    LISBOA At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4.35 miles

  • By boat

    TERREIRO DO PACO At 7km / 4.35 miles

  • By car

    A1 At 10km / 6.25 miles

  • By car

    A2 At 2km / 1 miles

  • By car

    A5 At 2km / 1.24 miles

  • By train

    LISBOA At 6km / 3.73 miles

  • By train

    LISBOA SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SANTA APOLONIA At 6km / 3.73 miles

  • By train

    SETE RIOS At 0.3km / 0.19 miles

  • By train

    SETE RIOS At 0.2km / 0.12 miles

GPS :38.737657, -9.165859

Currently, close to our hotel

Museum of the City, Lisbon, visit

From 01/01/2011 to 31/12/2019

At 2.5 km

Puppet Museum, Lisbon, visit

From 01/01/2018 to 31/12/2019

At 3.4 km

Palais National da Ajuda, visit

From 01/01/2018 to 31/12/2019

At 4.2 km

Museum of the Presidence of the Republic, Lisbon, visit

From 01/01/2011 to 31/12/2019

At 5.3 km

Discover Lisbon in one day

From 01/01/2018 to 31/12/2019

At 5.7 km

Hieronymites Monastery, Lisbon, visit

From 01/01/2019 to 31/12/2019

At 5.7 km

Museu de Arte Moderna Colecção Berardo, visit

From 01/01/2014 to 31/12/2019

At 5.8 km

Museum of the Navy, Lisbon, visit

From 01/01/2018 to 31/12/2019

At 5.9 km

Padrão dos Descobrimentos, discovery

From 01/01/2018 to 31/12/2019

At 6 km

Belém Tower, Lisbon, visit

From 01/01/2017 to 31/12/2019

At 6.7 km

Our accommodations

The Mercure Lisboa hotel has 104 rooms that offer you various accommodation options depending on your needs: the Standard Room, for a comfortable stay; the Superior Room, for those looking for a wider range of services, such as an espresso machine, free drinks from the minibar and upgraded amenities; and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

Standard room with twin beds

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Standard Room with a double bed

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Privilege Room with double bed

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Standard Room with 1 double bed and 1 extra bed

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Privilege Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Suite with double bed and living room

  • Max. number of persons: ‌2
  • Area: From 44
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Our restaurants and bars

Malhoa

Type of cuisine: International

BAR DAS ARTES

Photo non contractuelle / Strictly non binding

In bright and relaxed surroundings, enjoy a wide range of drinks and cocktails mixed by our experienced bartenders. Our team will advise you on the wide range of Mercure wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 186 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Lisboa Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,648 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,594 reviews

Fantastic staff - problems with facilities.

Customer review rating 4.3/5

Chris Couples - 10/07/2019 AccorHotels certified review

We can’t fault the staff. They did all they could with the resources they had, and were friendly, thoughtful and responsive. We had problems with soundproofing in our first room, were switched to another, but it had no air conditioning, and were moved again, on our request, to a third - which was spacious and comfortable, but the wifi didn’t work.

Fair afternoon and night in lisbon, Hotel was ok

Customer review rating 4.3/5

Amaury Families - 09/07/2019 AccorHotels certified review

Arrived at Mercure by noon time. Ms. Carolina at the front desk were very attentive towards reservation and all paperwork was ready, as platinum received a Privilege room and check-in by noon. During afternoon felt staff very stressed both at the reception and restaurant. Left for late lunch and returned by 10pm. Finally ordered from a light bite from room service menu, meal was ok. Woke up early and found breakfast not really inviting. Check out was efficiently performed by mr. Joao. All in all, Mercure is a clean hotel, certainly agged, location is a very residential one, close to an 'ok' Mall. Good pick for long stays and overnight stopovers (fairly close to the crazy airport). My experience using Le Club was good.

Eficiencia

Customer review rating 4.3/5

Ilka B. Business - 08/07/2019 AccorHotels certified review

Otims

kind receptionest

Customer review rating 4.3/5

Kb H. Families - 04/07/2019 AccorHotels certified review

detail and kind service from your employees

Lovely stay

Customer review rating 4.3/5

Ruth A. Friends - 30/06/2019 AccorHotels certified review

Good breakfast. Large rooms with good transport links.

Mrs

Customer review rating 4.3/5

Katy T. Couples - 27/06/2019 AccorHotels certified review

We appreciate your hotel and have stayed there many times. Castro has always provided impeccable service. Professional, friendly and efficient.

Rude staff and poor quality room

Customer review rating 4.3/5

Christine B. Couples - 27/06/2019 AccorHotels certified review

Very dissatisfied. The nice room allocated 811 had no aircon and staff just shrugged their shoulders. When pressed we had a small room 304 with working aircon. We waited some time for this and no offer of refreshments made. The 5% reduction on room rate was derisory. Hotel is tired understaffed and beds poor. The nearby novotel we stayed at earlier in the week was better. Lounge area was poor and the nearby ibis had a better restaurant. Even with the pool this hotel is 3 star as best. They shouldn't have trainee staff on at night who cannot cope with customer issues. That was the excuse given for poor service. We had an issue with a 5 star hotel in evora but st least they had the decency to offer a 50% reduction and a free meal for us both. Nothing was offered by Mercure which I find disappointing. If the staff had handled it better I would not feel so strongly that we should have some further recompense. Even if this is in Accor points. All I can do for now is post an adverse review on TripAdvisor.

Customer review rating 4.3/5

Filippos T. Business - 26/06/2019 AccorHotels certified review

It was Very Good!

Disappointed

Customer review rating 4.3/5

Svetlana Solo - 22/06/2019 AccorHotels certified review

Poor service and facilities, not what expected from Mercure brand

Excellent

Customer review rating 4.3/5

Eriob Couples - 21/06/2019 AccorHotels certified review

Nice staying as usual , with the Mercure hotel in Lisbon . Strategic position for the logistic( Metro and train in front of Mercure, and park behind for fitness outdoor ,with a beautiful sight to the historical aqueduct 'Agua livre '.

Excellent

TripAdvisor rating 4.0/5

erio b Couples - 21/06/2019 TripAdvisor review

Nice staying as usual , with the Mercure hotel in Lisbon . Strategic position for the logistic( Metro and train in front of Mercure, and park behind for fitness outdoor ,with a beautiful sight to the historical aqueduct 'Agua livre '.

Comfortable

Customer review rating 4.3/5

Anonymous Business - 19/06/2019 AccorHotels certified review

Smooth

Acceptable but was expecting a better experience

Customer review rating 4.3/5

Anonymous Business - 17/06/2019 AccorHotels certified review

When I arrive I was assigned a room that needed some repairs, the AC was not working, one window was damaged, it could not close completely, two or three floor tiles were loose, and there was a bad smell. We were changed to a second room, much better!, but during the whole 5 days in the hotel there was a not pleasant smell in general.

Mercure saved my stay in Lisbon !

Customer review rating 4.3/5

Johanna C. Business - 09/06/2019 AccorHotels certified review

Having been hugely disappointed by another hotel in Lisbon where I thankfully only spent one night and then cancelled, I needed to find somewhere else to stay quickly. I am so glad I found your hotel where I arrived before 830 am stressed and tired after a terrible night in the previous hotel . I was greeted by lovely staff and was able to check in straight away. Mercure saved my stay in Lisbon and I was absolutely pleased with every aspect of my stay. Super clean and delightful rooms and just as delightful staff. Many thanks for a great stay !!

Dear JOHANNA C., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

a convenient and safe hotel with delicious breakfast

TripAdvisor rating 4.0/5

Kunihiko Y Business - 09/06/2019 TripAdvisor review

This hotel located in the safe neighborhood, was very convenient to go downtown. Especially, breakfast was wonderful! On the otherhand, there was some problem. For example, even though I made a request for a quiet room when I checked in, I was stationed in the noizy room ajacent to the elevator, where there was a smell problem. These problems were solved after changing rooms.

Dear Guest, Thank you for taking the time to leave your opinion about Mercure Lisboa. It’s always a pleasure receive the feedback of our guests. We strive to provide a superior service experience for every customer. Thank you again for your comment. Sincerely, Cláudia Gomes Guest Relation Manager
Customer review rating 4.3/5

Dinesh M. Couples - 08/06/2019 AccorHotels certified review

Room was not ready in timr. Tea or coffee were not available in room.

Dear Mr. Dinesh m. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Comfort with efficiency

Customer review rating 4.3/5

Ralph O. Business - 05/06/2019 AccorHotels certified review

The staff were welcoming and helpful. The room was quiet - a relief in a city like Lisboa. The breakfast service was delightful with excellent choice, and quality food.

Dear RALPH O., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Short but sweet

Customer review rating 4.3/5

John Couples - 04/06/2019 AccorHotels certified review

Great service. Lovely room. Clean and comfortable.

Dear JOHN B., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Average

Customer review rating 4.3/5

Anonymous Couples - 04/06/2019 AccorHotels certified review

The rooms are quite dark and dull and the room cleaning service is inflexible.

Dear VASANTHI R., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com

As expected for an international faceless hotel

Customer review rating 4.3/5

Anonymous Couples - 01/06/2019 AccorHotels certified review

Three day stay . Disappointed swimming pool only open from 0900 . When visiting a foreign city I like to swim before breakfast. Some reception staff impatient.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com
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