Hotel - Mercure Lisboa Hotel
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Mercure Hotel

Mercure Lisboa Hotel

AV JOSE MALHOA 23 
1099-051  Lisbon
PORTUGAL

1,304 reviews
TripAdvisor Rating Based on 1,304 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Massage
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Massage
  • Babysitting on request
  • Boat excursions
  • Other sports activities
    • Athletics stadium (Nearby)
    • Jogging track

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 9 meeting room(s)
See all services

Hotel location

Our rooms

The Mercure Lisboa hotel has 104 rooms that offer you various accommodation options depending on your needs: the Standard Room, fully refurbished for your comfort; the Superior Room, for those looking for a wider range of services,such as an espresso machine, a range of drinks from the minibar, and upgraded amenities and the Suite, comprising a sleeping area and a spacious lounge. All options have a king-size bed, desk, free WIFI, safe and LCD TV.

  • 104 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,968 reviews

Our guest reviews for Mercure Lisboa Hotel

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,304 reviews
Certificate of excellence 2016
AccorHotels certified review
David B. Families - 24/06/2017
« Lisbon short break »

Overall the experience was good we were disappointed the last two days over the breakfast as there were coach parties in and all the food had gone by 08:30. I do think more information on how to get to the hotel would be helpful I spent €30 on a taxi when I could have taken the Metro for less than half the price if I had of known.

TripAdvisor certified review
Solo travel - 24/06/2017
« Excellent in every way »

After a dreadful experience with IBIS in Lisbon, what a wonderful stroke of luck to find accommodation at the Mercure Lisboa ,where my reception and subsequent stay could not have been better. From the delightful,good-humoured and patient Reception staff to the Bar and Breakfast team, I was so very well cared dor. My rooms were both spotless and comfortable. The breakfast buffet was 1st class, with serving staff to match. Bar snacks were tasty,served promptly and with good humour. I look forward to my return visit and have no hesitation to recommend Mercure Lisboa,as an ideal hotel in Lisbon.

AccorHotels certified review
G. C. Couples - 23/06/2017
« HAD A GREAT TIME »

REALLY ENJOYED OUR STAY - ROOM, LOCATION, FACILITIES - EVERYTHING FINE. ONLY NEGATIVE ASPECTS - WI-FI SLOW AND YOUNG TRAINEES IN RESTAURANT TOO EAGER TO REMOVE PLATES WHEN PARTNER STILL EATING. BUT ALL THE STAFF VERY HELPFUL AND THE FRIENDLIEST I HAVE MET IN A CAPITAL CITY HOTEL.

AccorHotels certified review
Paul Couples - 21/06/2017
« Relax stay »

Nice room/bathroom, good breakfast, perfect pool

AccorHotels certified review
Dr J. B. Friends - 12/06/2017
« Nice hotel, friendly staff »

Good clean hotel with helpful staff. Food in restaurant not too brilliant however.

AccorHotels certified review
Jean F. Solo - 10/06/2017
« Excellent night as usual »

Nice room on 5th floor, slept well in spite of a disco party taking place nearby...

AccorHotels certified review
Constantin Couples - 09/06/2017
« Ok-ish but not sure I will repeat »

The reception employees were most welcoming adn helpful to get tips about the city and also very professional overall. Unfortunately only one of them managed to make our 2nd room key work, on the third day of our 4-day stay. I booked the standard room and online was a picture showing a totally new looking picture for this category of room. What I was given was an old (lots of wood, yellow walls) and pretty dark room - 1 single window. Unfortunately no comments on the airplanes which fly every 2 minutes above the hotel to land on the airport nearby. It gets better with window closed but one can still hear them quite well. But everything would have been still ok if the restauramt employees would have behaved more professional during breakfast. Breakfast is served daily until 10:30 am and being on vacation we went for breakfast shortly before 10 am every day. Regardless of how many guests were eating, the 5+ waiters started to arrange the restaurant tables for lunch every day starting 10:10 or 10:15, finishing it in about 30 minutes and proceeding to just stand around after that. It was amazingly disturbing, loud and unprofessional. To top it, they partially held the cutlery with bare hands (instead with napkins) and carried napkins by holding them with the bare hands against their chests in big piles. One morning one of the employees told us they set most tables for lunch (it was before 10) so asked us to pick one of the few which were still "breakfast"-set. I really expect more from a 4 star hotel and its restaurant and hope to improve the restaurant employees part. It is extremely unhygienic to hold cutlery with bare hands and very upsetting to have 5+ people running around the restaurant to change the setting , annoy the guests while they are eating and then stand around waiting for th eguests to finish.

AccorHotels certified review
Anonymous Business - 07/06/2017

Acceptable and level of comfort and service as expected

AccorHotels certified review
Catharine O. Solo - 04/06/2017
« Bedroom fine, breakfast fine, dinner not good! »

Good welcome at reception desk. Comfortable bedroom but a pity that the extra bed had not already been removed from the room BEFORE my arrival. I had my first swim of the year which was very nice. Dinner was disappointing - the goats cheese salad came with an inedible (not ripe) avocado pear and the salmon was overcooked. When I mentioned that the fish had been overcooked (I used the expression cozido a mais) the waitress corrected me and said that the fish was not "cozido" but "grelhado". Breakfast was excellent and the coffee was good.

AccorHotels certified review
Frank K. Business - 02/06/2017
« Missing customer orientation »

Loud, even in the night. Waiters fir breakfast service not service oriented. Fridge in the room very loud.

AccorHotels certified review
Anna Families - 31/05/2017
« We were very pleased with the hotel.  »

The hotel was very clean and we enjoyed the breakfast buffet. The staff seemed very friendly.

AccorHotels certified review
Mr P. K. Families - 29/05/2017
« Superb week, great hotel and fabulous Hotel. »

I was in Lisbon to celebrate the 50th anniversary of Celtic winning the European Cup, the overall experience was outstanding and the professionalism and friendliness of your staff only enhanced this. Well Done.

AccorHotels certified review
Anonymous Business - 23/05/2017
« Welcoming and great service »

I was pleasantly surprised of the welcoming, friendly and service minded staff, that was working while i was at the hotel.

AccorHotels certified review
Rodrigo Couples - 22/05/2017
« confortable »

Very good. Good location, quiet and clean.

AccorHotels certified review
Rodney P. Solo - 21/05/2017
« Mr Rodney Paul »

I had not pre-booked - and only intended to stay for 1 night prior to flying to London. However, I became unwell shortly after my arrival - and attended Sete Rios Centro de Saude who prescibed medication. The reception staff in the hotel were very helpful, as they could see I was not fit to fly to London, and arranged for me to stay 2 extra nights to recover. (it seems I was suffering from exhaustion and dehydration). By day 3, I had recovered, and requested to stay 3 more nights over the weekend (making it a total of 6 nights. I never made it to London, and returned to my farm in Caldas da Rainha. But, I gained a whole new experience at Mercure, and now there is no other place I will stay when I return to Lisboa. I will be in contact soon to make a new reservation.

AccorHotels certified review
Anonymous Couples - 08/05/2017

Top class. Staff very friendly and very helpful. Couldn't ask for more.

TripAdvisor certified review
Couples - 08/05/2017
« Leisure trip to Lisbon »

Nice hotel with friendly staff. Couldn't have been more helpful. Hotel is a couple of minutes walk from the metro, which is very easy to use. And overall, it was a very pleasant and enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your feedback. We are very satisfied that you had enjoyed your stay in Mercure Lisboa. We hope your next visit will be as pleasant as the previous one. Sincerely, Vera Madureira

AccorHotels certified review
Anonymous Couples - 05/05/2017

I had a very nice stay in your hotel with my wife and friends, I would like to thank all the staff for helping us with the directions and recommendations to visit the city.

TripAdvisor certified review
Friends getaway - 05/05/2017
« Comfortable with excellent brekfast »

The twin beds were very comfortable and the room was large and quiet. One of the few rooms we encountered in Spain with a kettle in. The buffet breakfast was extensive and very tasty. The only downside to the hotel is that the metro station is a fair walk.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment about Mercure Lisboa. Your opinion is very important for us. We hope to welcome you in the near future. Sincerely, Vera Madureira

TripAdvisor certified review
Couples - 04/05/2017
« Lisbon holiday »

The hotel was very good, clean and well organized room. The reception staff were excellent. Very helpful and patient. The location was good and the recommendations from the hotel staff for tourism and restaurants was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your feedback. We are very glad that you had enjoyed your stay in Mercure Lisboa. Satisfied clients are our greatest reward. Thank you. Sincerely, Vera Madureira

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