Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel 4 stars

TripAdvisor rating 4.0/5 950 reviews
Novotel Suites Calais Coquelles Tunnel sous la Manche
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+ 21 Services
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Hotel extras

  • 10 minutes from the train station and ferry port to England

  • 6 minutes' walk from the Cité Europe shopping center

  • Free revitalizing session on Thursday evenings

  • Free enclosed outdoor car park

  • 24-hour fitness room and Boutique Gourmande

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Beach and water sports
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Calais Coquelles Tunnel sous la Manche

Place de Cantorbery
62231
coquelles
france

Tel: +33321195000

Fax: (+33)3/21195005

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   1 Cité Europe

  • By plane

    CALAIS MARCK At 12km / 7 miles

  • By plane

    LE TOUQUET At 60km / 37 miles

  • By plane

    LILLE LESQUIN At 110km / 68 miles

  • By boat

    P&O STENA LINE At 5km / 3 miles

  • By boat

    SEAFRANCE At 5km / 3 miles

  • By car

    A16 At 2km / 1 miles

  • By car

    AUTOROUTE A16 At 2km / 1 miles

  • By train

    CALAIS FRETHUN At 6km / 3 miles

  • By train

    CALAIS VILLE At 4km / 2 miles

  • By train

    GARE TGV CENTRE At 5km / 3 miles

GPS :50.936917, 1.809344

Our accommodations

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 double bed and twin beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Suites'bar

Photo non contractuelle / Strictly non binding

Relax alone or with family and friends in the cozy atmosphere of our bar. Enjoy a game of foosball and listen to your favorite songs on the jukebox!

Our guest reviews for
Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,868 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

950 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location, really friendly reception staff, free parking.

Customer review rating 4.5/5

Steve Families - 19/06/2019 AccorHotels certified review

A good nights sleep in a room which was a good size and spotlessly clean. A couple of nice touches like complimentary waters and Nespresso pods added to the overall experience.

Mr.

Customer review rating 4.5/5

Falah P. Solo - 18/06/2019 AccorHotels certified review

The rooms are very clean and comfortable. The staff are polite and meticulous. I really feel at home when I visit the hotel. Thank you very much for the services. Best regards, Falah P..

Dear Falah P., I very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Emilie Balle Deputy manager

Very good value for the price

Customer review rating 4.5/5

George W. Couples - 18/06/2019 AccorHotels certified review

Have stayed at this hotel 10 times, and always been very happy. Facilities are getting better e.g. room service evening meals, good coffee at the bar. No problem to have our dog stay in the room.

Dear GEORGE W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Nice hotel, friendly staff and a good atmosphere

Customer review rating 4.5/5

Alan B. Couples - 17/06/2019 AccorHotels certified review

As above

Dear M B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emilie Balle Deputy manager

Enjoyable break!

Customer review rating 4.5/5

Ken P. Couples - 17/06/2019 AccorHotels certified review

Our stay was very pleasant indeed - our upgraded room was a lovely surprise! The reception staff and the staff on duty at breakfast made us very welcome

Dear KENNETH P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

trip back to uk

Customer review rating 4.5/5

F. Solo - 13/06/2019 AccorHotels certified review

check in was quick and polite.I have been staying in this hotel for many years and the rooms are comfortable and spacious, but I think some of the facilities are getting old; the hair dryers are not efficient and I cannot understand why,when one is paying quite a lot for the room, the tissues are lowest quality. Breakfast is still good, but the choice has been reduced I think. Staff are charming and efficient.

Dear CAROLYN F., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have well noticed your comments regarding the quality of the tissues in the room, we will do our best to prevent the future occurrence. I would like to inform you that we have manual hair dryers available at the reception, do not hesitate to ask for it further a next stay. We have changed our breakfast offer for 6 months now, we have add beans and scrambled eggs, madeleine and scones. Do not hesitate to give us your suggestions of what you will appreciate to get at the buffet. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

Could not have been any better

Customer review rating 4.5/5

Jacqueline M. Couples - 11/06/2019 AccorHotels certified review

We were put in a position due to border control and had to stay an extra night in France... we chose this hotel because they accepted dogs... I could not have chosen a better hotel... from check in to check out everything was ideal.... particular mention to the lovely lady who checked us in and checked us out.... she is a credit to this hotel chain

Dear JACQUELINE M., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric. Quality Manager.

Lovely place

Customer review rating 4.5/5

Steve P. Couples - 10/06/2019 AccorHotels certified review

We stayed here because the next door Ibis was fully booked & very glad we did. Yes it's more expensive than next door but also a lot better. We thoroughly enjoyed our stay.

Dear STEPHEN P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Great!

Customer review rating 4.5/5

A Couples - 10/06/2019 AccorHotels certified review

Love the room. The staff were great and very helpful.

Dear B. ALISON , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cédric. Quality Manager.

Mr Jay G.

Customer review rating 4.5/5

Jay G. Families - 10/06/2019 AccorHotels certified review

The man who worked there on the day I arrived (Friday) and was also working on the Saturday day time was incredibly helpful and friend. My so had a sick bug and he went out of his way to help. I didn’t get his name but please send my regards. He’s a great employee.

Dear JAY G., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Miss

Customer review rating 4.5/5

Anonymous Business - 09/06/2019 AccorHotels certified review

The reception was very welcoming

Dear A. SARA Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cédric. Quality Manager.

Mr

Customer review rating 4.5/5

Assefa Business - 08/06/2019 AccorHotels certified review

staff are very cooperative and smiling. Please keep it up.

Dear ASSEFA F., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Very comfortable

Customer review rating 4.5/5

R. H. Couples - 08/06/2019 AccorHotels certified review

Pleasant Staff on Reception

Dear H. RITA Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cédric. Quality Manager.
Customer review rating 4.5/5

C. Families - 07/06/2019 AccorHotels certified review

We had an unexpected stay when our car broke down in Calais. We found the staff on reception extremely helpful, particularly the male staff member who checked us in on Saturday 25th May and checked us out on our second stay on the 1st June. Rooms very comfortable and breakfast was good.

Dear COLLETTE C., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do thank you for your comments. Thank you again for sharing your experience. We hope to see you again in another circumstances. Sincerely, Cédric. Quality Manager.

Superb!

Customer review rating 4.5/5

Walbo Business - 03/06/2019 AccorHotels certified review

So much nice and very good! Briefly, professionalism and customer care experiences are very good to mention the least!

Dear BONSA W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Lovely warm welcome to a very nice hotel

Customer review rating 4.5/5

Victoria M. Families - 02/06/2019 AccorHotels certified review

The welcome we received on arrival was lovely with what was going on in the local area explained and offers to book a table at a restaurant for us. The hotel is very clean and comfortable, providing everything we needed for our overnight stay.

Dear VICTORIA M., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Efficient, friendly and very clean

Customer review rating 4.5/5

Christine S. Families - 02/06/2019 AccorHotels certified review

We arrived quite late from a eurotunnel crossing. The representative on the desk was so polite and welcoming. If possible to know who dealt with us then I would be so grateful if he could be made aware how impressed we were with him. We only stayed the one night and left early to travel onwards then but we were pleased with the size and layout of the room. We have stayed once before and that is one of the big appeals. After a long journey we feel this gives us and our daughter the best sleep rather than a room with two double beds side by side or a bunk bed.

Dear CHRISTINE M., We do thank you for having left a comment in connection with your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. We are so glad to receive your positive feedback. This is an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Mr

Customer review rating 4.5/5

Zelalem B. Solo - 02/06/2019 AccorHotels certified review

Friendly atmosphere, welcoming reception. I enjoyed my stay.

Dear Sir B. ZELALEM Thank you very much for the great review of our hotel! We are so glad that you enjoyed your stay and we will do our best to always satisfy you. Looking forward to welcoming you in a near future. Sincerely, Cédric. Quality Manager.

Disappointed only 3 coffee pods, air con not functioning in cooling mode.

Customer review rating 4.5/5

A R. Couples - 01/06/2019 AccorHotels certified review

Staff very pleasant and informative and swift check in. For the cost (140 euros for one night) I would have expected more coffee pods, bottles of water matching the number of guests, we had one bottle for 2 guests. Air con that functioned in cool mode. A proper hand held hairdryer. A toilet that is not like an airplane toilet. Room size was very good but your brand fragrance in the foyer and room was overpowering. We had pigeon excrement on our window sill when we opened very unattractive. Our shelf which houses the kettle was damaged and the front had been removed showing a tatty rough lining of the MDF and could have injured a child. I would only consider this a 2 star experience. (Your staff get 5 stars your premises let them down. )

Dear ANDY R., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our welcome products are offered per room not per number of person in the room, however further a next stay do not hesitate to ask for some more coffee pods or bottle of water, we will be pleased to give you some more. I would like to inform you that we also have some hand held hairdryer available on reception on request. I have well transmitted your remarks regarding the cleaning on the window and the perfume in the room to our governess service and your comments regarding the kettle and the air con to our technician to prevent the future occurence. I am conscious that these inconveniences have altered the quality of your stay, therefore I will credit 2000 points on your Le club card as a commercial gesture. This will give you a voucher of 40€ available for a future stay in the hotel of your choice. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Adjointe de direction

Friendly staff and good clean room

Customer review rating 4.5/5

Gill H. Couples - 30/05/2019 AccorHotels certified review

Everyone always makes us welcome and the rooms are spacious and always clean.

Dear GILL H., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.
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