Hotel - Novotel Suites Calais Coquelles Tunnel sous la Manche
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel

4.0/5 930 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00-12:00
    • Opening hours : Week-end 07:00 12:00
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 100 suites
  • 100% non-smoking hotel
  • 3 suites for people with reduced mobility
  • 38 family suites
  • 8 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Suite TV
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our suites fittings

Our restaurants and bars

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4.5/5 AccorHotels Rating 1,711 reviews

Our guest reviews for Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 930 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Elaine S. Couples - 04/12/2018 AccorHotels certified review
« No complaints »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELAINE S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Zelalem B. Business - 03/12/2018 AccorHotels certified review

There is a cordial and friendly reception all the time. Staff members are cooperative and helpful. Every time I arrive at the hotel, I am welcomed with genuine smile and I feel at home. One great advantage is the proximity of the hotel to where I work, besides, the hotel is surrounded by a huge mall with shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZELALEM B., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

A. F. Business - 01/12/2018 AccorHotels certified review
« Very good »

Excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cédric. Quality Manager.

Rosemary R. Friends - 30/11/2018 AccorHotels certified review
« Reliable »

This hotel is a good stopover from people just arriving in France or for those on their way home. I stay her for all the things to see and do in the local and the wider area. For example on this trip we drove to Cassel for lunch at L’art Doize and then on to Ypres to visit their Christmas Fair. They play the Last Post at the Menen Gate every night at 8pm and have done since the end of the war. Ypres amazes me. It was flattened by the war and it was rebuilt to replicate what was there before and, if you didn’t know, you wouldn’t guess. It’s truly amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROSEMARY R., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Mark C. Families - 30/11/2018 AccorHotels certified review
« Staff are super ... the hotel is looking a little tired »

We have stayed at the Novotel Suite Hotel at Calais for many years now, we have seen the name change and the staff come and go. The staff are always very friendly, helpful and nothing is ever too much trouble for them. I think the only criticism that we have now is that the hotel is looking very tired, the carpets are stained and for the price there are better places

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK C., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we have taken into account your remarks about our hotel maintenance and we have informed our technician about this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Cj W. Families - 27/11/2018 AccorHotels certified review
« Excellent hospitality »

Staff were very friendly and helpful. Location was excellent. Room was spacious and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHY W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Anne C. Friends - 26/11/2018 AccorHotels certified review
« As good as ever »

Always a nice welcome. Room is good size but we had to request extra towels etc as we had booked for 3 people. But we always enjoy staying here and it is excellent value

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE C., I very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche! It is always a pleasure to receive positive feedback. I will share your comments with our team! Please accept my apologies for the extra towels missing in your room, I have transmitted your remark to the governess to prevent the future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Adjointe de direction

Jennifer H. Couples - 26/11/2018 AccorHotels certified review
« Very good stopover at new Novotel Suites Calais »

Very convenient and comfortable hotel with good facilities. Ordered some light food from room service which was much nicer than expected. The service from the receptionist was extremely pleasant! Only problem was the temperature in the room - far too hot! And no way of cooling it down, air con didn’t seem to be working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNIFER h., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Andrew C. Couples - 25/11/2018 AccorHotels certified review
« Great »

As usual all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW c., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Adjointe de direction

Roger Couples - 22/11/2018 AccorHotels certified review
« SPACIOUS »

Excellent, as usual. Thanks to the 'gilets jaunes' (yellow vest) protests that coincided with our stay, we spent a lot more time in our hotel room than we expected. Grateful for the space and the room facilities. Especially grateful for the ever friendly and helpful hotel team for keeping us informed about the state of the blockaded autoroute. Nice view of the rows of stationary trucks from our hotel window. Managed to bring forward our departure by a day but will definitely make up for it by booking another stay when (if) the present state of anarchy comes to and end. 2019 makes 20 years of us using this hotel and that points to great satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M D., All the team and I wish you an happy birthday despite of the disappointed stay you spent in France this week. We hope you had a nice and quieter return to your house :) :) If we don't see you again, we wish you a merry Christmas and an happy new Year 2020 to both of you and your family and friends. Take care, Waiting for the pleasure to welcoming you again soon, Sincerely, Emilie Balle Adjointe de direction

John C. Families - 14/11/2018 AccorHotels certified review
« A comfortable spacious room and good parking facilities »

A comfortable overnight stay after a long drive from the south of France. All perfectly adequate but the eating facilities are a bit utilitarian.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emilie Balle Adjointe de direction

B. Business - 12/11/2018 AccorHotels certified review
« Mr »

I am very happy to stay for a week in your hotel and I am extremely happy with all the staff, from the Manager, receptionist and cleaners. ThANk you so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zerihun B., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always nice to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Waiting for the pleasure to welcoming you back soon and we hope your next visit will be as pleasant as the previous one ! Sincerely, Emilie Balle Adjointe de direction

Jacqueline W. Families - 05/11/2018 AccorHotels certified review
« Room was clean and tidy with everything we needed and the welcome and service at reception and at breakfast was very friendly. »

We were very pleased with our stay. We always book to stay here on our return journey home to the UK as we know what to expect. Rooms are always well presented, clean and tidy. staff are always friendly, pleasant and welcoming. Like the location of the hotel being within walking distance of Cite Europe to do so shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Robert S. Couples - 04/11/2018 AccorHotels certified review
« Like coming home! »

We had a very warm and helpful welcome from the young man on reception and made to feel genuinely welcome. However, there is too much disposable plastic and paper in the rooms. Instead of plastic glasses and paper cups we would expect glasses and china mugs. This would certainly improve your sustainability credentials.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Zelalem B. Business - 02/11/2018 AccorHotels certified review
« Mr »

I always felt at home and enjoyed the warm welcome. Staff members are friendly and the kiss on the cheek makes me feel as if I have gone back to my country of origin. Thank you for the outstanding service and keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZELALEM B., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Larry L. Couples - 01/11/2018 AccorHotels certified review
« Great location for the Eurotunnel »

As usual the room and service were fantastic. We were a little disappointed with the breakfast selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LARRY L L., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Philly Couples - 31/10/2018 AccorHotels certified review
« consistently good »

The staff here are extremely friendly and welcoming. The rooms are spacious and it is very convenient for the tunnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILLIP S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Mr R. H. Friends - 31/10/2018 AccorHotels certified review
« very relaxing »

lovely hotel with very helpful friendly staff. Nice big clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Balle Deputy manager

Anonymous Families - 31/10/2018 AccorHotels certified review
« Great welcome, comfortable stay »

The welcome was by far the best I have had of any of my stays at Novotel. The gentleman at the desk was very helpful and provided us with all we needed for our stay. He was also very good with my two young children, which is not always the case. The rest of the stay was as I expected, having previously stayed at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW M., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Mike Couples - 30/10/2018 AccorHotels certified review
« room ok »

Ok nothing sparkling

Our hotel has responded to the review
Our hotel has responded to the review

Dear M C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Do you mind to give me more details about what you didn't appreciate at the breakfast buffet and others services during your stay please? Your comments would be helpful to improve the quality of our services. Sincerely, Emilie Balle Deputy manager

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