Hotel - Novotel Suites Calais Coquelles Tunnel sous la Manche
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel

4.0/5 926 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00-12:00
    • Opening hours : Week-end 07:00 12:00
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 100 suites
  • 100% non-smoking hotel
  • 3 suites for people with reduced mobility
  • 38 family suites
  • 8 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Suite TV
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,653 reviews

Our guest reviews for Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 926 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 12/10/2018 TripAdvisor review
« Overnight stay »

Found the executive room to be clean and spacious. Staff were very helpful. Have not stayed in this hotel previously but will use this in future on our trips to France. The little extras for the executive room were appreciated. There was plenty of parking and the location to the Tunnel was excellent.There is no restaurant but this was not a problem due to the location.

Walbo Business - 09/10/2018 AccorHotels certified review
« Superb! »

Succinctly: Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear BONSA W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Ron U. Couples - 06/10/2018 AccorHotels certified review
« Comfortable »

We found the suite very comfortable, although the air conditioning seemed to be confined to one area and not the bedroom area which would have been more comfortable at night. The staff were friendly and efficient and we enjoyed the brief interlude at the bar. Breakfast was excellent, once again with very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RON U., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Roy M. Couples - 05/10/2018 AccorHotels certified review
« Not as good as it should have been »

I booked a room on the basis that it had air conditioning. It did have but it was switched off centrally so was not available. I should have been informed of this so that I had the opportunity to cancel

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGE M., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have ventillators and heaters available at the reception for our guests, do not hesitate to ask for it further a next stay if the temperature of the room does not suit you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

Anonymous Couples - 01/10/2018 AccorHotels certified review
« Pleasant + helpful staff, large room, very comfortable bed »

Have stayed here many times due to proximity to tunnel and motorway network as we travel onwards into Europe. The new beds are very comfortable, the rooms always clean and staff really pleasant. It is wonderful to have a microwave for heating snacks, and the mini fridge is useful although not very cold. The accessibility of the rooms is superb for visitors with disabilities, with plenty of space and wetroom facilities, although the doors are a little heavy for a wheelchair user. The number of English language channels on the t.v. has declined over the period with very few available now, although most travellers are not staying long enough for this to be an issue. The breakfast buffet is adequate, and includes gluten free bread, but has also been reduced e.g. the only fruit juice choice is orange and there is no fruit salad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM B., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. We have well noticed your comments regarding the breakfast, this will be helpful to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Lynne W. Couples - 25/09/2018 AccorHotels certified review

We were extremely disappointed with the hotel. It is rated as 4 stars but in our opinion this is an incorrect description. The room was tired looking and the carpet was grubby. There was a distinct odour around the toilet area. Also there is no restaurant which for a 4 star hotel is bizarre. We will not be returning and would not recommend it to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYNNE W., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have took the appropriate measures to address your comments regarding the cleanless of the room to our housekeeping depatrment and prevent the future occurrence. I would like to advise you that in the Novotel Suites concept there is no restaurant as specified on our web site. We have a 24hous cathering corner available. There is a restaurant in the hotel Ibis next door and about 15 restaurants in the Cité Europe shopping center 2 mins walk from the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

Andrea Families - 24/09/2018 AccorHotels certified review
« Good experience »

Nice room, friendly staff, convenient position near the eurotinnel, big parking, lots of shops and restaurants around (shopping center at walking distsnce), security (border police agents use the hotel as a base)

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREA P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Grahamburn Couples - 23/09/2018 AccorHotels certified review
« Novotel Suites Calais »

Have stayed here several times now. Always enjoyed our stay. Staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Balle Deputy manager

Anonymous Couples - 21/09/2018 AccorHotels certified review
« Mr A S. »

Staff were extremely helpful and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Gill H. Couples - 20/09/2018 AccorHotels certified review
« Very clean spacious room and friendly staff »

As always, we found everything very good and were kindly given an upgrade. Justine, on reception, was extremely pleasant and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear GILL H., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Anonymous Couples - 19/09/2018 AccorHotels certified review

Liked the room - an executive suite. Rather noisy from passing traffic. Shame that you do not provide evening meals as food in Ibis appears to be deteriorating in my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTINE B., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased that you enjoyed your executive suite. I am sorry for the inconveneience caused by the traffic during the night, further a next stay do not hesitate to ask for a room overlooking the carpark. There is no restaurant in the Novotel Suites like in the Novotel hotels, therefore we have a 24 hours cathering corner with some meals and desserts. You also have about 10 restaurants in the commercial center Cité Europe which is 2 min walk from the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

Jason A. Couples - 19/09/2018 AccorHotels certified review
« Used many times now. Great overall. »

Staff were fantastic, check-in easy and fuss free, only let down is that the room 308 had a blocked shower waste meaning that water flooded the bathroom. I feel that I must also say that the rooms are starting to look a bit worn and tired as the carpets and fixtures are now looking shabby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. JASON Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thus, we have taken into account your comments and we will do necessary correctives to solve it. Sincerely, Cédric. Quality Manager.

Mr A. M. J. D. Couples - 18/09/2018 AccorHotels certified review
« Extremely satisfied »

Could not fault the suite, or the cleanliness. All staff form reception to cleaning staff seemed to be professional, competent and friendly. It's our second stay at Novotel Suite, and will certainly stay again. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M and Mrs D., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Tony Families - 17/09/2018 AccorHotels certified review
« Great place to stay before using the tunnel »

Dog friendly hotel with comfortable and quiet rooms...ideal before an early start.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY L., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Alison E. Couples - 17/09/2018 AccorHotels certified review
« Very helpful staff »

As a quick one night stopover after a late night tunnel crossing this hotel was ideal. Very close to the terminal with a bar and snacks available. The restaurant appears to be in the Ibis next door. I had a spacious executive room. The staff were friendly and very helpful. Dog friendly as well. I would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALISON E., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

Anonymous Business - 16/09/2018 AccorHotels certified review
« Mr »

Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear KHALIL N., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Adjointe de direction

Andy Couples - 15/09/2018 AccorHotels certified review
« Great location, perfect for tunnel and shops. »

A welcome break before a long journey, very pleasant staff all very helpful comfortable rooms and breakfast if you want it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW P., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

M B. Couples - 14/09/2018 AccorHotels certified review
« A lovely comfortable room »

A one night stop but a great nights sleep as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARION b., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Al B. Couples - 11/09/2018 AccorHotels certified review
« Great experience, accommodation and friendly helpful staff »

Please see title

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN B., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

Dom B. Couples - 11/09/2018 AccorHotels certified review

Brief stay - easy check-in and check-out

Our hotel has responded to the review
Our hotel has responded to the review

Dear DOMINIQUE B., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

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