Hotel - Novotel Suites Calais Coquelles Tunnel sous la Manche
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel

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4.0/5 904 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00-12:00
    • Opening hours : Week-end 07:00 12:00
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 100 suites
  • 100% non-smoking hotel
  • 3 suites for people with reduced mobility
  • 38 family suites
  • 8 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Video games on TV in room
    • Computer
    • High speed transmission line
    • Suite TV
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 1,475 reviews

Our guest reviews for Novotel Suites Calais Coquelles Tunnel sous la Manche

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 904 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
John O. Couples - 13/06/2018

Started with your System unable to take bookings the 15/5 by phone I made booking,mea culpa did not check confirmation date,price quoted 134.25,on arrival found that date was in August,hotel sorted it out however was charged full daily rate. Breakfast,for the price inadequate,yoghurt only 1 left,bread very little and badly described ie; complete turned out to be brioche...so for the price not good and nobody to ask.

AccorHotels certified review
Andy S. Couples - 11/06/2018
« Ticked the boxes »

Pleasant staff. Easy check in/out. Good facilities. Very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDY S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

AccorHotels certified review
Linda Friends - 10/06/2018
« Great hotle »

Lovely suite, reasonable price. Staff couldn’t be more helpful. Ideally situated for the Tunnel. Couldn’t ask for more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDA H., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

AccorHotels certified review
K. A. Business - 09/06/2018
« Different »

Having read the web site I wasn’t expecting much especially when they list toilet paper as a facility. However I was impressed once I got over the initial surprise at the lack of restaurant however being told the one in the Ibis was available just yards away I was happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. K., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

AccorHotels certified review
Jonathan W. Couples - 08/06/2018
« Good roomy hotel very convenient for the tunnel »

Comfortable quiet and extremely convenient for the tunnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear RACHEL W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

AccorHotels certified review
Brett W. Business - 07/06/2018
« Nothing bad to report. Clean, comfortable, quiet! »

All fine. I stay here regularly based on the location for the tunnel. Excellent service from the staff. I like the size of the rooms. The beds are good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRETT W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

TripAdvisor review
Couples - 05/06/2018
« convenient overnight stop »

Very handy for the shuttle especially if arriving later in the evening. the room is large and airy and equipped with a microwave, a kettle and a fridge. We arrived about 9pm French time equipped with 2 ready meals and found it much more relaxing than a restaurant meal at that time and after travelling but beware you need your own plates and cutlery. using the kettle we were able to fill flasks for a hot drink at motorway Aires, superior to the machine coffee available at Aires en route!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest First of all we would like to thank you for sharing your opinion. My staff and I would like to thank you for the positive opinion you had about our hotel, this give us the feeling to keep on making our best to please our customers We hope to see you again soon ! Best regards.

AccorHotels certified review
Emer Families - 04/06/2018
« Fabulous stay again »

Very comfortable, ideal location, friendly staff - will definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMER M., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

AccorHotels certified review
Frank Families - 04/06/2018
« Very friendly staff, great (connecting) rooms for us. »

We had a great stay, worked perfectly for our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANK S., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

TripAdvisor review
Family - 04/06/2018
« Good - in the end! »

We booked an overnight stay here after a late arrival by ferry from the UK. We were initially disappointed with our room. The room was on the ground floor and the window opened either fully or not at all, which was not suitable from a security point of view and it was a hot night so not opening it wasn't an option with four of us sharing a room. We asked to move rooms but initially this was a problem as we had already 'occupied' the room for a few minutes. However, the kind staff worked hard to find an alternative room and we were then offered one on the first floor where we could safely open the window. The room itself was very comfortable, although be aware that the fourth bed is not standalone and pulls out from under the main bed (in the previous Novotel Suites room in a different location, the two extra beds were normal single beds). Can't fault the general comfort though and the bathroom is particularly impressive. We had a great night's sleep and the breakfast in the morning was outstanding; one of the best we have had in a hotel. We'd definitely stay again if we needed an overnight stop in Calais.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest I am very pleased to read that you enjoyed your stay and found our location ideal. Your review will be shared with all our staff members. I am sure this will encourage them to continue providing the excellent service they have done so far. We look forward to welcoming you back. Kindest regards,

AccorHotels certified review
Gill H. Couples - 03/06/2018
« Large clean room and friendly staff »

As always, the rooms and staff here are excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear GILL HAYWARD, We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

AccorHotels certified review
Joanne Families - 01/06/2018

Suites were clean and comfortable, beds were divine . The only thing I can comment on is there was no tea or coffee or milk in our room only the kettle and sugar , but overall a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNE B., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we do are sorry for the inconvenience that you have encountered. Thus, we have taken into account your remarks and we made the necessary correctives. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

AccorHotels certified review
Mr D. H. Families - 31/05/2018
« Excellent »

Very enjoyable and as always are made to feel special and welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID HARRIS, We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

AccorHotels certified review
Araya S. Business - 29/05/2018
« Mr »

The treatment was by the manager and staff was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARAYA s., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Quality Manager.

AccorHotels certified review
Tony B. Couples - 23/05/2018
« Handy location »

We have stayed many times over the time this suitehotel has been open. Indeed it's our first choice. We like the space, security of the car park and the self catering available with chairs and table. After a long drive from the south of France you can just collapse in the well appointed room. The staff are always very helpful and you are conviently close to Cite Europe and the Tunnel. It's a shame therefore that the second floor where we stayed is showing its age. It needs updating and some proper room checks. The carpet outside the lifts is way past needing to be replaced and brings down the tone of the hotel. Our door didn't shut properly and the bath plug device was broken and prevented water staying in the bath. Come on Accor you are better than this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY B., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address your comments to the appropriate services (technical and housekeeping) and prevent future occurrence. I am pleased to inform you that all he bedding of the hotel is plan to be changed at the beginning of June, Waiting for the pleasure to welcoming you back soon, Sincerely, Emilie Balle Deputy manager

AccorHotels certified review
Allan911 Couples - 21/05/2018
« Good location, and well equipped room. »

Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALLAN M., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Balle Deputy manager

AccorHotels certified review
Jen Families - 14/05/2018
« Pleasant stay »

Good reception and friendly staff. Room was nice and spacious however was a little bit dirty and some strange substances in places which wasn’t the nicest experience so had to clean ourselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mme Butler, Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to our housekeeping department and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

AccorHotels certified review
Mr A. H. G. Business - 14/05/2018
« Mr Amir G. »

I have stayed in this hotel several times, I have experienced great hospitality by the staff and the manager who are doing a fantastic job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMIR G., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to welcoming you, Sincerely, Emilie Balle Deputy manager

AccorHotels certified review
Pierre Families - 11/05/2018
« Transition »

Sleeping room was smelling of painting, which is bad when children are in. Shower was dirty, with yellow water remaining in. Room 523

Our hotel has responded to the review
Our hotel has responded to the review

Dear PIERRE V., Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel sous la Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Pleased be assured that I will address this matters to our technical and housekeeping department in order to prevent the future occurrence. I am conscious that these inconvenience had altered the quality of your stay, this is why I will credit your Le club account of 1000 points as a commercial gesture. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Balle Deputy manager

AccorHotels certified review
Walbo Business - 07/05/2018
« Superb! »

Excellent! Customer services are professional and very helpful, and well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear BONSA W., We very much appreciate your comments regarding your stay at the Novotel Suites Calais Coquelles Tunnel sous la Manche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cédric. Front Desk.

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