Hotel - Novotel Moscow Centre
Novotel Hotel Novotel Hotel

Novotel Moscow Centre Hotel

4.0/5 1,466 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets welcome for an additional charge 1,500  RUB
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 255 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • TV with on-screen billing info
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,219 reviews

Our guest reviews for Novotel Moscow Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,466 reviews
Frederic A Business - 10/03/2019 TripAdvisor review
« warm welcome. Great service. good location. »

warm welcome. Great service. good location. People do care and they are bringing the attention to make your stay enjoyable. Easy to get to any place in Moscow by metro. Breakfast is good and propose a lots of choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic A, Thank you very much for your warm comments on your recent stay at Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Alexey Sharapov Front Office Manager

Andrei Business - 28/02/2019 AccorHotels certified review
« Average hotel »

The room was OK, but the sofa... it's old and uncomfortable, no reason to have it... No place to seat at the breakfast - all tables were occupied at 08-20 AM...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrey L., Thank you very much for your comments on your recent stay at Novotel Moscow Centre. It is a pleasure, indeed, to receive positive feedback from our guests, and we are glad that you enjoyed your stay. I will surely pass your comments about the breakfast to the head of the Restaurants and Bars department. Please, accept my sincere apologies for the inconveniences at your breakfast time in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Anonymous Business - 22/02/2019 AccorHotels certified review
« Decent and sustainable. »

It was good. Cosy room, small but convenient bathroom. Water and tea in the room (I didn't see any bar?) Breakfast have become more "economical" - herring instead of salmon:), less choice of bakery, in comparison with my previous stays. But internet connection better than previously. Quite quick check in and check out, but payment was triggered twice - on the day of arrival and erroneously on the day of check out (now money is back).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your comments on your recent stay at Novotel Moscow Centre. It is a pleasure, indeed, to receive positive feedback from our guests, and we are glad that you enjoyed your stay. I will surely pass your comments about the breakfast to the head of the Restaurants and Bars department, and we will see what we can do to rework our breakfast menu. Please, accept my sincere apologies for the inconveniences caused by the technical mistake during your check-out process. We contacted our bank technical support and made sure this problem never appears again. Novotel Moscow Centre team remain at your service and we will be happy to welcome you back. Sincerely yours, Alexey Sharapov Front Office Manager

Solo travel - 07/02/2019 TripAdvisor review
« Great Location »

Great location to two metro stations - Mendelievskaya and Novoslobodskaya. One stop to Belarussky station to Sheremetyevo airport from former and fews stops from latter to Domodedyeva airport. Few stops to Red Square. Nice restaurants and shopping mall close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SaiRamNilgirl, Thank you for your review on your stay at Novotel Moscow Centre. We were delighted to learn that you were satisfied with the hotel location and liked your stay with us. Our team remain at your service and we are looking forward to welcoming you back to Novotel Moscow Centre next time you will be visiting Moscow. Sincerely yours, Alexey Sharapov Front Office Manager

Olga Business - 06/02/2019 AccorHotels certified review
« Good »

+ Room size, near the metro station, good breakfast, reception - no possibility to open window, bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Sharapov Front Office Manager

Giancarlo T. Business - 25/01/2019 AccorHotels certified review
« business in Mosow jan 2019 »

Confortable and efficient services. Personnel adequate and skilled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giancarlo T., Thank you very much for your comments on your recent stay at Novotel Moscow Centre. We were happy to learn that you liked your stay and rated our quality of service this high. Novotel Moscow Centre team remains at your service and we will be glad to welcome you back next time you will be visiting Moscow. Sincerely yours, Alexey Sharapov Front Office Manager

Solo travel - 15/01/2019 TripAdvisor review
« Convenient location; nice hotel »

Fast check in and check out. Friendly staff; clean hotel and very nice common parts but the rooms would need a small refurbishment. Ideally located by a subway entrance, which makes the hotel a great spot to visit the city while on a short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eloi_fl, Thank you very much for your comments regarding your recent stay at Novotel Moscow Centre. We are very glad that you were satisfied with your stay, the swift and smooth check in and check out processes, as well as with the professionalism of our staff members. Our hotel team are always at your service, we will be happy to welcome you back to Novotel Moscow Centre next time you will be visiting Moscow. Sincerely yours, Alexey Sharapov Front Office Manager

Anonymous Solo - 12/01/2019 AccorHotels certified review
« Nice room with helpful staff »

The room is very spacious and beautiful though the heating was not a super strong one. The staff are very helpful as they respond to my request. Though they may not have the best English, they did try their best to satisfy my needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hau Yung G., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sharapov Alexey Front Office Manager

B. Business - 04/01/2019 AccorHotels certified review
« Novotel Standing »

Perfect, professionals

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., Thank you for choosing Novotel Moscow Centre and sharing your opinion with us. We have already discussed all your comments with our team and we are glad that you appreciated your experience! We will be delighted to welcome you back at Novotel Moscow Centre on your future trips to Moscow! Yours sincerely, Sharapov Alexey Front Office Manager

Nicole Couples - 03/01/2019 AccorHotels certified review
« Met all expectations. Would recommend and stay again. »

Location above two Metro lines and close to many restaurants is very convenient (especially in winter). Loved the comfortable bed, decent sized room, kettle, basic gym, spotlessly clean, excellent buffet breakfast with mostly helpful and friendly staff. Found entry and exit with luggage difficult as doorman just watched and did not assist with doors or check if we needed help. The additional of an area map showing the nearest restaurant, pharmacy and supermarket options and perhaps some additional hooks would be helpful. Would suggest soap dispensers in shower and above basin to reduce packaging of toiletries. Would definitely stay again and recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sharapov Alexey Front Office Manager

Vinod P. Friends - 03/01/2019 AccorHotels certified review
« DISSATISFIED »

Drinking water was not provided even when i told i would pay the money and had to wait for hours to get the water I had to call every night 3-4 times during my 4 days stay Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinod P., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sharapov Alexey Front Office Manager

Nader Families - 03/01/2019 AccorHotels certified review
« Excellent hotel in a perfect location »

Very good hotel, friendly staff, clean rooms, and an excellent location next to the metro station and just 10 minutes away from the absolute city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nader, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sharapov Alexey Front Office Manager

Zaza Business - 26/12/2018 AccorHotels certified review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zaza R., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sharapov Alexey Front Office Manager

Richard B. Business - 26/12/2018 AccorHotels certified review
« A strangely pornographic experience »

I came back one evening to discover call girls in the hall and pornography on the screen in the bar. Since yours is a family hotel, wonder if my experience is normal in your hotel chain or unique to Moscow? I'd be glad to know. I have photographs which I would gladly send you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., Thank you for taking the time to tell us about your experience at the Novotel Moscow Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sharapov Alexey Front Office Manager

Shahab Business - 19/12/2018 AccorHotels certified review
« Very good hotel, horrible internet »

I am a silver member of Accorhotels group and had stayed in this hotel in last November (2018) and was very satisfied of everything. This time, 9th to 13th December 2018, two things were out of my expectation: 1- the breakfast became much smaller and less diversified comparing with my previous stay: 2- the internet service was horrible I am thinking to change my hotel next time I am in Moscow, late December most probably

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahab, Thank you very much for your comments regarding your recent stay at Novotel Moscow Centre. It was great to learn that in general you had been satisfied with you stay. Please accept my sincere apologies for the inconveniences caused by the unstable and slow speed of the internet network in your room. Let us know when you are going to book Novotel Moscow Centre again and we will install a personal wi-fi hotspot just next to your room. Novotel Moscow Centre team are always at your service and we will be happy to welcome you back to our hotel next time you will be visiting Moscow. Sincerely yours, Alexey Sharapov Front Office Manager

Black K. Business - 16/12/2018 AccorHotels certified review
« Ok »

Love this hotel but I could hear the lift. Sleep was not good which was an issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Black k., Tbank you very much for your comments regarding your recent stay at Novotel Moscow Centre. Please accept my sincere apologies for the inconveniences the noise from the elevator caused to you. I totally agree with you that a good sleep is one of the major things a hotel should provide to the guests and I am very sorry that you were not satisfied with it. Please notify us of your next booking and we will be happy to provide you with a room far away from elevator for your next stay. Novotel Moscow Centre team are always at your service and we will be happy to welcome you back during your next trip to Moscow. Sincerely yours, Alexey Sharapov Front Office Manager

Ksenia N. Solo - 16/12/2018 AccorHotels certified review
« Excellent, Every Time »

I have stayed at this location five times, and each time has been excellent. The rooms and bathrooms are clean and large. Since my last stay in 2017, the toiletries in the bathroom have improved (there is everything you need from soap to a vanity kit), and the lobby has been renovated in a very contemporary style. There is a computer work station for guests, which makes business quick and easy. Wifi is generally good throughout the building. I stayed in room 421, which was quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ksenia N., We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Alexey Sharapov Front Office Manager

Adrian Business - 15/12/2018 AccorHotels certified review
« Very efficient and friendly staff presenting a very high level of professionalism »

Being looked after by an extremely supportive, knowledgeable team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, Thank you very much for your comments on your recent stay at Novotel Moscow Centre. We were delighted to learn that you liked your stay and had had a pleasant experience at Novotel Moscow Centre. I will share you comments with my colleagues to let them know of their contribution to making your stay comfortable and smooth. Our team are always at your service. we will be privileged to welcome you back to Novotel Moscow Centre. Sincerely yours, Alexey Sharapov Front Office Manager

Anonymous Business - 12/12/2018 AccorHotels certified review
« Good conditions, but poor WiFi »

Friendly staff, decent food, clean room. But WiFi, though connected, was poor and didn't allow either to read Facebook posts / Whats'Up messages or to get mails. My colleague asked the staff at the reception, but they couldn't help with it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia, Thank you very much for your comments regarding your recent stay at Novotel Moscow Centre. We are glad that you were satisfied with you room and the friendliness of our staff members. Please, accept my sincere apologies for the inconveniences caused by the unstable and slow internet speed. I passed your comments to my colleagues from IT department and you can rest assured that the IT manager checked the network and fixed all the defects. We are looking forward to welcoming you back to Novotel Moscow Centre. Sincerely yours, Alexey Sharapov Front Office Manager

Londoner Business - 12/12/2018 AccorHotels certified review
« Disappointing »

Some of the reception staff were polite, but others did not seem to want to help/did not speak a word of English. The reception area is very nicely decorated, but the rest of the hotel is in desperate need of redecoration. My room was a nice size, but the furniture was not comfortable, and was really dated. The carpet is atrocious and feels dirty. The bathroom needs to be ripped out. The layout of the bathroom is awful and i had to squeeze in to shut the door. The bathroom smells of damp and sewage, which is made worse when you shower. It just didn't scream comfort at all! Location was OK, not close to the centre, BUT there is a metro station just outside so nice and convenient to get to the centre. Also, on a positive note, the breakfast had a nice mix of hot and cold food, and accommodated most dietary requirements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Londoner, Thank you very much for your comments on your recent stay at Novotel Moscow Centre. I am very sorry that you had a disappointing experience at our hotel this time. Indeed, we have just completed the renovation on the lobby area and are expecting future refurbishment to start shortly. Please accept my sincere apologies for the inconveniences you experienced during your stay. I will share your comments with my colleagues and I very much hope that you will give us one more chance to completely change your impression. Please, contact us next time you will be choosing a hotel in Moscow and we will provide you with the best room available. Novotel Moscow Centre team are always at your service and we hope we will have the opportunity to welcome you back to our hotel. Sincerely yours, Alexey Sharapov Front Office Manager

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