Hotel - Novotel Moscow Centre
Novotel Hotel Novotel Hotel

Novotel Moscow Centre Hotel

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4.0/5 1,268 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 1,500  RUB
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 255 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,165 reviews

Our guest reviews for Novotel Moscow Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,268 reviews
AccorHotels certified review
Valeria Business - 10/02/2018
« It was mediocre. »

Overall it was ok hotel. Personnel was very friendly and responsive. First room I was in was extremely cold. I was moved to a different room right away; however, the new room had a very strange shower. The water from the shower leaked outside of the shower cabin and I had to wipe the floor every time I used the shower which was very inconvenient and time consuming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria, Thank you for your loyalty to Novotel Moscow Centre. We are very happy to receive your feedback about our staff professionalism! Please accept my sincere apologies for the inconvenience caused by air conditioning and shower cabin in your room. I have shared your valuable feedback with our Engineering Department and you can rest assured that we have already taken the necessary actions to prevent such incidents from happening in the future. On a more positive note you will be glad to know that following your comment air conditioning and shower cabin was immediately fixed. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Matteo Solo - 07/02/2018
« every was fine »

everything was fine as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matteo, Thank you very much for your comments! We really appreciate your opinion and are glad that your stay met your expectations! We will wait for you next time in Novotel Moscow Centre! Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Ilya M. Business - 07/02/2018
« Terrible management »

It has been one of those rare disappointments one can face with, staying in a well-known chain hotels, run by incompetent 'people'.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilya m., Thank you for taking the time to live your review. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. Please accept my sincere apologies for the inconveniences caused during your stay. Thank you once again for completing our guest questionnaire. Yours sincerely, Alexey Sharapov Front Office Manager

AccorHotels certified review
Anastasia Business - 01/02/2018
« The location beats everything »

I am very pleased with my stay at the hotel. The stuff was friendly and helpful, the room was spacious and clean, the breakfast was good and the location right above metro station couldn’t be better. The only thing I didn’t enjoy was a shower: water in the shower in room 914 is either too cold or too hot, it takes couple of minutes to find that one position when the water is comfortably warm, and then in two minutes the water becomes too hot again and you need to start over. Also, the water from the shower goes outside of the shower cabin from under the shower door, so that sleepers and bath mat/towel on the floor get all unpleasantly wet. Otherwise, my experience with the hotel was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasia, We very much appreciate your comments regarding your stay at the Novotel Moscow Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Anything in particular you would like us to improve? If you would like to share your experience with me, please, contact me directly h3… I'll be glad to listen to you. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Federico B. Business - 29/01/2018
« slightly under acceptable level »

under standard level

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Thank you for choosing our hotel and giving your feedback about your stay. Please accept my sincere apologies for the inconveniences caused during your stay. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Emile Families - 11/01/2018
« Not bad »

Great front desk team and house keeping. Greatly appreciate your help with the airport transfers (Phaeton taxi service). However, the room we were given had an unpleasant odour from the bathroom sink (room 1219), but we kept the door always closed so it did not affect us that much. We forgot to inform the front desk of it so please send the plumber to fix it. And it was too hot indoors (it is quite common in Russia, Korea and other countries during winter - overly hot indoors so you have to take off all your clothes immediately once you are inside). Could it be wise to reduce the temperature inside the hotel (corridors, lobby) and thus save the money on energy? We even requested the front desk to open a window in the room to get a bit of a fresh air in. Breakfasts are not great - powdered eggs and a very limited choice for vegans. You can get a far better choice for less money in a cafeteria around the corner (and we had it). But probably that was just us being too picky. Overall, your great personnel ironed out some organisational/operational imperfections (as it always happens in many other organisations around the world). Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emil, On behalf of General Manager let us to thank you for your comments! We are very glad that you valued our personnel so high. Please, accept our sincere apologies for the inconvenience caused to you sink. What a pity we did not get an opportunity to discuss this issue whilst you were still at the Novotel, as I am certain that we could have done a lot to improve your impression prior to your departure. We appreciate your loyalty and hope to see you again in Novotel Moscow Centre! Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Ekaterina S. Families - 31/12/2017
« Very good value for money and excellent service. »

From start to finish our stay was excellent. Smooth check-in, very nice bright modern room. WiFi and Internet very fast. Nice to have bottles of water provided every day for free. Breakfast very good and was included in our booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Sjostrand, On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. We would appreciate, if you leave the comments on www.tripadvisor.com. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Dr O. Business - 29/12/2017
« extremely satisfied »

Friendly welcoming staff makes my stay so homely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. We would appreciate, if you leave the comments on www.tripadvisor.com. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Andrey Business - 24/12/2017
« The Hotel was not expected so many people to come »

We had to wait more than two hours to enter the room, the only one elevator worked the next day we needed to leave. What was that, guys?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking your time to answer our questionnaire! Our guests` feedback is very important as it helps us to evaluate our services. Please accept my sincere apologies for the inconveniences you experienced during your check-in. I would like to assure you that I have personally taken necessary actions to ensure that this situation never happens again. I was sorry to learn about the unfortunate situation you experienced when using the elevator. Please be kindly informed that our maintenance team have ensured that the elevators are operating as they should. If you have the opportunity please do not hesitate to contact me directly with a brief description of your experiences during your stay with us. Thank you once again for completing our guest questionnaire and I am looking forward to hearing from you soon. Yours sincerely, Alexey Sharapov Front Office Manager

AccorHotels certified review
Jean M. Business - 15/12/2017
« Mr. »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Alfred L. Business - 13/12/2017
« Good hotel with restaurant and Metro nearby. »

ok, could be better if hotel has club floor or business centre. As this was a business trip, several issue were lacking such as toiletries availability, minibars and coffee machines.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. Please take our sincere apologies for your inconveniences caused by the absence of a business centre. The business centre zone is currently closed due to renovation works at our hotel. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Alex R. Solo - 13/12/2017
« Yet another comfortable stay at Novotel »

This is the third time I stayed in this hotel and it proved great yet again. Very good location, friendly staff and comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.R., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Arne G. Business - 02/12/2017
« The stay was ok »

I did not like that only the local siberian beer was available on tap. Also bottled alternatives were few. You used to have Stella Aortis on tap. I miss that. The service in the restaurant was a bit difficult. I ordered a cremed mushroom soup, which was cold when it weas served. When I told the waiter, she said "ok", and that was it. Needless to say that I did not eat my soup. My steak was also quite cold, the french fries were however nice. The breakfast the following morning was nice, and I was served 2 fried eggs with bacon as I ordered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. Please accept my most sincere apologies for the inconveniences caused due to the inadequate restaurant service you received. I have reported your comments to our Food and Beverage Manager and you can rest assured that she has already taken the necessary actions to prevent such incidents from happening in the future. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Nuch Friends - 29/11/2017
« Good location but need a small service »

I just would like to sent my postcard to home. Unfortunately,i couldn't find post office or the shop that sell stamp because they can't communicate in English. So I hope the hotel can provide a small service for me. I'm willing to pay stamp and additional fee but it was impossible for them. I was surprise as I went too many hotels and all can privide this service. I think you should provide small service to guest. It will be more appreciated. Also the staff (trainee) can not speak English well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. Please, accept my sincere apologies for the inconveniences caused by the unprofessional attitude of the personnel. I have forwarded your comments to the General Manager of the hotel and to the Heads of the departments and you can rest assure that the necessary training measures will be implemented in order for this situation not to happen again. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
K H. Business - 23/11/2017
« Very good »

Great location for my work, staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. We would appreciate, if you leave the comments on www.tripadvisor.com. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
German U. Couples - 21/11/2017
« Excellent service and location »

Good breakfast, I liked the room service, locations is just perfect, next to a metro station. Check-in and check-out fast and without issues. Good price in reference with its quality. Taxi service to the airport was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. We would appreciate, if you leave the comments on www.tripadvisor.com. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Nicholas Couples - 20/11/2017
« Just a hotel »

overall meets a hotel standard, but not others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Christo S. Solo - 20/11/2017
« Excellent. »

Excellent. Very spacious rooms. And some overlook at inner streets and are silent too. Room service was flawless too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. We would appreciate, if you leave the comments on www.tripadvisor.com. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Akshay J. K. Solo - 13/11/2017
« Novotel Moscow Centre - My Experience »

The stay at novotel for 6 days was fantastic, this is my third consecutive stay at the hotel. I find the staff very cooperative, clean rooms, situated at a good area which is accessible to all needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. We would appreciate, if you leave the comments on www.tripadvisor.com. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

AccorHotels certified review
Rafayel K. Business - 13/11/2017
« overall good »

All is ok - good service, clean rooms, polite staff. Front office staff didn't offer my welcome drink :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., On behalf of General Manager we would like to thank you for taking the time to answer our questionnaire. Customer feedback is really important to our organization as it gives us the opportunity to learn first-hand what our valuable guests think about our services. Thank you once again and we always look forward to welcoming you back next time you will be visiting the vibrant City of Moscow. Yours sincerely, Sharapov Alexey Front Office Manager

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