Novotel Suites Paris Rueil Malmaison Hotel 4 stars

TripAdvisor rating 4.0/5 231 reviews
Novotel Suites Paris Rueil Malmaison
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Hotel extras

  • Pleasant, comfortable and spacious suites

  • Suites that can be converted into meeting spaces

  • Bar and dining area, offering fresh and prepared dishes

  • Wellness area, free revitalizing massage

  • Close to the La Défense district and the west of Paris

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suites Paris Rueil Malmaison

17 Rue François Jacob
92500
rueil malmaison
france

Tel: +33147522262

Fax: (+33)1/47522260

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus :   158 RUEIL MALMAISON

  • LA DEFENSE :   144 RUEIL GARE RER

  • PORTE MAILLOT :   244 RUEIL GARE RER

  • RER :   A RUEIL MALMAISON

  • By plane

    PARIS CDG At 30km / 18.64 miles

  • By plane

    PARIS ORLY At 30km / 18.64 miles

  • By plane

    PARIS ORLY At 30km / 18.64 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By car

    AUTOROUTE A10/186 At 1.5km / 0.93 miles

  • By train

    RUEIL MALMAISON At 0.5km / 0.31 miles

GPS :48.889889, 2.174131

Our accommodations

Superior Suite with 1 double bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Suite with queen-size bed and convertible single couch

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Family Superior Suite with 1 double bed and 1 single sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Suite for guests with reduced mobility with 1 double bed

  • Max. number of persons: 2
  • Area: From 30

Our restaurants and bars

SUITE BAR

Photo non contractuelle / Strictly non binding

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Paris Rueil Malmaison

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,628 reviews

tripadvisor

TripAdvisor Rating 4.0/5

231 reviews

veryt easy and helpful staff, clean, large room with comfortable large bed and easy accessories and a breakfast with real food

Customer review rating 4.2/5

Alexander K. Business - 11/09/2019 AccorHotels review

very easy and helpful staff, clean, large room with comfortable large bed and easy accessories and a breakfast with real food. very pleased with my 2-days. i was epecially pleased with the bed and the breakfast as especially in france it is common to find a "breakfast" that is really buns and coffee and a "bed" that is really little more than a cot with a mattress.

Getting worse

Customer review rating 4.2/5

J. W. Business - 09/09/2019 AccorHotels review

You know I don't normally fill in these surveys each time I visit, generally things go OK, and there are some tolerable dislikes, but the overall situation seems to worsening. So, I guess it needs to be more formal feedback now... a) About 90% of the time I use the laundry service, the 'bag' and 'form' are not replaced in the room. Last week, even after asking at reception, it was only the 'bag' which was replaced, not the form as well. So, another trip to reception! It is a small detail but this process fails with such regularity (and I have raised it as an issue many times before) that I can only assume there is lack of ownership at various levels of management. b) Carpets, these green-looking carpets are stained and looking disgusting. Not the sign of a 4-star hotel. c) For the last 5 YEARS that I have been staying at your hotel, the cleaning staff (correctly) do not remove anything other than waste which is in the waste bin. But more recently, left-over meals (which can be re-heated) have been removed from the room. On both occasions I have informed reception and on both occasions there has been zero response from management. Why the change in room-cleaning protocol, and why the lack of response from management? d) Eggs...admittedly this is a small issue compared to Brexit!...but they are the only 'hot' food available at your hotel for breakfast. Just as an example, a full breakfast at this alternative hotel chain in the UK is 10.5 EUR https://www.premierinn.com/gb/en/why/food/breakfast.html So, when you deliberately do not put eggs out in the morning or 'the delivery did not arrive' then I do not see how you can still charge customers the full price for a breakfast. It is a matter of trust and principle. Linking all of these things together, it is my feeling that this hotel is starting to loose control. There are of course good staff and good things taking place. But I stay in MANY hotels and these kinds of issues are just not common, it would be nice if they could be improved. J

Worst experience

Customer review rating 4.2/5

Kishore Families - 05/09/2019 AccorHotels review

It was my first experience at Novotel Suites. I stayed in Novotel Hotels before and in my view they are bit expensive, but have high quality standards. I expected some additional facilities by staying at Novotel Suites.But this stay changed by view. We have to change 4 rooms on first day as air con was not working in first allocated room and others have different problems. We got complementary drinks because of this issue. Later we found the microwave provided is not fit for purpose. I complained about it at reception, but no action. I tried to call them on phone, but no answer. I tried to follow-up in evening and the receptionist informed that there is no house keeping services during night. I informed them that Accor Hotels members, but they seems not care about it. There were also other issues with Toiletries, but decided not to report as it will be waste of time. The hotel reception is one side of a bar and it seems there is no manager to address customer issues. The hotel location wise very good and they have underground paid parking.

Dear NAVEEN L., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Rueil-Malmaison. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. It's true, we don't have housekeeping during the night and when the receptionist is alone he can't leave the reception. I was here during all the week-end and I heard about your issue room and we gave you free drinks. For the other inconvenients i've nerver heard about it and I'm sincerely about that. As compensation we have put points directly on your Accorhotels member card. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel Suites. Please do not hesitate to contact me during your next visit. Sincerely,

Worest experience

TripAdvisor rating 4.0/5

NaveenLKK Family - 05/09/2019 TripAdvisor review

It was my first experience at Novotel Suites. I stayed in Novotel Hotels before and in my view they are bit expensive, but have high quality standards. I expected some additional facilities by staying at Novotel Suites.But this stay changed by view. We have to change 4 rooms on first day as air con was not working in first allocated room and others have different problems. We got complementary drinks because of this issue. Later we found the microwave provided is not fit for purpose. I complained about it at reception, but no action. I tried to call them on phone, but no answer. I tried to follow-up in evening and the receptionist informed that there is no house keeping services during night. I informed them that Accor Hotels members, but they seems not care about it. There were also other issues with Toiletries, but decided not to report as it will be waste of time. The hotel reception is one side of a bar and it seems there is no manager to address customer issues. The hotel location wise very good and they have underground paid parking.

Bad facilities for the price

Customer review rating 4.2/5

Sushma Business - 29/08/2019 AccorHotels review

No restaurant, dirty crridors and carpets, average rooms with small windows, for HIGH prices! Would not prefer to stay here again.

Customer review rating 4.2/5

Andre J. B. A. Families - 26/08/2019 AccorHotels review

Perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good experience

Customer review rating 4.2/5

C. Families - 24/08/2019 AccorHotels review

Efficient check in. Great stay.

Dear DAVID C., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Most satisfying stay

Customer review rating 4.2/5

Disha S. Couples - 22/08/2019 AccorHotels review

First of all the location seemed perfect. Away from the city centre's hustle bustle and at the same time not to far to reach. Very cordial and helpful staff. Neat and clean rooms and lobby. Good breakfast spread but should add more vegetarian options. Rooms are spacious and comfortable especially the bath. Value for money. Enjoyed a lot.

Dear DISHA S., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Louise P

Customer review rating 4.2/5

Louise P. Families - 10/08/2019 AccorHotels review

Great hotel. Very good for stopping if driving to Paris. Easy public transport into city centre. Good sized & clean rooms. Nice continental breakfast. Friendly staff.

Dear LOUISE P., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located for my business needs, great staff, facilities could be better.

Customer review rating 4.2/5

Scott C. Business - 06/08/2019 AccorHotels review

Rooms are comfortable, even during a heatwave. However there could be better food options, especially in the evening, so I was not able to effectively work from the hotel. In addition the serviceability of the elevators is a big problem. At least one elevator seemed to be constantly breaking down all week.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Fantastic

Customer review rating 4.2/5

Grigor A. Families - 31/07/2019 AccorHotels review

It’s very good hotel Fantastic staff Clean and comfortable

Dear GRIGOR A., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok but could be better

Customer review rating 4.2/5

Emilie Business - 30/07/2019 AccorHotels review

The key I was given did not work and not sure I like the no reception environment. No veggetarian/vegan product on the 24/7 shop either. The room was big but there was a baby crib in it which I found was odd.

Tour de France trip

Customer review rating 4.2/5

Britton Families - 29/07/2019 AccorHotels review

Very nice. Rooms were clean. Breakfast was pleasant.

Dear MAXWELL Y., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Uncomfortable and Inconvenient

Customer review rating 4.2/5

Lisa Business - 24/07/2019 AccorHotels review

The positive is that the staff was responsive and respectful. The lack of comfort and inconvenience was the elevator not being fully operational and very slow when it did work. Additionally, the lobby was extremely hot as well as the room. Even with the AC on, the room did not cool down after several hours.

Ok

Customer review rating 4.2/5

Anonymous Business - 17/07/2019 AccorHotels review

Not a good breakfast given price per night. Extremely low quality and even interns of variety and service.

Very comfortable hotel with great staff

Customer review rating 4.2/5

Alan Families - 09/07/2019 AccorHotels review

The hotel is very well located, just few meters from the Tube. Staff was super helpful in everything we needed. During all our stay, the hotel was very quite even though we could see that it had a lot of guests. The room was very spacious for us and the kids and it had great amenities. Breakfast was good enough and we really enjoyed the fact that it had enough options without it being too unhealthy. We will definitely recommend the hotel.

Dear M. G., Thank you so much for such a nice comment. We are really pleased to see that you enjoyed your stay with your family and all the services of the hotel. We hope to host you again soon ! The reception

Very pleasant stay. Comfortable, spacious & efficient staff.

Customer review rating 4.2/5

Ectr Business - 08/07/2019 AccorHotels review

Happy to find this hotel. Good size rooms, clean, comfortable. Good breakfast. Pleasant stay overall.

Dear Ms. T., Thank you very much for this nice comment ! We are really pleased to see that you enjoyed the services of the hotel and the rooms. We wish to see you soon, Regards, The reception team

Why did I pay my room twice????

Customer review rating 4.2/5

M. Families - 02/07/2019 AccorHotels review

Although the hotel was very nice, we were surprised to see that our room was charged twice! Once with a gift voucher which we received from some friends and once with our credit card. Although it was clearly mentioned and stated from the beginning that the room was booked with our gift card!!!

Hotel is clean and safe . near to train station

Customer review rating 4.2/5

Jennifer P. Families - 01/07/2019 AccorHotels review

Staffs are very friendly and helpful. overall very pleasant stay .

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good functional hotel in quiet district with easy RER access to central Paris

Customer review rating 4.2/5

Julie Business - 26/06/2019 AccorHotels review

Good experience. Stephen on front desk was particularly helpful and customer oriented. Breakfast area in shared reception was a little small. Bedroom was clean, I personally was not so keen on the modular toilet and bathroom areas, but all areas were functional. Continental breakfast choices were good.

Dear JULIE A MRS S., We very much appreciate your comments regarding your stay at the Novotel Suites Paris Rueil-Malmaison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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