Hotel - Novotel Suites Paris Stade de France hotel
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Paris Stade de France hotel Hotel

4.0/5 357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange
    • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 101 suites
  • 100% non-smoking hotel
  • 4 suites for people with reduced mobility
  • 42 family suites
  • 2 connecting suites
    • Pulse air
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Computer
    • High speed transmission line
    • Suite TV
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 2,686 reviews

Our guest reviews for Novotel Suites Paris Stade de France hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 357 reviews
Stuart L. Business - 13/02/2019 AccorHotels certified review
« Excellent »

Always a pleasure staying at this hotel while travelling on business.

Jd Couples - 03/02/2019 AccorHotels certified review
« Ms »

Convenient for the event we were attending at Stade de France. Very helpful staff. Excellent room and facilities.

Motinur A. Business - 01/02/2019 AccorHotels certified review
« Double charged for breakfast »

I was charged for breakfast when I checked in and checked out. I paid for 6 breakfast but only stayed 3 nights. I tried to explain to reception but he didn't understand I ran out of time and had to leave so couldn't get my money back.

Lars H. Business - 01/02/2019 AccorHotels certified review
« I will not stay in this hotel if I have other options »

These problems are, I think, not the fault of the cleaning staff and the problems described below are not just for one room/suite but for every room that I have been in in the hotel. The chairs and couch in the living area are disgusting with stains of who knows what to the point where one doesn't want to sit on them and the toilet room smells of urine very strongly, even after my asking to have it 'cleaned' again. I suggest that the cleaning people be supplied with the right tools to clean the toilet room with and instructions to clean the walls as the urine is no doubt all over them as well as the floor, as the walls are quite close in - and I don't think they even have proper mops to clean with. The breakfast isn't Novotel level either, to be honest, but I can live with it. If you fix the cleanliness problems let me know and I'll try the hotel again but at this point I would rather stay elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LARS H., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Stade de France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy ROGER Directeur / General Manager

W. Families - 28/12/2018 AccorHotels certified review
« Better than expected. »

Good customer service via front desk and kitchen staff. Nice room. Easy to park on street. Easy access via train to Paris.

Michael Business - 15/12/2018 AccorHotels certified review
« My booking could not be found »

I booked on line using the Accor App, my booking was confirmed but when I arrived they could not find my booking, I usually have a good room but felt that my experience was effected by the fact that the Hotel did not have me booked in. I showed the confirmation email and they found me a room for 3 nights but I was not very impressed.

Frederick H. V. H. Business - 14/12/2018 AccorHotels certified review
« very good stay . Staff was helpful »

Room was nice, staff was helpful.

Lars H. Business - 13/12/2018 AccorHotels certified review
« Good except the smelly toilet »

Everything was okay except that the toilet stall smelled of urine and even after asking several times for it to be cleaned it still smelled strongly of urine. Other than this the people were very nice and service was good but this is still not what I expect from a Novotel.

Business - 07/12/2018 TripAdvisor review
« Nice »

Nice and clean room and good location close to the Stade de France train station with a RER B connection with the CDG airport. Breakfast was ok (nothing special).One of the elevators was out of order which resulted in waiting.

Carine Business - 06/12/2018 AccorHotels certified review

very pleasant & dedicated welcome when we come often : very much appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Madame P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Suites Paris Stade de France. C'est toujours un plaisir de vous recevoir dans notre établissement, Nous ne manquerons pas de partager vos appréciations avec toute l'équipe, Bien à vous, Sonia.B Assistante hébergement Novotel Suites Paris Stade de France 31 avenue Jules Rimet 93210 Saint Denis la Plaine

Anonymous Business - 06/12/2018 AccorHotels certified review
« Bad cancellation policy »

I did not stay there but got charged anyway despite asking to cancel well in advance, being a Club Accor member and a frequent guest at the hotel over the last few years. INdeed i have had no answer to my email whatsoever. it's disgraceful customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We thank you for your return regarding your reservation, In fact you have made a reservation with terms and conditions of sale, no cancellable, no refundable, no modifiable, however we do not find any mail from you, for more information we invite you to contact us at the following email address: h3… We hope to welcome you for a future stay, Sincerely, Sonia.B Assistante hébergement Novotel Suites Paris Stade de France 31 avenue Jules Rimet 93210 Saint Denis La Plaine

Anonymous Business - 26/11/2018 AccorHotels certified review
« agreable et efficace »

GOOD

Cris Families - 26/11/2018 AccorHotels certified review
« Great friendly service »

An excellent location, we'll stocked and laid out room and excellent staff. Really impressed.

Michael D. Business - 19/11/2018 AccorHotels certified review
« Snacks »

Quite satisfactory. A snack in the exec suite would be appreciated!

Ian Couples - 17/11/2018 AccorHotels certified review
« Convenient for stade de france »

The hotel and staff are superb. The location opposite the stade is perfect. The tidy up operation running through the night after the match made sleep difficult, thus defeating our prime objective in booking here. This hotel needs better soundproofing in it's bedrooms.

Robert V. Families - 15/11/2018 AccorHotels certified review
« Excellent »

Coming mostly by car from Belgium, This hotel serves us as a base station for our Parisian explorations, be it Rugby, Les Grands Magasins, The Restaurants or the Museums. We always come back and we are never disappointed. We can't but recommend this hotel and its service.

Anonymous Friends - 05/11/2018 AccorHotels certified review
« Friendly staff good size room and good breakfast. »

The experience was a mostly positive one in stade de France Novotel. The good parts were the friendly staff who were so helpful and patient with us despite the language barriers. However some things to look out for are... if you have kids or like to watch tv to be entertained in the evening and French is not your first choice nor your type of tv take something like a google chrome cast with you as the TVs are not smart TVs and don’t have smartphone connectivity capabilities. One thing about the room was that though there was air con you were not able to put it to a warm temperature. I don’t know if that was just an issue with our room or what but even when we turned the dial to 30 degrees it would still blow out extremely cold air, it was especially annoying as it was a very cold night that day and we would have liked to have a warm room rather than being forced to stay under our covers with layers of clothing on as well. All in all it was a very good stay and the hotel was very accommodating to us as tourists there were just a few minor hiccups which can easily be ignored.

Alessio Business - 05/11/2018 AccorHotels certified review
« 3 days in Paris »

as expected, no surprises

Rudi Business - 31/10/2018 AccorHotels certified review
« Very fine hotel opposite the Stade de France and near to public transport »

This was my first stay but not my last in this hotel. It's well situated, easily reachable with excellent spacious rooms which were kept kept, clean and -very important- very quiet. Public transport (2 stops) is nearby. Professional and friendly reservation system. Breakfast is not enormous but met with my needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrVAN DEN BULCK Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Stade de France. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Positive feedbacks such as yours are the best reward for us. We couldn’t be happier if you would let a comment on our TripAdvisor profile. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our TripAdvisor Profile : https://www.tripadvisor.co.uk/Hotel_Review-g196589-d254796-Reviews-Novotel_Suites_Paris_Stade_de_France-Saint_Denis_Seine_Saint_Denis_Ile_de_France.html Sincerely yours, Kathy ROGER Directeur / General Manager

R R. Business - 30/10/2018 AccorHotels certified review
« Good location, good service - average facilities »

The hotel is ta a good location - less than a 10 minute walk to the RER station and very convenient since I was travelling on business and needed to use the RER. On weekends though, the selection of restaurants that are open in the neighbourhood is very limited. The check-in was fairly smooth. The rooms were spacious although I did not like that the toilet and the shower were in completely different locations in the room. The carpets were dirty and stained - looked filthy actually. Amenities in the room were scarce - no moisturizer or shampoo - just the body wash. Breakfast was also a scanty one with limited selections and one has to make his or her own eggs on a stove that carries no instructions on how to increase or reduce heat. There is no restaurant where you can get food for lunch or dinner - just cold sandwich and salad selections from the fridge besides the front desk. The service from the people manning the front desk was great - they were by and large very helpful and that was the saving grace for this property. The property sure does not live up to the Novotel brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. R., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris Stade de France. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy ROGER Directeur / General Manager

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