Hotel - ibis Madrid Centro
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Madrid Centro Hotel

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4.5/5 1,331 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM

Leisure and activities

  • Massage  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
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Hotel location

Our rooms

  • 64 rooms
  • 32 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • WiFi in your room
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 3,574 reviews

Our guest reviews for ibis Madrid Centro

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,331 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Damien D. Business - 10/02/2018
« Window do not isolate from street noise preventing one from sleeping from 11pm to 4am »

The front desk personnel was helpful and courteous. The bedding was comfortable. Everything was clean. BUT the noise of the nicotine junkies spending the whole night outside of the restaurant in front of my room window talking and nervously laughing ultra-loudly non-stop from 11pm to 4am prevented me from sleeping, especially on Friday and Saturday night. IBIS should install higher-grade windows that truly damp the street noises. Until then, only the hearing-impaired or the intoxicated will be able to sleep in this hotel. Also for 90 euros a night, a mini-fridge in the room would be a basic convenience. This all the more important because a nutritionally conscious traveler could not eat anything from the breakfast which featured nothing light but only whole fat and whole simple sugar caloric bombs.

AccorHotels certified review
Mathias Q. Friends - 10/02/2018
« average »

excellent service, noisy room

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for taking the time to tell us about your experience at ibis Madrid Centro. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, sometime on weekends, people outside are so noisy not even our soundedproof windows are able to keep it outside. Please, rest assure we are constantly working on this issue. We really sorry you have not felt so comfortable as we would like. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena García. Recepcion

TripAdvisor review
DamienDeville Business - 08/02/2018
« Sleepless in Madrid »

Great location, very helpful and nice personnel, nice room ... except for the non-functional double glass windows that simply do NOT block the noise of the street. A street full of bars and restaurants, and, Central Madrid being Central Madrid, consequently full of intoxicated nicotine junkies spending their entire night on the pavement, OUTSIDE of these bars/restaurants shouting and nervously laughing non stop from 11pm to 4am. So if you need silence to sleep, forget about it!

AccorHotels certified review
Erika Couples - 05/02/2018
« Funky hotel, fun staff. »

Funky staff, very welcoming, fun hotel to stay at. Comfortable rooms, as always at the Ibis. Good food at the restaurant, but many restaurants & earteries nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your comments!! We are happy you have enjoyed your stay with us! It has been a pleasure for all of us! We hope to welcome you soon, Elena García. Recepcion.

AccorHotels certified review
Lorena I. Business - 31/01/2018
« Great service »

The staff is particularly friendly and helpful. I have been in others Ibis, but I must highlight the great attitude of all the staff here.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your nice comments! We are very happy to know that you have enjoyed with us! We hope to welcome you son again! Elena García. Recepción.

TripAdvisor review
Couples - 29/01/2018
« Fabulous! »

Our stay was amazing! We were very well received and treated cordially. The location of the hotel (close to the Bilbao metro station) as well as the modern facilities of the restaurant, reception and room pleased us very much. Quiet and clean hotel, close to many restaurants. Amazing breakfast! A few steps from Calle Fuencarral, with easy access to any part of the city. We were very thankful for everything!

TripAdvisor review
Couples - 28/01/2018
« Perfect location »

I have stayed in this hotel in January with my wife. The location of the hotel is perfect. The hotel is basic but clean and stuff is smily. The wifi was ok. The price was reasonable because of the season I think. There is Bilbao metro station very near. 2 station away from the city center. There are lots of bar, cafe and restaurants around. We loved fuencarral street which is very close to the hotel. It is a shopping area.

AccorHotels certified review
Setou Couples - 26/01/2018
« Great »

I was very happy about how kind the staff were specially the gentleman that was there when we checked in. I think the check out times should be extended as I had to wait 8 hours at the airport as I couldn't stay at the hw hotel longer. I think later check out should be available even if we had to pay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your comments. We are afraid that late checkout is not always available, as we are a very central hotel, very well located, and we are nearly fully booked all year around; so many times, it is not possible for us to provide you with this service. Thank you vrey much for your understanding. Best regards, Elena García. Reception

AccorHotels certified review
Anonymous Couples - 26/01/2018
« Miss »

Excellent location,very clean,great size room and bathroom and very friendly,helpful staff!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for your nice comments, we are very happy to know you have enjoyed your stay! and we hope to welcome you soon!! Elena García. Reception.

AccorHotels certified review
Luis E. M. D. Families - 21/01/2018
« Fenomental »

Maravillosamente fenomenal

Our hotel has responded to the review
Our hotel has responded to the review

¡Maravilloso! Muchas gracias, ha sido un placer tenerles con nosotros, les esperamos de nuevo muy pronto. Saludos de parte de todo el equipo. Elena García. Recepción

AccorHotels certified review
Joao M. Couples - 19/01/2018
« Really good »

The hotel is in a good location. Small but confortable. Always clean and the staff was always friendly. Breakfast is very good and complete.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much! We are very happy to have felt so good with us! We hope to welcome you soon again! Elena García. Recepction.

AccorHotels certified review
Geoff Couples - 17/01/2018
« Quiet and so central »

Brilliant location amazing staff and comfortable room. Plenty of choice at breakfast. all together excellent choice for stay in Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you very much for taking the time to evaluate our service. It makes us very happy to know that it has been comfortable in our hotel, both with the service offered and with the room. Regarding wifi, we assure you that we will work so that, in your next visit, the operation is excellent to be able to reach all your expectations. We look forward to your visit !!! regards Diego Reception

AccorHotels certified review
Eliane A. L. T. Couples - 12/01/2018
« Good location »

Highly recommended for location to most tourist attraction and shopping within walking distance. I will surely stay the same hotel on my next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much about your comments, we are just waiting to welcome you soon again! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena García. Reception.

AccorHotels certified review
Kevin W. Couples - 09/01/2018
« Clean and Simple »

I enjoyed it very much but I do have 2 complaints. 1`. the Location of the bathroom light switch was behind the bathroon door when it was open, very awkward. 2. Your bathroom towels could be softer, they were not very comfortable and there was no kleenex tissue in the bathroom. 3. My room was advertised to have a small sofa and there was none. A little disappointing.

AccorHotels certified review
Oleg Friends - 07/01/2018
« Thank you so much! Everything was great »

Thanks to the whole hotel team for the warm welcome. The room was on a high floor, as I like. Everything was necessary for comfortable living and sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLEG, We very much appreciate your comments regarding your stay at the ibis Madrid Centro! It is always a pleasure to receive positive feedback! Thank you so much! It has been great having you here! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena García. Reception

AccorHotels certified review
James W. Business - 22/12/2017
« room »

Cost cutting has removed very basic items like mineral water, tooth brush, safety box, kettle and even writing pad & pen or pencil from the room! I would like to suggest at least keep this basic items in the room for future - mineral water as complementary and writing pad + pencil. I am a regular visitor for your group and hope my voice will be heard. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VOON CHIN W., Thank you for taking the time to tell us about your experience at the ibis Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, I wuold like to explain that the items you mention in your review have never been a part of Ibis standars. Probably you have found them in other Accorhotels' brands, such as Novotel, Mercure or Pullman. In a future stay with us, please let as know if you need any extra item in your room and we will do our best to provide it to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bibiana Bárcena General Manager

TripAdvisor review
Business - 20/12/2017
« room »

cost cutting has removed writing pad, pen or pencil, mineral water, kettle, safety box, tooth brush and so on! Please reconsider to give at least complementary of mineral water and writing pan with pencil.

AccorHotels certified review
Alina Couples - 17/12/2017
« Extremely nice and helpful staff »

The staff at the hotel is super friendly, nice and eager to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALINA, We very much appreciate your comments regarding your stay at the ibis Madrid Centro. We are very happy to know that you spent a nice time with us. Every day we strive to offer the best possible service, finding in your satisfaction the best reward for our work, therefore your review is highly appreciated. Thank you again for sharing your experience, and most of all, for your kindness and confidence in us. Looking forward to welcome you back in a near future, Best regards. Diego De Vita

AccorHotels certified review
Esquilado Friends - 10/12/2017
« Hotel good, Madrid bad. »

Hotel fine. Basic but clean tidy and quiet. Unfortunately my short stay was ruined by pickpockets on the Metro. Despite using a chained travel wallet I was lightened to the tune of Eur 250 and £50. I normally wouldn't carry so much cash but there was no safe in the hotel room. On my return home I found that I had been charged for breakfasts not taken but to its credit the hotel quickly corrected this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADAM, Thank you for taking the time to tell us about your experience at the ibis Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Ana Pessoa.

AccorHotels certified review
Andrei Couples - 06/12/2017
« Good value for money in central Madrid »

I have stayed in a similar hotel in Barcelona, so I knew what to expect, the rooms were identical. I appreciate the fact the room was cleaned daily, that it was warm if you turned on the heating, especially because there was very cold outside in December. There was a small issue with the gasket at the bottom of the shower door, it kept popping out because it was shredded and the shower cabin door was not properly shut. And in the 3rd day it disappeared at all, I guess the cleaning team removed it. Otherwise it was good value for money and very close to the city center

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREI, We very much appreciate your comments regarding your stay at the ibis Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Regards, Ana Pessoa.

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