Novotel Venezia Mestre Castellana Hotel 4 stars

TripAdvisor rating 4.0/5 2,483 reviews
Novotel Venezia Mestre Castellana
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Hotel extras

  • Located near the highway and 5 minutes from the train station

  • Outdoor enclosed area for pets

  • Fully equipped meeting rooms for 250 people

  • Ideal location for visiting Venice

  • Outdoor swimming pool, garden and parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Drink vending machine
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Venezia Mestre Castellana

Via Ceccherini 21
30174
venezia mestre
italy

Tel: +390415066511

Fax: (+39)041/940620

Contact email

Check-in from 14h00

Check out up to 12h00

  • CASTELLANA- VIA CECCHERINI :  

  • By plane

    MARCO POLO AIRPORT At 10km / 6.21 miles

  • By plane

    SANT'ANGELO TREVISO AIRPORT At 24km / 14.91 miles

  • By boat

    VENICE HARBOR At 10km / 6.21 miles

  • By boat

    VENISE - PIAZZALE ROMA At 10km / 6.21 miles

  • By car

    CASTELLANA At 0.1km / 0.06 miles

  • By train

    MESTRE RAILWAY STATION At 1.5km / 0.93 miles

  • By train

    VENEZIA MESTRE At 2.5km / 1.55 miles

GPS :45.503769, 12.234653

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with one double bed and a sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with 2 Queen Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Executive Room with 1 kingsize bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

PEOPLE BISTROT

Type of cuisine: International

There are restaurants where the attention to product quality matches the attention reserved to customers, where you can taste great wines for all palates. This is what you can find at our People Bistrot.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

At our bar you can find a wide selection of whiskies and sample international cocktails and the local Spritz, specially prepared for you and served by the pool.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 224

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 145 people

Find out more

Our guest reviews for
Novotel Venezia Mestre Castellana

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,831 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,483 reviews

Dirty old room, not friendly staff at the reception

Customer review rating 4.3/5

Anton Families - 06/10/2019 AccorHotels review

The room needed renovation, bed and pillows are not comfortable, people at the reception desk are not so friendly same as staff at the restaurant. Definitely, price is not worth it.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiana Crippa - general manager

Great choice to access Venice

Customer review rating 4.3/5

Constanza Friends - 30/09/2019 AccorHotels review

Comfy beds and great team who makes you feel welcomed

Customer review rating 4.3/5

Rajesh Business - 27/09/2019 AccorHotels review

The hotel was good. Good rooms, facilities we're good. But transit from and to airport is a big big Minus. Only Taxis are available, and they are very expensive. No hotel shuttle, no trains. Regular hotel shuttle should be great like it is in Amsterdam.

Tutto Benne

Customer review rating 4.3/5

Keryn Friends - 27/09/2019 AccorHotels review

Room was lovely, staff very friendly and helpful. Enjoyed having a couple of beverages out by the pool.

Smelly room full with laundry powder smell, ironing room was close.

Customer review rating 4.3/5

William L. Business - 27/09/2019 AccorHotels review

Can’t even sleep well. Nose was block and can’t even get some fresh air because of the strong laundry powder smell. Ironing room was close at 10pm but the room information card said it will open 24hr. Confronted the reception but was being told he don’t have the key and he was not in charge for this.

Dear Guest, thank you for taking the time to inform us about your experience following your stay at our hotel. Please accept our apologies for what happened, which I assure is not the standard, but an unfortunate exception. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. Feedback is a gift and we will continue to raise the bar to ensure all of our guests’ expectations are exceeded. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. We hope to have you again with us. Warmest regards, Cristiana Crippa - General Manager

Good hotel to stay

Customer review rating 4.3/5

Prasert A. Families - 25/09/2019 AccorHotels review

Good service / Efficient Staff / Value for money

Disappointing

Customer review rating 4.3/5

Sandra Couples - 24/09/2019 AccorHotels review

The service/Attendance of the staff was very disappointing, not very friendly. Also most of the staff do not speak English which makes the communication extremely difficult. We arrived at the hotel around 11pm. We did the check in and asked if there was somewhere to eat near the hotel and we were told there was not so we went to the room, unpack and tried to order room service which was available until 12pm. At first nobody speak English, then the staff got someone who could speak with us and told us they could not serve us because they were about to close. This happened at 23.30pm. I complained there was 40minutes until the end of the service and they told me 'okay we can serve you but we do not have food. Only drinks'. It was obvious the intention of not to serve any food to the guest. So we had to wait until breakfast in the next morning to eat something because not even fruit was offered, despite I warned in advanced we would arrived very late and I tried to order room service.

Dear Guest, thank you for taking the time to inform us about your experience following your stay at our hotel. Please accept our apologies for what happened, which I assure is not the standard, but an unfortunate exception. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. All staff are informed of the comments that will help us improve and provide better service. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Best Regards Cristiana Crippa - General Manager

Amazing

Customer review rating 4.3/5

Rajendra M. Business - 22/09/2019 AccorHotels review

Accessibility from airport by public transport is convenient Friendly and supporting staff Guidance for city centre visit and tickets available

Comfortable

TripAdvisor rating 4.0/5

OnAir23614251611 Business - 22/09/2019 TripAdvisor review

Great location Friendly staff Missing was the city travel desk and booking for dolomite tour The Check in was hassle free Guidance for city tour with tickets for public transport available Breakfast was delicious Despite asking for late check out , by 30 minutes, house keeping started knocking on the door, a communication gap between reception and house keeping.

Nice hotel but quite far from public transport and Venice

TripAdvisor rating 4.0/5

nazham80 Solo travel - 16/09/2019 TripAdvisor review

hotel is good... but for tourist and using public transport, it not that convenience...need to walk 10-15 minutes to get to the bus stop that direct to Venice...nice welcome amenities for accor gold member and staff very friendly and helpful especially at the counter

Good Hotel. Great Environment...

Customer review rating 4.3/5

Vk Families - 11/09/2019 AccorHotels review

Overall happy stay. Good location. Nice swimming pool and good breakfast..

Not the usual Novotel quality

Customer review rating 4.3/5

E. Couples - 10/09/2019 AccorHotels review

Stay was ok and reasonable location. Hotel is a little tired and in need of some refurbishment. There was a conference the morning of our stay which resulted in items running out at breakfast whilst staff were busy taking trolleys of juice and croissants to the conference. In room kettle leaked which resulted in electricity shorting and no TV for an hour whilst waited for repair man. No kettle or coffee overnight and following morning

Dear Guest, thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiana Crippa - general manager

stay didn't meet our expectations

Customer review rating 4.3/5

Elke Families - 09/09/2019 AccorHotels review

Unfortunately our hotel stay at the Novotel Venezia Mestre Castellana wasn't as great. Our air conditioning in our hotel room kept ticking and therefore kept us up all night. During check out I mentioned it to Andrea at the reception. And I couldn't believe it but he didn't even acknowledge what I said! No apologies for the inconvenience and our experience. I mentioned it again to him and told him that I couldn't believe that he ignored my bad experience. He finally mentioned in the end that he would mention it to the manager. I also asked him for the manager to contact me about the issue. We have checked out a week ago and I am still waiting to hear back from the hotel! On top of that we needed a couple pages printed for our next part of our trip. There was no paper by the printer for guests. I raised the issue and Andrea mentioned that we couldn't print there anymore that we would need to send it to him at the reception via email and that he would print it then. We did... but unfortunately he couldn't help us with that either... We have had good experiences in the past at Novotel hotels but our stay in Venice did not meet the Novotel service which we received at other locations. Very disappointed!

Dear Guest, thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiana Crippa - general manager

Nice hotel, ideal base for further travel

Customer review rating 4.3/5

M K. Families - 08/09/2019 AccorHotels review

Good. Nice room, overall ambience of hotel good, simple but excellent breakfasts, helpful staff

Pleasantly pleased

Customer review rating 4.3/5

Denise T. Couples - 07/09/2019 AccorHotels review

Staff were very helpful with helping with travel and any other questions

Positiva

Customer review rating 4.3/5

P. Business - 06/09/2019 AccorHotels review

Positiva

need more option for bus travel

Customer review rating 4.3/5

Anonymous Families - 05/09/2019 AccorHotels review

Staff welcoming and helpful. Facilities are good but limited bus options

A good place to stay when visiting Venice

TripAdvisor rating 4.0/5

John L Couples - 05/09/2019 TripAdvisor review

The rooms here are spacious comfortable and well equipped. The staff are excellent and the hotel facilities all that can be desired. The restaurant suits everyone and seems particularly favoured by children. They have introduced a board at the entrance with, "..off the menu choices," an these show the standard of cooking at its best. Travel to Venice is easy, cheap and quick by public bus, tickets from the hotel.

Stay was marred by the hotel policy of refusing to serve tap water.

Customer review rating 4.3/5

William C. Families - 02/09/2019 AccorHotels review

Novotel Venezia Mestre Castellana After ordering wine, beer and soft drinks for my party at the bar I asked for a glass of tap water. This was refused. I was informed that the only water available was bottled water. As I, along with an ever increasing number of people, refuse to buy bottled water on environmental grounds, I asked for an empty glass and went to my room on the 5th floor and filled the glass with tap water. I complained at reception about this policy, pointing out that following a number of high profile tap water verses bottled water campaigns, in the UK it is now normal and accepted to ask for tap water in restaurants, bars and hotels. The member of staff on reception pointed out that the hotel no longer stocked plastic water bottles but the only water available was bottled water in glass bottles and tap water was not available as the hotel had to make money from selling bottled water. I should also point out that every restaurant/bar that we visited whilst in Venice offered tap water when requested without question. The only exception to this was the Novotel at Mestre. For an organisation that claims to be environmentally friendly I believe that this policy is misguided and definitely not environmentally friendly.

Dear Guest, thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards. Cristiana Crippa - general manager

Almost perfect except breakfast and pool

Customer review rating 4.3/5

Anonymous Families - 02/09/2019 AccorHotels review

Friendly customer service, nice and clean atmosphere. Breakfast was quite simple, employees didn’t paid enough attention to empty plates (ran out of ham, cheese, scramble eggs, watermelon etc). A big disappointment were pool opening times from 11.30 am until 20 pm. Why couldn’t quests especially children enjoy pool from early morning until dark? Mainly people are visiting Venice to see the city or make business during the daytime and they really can’t use the pool. What’s the point of having pool after all?

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