Hotel - Novotel Venezia Mestre Castellana
Novotel Hotel Novotel Hotel

Novotel Venezia Mestre Castellana Hotel

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4.0/5 2,159 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 69.00 EUR Non member rate
From 65.55 EUR Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00
  • Drink vending machine

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 215 rooms
  • 155 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 58 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Drink vending machine
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,813 reviews

Our guest reviews for Novotel Venezia Mestre Castellana

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,159 reviews
AccorHotels certified review
Alari M. Friends - 11/11/2017
« There are more better hotels outside there as that one there. »

The staff was friendly but they can not do anything when the management chosen to fill the hotel with tourists from China. That should stay on the hotel website. Restaurant is better to forget. The dinner was in fast food quality and cold served but the time to prepare they need like for a´la carte. There was complete chaos between the servants, no one knew what the other had done. During the breakfast, the restaurant was overcrowded with Chinese tourists, and the staff did not go through to clean the tables and to refill the buffet. There was complete chaos there.

AccorHotels certified review
Kunal Families - 08/11/2017
« Had an awesome time with great hospitality from staff! »

Wonderful experience...specially with the play area (although we could not use due to rain), Angry Bird playstation and the blocks which kept our daughter occupied and happy!

AccorHotels certified review
Anonymous Couples - 04/11/2017
« Very disappointed we were not upgraded being Platinum members...my cousin,who is a gold member,WAS given an upgrade!! »

Only average..NO room upgrade,breakfast very poor....although dinner in hotel was very nice!!.

AccorHotels certified review
Worldtravellor Families - 04/11/2017
« worldtravellor »

front desk welcome was of Sofitel standard; dinner experience was a waste of 30+euros

AccorHotels certified review
Fb Business - 04/11/2017
« Business stay »

Very friendly staff - comfortable room - Price performance ratio in terms of the offered lunches could be improved (limited selection of food, nearly the same for two days)

AccorHotels certified review
Hiro Families - 30/10/2017
« Friendly hotel »

Good - Reception members was kindly and quickly. Bad - Breakfast menu was small kind of menu. Coffee machine was sometimes ploblem.

AccorHotels certified review
Sumeeth Families - 26/10/2017
« Not staying here again »

It was an ok experience. The staff were not friendly, they just did their job as much as they needed to do, but nothing to make my experience memorable. The checkout process was disappointing, the staff wanted me to count what I had used from the minibar myself and none of the prices were displayed. I booked an executive room and did not feel there was any difference other than overcharging me. The restaurant staff was just focused on getting us out of the place as soon as they could. Overall disappointing experience. It was not my choice to stay here but will definitely make sure I don’t make that mistake again.

AccorHotels certified review
Payal Families - 16/10/2017
« Good experience »

Hotel room, facilities and staff were good. Staff was very helpful and friendly.

AccorHotels certified review
Seonaid &. D. K. Couples - 14/10/2017
« Front desk Debra & Francesca very helpful wait staff in dining room poor in attitude not helpful. Dinner hamburger very poor in taste/flavour. »

Frustrating with language understanding very busy Hotel attitude off some staff could be improved. Dining Experience not good at breakfast paid for full breakfast arrived very little food available due to number of people eating.

AccorHotels certified review
Marilyn Couples - 09/10/2017
« Very enjoyable return visit to Venice. »

The hotel and its facilities were very good with an on site restaurant which is very important as there are very few places to eat nearby and accessible on foot. We were travelling by train so initially reached the hotel by taxi.Hotel staff were helpful in telling us how to get to Venice St Lucia by bus, with timetables and selling tickets for the bus to train station in Mestre then train into Venice, or bus all the way. However they failed to tell us that we should take a different bus back to the hotel, the return journey took us over an hour with a 20 min stop at the hospital and another stop of 5 mins in a dark park.Even for 2 older experienced travellers this was quite an anxious journey. It would be helpful to add the return details to the printed sheet to make it easier for visitors and non italian speakers to sort out.This hotel is near motorway and would be ideal if travelling by car or organised coach trip, but not for the independent traveller, arriving by train. The footpath to the bus stop, even within the hotel carpark, should be separated from the car/ coach access and should be improved to the garage. Walking to the bus stop with suitcases was a challenge, fortunately it was early on a Saturday morning so not much commuter traffic around.

AccorHotels certified review
Steve C. Couples - 08/10/2017
« Fabulous service in a convenient but otherwise drab location. »

The staff were all friendly and pleasant. The provision of a wheelchair for my wife when she injured her leg was most appreciated.

AccorHotels certified review
K. Couples - 28/09/2017

Restaurant appeared understaffed for the number of guests.

AccorHotels certified review
Anonymous Business - 25/09/2017

good location very bad service. restaurant and breakfast are too crowd and the waiter can not follow up.

AccorHotels certified review
Ms. K. Business - 24/09/2017
« Convenient stop over night »

1. Convenient location. 2. Modern stile furnished rooms. 3. Nice to have kettle and tea/coffee bags in room 4. Quick and effective check in/out 1. It'll be better to have proper cups instead of paper cups in the room 2. A bottle of water is provided free even in least developed countries hotels, why European hotels are so stingy. 3. Looks like there is lack of lifts because of crowds of chinese tourists use to stop at this hotel. 4. Didn't like particular attitude of the receptionist at both check in/out. She didn't great me as a member of the Accor club, and she didn't ming talking to me and sending e-mails and bills in Italian although I told her that I don't speak Italian. 5. The website of hotel offers free parking, the condition we look for to stop over night. But in reality Hotel charges for the parking 6 EUR per night.

AccorHotels certified review
Shannon Solo - 20/09/2017
« Comfortable and convenient »

I enjoyed my stay, it was exactly what I was looking for in a hotel.

AccorHotels certified review
John G. Business - 19/09/2017
« John G. »

Breakfast disappointing but the room was comfortable. Free use of the internet is always a bonus and a good location for Marco Polo airport.

AccorHotels certified review
Michael Couples - 19/09/2017
« Nice hotel, 20 minutes away by bus to the city center. »

Dear all, I stayed at the Novotel in Venezia for one night during my last holiday. The welcome was nice and good info by the front desk staff on how to visit Venezia. Clean rooms, nice pool and bar area. However, the check out did also not go so smooth as I am used to at accor hotels. Upon arrival I requested a late check out at 3pm, which was granted due to availability but charged to the room the next day. As an accor gold member and airline staff I often ask for late check out and this has never been charged to me. Furthermore an extra 33 euro was added to my room bill because I booked a single room (via the accor app) and we were 2 people travelling. Which is not the right rate when I look up the difference between single and double rooms on the accor member website. After a discussion with Deborah at the front desk she dropped the surcharge for the late check out but the double room surcharge remained the same. And she did not made me feel welcome as a accor gold member. Maybe because she is an intern she is not familiar with the accor loyalty program. Overall it was a nice stay and I would recommend this hotel in Venezia. But I do hope to get an answer concerning the payment issue. Best Regards, Michael d.

AccorHotels certified review
John N. Couples - 16/09/2017
« Good with room to improve. »

Good place to stay to visit Venice on mainland, clean hotel, good location. No obvious info on how to get to Venice or Airports (bearing in mind it’s one of your selling points on description) 510€ deposit taken from Credit Card on arrival (not just card details retained funds came from account) and bizarrely paper cups in room not porcelain?? From a 4* hotel really??? Overall an enjoyable stay the last few points did annoy me and are easily resolved.

AccorHotels certified review
Jt Families - 09/09/2017
« Good »

Hotel good, staff very nice. but why paper cups in room? This felt cheap. Also only 2 cups when room was for four people. Lady in breakfast room very nice but the hot breakfast food at 6.30 was almost cold. We would stay again and have recommended to friend.

AccorHotels certified review
Tony S. Families - 08/09/2017
« Very comfortable as always, with great choice at breakfast »

Enjoyable start to our holiday/cruise from Venice. Very comfortable, lovely breakfast, nice swimming pool and sun loungers (the water was very cold). Good information provided by staff for getting into Venice and ordering taxi for our cruise ship.

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