Hotel - Novotel Venezia Mestre Castellana
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Novotel Hotel

Novotel Venezia Mestre Castellana Hotel

Via Ceccherini 21 
30174  VENEZIA MESTRE
ITALY

2,133 reviews
TripAdvisor Rating Based on 2,133 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Boat excursions  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00
  • Drink vending machine

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 215 rooms
  • 155 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 58 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Drink vending machine
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,748 reviews

Our guest reviews for Novotel Venezia Mestre Castellana

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,133 reviews
AccorHotels certified review
John N. Couples - 16/09/2017
« Good with room to improve. »

Good place to stay to visit Venice on mainland, clean hotel, good location. No obvious info on how to get to Venice or Airports (bearing in mind it’s one of your selling points on description) 510€ deposit taken from Credit Card on arrival (not just card details retained funds came from account) and bizarrely paper cups in room not porcelain?? From a 4* hotel really??? Overall an enjoyable stay the last few points did annoy me and are easily resolved.

AccorHotels certified review
Jt Families - 09/09/2017
« Good »

Hotel good, staff very nice. but why paper cups in room? This felt cheap. Also only 2 cups when room was for four people. Lady in breakfast room very nice but the hot breakfast food at 6.30 was almost cold. We would stay again and have recommended to friend.

AccorHotels certified review
Tony S. Families - 08/09/2017
« Very comfortable as always, with great choice at breakfast »

Enjoyable start to our holiday/cruise from Venice. Very comfortable, lovely breakfast, nice swimming pool and sun loungers (the water was very cold). Good information provided by staff for getting into Venice and ordering taxi for our cruise ship.

TripAdvisor review
Family - 04/09/2017
« Tiny room and forgotten breakfast »

Compared to other Novotels we have stayed at, our room was very small and cramped. When we arrived there were no towels and 1/3 of a toilet roll neatly folded into a triangle! We ordered breakfast in our room, using the form supplied, but it never arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations and for the trouble with your room service breakfast; please allow me to express my sincerest apologies. Sincerely. Andrea Morandini - manager

TripAdvisor review
Family - 04/09/2017
« Decent hotel, convenient location »

The check-in was smooth and fast, and the Front Desk staff was very nice. Access to the hotel is convenient and the free outside parking is an advantage. The first shock we had was a humidity smell upon entering the floor, although there were some smell flowers disbursed by the elevators and in the room. Even my wife and kids were complaining that it smells bad. The executive room is small for 4 people, and the TV is tiny nowadays. The bathroom needs an urgent renovation, with the old-style bathtub and shower curtain and all-plastic sink. The blanket my kids got on the sofa was old and torn.I have pictures, if interested. The buffet breakfast is pretty good. The pool is pretty small, but the kids enjoyed it. The kinnect and PC in the lobby were a nice feature, but it's typical for every Novotel. Overall, a decent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, we thank you for your feed back after your stay at our hotel. Rest assure that your advices will be taken into serious consideration in order to improve our level of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - manager

AccorHotels certified review
Yavor Families - 03/09/2017

The personal was polite. The water in the swiming pool was too cold.

TripAdvisor review
Pedro N Family - 03/09/2017
« Perfect Location and Good Structure »

The hotel is very well located. It is easy to reach it drivin from the roads. From there it is possible to get a bus to visit Venezia island. There are supermarkets, tank stations and convenient stores in the surroundings. The hotel building is very modern and includes a swimming pool with personal assistance, close to the hotel bar with a very friendly reception from the bartenders.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - manager

AccorHotels certified review
R.a. Families - 02/09/2017
« Pleasant stay, close to Venice »

The check-in was smooth and fast, and the Front Desk staff was very nice. Access to the hotel is convenient and the free outside parking is an advantage. The first shock we had was a humidity smell upon entering the floor, although there were some smell flowers disbursed by the elevators and in the room. Even my wife and kids were complaining that it smells bad. The executive room is small for 4 people, and the TV is tiny nowadays. The bathroom needs an urgent renovation, with the old-style bathtub and shower curtain and all-plastic sink. The blanket my kids got on the sofa was old and torn.I have pictures, if interested. The breakfast is pretty good, with the buffet breakfast. The pool is pretty small, but the kids enjoyed it. The kinnect and PC in the lobby were a nice feature, but it's typical for every Novotel. I just couldn't understand why do I have to pay a Euro 20 deposit for an iron. It's a standard room feature in every hotel. The bus is indeed 3-4 minutes away for Venice and it takes 30 minutes driving time each way. It is close and convenient to the airport. Overall, a decent stay.

AccorHotels certified review
Wen Families - 31/08/2017
« Comfortable »

Little bit far, you have to walk to bus stop, bus that goes to Venice. Breakfast is nice.

AccorHotels certified review
George G. Families - 23/08/2017
« George greece »

Very good hotel

AccorHotels certified review
Family's T. E. Families - 16/08/2017
« Venizia's family fun experience »

Venizia's family fun experience

AccorHotels certified review
Vikas K. Families - 15/08/2017
« Comfortable stay but there are other issues »

We had a comfortable stay as the room experience was good but there are a number of issues we faced during the stay which obviously didn't need to be reported as nothing could be done 1) Lifts are extremely slow and you just need to wait a lot 2) Breakfast was the worst so far in any Novotel I have ever stayed - no real vegetarian options, canned fruits, no porridge 3) Bottled water is only provided on the first day of the stay when you can have as many bottles of water during breakfast. 4) Swimming pool timings are not guest friendly as they start at 2 pm to 10 pm so you can't really use the facility at all so the kids were disappointed.

AccorHotels certified review
Maric S. Families - 14/08/2017
« very good »

Very nice staff,clean room

AccorHotels certified review
Dahhorn Families - 13/08/2017
« Clean hotel that is convenient to bus to Venice center »

Hotel and rooms were very clean. Staff was very friendly. Did not try food as it was very expensive for a hotel on the mainland. Probably because not much food in walking distance from hotel. We had a car so no problem for us. Internet was unusable. Staff was very helpful in helping me connect, but took a couple minutes to even load the security page. Gave up and let the kids connect through my cellular hotspot instead. Again, we were on holiday so not the end of the world, but would not recommend for business travelers. Good parking with lots of spaces.

AccorHotels certified review
Lala Families - 13/08/2017
« Great stay in Venice »

easy location to find, great rooms, very comfy beds, loved bathrobes and silppers, nespresso, great range of toiletries, kids enjoyed the room. Had a free gift on check in - nice touch. Kids enjoyed the pool, cosy bar and lounge area.

AccorHotels certified review
Anonymous Couples - 13/08/2017
« Crowded, elevators always busy and people were using the stairs »

It was average

AccorHotels certified review
Tony O. Couples - 09/08/2017
« Good location for access to airport and road network »

Normal quality level for Novotel. Helpful staff. No room upgrade as hotel full, but obtained a late check out which was more helpful.

AccorHotels certified review
Alan Families - 06/08/2017
« Pleasant and convenient place to stay »

Good staff, nice breakfast and lovely rooms

AccorHotels certified review
P. Families - 06/08/2017
« Very pleasant »

Very friendly staff, good meal and refreshing pool

AccorHotels certified review
Martin Families - 06/08/2017
« Bad air conditioning »

Service very good, breakfast average, problems with air conditioning (making bad sound and flooding the floot).

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