Hotel - Mercure Rome Piazza Bologna
Mercure Hotel Mercure Hotel

Mercure Rome Piazza Bologna

4.0/5 2,315 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 20  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Massage
    • Solarium
    • Tanning salon (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30-10:00
    • Opening hours : Week-end 7:00-10:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

97 rooms over 7 floors, 5 of which are non-smoking, soundproofed, wood floors, air conditioning, LCD TV with international channels, Sky Movies and Sky Calcio (soccer), free WIFI, minibar, tea and coffee making facilities.

  • 113 rooms
  • 79 non-smoking rooms
  • 6 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Minibar
    • Bidet
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,744 reviews

Our guest reviews for Mercure Rome Piazza Bologna

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,315 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sergio V. Business - 05/02/2019 AccorHotels certified review
« Great »

Very good but the shower could be better.

Farid A. S. Friends - 05/02/2019 AccorHotels certified review
« Satisfied »

The hotel was ok, well located and service was good. However, I feel it was a bit expensive when I decided to have a guest in a room that is designed for two persons. The price difference was way to much.

Vignesh K. Families - 23/01/2019 AccorHotels certified review
« Stay away from Accor membership and hotels »

Dissatisfied... because: Front desk receptionist (female) keeps changing her statements every time. Let me give some examples: 1. She at first informed that I can have any drink of my choice and any number of times... She pointed me to BAR to get more details. BAR informed that 3 drinks are complimentary. BAR and reception desk is hardly 30 foot steps away approx but yet they made me walk back and forth to obtain clarity. Finally I lost temper and ask them to pick up the phone and talk to each other and give me one reply.... Receptionist then changed her story. BAR person kept asking for a voucher... 2. I received a welcome card that had benefits outlined. Welcome drink was mentioned. This was a colorful card. I gave this to BAR person. The welcome card also outlined benefits extended to silver members... Same is available on app as well. Where it mentioned that I could avail up to 10% discount (I think) for car rental service. 3. Had requested hotel to arrange a taxi for return to Airport as it was raining in Rome. The reception staff (again same lady) advised that i have to pay a fixed rate of EUR 55 cash to driver or EUR 60 if paying by card. But if I choose to call a public taxi, then the rate will be as per meter (as common taxi that you hail from road or app). When I asked about the up to 10% or 15% discount (I dont remember clearly). The lady receptionist reacted very very rudely and asked me to show evidence. I explained her that it was in the welcome card and also in app. I showed her my mobile app. She immediately changed her story that she is also ordering a public taxi... When I countered how I am paying a fixed rate for a public taxi, she responded very rudely and went to next guest making me stand. The staff asked me to just accept what that lady was saying.... Further the lady receptionist argued that she had given me a voucher that is white paper... Not a colorful card. She was adamant not to check with her BAR even after I insisted her to... Her reply was check next morning with BAR. I told her BAR person and she are working in same hotel and why she cant query the BAR person for my card. She resisted and again was very rude.... SUCH EMPLOYEES MUST BE FIRED.... I WILL NEVER EVER GO TO ANY OTHER ACCOR GROUP NOR MERCURE IN MY LIFE. PLEASE CANCEL MY MEMBERSHIP and input the reason that hotel staff was very rude and thats the reason for cancelling. I will go to other hotel group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VK, Thank you for taking the time to tell us about your experience at the Mercure Roma Piazza Bologna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will continue keeping in touch by direct email. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Anonymous Families - 23/01/2019 AccorHotels certified review
« Very good »

Excellent, friendly, helpful and efficient staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ID, Thank you for writing this review about your stay at the Mercure Rome Piazza Bologna. I am very glad you had an enjoyable stay and I really look forward to welcoming you again. Kind Regards, Front Office Manager

Ula Friends - 23/01/2019 AccorHotels certified review
« We had a great experience »

The room was nice and clean, staff was very kind, the location is good (close to the metro station, but also a walkable distance from the center and Termini Station). We also enjoyed breakfast - there is a big choice. We especially loved the chamomile tea in the room - to warm us up after walking around the beautiful city of Rome for a whole day :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear UM, First of all let me thank you for your comments about your stay in our hotel. I’m very happy you have appreciated the quality of our Team service, the location and our comfort. Your satisfaction is our best compensation. It encourages us to pursue our daily efforts. Looking forward to welcoming you again in our hotel I remain, Yours faithfully Front Office Manager

Aryeh E. Solo - 21/01/2019 AccorHotels certified review
« excellent »

i love this hotel , will return again

Our hotel has responded to the review
Our hotel has responded to the review

Dear AE, We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Maico Families - 14/01/2019 AccorHotels certified review
« Nice »

Everything went fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. N. D. S., Thank you for taking the time to tell us about your experience at the Mercure Roma Piazza Bologna. I am sorry that your experience at breakfast did not meet completely your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Anonymous Couples - 13/01/2019 AccorHotels certified review
« Very good location, clean, quiet, safe and friendly staff »

The hotel's location is good, it's clean, quiet, safe and is near the metro station. The reception is nice, they always smile and greet you. Everyone is friendly, the reception, cleaners, kitchen and bar staff, security. The housekeeping was good, they cleaned our room everday. The room was big and the bathroom is new.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. P., We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Thomas Couples - 13/01/2019 AccorHotels certified review
« Good proper hotel! »

Just a good normal hotel where you have all the facilities. The cleaning in the room was really good! I never saw it so good. The breakfast was also really nice, everything was really fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. P., We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Stefano Families - 12/01/2019 AccorHotels certified review
« Mercure quality in Rome »

This Mercure is in a strategic area, very close to both train station and close to the underground. around you can find all kind of services, including good restaurants. a good place to stay to visit Rome.

Our hotel has responded to the review
Our hotel has responded to the review

Signor M. S., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Roma Piazza Bologna. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Front Office Manager

Michael D. Couples - 07/01/2019 AccorHotels certified review
« Great location away from the crowds »

The hotel is located in a great location near the tube and rail stations. Servicing of the room is inconsistent - not all used items are refreshed (tea/ coffee), going 'green' is also not adhered to despite hanging up towels and putting the 'green' label over the towels. The website did not allow me to change number of people and the billing was done in Euros despite booking from the UK and using a GBP card - leaving me with forex card charges of £17 fro the transaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. D., Thank you for taking the time to tell us about your experience at the Mercure Roma Piazza Bologna. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately for the payment, as it has been processed in Italy, the automatic value is Euro and we cannot modify it. We are very sorry about you to pay extra fees. We will try to solve the problem for future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manger

H.a.a. Families - 02/01/2019 AccorHotels certified review
« Bad experience »

First of all, we met an issue during the check-in process. My mother asked one of the ladies at the reception about how internet was working. This person shouted to my mother that she was going to be informed about that by her colleage. A very impolite start for our stay. Secondly, I was woken up every morning 08.00 o'clock by the maid trying to enter to clean the room. Housekeeping can't read "do not disturb" at the door? Staff are rude. Provides wrong information. Bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H.A.A., Thank you for taking the time to tell us about your experience at the Mercure Roma Piazza Bologna. I am sorry that this time your experience did not meet your expectations; please allow me to express my sincerest apologies. As at Mercure, we strive to provide a superior service experience for every customer your feedback is very important to us. We have noticed that you are staying in our Hotel in this moment, so we are at your complete disposal if you would like to talk to us directly. Regarding the check in experience we are very sorry and we personally apologize with you, as we try to do always our best to be at guest's complete disposal to help or inform. Unfortunately sometimes language barriers can create misunderstandings. About housekeeping we have discuss with them and clarify that they do not have to knock at guests' door very early or if the "do not disturb" sign is on. We appreciate your sharing your concerns, and as I told you the staff is at your complete disposal in any moment if you would like to clarify. Sincerely, Front Office Manager

Kennethf Friends - 31/12/2018 AccorHotels certified review
« Stay 26-29 Dec »

The hotel is located in a nice neighbourhood with metro 5 mins walk and lots of nice restaurants nearby. Carrefour express opposite the hotel allows easy purchase of drinks and snacks. 3 stops to the main train station and same line as Colosseum allows easy access to all Rome attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KENNETH WOEI KUAN F., We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Stanislav Families - 31/12/2018 AccorHotels certified review
« Good place to stay with nice service and breakfast. »

A pretty good place to stay in Rome with a consistent quality of service and nice people. My daughter was happy every day receiving small chocolate from the girl on the Bar. ;)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanislav S., We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Pierre B. Business - 26/12/2018 AccorHotels certified review
« Friendly staff but poor infrastructure »

For a business trip, having a room without wifi access was a disaster, not to mention the absence of heating in the otherwise spacious bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. B., Thank you for taking the time to tell us about your experience at Mercure Roma Piazza Bologna. I am extremely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies especially for the wifi connection that usually is very fast and good. About the heating in your room, I remember that we have got a serious problem that we cannot solve immediately and we have to call an external service. Sometimes this could happens and I am very sorry. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

József Couples - 16/12/2018 AccorHotels certified review

Very comfortable bed, good breakfast, clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. J., We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. It is always a pleasure to receive positive feedback and suggestion from our guest. I will share your comments and opinion with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

H D. Business - 15/12/2018 AccorHotels certified review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDERICK HOWARD D., We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Di Marcoberardino Front Office Manager

Leif Couples - 15/12/2018 AccorHotels certified review
« Good hotel 3 metro-stops from Termini »

Professional hotel. Good room and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. S. M., We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. I will share your comments with our team. I am sure that this positive feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Franz Families - 11/12/2018 AccorHotels certified review
« Uncomfortable location »

Poor maintence of old style structure. Bad AC system: fresh smoking smell even if a non smoking room coming from other rooms. Very small bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Signor B. F., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Mercure Roma Piazza Bologna. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. La sua opinione è per noi molto preziosa. La informo con piacere che a breve saranno intrapresi dei lavori di ristrutturazione per migliorare la struttura e la qualità del servizio offerto. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo i miei più cordiali saluti Front Office Manager

Nauzet S. Friends - 09/12/2018 AccorHotels certified review
« Great stay »

Clean, comfortable spacious room with all the amenities needed. Unfortunately the radio stations on the tv could no be played

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nauzet S., We very much appreciate your comments regarding your stay at the Mercure Roma Piazza Bologna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Di Marcoberardino Front Office Manager

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