Hotel - Novotel Roma Est
Novotel Hotel Novotel Hotel

Novotel Roma Est Hotel

4.0/5 1,068 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 149 rooms
  • 142 non-smoking rooms
  • 8 rooms for people with reduced mobility
  • 118 family rooms
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,244 reviews

Our guest reviews for Novotel Roma Est

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,068 reviews
Business - 25/11/2018 TripAdvisor review
« Expensive considering location - poor bar food »

Handy as a stop off, although overpriced for what it is. Beds are comfortable though, and the outdated bathrooms are clean. Staff a bit sterile. Arrived just after 10.30 at night, and all they could offer us was plain cheese and tomato pizza, and used the excuse that's the only type of pizza they can freeze which of course is stupid. This nees to re-brand as Red Ibis and charge €60 a night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sergio

Mark B. Business - 14/11/2018 AccorHotels certified review
« Good welcome, great room size, excellent Bed, mattresses and pallets »

Staff very welcoming, room great proportions, with very comfortable mattress and pillows. Bathroom was functional, however a good size. Restaurant Menu was limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark,, We very much appreciate your comments regarding your stay at the Novotel Roma Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Mobilia, General Manager, and Your Novotel Staff

Dervis U. Business - 04/11/2018 AccorHotels certified review
« A Very Nice Hotel For Bussiness Travellers »

The room was quite large and very well equipped. The bed was comfortable. The towels were good quality and soft. The illumination of the room was very good. The only problem was the temperature thermostat was not performing its function.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dervis U., We very much appreciate your comments regarding your stay at the Novotel Roma Est. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Mobilia, General Manager, and your Novotel Staff

Enrico Families - 04/11/2018 AccorHotels certified review
« Room is good, but my 60euro dep has not been returned »

I was requested to leave a 60euro charge for any problems in the room but it has been a few days and that money has not been canceled or retured to my card

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrico, Thank you for taking the time to let us know about your experience with us. We are glad you enjoyed your stay and hope everything was satisfying. Concerning the 60 euros requested upon check-in, it was only a guarantee for any extras during your stay, not for any hypothetical damage in the room. The deposit was released upon check-out but it takes some days before seeing it back onto your account, depending on your credit card circuit. That said, we hope to welcome you back in the future. Regards Daniel Edoardo Del Sole Front Desk Relations

Cs Solo - 23/10/2018 AccorHotels certified review
« An interesting stay »

Firstly I could not find the hotel, then there was barely any access with a private vehicle. As a traveller who prefers to use public transport where possible, I found this location very hard to manage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Sorry to hear about the issues concerning public transportation, although we sincerely hope you enjoyed your stay as far as the hotel and the staff are concerned. Sincerely, Sergio Mobilia, General Manager, and Your Novotel Staff

Robert Families - 23/09/2018 AccorHotels certified review

Staff not friendly, rooms not clean and no easy access to train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Roma Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergio Mobilia - direttore

Anonymous Families - 31/08/2018 AccorHotels certified review
« Everything like expected »

Room perfect. Breakfast very good. Bus shuttle Service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Mobilia - direttore

Mark C. Families - 06/08/2018 AccorHotels certified review
« Dr Mark C. »

MY accommodation was an excellent experience. Your members of staff were very helpful and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Mobilia - general manager

Alice Families - 06/08/2018 AccorHotels certified review

The service of the staff was very good. The children were welcomed very gently with a toy, reception staff was very helpful and efficiënt. The rooms were perfectly made although we reserved the room on the same day of the arrival. We would come again!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Mobilia - general manager

Dissatisfied Couples - 04/08/2018 AccorHotels certified review
« Anywhere but here »

This is the Novotel that even Novotel forgot existed. The room was lousy for a Novotel. The air conditioning never worked despite reporting it. Nobody followed up to make sure it was fixed. The mini bar fridge didn’t work. We tried to identify ourselves to staff at breakfast but they were too busy taking to look up. There are absolutely nothing around the hotel. The free underground parking was positive. The afternoon receptionist was really helpful and diligent. The pool was great up until the wind blew over the umbrella and could have seariously hurt somebody. Would be amazed if the staff reported it as a safety incident. Drop the parasols on windy days. Safety 101.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Roma Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergio Mobilia - direttote

Anonymous Business - 31/07/2018 AccorHotels certified review
« poor service »

1. food supplied by the restaurant is not delicious. The hotel is at a very isolated location, there are absolutely no any other restaurants or shops in walking distance from the hotel. Therefore the restaurant in the hotel is the only choice for dinner. The food was not to a standard of a 4-stars hotel. 2. Transportation is not sufficient. The hotel is far away from the city and airport. However, there is only 1 shuttle bus to a railway station at 8:30am, and 1 back to hotel at 8:30pm. Guests need to go anywhere with taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Roma Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergio Mobilia - general manager

Anonymous Families - 31/07/2018 AccorHotels certified review

A good hotel, the room was great with comfy beds, the food was good, both breakfast and evening meal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Mobilia - general manager

Vince Families - 28/07/2018 AccorHotels certified review
« Passagio vicino Roma »

Very nice welcome with smiles and kindness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager

Family - 10/07/2018 TripAdvisor review
« Suitable for Couple with 2 Children »

Nice hotel with good pool. Room is ok for 2 Adults with 2 children. Diner was very delicious. Unfortunatelly on July 5th the coffee-machine was broken at breakfest. After 35 minutes ordering for Coffee, we finished our Breakfest with orange-juice and left the restaurant. I suggest the restaurant to get a second coffee-machine. We missed micro-wave as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia

lordelectric Couples - 28/06/2018 TripAdvisor review
« Over night stay »

A very good hotel. I have stayed here before so as I had a good experience I didn't hesitate to book again. Unfortunately my flight from the UK was delayed by two hours so I arrived at the hotel too late to enjoy the pre-booked evening meal. The staff were very understanding and prepared a salad for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia

Couples - 04/06/2018 TripAdvisor review
« Great location for Novotel in Roma »

Great location in East Roma/ La Rustica area....easy access from expressway, secured area with underground parking, train station was 7 minutes walk, wifi and ac worked well for our short 2 night stay. Easy access to visit Ryder Cup 2022 course at Marco Simone GC (10 min

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Mobilia - General Manager

Gregory Families - 03/06/2018 AccorHotels certified review
« That’s almost was perfect »

Cheap, clean, comfort, democratic, friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Mobilia - direttore

Anonymous Business - 25/05/2018 AccorHotels certified review
« Comfortable and an ideal retreat from the working day. »

Staff were friendly, food good and the room comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Mobilia - direttore

Scott B. Families - 26/04/2018 AccorHotels certified review
« Comfortable hotel, friendly staff »

Staff was friendly and very helpful, even giving us good tips on where to find parking in Rome. Clean, modern rooms with good amenities. Only complaints were that the air conditioning is only turned on in summer, even though it was 90 deg during our stay. Also, walk to the train station is through an overgrown field so not very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey B., We very much appreciate your comments regarding your stay at the Novotel Roma Est. Thank you again for sharing your experience, your Novotel Staff is always available for you and care to grant you a very pleasant stay. Sincerely, Sergio Mobilia, General Manager, and Your Novotel Staff

W. F. Families - 04/11/2017 AccorHotels certified review
« W. f. »

It was adequate but not in any way special.Room was clean and sofa bed made up ready for our grandson, but only one teabag each and no milk. No hot chocolate and one coffee.Second sachet was de-caff. Waiter in restaurant delivered slow service objected to our choice of table instructing us to move. Gave us the impression we were a nuicence to him! However food was good. Breakfast service friendlier by female staff. One female reception staff very helpful. Was told to stop playing air hockey with my grandson as it was too noisy! Suggest you supply a games room if you don't want noise in reception! Other children's games were broken we were dissapointed that the video games were unavailable as they had been one of the reasons for selecting the hotel as they had proved popular with our other grandchildren in other venues. We would not rush to book Novotel again following this experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Novotel Roma Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, concerning restaurant service and air hockey issue. Each and every member of our staff will be informed about it, as we always do to prevent events like these happeining again in the future. The videogames, though, are not broken or unavailable, they go on standby mode when not used. We will put a notice to inform our guests of this happening, so that they'll know everything is functioning as it should and the reception staff is available to reset the games. I want to thank you for pointing out this inconvenience, so that we can intervene from now on. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergio Mobilis, General Manager, and Your Novotel Staff

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