Hotel - ibis Hamburg Alsterring
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Ibis Hotel Hotel

ibis Hamburg Alsterring Hotel

Pappelallee 61 
22089  HAMBURG
GERMANY

621 reviews
TripAdvisor Rating Based on 621 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Solarium  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Solarium  (Nearby)
  • Clay tennis court  (Nearby)
  • Other sports activities
    • Bike rack facilities
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Horse riding (Nearby)

Catering

  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The ibis Hamburg Alsterring has 150 soundproofed rooms with a high level of comfort. Room amenities include air conditioning, innovative high-tech beds for the ultimate in comfort, free WIFI and a TV with a wide range of Sky channels.

  • 150 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,348 reviews

Our guest reviews for ibis Hamburg Alsterring

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 621 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
harrymV8135MZ Couples - 27/06/2017
« Semi-acceptable, but grossly overpriced. »

My partner and I stayed in the hotel for one night, costing £80. Upon arrival, we waited approximately 5 minutes before we were even acknowledged (which is a long time standing around just for someone to even say 'Hello, won't be a moment'!). The service provided by the staff member upon check in was very good - friendly, quick and transparent. We arrived in the room, and was very disappointed by the standard. The room was very dark/dingy with the lights on and looked very basic, in need of a good renovation - it's what I'd expect the budget ibis to look like, not the hotel. The bed was hard, and only one pillow was provided with no spare pillows leading to discomfort. We arrived during a hot period (around 28 degrees celcius), so was frustrated that the air-con unit wasn't good enough to even cool the room...at all. The cleanliness of the room was mediocre, with the plus being that the bed was clean. Stains on the window-nets (looked like bird poop) were present, alongside with hairs found in the shower cubicle giving the impression the bathroom was not cleaned post-previous visitor. We also wanted to eat at the hotel, and was disappointed to find that the menu was limited to only toasted sandwiches only. Upon exiting, we were not asked how our stay was, but rather was, giving an impression that management/staff were not proactively looking to 'best' the service. The hotel is located considerably outside of Hamburg centre, however has nearby transport links that are cheap and quick to get into the centre. Overall it was an unpleasant stay, and grossly overpriced. Very nice looking local 4* hotels with good reviews were cheaper and closer to the centre, however we found comfort in booking with a chain. My advice is to not make the same mistake as my partner and I, in assuming chains breathe 'minimum standards of quality'.

TripAdvisor review
Regina B Couples - 22/06/2017
« Memory lane »

Friendly staff very helpful, accommodation very clean. Excellent for U Bahn and S Bahn, Bakery round the corner and couple of Restaurants within 5-10 minutes walk.. using this hotel for the last 13 years and hopefully be back next year!

AccorHotels certified review
Anonymous Business - 21/06/2017
« abc »

abc

AccorHotels certified review
Andy H. Friends - 17/06/2017
« Excellent »

Very comfortable & clean hotel, well situated for both the airport and easy assess to the city centre. The staff were really welcoming and friendly throughout our stay, and nothing seemed to be too much trouble for them.

AccorHotels certified review
Regina B. Couples - 17/06/2017
« Very efficient, friendly and helpful staff,  »

Always enjoying staying at the Ibis, could do with a fridge Perfect for our visit Will book again for next year

AccorHotels certified review
Anonymous Solo - 10/06/2017
« Reliable stay »

Helpful, pleasant welcoming staff. No problems.

AccorHotels certified review
Kmcc Business - 09/06/2017
« Pleasant hotel convenient for an S Bahn Station »

Welcoming staff, room adequate, internet worked well and reasonable breakfast

AccorHotels certified review
Geoff A. Friends - 31/05/2017
« excellent hotel  »

great hotel friendly staff clean rooms good food and drink just what i needed

AccorHotels certified review
Anonymous Solo - 31/05/2017
« Simple and good. »

Friendly and helpful staff, clean rooms and good location. However, impossible to sleep with an open window if the window faces the rails.

TripAdvisor review
Business - 14/05/2017
« Médium »

Arriving after 22:00 no food avalaible despite and add for a 24hrs food service. Online check-in made 48:00 before but I had to wait 20 min.... front office very friendly but at that time everything sould be ready

AccorHotels certified review
Anonymous Solo - 07/05/2017

Having stayed in Ibis hotels in France, Germany, the Netherlands, Belgium, and the United Kingdom, I would say that this is one of the very best. Extremely friendly and helpful staff, a copious and varied breakfast which is nicely presented and spaced out. The hotel is not in central Hamburg but is on a direct S and U bahn line to both the airport and the centre of the city. Congratulations to the Manager and his staff.

AccorHotels certified review
Anonymous Business - 04/05/2017

I am deeply disappointed. The front desk receptionist is not profesional. I went to the hotel with my wife. I changed 3 different rooms, the first was to noisy -in front of the railway even if I told him that I want a room in the front and in higher floor if possible but not those if front of the train railways .(he gave me 115, first floor as it was full. During my last visit I also had a room in front of the train and the whole night the noise was terrible, so this time I knew what to ask. Finally he knew that somebody, gold member, will visit the hotel and he did not care to give him one "good" room). When I saw the room ,came back and was complained. Then he told me ok I will change the room to 124 , again first floor but in the front side. Then, even if I was alone in front of the reception, he said to me that we are 2 pirsons and not one and for this I have to pay 12 € extra. He was very satisfied. I told him that I know it. 2 days later, no warm water at all in the room. One more change, to 224. The first 3 days, the linen, were no changed, the last two, they changed those 2 times! The toilet was also not clean in both rooms. The breakfast very good. And one last question; I asked for a second key and the towels was only 2 pcs for 2 pirsons daily and very very old and used. I cannot believe that above are your policy and standards.

AccorHotels certified review
Anonymous Families - 01/05/2017

New hotel, good service & breakfast. Our 3 rooms were assigned next to each other. Thank you.

AccorHotels certified review
Anonymous Business - 28/04/2017

Very good

AccorHotels certified review
Anonymous Business - 28/04/2017

Reception was friendly and helpful. Rooms basic but adequate. Not plugs near desk/work area.

AccorHotels certified review
Anonymous Families - 24/04/2017

The people at the hotel are always friendly and helpful.

TripAdvisor review
634sabineb Family - 20/04/2017
« Easter in Hamburg »

From the Airport with the S-Bahn to the station Wandsbeker Chaussee is the easiest way to get to the hotel - quick & cheap! At the exit turn right and walk to corner, where a very nice bakery is and turn right again and you will see the hotel.

AccorHotels certified review
Anonymous Business - 30/03/2017

Very limited receptionist, no understanding of clients even if he tried very hard and was kind.

AccorHotels certified review
Anonymous Business - 24/03/2017

The most fair price / quality combination. You get what you pay for, no more (although sometimes you get, no less).

AccorHotels certified review
Anonymous Business - 01/03/2017

The hotel was comfortable clean and the waiter for breakfast was friendly and helpful. Would have been helpful if it had been explained I could only access car park from the elevator. Apart from that it was excellent

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