Hotel - Novotel Munich City
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Novotel Hotel

Novotel Munich City Hotel

Hochstrasse 11  Bayern 
81669  MUNICH
GERMANY

2,566 reviews
TripAdvisor Rating Based on 2,566 reviews
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From 114.00 EUR Non member rate
From 106.02 EUR Member's rate Members’ Rate, join while you book
7.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 307 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,427 reviews

Our guest reviews for Novotel Munich City

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,566 reviews
Certificate of excellence 2016
AccorHotels certified review
Dianela Families - 13/07/2017
« Excelent service and great location! »

I loved the hotel. Clean, modern, comfortable. The service is excelent and the facilities are great. The playground for kids is amazing. My kids had a great time there. Great breakfast. Very close to the center of Munich and to many restaurants. I definitly recommend it!

AccorHotels certified review
Rajesh N. Business - 10/07/2017
« Good Property, Nice Location, great hospitality.. »

Nice location and property. Only suggestion I have is with regards to the breakfast menu. Please bring in some variety in the breakfast menu. I stayed there 5 days and ate the same breakfast every day. Quite boring !!

AccorHotels certified review
Heidi G. Business - 10/07/2017
« Fine »

My only critisism is that your standard rooms often have no desks ( this didn't used to be a problem) and as a business traveller I need to be able to work. Trying to work sitting on the bed is not a good solution and also bad for my posture and health.

AccorHotels certified review
Noel B. Families - 04/07/2017
« Poor check in and check out process »

It took too long to check in. From arrival to receiving keys to room, it took 30 minutes. Upon my check out, the staff member had a rude tone. When I told her my room number, she did not hear me and said 'what?' in an inappropriate tone. Saying 'excus me' or 'sorry' would have been more appropriate. Then, as I was leaving the garage in my car, I found my ticket to leave the garage was deactivated. My family member went in to get a new ticket and was charged 21 EUros when I had already paid the full amount. We had to go back to the reception and get a refund, this lead to a lot of stress as we had to reach an appointment at a certain time. The room is nice and location is perfect.

AccorHotels certified review
Marta D. C. Business - 03/07/2017

It was good, the only comment I have is that there was no desk at the room. I tried to change it but there were no rooms with desk, which I find disappointing in a business hotel.

AccorHotels certified review
Yves K. Families - 02/07/2017
« Rooms Ok staff taking not enough time for clients »

Staff was partly junior and not up to international hospitality rules ( albeit maybe to local rules) There discussions about the inaccessibility of the reception via telephone, how come that there was no coffee machine inthe room despite picture and misleading ad,...

AccorHotels certified review
Yong Business - 29/06/2017
« Pleasant »

I was booked by my assistant for executive room, and during check-in, i was told there are technical issue and there is no longer any executive room left (where my colleague travelled with me managed to still obtain the executive room). I was being put into the Standard room instead. Overall i was a Little disappointed, but the Service provided by the Team was great, and at the end, i was able to enjoy my stay as well.

AccorHotels certified review
Laura T. Families - 27/06/2017
« stylish hotel, nice location »

Very happy overall. Nice and spacy rooms, good breakfast, nice pool and gym. The wifi was good. The only minus was the xbox in kid's play room, which did not work the whole time of our stay. An umbrella to borrow on a rainy day was nice extra.

AccorHotels certified review
Anonymous Business - 26/06/2017

Nice room, very creative

TripAdvisor certified review
Solo travel - 26/06/2017
« Loved this hotel »

I had a wonderful stay here in glorious sunshine and can't wait to return. Great location and a large spacious room with great amenities. Very friendly staff who made me feel so welcome. I love the swimming pool which was very relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for this lovely feedback. We are very pleased that you rated us highest and are delighted that you really enjoyed your stay with us and the room in particular. The great remarks on the staff made us happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

AccorHotels certified review
Dirk F. Solo - 24/06/2017
« Nice stay. »

Comfortable room, good working air, good bed, and good breakfast, even though sometimes a bit crowdy.

TripAdvisor certified review
Couples - 23/06/2017
« Poor service delivery »

We booked a 5-night bed and breakfast stay online from the UK. The breakfast part of the package was not delivered as promised online or as described in the booklets placed in all the rooms at this hotel. Hotel staff eventually admitted the failings were theirs, and not ours, but refund for goods and services not delivered was slow and only partial. Poor service and unprofessional attitudes from some of the frontline staff were still being displayed even as we checked out. A Customer Care representative at the Accor complaints department was subsequently polite, apologetic and expressed regret at our experience, but it appears she was unable to do anything about poor service delivery in Germany.

Our hotel has responded to the review
Our hotel has responded to the review

I would like to offer my sincere apologies for the problems regarding the service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with! I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager

AccorHotels certified review
Jane H. Couples - 22/06/2017
« Average stay, friendly staff. »

This was our 3rd stay with this hotel. We were a little disappointed to not get the special Gold Card rewards, ie late check-out and an upgraded room. I know this is only if there is availability, but it was a shame to not get either for our stay. We also had a window that opened up onto noisy building works which wasn't very nice for our last 2 mornings.

AccorHotels certified review
Katrin H. Business - 21/06/2017

Really friendly employees at the reception, only topic to criticize sometimes is the water pressure

TripAdvisor certified review
Kristof B Couples - 21/06/2017
« Great! »

Recently renovated hotel, superior room is quiet, spacious and comfortable. Staff was helpful, friendly and gave great advices for a pleasant stay in Munich. Location is quiet, 15 - 20 min walk from city center and close to S-bahn station (direct line to the airport). Breakfast is nice but pricy.

Our hotel has responded to the review
Our hotel has responded to the review

We are much obliged to you for the excellent Review and the great remarks on the room and especially on the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items - an offering that is appreciated and expected by a majority of our guests. I would like to ask you for understanding. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Rafael D. Fröhlich General Manager

AccorHotels certified review
Toso F. Couples - 20/06/2017
« very good, what I expected »

I had all I asked for and it was just fine

AccorHotels certified review
David Solo - 13/06/2017
« Very good overall experience. »

No issues. Courteous helpful hotel staff. My room was recently refurbished - well designed with pleasing decor. Hotel is in a very convenient location

AccorHotels certified review
Tan L. C. Business - 11/06/2017
« Good »

Service of your staff is excellent, they are attentive and tried to fulfill the request the guest Door card is sensitive during the stay had to go to reception for a few times to reset which is quite inconvenient. Suggest to provide clothes line in the toilet .

AccorHotels certified review
Catherine T. Couples - 11/06/2017
« I found the Novotel Munich City to be extremely clean, comfortable, and efficient with friendly, accomodating personnel. »

The Novotel Munich City was very clean with very comfortable beds and the use of space was most efficient. The bar/restaurant staff were happy to fulfill our requests of glasses full of ice when we asked and the registration desk staff were kind and friendly. We did not choose to eat the breakfast buffet as we found 21 euro per person to be rather high for a breakfast--we do not eat a whole lot at breakfast and always wish we could find places that would allow us to choose something small, that is not only pastry or bread. For instance one egg and one slice of bacon or sausage, with fruit perhaps. We chose Novotel for our end of a two-week, 4-country Europe trip and were extremely pleased with our experience. Thank you!

AccorHotels certified review
Greg R. Business - 10/06/2017
« 3rd Stay, each time is always more than accommodating  »

3rd Time I have stayed. Each time I know Munich and the Novatel a little better, the more I am familiar with the Novatel and the Munich city the better it gets. I will again be seeing you next year.

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