Novotel Munich City Hotel 4 stars

TripAdvisor rating 4.0/5 3,254 reviews
Novotel Munich City
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+ 23 Services
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Hotel extras

  • Centrally located in Munich with good connections to public transport and the airport

  • 307 refurbished guest rooms, each with a 55-inch flatscreen TV and free WIFI

  • THE FLAVE restaurant with international cuisine and snacks

  • Bike rental

  • Separate conference center with the "GREAT Meetings" by Novotel overall design

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchangePaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Munich City

Hochstrasse 11
Bayern
81669
munich
germany

Tel: +4989661070

Fax: (+49)89/66107999

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 17 :   BUS 17 AM GASTEIG

  • S1-S8 :   S1-S8 ROSENHEIMERPLATZ

  • TRAM 16 :   TRAM 16 AM GASTEIG

  • By plane

    MUC F.J. STRAUSS At 36km / 22.37 miles

  • By train

    HAUPTBANHOF At 5km / 3 miles

  • By train

    MUNICH/MUENCHEN At 5km / 3.11 miles

  • By train

    OSTBAHNHOF At 1.5km / 0.93 miles

GPS :48.129516, 11.58865

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Business Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Anne: Fernweh

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Yvonne: A natural escape and fascination with the forest

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Suite with 1 double bed and 1 sofa

  • Max. number of persons: 2
  • Area: From 70
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

THE FLAVE

Type of cuisine: International

In THE FLAVE restaurant, everything revolves around the Munich food market! Every day we offer a varied and fresh selection to choose from. Whether you fancy a snack or something heartier, bread rolls are a satisfying treat at any time.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FLAVE

Photo non contractuelle / Strictly non binding

Take a break at THE FLAVE restaurant, which is open daily until 1:00am, or while away the evening with a drink. Don't forget to try our range of delicious tapas to keep hunger at bay.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 230

  • Maximum capacity: 195 people

  • Maximum banquet capacity: 121 people

Find out more

Our guest reviews for
Novotel Munich City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,654 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,254 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent experience!

TripAdvisor rating 4.0/5

Vaios1975 Family - 11/09/2019 TripAdvisor review

An excellent stay at a very good location. Nice and clean hotel with big rooms and large TV. Very very friendly personnel. Great experience at all levels. I would just prefer the price to be a bit lower.

It was our pleasure to have you as our guest. On behalf of my team, I would like to thank you for the the highest marks and the positive remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager

Happy as usually!

Customer review rating 4.5/5

B Business - 09/09/2019 AccorHotels review

This is my second time in the hotel and like last time, I had a very pleasant stay. Rooms are nice and spacious, location is great. What was really special this time is a super friendly and funny reception manager (sorry dont remember the name) that was has a late shift on Friday who not only helped me and my friends with some questions but also offered us a welcome drink in the bar making the stay super nice. As an ex employee of Intercontinental Group, do pay attention to standards. Although Novotel is not my first choice in general, I will definitely return to Novotel Munich. Just try to rearrange the area next to the entrance and the bar as there is a great potential. Drinks are good but sitting there is not that cosy (the bar at the Motel 1 next to you was full in the evening!)

Dear Mr. K., Thank you for staying with us at Novotel München City and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on…. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great Hotel in the Perfect Location

Customer review rating 4.5/5

Lindsay Couples - 07/09/2019 AccorHotels review

The staff was very helpful and friendly. The hotel was perfect and located in a great location.

Dear Ms. S., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great stay

Customer review rating 4.5/5

M W. Couples - 06/09/2019 AccorHotels review

Very good, only issue was we ran out of soap in the shower. Was not a big deal.

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very pleasant stay in great location

Customer review rating 4.5/5

Anonymous Families - 05/09/2019 AccorHotels review

Well appointed hotel, very nice and comfortable rooms and common areas, very good breakfast too. Wait time at the front desk for questions and inquiries at times are a little long - maybe a concierge-type function separate hotel-related dealings with general traveller questions could help.

Sehr geehrter Herr R., herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Novotel München City zu bewerten. Über die hohe bis sehr hohe Punktezahl in fast allen Kategorien freue ich mich sehr. Es ist schön, dass Sie sich bei uns so wohl gefühlt haben und Ihnen u.a. Ihr Zimmer und das Frühstück zugesagt haben. So soll es sein, genau das ist unser Anspruch. Aber natürlich sehen wir auch das Verbesserungspotenzial beim Check-in - und nehmen die Bewertung gerne zum Anlass, hier weiter an uns zu arbeiten. Entschuldigen Sie bitte die langen Wartezeiten. Wir alle hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Superb customer service in a great hotel.

Customer review rating 4.5/5

Chris R. Families - 01/09/2019 AccorHotels review

We were really impressed with Norbert for his great customer service. We found the hotel to be spotless and have the perfect facilities for our family stay in Munich.

Dear Mr. R., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees (and especially to Norbert!). Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

a convenient place to be

Customer review rating 4.5/5

R. K. Business - 01/09/2019 AccorHotels review

The Hotel is situated next to the "Deutsche Museum" and also close to the city centre. An ideal place to start your Munich visit. Offering a parking garage, nice rooms with tea making facility and friendly staff, this should be a hotel to be considered while you are visiting MUC

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Brilliant hotel

Customer review rating 4.5/5

Corinne Families - 31/08/2019 AccorHotels review

We thoroughly enjoyed our stay at this hotel, staff were always friendly, very helpful and efficient. Sofa bed and cot were prepared in advance of our arrival and housekeeping always left us sufficient towels for us and our kids (something other hotels fail to do!). The breakfast was amazing, large selection, very fresh and tasty food. Included local delicacies as well as international items. The restaurant also served very good food at reasonable prices. The pool got quite busy at times but the wellness area was always clean and well supplied with towels, even late at night. Overall great stay, great location and will definately stay there again if I visit Munich again.

Not happy this time.

Customer review rating 4.5/5

Anonymous Families - 30/08/2019 AccorHotels review

Not so good this time. Service not like every time.

Extremely Satisfied

Customer review rating 4.5/5

Charilaos S. Families - 29/08/2019 AccorHotels review

We are a family of four (kids are 7 and 10) and we had the chance to stay for seven (7) nights in the Executive Room with one double bed and one sofa bed. The room was big enough to host our family , very clean, on the third floor looking on the entrance of the hotel. Restaurant area , breakfast area very clean and all the services we enjoyed were above our expectations. In total the stay was excellent and i recommend the hotel to all. For sure if i visit Germany - Munich (since i come from Athens - Greece) i will stay in the hotel again. We had the best vacations and we want to thank you for your services and hospitality.

Customer review rating 4.5/5

Anonymous Couples - 27/08/2019 AccorHotels review

Loved having the mini bar items available with no charge and refilled daily. Location is convenient with public transportation nearby and is walkable to a lot of attractions.

Worst Experience Ever!

Customer review rating 4.5/5

Mennatallah M. Business - 26/08/2019 AccorHotels review

From: ElSenousy, Mennatallah Sent: Wednesday, August 14, 2019 12:34 PM To: 'AccorHotels Customer Care' Subject: RE: AccorHotels Customer Care Dell Customer Communication - Confidential Dear All, Happy that I found customer care that will listen because I really have bad experience. Hotel: Novotel Munich City , Hochstrasse 11 , Germany My Name: Mennatalla M. Duration: 21 July till 17 August Trip: Business Trip Room: 465 and then I was surprisingly requested to move to 371 I checked in on Sunday 21 July - On Tuesday, they informed me that I need to move to another room before Friday because there would be no Fire Security in my room because there’s maintenance, I had to grab and collect all my stuff over and over again, and I had no choice because I would have NO security in my room!! Why they even booked me that room in the first place! I go to work daily from 9 to 6 so you can imagine how that was hard to come back from work tired and then I have to collect my stuff again and that all during weekdays not even on the weekend to be relaxing to move - 3 to 4 times I had one of the room services stuff in my room ,once while I was in the shower, and other times I was sleeping on bed in my PJs!!! To my surprise, One time of these was RECEPTION guy, what would reception guy do in my room!!! The unacceptable excuse they told me about room service is they want to clean, so what’s the excuse for the reception guy to walk in my room!!!! - The Sofa had a stain so I asked the room service to clean it, they told me this is not my job! And they left me to clean it myself, and never sent anyone to clean it except when I went down and I made a complaint about the 1st 4 days I spent in bunch of weird services and attitude - After complaining, strange people still walk into my room, I don’t know what’s that, I even told the reception I would deadly need to leave the hotel but they promised it will improve but that never happened - My kid , 2 years old, was running down in the lobby, she got into the breakfast buffet and grabbed a banana , the waitress asked me if I would have breakfast I told her “no, the kid just grabbed a banana” so she replied “ SO YOU CAN GET OUT” !!!! - Last of the messy unbearable experience, when I went to pay the bill they charged me 150 euros claiming that the room service said that my room” WAS TOO MESSY” for them to clean it so they had to clean it better!!! As far as I know that’s their job! And also as my daughter had chalk and wrote on the wall, so they didn’t clean that, but they want me to pay them now and they will leave it uncleaned till I check out , not even they tried to clean it with water or even tissue! No, they left it like that on the wall. I paid everything they told me to pay, but who will compensate me for the one month worst experience ever! I’m so sorry but I would definitely will never ever recommend Novotel to any my colleagues to come on Business trips here or even Vacations because on daily basis I go to work with bad mood and I get back to find worse in the hotel! Your Prompt kind support is highly needed and appreciated. ( By the way while I was writing the mail house keeping girl just opened my door and was walking in till I stopped her, I asked her about her name but no need to write it down, because she was not the 1st to do so and I think will not be the last!, her excuse was,” I don’t know you are here”! ) Thanks Best regards, Mennatallah Elsenousy Engineer , Service Delivery Dell Technologies | Dell Technologies Managed Services Desk: +202 26… me… From: AccorHotels Customer Care <cu…> Sent: Wednesday, August 14, 2019 11:40 AM To: ElSenousy, Mennatallah Subject: AccorHotels Customer Care [EXTERNAL EMAIL] Case N°: WSFOLD20…50882

Dear Mrs.M., Thank you for taking the time to tell us about your experience at the Novotel Muenchen City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great stay in Munich

Customer review rating 4.5/5

Sarah Families - 25/08/2019 AccorHotels review

The staff were lovely and welcoming and the facilities were very good.

Excellent location and breakfast

Customer review rating 4.5/5

Norm Families - 24/08/2019 AccorHotels review

This hotel was newly renovated and very pleasant to stay at. The staff were friendly and helpful. The breakfast was amazing and started our day off right. Great location with a 15 minute walk to downtown. Would highly recommend.

Me

Customer review rating 4.5/5

J B. Families - 21/08/2019 AccorHotels review

Clean rooms & hotel, pleasant staff. Pricey parking - especially as I was charged twice (42€) when I had already paid, and subsequent refund delayed my check out for 25 mins / which had an even bigger impact on my journey time as I had to travel 650km south, and needed to leave as early as possible. Would have scored extra point if this was avoided in the first place.

Good as expected

Customer review rating 4.5/5

Carl Business - 21/08/2019 AccorHotels review

Good as expected

Holiday stopover

Customer review rating 4.5/5

Veronica S. Families - 21/08/2019 AccorHotels review

We stayed in Novotel before going to the Austrian alps for a week. Novotel’s quality and standards remain high no matter what city I go to. A loyal customer Munich was just as good. Near the city a 10min walk, lovely quiet location and the bed is so comfortable had a great nights sleep. Skipped breakfast this time round. My kids are always happy to hear we’re staying in Novotel.

Very nice hotel

Customer review rating 4.5/5

Weiwei H. Families - 18/08/2019 AccorHotels review

Great

Friendly and supportive front desk

Customer review rating 4.5/5

David Business - 16/08/2019 AccorHotels review

Although arrived early in the morning, the reception staff was able to get me a room

Dear Chikang O., we very much appreciate your comments regarding your stay at the Novotel Muenchen City. I will share your comments with our team. Good to sense you had a comfortable accommodation here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

A Great Hotel Near City Centre

TripAdvisor rating 4.0/5

Claire B Family - 14/08/2019 TripAdvisor review

We had a great family holiday at Novotel Munchen City. The hotel is within a 5 minute walk of an S Bahn station and tram stop, giving quick, efficient access to the city centre. The area the hotel is set felt safe with our family. There are 2 small supermarkets around the corner too. The hotel was lovely, it was clean and the staff were very friendly. The breakfast was excellent. The indoor pool was perfect for families too. We would definitely stay here again if we were in Munich.

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