Hotel - Novotel Duesseldorf City West (Seestern)
Novotel Hotel Novotel Hotel

Novotel Duesseldorf City West (Seestern) Hotel

4.0/5 715 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 16 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious and adaptable, the Novotel room is truly a place for living and is perfect for all your needs.

  • 232 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Recycled toilet paper
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,059 reviews

Our guest reviews for Novotel Duesseldorf City West (Seestern)

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 715 reviews
Peter Business - 13/03/2019 AccorHotels certified review
« distroy my good impression of novotel. it should learn from other hotel novotel »

1. the room not be made in order 2. the manager in reception lack of patient and not customer focus 3.others is ok

Nele Families - 10/03/2019 AccorHotels certified review
« Nice clean big room »

Clean big room but to hot to sleep

David N. Business - 04/03/2019 AccorHotels certified review
« functional business hotel »

the room was clean and well enough equipped. More sockets would have been beneficial though or USB ports for charging. The staff were pleasant and helpful. The breakfast offering was ok, the self-service waffle machine is not particularly pleasant to use.

Anonymous Business - 01/03/2019 AccorHotels certified review
« Nice room and clean »

Big and clean room.

Robert Business - 27/02/2019 AccorHotels certified review
« No loyalty, smelly bathrooms »

Everytime I come to stay I'm treated as a new 1st time guest and a new profile is created this is despite the fact I have stayed over 50 times. Because of this I always get put in the dirty rooms on lower floors. Seems most of the rooms on lower floors have toilets that smell of urine. Quality of breakfast seems to also have gone down - no clear markings of allergens. Lack of gluten free options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O'shea, Thank you for taking the time to inform us about your experience at the Novotel Duesseldorf City West. We are sorry that our reception created a new profile for your reservation also you came already to us. We unfortunatly made a mistake with your name by the reservation and wrote your name without "'" (O. instead of O'shea). Please accept our apologies. Unfortunatly you are not satisfied with our breakfast anymore. I will transmit your comment to our Kitchen Chief. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Sean H. Business - 25/02/2019 AccorHotels certified review
« Stayed many times, always nice, rooms could be updated a little »

Very pleasant, some interior building work was ongoing, rooms could do with a little makeover, however generally nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., Thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are planing the renovation from the room for next year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Pm Business - 25/02/2019 AccorHotels certified review
« good night sleep »

Good customer service, large clean room with comfortable bed and bedding. Close to AM seestern stop or a few minutes work from Prinzenalle stop. Several restaurants within 5 mins walk from the hotel. Will definitely stay here if the price is reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Marcel Business - 22/02/2019 AccorHotels certified review
« Good service, out dated rooms »

Good service, friendly staff at the reception desk. The room was outdated and not special, but ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrl M., thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are planing the renovation from the rooms for next year. We hope to see you again in Düsseldorf. Sincerely, Annick Richard Executive Manager Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Sharmeen Business - 18/02/2019 AccorHotels certified review
« stressful »

My personal pillow was put in the spare pillow cupboard and my Yves Delorme pillow cover put in to the pile of laundry of the hotel. I had to sift through guest sheets to find my pillow cover. There were not enough sockets in the room or even a socket next to the bed to keep my iPhone charged. The system for turning on the shower was not intuitive.

Suth Couples - 18/02/2019 AccorHotels certified review
« happy relax weekend »

everything went perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Balazs O. Business - 18/02/2019 AccorHotels certified review
« It fit to the purpose »

The room was good, however, the bathroom in some places needs maintenance. I missed some napkins or notebooks from the room which would come handy during my stay. The breakfast was ok, good selection of healthy and warm food. I recommend a little bit better staffing in the morning as sometimes we had to hunt for a coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Vincent Business - 14/02/2019 AccorHotels certified review
« Good »

Personal was very friendly. Prices at the hotel bar too expensive. Unfortunately no power socket at the top of the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr E., , vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrungen während Ihres Aufenthaltes in unserem Hotel zu berichten. Ihre Bemerkungen sind für uns sehr wichtig, um den Erwartungen und Wünschen unserer Gäste jederzeit zu entsprechen und unsere Qualität ständig zu überprüfen. Wir freuen uns, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit herzlichen Grüßen Annick Richard stellv. Hoteldirektorin/Executive Manager

Amine H. Business - 12/02/2019 AccorHotels certified review
« Bad Stay »

Im Platinum Accor Member, I was evry where in Novotel, this one was the worst one, Poor room not even one was their, I didnt get any coupon for drink as usal, and very cold welcome at the reception. I will not recomand this hotel to my 250 collegues, I think Inside is much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West I am sorry that your experience did not meet your expectations and that you did not receive your drink coupons. Be sure this is not our standard that the reception was cold to you. Please allow me to express my sincerest apologies. The rooms should be renovated next year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Mario Business - 30/01/2019 AccorHotels certified review
« alles OK »

Gut

Simon R. Business - 29/01/2019 AccorHotels certified review
« A hotel with very welcoming staff »

I enjoy always the ambience of the hotel - from the reception, to the bar, and the dining area. I have though become disappointed with the bathrooms. Working in Dusseldorf at the BOOT Dusseldorf each year, I look forward to a bath to relax tired legs. I stayed on two occasions this January - in a room on the 6th floor and a room on the 1st floor. In both rooms the bath plugs didn't work properly, and the water drained out quickly. That needs to change, or there is no point the rooms having a bath in them. Also, whilst the duvet on the double bed in the room on the 6th floor was large enough, the duvet on the single bed in the room on the 1st floor was barely big enough to stay on during the night - which really wasn't good. So overall, a nice hotel that is let down by elements of key things the guests look for in comfort in a hotel like this. I trust this will change.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will check all the bath plug it the problem is the same in all rooms. Please inform us bei your next stay if something is not working so that we can proof it during your stay. If you need an other blanket or pillow please also ask the reception, we have a choice of them for our guest. Dear Mr R., we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to see you at the next boot fair. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Frank Business - 23/01/2019 AccorHotels certified review
« Great for a short business stay »

Rooms were clean but could do with modernizing. Breakfast very good, and all members of staff vey professional and courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon again. Sincerely, Your Novotel Team

Anne K. Business - 22/01/2019 AccorHotels certified review

We found this hotel to be of a lower standard than other Novotels. To note was the general standard of decoration - mould on the walls where the skirting boards had been removed, discoloured bath/shower with evidence of mould on plastic, awful plastic curtains in bedroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick K., Thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West (Seestern). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The renovation is ready in our investment plan for 2020. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Family - 16/01/2019 TripAdvisor review
« City break with family in Dusseldorf »

Hotel is in the business district, and I would say it is intended primarily for business people. Not far from the town (Alt Stadt). Near the metro station, although he is not far off. The rooms are beautiful decorated, the beds comfortable ... Breakfast is excellent. I had the impression that we are in a five star hotel. Chef g.Arapovic polite and attentive. Car you can park in front of the hotel for free, but only in a few places, so be careful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novotel guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager

Mr I. K. Families - 08/01/2019 AccorHotels certified review
« MR K. »

We always enjoy staying with Novotel. Great hotel and great facilities. It was our first time trip to Dusseldorf and enjoyed staying at the hotel. The internet was extremely poor. There was hardly no internet and had connection problems. We stay at other many Novotels but had always very good basic connection. Internet is important for visitors as can search for many things and plan their stay. Apart from this the hotel had great facilities. Car parking was too expensive but plenty of outdoor parking available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West. We are sorry that there was no good wifi in the hotel. The parking price is actually the one in all big cities. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Claude F. Business - 12/12/2018 AccorHotels certified review
« Good stay »

Can you send by email an invoice cl… since I forgot to drop the card for gast check out

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