Hotel - Novotel Duesseldorf City West (Seestern)
Novotel Hotel Novotel Hotel

Novotel Duesseldorf City West (Seestern) Hotel

4.0/5 669 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 56.00 EUR Non member rate
From 56.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Outdoor tennis court  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 16 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 232 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.4/5 AccorHotels Rating 1,495 reviews

Our guest reviews for Novotel Duesseldorf City West (Seestern)

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 669 reviews
Anna Families - 03/07/2018 AccorHotels certified review
« Good accommodation with improvement for restaurant »

We feel the accommodation was sufficient for our needs. Breakfast was very good and had everything we could have wished for. Had a meal in the bistro in the evening which we were very disappointed in. You may want to rewrite the English description so it’s more accurate as chicken sticks turned out to be bits of poached chicken covered in mushroom sauce. The wheat risotto was unfortunately tasteless and looked like porridge. A little surprise was also the mustard and onion mix on top of the Angus steak! On the plus side, the spaghetti bolognaise was lovely as well as the staff.

Anonymous Business - 07/06/2018 AccorHotels certified review
« Short business trip to Düsseldorf »

Efficient but slightly indifferent staff at check-in. At breakfast on Monday morning, around 7:00 am I counted 5 other guests in the dining room, so not busy at all. After 5 minutes, I had to get up and go and ask one of the waitresses if I could have a cup of coffee. I think that service could be more attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., unfortunately you were not satisfied with our services and we are really sorry about it. Please accept therefore our apologizes. Our highest aim is it to enable our guests a pleasant stay. We take your criticism seriously and use it to constantly improve our service. We hope to welcome you again in Düsseldorf. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

B. Business - 06/06/2018 AccorHotels certified review
« Great moment »

Great experience

Our hotel has responded to the review
Our hotel has responded to the review

cher Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Duesseldorf City West. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, cher Monsieur, en l’expression de nos sentiments les meilleurs Annick Richard stellv. Hoteldirektorin/Executive Manager

Stella H. Business - 03/06/2018 AccorHotels certified review
« Very good experience with Novotel, nice staff, nice room »

My mistake cause some confusion at the reception desk, but the staffs are so nice to fix it for me. Really appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Ye H., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Tom L. Families - 02/06/2018 AccorHotels certified review
« Excellent service and attention to detail »

We are a family traveling with small children and the sofa bed was made on arrival and the early taxi arranged at 4:30am. Nice clean comfortable hotel and nice man at reception should get a mention he seemed to be running the whole place when we arrived very late and again in the early morning. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrynch, We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Ningbo Business - 18/05/2018 AccorHotels certified review
« good. »

good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Botond Families - 14/05/2018 AccorHotels certified review
« A place you'll like »

I booked a weekend City Break package with my famaly and we enjoyed our stay very much. Great staff, good location, goo dfood and drinks, niceambient, spacious room, in house play room, simply great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Anonymous Business - 09/05/2018 AccorHotels certified review

Gut

Patrick Couples - 07/05/2018 AccorHotels certified review
« I have cancelled this booking »

Hello, I have cancelled this booking, so I havent stayed in Duesseldorf in that weekend. Kind regards, Patrick

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We are very disapointed that you gave us a very bad ranking also you were not staying in our hotel. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Marek Business - 23/04/2018 AccorHotels certified review

Your hotel interiror is outdated :) Mine room was OK, although I dont like bathroom facilities dedicated for handicap people - if I could choose whether to use this room, or a normal one - I would prefer to use later :)

Alfred I. A. Families - 21/04/2018 AccorHotels certified review
« Satisfied »

Everything went fine, I am satisfied with our stay at your hotel. Nice and warm personnel, clean room, rich breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alfred Ignatius A., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Marcelo G. Business - 18/04/2018 AccorHotels certified review
« efficient, cordial, comfortable »

booking was made by the company portal (and it crashed), but you sorted easy and promptly! The reception was friendly, efficient. The room is comfortable, all good. Breakfast is outstanding! Congrats! Will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo G., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Yuliang G. Business - 15/04/2018 AccorHotels certified review
« Professional and friendly »

The reception is very good and nice. The room is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuliang G., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Anonymous Business - 14/04/2018 AccorHotels certified review
« alles i.O. »

alles i.O.

Our hotel has responded to the review
Our hotel has responded to the review

Hallo Bernd, wir freuen uns sehr über diese schöne Bewertung und möchten uns auf diesem Weg sehr herzlich bei Ihnen bedanken. Wir freuen uns schon jetzt über Ihren Besuch in unserem Haus. Ihr Novotel Team

Anonymous Business - 13/04/2018 AccorHotels certified review
« Very good »

Room fine. Internet good. Good choice of breakfast. Bar meal very nice. All staff and service good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela H., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Andrey Families - 12/04/2018 AccorHotels certified review
« for four people only 2 cups and 2 spoons, not clear, do not have any snek or water in minibar, very poore menu in restorant/bar »

for four people only 2 cups and 2 spoons, not clear, do not have any snek or water in minibar, very poore menu in restorant/bar

Sean Families - 10/04/2018 AccorHotels certified review
« Good Stay »

Good location, Great Staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun-Nan L., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Charles D. Business - 08/04/2018 AccorHotels certified review
« Nice Environment with nice staff. »

the environment around is quiet. the empolyees are all very enthusiastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zhichao D., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Roman Business - 07/04/2018 AccorHotels certified review
« Very nice staff in a good hotel... »

Very nice welcome in hotel. Room ok, but could get a makeover, looking at the many new openings to stay competitive. Gym needs new machines (treadmill, running belt), as not state of the art.

Our hotel has responded to the review
Our hotel has responded to the review

Hallo Roman, vielen Dank für den schönen Eintrag. Wir haben uns sehr darüber gefreut. Wir sind bemüht für unsere Gäste einen angenehmen Aufenthalt in unserem Haus zu gestalten. Wir würden uns sehr freuen Sie wieder in unserem Haus begrüßen zu dürfen. Ihr Novotel Team

Jesus Business - 05/04/2018 AccorHotels certified review
« Very good, but breakfast too expensive »

Nice place to stay, clean, comfortable. But Breakfast too expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesus G., We very much appreciate your comments regarding your stay at the Novotel Duesseldorf City West (Seestern). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 56.00 EUR Non member rate
From 56.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates