Hotel - Novotel Duesseldorf City West (Seestern)
Novotel Hotel Novotel Hotel

Novotel Duesseldorf City West (Seestern) Hotel

4.0/5 690 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 16 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious and adaptable, the Novotel room is truly a place for living and is perfect for all your needs.

  • 232 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Recycled toilet paper
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,756 reviews

Our guest reviews for Novotel Duesseldorf City West (Seestern)

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 690 reviews
Leon Business - 08/11/2018 AccorHotels certified review
« Good to stay in Dusseldorf »

It's my second time to be here. Everything is fine. Good location, good people, good services.

Manuel B. Business - 05/11/2018 AccorHotels certified review
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr B., vielen Dank für die Positiv Bewertung und der damit verbundenen Rückmeldung zu Ihrem Aufenthalt in unserem Haus. Wir freuen uns, dass Ihnen der Aufenthalt gefallen hat. Wir hoffen, Sie bald wieder bei uns zu begrüßen. Mit herzlichen Grüßen Annick Richard stellv. Hoteldirektorin/Executive Manager

Anonymous Families - 05/11/2018 AccorHotels certified review
« Stay with family »

This time quite disappointed compared to my usual experience in Novotel. Room was too small for a baby kot, dinner at the restaurant too slow considering we were basically the only guests. Personnel is always kind and helpful though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Novotel Duesseldorf City West. We are sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Tati Families - 29/10/2018 AccorHotels certified review

We often stay in Novotel and always it was simply great. The reservation was for 2 adults and 2 children. This visit we found a room ready for 2 adults only: a coach is not ready, 1 tea cup, 1 soap, 1 shampoo, no conditioner and body lotion. Receptionist resolve this problem quickly enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your room was not ready for a family, please accept our apologize. We hope to welcome you again in Düsseldorf Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Oliver Business - 08/10/2018 AccorHotels certified review
« Quiet hotel with a nice restaurant/Buffet breakfast »

Located in the business area of Dusseldorf, it was near my company and easy to access downtown trought taxi or tram. The hotel is modern and the restaurant is good. Buffet breakfast was also very good with a large choice of food and drinks. The room was well fournished with a good bathroom but the carpet was a bit outdated (as long as the service phone). The wifi was relatively quick for a hotel but sometimes the coverage was not good (they can improve that part). Overall a good experience for a 4 nights stay.

Joe Business - 04/10/2018 AccorHotels certified review
« Good »

The experience was good. Good service from the front desk and restaurant staff (the young gentleman serving did a good job). My only issue is the hours of the gym - it opens too late in the morning.

Nathan Business - 01/10/2018 AccorHotels certified review
« Very good »

This is not only your hotel but every other hotel, where the blanket is too thick that it is very warm middle of the night. ;)

Greet Business - 28/09/2018 AccorHotels certified review
« Very polite staff »

Lovely staff, made me feel welcome, but the bar was overly crowded and a little tricky to get service.

Dave B. Business - 28/09/2018 AccorHotels certified review
« Excellent modern business hotel with lovely staff, great breakfast and good facilities »

I really must like this place as I've stayed here many times in the last couple of years. Sure, it's got the usual business stuff but it's just that little bit better than other hotels in the area: the Wifi works well, the rooms are large and well-appointed, with plenty of storage, there's a fridge in the room, and the breakfast is splendid. Above all, the staff are always friendly and helpful. Could it be better? The beds are a little hard, and the bathroom is slightly cramped. I don't like the bath/shower arrangement. A couple of benches outside would be nice, too. But overall, it's my favourite hotel in Düsseldorf (and I've tried 15 of them!).

Anonymous Business - 24/09/2018 AccorHotels certified review
« Quality not according price »

The bath rooms have to be renewed; TV was not checked - had to be claimed, lightening is not up to date, safe did not work or was not self explaining by usage (although description was available) very nice employees working there, good atmosphere, in short words - hotel needs to be renovated in some areas

Matt Business - 13/09/2018 AccorHotels certified review
« Clean, Functional »

No issues--meets all basic expectations: clean room, clean linens, hot shower, friendly and efficient front desk staff. No complaints, all good.

Tobias Business - 10/09/2018 AccorHotels certified review
« Great Choice »

We had a conference for 18 people at the hotel and everyone enjoyed their stay. The Novotel team was extremely helpful throughout the whole booking process and always ready to react even in last minute changes. Would definitely recommend the hotel for a business event.

Steffen Business - 09/09/2018 AccorHotels certified review
« Very good except the rooms do not match the overall impression »

All in all pretty satisfactory. Overall friendly and helpful hotel staff. Very nice breakfast, lunch and dinner.

Anonymous Business - 08/09/2018 AccorHotels certified review
« Comfort with limitations »

There was no fridge in the room. The rooms were too minimal. Comfort but without any charm or sense of being pampered.

Anonymous Families - 02/09/2018 AccorHotels certified review

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau M. , vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrungen während Ihres Aufenthaltes in unserem Hotel zu berichten. Ihre Bemerkungen sind für uns sehr wichtig, um den Erwartungen und Wünschen unserer Gäste jederzeit zu entsprechen und unsere Qualität ständig zu überprüfen. Wir freuen uns, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit herzlichen Grüßen Annick Richard stellv. Hoteldirektorin/Executive Manager

Hugo G. Business - 24/08/2018 AccorHotels certified review
« Mr »

Reception personnel was very helpful and friendly. Room was comfortable and nice breakfast. The big but and not so positive surprise was to see the first floor hallway carpet filthy as I have never seen in a Novotel or similar class hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G.-Escobar Morales, many thanks for your stay and for taking the time to review our hotel. We already planed the renovation of the floors. We would be happy to welcome you again as our guest any time soon. With best regards, Annick Richard / Executive Manager Sincerely, Annick Richard stellv. Hoteldirektorin/Executive Manager

Maria-cecilia Families - 14/08/2018 AccorHotels certified review
« Room was not clean »

Despite the hotel was nice and well located, our room was not clean and had a strange smell. A.C was not working properly

M A. Families - 12/08/2018 AccorHotels certified review
« Mr A. »

No bad, but the rooms are quite dated and basic for 4 star hotel, sink in bathroom was blocked had to change the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. Sincerely, Annick Richard Executive Manager

Family - 10/08/2018 TripAdvisor review
« Nice standard Novotel hotel »

The hotel is located a bit out of the city but easy access to the city by the train. The hotel is a good standard of typical novelty little bit dated ready for a fresh up. The hotel reception (duty manager?) was very welcoming and professional was a good credit to the hotel. The breakfast was very good with a good variety of cold and hot choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, many thanks for your stay and for taking the time to review our hotel. We would be happy to welcome you again as our guest any time soon. With best regards, Annick Richard / Executive Manager

Johnd Business - 07/08/2018 AccorHotels certified review
« Satisfactory »

Now getting old looking, showers/bath old, no iron, minibar changed, hard to get room now and Mercure next door is probably better now.

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