Novotel Wellington Hotel 4 stars

TripAdvisor rating 4.0/5 2,340 reviews
Novotel Wellington
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+ 22 Services
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Room 1

Number of guests
Children's age
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Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Direct access to both business and shopping districts

  • Moments walk to the waterfront and event venues

  • Dining in the modern Caucus restaurant and Bar

  • Modern Facilities - Connectable LCD TV, iPod/iPad® dock

  • Rooms with views of the Harbour and City

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wellington

133 The Terrace
6011
wellington
new zealand

Tel: +6449181900

Fax: (+64)4/9181901

Contact email

Check-in from 14h00

Check out up to 11h00

  • TRANZ RAIL :   INTER CITY BU WELLINGTON

  • By plane

    WELLINGTON INTLAIRPORT At 9.66km / 6 miles

GPS :-41.28376, 174.774502

Our accommodations

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children. A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

Superior Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Twin Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Room with 1 King Bed and City View

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Executive Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Room with 2 Double Beds and City View

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Executive Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Our restaurants and bars

CAUCUS RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Caucus Restaurant and Bar offers contemporary New Zealand cuisine in a relaxed setting. Caucus Restaurant provides a buffet breakfast (6.30am to 10am), all day dining (10am to 6pm), a la carte dinner (6pm to 10pm) as well as 24 hour room service.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAUCUS BAR

Photo non contractuelle / Strictly non binding

Caucus Bar offers a wide selection of beverages and bar snacks. You have the pleasure of viewing the latest sports matches or the daily news. The bar is a non-smoking area.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 16 people

  • Maximum banquet capacity: 14 people

Find out more

Our guest reviews for
Novotel Wellington

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,007 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,340 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Wonderful stay with a fantastic view.

Customer review rating 4.4/5

Anonymous Families - 14/11/2019 Confirmed reviews AccorHotels

Wonderful stay from the check in experience through to our final day. We had a harbour view room with fantastic views. The restaurant provided delicious meals. We definitely look forward to our next stay with you.

Hi Andrea, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Given the wrong room with 2 split beds, front desk never answered the phone (I dialled from my room and externally), hair on my towel, old uncomfortable pillows, in room breakfast was horrid, no salt and pepper provided, cold toast, and rock hard bacon!!

Customer review rating 4.4/5

Anonymous Business - 14/11/2019 Confirmed reviews AccorHotels

See above!

Dear Tarusha N., Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regrettably, when your membership came through in our system, it did not reflect your silver status and I apologize for this. We endeavor to make good on our promise to all of our loyal guests and am sad to say that we failed to do so with you. I also apologize in regards to the incorrect room type. I will follow up with my team in regards to this to ensure this doesn't occur in the future. Your comments will also be forwarded to housekeeping to make sure that we are being more vigilant with our room inspections as we strive to provide the best services to all of our guests. We do offer a pillow menu which you can choose from a variety of different options as well as spare pillows in the closet. However, I do apologize if this wasn't communicated properly during your stay. In regards to your breakfast, I am sorry that you didn't find it to your liking. I will also be forwarding this to our F&B team so that they can access what went wrong and how to prevent instances like this in the future. Please not that for any inconveniences, I will crediting your Le Club membership with complimentary points. You will see these reflected onto your membership shortly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Lovely restaurant and room

Customer review rating 4.4/5

Tracey S. Families - 13/11/2019 Confirmed reviews AccorHotels

Relaxing and enjoyable

Hi Tracey, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Great inner city hotel experience

Customer review rating 4.4/5

Robyn W. Families - 13/11/2019 Confirmed reviews AccorHotels

Fine, best croissants in an Accor hotel ever.

Hi Robyn, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. I passed on your feedback to the Chef on Sunday morning about the croissants, and he really appreciated the kind words. We look forward to welcoming you back soon. Kind Regards, Mitchell Sherman Assistant Manager Novotel Wellington

It was reasonable and within expectation but some room for improvement

Customer review rating 4.4/5

Anonymous Business - 12/11/2019 Confirmed reviews AccorHotels

We have stayed a number of times prior. It is consistent and reliable. The biggest issue, the bed was awful and felt like it was desperately in need of replacement. It felt like there were large sagging parts half way down each side of the bed. Also, housekeeping didn't leave us with facecloths one morning.

Hi Merrin, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I apologize that you had issues with your bed as well as with replenishment of your facecloths. I will definitely be forwarding this on to maintenance as well as housekeeping in order for them to investigate and ensure the future quality of our services. I understand that these issues may have interfered with you having a positive stay and due to this I am glad to credit you with complimentary points for these inconveniences. You will see them reflected on your membership shortly. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Convenient location, comfortable hotel

Customer review rating 4.4/5

Kelly Business - 12/11/2019 Confirmed reviews AccorHotels

Easy access, comfortable.

Hi Kelly, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Family getaway

Customer review rating 4.4/5

Marsha A. Families - 12/11/2019 Confirmed reviews AccorHotels

Always get a great welcome and and lovely staff are there to help us settle in.

Hi Marsha, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Okay

Customer review rating 4.4/5

Handoko Families - 12/11/2019 Confirmed reviews AccorHotels

Nothing memorable

Hi Handoko, Thank you for the feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Very pleased

Customer review rating 4.4/5

Lineker M. Friends - 12/11/2019 Confirmed reviews AccorHotels

The hotel has a very good location and you could easily walk through the city. The front office staff is very kind and helpful. Especial thanks for Peter and Kira.

Dear Lineker, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Comfortable and Quiet

Customer review rating 4.4/5

Amanda Families - 12/11/2019 Confirmed reviews AccorHotels

Staff friendly and helpful, rooms clean and comfortable

Hi Amanda, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Good Location Great Service

Customer review rating 4.4/5

David B. Business - 11/11/2019 Confirmed reviews AccorHotels

The hotel is perched high on Wellington's hill but has a lift that takes you down to street level right in the CBD. Staff are always friendly and helpful. Last time I was there I left my iPhone earphones and thought I had lost them. Contacted me that housekeeping found them and they arranged for them to be mailed back to me in Australia. Gym is well equipped although small. Breakfast buffet is good. Could do with some more tea bags and milk portions in room but first world problem and could probably get more if I called.

Hi David, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Great Stay!

Customer review rating 4.4/5

Jo Solo - 11/11/2019 Confirmed reviews AccorHotels

This time I drove to Wellington from Hamilton, getting to the Novotel was really easy. I had my car valet parked which was great. Really easy check in and very clean rooms with very comfortable beds. I also found the staff in the bar / restaurant really friendly.

Hi Jo, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Service and staff were excellant.

Customer review rating 4.4/5

Sandra K. Families - 11/11/2019 Confirmed reviews AccorHotels

Very good.

Hi Sandra, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Location Location Location

Customer review rating 4.4/5

Anonymous Friends - 11/11/2019 Confirmed reviews AccorHotels

Great stay - requested early check in which had been arranged but they seemed to not be able to arrange this?? Had to wait and come back while they faffed around which again, didn't need to happen as it was all arranged. Dinner was average and overpriced but breakfast was as usual good.

Hi Mariesa, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I do apologize that we weren't able to accommodate an earlier check-in that morning. We had tried to allocate you to a higher floor with a view befitting your Accor Plus status and were hoping to have you in a better allocation during your stay. Once this was shown not to be possible, my staff changed your booking to a lower floor to try and accommodate your early check-in request. However, I do see that were able to get you into the room just before noon and am glad that we could accommodate an earlier than normal check-in. Thank you for your comments regarding your meal. I will pass them on to our kitchen in order for them to see if we can improve our services based off of your order. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Very good

Customer review rating 4.4/5

Selim K. Business - 11/11/2019 Confirmed reviews AccorHotels

Rooms etc. very good. No option for ala carte breakfast. Was not keen on having buffet breakfast. Coul;d this option be added for breakfast?

Hi Selim, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. I appreciate your feedback regarding the a la carte breakfast option. I will pass this on to the appropriate department so that they can look into this as a potential option. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington
Customer review rating 4.4/5

Lynda Families - 11/11/2019 Confirmed reviews AccorHotels

Great location lovely staff

Hi Lynda, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. I appreciate your comments regarding your sink. We have since had maintenance have a look and have gotten that sorted. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington
Customer review rating 4.4/5

Julie W. Friends - 10/11/2019 Confirmed reviews AccorHotels

The girl on reception needs some PR lessons. She was uninterested and not at all inviting. The bar staff were very nice. The room key did not work for both nights we were there. We were locked out on the street as the key would not let us in. Staff were not at all interested or apologetic when we complained about it .

Dear Julie, Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our team strives to provide excellent service to all of our guests and I am sorry that in your case we fell short. Occasionally, our cards do deactivate but I regret that this happened to you multiple times during your stay. Regarding your experience with our staff, I will be going back to them directly to ensure that we are always acting with empathy and understanding to all of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

pleasant helpful staff nice room and facilities

Customer review rating 4.4/5

Brian Business - 10/11/2019 Confirmed reviews AccorHotels

nice room, staff were able to check us in early as we arrived on an early flight which was super helpful. Breakfast buffet good was on a usiness trip so just wish I had more time to spend in my room :)

Hi Brian, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Inflexible

Customer review rating 4.4/5

Richard Business - 08/11/2019 Confirmed reviews AccorHotels

Room was nice, except the curtains made it look like a murder scene. Booked Sunday to Wednesday and wanted to change to Monday to Thursday, couldn't do it without a huge charge. Stayed somewhere else instead. Staff were pleasant, room was clean, quiet but the usb charger port didn’t work.

Dear Richard , Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regrettably our rates do fluctuate which may have been responsible for the changes in the rates for the dates you booked. I'm sorry that you ultimately didn't find them agreeable. Thank you for the comments regarding our decor as well. I will be forwarding it to the appropriate department for review. Also, thank you for informing us about the USB charger not working. I will convey this to maintenance in order to get it sorted. Please note that for these inconveniences during your stay, I will be crediting you with complimentary reward points to your Le Club membership. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

comfortable

Customer review rating 4.4/5

Marinda D. Business - 08/11/2019 Confirmed reviews AccorHotels

The room was spacious, well equipped and breakfast was good.

Hi Marinda, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington
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