Novotel Wellington Hotel 4 stars

TripAdvisor rating 4.0/5 2,331 reviews
Novotel Wellington
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+ 22 Services
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Room 1

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Hotel extras

  • Direct access to both business and shopping districts

  • Moments walk to the waterfront and event venues

  • Dining in the modern Caucus restaurant and Bar

  • Modern Facilities - Connectable LCD TV, iPod/iPad® dock

  • Rooms with views of the Harbour and City

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wellington

133 The Terrace
6011
wellington
new zealand

Tel: +6449181900

Fax: (+64)4/9181901

Contact email

Check-in from 14h00

Check out up to 11h00

  • TRANZ RAIL :   INTER CITY BU WELLINGTON

  • By plane

    WELLINGTON INTLAIRPORT At 9.66km / 6 miles

GPS :-41.28376, 174.774502

Our accommodations

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children. A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

Superior Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Twin Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Room with 1 King Bed and City View

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Executive Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Room with 2 Double Beds and City View

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Executive Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Our restaurants and bars

CAUCUS RESTAURANT

Type of cuisine: International

Caucus Restaurant and Bar offers contemporary New Zealand cuisine in a relaxed setting. Caucus Restaurant provides a buffet breakfast (6.30am to 10am), all day dining (10am to 6pm), a la carte dinner (6pm to 10pm) as well as 24 hour room service.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAUCUS BAR

Photo non contractuelle / Strictly non binding

Caucus Bar offers a wide selection of beverages and bar snacks. You have the pleasure of viewing the latest sports matches or the daily news. The bar is a non-smoking area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 16 people

  • Maximum banquet capacity: 14 people

Find out more

Our guest reviews for
Novotel Wellington

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,813 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,331 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

WOW

TripAdvisor rating 4.0/5

loretta775 Friends getaway - 13/10/2019 TripAdvisor review

Have been here many times and always have had excellent service and convenient to Lambton Quay Shops, Railway Station, Buses etc. Also very near the Cable Car to go to Botanical Gardens, Zealandia or take a bus to the Zoo.

Typical Novotel. Lovely bed.

TripAdvisor rating 4.0/5

rossmY9589VU Couples - 12/10/2019 TripAdvisor review

Overall a nice stay. Great bed, great staff. Our only problem was one evening dinner. There were 8 other people in the restaurant, some of whom were ahead of us. We waited 50 minutes for our meal. My wife had ordered an entree as a main with a side of steamed vegetables. I ordered the roast venison. My meal came first,. 3 minutes later my wifes meal arrived and 3 minutes after that the vegetables. By the time the veges arrived my meal was nearly cold. As for the roast venison , there was more venison sausage than venison (one small piece cut in in half to make 2 smaller oieces). Very disappointing. The chef gave us 2 chocolate chip cookies as an apology.

Average

Customer review rating 4.4/5

Brendon Families - 10/10/2019 AccorHotels review

Staff were nice however location is not the best. Impossible to park and no information of best place to go. Small reception area. Very disappointed with pillows. After travelling for hours we were looking forward to a comfy night sleep but we got a comfy bed with 1 pillow each that was flat and lumpy which had obviously been around for a few years as well as headboards that would make noises everytime we turned over.

Dear Brendon, Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the issues you encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

A confortable and relaxing stay.

Customer review rating 4.4/5

John D. Families - 10/10/2019 AccorHotels review

Check in was nice and easy. Car was retrieved quickly from valet parking. Friendly staff and helpful and informative. Food was good from the restaurant.

Hi John, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Mitchell Sherman Assistant Manager Novotel Wellington

Found staff pleasant and friendly and hotel comfortable

Customer review rating 4.4/5

Anonymous Friends - 09/10/2019 AccorHotels review

As above - only criticism was the very soft pillows!

Hi Kaye, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. I'm sorry that you didn't find the pillows to your liking during your time with us. We do have a pillow menu in the room but I apologize if we didn't properly illustrate this option. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington
Customer review rating 4.4/5

Sally Families - 08/10/2019 AccorHotels review

Loved the location of this hotel, staff were lovely, but the beds are very soft and the duvet was lumpy and worn out!

Hi Sally, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I apologize that you didn't find the bed to your liking during your stay. Rest assured that your comments will be passed on to our team in order to improve our services and amenities. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Great central location to shops .

Customer review rating 4.4/5

Hannah Families - 08/10/2019 AccorHotels review

Nice room great central location to shops . however light didn't work beside bed and also the hairdryer was terrible

Hi Hannah, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I do apologize that you had issues with your bedside light and our hairdryer. Our maintenance team will have already sorted these issues but I'll make sure that your comments are passed on to them just in case. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Good

Customer review rating 4.4/5

Claire R. Couples - 08/10/2019 AccorHotels review

The staff were lovely but the room was a little tired and felt it really needed a bit of updating. We were so touched by the balloons and gift from the check in staff member. We were disappointed in the food and would be a huge factor in whether we would choose to stay again.

Hi Claire, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I am sorry that you didn't find the food to your liking. Should you wish to elaborate on what we could have done better, please feel free to respond directly to this email. We are glad you enjoyed your stay overall and should you choose to stay with us in the future, will ensure we do whatever necessary to make your stay special. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Excellent overnight stay

Customer review rating 4.4/5

Anonymous Couples - 08/10/2019 AccorHotels review

Stayed overnight for Wow easy check-in and attentive staff

Hi Brian, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Just ok

Customer review rating 4.4/5

Helen F. Friends - 08/10/2019 AccorHotels review

Great location friendly helpful staff excellent breakfast. But major problems with shower internet use

Hi Helen, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I apologize that you did not find our bathroom to your liking. We do offer non-slip mats upon request, however I'm sorry if this was not properly illustrated to you. I will pass your comments on to our team as we are always searching ways to improve the service to all of our guests. Should you choose to stay with us in the future, we will endeavor to make your stay as enjoyable as possible. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Great short stay in a terrific location

Customer review rating 4.4/5

Andrew Families - 07/10/2019 AccorHotels review

Novotel Wellington was a very comfortable location fory wife, daughter and me. It was wonderfully located and staff were extremely pleasant and helpful.

Hi Andrew, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Very comfortable and enjoyable.

Customer review rating 4.4/5

Marie D. Friends - 07/10/2019 AccorHotels review

Nice experience, good customer service, clean and comfortable. Great location.

Hi Marie, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We do offer a pillow menu but I apologize if this was not fully illustrated during your stay. We are glad you enjoyed your stay overall and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Nice friendly staff

Customer review rating 4.4/5

Anonymous Business - 06/10/2019 AccorHotels review

Comfortable

Hi Alan, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Great as usual

Customer review rating 4.4/5

Linda L. Friends - 06/10/2019 AccorHotels review

Happy to fix up any problems for us

Hi Linda, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Overnight stay

Customer review rating 4.4/5

Virginia Solo - 06/10/2019 AccorHotels review

I was attending WOW and as I live an hour away from Wellington decided to stay overnight, very convenient and enjoyed my brief stay. Staff very friendly and room very clean and comfortable.

Dear Virginia, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Good communication skills by all staff

Customer review rating 4.4/5

Helen H. Friends - 06/10/2019 AccorHotels review

Comfortable and enjoyable. Only one small hiccup. I could not get the button behind the tap on the shower to work successfully. The pull out knob would not pull out, so I had to phone and ask for help.

Dear Helen, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

Perfect location

Customer review rating 4.4/5

Lubna S. Families - 05/10/2019 AccorHotels review

Clean and tidy room , friendly staff , lovely buffet breakfast and perfect location close to all the main attractions and in the middle of the main shopping street.

Hi Lubna, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Clean, fresh,comfortable and relaxing

Customer review rating 4.4/5

Guy P. Business - 04/10/2019 AccorHotels review

Clean, fresh,comfortable and relaxing. Parking next door was a hassle

Dear Guy, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. We do also offer a valet parking service which is far more convenient for guests and much less time consuming. Parking in Wellington is at a premium and we are fortunate at Novotel to be able to offer all our guests two different parking options, right in the heart of the CBD. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

Too many surveys!

Customer review rating 4.4/5

Jocelyn Business - 04/10/2019 AccorHotels review

From the time I logged into the internet I was asked about my experience. This happened each time I logged in. Then I was sent a survey afterwords and have received regular emails asking me to fill in the survey since. I spend a couple of nights each month in the Wellington Novotel. I don’t want to be inundated with surveys and reminders to fill in surveys. If something is wrong I will let you know. I don’t want to receive another survey or reminder!

Dear Jocelyn, Thank you for taking the time to tell us about your recent experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that I have adjusted your profile to prevent future occurrence of emails. We appreciate your sharing your comment, and we look forward to seeing you in a couple of weeks time. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

I was overcharged

Customer review rating 4.4/5

Anthony C. Families - 03/10/2019 AccorHotels review

After reviewing the amount deducted from my bank account I realised I was overcharged by $13.06

Dear Anthony, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington
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