Hotel - Novotel Wellington
Novotel Hotel Novotel Hotel

Novotel Wellington Hotel

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4.0/5 2,162 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

  • 139 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,432 reviews

Our guest reviews for Novotel Wellington

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,162 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
donnemapscope Couples - 23/06/2018
« Weekend break »

We chose Novotel because of easy access to Lambton Quay via the lift as my husband cannot walk very far. Our room was on 9th floor and was clean and the TV was easy to use. View from dining area was disappointing and needed some screening of ugly outlook. Excellent reception and dining staff and food in restaurant was good.

AccorHotels certified review
Cris Business - 21/06/2018
« Good »

very good and comfortable and no noise

Our hotel has responded to the review
Our hotel has responded to the review

Hi Cris, Thank you for a positive feedback regarding your recent stay with us. It is a pleasure to read that your experience with us was very good and we hope to welcome you again in the future. Regards, Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Molyn M. Families - 19/06/2018

Wonderful, reception was very accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Molyn, Thank you for the great review of our hotel! We are glad that your stay was wonderful and hope to see you again very soon. Sincerely, Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Rod Families - 19/06/2018
« Clean room, and helpful staff »

We enjoyed our stay, the only draw back was a car alarm that went off every 20 mins through out the night. The $1 breakfast was lovely thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Rod, Thank you for the feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Also, please accept our sincerest apologies in regards to the car alarm going off, it is not a regular occurrence and we hope that won't be the case you visit us the next time. Kind Regards, Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Peter Business - 19/06/2018
« Always a great location for a weekend stay »

AS always the rooms a very clean but poorly equipped. Only three tea bags for two people. No knife to cut the cheese. Food is not great. This hotel needs a better chef. Breakfast food is cold, scrambled eggs are repulsive. Had an omelette cooked and it would be the worst I have eaten. Rooms are good but would never eat restaurant again, not even if the breakfast was free..

Our hotel has responded to the review
Our hotel has responded to the review

Hi Peter, Thank you for taking the time to complete our survey, we are pleased to read that your room was good but we are extremely sorry about the quality of the breakfast. Your comments have been passed on to the Restaurant Manager and he will be having a talk with the chef regarding the quality of the food. Also the housekeeping executive has been informed of the lack of little things like tea and coffee. Please accept our apologies since this is not a regular occurrence that the breakfast quality is low. We do hope to see you stay with us again and we hope the next time you stay with us, we would be able to serve you better. Regards, Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Anne Couples - 18/06/2018
« Wonderful hotel, great location »

A very comfortable room. the bed was fantastic. Found the location great, close to everything. Restaurant- enjoyed several great breakfasts and dinners. Generally a very friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, We appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Anne N. Families - 18/06/2018
« Family Time »

Very pleasant stay. Nice and centrally located hotel. Staff were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, We appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Tom Business - 18/06/2018
« Nice staff, but terrible beds and fitness facilities in need of improvement »

My stay at the Novotel Wellington was pleasant, the staff were very friendly and their attention to detail was admirable. That said, the fundamental purpose a hotel to provide a bed for the night(s). This is where this particular Novotel really needs to improve. Having stayed at this hotel before, I clearly remembered how bad the beds were during my last stay (hence why I have been staying at a Mercure or Sofitel since), so I decided to ask ahead of my stay this time. When I enquired about whether they'd changed their beds/mattresses since last year, I was advised that "all of the beds were purchased at the same time". This to me indicated that they were still the lumpy, soft, back-destroying mattresses present the previous year. I asked for if a firmer/non-broken mattress was available, and upon my check-in, I was told that I had been allocated a room that was infrequently used and that wooden boards had been put under the mattress to try and make it a little firmer. As much as I appreciate the efforts and the sentiment, the mattress was still extremely poor and not what you would expect from a 4-star hotel. In terms of other things that are important to me, I felt that the breakfast is good, but the fitness facilities (both in-house and across the road at Synergy) are absolutely abysmal. The Wellington Mercure hotels offer good options (either in-house solutions like Grand Mercure with new gym and a swimming pool too, or Mercure Central City and Abel Tasman which provide access to Les Mills), similarly, the Sofitel has a lovely in-house gym, however, it seems to be an area that this Novotel does not wish to invest in, which is a crying shame.

AccorHotels certified review
Robert M. Couples - 17/06/2018
« Staff extremely helpfull »

Very comfotable. Difficult for out of town guests to find where to park. one chipped cup in room.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Robert, Thank you for taking the time to review the hotel, we appreciate the time and effort. Sincerely, Mason Hannan Front Office Manager Novotel Wellington

AccorHotels certified review
David Business - 17/06/2018
« Comfortable and ideally located »

Stylish room, close to where I needed to get to. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Hi David, Thank you for the positive feedback, hope to see you again soon! Sincerely, Mason Hannan Front Office Manager Novotel Wellington

AccorHotels certified review
Anonymous Couples - 16/06/2018
« Great Spot »

Lovely staff, great location, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to review the hotel, we look forward to your next stay with us. Sincerely, Mason Hanan Front Office Manager Novotel Wellington

AccorHotels certified review
Ec Business - 15/06/2018
« Bed very uncomfortable »

The beds were very uncomfortable, i have stayed at this Novotel many times and never had a uncomfortable bed before. The bed in front of the TV Felt very soft and worn out. I had a double room and the first bed was the worse the second still soft but not as bad. It gave me a very sore back. I also notice the staff were not as friendly as usual, often I did not get a greeting as I want into the main entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Hi EC, Thank you for taking the time to review the hotel, as someone who has stay with us multiple time your comments are extremely valuable and i have shared these with the management team as we are always trying to improve. Please accept my apologies that there were a few things that did not meet your expectations during this stay and i do hope to welcome you back in the future. Sincerely, Mason Hannan Front Office Manager Novotel Wellington

AccorHotels certified review
Anonymous Business - 15/06/2018

As always staff were great and accommodation was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for the great feedback! hope to see you again soon. Sincerely, Mason Hannan Front Office Manager Novotel Wellington

AccorHotels certified review
Anonymous Business - 15/06/2018
« Easy, pleasant and great location »

easy , pleasant, room was clean and beds very comfortable. great TV/Movie channels

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for the positive feedback!, hope to see you again soon. Sincerely, Mason Hannan Front Office Manager Novotel Wellington

AccorHotels certified review
Andrew Business - 15/06/2018
« Great »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Hi Andrew, Thank you for the great review! hope to see you again soon. Sincerely, Mason Hannan Front Office Manager Novotel Wellington

AccorHotels certified review
D M. W. Families - 15/06/2018
« Mrs, »

Good, Hotel staff helpful Particularly appreciated the coffee and hot chocolate machine readily available. Very comfortable bed,

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to review the hotel, we appreciate your feedback and hope to see you again soon. Sincerely, Mason Hannan Front Office Manager Novotel Wellington

AccorHotels certified review
K.m.f. Couples - 14/06/2018

We are infrequent but regular guests.. Room 808 was exactly as per our booking request - but took helpful staff 24 hours to sort. From then on everything was as expected - excellent. Valet parking at no charge for hybrids is a winner!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K.M. F., It is a pleasure to read such a lovely review of our hotel and we are glad that you are our regular guest and enjoy it every time you stay with us. I am sorry that it took us 24 hours to put things in place and come through with your requests but rest assured if we get an advance notice, we will have everything in place the next time you stay with us. I look forward to welcoming you back to our hotel, and be sure to bring your hybrid car in - we encourage green living and hybrid cars are the first step in that direction. Warm Regards, Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Chloe S. Families - 13/06/2018

Disappointed that I was not informed of check out time, facilitiesor information regarding breakfast. Had to go back to reception and ask.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chloe S., Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that the staff did not pass on enough information about the facilities and services; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Tk W. Business - 13/06/2018
« comfortable »

Check in was good. Room clean and well presented. Bed very comfortable. Dinner was good. Check out quick and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Hi TK, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards Kunal Bhasin Night Manager Novotel Wellington

AccorHotels certified review
Rob Families - 13/06/2018
« a great location and services to provide a comfy mini break. »

Really enjoyed the room and the facilities in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Rob, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards Kunal Bhasin Night Manager Novotel Wellington

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