Hotel - Novotel Wellington
Novotel Hotel Novotel Hotel

Novotel Wellington Hotel

4.0/5 2,283 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

  • 139 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,654 reviews

Our guest reviews for Novotel Wellington

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,283 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kin Families - 20/03/2019 AccorHotels certified review
« Clean, friendly, convenience place to stay »

Excellent service, quick check in and out process. Friendly staffs in every contact. Love to come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kin, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Lauren Couples - 19/03/2019 AccorHotels certified review
« 5 Stars »

Just reading the booklet in the room makes you realise that this hotel is top notch. Just an example - two types of pillows available in the room and 4 extra different types of pillows available at reception. Anything you might need at your fingertips. Fantastic experience always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Anonymous Families - 19/03/2019 AccorHotels certified review
« Great »

Fantastic Location, the lift was very convenient. All staff were friendly and helpful. Room was quiet, very clean, spacious, Great amenities - hairdryer, good sized wardrobe, with great shelving in it.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Letitia, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Andrew Couples - 19/03/2019 AccorHotels certified review
« Great Service and a great room »

Our experience started with an easy checkin and a great room. The service by the staff through out our time was fantastic. We had two seperate bookings and had to move rooms on the third day but the staff kindly moved our luggage to the new room and provided us with drink vouchers. Overall our stay was great and helped make our holiday wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you kindly for the feedback on your recent stay with us here at the Novotel Wellington. It is pleasing to read that the staff made the transition between both your bookings as smooth as possible. Thanks again, and we hope to see you soon. Mitchell Sherman Assistant Manager Novotel Wellington

Hazel Couples - 19/03/2019 AccorHotels certified review
« freindly staff and good food »

enjoyable weekend with nice lunch and breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Hazel, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards Peter J. Front Office Manager Novotel Wellington

T. Business - 19/03/2019 AccorHotels certified review
« Another stay made awesome by your Team »

Perfect. Your Wellington team is amazing. Thank you for making our stay more than what we expected. Manisha is exceptional, her warm, professional and kind way of dealing with us made us feel welcomed and home. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabany, We very much appreciate your kind comments regarding your recent stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, and specifically Manisha. It is so pleasing to hear that you felt at home here. I am sure that this feedback will serve as an encouragement to all of our staff as we endeavor to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

Shaun M. Business - 18/03/2019 AccorHotels certified review
« Sloppy and poor communication »

Pre-checked in only to be held up by some trainee that wasn't getting assistance from his colleague. Went to breakfast which was paid for prior. Name wasn't on the list and was made to look like I was trying to rip them off. My key card was taken from my room after the first night. Key card did not work for door on Lambton Key. Had to walk around entire block to gain entrance. Second day at breakfast my table had no cutlery. I went and asked for some only to be told that there were enough out there for all the tables when clearly there weren't.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun, Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I regret you had so many issues during your stay with us. From the check in process, to your dining and finally your key card problems. This is not the normal experience that we expect for any of our guests and I'm sorry it was yours during your stay. Please rest assured that we are following up with all departments and personnel involved to ensure that these problems do no persist for future guests. I will crediting your account with complimentary points for any inconvenience you may have experienced during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Kayne T. Couples - 18/03/2019 AccorHotels certified review
« Very nice for the price »

I called to book via reception and a lovely girl by the name of Florence tried to help but was unable to connect to reservations. She was unable to book herself for some reason but apologised and asked me to call the online booking group. This was okay but it did take 30min of my time as I sat in my car on the side of the road while I looked it up on google. When I arrived there was only a very small park to fit my vehicle and I had to squeeze out trying not to damage my own and another vehicle. Because the space was so tight I was unable to get my bags out. I checked in and was told I’d have to park myself in the car park next door as there was no valet available, I also had to carry my own bags from the car park next door. This was okay as the room wasn’t ready anyway even though they ensured it would be at the time I arrived. The room was very nice but had a mild pungent smell like it needed an air out, there were also a few stains on the carpet like a drink had spilled, this may explain the smell. The view was average but that is to be expected with the price we paid. the furnishings were tidy and modern, the bed very comfortable and the bathroom was great. The staff and guests were friendly and the place had a very welcoming vibe I’d definitely stay again but next time I’ll park next door first. I have stayed in Novotel in both Nadi and Suva a few times as I was living in Fiji the last 5 years and I think this place is as good as them both. Breakfast included in the room price would be a great improvement even if it was only limited to the basics. My wife and I enjoyed the stay and I hope this feedback helps. Thank you Kayne T. 02… Ka…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanye, Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm glad your encounter with our receptionist was a positive one, however I do apologize for issues we were having with our reservation system as well as reservations not being able to take your call. I understand that this may have been a hassle during booking for which I am sorry. I also regret that we did not have any valet spots upon your arrival. We understand that parking next door can be a hassle occasionally as the building doesn't have a interconnecting walkway. The next time you choose to stay with us we would like to offer you complimentary parking for one night as compensation for any issues you had during your stay. Please note that all of your concerns will be passed on to the proper departments for review in order to ensure that these issues do not persist with guests in the future. I have also credited complimentary points for any other inconveniences you may have experienced during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Johnson Front Office Manager Novotel Wellington

A N. Families - 18/03/2019 AccorHotels certified review
« Modern room, very clean, friendly and helpful staff, easy access to city. »

Modern room, very clean, friendly and helpful staff, easy access to city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew , We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

Dean Families - 18/03/2019 AccorHotels certified review
« Good hotel in excellent location. »

We had a very pleasant stay. The location is very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

Henry S. Families - 18/03/2019 AccorHotels certified review

Good service Clean room relaxing stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry, Thank you for the great review of Novotel Wellington! We are glad that you enjoyed your most recent stay with us. We really appreciate your continued loyalty and look forward to seeing you next time. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

R. R. Couples - 18/03/2019 AccorHotels certified review
« Friendly service »

Friendly team, nice enough room but thought the price was a bit on the high side overall.

Our hotel has responded to the review
Our hotel has responded to the review

Hi R., Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. The accommodation rates do fluctuate as different events occur around the region and demand changes. Wellington has been full of activities this previous month which has meant demand for hotel rooms has been extremely high. I am truly glad you enjoyed your overall stay and we look forward to welcoming you back soon. Kind Regards Mitchell Sherman Assistant Manager Novotel Wellington

Tee Families - 18/03/2019 AccorHotels certified review
« Very accomodating »

Enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terina, We very much appreciate your comments regarding your recent stay at the Novotel Wellington. We hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

Morgan B. Solo - 18/03/2019 AccorHotels certified review

The stay was amazing, wonderful bed, rooms were set up well and extremely clean. The staff were friendly and always glad to help with all my questions. The only downfall was not been told that parking was not free, however other then that my stay was amazing would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morgan, Thank you for the review of our hotel! I am sorry if there was any misunderstanding about the parking. We offer all guests valet and self parking options at a small extra cost, and between certain hours the street parking is free. We are glad that you enjoyed your overall stay and hope to see you again very soon. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

Nicoletta L. W. Couples - 17/03/2019 AccorHotels certified review
« great stay nice and central »

good stay

Our hotel has responded to the review
Our hotel has responded to the review

Hi Nicoletta, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards Peter Johnson Front Office Manager Novotel Wellington

Anonymous Couples - 17/03/2019 AccorHotels certified review
« Easy »

We walked in off the street without a booking and were looked after very well. Service at reception was welcoming and efficient. We loved the car valet service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

Couples - 17/03/2019 TripAdvisor review
« Very convienent location »

well located close to the heart of the city, the exit of the motorway and the cable car. Very convenient also for an early departure to ferry terminal. Good cleanliness and efficuiency of the staff. Will come again

David Friends - 16/03/2019 AccorHotels certified review
« Lovely hotel, nicely appointmented. »

Rooms were very nice. Buffet breakfast didn't look appealing.

Our hotel has responded to the review
Our hotel has responded to the review

Hi David, Thank you for the feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. I am sorry to hear that the breakfast buffet did not meet your expectations. If you have any suggestions on how we can improve the buffet then please do let us know, as we continuously strive to improve our offerings. Kind Regards Mitchell Sherman Assistant Manager Novotel Wellington

Anonymous Friends - 16/03/2019 AccorHotels certified review
« GREAT!!! »

Very nice hotel, and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Elizabeth & Ralph, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Rod S. Business - 15/03/2019 AccorHotels certified review
« Good, friendly front desk staff, comfy room, good restaurant »

The front of house staff were friendly and efficient. My room was clean and comfortable and the restaurant was (for breakfast) good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rod, Thank you for the great review of our hotel! We are glad that you felt welcomed from check-in and enjoyed all the other aspects of your stay. We hope to see you again very soon. Sincerely, Mitchell Sherman Assistant Manager Novotel Wellington

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