Hotel - Novotel Edinburgh Centre
Novotel Hotel Novotel Hotel

Novotel Edinburgh Centre Hotel

4.0/5 3,015 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

  • 180 rooms
  • 100% non-smoking hotel
  • 144 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • All rooms have a separate toilet.
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 8,181 reviews

Our guest reviews for Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,015 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 13/12/2018 TripAdvisor review
« Perfect stay »

Our room was quiet and friendly, the hotel staff were all geared to assist and make the stay worthwhile. The central position of the hotel was another plus point, breakfast as well, there was enough of everything to get the day started. Thanks NEC

Mrs D. P. Families - 11/12/2018 AccorHotels certified review
« Mrs »

Greeted by friendly efficient lady (Claudia)on arrival and given useful information about the hotel and the city. Very comfortable clean twin room (for myself and daughter) though beds were rather narrow and some noise from street as 1st floor (room 135). Very good breakfast

A. Couples - 10/12/2018 AccorHotels certified review
« Great stay. »

I got upgraded to an executive room what was such a surprise and they a little treat for my Birthday. Thank you for that

Our hotel has responded to the review
Our hotel has responded to the review

Dear Litvai. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Chris B. Business - 10/12/2018 AccorHotels certified review
« Great - happy times »

Love the hotel, staff and location. Would have liked a stand up shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Mark Solo - 10/12/2018 AccorHotels certified review
« A little disapointed »

No invoice sent which is a first in all the times I have stayed in any of the chain hotels. When booking I was not able to use my points, and after getting in touch I was told I would be able to sort it at book in, and although I showed the email to front desk this still has not been sorted. Paid £182 for one nights stay which to me is a lot of money( 3 weeks rent). I was upgraded at book in to executive suite although not told the reason why. A bonus as room was great, but this was after being given the wrong room number and having to go back to front desk to sort it out.

Hraham D. Couples - 10/12/2018 AccorHotels certified review
« Room and guest experience all excellent »

Room was well presented and clean Service was quick and efficient Overall ambience was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Samera N. Families - 09/12/2018 AccorHotels certified review
« Pablo is the man and he should be promoted to manager »

Once checked in the room wasn’t good. Called reception and changed rooms really liked the second room it’s was a lot better. Breakfast wasn’t good as staff hadn’t told us breakfast times once we decided to opt for breakfast so once we got there it was end of breakfast. I went to reception and advised Pablo who was there and he offered the best ever customer service and he helped to his best throughout our stay even got us ice for when my son banged his head and helped arrange storage of my birthday cake. He’s such a professional person with excellent customer service and he excelled each time we approached him for any advice. He guided me to the best place to shop and he went above and beyond expectations our stay wouldn’t have been the same without Pablo he should be promoted and he is the face of Novotel Edinburgh centre. We are so happy he was the one to help us throughout our stay. Thank you Pablo! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samera. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Anonymous Business - 09/12/2018 AccorHotels certified review
« Pleasant, very quick stay. »

Efficient check in and check out, nice breakfast. Only stayed for one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Anonymous Business - 09/12/2018 AccorHotels certified review
« Would stay again »

Modern, great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Tracy D. Families - 08/12/2018 AccorHotels certified review
« Loved it »

Loved it , breakfast needs a little improvement tho and it was hard trying to communicate with bar staff and maids as they didn’t speak good English!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

S. M. Solo - 07/12/2018 AccorHotels certified review
« Excellent, lovel staff and Great location »

I really enjoyed the Hotel, the pool and facilities were excellent, great sauna after a day of walking around the city. Very friendly staff that helped me with location finding and the Bar staff were great as I was traveling on my own I felt comfortable to be in the bar at night on my own.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Martyn G. Couples - 07/12/2018 AccorHotels certified review
« Great rooms, good breakfast »

While we had no issue with the rooms or breakfast we have and still do have an issue with the payment. The payment is still to clear the bank, it is the wrong amount and no one can help me with this. After contacting the bookings department, they couldn't help, they put me through to the hotel who also couldn't help, they put me back to bookings who again put me back to the hotel. Still no further forward with the payment and have no idea who to contact about it. Very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martyn, Thank you for your constructive feedback. I had a look on your payment history. Upon online check in your credit card was authorized with £180 and after departure £169 was charged. I'm not sure why you have a pending transaction on your card. If this was a debit card that could explain it as in this case the process might be more difficult but I would check this with your bank in this case. As far as I am aware the reception team did not swipe your card, all the transactions were done online. If it's not the case then please do let me know and I will have a look further. Please let me know if you need further explanation or assistance from me. I remain at your service. Daniel Hajas Front Office Manager Novotel Edinburgh Centre

Jacqueline R. Couples - 06/12/2018 AccorHotels certified review
« Comfortable, friendly, clean- a touch of luxury. Delicious variety at breakfast »

We really enjoyed our 3 night stay at Novotel. Our room was very comfortable and clean, everything we needed was there. The staff were attentive and approachable, breakfast delicious and service efficient. We used the gym and pool, loved the jacuzzi, steam room and sauna. Only negatives were; Too warm in hotel, especially in dining area Exorbitant cost of car park (£56 for 3 nights) Tiny changing area in pool Apart from that we were very happy, and would stay at the hotel again. Good central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Gillan B. Business - 06/12/2018 AccorHotels certified review
« overall very good as usual but the Exec Rooms had a few strange features!! »

Generally service was excellent, breakfast was good, room was clean with a comfortable bed. I was in an Executive room which I found a little strange... the sink us in the middle of the room, not in a bathroom, there was no lock in the toilet door, the toilet and shower had mirrored doors which is very disconcerting. The toilet door is see through too. I used the kettle but it does not fit under the tap properly to be filled. Overall I think the new bathroom facilities are not practical. They may look good but they are not want is wanted in a hotel room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillan. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Toni Families - 05/12/2018 AccorHotels certified review
« Poor service, dirty rooms »

Horrendous. We had to ask 5 time for extra towels for the room and for the sofa bed to be made up when they clearly knew that it would be in use during the stay. The shower was really dirty and I also found a big bit of smashed glass on the floor right next to the bed where our 2 year old was sleeping.

Annie T. Friends - 05/12/2018 AccorHotels certified review
« Great apart from heat! »

We had a lovely time, great food but our room was not warm despite fiddling with the controls it didnt change.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annie. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Lucy Families - 05/12/2018 AccorHotels certified review
« Mrs »

Horrendous So unorganised, was being charged for dinner when I had a package in place. Advised to sign and someone who sort it. Didn't happen next morning tried to be charged again. Delayed check out by 20 mins and I had a hospital appointment to attend. Fire alarm sounded in the night resulted in terrifying my two children. Utter shambless

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy. Thank you for completing our survey Please accept my apologies regarding the misunderstanding with the package. I will make sure that our team learns from it. As for the Fire Alarm above all our main priority is your security and even though I regret that it played during your stay there is nothing we can do about it and we can only investigate when it sounds. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Lynn A. Couples - 04/12/2018 AccorHotels certified review
« A very pleasant stay »

Lovely hotel - great modern room. Fantastic bathroom A bit of a walk to the city centre but on a good bus route Breakfast could be better Tea coffee should be brought to the table not obtained from a machine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

Anonymous Families - 04/12/2018 AccorHotels certified review
« Mrs »

Enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear James. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

S. Business - 03/12/2018 AccorHotels certified review
« hotel was good besides heating problems »

The hotel is well situated , comfortable , I had a heater worry . i was lent a portable heater , less comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Rooms Division Manager Novotel Edinburgh Centre

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