Hotel - Novotel Edinburgh Centre
Novotel Hotel Novotel Hotel

Novotel Edinburgh Centre Hotel

4.0/5 2,919 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

  • 180 rooms
  • 100% non-smoking hotel
  • 144 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • All rooms have a separate toilet.
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 7,685 reviews

Our guest reviews for Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,919 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 13/07/2018 TripAdvisor review
« UK2018 »

Check-in was quick and efficient. Room was great (space and bed) except for no Air-Conditioning (there was a heat-wave during our stay) and the curtains which failed to keep the early morning light out (4:50am sunrise). Bathroom was great. Reception team were great and helpful when called upon. Breakfast was very good., Did not eat in Restaurant but did in the Bar, food & prices were basically the same as the Restaurant. After spending time in Accor hotels in London, Cardiff, Stratford Upon Avon, Edinburgh and Bristol, Edinburgh is number 2 on our list.

Paul P. Couples - 12/07/2018 AccorHotels certified review
« Reference lea ving trousers behind »

I unfortunately left a pair of trousers behind I got in touch with Henrique Castro who is the manager he checked with his cleaning team and was told there was nothing left behind in room 601 the suite I told Henrique that someone was telling lies I believe they were either taken or the room was not cleaned properly I left them in the wardrobe it was the only thing I hung up as we were travelling with Great Rail Journeys and living out of a suitcase and now someone is too embarrassed to own up that the room was not cleaned properly, I Henrique I was taking this further as it is the hotels fault and want reimbursing for the trousers and belt. As regards the actual stay in the hotel it was very good and was offered the suite with a discount so we jumped at it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul P., Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I see you have already spoken with Henrique who is now on leave. May I ask have you found your trousers? I remain at your service. Sincerely, Matt Brett General Manager

Emmy Couples - 11/07/2018 AccorHotels certified review
« Dreadful »

Pool and hot tub broken-robes were holey and frayed-paid for a view didnt recieve one-workmen swearing-tv too quiet to use issues resolved with manager however very clean and excellent breakfast

H P. Families - 11/07/2018 AccorHotels certified review
« Poor service, awful food »

Had to ask for child's bed to be made up, 3 times. Finally done at 10pm. Gave up on asking for enough towels. Dinner order was wrong, breakfast was awful. I have no idea if it's cheap produce or poor cooking but it was shocking.

Sarah Families - 11/07/2018 AccorHotels certified review
« The best choice »

Everything was just great, breakfast very very good,the guys there were so communicative and kind,very close to grassmarket,a super market just at the end of the block. The pool a little small,but that doesn't matter.I adored the design of the lobby and the restaurant.There is a bus stop just opposite the hotel, we took a hop on hop off bus from there and also the 300 bus to the airport.The only complaint is that we could not check out late for free,as a card holder of the accor hotels.

Cheryl Couples - 10/07/2018 AccorHotels certified review
« Great hotel in good location »

Enjoyed our stay, we did not fully use the facilities as we were meeting up with family however, this is our third stay at this hotel and have always found the rooms comfortable and the staff always polite & helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Stu Couples - 10/07/2018 AccorHotels certified review
« Fine, but room temperature control not working »

Room temperature control was not working, we asked the desk for help and they said they would get maintenance to look at it. Nothing happened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear stuart. Thank you for completing our survey Please accept my apologies regarding the discomfort that the room temperature in your room caused. Our hotel maintenance team is working on the case as we are trying to fix it as soon as possible. As a gesture of goodwill I would like to offer you a 25% discount on your next stay with us. Equally I will upgrade your room to one of our executive rooms. I remain at your service. Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Peter Families - 10/07/2018 AccorHotels certified review
« Nice stay in central Edinburgh »

Very positive experience, but room was a little hot as the air cooling could not cope with the unusually high temperatures.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter. Thank you for the amazing scores on our survey and understanding towards the heat wave situation. Please rest reassured we are doing everything we can to fix this problem. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Brian Solo - 10/07/2018 AccorHotels certified review
« Exceptional »

Very comfortable room. Great shower. View of Edinburgh Castle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Cmb Families - 10/07/2018 AccorHotels certified review
« Trip to family and friends »

Comfortable hotel in a good location. We stayed here a couple of years ago and were impressed with the breakfasts, location and overall comfort. This time the breakfasts were less impressive - but the rooms comfortable and well equipped.

Anonymous Families - 09/07/2018 AccorHotels certified review
« Great Location, Great staff! »

Staff was fantastic, very helpful for everything. We were given great recommendations of sites to see in town and even spent considerable time helping us deal with a wonky cell phone set up. Everyone went out of their way to assist us

Our hotel has responded to the review
Our hotel has responded to the review

Dear patricia lenahan. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Edward S. Families - 09/07/2018 AccorHotels certified review
« This was a weekend away for our grandson. »

Room was hot, air con ineffective, blue bottle flies in the room, dead flies on windowsill, grandsons bedding not in room, had to ask for it from reception. Thought the night was not worth what we paid for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward. Thank you for completing our survey. And Sharing you detailed feedback. Please accept my apologies for the way you found your room. Is there any other comments that you could share with us to improve our experience? As a gesture of goodwill I would like to offer you 25% off your next stay when booked directly. Equally I would like to upgrade you to one of our Executive rooms. Thank you and see you soon. I remain at your service. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Couples - 09/07/2018 TripAdvisor review
« Edinburgh Stay »

This hotel is near Edinburgh Castle. Use of public transport bus allowed easy access to Edinburgh sites and tourist areas. We found the staff very accommodating and the hotel was well maintained. Breakfast was good.

Brendan M. Business - 08/07/2018 AccorHotels certified review
« Enjoyable »

Room was very nice however because of the extream heat we are experiencing air conditioning would have been very welcome. Staff where absolutely excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Couples - 08/07/2018 TripAdvisor review
« A lovely week in Edinburgh »

We booked the Novotel Edinburgh Centre for these reasons: first because the hotel is located near the old town and the city centre so we could do everything by foot, second we love swimming in the pool every morning and we enjoyed the stay as a Accor Le Club member (members rate when booking and other amenities). The breakfast was very good, the staff friendly. The free WiFi worked perfect. All expectation were fulfilled. We can recommend this hotel, it is a good choice for visiting Edinburgh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudolf M Amazing review thank you so much for this detailed review about our hotel. We are looking forward to welcome you back to our hotel. Best regards Henrique

Mark Business - 05/07/2018 AccorHotels certified review
« Great service and quality »

Good location, food and service from the whole Team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Anonymous Families - 05/07/2018 AccorHotels certified review
« Great location but disappointed with the room »

This room was booked through one of the internet booking agencies (hotels.com). The room we were given was a handicapped room, despite none of the guest being handicapped. The bathroom was very uncomfortable since the toilet was designed to accommodate a wheel chair. There was also no privacy in the bathroom as the door was an oversized sliding door that didn't have a lock and there was no place to put the toiletries. The shower plate (no bathtub) flooded the first day. The person who tended to this incident was one of the receptionist and another male worker (maintenance was not available at the time this happened), was very efficient. Apparently the shower drain was clogged but she fixed it. Later we received a dessert and a card for a couple of complimentary drinks at the bar, which was a nice gesture. The closet was unusable (too small and the hangers were much lower than normal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear elio. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Please accept our apologies for your discomfort in our accessible room. I look forward to welcome you back and to upgrade your room to one of our executive rooms. Please just email me directly next time you visit Edinburgh. I remain at your service. Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Nsr Business - 05/07/2018 AccorHotels certified review

Relaxing and low on stress

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Jamica C. Friends - 04/07/2018 AccorHotels certified review
« Bad service from the receptionist »

We love the location but the first image really ruined by the rude receptionist on 01Jul. That lady really acting impolite and not welcome the guest. I strongly sugget she needs training or not working in hotel fields unless Accor group doesn't listen to guests' comments. And the bed fitting sheet was dusty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamica Ching Lai. Thank you for completing our survey. First of all please accept my apologies for the unwelcoming experience upon check in. I will personally follow up with the team member . I truly believe it is a one off since we normally get rather good feedback from our guests. Equally I will check with the housekeeping why the bedding was not up to standards. As a gesture of goodwill I have added to your Le Club account 2000 Le Club points. Thank you and see you soon. I remain at your service. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

Alessandra Couples - 04/07/2018 AccorHotels certified review
« a very comfortable 2-days vacation »

very confortable room, wonderful breakfast and very kind staff, but a bit too expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandra. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

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