Hotel - Novotel Edinburgh Centre
Novotel Hotel Novotel Hotel

Novotel Edinburgh Centre Hotel

4.0/5 3,008 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

  • 180 rooms
  • 100% non-smoking hotel
  • 144 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • All rooms have a separate toilet.
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 8,084 reviews

Our guest reviews for Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,008 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 12/11/2018 TripAdvisor review
« Another stay at the Novotel Edinburgh Central »

My hotel of choice when in Edinburgh is the Novotel. Handy for everywhere in the city. Has restaurant, underground parking, swimming pool and gym - all you need.Some of the rooms are 'modern' - shower and toilet in own cabinets - but wash hand basin in the room itself!! An odd design concept. If you are a couple - in a new relationship - definitely to be avoided.Staff friendly and helpful. Room clean. Breakfast choice excellent.Will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham Thanks for your feedback. We are looking forward to welcome you back. Equally we have more traditional room designs should you prefer for your next stay with us :) Looking forward to welcome you back. Regards Henrique

Fiona Business - 10/11/2018 AccorHotels certified review
« Fantastic customer services rarely found these days »

Reception staff were very helpful and quickly solved any issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Cath Solo - 10/11/2018 AccorHotels certified review
« Novotel Edinburgh »

Convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Ronnie Business - 09/11/2018 AccorHotels certified review
« Excellent service, from staff »

Staff very professional, friendly and passionate about what they do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronnie. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Ralph B. Couples - 09/11/2018 AccorHotels certified review
« A Very Pleasant Stay »

Modern and clean throughout, the hotel is within easy walking distance of the main shopping areas and parks and so its underground parking facilty could not have been more convenient. There was an air of helpful efficiency about the place and staff could not have been more helpful. The basement swimming pool, jaccuzi and sauna were a great way of relaxing in the evening. Breakfasts were exceptional. The room we were allocated was hot and stuffy and the need to open windows meant a fairly disturbed night with traffic noise from the main road. Reception staff did not hesitate to move us away from that side of the hotel for our second night and we enjoyed our stay in the larger executive suite with views of the Castle. Certainly one to return to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Harri H. Families - 08/11/2018 AccorHotels certified review
« Vety good »

Nice Hotel with good facilities and location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harri. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

A. T. Couples - 08/11/2018 AccorHotels certified review
« Wonderful. »

Fantastic hotel, great staff, all round enjoyable experience staying at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Anonymous Friends - 08/11/2018 AccorHotels certified review
« Dirty and bad consumer service in the bar and, at times, the front desk. »

My alter was disgusting and full of mold and mildew. Despite repeated assurances from house keeping (every morning) the shower remained filthy. In the bar, couldn't get service without actually doing yo the bar. I'd you were at a table, forget it. Over night, two bar tenders behind the bar chatting it up eating pop corn, on their phones... but I couldn't get service. After 45 minutes, I took my business elsewhere as I had also done the day before. At the front desk, customer service is hit or miss but never spectacular. This hasn't been my experience at other Novotel properties...very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Please accept my apologies for letting you down with this experience. I will follow up with the correspondent departments regarding this valuable piece of feedback. Please do let me know if you have plans to return to Edinburgh and I will make sure to look after you. Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Linda B. Business - 08/11/2018 AccorHotels certified review
« Mrs B. »

Lovely stay, warm room, quiet, clean. The staff were all professional but very welcoming. Only minor issue was the check out where the lady at the front desk took time to check me out yet I had provided bank details on arrival to make it a smoother process on check out. Overall great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindamrs. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Jon S. Couples - 08/11/2018 AccorHotels certified review
« Nice modern hotel in a great location for exploring Edinburgh. »

All parts of the booking, check in and check out process were extremely easy and smooth. The hotel is a very good modern clean building although we found some of the interior design of the room a bit challenging for our tastes! Everything worked as expected and all the staff we encountered were very polite, cheerful and professional, as always. A very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Anonymous Business - 07/11/2018 AccorHotels certified review
« We were made to feel so welcome in this hotel. »

:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Peter Families - 07/11/2018 AccorHotels certified review
« Very good stay »

Nice hotel, close to the city centre. Good breakfast and nice rooms. And a plus with the pool for the kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Michaela Families - 07/11/2018 AccorHotels certified review
« A perfect stay in a beautiful place with staff who couldn't do enough to help, thank you.x »

We enjoyed a lovely night in a cosy room. The beds were exceptionally comfortable, the room was immaculate and spacious. Breakfast had a large selection of foods to suit all tastes and the great espresso coffee was an added bonus! Lovely spa facilities and helpful, friendly staff. We will be back :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michaela. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Anonymous Couples - 07/11/2018 AccorHotels certified review
« Excellent just marred by absence of lift to car park on leaving and poor disc control for car park exit »

The lift to basement was out of order on day of leaving. When we paid for parking (quite expensive) no disc was provided to exit car park. We had to come up from car park to claim it specifically. Surely it should be given on payment of charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Looking forward to welcome you back and offer you complementary car park on your next visit. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Mrs R. E. Families - 07/11/2018 AccorHotels certified review
« Enjoyed stay. Bedroom was comfortable and clean and warm/ but....I did not like the bathroom facilities ie new layout and lack of privacy that it caused. »

I always enjoy my stay at the hotel as i hope to again some time soon but i will make sure i get a. Room with normal bathroom area.

P R. Friends - 07/11/2018 AccorHotels certified review
« Great location for seeing Edinburgh and enjoyable dining experience. »

Excellent hotel, based very central to all of Edinburgh's sites. Perfect for a short break. Excellent food for breakfast and evening meals. Really enjoyed the evening entertainment on both nights. Rooms were perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Simon L. Families - 06/11/2018 AccorHotels certified review
« excellent »

good hotel, location near meadows, but mostly just genuinely lovely HELPFUL staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Anonymous Couples - 06/11/2018 AccorHotels certified review
« Good overnight stay »

Every thing was great except two small issues. 1 - There was a spillage of tea or coffee which had run down the window wall and had not been wiped clean 2 - The toilet was in a separate place from the shower and wash hand basin so this meant once you had used the toilet you had to go to the shower area to wash your hands

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon. Thank you for the amazing scores on our survey. I will take care of the feedback mentioned. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Carms Couples - 05/11/2018 AccorHotels certified review
« Very welcoming and comfortable »

A lovely, clean, welcoming and comfortable stay. The only thing I would add, is maybe a water fountain at the pool/spa area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmel. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Equally we will source a water fountain. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Lzc Business - 05/11/2018 AccorHotels certified review
« Ok for 1 night »

Room etc ok however, dinner was awful in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

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