Hotel - Novotel Edinburgh Centre
Novotel Hotel Novotel Hotel

Novotel Edinburgh Centre Hotel

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4.0/5 2,902 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 99.00 GBP Non member rate
From 94.05 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

  • 180 rooms
  • 100% non-smoking hotel
  • 144 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • All rooms have a separate toilet.
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 7,598 reviews

Our guest reviews for Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,902 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Andrew M. Couples - 13/06/2018
« Everything was great apart from the afternoon noise! »

Generally I was happy with the modern room amd thought the sound proofing was superb, hardly any outside traffice noise. My only gripe was when we got back to our room after a brief walk round the surrounding area, there was a constant banging and internal noise right near the room, sounded like somebody using a hammer or some sort of maintenance, wasn't happy. Did let reception know I wasn't happy and to find out why we were experiencing so much noise after 2 30pm to about 4 pm - no one got back to us and no one explained if they found source of disruption. Even when we checked out, nothing was said.

AccorHotels certified review
Ros I. Couples - 13/06/2018
« nice hotel and facilities »

Unfortunately, on our first day the hotel was seriously overcrowded at breakfast. I had to wait over 10 minutes in line just to get a hot drink. Food at breakfast was depleted and not replenished - for example there were no fruit yoghurts only the natural one left next to the defrosted berries. I would like to have seen some ryvetas or rice cakes as my diet does not allow bread currently. The views of other guests were similar to ours - not a good place to be when there are coach loads of tourists staying and you have to fight to get a hot drink or be pushed out to the bar to get a seat.

AccorHotels certified review
Phil Couples - 13/06/2018
« very friendly and helpful »

exceleent. asked for early check in which was granted no problem

AccorHotels certified review
David C. Solo - 13/06/2018
« Novotel Edinburgh June 2018 »

A comfortable, clean and well located hotel. The room was very nicely equipped and clean and the staff were very helpful and friendly.

AccorHotels certified review
John Couples - 12/06/2018
« Very nice »

Great experience but very costly

AccorHotels certified review
Paul Couples - 12/06/2018
« Great stay, great location »

Easy check in and check out. Friendly and super helpful staff. Good location and great facilities. Lovely pool. Minor issues were a stale pastry at breakfast (left out too long) and not being able to park at hotel - though the discount level you have with NCP was amazing!

AccorHotels certified review
R S. Couples - 12/06/2018
« Small, smart room with poor shower in expensive hotel »

Hotel was nice, clean, centrally located with efficient staff. For the price, the room was smart and clean but small and the shower was very poor

AccorHotels certified review
Ray M. Couples - 11/06/2018
« Well located and very pleasant. »

Novotel Edinburgh was a lovely place to stay in an excellent location close to all important facilities. I would have some reservation about staying there in the summer time as it is not air conditioned. It is well set up for winter though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? We do not have AC but we have an Air Cooling unit did you still find the room to hot? Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Gino C. Business - 11/06/2018
« Excellent, as ever. »

The usual exemplary service. Can't fault anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gino. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Anonymous Business - 11/06/2018
« Lovely room, pleasant staff. »

Arrived to be warmly greeted and upgraded which was lovely. The room was very nice as were the facilities and staff. My only issue was a faulty TV which took me asking 3 times to get fixed, but it was fixed and all was well. The hotel was in a great central location, close to the EICC but also to the wonderful sights of Edinburgh. I would definitely recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Alex C. Families - 09/06/2018
« C. »

Friendly staff, butiful bar, good location Definitely coming back!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Anonymous Business - 09/06/2018
« Practical »

Nice hotel, but Had to wait for breakfast. Not enough capacity. Reception forgot to book the requested taxi to the AirPort, causing a stressfull afternoon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heidi Annette. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Thank you for the detailed review. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
J.w. Families - 07/06/2018
« Conveniently located, quiet well rested. »

Found the hotel to be conveniently located, quiet rooms with comfortable beds. Disappointed that there was no Scottish smoked salmon available for breakfast, otherwise plenty more of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear justin. Thank you for completing our survey I noticed that some of your scores were below our hotel average. I will share you feedback regarding having Scottish Smoked salmon for breakfast Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Anonymous Couples - 07/06/2018
« Totally enjoyed my stay’ »

Great staff!!! So helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milton. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Rachael Couples - 06/06/2018
« Nice hotel. Disorganised booking. »

We booked and paid one year in advance for twin rooms. On arrival we had a double room and were told no twin rooms are free that night. We managed in the double and had to move rooms the next day. Hendrik the manager was helpful in sorting out the mistake however the staff front of house continued to give us mixed messages about moving rooms the next day and having to check in again. Hendrik saved the situation and was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael. Thank you for completing our survey. I hope you enjoyed the Marathon this year in EDI. Please accept my apologies for the mixed up rooms. Please do email me directly for next year and I will make sure that everything goes smoothly. Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Ambreen A. Families - 06/06/2018
« Relaxing »

It was a friendly place and bathrooms were neat/new. I would however suggest that the cleaning standards are maintained in order for the renovations to last longer. Lovely staying there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ambreen. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Giri S. Families - 06/06/2018
« Poor organisation and customer service »

Unfortunately this was the poorest stay I have ever experienced at an Accor Hotel. I requested an early check in as was arriving from London to Edinburgh with 2 kids in tow. When I arrived at around 1pm I was told our room was not ready yet and to return within an hour. I returned at 2:50pm and was told that our room was still not ready. I then returned again and after 5pm and thankfully our room was ready. I was offered 4 drinks vouchers to use. Later on I queued at the bar to get some drinks for my wife and I and after queuing for a good 7-10 mins I was served by the lady at the bar. I showed my voucher and she immediately called front desk to verify that my voucher was genuine. The bar lady then informed me that she shouldn’t really even be serving me and that it was meant to be 2 drinks. I then walked over to the front desk and explained what had happened and the lady at the front desk walked over to the bar with me to see if she could help. By the time we got to the bar a queue had formed so not wanting to wait another 10 mins I left. I did not use my drinks vouchers after that experience. Finally the older blonde lady should perhaps learn to smile and acknowledge guests. I tried making eye contact several times during our stay to smile but she was unfortunately always surly and avoided looking at guests. Not something I have experienced at other Accor hotels. The manager did try to resolve the issue but the whole experience has left us with a very poor impression of Novotel Edinburgh city centre hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., May I also just ask at what time of day do you refer to the Restaurant/bar manager working who you felt was unwelcoming? I remain at your service. Kind Regards, Matt Brett General Manager

AccorHotels certified review
Richard F. Families - 05/06/2018
« Amazing views from top floor suite with balcony. »

Great room Great staff Great dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Natalie H. Families - 05/06/2018
« Mrs »

Amazing hotel with brilliant staff. Room was so lovely and the welcome card and sweets were very much appreciated. We loved it so much that we are already planning our stay next may and will definitely be staying at the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Stuart Couples - 05/06/2018
« Fantastic, been before and will be back »

Booked Novotel again because of a previous enjoyable stay and the close proximity to The Kings Theatre. Staff are amazing, rooms are fantastic and the facilities are second to none

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

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