Hotel - Novotel Edinburgh Centre
Novotel Hotel Novotel Hotel

Novotel Edinburgh Centre Hotel

4.0/5 2,988 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

  • 180 rooms
  • 100% non-smoking hotel
  • 144 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • All rooms have a separate toilet.
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,952 reviews

Our guest reviews for Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,988 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 13/10/2018 AccorHotels certified review
« Difficult to find staff to request refill of Tea and coffee, reception staff rude »

Location and facilities beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, Thank you for sharing your feedback on your stay with us. I am very sorry and disappointed to hear about your experience with the reception team. Would you be so kind to give me more details and names or description of the staff you encountered? I apologise for the bad service and can ensure you that I will be looking into this further as this is below our standards. Kind regards, Daniel Hajas Front Office Manager

L.s Families - 12/10/2018 AccorHotels certified review
« Beautiful hotel & friendly staff! »

We had a lovely time here. There was work going on in reception, but it was absolutely no bother. The staff were very friendly and were quick to fix the little hiccups that occurred. We already plan to return!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Michael B. Business - 12/10/2018 AccorHotels certified review
« an enjoyable experiance »

Excepting the renovations works it was a good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Anonymous Families - 12/10/2018 AccorHotels certified review
« Refurbishment of the reception area »

Room was up to our expectations as regular Accord Group guests, breakfast was also very nice - with the exception that the refurbishment works were the cause for noise, cold air and dust getting through to the breakfast area. This lead to the overall perception of breakfast environment being clearly substandard.

Family - 12/10/2018 TripAdvisor review
« Great location, friendly staff »

Great hotel however parking not so great as they have very limited spaces which is not explained on their website nor did we get informed when I contacted the hotel before our arrival. Overall the hotel was very funky and staff were super helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear karenmA3974DG Thank you for your review. We do have a car park in the hotel with 15 spaces, also we have partnered up with NCP down the road to get discounted rates for our guests when ours is full. Sorry that you did not find this easy to find the information about our car park. We look forward to welcome you back to our hotel. Best regards Henrique

Richard W. Business - 11/10/2018 AccorHotels certified review
« Ok but not great »

I need to be off early and having to wait for several minutes to be seated in the restaurant is not a good start

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richardmr. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Tim A. Business - 11/10/2018 AccorHotels certified review
« Average »

Only one lift in use, so quite slow to use at peak periods. Went down to use the gym the morning (took 5 mins to get a lift)...room card wouldn't work on the entrance door to the gym. Went back to reception, and was advised 'this happens a lot', so the receptionist came down and let me into the gym with her pass. If it 'happens a lot' why don't you fix it? Rather than wasting my time.

Tania C. Couples - 09/10/2018 AccorHotels certified review
« Stay provided access to all amenities, lovely meals and proximity to local features. »

The room was lovely - after paying for an upgrade. The meals were freshly cooked and the buffet was well stocked. Staff provided details for local attractions and the hotel was centrally located to them. The pool was refreshing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania/Callum. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

M T. Business - 09/10/2018 AccorHotels certified review
« Basic »

The room was badly designed, small bath, separate toilet with no handbasin. No decent mirror to do hair. Breakfast could have been better, scrambled eggs were poor and pancake syrup was disgusting Spent a whole week here, a better cooler room would have been appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Please accept our apologies. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

makooowka Business - 09/10/2018 TripAdvisor review
« A nice trip to Scotland »

Nice hotel. Unfortunately I did not have much time to enjoy wonderful city. Nevertheless, hotel was pretty good. Helpful staff, delicious breakfast, very good location. I strongly recommend, especially for a short-medium long stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/ Madam. Thank you for your feedback, hopefully we became your first Hotel choice in Edinburgh. Looking forward to welcome you again soon. Manuel Silva, Front Desk Team Leader

Jg Families - 08/10/2018 AccorHotels certified review
« Room clean and pleasant for single night stop-over »

All satisfactory. Reception staff efficient and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqui. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

D. Couples - 08/10/2018 AccorHotels certified review
« Mr »

Restaurant food was excellent, staff were very kind, room we stayed in had a nice enough view and a very comfortable bed. Issues we had were with the facilities, the main hall was under construction and we had a few situations were the wrong lift would open and take us to the side of the hall which had no tiles and temporarily walled off so we had to get the lift up one floor to go down the stairs. As the side switched half way through the stay was a bit confusing. The Spa's steam room and sauna didn't work at all in the 4 days we stayed, the sauna was signed as not working but the steam room wasn't. When we asked why the button for the steam didn't work at reception they said they weren't aware it was at fault and nothing happened. Pressed and waited 15 minutes and the room was still cold.

Davie S. Families - 08/10/2018 AccorHotels certified review

Nice welcome from reception staff very informative.room well presented. The renovation work did not detract from our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Maria Business - 07/10/2018 AccorHotels certified review
« I love Novotel Centre Edinburgh »

I can always rely on the high quality of standards, rooms are quiet (even when they overlook the main road), cookies and cocoa are nice room treats, toiletries have quite high quality compared to the average, breakfasts are really good and the personnel is incredibly helpful and nice. Plus the pool!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Merja T. Business - 07/10/2018 AccorHotels certified review
« WIP »

The refurbishment of the lobby with only one elevator in function during the whole stay made my stay less enjoyable. With my room on 5th floor I did not really have any option with my bad knee. The room was nice and clean although I do not really appreciate that the bathroom is an integrated part of the room. It feels not so hygienic with the basin in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elekta. Thank you for completing our survey I would like to inform you that the phase where we had to keep only one lift working is now finished. Also please let me know when you return to our hotel so I can allocate you in a room where the bathroom has a different layout. Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Mark S. Business - 07/10/2018 AccorHotels certified review
« Another great stay »

Travel for business away from family is never fun, but this hotel always makes it much more than bearable - my family always want to see where I am on FaceTime and are looking forward to visiting with me soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Louise K. Couples - 03/10/2018 AccorHotels certified review
« Well appointed room which was clean and maintained »

We were pleased with our stay. One night a repair man for an hour next to our room was extremely noisy going back and forth letting the door slam. After an hour of this irritation my partner was able to connect with him in the hallway to complain about the noise. He was a little agitated with our request but there was no further banging. The staff at the desk was helpful particularly Daniel. The female Asian desk clerk was fine but her accent made the conversation a little confusing to understand. If we return to Edinburgh we would stay at your hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Michael P. Couples - 03/10/2018 AccorHotels certified review
« Mr Michael P. »

Fantastic staff, lady on reception was incredible, renovation work is good property looks great. Hammam and sauna out of order not great but pool and hot tub lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. I will follow up on the Leisure facilities feedback you gave us. Thank you very much once again and see you soon. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

A B. Couples - 03/10/2018 AccorHotels certified review
« Helpful and friendly staff »

The staff and our room were excellent. “ Misunderstanding” over servicing our room so we returned at 11.30pm after a wedding to find no clean towels etc. Only one lift working because of renovations and it was very slow and not adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison. Thank you for completing our survey I noticed that some of your scores were below our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Acting General Manager Novotel Edinburgh Centre

Anonymous Business - 02/10/2018 AccorHotels certified review
« Unimpressed »

Problems from the get go. I was arriving late after a day of travelling and staying just 1 night. I had booked a queen room. The check in process was fine. A bit slow but no complaints. However when I got to the room it was a twin. I went back down to reception and the man at the desk (who was very nice) explained that they didn’t have any queen rooms ready but there would Be one in 20/25 minutes. He asked if I definitely wanted to change and I said yes of Course i did because I didn’t book a twin and I wanted the room I booked. He offered me a complimentary drink which was nice. Eventually the room was ready but when I got To the room it had clearly been made up in a rush. As soon as I got in I could smell the most Strong smell of body odour and the bed was very poorly made. The bathroom counter top had clearly not been cleaned as there was dust On it. I phoned down to reception and explained to the man mainly about the disgusting smell and he told Me it was the only room they had with a queen bed. Also On my booking I had booked a room with a queen bed and sofa and this room had no sofa so that was another issue. Anyway I just said for him to send housekeeping up to spray the room Which he promptly did.

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