Hotel - Novotel Edinburgh Centre
Novotel Hotel Novotel Hotel

Novotel Edinburgh Centre Hotel

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4.0/5 2,781 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 67.00 GBP Non member rate
From 63.65 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

On Rooms and Rates Page for Superior Queen Room with Convertible Sofa Bed

  • 180 rooms
  • 100% non-smoking hotel
  • 144 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 7,062 reviews

Our guest reviews for Novotel Edinburgh Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,781 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 15/02/2018
« Reliable, Great Service, Friendly and great value »

We have stayed here 3 times in the last year and would not stay anywhere else in Edinburgh. It is 5 minutes from the Grassmarket and 2 minutes from the Meadow. Our children love it as my wife and I do. The staff are very friendly and helpful and the breakfasts are fabulous.

AccorHotels certified review
Anonymous Business - 12/02/2018
« form over function »

Mostly very relaxing, but some odd design flaws in the room (eg - shower pumped out water quicker than it could be drained, meaning I had to turn it off every half minute.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandrea. Thank you for completing our survey I noticed that some of your scores were bellow our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Ed &. B. Couples - 12/02/2018
« Amazing »

Great! Arrived from the airport early and our room was ready for us early which was great after 24 hours of flying. Our first stop on our honeymoon the staff were very friendly, offered us advice on what to see and do. Our room had congratulations chocolates, card and other celebratory things. The staff went to a huge effort to make us feel welcome. Would definitely come back and tell others!

Our hotel has responded to the review
Our hotel has responded to the review

Dear edward. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Paul Couples - 11/02/2018
« Paul - Melbourne »

We travelled to Edinburgh for a wedding and stayed for five nights. The stay was very good; the hotel is in a good location, rooms well appointed and the staff are very helpful. This was our second stay at the hotel and we hope to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Liz K. Couples - 11/02/2018
« Good breakfast. Shower gel not replenished and towels not folded. »

Pretty average. Dinner in restaurant was rubbish. Had carbonara and no sauce in it. Sent it back and got it bk with cream added. Tasteless. Didn't charge me. More like 3 star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz. Thank you for completing our survey I am very sorry that you were not able to enjoy your meal. I would like to invite you for dinner next time you come and stay with us in order to offer you a proper novotel dining experience. I have shared your feedback with our Restaurant team in order for them to improve. Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Mrs E. C. Couples - 11/02/2018
« Excellent overnight stay »

On checking in, I was informed I was "Guest of the Day" which gave us an upgrade to an Executive room which was fantastic. The room was lovely, with a very generous hospitality tray, etc. The shower was amazing. We also had a free welcome drink, a reserved table for breakfast, and a later check out. As this was a birthday treat, it made it all the more special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Anonymous Business - 11/02/2018
« Comfortable room, helpful staff »

Good but not as good as it used to be when staying at a Novotel. Dinner was disappointing - menu restricted, food average. Breakfast food was OK, nothing special, but entire experience marred by having to make own tea from a machine which doesn't provide boiling water. Buffet service is fine, but making own beverage is not. I shan't bother with breakfast again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue. Thank you for completing our survey I would like to apologize for the fact that you were not impressed with our Food and Beverage offer. I will share this comments with our Food and Beverage Manager. Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Anonymous Business - 10/02/2018
« Missed being able to swim »

A reason for choosing the Novotel is so I can swim after work - disappointing to learn you've been waiting about 2 weeks for the local council to come and inspect the pool and enable it to be open. Also, unusually, my room wasn't cleaned very well after the 1st night - standard is usually higher (e.g. tea/coffee not refilled; bathroom not replenished; dirty cups not swapped for clean ones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave. Thank you for completing our survey I am sorry you were not able to go for a swim yet. We are trying our best to open the leisure facilities as soon as possible. I will also follow up regarding your feedback about housekeeping. As courtesy I would like to offer you an upgrade to one of our executive rooms. Thank you and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Dean P. Couples - 10/02/2018
« Another fine stay »

All staff very welcoming, new refurbished rooms look amazing. Top notch breakfast as always. Thanks for having us again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean. Thank you for the amazing scores on our survey. Please feel free to share your review with other guests on TripAdvisor. Thank you very much once again and see you soon. Best wishes Henrique Tiago de Castro Guest Service Manager https://www.tripadvisor.co.uk/Hotel_Review-g186525-d289742-Reviews-Novotel_Edinburgh_Centre-Edinburgh_Scotland.html Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
John B. Couples - 08/02/2018
« On the whole very pleasant »

Check in and checkout good. Room clean and tidy. Breakfast good. Bar good if a little pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us! We noticed that some of your scores were bellow our hotel average. Is there any other comments that you could share with us to improve our experience? Sincerely, Enrica D'Ovidio Guest Service Supervisor Novotel Edinburgh Centre

AccorHotels certified review
Jean B. Couples - 08/02/2018
« Excellent »

Friendly staff clean and well kept

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Enrica D'Ovidio Guest Service Supervisor Novotel Edinburgh Centre

AccorHotels certified review
Christopher W. Business - 08/02/2018
« Poor quality »

Went to bed, but as was getting in realised that there was no proper sheet as it only covered 2/3 of bed. Mentioned this to reception and took picture. Have had no response. Also, air con/ heating couldn’t be turned down or off and was very noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopherpr. Thank you for completing our survey I was very disappointed to read your review. Please accept my apologies. I will double check with housekeeping to understand what happened. I have also reported once again the AC issue to our maintenance team. As a gesture of goodwill I would like to offer you an upgrade to an Executive room on your next stay. Please just email me to accept this offer. Thank you and see you soon. I remain at your service. Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Kirsty Y. Couples - 07/02/2018
« Relaxing »

Enjoyed staying at the hotel , staff very friendly and helpful , just wish the pool was open to use .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty. Thank you for completing our survey I noticed that some of your scores were bellow our hotel average. Is there any other comments that you could share with us to improve our experience? Thank you and see you soon. Best wishes Enrica D'Ovidio Guest Service Supervisor Novotel Edinburgh Centre

AccorHotels certified review
Anthony G. Business - 07/02/2018
« Great location and comfortable stay »

While the hotel and room was comfortable and more than worthy of a four star hotel, I was disappointed that the swimming pool which had just been renovated - or should I say was being renovated was unavailable. I checked on the website before booking and it stated the renovation was complete the day before my arrival. Once I had booked in, I enquiries about the pool only to be told the renovations would be taking a couple of days longer, when iI asked why the website said the works were complete and gave an incorrect date the member of staff said - not to worry, it will be available next week, that would be fine if I was stopping the following week. I was also very disappointed in what was available at the buffet style breakfast. While the staff were feindly and attentive, the food was sub par with bacon looking more like road kill than bacon. I decided to stick to the cereals in the end ...other than these above points the hotel was pleasant and made for a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony. Thank you for completing our survey I would like to apologize for the fact that the leisure facilities are still not open. We have been waiting on the approval from the Edinburgh Health and Safety department to open the pool. Regarding your breakfast I have shared your feedback with our food and beverage manager. As a gesture of goodwill I would like to offer you an Executive room upgrade on your next visit. Thank you and see you soon. I remain at your service, Best wishes Henrique Tiago de Castro Guest Service Manager Novotel Edinburgh Centre

AccorHotels certified review
Tracy K. Families - 07/02/2018
« Lovely hotel friendly welcoming staff! »

We stayed 3 nights and found the staff to be very friendly and accommodating. Amenities in the room were great the only thing that would be appreciated is for face washers (eg flannels) to be proved as other hotels we have stayed at during our trip have these as a normal,part of their linen supply. Overall we would recommend the hotel as very comfortable, friendly and good service provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bethany, Thank you for tanking time to share with us your feedback! Your helpful comments are much appreciated! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Enrica D'Ovidio Guest Service Supervisor Novotel Edinburgh Centre

AccorHotels certified review
Simon R. Business - 07/02/2018
« welcoming and happy staff »

excellent as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Enrica D'Ovidio Guest Service Supervisor Novotel Edinburgh Centre

AccorHotels certified review
Paul T. Families - 06/02/2018
« STAFF VERY FREINDLY AND HELPFUL »

Overall very good. Maybe slightly surprised that a fully disabled person was given the six floor. I also understand there is a stay put policy but in the event of an emergency, i'm not sure how I would have got her out other than try to carry her down the starirs. This said, the staff, particulary Claudia, were exceptional.

AccorHotels certified review
Martin W. Couples - 06/02/2018
« A friendly atmosphere at all times »

A great experience for me and my wife, and special attention made with it being my wifes birthday, its the little things that make the difference, she was over the moon THANK YOU

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for the lovely review of our hotel! We are delighted to read that you and your wife thoroughly enjoyed your stay with us. Thank you for your kind words! We are looking forward to welcoming you back soon. Sincerely, Enrica D'Ovidio Guest Service Supervisor Novotel Edinburgh Centre

AccorHotels certified review
Mark Business - 06/02/2018
« Great nights sleep »

Polite friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking time to share your comments with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Enrica D'Ovidio Guest Service Supervisor Novotel Edinburgh Centre

AccorHotels certified review
Laura A. Couples - 05/02/2018
« Great stay, great location and lovely staff »

Really enjoyed our stay, perfect location for what we wanted. We did actually book because of your sauna and pool but when we arrived realised they were closed. This was disappointing but your staff member Claudia was fantastic and offered up an upgrade and free breakfast - which was great! Would recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that Claudia helped to make it perfect! We hope to see you again very soon. Sincerely, Enrica D'Ovidio Guest Service Supervisor Novotel Edinburgh Centre

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