Hotel - Novotel London City South
Novotel Hotel Novotel Hotel

Novotel London City South Hotel

4.0/5 2,460 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours a day
    • Opening hours : Week-end 24 hours a day

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 182 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 139 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 8,570 reviews

Our guest reviews for Novotel London City South

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,460 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Marjaana K. Business - 15/10/2018 AccorHotels certified review
« A perlectly situated, peaceful hotel. »

The staff was very friendly, the room was clean and there were no problems during my stay.

Gary (. D. D. Business - 13/10/2018 AccorHotels certified review
« Fantastic Stay at a Great Hotel »

We were attending the anual UKAP Awards held at Pulse Invicta Plaza and the Novotel provided an excelent choice of somewhere to stay, Check in was smooth with friendly and competent staff, our room was clean and tidy and made up ready for 3 adults, on return from the awards late at night, Room service was not a problem at 2AM and the food and wine were good value and was very tasty indeed.

Helene Families - 11/10/2018 AccorHotels certified review
« Good location. Bit weird room planning with bathroom/shower »

See above

Mads J. Solo - 10/10/2018 AccorHotels certified review
« Very pleasant hotel »

This is best Novotel I have been to so far. Very kind staff. Also the upgrade was a very nice surprice, thank you. Also thank you for the late checkout, again the staff was excellent in helping me out. One piece of advice - I did not buy breakfast there. The place (the restaurant room and the buffet) just did not seem very inviting and more of what I would expect from an Ibis than a Novotel hotel. Having stayed also at the Novotel Blackfriars the restaurant there seemed nicer somehow. Still the overall impression from this stay was that the hotel was great! :)

Stefano S. Friends - 10/10/2018 AccorHotels certified review
« Stunning »

Very nice Staff, GM is always accommodating and very welcoming. Hotel is cleaned in a great location.

Jordie Couples - 09/10/2018 AccorHotels certified review

Exceptional and the best stay I’ve had to date.

Irene W. Families - 09/10/2018 AccorHotels certified review
« Good »

Nice and clean, good sized rooms, very nice bathrooms. Breakfast ok, staff great all over!

Silvana Families - 08/10/2018 AccorHotels certified review
« Perfect »

Perfect staying, ideal for family. Very useful the express checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Sophie Couples - 07/10/2018 AccorHotels certified review
« Beyond expectations »

On arrival we were greeted by a delightful lady who gave us a complimentary upgrade on our room and made sure we were well informed on the hotel and area. The room was lovely and clean and had loads of extra luxuries like a coffee machine and tv ports on the wall. The bed was amazing and the foldable pillow is one of the comfiest I've slept on! Thanks for a great stay!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Olayinka A. Business - 06/10/2018 AccorHotels certified review
« Mrs »

Lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Anonymous Business - 05/10/2018 AccorHotels certified review
« Comfortable and central location »

Perfectly sized room with top class sound proofing (hotel is on busy road), which also applied to inside the hotel. A gym that is well equipped and well maintained, and included a sauna and steam room. Breakfast/breakfast ingredients was of better than average quality. As a coffee addict, I appreciated that the hotel services a full pot of very drinkable brew (as well as offering the option of using a machine). 24/7 room service with good choice of food and drinks. Decent wines at bar, albeit small selection. Staff was friendly and helpful. I only had one concern was that, on the one occasion that I needed to contact reception (because the hotel's steam room was overheating, pumps not sounding healthy at all, with steam pouring into adjacent rooms), it took 5 attempts over 10/15 minutes before someone answered. (minor point: my invoice had someone else's address entered)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for mentioning the problems during your stay, please be assured we did our utmost to rectify them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Mazhar A. Couples - 04/10/2018 AccorHotels certified review
« Mr mazhar A. »

Excellent service at the front desk. Housekeeping staff need to knock before entering the rooms of guests. We had the housekeeper come in our room 3 times. Wasn't too happy with that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for issues with the housekeeping and be assured that it has been dealt with. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Hh Families - 02/10/2018 AccorHotels certified review
« Good location - a few things let it down »

The hotel was in a good location. Our original room had a bathroom with clear glass separating it from the bedroom. Some people may like this - I don't. It was changed without a problem. I checked in on line - but that is pointless if there is only 1 receptionist and there are people in the queue with queries/problems. One lift was broken for our entire stay - Fri to Sun which meant we had a 6 minute wait for the lift on Saturday morning. We used the stairs after that but we were on the 5th floor! I realise it is always more difficult at the weekend but a hotel chain of such size should be able to call on a lift engineer to repair in a speedier timescale. Breakfast was good and staff were friendly. Glass of wine seemed expensive and ridiculous to add a service charge on top! We were stood at the bar - so the only service involved was to fill the glass and take the money!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

Naomi H. Families - 02/10/2018 AccorHotels certified review
« Great staff clean comfortable the staff on breakfast Sunday morning 30th the lady supervisor was just suberb well done »

Great staff clean comfortable the staff on breakfast Sunday morning 30th the lady supervisor was just suberb well done Twice o have stayed at this chain both times great very consistent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms h., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Katrin Solo - 02/10/2018 AccorHotels certified review
« Very pleased with my stay at Novotel London City South »

My room was so clean and comfortable and I was overall very satisfied with my stay at Novotel. Lovely staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Anonymous Couples - 01/10/2018 AccorHotels certified review
« Good overall but a few issues »

The room was clean and the service was great (overall). My only issue would was that I booked a queen size bed but without asking, my partner was given a made up sofabed as an extra bed as we are a same-sex couple. There didn't seem to be any apology from the staff about this when it happened which was a little sad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

Sally-anne Business - 30/09/2018 AccorHotels certified review
« Great nights sleep »

Really helpful receptionist, lovely room and a brilliant nights sleeep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Anonymous Business - 30/09/2018 AccorHotels certified review
« Mr »

Generally satisfactory except for the ironing board. With the plate and iron attached to the top of the ironing it was almost impossible to iron trousers and shirts. This was a very BIG negative and detracted substantially from my assessment of the hotel. I have stayed in a lot of hotels (including Accor hotels) and none of them had such a useless ironing arrangement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

Piyush G. Families - 30/09/2018 AccorHotels certified review
« Nice experience »

Room was really small and with two kids - there was no space to walk. Found wardrobes and toilet areas also too small - fitting in for 4 days in that room was difficult. Location was excellent and breakfast was amazing. Staff was also very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

Catherine Business - 29/09/2018 AccorHotels certified review
« very good »

very comfortable bed and clean shower room facilities, very friendly / helpful reception staff. Good food, what more could you want really

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

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