Hotel - Novotel London City South
Novotel Hotel Novotel Hotel

Novotel London City South Hotel

4.0/5 2,522 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours a day
    • Opening hours : Week-end 24 hours a day

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 182 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 139 family rooms
  • 38 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 8,998 reviews

Our guest reviews for Novotel London City South

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,522 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 15/02/2019 TripAdvisor review
« FAMILY CITY BREAK »

We stayed for a second time in this hotel ,great location, friedly staff , nice breakfast, many restaurants nearby, very clean hotel, bus stops outside the hotel, you can take a walk by the river and feel safed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimitris K, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards,

Kalina H. Business - 14/02/2019 AccorHotels certified review
« Made me feel very comfortable and relaxed which was exactly what I needed for this stay »

It is very difficult to find a decent hotel in London. Personally I had several disappointing experiences. Fortunately this time it was wonderful! All the staff was extremely friendly and polite I had a very stressful journey and a very important meeting the following day. I was treated with high attention which made things significantly easier. Moreover, I loved the design of the room, the comfort of the bed and the pillows, the shower, the fact that the shower and toillet were separated, the Nespresso machine, the lights, the comfortable chair, and some other toughtfull details. I am sorry that I did not have time to enjoy the gym, spa and dinner. The only comments are: the room was very clean but in front of the shower it was not spotlessly clean and the television was not working (it turned on but the image would get blurry). However I did not mention this at the time, because I appreciate things can be missed and can't be perfect. Moreover as I mentioned above I had a wonderful experience and this made my stressful business trip significantly easier. Thank you very much and I will definitely stay with you again.

John Business - 13/02/2019 AccorHotels certified review
« 1 night stay »

Excellent modern rooms and good room service.

Chris S. Business - 13/02/2019 AccorHotels certified review
« Great room, wonderful staff »

Excellent. Room was very comfortable and food was great. However it is the staff the that make the experience. They were friendly, professional and helpful.

Dimitris Families - 13/02/2019 AccorHotels certified review
« lovely hotel for a family »

everything was great, the staff were very kind, especially Anjilla in the reception with a great smile, you go almost everywear on foot, many restaurants nearby. very clean hotel.nice breakfast.

Dan E. Couples - 13/02/2019 AccorHotels certified review
« Good hotel, nice rooms. Construction work was slightly disruptive. »

I am a Gold member. I have reserved (and paid for) a premium room. Not only was I not upgraded (as promised for Gold members "based on availability") - I could not see any difference in the room I have received this time, compared to my previous stay when I reserved a standard room. Perhaps it was premium only based on the location of the room? Couldn't say. Except for this, the stay was nice. The room was well equipped and comfortable, the cleaning service was efficient and timely - all in all, a very good stay. Some construction work was being done in neighboring rooms (or other facilities), which was a bit disruptive, but noisy activities were limited to reasonable hours so it wasn't a serious issue. Therefore, all in all, I would award this stay an 8 out of 10 total grade.

Craig O. Business - 12/02/2019 AccorHotels certified review
« Hotel ok. Room not »

Stayed in room 229 In-Room ventilation system did not work which resulted in a very warm room Horrible 'drains' smell in bathroom Last stayed in this hotel in November 2018 and building work in reception is still going on. Will consider staying in another hotel next time.

Vanessa Business - 11/02/2019 AccorHotels certified review
« Enjoyed my stay »

nice room, efficient room service, breakfast offers a large variety.

Alexandra Y. Solo - 09/02/2019 AccorHotels certified review
« Clean and adequate hotel in very convenient location »

Good things - Room was clean, service good. Check in and Check out was smooth and efficient. Breakfast had a good selection of food and hotel offered free late checkout till 5 pm. Location of hotel was excellent. Bad things - Bed was too soft. Hotel restaurant was quite dark. For late check out the access keycard was disabled after noontime and hotel had to provide a new keycard; it would have been good if the keycard could be preset to take into account the late checkout time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Y., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments about bed and issue with key cards, please be assured it will be investigated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Abdurahiem M. Business - 09/02/2019 AccorHotels certified review
« Mr »

it was not so pleasant as there were a lot of convenience due to hotel renovation which should have been considered when night stay price is made . simply due to the renovation guests are not getting value for they they have paid for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

T T. S. L. Solo - 08/02/2019 AccorHotels certified review
« Ms »

Shower room area was not convenient .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Dissatisfied C. Business - 05/02/2019 AccorHotels certified review
« Unprepared staff and noisy. »

I would not have stayed if I had known construction was going on that shook the walls of the room I stayed in. When I arrived, the iron was not functional and instead of bringing me a new one, they made me change rooms (which was not fun since I had already unpacked). I requested to have my Accor number attached to the stay and was told that it was not possible (which it obviously was). Finally, it seemed that the front desk team was never able to handle issues on their own and had to call the manager about every request. Very poor service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mueh, Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every C.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

Steve Business - 05/02/2019 AccorHotels certified review
« STAY FOR WORK »

Good experience, very attentive and friendly welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Stephen W. Couples - 04/02/2019 AccorHotels certified review
« NO LONGER ANY PARKING AT THIS HOTEL »

I have stayed at this hotel many, many times. One of it's major selling points was that it had on site parking. This is no longer the case. The car park has given way for construction / development. For me, the hotel has lost its USP. I shall be staying elsewhere in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note, that the car park facilities will be back in use as soon as the building work is finished (May/June 2019) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

Jc Business - 01/02/2019 AccorHotels certified review
« Great value for money room, great service. »

Quick check-in, very pleasant room, great house burger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Rj Business - 01/02/2019 AccorHotels certified review
« Very helpful staff members »

Very good experience at this Novotel. Staff are extremely helpful and polite. Great location for most things you will need to do in London. I stayed in a recently refurbished room which was nice although a bit odd with the sink in the bedroom area - you effectively step out of the shower cubicle into the bedroom. Ok for solo travel or as a couple, but probably not so good for families.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Anonymous Business - 01/02/2019 AccorHotels certified review
« Clean, comfortable and friendly »

Room was modern, clean and bed was comfy and great to have a fridge! Staff were really friendly too - thank you to Valentina who took good care of me at check in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you so much for you great comments regard your recent stay, it is always a pleasure to receive positive feedback. I will share your comments directly with our team as a thank you and encouragement. Please do also feel free to share your experience with other guests on www.tripadvisor.com. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Jason Families - 30/01/2019 AccorHotels certified review
« Mr »

Easy access to London Bridge Station and most attractions. Room was large enough for 3 with space for open luggages. However, bedroom slippers, blanket and toothbrushes were not made available upon check in. But was quickly provided once request were made. Staff were friendly and helpful. Breakfast was good. Will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

Erin B. Business - 29/01/2019 AccorHotels certified review
« Miss »

Historically and this time around too I find housekeeping not as good as I would have hoped - rarely replacing the 'breakfast order form' in my room, and when I am staying longer periods not keeping the room as clean as I would expect. However. Every single member of staff I have spoken to when checking in/making a request/going to breakfast/having an issue - has been absolutely outstanding. What a lovely team of great people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for mentioning issues with housekeeping, please be assured it will be investigated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monika Osik Guest Relations Manager

G. A. Couples - 29/01/2019 AccorHotels certified review
« Disappointing »

As usual - all looks glossy and lovely and then you see the detail and it is all very disappointing. Bathrobe was yellow with age, toilet cubicle smelt awful, shampoo container was filthy, towels looked ancient. And this was an upgrade!! The bed was very comfortable - thank goodness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that our towels and bathrobes are not white as our linen company does not use bleach to clean them which is safer for enivoronment and your skin. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Osik Guest Relations Manager

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