Hotel - Novotel Cusco
Novotel Hotel Novotel Hotel

Novotel Cusco Hotel

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4.5/5 1,472 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 13h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Breakfast buffet
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • Portuguese

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Dry cleaning / Ironing

Catering

  • Breakfast buffet
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 99 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • TV room service ordering
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 1,462 reviews

Our guest reviews for Novotel Cusco

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,472 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Paul Friends - 15/10/2017
« A historic building filled with the best staff one »

Upon checking in we were greeted with a cup of coca tea to help combat the altitude sickness and taken to our rooms. The staff were great and on the first night the manager took us for a free tour of the historic parts of the house which dated back 500 years. There was a live panflute musician regularly playing in the courtyard, a great bar, breakfast had a good choice and the rooms were nice. The location was also great and close to everything in the city. The staff were great and assisted by holding our luggage while were did the 4 day inca trail trek.

AccorHotels certified review
Phil B. Couples - 13/10/2017
« very good but some times at breakfast we had the smell of car fumes. Air con did not always work very well »

It was a beautiful place to stay and staff were friendly but air con was not great

AccorHotels certified review
Mike Couples - 13/10/2017
« Cusco Novotel 2 nights »

Very nice stay. We were tired on our late arrival and pleased to find the restaurant open. We had a nice meal and pisco sours in the courtyard. We chose to eat dinner there the 2nd night also - good food with peruvian cuisine options and reasonable prices. Breakfast was good with an un-busy surrounding in the courtyard. Very nice location near to the Plaza de Armas. Staff was very accommodating. laundry service was convenient and prompt.

AccorHotels certified review
Oscar L. Friends - 12/10/2017
« very good »

clean, well located, nice staff

AccorHotels certified review
Song U. C. Solo - 09/10/2017
« Slept good! »

Bit like 3 star hotel. However, through out south America it's supposed to be 4 star. In Peru 4 star hotels have installed in room heater. I stayed 7 different hotels in Peru, only novotel and wyndham had good soundproof that made me sleep well. Employees of novotel Cusco was kind and helpful.

AccorHotels certified review
Leanne Couples - 08/10/2017
« Perfect »

We stayed one night after visiting Machu Picchu and the comfy room and amazing breakfast was very welcome after our long trek.

AccorHotels certified review
Suttonchen Solo - 06/10/2017
« beautiful view, disappointed service »

I am the PLATINUM member, but I did not get the service. I can understand not to be upgraded, but regarding the lounge service, Cuzco Novotel also refused my request, and said to me, THIS IS OUR condition,Accor have no this service to the platinum member. Ok, I hope Accor could give me a response about this.

AccorHotels certified review
Claudio Couples - 03/10/2017
« EXCELENTE »

Muy cordial, amables y comfortable !!

AccorHotels certified review
Anonymous Solo - 03/10/2017

The hotel looks lovely, the room was comfortable and the staff are very good. But the lock on my door didn't work, the television and the shower didn't work very well. So overall satisfied with the experience

AccorHotels certified review
Craig S. Couples - 30/09/2017
« Good stay and a well located Cusco hotel »

Loved the hotel last ok and feel, for nfortunatley we were placed next to kitchen on ground floor so woken at 4 am each day as early breakfast being set up. Otherwise all good.

TripAdvisor review
Family - 28/09/2017
« Great Hotel »

The hotel is near Plaza de Armas, 5 minutes walking distance, the staffs are friendely and helpfull, the room is spacious. When I returned to the hotel after my 3 days visit to Machu Picchu I received a free update to superior room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Collantes General Manager

AccorHotels certified review
Anonymous Couples - 23/09/2017
« It was Ok, but not remarkable. »

On a very positive note, I was allowed to check in early, which made a lot of difference to my comfort. A couple of suggestions: Cusco is extremely dry and offering moisturizer in the amenities kit won't really hurt. Also, a hotel like Novotel shouldnt really offer instant coffee, not even in the room. A coffee machine would definitely be a nice perk.

AccorHotels certified review
Ross B. Couples - 20/09/2017
« A breathless stay in Cuzco »

Very comfortable with excellent service

AccorHotels certified review
Kurleigh C. Couples - 16/09/2017
« Great place to stay »

The whole hotel was great. very helpful staff, great location. the bed was very comfortable.

TripAdvisor review
Couples - 14/09/2017
« Great hotel in a great location »

The hotel is within walking distance of several attractions. Rooms are comfortable and spacious. The breakfast is excellent! The only thing that I would change is the early breakfast option...we left really early on our departure date and they offer an early breakfast delivered to the room. It would have been much easier to deliver a to-go box with breakfast than a breakfast that we had to finish in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review and advises of our hotel, We are glad that you enjoyed your stay. I want to share with you, that you had the two options, the breakfast on the room that is included and the Box lunch that have a price. We hope to see you again very soon. Sincerely, Victor Collantes General Manager

AccorHotels certified review
Kenneth Couples - 13/09/2017
« Hassled »

I took advantage of the low rate guarantee and sent proof of a lower rate offered on another website.. However it took multiple emails to get the hotel to honor the guarantee by email. But once I got to the hotel, I was embarrassed when the restaurant staff insisted that breakfast was not included. I had to go upstairs to get the emails I had saved in order to prove that breakfast was included in my rate. Very embarrassing and a big hassle. Room was comfortable and the stay was otherwise satisfactory.

AccorHotels certified review
V. Business - 11/09/2017
« Safe and great service »

Very nice experience, rooms are comfy if spartan. No carpets which is great! Food in the restaurant is excellent. There are enough alternatives in the breakfast buffet (included). Having wifi at no additional cost is also very good:

AccorHotels certified review
Hugo Friends - 10/09/2017
« Rooms uncomfortably hot »

We stayed in Cusco for two nights. It gets cold at night, however the heat in our room was blasting high and there was no way to turn it down. We had to ask for a fan and leave windows open in order to sleep. Also, the WiFi didn't work on our floor. Other than that, everything else in the hotel is nice. Would I stay here again? Nah.

AccorHotels certified review
Anonymous Couples - 07/09/2017
« Great location and decent hotel »

Great location and people were very helpful. We found the room just satisfactory as the air did not work and was very hot in the room. He bed and pillows are also very uncomfortable.

AccorHotels certified review
Luisa R. Solo - 04/09/2017
« Mrs Luisa R. »

Wonderful, there were always people on hand to help me when needed and everything was perfect. I would like to request shower gel and bath oils in the bathrooms as well as needed to request these from room service.

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