Hotel - Novotel Cusco
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Novotel Hotel

Novotel Cusco Hotel

Calle San Augustin 239 - 
  CUSCO
PERU

1,410 reviews
TripAdvisor Rating Based on 1,410 reviews
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Check-in from 13h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • Portuguese
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 99 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • TV room service ordering
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 1,318 reviews

Our guest reviews for Novotel Cusco

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,410 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Barbara G. Solo - 09/08/2017
« Best weekend! »

The hotel is beautiful, well located and super comfortable. The restaurant is amazingly good, both breakfast and room service. But what really makes the difference is the staff. All of them are kind, attentive and always willing to give the guest the best experience possible. Especially Mohamed, German, Carlos, Guadalupe and Gerard from Peru Sightseeing. They made this the best birthday weekend I've ever had.

AccorHotels certified review
Guen I. H. Couples - 07/08/2017
« really good »

very beautiful and meaningful architectural building

AccorHotels certified review
Y H. Solo - 25/07/2017
« Very personal friendly staff and lovely facilities »

Very much enjoyed my stay. Staff was caring and efficient, meals in the resteraunt were very good and rooms are beautiful and comfortable.

AccorHotels certified review
Albert Families - 21/07/2017
« Room ok, WiFi horrible, extremely slow, felt being ripped-off by front desk »

Nice room. But Johan at Front Desk ruined our night. He scared us about strikes from Cisco to Ollantaytambo and wanted us to take taxi with one of his friends at 3 am !!! He even told us that Machu Picchu might be closed and no trains running to Machu Picchu. Sooooo wrong, we could not sleep. At 11 pm he called our room again to scare us and tell us to take 3 am taxi. When we asked prices to Ollantaytambo we were first told 100 Sol, later 130 Sol and next morning $ 70. Just horrible ! In the street we found a private car for 60 Sol. Albert

AccorHotels certified review
Ss Couples - 20/07/2017
« Great overall, but the beds need work »

The hotel itself was beautiful and the food in the central restaurant was excellent. Service was also excellent. The beds, though, were pretty awful. Not only were the beds hard, the sheets were light and uncomfortable, and the main pillows hurt my neck. I didn't sleep well the first couple of nights and I was only able to fix the problem by using the couch pillows, which were much softer even if they were small. Overall, the hotel did a great job, you just need to do something about those beds.

AccorHotels certified review
Anonymous Couples - 20/07/2017
« Very good »

I had 2 separate stay (3 separate bookings) in one week. The room for the first stay was ok. When I requested, the room for the second stay was much better. I really appreciate the hotel fulfilled my request.

AccorHotels certified review
Silvana Couples - 13/07/2017
« Just what you need in Cusco »

Clean, comfy rooms with wonderful lobby area to relax after all-day tours. Breakfast is served from 4:30 am which is great as most people leave between 5-6 for their daily tours. If you go to Machu Picchu, they will keep your luggage safe so that you only take the necessary. Overall, good value for money. Wish they have a spa for relaxing after long trekkings.

AccorHotels certified review
Rod M. Couples - 10/07/2017
« The experience was not as good as it should have been. »

The room was very comfortable with a great bed and super soft towels. However, our first morning started the negative tone as we were declined breakfast despite having a booking that included breakfast. We had to produce a copy of our booking to prove that breakfast was included. The WiFi in the room was extremely poor, with low or no signal strength. In fact, we had better signal strength from the adjacent hotel. Two bottles of water were provided on the first day, however were not automatically replaced free of charge. Surely when travel advice not to drink the tap water in Cusco, the hotel should replenish the water bottles free of charge - every other hotel during our 3 weeks in South America provided this basic necessity. Just like the lack of water replenishment, tissues weren't replenished either. Basic housekeeping maintenance wasn't performed either with the bedside light not operating and the room's air conditioning was always overheating. Finally, the Le ClubAccor complimentary drinks were limited to only 3, whereas every other Novotel I have stayed at does not have such limitations.

AccorHotels certified review
Anonymous Couples - 10/07/2017
« Poor »

The hotel itself was lovely. Our room, however, was incredibly hot during the night. We opened windows and turned the cold air on but it did little to solve the issue.

AccorHotels certified review
Mario R. Families - 09/07/2017
« Very good service from the staff, very good breakfast and excellent location »

We felt just at home :-)

AccorHotels certified review
J J. Couples - 06/07/2017
« Wonderful hotel in historic building »

Really enjoyed everything - the ambiance, easy check in and out, central location - fantastic experience. Thanks!

AccorHotels certified review
Jose B. Couples - 05/07/2017
« Very good »

It was only one night, but everything was perfect.

AccorHotels certified review
Carol Couples - 04/07/2017
« Cusco »

Our stay was very pleasant, the staff was extremely helpful.

AccorHotels certified review
Carolina T. D. S. R. Couples - 04/07/2017
« The hotel is excellent but staff wasn't total satisfactory in a moment of stress »

I had two stays at Novotel, I was there for one stay, the hotel was excellent and the staff was great, then I left my bags there, travelled for 3 days to Arequipa and Puno, then came back. Unfortunately on my last stay I had a flight at 7:25 am so I had to leave the hotel at 5:45 am, but because of a bus trip delay, I arrived at the hotel at 5:00 am, so I told the receptionist that I needed everything to be fast, because I only had 40 minutes for a shower and breakfast, but they only brought my bags to the room at 5:25 am. I was disappointed that it took so long (more than 20 min) to bring the bags, especially when I really needed help, and I was calling the reception every 5 min.

AccorHotels certified review
Marcela H. Couples - 03/07/2017
« Destino recomendado »

Estupenda

AccorHotels certified review
Bernardo N. Families - 22/06/2017
« Bad experience »

I was travelling with my 66-year-old-mum. We were super tired and we went to have breakfast at 9:10 (which was delicious). At 9:25 we were informed that they would close breakfast in 5 minutes. But as I lived in an Accor hotel throughout last year, I knew they would close the door at 9:30 but we could still pick up food. But I was wrong. The waiters started to take everything away, to clean the nearby tables with super scented cleaning products and to turn off the lights in a way to kick us out. I asked to talk with the manager of the hotel and he apologised for what had happened. Then, I went on a city tour with my mum and we left the door closed with the "do not disturb" sign because we had left all our passports and money belts on the room's table. When we were back, the hotel staff entered my room to leave some fruits and an apology letter, which I apreciatted, but not in the way they did. Not good experience. I'd like to take this opportunity to congratulate Ms Vanessa Guedes, the manager of Adagio Parque Barigui (Brazil) which always theated the guests in the best possible way and which helped me a lot with some queries about the Lê Club programme even after I left the hotel as a guest.

AccorHotels certified review
Anonymous Friends - 22/06/2017
« Novotel Cusco »

Fine. Good helpful staff, the room was spacious, we were taken good care of. Only issue was that there was damage to the floor in the room.

AccorHotels certified review
Debra G. Friends - 15/06/2017
« I love the Cusco Novotel. It has become my second home! »

Everyone who works at the Cusco Novotel is eager to help and make one"s stay comfortable. Whether it is with reservations or handling loads of suitcases, there is always a welcoming smile. Love it!

AccorHotels certified review
Anonymous Families - 12/06/2017
« Slow check in process, terrible wifi and small rooms »

I would not recommend this hotel - aside from the great location, the rooms left much to be desired. Bathroom was not very clean, the wifi barely worked and when it did it was extremely slow. The roms were too small for luggage.

AccorHotels certified review
Amanda Couples - 11/06/2017
« Very enjoyable »

Great staff. Wonderful location.

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