Hotel - Novotel Wuhan Xinhua
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Novotel Hotel

Novotel Wuhan Xinhua Hotel

558 Jianshe Avenue  Hankou District  Hubei Province 
430022  WUHAN
CHINA

424 reviews
TripAdvisor Rating Based on 424 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre
  • Outdoor tennis court

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • TIAN HE INTERN APT
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Outdoor tennis court

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 303 rooms
  • 50 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 240 reviews

Our guest reviews for Novotel Wuhan Xinhua

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 424 reviews
TripAdvisor review
Business - 08/09/2017
« Novotel Wuhan Xinhua August 2017 »

The hotel was located near a lake which gave panoramic view. The room required renovation as it was quite old especially the bathroom design. The breakfast option was also not too abundant. The toothpaste should have been more international such as Colgate rather than using local brand whose quality was questionable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for having taken the time and trouble to share the negative experience during your stay at Novotel Wuhan Xinhua. Your comments regarding the breakfast decoration, room size and toothpaste has been noted. The matter has therefore been brought to the immediate attention of the department heads concerned. Please kindly accept our sincere apologies for the inconvenience caused. We really appreciated that you took the time to write and keep us informed.In addition, our executive floor room has been renovated. We sincerely hope that you will afford us with a further opportunity to show you the high standard of quality and service for which this hotel is renowned.

AccorHotels certified review
Yue Business - 28/08/2017
« amazing experience »

the staff are very hospital and nice. it was my birthday during my stay ,the hotel served me a birthday cake, i felt very warm as i was on a business trip alone. in this hotel ,alone but not lonely,thanks a lot.

AccorHotels certified review
Robert G. Business - 23/08/2017
« I was treated very well from checkin to check out. »

The staff are very friendly and helpful. The room is very nice and I appreciate the upgrade. Only shortcoming is the temporary lounge, while the executive lounge is being renovated.

AccorHotels certified review
Chris Friends - 10/08/2017
« No problems whatsoever. Very calm and quite »

I always like staying at this hotel. No problems ever. The staff is always very informative and helpful if needed.

AccorHotels certified review
Pascal Business - 30/07/2017

Staff very kind. Mr Loste very efficient.

AccorHotels certified review
Janet Business - 28/07/2017
« Too Noisy, and too old facility »

The toilet facility is too old. The air-condictioning is too noisy.

AccorHotels certified review
T. K. B. Business - 17/07/2017

1. Please improve the indoor air quality at the room and common area. 2. Fruit given into my room is not fresh

AccorHotels certified review
Duuk L. W. W. Business - 12/07/2017
« Rooms were upgraded on one trip and down graded on following trip »

Each trip is a surprise. I had stayed at level 5, double floor unit on one trip, (Book by our local McQuay Factory). The following trip, I was assigned to a standard room, then in May I was upgraded to Room 1113, Now, I am down graded to a standard room 730. This is the default hotel of choice for Daikin Singapore, but me and my colleagues (Tan Kheng Boon, L. Yao Wei, etc) do not feel valued for our business with Novotel Wuhan.

AccorHotels certified review
Dennis F. Business - 12/07/2017
« IS LIKE MY HOME AWAY FROM HOME »

Staff is great. most are my dear friends. Accommodations great.

AccorHotels certified review
Tongyanglin Business - 16/06/2017

Obsolete facilities

AccorHotels certified review
Clive N. Business - 10/06/2017
« good »

good ddddddddddddddddddddddddddddddddddddd

AccorHotels certified review
Chris R. Business - 05/06/2017
« Just great! »

Travel a lot on business. This particular hotel has always been very good. My first choice every time.

AccorHotels certified review
Chris R. Business - 10/05/2017
« Always great! »

Room was clean. Everything worked as expected.

AccorHotels certified review
Anonymous Friends - 21/04/2017

Very pleasant stay at Wuhan Xinhua Novotel after a dozen of years.

AccorHotels certified review
Anonymous Couples - 15/02/2017

R.A.S

TripAdvisor review
Business - 08/01/2017
« Excellent hotel. Weel appointed. »

Well located - close to good restaurants and shops. Excellent rooms - well appointed, very comfortable beds. Great food. The staff were very friendly and of great assistance. We loved this hotel. We got a great nights sleep after some hectic business the day before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

AccorHotels certified review
Anonymous Business - 02/12/2016

I have stayed in more than few Novotel hotels in various Cities in China but this one in Wuhan was my first. Unfortunately it is poor room ambience, comfort and facilities all are not up to the usual standard of Novotel.

AccorHotels certified review
Anonymous Business - 02/12/2016

No problems at all. That is why whenever I am in Wuhan I stay at this hotel.

TripAdvisor review
Family - 19/10/2016
« the worst excutive lounge »

This is the worst excutive club floor hotel i stayed. The front staffs at lobby is friendly, helpful although check in take more than 30 min for 4 rooms. But when we are access to the excutive club floor during happy hour, i take 1 glass red wine, then i ask still available? The staffs told us "No More". After that, i take 1 bottle beer (all self services at club floor ) to my father in law, i would like to take another beer for myself, the staffs said "no more ". Oh my god, 1 glass red wine and 1 bottle beer at CLUB FLOOR for 9 adults booking with 4 rooms. .... i never have this experience before since I join accor advantage plus 3 years ago and stayed all of the club floor. So, why i made reservation for club floor. I hope accir group shall explain to me or compensate my loss. I booked my hotel because of your accor brand but I really disappointed with this service. However, the staffs at lobby and customer service is very good and helpful. But the worst club floor and staffs at club floor. .. self service, no wine and beer for HAPPY HOUR 。。。I saw others people got fried rice, then I ask the staffs, she said have menu to order for each guess, But NEVER let us known. Normally check in shall at club floor, no service provided, i check in at lobby more than 30 min without welcome drink s for my family... what is the priority as a accor member and booked club floor? ?????

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jenny Koo, We sincerely appreciate you taking the time to share your experience in Novotel Wuhan Xinhua. The experience you described causes us deep concern. This does not in any way reflect our usual level of service, We will conntect with you via email to learn more about that. I have make service training to the lounge staff for to ensure this does not happen in the future, we hope you’ll return and be satisfied with our improvement.

TripAdvisor review
Friends getaway - 08/10/2016
« Worst hotel ever »

As a Accor Platinum member, this is the worst Accor hotel that I have ever stayed. Old hardware, no service, small room with bad air smell, no benefits as a Platinum member. Strongly suggest everyone avoids choosing this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for having taken the time and trouble to share the negative experience. Your comments regarding the hardware, service, member's benifit have been noted. The matter has therefore been brought to the immediate attention of the department heads concerned. Please accept our sincere apologize for the inconvenience caused and appreciated you take time to write and keep us informed. Please feel free to contact with the Front Office Manager via email(fom@novotelxinhuawuhan.com)upon your next visit to Novotel Wuhan Xinhua. We hope there is another chance for us to serve you in the near future!

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