Hotel - Novotel Wuhan Xinhua
Novotel Hotel Novotel Hotel

Novotel Wuhan Xinhua Hotel

4.0/5 438 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TIAN HE INTERN APT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Outdoor tennis court

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 303 rooms
  • 50 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 493 reviews

Our guest reviews for Novotel Wuhan Xinhua

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 438 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Grandte Business - 05/07/2018 AccorHotels certified review
« Short but peaceful stay »

I ´m used to stay few days in Novotel Wuhan each year for a business trip. This hotel facilities are good and it’s a quiet place for a good rest with fair room rates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be surprised. Sincerely, Joyce Front Office Manager

T. Friends - 16/06/2018 AccorHotels certified review
« Appreciate late checkout for guest convenience! »

Accor chain is always my choice when I trvale for both biz n leisure. Wuhan Novotel has continued n reinforced my impression of the hotel chain. The flexibility by team of staff to Grant late check out is really helpful due to my late flight. Other times when I m on business, i often leave very early. The room was briefly made up while we were out. In appreciation for that extra effort, we did our part not to touch the room so much so that the cleaning staff will not be roubled too much. This stay has reaffirm my decison to continue doing that! Cheers!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

Shay K. Business - 12/06/2018 AccorHotels certified review
« Feel at home »

Hospitality in importance stage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Joyce Gao

Alan Business - 12/06/2018 AccorHotels certified review
« Good »

Overall is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Joyce Gao

Anonymous Business - 23/05/2018 AccorHotels certified review
« Great experience »

This is my second stay at the hotel. Overall experience was good. Pro: 1) Staff was friendly and helpful, 2) Location was excellent with treat eateries around for dinner and snacks, 3) As a Le Accor member, my night was accredited almost immediately after my stay ... I can't say the same for a number of accor hotels that I have stayed in, 4) Room was clean and mattress was comfortable Con: 1) Furniture looks a bit old, 2) There was a notice indicating Accor online check in option ... Why advertise it if the option is not yet available at the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About accor online check in, it not available yet, we hope it to be use in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

Dennis F. Business - 15/05/2018 AccorHotels certified review
« wonderful »

well the only reason i return to Novotel time after time is the staff. all are wonderful and many are my very good friends. special thanks to Simon Wan as he always go above and beyond. also special thanks to my house keeping girl. This is the girl that was on my floor when i came March 16, but she was moved to 12th floor after a couple of weeks. She also went above and beyond to make my stay enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

Couples - 08/05/2018 TripAdvisor review
« A bit diappointed »

The Hotel although a very good looking inside looked a bit tired outside.The reception area and passage ways had a stale cigarette smell. Even tough we were upgraded our bedroom had a stale smoke smell and the air conditioner did not work very well and we had to open a window to try and cool the room down. With that being said the staff were very good and were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you to take time to share your experience about your stay in Novotel Wuhan Xinhua! Your comments regarding the room smell and air conditioner have been noted. The matter has therefore been brought to the immediate attention of the department heads concerned. Please accept our sincere apologize for the inconvenience caused and appreciated you take time to write and keep us informed. We hope there is another chance for us to serve you in the near future!

Christian R. Business - 07/05/2018 AccorHotels certified review
« Rooms are clean and all equipment in working order. »

Never any problems. Staff always ready to help if needed. Well run hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

Mario A. T. Business - 04/05/2018 AccorHotels certified review
« Pleasant Stay! »

Ut was a pleasant stay except for : (1) The English level for some staff was to limited (one could not understand that I needed to go to the airport). (2) The room service menu has not changed for years and is too limited. You have a great Chinese Restaurant. Why not include some of their menus is the list?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joyce Gao Front Office Manager

Shay K. Business - 25/04/2018 AccorHotels certified review
« Feel at home »

Excellent and good

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的客人: 感谢惠赐有关下榻 Novotel Wuhan Xinhua 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 高洁 前厅部经理

S. J. Business - 16/04/2018 AccorHotels certified review

It's satisfied for this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Offcie Manager

Paul N. Couples - 28/03/2018 AccorHotels certified review
« Excellent -4th time I have stayed here and the atmosphere and service is great »

4th time I have stayed here and the atmosphere and service is great. The service in the Executive Lounge is exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

Business - 25/03/2018 TripAdvisor review
« Hidden gem in Wuhan »

Hidden off the main street near Wangjiadun East Metro (Line 2) (Exit C2) is the Novetel Xinhua Hotel. Clean and tidy with a good western / Chinese breakfast and a good seafood buffet dinner, the Novotel was a good choice for my solo business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

L. Y. S. Couples - 22/03/2018 AccorHotels certified review
« Friendly Reception »

The reception staff was friendly and willing to help or assist you if you asked them for assistance. My first 4 days stay was just normal as per my booking but when I came back from Jingzhou for my second stay in the hotel for another 5 days. I was informed that my room was upgraded to a bigger room by the management. We will so happy with the upgrading and thanks the management for their kind recognition of us and definitely I would like to come back again and will consider to recommend friend to Novotel Wuhan XinHua if they visit Wuhan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

Pascal Business - 25/02/2018 AccorHotels certified review
« Staff very kind »

Rooms à bit old, noisy (due to the small window that doesn't close properly)

C. S. K. Business - 24/01/2018 AccorHotels certified review
« Operation Director »

Wifi is slow .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments regarding the wifi has been noted. The matter has therefore been brought to the immediate attention of the department heads concerned. Please kindly accept our sincere apologies for the inconvenience caused. We really appreciated that you took the time to write and keep us informed. We sincerely hope that you will afford us with a further opportunity to show you the high standard of quality and service for which this hotel is renowned. Sincerely, Joyce Gao Front Office Manager

Shihua Couples - 13/01/2018 AccorHotels certified review
« Very good »

Excellent location, a very nice hotel, comfortable rooms, good service, friendly staff, front desk is very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joyce Gao Front Office Manager

Jacky Couples - 03/01/2018 AccorHotels certified review
« AC »

The cleanliness of the AC is seriously in doubt. Neither does its comfortness satisfies me.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的客人: 十分感谢您花时间告诉我们有关您在武汉新华诺富特大饭店的体验。很遗憾我们未能达到您的期望,请允许我向您表达我最诚挚的歉意。 酒店管理团队非常重视您所提出的意见,我们将会有针对性性的对前台员工进行服务技能和服务意识的培训,以确保为我们的客人提供高品质服务。同时,我们正在有计划地对房间空调设备进行定期的清洁维护与保养,请您放心,为客人打造舒适整洁的入住环境是我们一贯的服务宗旨。 我们期待再一次在诺富特恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启 高洁 前厅部经理

Rojanasuwan O. Business - 13/12/2017 AccorHotels certified review
« The room rate is reasonable. »

Overall services were good. Impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rojanasuwan O., We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jan Friends - 10/12/2017 AccorHotels certified review
« Break in town »

Warm comfortable room and good facilities. Great location near restaurants, bars and shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Janice Lyme R., We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joyce Gao Front Office Manager

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