Hotel - Mercure St Malo Front de Mer Hotel
Mercure Hotel Mercure Hotel

Mercure St Malo Front de Mer Hotel

4.0/5 936 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from different room categories: Standard or Privilege Room overlooking the sea, to take advantage of a wider range of services.

  • 51 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,229 reviews

Our guest reviews for Mercure St Malo Front de Mer Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 936 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mr N. A. Couples - 08/08/2018 AccorHotels certified review
« Disappointing compared to previous stays at this hotel »

We have stayed at this hotel on a number of occasions over the years - the refurbishment looks great however the reception staff particularly a young man were quite rude and made no effort to engage with guests. My wife was on crutches and finding it difficult to walk, the man made no effort to see if he could help. When we departed a different receptionist made no effort to talk or engage with us or ask if we'd enjoyed our stat. There is no point in having a great looking hotel but indifferent staff. Please also put larger cups in the bedrooms!

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLAS A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint-Malo Front de Mer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Manager

Tony B. Families - 01/08/2018 AccorHotels certified review
« hotel going down market »

no car parking when there was when we booked no restaurant minimum toiletries paper cups to make a drink 2 small pots of milk Looks good on the surface but lacks comforts

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Direction

Jack Business - 20/07/2018 AccorHotels certified review
« Overall very comfortable. »

The front desk was extremely helpful. Room was clean and had amenities.

June M. Couples - 18/07/2018 AccorHotels certified review
« Pleasant but not over friendly »

The room was excellent Although the breakfast was satisfactory we did not appreciate the lack of service from staff The guests had to manage a self service including hot drinks so no communication at all explaining the procedure

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUNE m., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint-Malo Front de Mer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ESNAULT Mireille manager

John M. Couples - 17/07/2018 AccorHotels certified review
« Very clean, attractive, and well run property in a great location. »

The desk personnel were very helpful. The room was clean and comfortable, and very quiet. The breakfast room was well run, and the sea views from throughout the hotel were all great. I recommend this hotel.

Elizabeth L. Friends - 10/07/2018 AccorHotels certified review
« it is a complete and utter pleasure staying in such a friendly, well-run and comfortable hotel »

It is a joy to cross the threshold of the Hotel Mercure Saint-Malo Front de Mer knowing that there will be a very friendly welcome, that the level of service will be high and highly professional and that the rooms will be very clean and comfortable. Although our stay at the hotel always comes at the end of our trip to France, we just love the prospect of being able to enjoy our stay with you - even if it is just overnight.

Anonymous Couples - 09/07/2018 AccorHotels certified review

Lovely room overlooking the sea , easy to park the car. , not far from restaurants within the walls of St Malo

Pete B. Couples - 11/06/2018 AccorHotels certified review
« Excellent »

Great room, helpful reception and friendly courteous staff....unlike another hotel in the Intra Muros we had stayed at! Great sized room with sea view and facilities. Really enjoyed our stay and will be back

Spd Families - 09/06/2018 AccorHotels certified review
« mr »

Pleasant

Solo travel - 31/05/2018 TripAdvisor review
« Ideally situated on the promenade »

Spent a wonderful week here. The position of the hotel on the waterfront gives one an ever changing view of La Manche and its changing moods. Room was very comfortable and the staff were very helpful. The only possible criticism would be that walls were not very soundproof

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde aux mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mireille ESNAULT, Directrice de l’Hôtel Mercure Saint-Malo Front De Mer

P. D. Couples - 26/05/2018 AccorHotels certified review
« Good but should have rectified Lift faults quicker.E »

Experience was just, acceptable.Two points which were not very good, A. Lift out of order. B. New shower unit should have a safety grab bar.

Della B. Couples - 17/05/2018 AccorHotels certified review

We were concerned that the lift was out of order. When we stayed at the hotel in February the lift was also out of order then. We are also concerned that there will no longer be parking for the hotel for the next few months.

Anonymous Friends - 13/05/2018 AccorHotels certified review
« Very nice experience, warm welcome »

It was really a nice experience, very nice hotel- exceptional view and close to St Malo "remparts" less than 10 minutes walking distance so very convenient. Warm welcome and nice breakfast

Carol M. Couples - 28/04/2018 AccorHotels certified review
« Excellent value at Mercure »

We had a great stay in a well equipped and very clean room facing the ocean; well worth the extra cost for the beach and fort views. Staff are very welcoming, friendly and professional. Breakfast very good.

Mark C. Business - 14/03/2018 AccorHotels certified review
« Pleasant view from room. Communal area a little spartan »

room was fine, people welcoming & helpful, decoration a little sad / drab & lack of services in communal area made this area unwelcoming

Rm Business - 15/02/2018 AccorHotels certified review
« Business trip to Saint Malo »

They stay was very pleasant, even though they are currently renovating. The staff was friendly and the rooms clean and nice. Nothing to complain about.

Couples - 25/12/2017 TripAdvisor review
« A very pleasant stay »

We stayed at Mercure St Malo out of season - December - and we found both the hotel and town delightful. It might be a different story in high season. The hotel is well equipped and the staff are friendly and helpful. Rooms were large and comfortable and the breakfast buffet was of a very high standard. We found it easy to park (payant) on the street (but it was December) and be aware that parking fines were being issued at 9:10 am on a Saturday morning (so buy your ticket before you go to bed)

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur , C’est toujours un bonheur pour nous de constater que le travail de notre équipe apporte la satisfaction de nos clients. C’est toujours dans cet esprit que nous souhaitons avancer et faire progresser notre service. Je vous remercie d’avoir partagé ainsi votre dernière expérience parmi nous. J’espère donc que nous aurons le plaisir de vous retrouver au Mercure Saint Malo. Cordialement Mireille ESNAULT Directrice

Paul J. Couples - 05/12/2017 AccorHotels certified review
« enjoyable and functional »

Enjoyable & convenient.

Mrs S. Couples - 06/11/2017 AccorHotels certified review
« nice hotel »

Room was small and clean. Sea facing with double glazed windows to shut out the street noise. We had everything we needed here.

Lesley A. Couples - 06/11/2017 AccorHotels certified review
« Lesley A. »

Very good location but the parking was not easy with a big car. The room was not large but clean and the bathroom was OK. The map and hotel recommendation for dinner Intra Muros was very useful.

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