Mercure São Paulo Vila Olímpia Hotel 4 stars

TripAdvisor rating 4.0/5 1,041 reviews
Mercure São Paulo Vila Olímpia Hotel
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Hotel extras

  • Wellness area with a pool, fitness center, sauna and beauty salon.

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Outdoor playground for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Vila Olímpia Hotel

Rua Santa Justina, 210
Vila Olimpia
SAO PAULO - SP
04545041
são paulo
brazil

Tel: +551130896222

Fax: (+55)11/30896243

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTAÇÃO FARIA LIMA :   4 - Amarela

  • By plane

    AEROPORTO INT. DE GUARULHOS At 32km / 19.89 miles

  • By plane

    CONGONHAS AIRPORT At 9km / 5.59 miles

  • By plane

    GUARULHOS AIPORT At 35km / 21.75 miles

  • By plane

    SAO PAULO CONGONHAS At 7km / 4.35 miles

GPS :-23.594672, -46.674637

Our accommodations

All our rooms are comfortable and feature laminate flooring, a desk, 32" LCD TV, safe and hair dryer. We offer four apartment categories and our exclusive Privilege room features special facilities.

Privilege Apartment - king-size bed - views of São Paulo

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Superior Apartment - king-size bed - views of São Paulo

  • Max. number of persons: x3
  • Area: From 25
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Apartment - twin beds - views of São Paulo

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Apartment - Queen-Size Bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Apartment - Twin Beds

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Junior Suite - Queen-size bed and single bed - Views of São Paulo

  • Max. number of persons: x3
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Junior Suite - 3 single beds - Views of São Paulo

  • Max. number of persons: x3
  • Area: From 39
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Apartment - king-size bed and sofa bed for one person - view of São Paulo

  • Max. number of persons: x3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

LA FORCHETTA

Type of cuisine: International

The casual nature of La Forchetta's architecture offers a more welcoming environment. The house is still furnished with outdoor tables and a vegetable garden that is used by the kitchen. The à la carte option serves Italian cuisine with a Brazilian touch.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA FORCHETTA

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 142 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 50 people

Find out more
Mercure São Paulo Vila Olímpia Hotel Meeting Room

Our guest reviews for
Mercure São Paulo Vila Olímpia Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

8,394 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,041 reviews

GAP in basic services

Customer review rating 4.3/5

Rafael Business - 15/04/2019 AccorHotels certified review

the wi fi wasn't work very well/ Towes were not availabe on the room and i had to request the reception/the brekfast table didn't have enough space.

very good

Customer review rating 4.3/5

Stefano Business - 08/04/2019 AccorHotels certified review

.

Dear Stefano. Thank you for choosing Mercure Vila Olímpia. We are glad that you enjoyed your stay and we appreciate your feedback! We are looking forward to seeing you soon. Wayner Deputy manager

Infrastructure

Customer review rating 4.3/5

St Business - 05/04/2019 AccorHotels certified review

The customer service was great and also breakfast. However, the toilet was loose, the ventilation in the bathroom did not work, and the water (in the sink) got stuck for a while.

Dear ST. Thank you for chossing Mercure Vila Oímpia. And also for your feedback. We will work hard with our maintenence team about those points. We hope to see you soon again. Wayner Deputy manager

Very Bad Experience at Mercure Sao Paulo

Customer review rating 4.3/5

Kleber C. Business - 01/04/2019 AccorHotels certified review

People in the front desk was really indifferent and not committed to find a solution to offer me a room for the entire week, since i had an issue with my reservation (my travel agency did a mistake regarding the dates) which ended up in a no-show. I stayed only 01 night at your hotel, out of 7 that I was planning to stay in Sao Paulo. The room they offered me for this 01 night was a single bed, I asked to the lady in the reception to change for a double bed, she said that it was not possible but that she would ask to put the 02 single bed together.When I returned at night the room was exactly in the same way, with 02 separated beds. When I decided to talk with another employee in the reception he found a double bed room quickly, what makes me wonder that the other employee was really uncommitted to help me out. The worst experience ever! Last time I stayed at Mercure hotel in Sao Paulo. That said, I needed to find another hotel from your competition, where I spent the rest of the week with better service level, proper trained staff, attentive employees. From now on, this will be my preferred option of hotel for my next trips. Great job from your employee...you lost a guest!

Very attentive and courteous staff at a good location.

Customer review rating 4.3/5

Christopher G. Business - 01/04/2019 AccorHotels certified review

I really enjoy staying here when in Sao Paulo for weeks at a time. I feel at home. I do a lot of work in my room when not visiting Clients and everything works well. The restaurant has good food for lunch or hosting a meeting. I will be back next week.

Dear Christopher. Thank you for the great review about our hotel! We are glad you came and enjoyed your stay with us. We hope to see you soon again. Wayner Deputy manager

Normal

Customer review rating 4.3/5

Thalles M. Business - 30/03/2019 AccorHotels certified review

O esperado

Caro Sr. Thalles. Agrademos por retornar ao Mercure Vila Olímpia. Sua avaliação é muito importante, pois conseguimos identificar alguns pontos de melhoria. Já conversamos com a equipe de recepção sobre o fato mencionado em sua pesquisa de satisfação. Volte sempre. Wayner subgerente

Tranquila

Customer review rating 4.3/5

Célio M. F. Families - 27/03/2019 AccorHotels certified review

Plenamente satisfatória

Caro Sr. Célio. Agradecemos por ter escolhido o Mercure Vila Olímpia para sua estada. E por dedicar seu tempo em compartilhar sua experiência conosco. Ficamos muito felizes que tenha sido satisfatória sua hospedagem em nosso hotel. Esperamos revê-lo em breve novamente. Wayner Subgerente

Good stay, but no answer to my points requests

Customer review rating 4.3/5

Henrique Business - 25/03/2019 AccorHotels certified review

I stayed at the Hotel for five nights. It was ok, by breakfast was always crowded and the points of my stay weren’t credited in my account.

Dear Henrique. Thank you for choosing Mercure Vila Olímpia. We have checked about your fidelity points, so at soon it will be credit in your account. We hope to see you soon again. Wayner Deputy manager.

good for short stay

Customer review rating 4.3/5

Graeme Business - 25/03/2019 AccorHotels certified review

Clean and comfortable, however it is under a flightpath and flights begin at 06.00 which are quite loud depending on which side of the hotel your room is located.

Dear Graeme. Thank you for choosing Mercure Vila Olímpia and your feedback. We apologize for not meeting your expectation at 100%, because it has a flight path over our hotel. We hope see you soon again. Wayner Deputy manager

Excelente hotel

Customer review rating 4.3/5

Adri G. Business - 23/03/2019 AccorHotels certified review

Impecável

Agradecemos muito por ter dedicado seu tempo em registrar a avaliação da sua experiência em nosso hotel. Compartilharemos com nossa Equipe. Esperamos recebê-la em breve! Emylli Ferraz Governanta Mercure Vila Olimpia

Well-prepared staff

Customer review rating 4.3/5

Angela M. Couples - 22/03/2019 AccorHotels certified review

I think that what made me fell more cozy and welcomed were the staff, since check in, hotel maid, guest relations. And of course, the building, it's modern, clean, spacious. The breakfast is delicious, has a great variety of food and all the time has a staff member to help you e give you home fresh made "pão de queijo".

Dear Angela. Thank you for choosing Mercure Vila Olímpia. And we appreciate your feedback. We are glad you came, because we could attend guest like you. We hope to see you soon again. Wayner Deputy maganer

vacations

Customer review rating 4.3/5

Rodrigo M. Families - 21/03/2019 AccorHotels certified review

The hotel is nice, but definetely it is not a family hotel. NO rooms for entertainment, small rooms. The playground is outside so when it rains you cannot use it. Again, this is not a critic to the hotel, but to its category of family hotel. the attention is really good, staff is really nice and everything is clean. Regular breakfast.

Dear Rodrigo. Thank you for choosing Mercue Vila Olímpia. And we appreciated your feedback. we apologize because the crib were not ok, but we wish to offer the best comfort and well-being to our guests. We hope to see you soon again. Wayner Subgerente

Good hotel, but...

Customer review rating 4.3/5

Ls D. S. Business - 18/03/2019 AccorHotels certified review

The hotel facilities are good, and the neighborhood is great. Overall staff attention was good. HOWEVER, I was extremely disappointed when I asked for ONE HOUR extension on my check-out and had it denied. The hotel was not fully booked. More astonishing, I was handled by the Ambassador Le Club, the very person that should take special care of my needs and requests. Having been a Platinum member for quite some years, I am used to feel unique in getting good attention from Accor staff. This was not the case here. The said lady (Amanda Souza) was nice and polite, but not prepared to handle requests from premium guests. She did not move one single finger to try to help me with my need. I wonder how could the hotel management appoint such an unprepared person to this Ambassador position. As I said, I liked the hotel and the neighborhood, and hope to go there again. And sure hope to get more of a premium treatment than I have had.

A good stay in são paulo

Customer review rating 4.3/5

Alan Couples - 11/03/2019 AccorHotels certified review

We had 3 days of stay in Mercure Vila Olimpia. Two things to point out: 1- The bathroom should have shower haddress for womem. 2- I asked a "tapioca" in the breakfast but it came withought any filling, only the powder. That was a terrible experiencie. The breakfast options in the buffet were fine at all.

Dear Alan. Thank you for choosing Mercure Vila Olímpia. And your feedback is very important for us. We will share with restaurant team. Thank you. Wayner Deputy manager

Confortable

Customer review rating 4.3/5

Aurora Business - 07/03/2019 AccorHotels certified review

Very satisfying. Very clean place and lovely staff

Dear Aurora. Thank you for choosing Mercure Vila Olímpia for your stay. We are glad you came and we appreciate your feedback, because we work hard to serve you. We are looking forward to seeing you soon again. Wayner Deputy manager
Customer review rating 4.3/5

Leonardo Couples - 26/02/2019 AccorHotels certified review

I realy don't understand how i can have better prices in another sites then AccorHotel site

Dear Leonardo. Thank you for choosing Mercure Vila Olímpia. And we appreciate your feedback as well. At all over the sites we have the same prices, but in our site you are be able to get some benefits from Le Club. The room prices have breakfast included or not, and the price may change depending on room's availibility. We hope see you soon again. Wayner Deputy manager

Great service, rooms very small and need upgrading, food should improve, excellent bar and service.

Customer review rating 4.3/5

Hb Families - 25/02/2019 AccorHotels certified review

See above.

Dear HB. Thank you for choosing Mercure Vila Olímpia. We are glad that you enjoyed our service and appreciate your feedback! The rooms are getting retrofit until end of march, so you will be able to enjoy it. We are looking forward to seeing you soon. Wayner Deputy manager

Very Nice

Customer review rating 4.3/5

Jocelyn Solo - 25/02/2019 AccorHotels certified review

The staff was very pleasant and the room was nice!

Dear Jocelyn. Thank you for choosing Mercure Vila Olímpia. We are glad that you enjoyed your stay and appreciate your feedback! We are looking forward to seeing you soon. Wayner Deputy manager

It was satisfactory.

Customer review rating 4.3/5

Dr.ashish D. D. Business - 21/02/2019 AccorHotels certified review

Considering the fact that yours is a business hotel, not many of the employees (including the reception staff!) could communicate in English language. Similar problem was encountered in communication at the restaurant and house keeping. This should be looked into and improved upon - atleast some of the hotel staff should be well verse with English language.

Dear Ashish, Thank you for choosing Mercure Vila Olímpia for your stay. And your feedback is very important for us. We are sorry about that, but there is at least one staff able to speak english to shift, however we will look into your review to improve our team. Thank you. Wayner Deputy manager

Excellent!

Customer review rating 4.3/5

Julio N. Business - 11/02/2019 AccorHotels certified review

Very satisfying as always

Dear Julio. Thank you for the great review about our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayner Deputy manager
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