Hotel - Mercure São Paulo Vila Olímpia Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Vila Olímpia Hotel

4.0/5 991 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 259.00 BRL Non member rate
From 259.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Our rooms

All our rooms are comfortable and feature laminate flooring, a desk, 32" LCD TV, safe and hair dryer. We offer four apartment categories and our exclusive Privilege room features special facilities.

  • 207 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Fax machine
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,165 reviews

Our guest reviews for Mercure São Paulo Vila Olímpia Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 991 reviews
Thomas C. Business - 15/09/2018 AccorHotels certified review
« Good stay - not all the buttons on the elevators worked »

Room was great - plenty of hot water - no issues. Not all the elevator buttons worked. One would stop on the 18th floor, another wouldn't stop on the "I" floor.

Cassie Solo - 10/09/2018 AccorHotels certified review
« Great stay »

This hotel is conveniently located, and service is good. The pool is wonderful, and although the amenities are not brand new, everything was in good condition. I would recommend for price/location/convenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassie. Thank you for choosing Mercure Vila Olímpia. We are glad you came and appreciate our hotel. We are looking forward to seeing you again. Best regards. Wayner Deputy manager

Vinicius D. S. S. Business - 05/09/2018 AccorHotels certified review
« Good »

All things was good, only one observation. The shower was with a lot oscillation of temperature. Very hot and cold, all time. This problem is not aceitable in Accor hotel, expecially in Mercure brand.

Luiz S. T. A. Families - 05/09/2018 AccorHotels certified review
« An extraordinary weekend »

The hotel have a great location near a drugstore, a market (knew by "pão de açúcar") and a lot of restaurant including a shopping center (less than a mile from the hotel). All my family left the hotel without a problem. We recommend this hotel for all.

Anonymous Business - 03/09/2018 AccorHotels certified review
« Super friendly frontdesk staff, room with some problems »

The safe box didn't work, it took 3-5 minutes to get hot water in the bath and the closet was inaccesible cause the bed is 30cm from it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Demian. Thank you for choosing Mercure Vila Olímpia. We appreciate your review, because our team work so hard to better serve you. We are hope see you soon again. Wayner Deputy manager

Flavia V. Families - 02/09/2018 AccorHotels certified review
« Mrs »

Great experience. New comfortable rooms. Delicious breakfast and attentive staff. Congrats for the Beaty Parlor service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavia. Thank you for choosing Mercure Vila Olímpia. We are glad about your great review. We work so hard to better attend you. We hope see you soon. Wayner - deputy manager.

Julio C. T. Business - 30/08/2018 AccorHotels certified review
« Good service but custumer services limited »

The room was clean and comfortable for sleep but have not enought people to support check out process during rush hours. I did not receive an invoice because the people was not available, they offered send my invoice by mail and today I have not my invoice available and I cannot progress my work expenses report approval.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Julio Cesar Thank you for choosing Mercure Vila Olímpia for your stay. Sharing your experience with us is very important for us to perfect our products and services. We're sorry we did not meet your expectations, but make sure your invoice has already been requested from our administrative department. Thank you very much. Wayner - Deputy Manager

Anderson Business - 24/08/2018 AccorHotels certified review
« Calm, confortable »

Nice! People are friendly and the act with courtesy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anderson. Thank you for choosing Mercure Vila Olímpia for your stay. Sharing your experience with us is very important for us to perfect our products and services. See you soon! Wayner Deputy manager

Pablo C. Business - 24/08/2018 AccorHotels certified review
« Great attention, good breakfast and spacious rooms. »

I stayed for a few nights on a business trip. Staff was always very polite and helpful, breakfast was varied, with all sorts of food and drink (including Nespresso which was much appreciated). Rooms were spacious, shower was great and beds were comfortable. My only complaint is about the in-room fridge, it is located under the TV furniture, 1 meter away from the bed and it was very noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pablo. Thank you for choosing Mercure Vila Olímpia for your stay. Sharing your experience with us is very important for us to perfect our products and services. We are glad about the review, but we are sorry about the minibar. We are checking it. Thank you very much. We are look forward to see you again. Wayner - Deputy Manager

Daniel R. Business - 23/08/2018 AccorHotels certified review
« Noisy Air-conditioning »

I usually love being at Mercure. That's one of my favorite hotel brands. I usually choose this brand for feeling safe because hotels usually follow a standard that fits my needs. When I return to a same region I've already stayed, I usually choose hotels I have already stayed in. That was the case. I am a returning guest to this hotel. But the biggest problem is that the air-conditioning was so noisy I couldn't fall sleep. I woke up in the middle of the night sweating and turned the air-conditioning. I was tired. I tried sleeping again but either the noisy or the heat prevented me from falling asleep. And in the morning when checking out, I asked the clerk to report the situation to the manager. I told I recorded the noise in a video so that he can be sure I was not just lying or being picky. But noone got in touch with me for even an apologize or compensation. As a Gold Member in the loyalty club I really expected some care for this trouble and inconvience. I know that problems may help but the way we deal with them is extremely important fot the overall experience of a customer.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Daniel. Em primeiro lugar, nós gostaríamos de agradecer por escolher o Mercure Vila Olímpia para sua estada. Seu comentário é muito importante para nós, embora desejássemos que você tivesse uma experiência melhor. Nós trabalhamos muito para oferecer ao hóspede uma experiência excepcional. Gostaríamos de saber sua nova data de retorno a São paulo, assim podemos oferecer uma carta cortesia, a fim de reverter sua impressão de nosso hotel. Agradecemos sua compreensão. Wayner Oliveira Subgerente

Carlos E. C. Business - 20/08/2018 AccorHotels certified review
« Good Experience »

Experience ok with this ok. Could improve the breakfast options : I asked fo soft boiled egg without success, no iron on room and other better options on bathroom to better usage. Good room, bed and great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos. Thank you for choosing Mercure Vila Olímpia. Your review is very important for us. Maybe in another time, you could try our Privilege room. At this room, there are some amenities that you feel better. See you soon. Wayner - deputy manager

Isis B. Business - 20/08/2018 AccorHotels certified review
« Very Good Overall »

Very good location and very good infrastructure. Safe place and nice you have a small place for children in the entry level close to the reception. Very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Mrs. Isis. Thank you for choosing Mercure Vila Olimpia. We are glad about your review. We hope to see you again soon. Wayner - deputy manager

Jose N. D. M. F. Families - 16/08/2018 AccorHotels certified review
« Comfort, cleaning and reception attendance »

It was very pleasant, since the reservation moment, with the reservation staff o via app, reception personal up to check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. José. Thank you for choosing Mercure Vila Olímpia. it is our pleasure receive you at this Hotel. We were glad you came and we aprecciated your review about our staff. We look forward to your next visit. Wayner - deputy manager.

Victor P. N. Business - 16/08/2018 AccorHotels certified review
« Professor & Assistant Chair »

Although only two days, I had an excellent visit to Sao Paulo and an excellent stay in your hotel. I found the individuals at the front desk to be very helpful, as well as the people who provided and greeted us for breakfast. The room was comfortable, and had all that I needed for the visit. Obrigado. Victor N.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor N. Thank you for choosing Mercure Vila Olímpia. We are glad about your great review, because we work so hard to attend our guest. We are looking forward to seeing you again Wayner - deputy manager

Felipe V. D. Business - 12/08/2018 AccorHotels certified review
« The worst experience ever »

I stayed in a room at a lower floor. The street noise was terrible and I couldn't barely sleep during all night. It is my understanding the if you have a property in front of a busy street, you should provide accoustic isolation for your rooms.

Family - 08/08/2018 TripAdvisor review
« A nice weekend, almost ruined by the reception. »

The hotel deserves compliments for all services, quality of bed, pillows, bath and bedroom, location and price. Just don´t waste your time to make antecipated check-in like I did: they will make you sign all papers again, they will check your credit card, ask for ID, etc, etc. And it is useless to argue with the reception employees about it, as they will not listen to you and come with the excuse that

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jorgebarrosneto. Thank you for your review. We would like to clarify that even with check in on line the identification at the hotel reception, through document is mandatory so there is no problem in the stay. Thank you very much. Wayner - Deputy Manager

Federico Business - 28/07/2018 AccorHotels certified review
« Nice stay »

Very good location, nice people and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Federico. We are thank you for choose Mercure Vila Olímpia for your stay. We are happy with your kind comment from our staff. Check back often!!! Wayner - deputy manager

Marcos B. Families - 10/07/2018 AccorHotels certified review
« Quite place to stay with a home atmosphere. »

The hotel is located in a residencial area with some shops around it. The room is clean and quite new. The service is ok and racional, but a little slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcos, Thank you for the review about our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Best regards. Wayner Deputy manager

Anonymous Solo - 03/07/2018 AccorHotels certified review
« Clean hotel, pleasant workers »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randy. Thank you for choose Mercure Vila Olimpia. It is our pleasure to receive you here. We work hard to meet our guests. We hope see you soon. Wayner Deputy manager

Luciana Families - 26/06/2018 AccorHotels certified review
« Good value and location »

Having to unload/load our luggage from/to the car while you have a doorman was unacceptable. After it was in the reception he put all in the cart to bring to the room and be tipped. The room, fitness room and other areas were good. Shower could have a bit more water pressure but overall everything was good. The armchair and office chairs need to be updated. They are dirty and uncomfortable.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 259.00 BRL Non member rate
From 259.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates