Hotel - Mercure Alger Aéroport
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Mercure Hotel

Mercure Alger Aéroport

Route de l'université BP 12  Cité 5 juillet Bab Ezzouar 
16311  ALGER
ALGERIA

639 reviews
TripAdvisor Rating Based on 639 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Tennis
    • Hard tennis court
    • Indoor tennis court
  • Billiards/Snooker
  • Ski hire facilities

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

After a hard day's work, you will enjoy the pleasant surroundings and the comfort and calm of our Superior Rooms

  • 307 rooms
  • 92 non-smoking rooms
  • 4 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • High speed transmission line
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

3.2/5 AccorHotels Rating Based on 801 reviews

Our guest reviews for Mercure Alger Aéroport

100% genuine reviews from our guests

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2.5/5 TripAdvisor Rating Based on 639 reviews
AccorHotels certified review
Rachel Families - 06/07/2017
« Excellent »

My favorite thing about my stay was how personable the staff was. It is a beautiful, clean and modern hotel.

AccorHotels certified review
Luca D. R. Business - 30/06/2017
« Luca Di Rocco: The service and attention to the customer are not up to my expectations »

I often stay in Mercure Alger Aeroport hotel. Some of front desk personnel are kind and helpful, but some other are extremely lazy and pay low attention to customers' needs. I have often to discuss to get what I deserve. For example, they never give me the ticket for the welcome drink (I'm a platinum member) and I have to explicitely ask for it and go to the desk several times before I get it. Whenever there is a problem with the room, I have to call and go to the desk several times, wasting hours, before someone comes to check. This is unacceptable in a five stars hotel. In the past months I had many problems with the loundry, because they put some stickers on clothes that is almost impossible to remove without damaging the clothes. I had a lot of underware shorts and t-shirts spoiled, and also 4 very expensive shirts. Last week I wrote on the loundry form "please don't put stickers on my clotehes", of course they ignored the message and I'm tired to fight all the times.

AccorHotels certified review
Saldh Business - 29/06/2017
« can be b much better »

AC was not working properly. Not all TV channels where avaliable. Bathroom towels where old. in general not satisfiaid.

AccorHotels certified review
Diganta B. Business - 20/06/2017
« It was very pleasant & neat experience to remember for long. »

It was good. Reception people were extremely friendly. Room was neat. facilities were top class. Service was prompt. It is said nothing fails like SUCCESS. When you have everything in place properly, please sustain the same level of service.

AccorHotels certified review
Martin Business - 18/06/2017
« Needs bringing into the 21st century...... »

Hotel experience catering for my needs but 3 key points: old, slow and in need of repair.

AccorHotels certified review
Paul C. Business - 13/06/2017
« A stay in Ramadan - bad idea, with website give false information on what facilities are open »

The Hotel and Staff are as expected, but when I booked the website CLEARLY stated that the Pool, bar and restaurants were open as you would normally expect. At no pint did it say that during Ramadan everything is closed and a much reduced service was on offer. The price for the room did not reflect the lack of facilities.

AccorHotels certified review
Milani P. Business - 29/05/2017
« BAD EXPERIENCE »

- NO FLEXIBILITY IN CHANGING MY RESERVATION EVEN IF I CHOSE A NON CHANGEBLE RESERVATION BY MISTAKE - AIR CONDITIONING NOT WORKING - RESERVED FOR 2 NIGHTS; MISSED THE FIRST NIGHT FOR FLIGHT PROBLEMS; RESERVATION CANCELLED BY THE HOTEL!!!!! I HAD A DISCUSSION TO GET THE ROOM, ALREADY PAID, FOR THE 2ND NIGHT

AccorHotels certified review
Anonymous Business - 29/05/2017

Terrible experience with very high price which is not reflect the service and the state of the hotel.

AccorHotels certified review
Alpaslan Business - 27/05/2017
« This is not Mercure standart. »

I will not come back again.

AccorHotels certified review
Yeser Business - 25/05/2017
« A bit annoyed with the noise from neighbors. »

I had a bad time with noises coming from adjacent rooms especially in late hours after 11pm which was annoying enough. Some strange noises at my door lock on two occasions while at the shower were puzzling and unacceptable.

AccorHotels certified review
Anonymous Families - 24/05/2017
« Very supportive and nive people at reception »

Excellent service .professionel personnel veru helpfull and advisible..probably review yr link with travel agency jumia not sure about resrvation with yr hotel

AccorHotels certified review
Jerryn Business - 22/05/2017
« I would describe the hotel as a source of clean environment and attentive service »

Although there was a mix-up with my laundry in the first week, the staff quickly resolved it. The bed in the room that I was initially assigned proved to be too hard for one week. Samia, in Guest Relations, did a wonderful job of resolving this for me and my second week was much more comfortable. In general, I feel that the staff was attentive to me needs.

AccorHotels certified review
Abdellatif H. Business - 22/05/2017
« Old rooms,  »

Room is old...Lifts are noisy...Room was not done properly (old toiletries from previous client was still there).

AccorHotels certified review
Smt Business - 19/05/2017
« Overpriced, generally medeocre staff and lacking any atmosphere. Disappointing and worse than previous stays »

The only room available for the length of my stay was a junior suite which was comfortable but very over-priced. Disorganised breakfast service, always lacking cutlery, crockery, items of food and/or drink and cleanliness. No working cash dispenser, lifts out of order (which seems to be an on-going saga). The Algerian 'classic' restaurant again turned me away saying there was simply no food left. This has happened previously with no attempt to find an alternative and the service from the male waiters is sloppy and rude. With the exception of some of the younger servers and the excellent evening restaurant manager in the main downstairs restaurant (the one with buffet and a la carte), the there is a tangible feeling of rudeness and lack of proper guest care.

AccorHotels certified review
Aliakbar Business - 13/05/2017
« Terrible »

It was terrible experience.

AccorHotels certified review
Anonymous Business - 08/05/2017

to short time to evaluate, breakfast expensive.

AccorHotels certified review
Anonymous Business - 08/05/2017

i can say that i become much familiar with Mercure Hotel first because i know most of the stuff there also i had the best client service over, and also i like the hotel position i'm near to all destination i mostly visit and the important that' i love the concept of business hotel special for business people quite peaceful and if you face major problem be sure that all the stuff there will do their best to solve the problem. the only things disturb me there is that Mercure hotel in Algiers need to be renovated, otherwise everything's is fine.

AccorHotels certified review
Anonymous Business - 07/05/2017

Please refer to mail send on April 24 to 'Accorhotels.com services' <e-services@accor-mail.com> to which at present I did not get any reply: "Dear, I’m not at all satisfied of my last stay in the Mercure Alger Aeroport hotel. 1. Check in time was too long (over 20 minutes) 2. Beds were too hard (had pain in my back when waking up) 3. Could not take a bath as the stop was not functioning. 4. TV was not working. Travelling a lot, these were too many inconveniences for one trip and planning to come on a regular basis to Algiers in upcoming months, I doubt whether I will stay again in the hotel during my next trip. So please suggest what you may do in order to convince me to nevertheless stay in the Mercure hotel next time."

AccorHotels certified review
Anonymous Business - 05/05/2017

It took a long time to check in, but the hotel room was okay.

AccorHotels certified review
Anonymous Business - 03/05/2017

This hotel is very far from quality which is presented on marketing posters.

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