Hotel - Mercure Troyes Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Troyes Centre Hotel

4.5/5 718 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 105.00 EUR Non member rate
From 99.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 9  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00 except on sunday

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

  • 71 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,222 reviews

Our guest reviews for Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 718 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Elena Families - 13/01/2019 AccorHotels certified review
« Clean, efficient and consistent »

Superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rachel

Roy T. Families - 10/01/2019 AccorHotels certified review
« Welcoming staff, good facilities, excellent room size and decor. »

Have stayed at Mercury Troyes centre many times now and have never been disappointed. Staff always helpful and welcoming, rooms good size, nice decor and furnishings. Location is excellent, plenty of parking and restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROY T., We very much appreciate your comments regarding your stay in our establishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel

Albert E. Families - 07/01/2019 AccorHotels certified review
« Excellent »

Smart and modern rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rachel

Saleh A. Couples - 04/01/2019 AccorHotels certified review
« Mr »

I thought that the shower was not cleaned because there was soap in a plastic container left by the previous customer. Also there were no bath ropes as usual. Breakfast fruit salad did not appear fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SALEH A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Troyes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please, be informed that the bathrobes are not included in our Standard room rate, but never hesitate to contact the recpetion during your stay if you need more products. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel

Ken Families - 04/01/2019 AccorHotels certified review

Staff were excellent and friendly and booked a very good bistro for us. Junior suite was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear KENNETH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel

Lisa Families - 01/01/2019 AccorHotels certified review
« Charming hotel »

Great location, lovely rooms and friendly check in staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel

Anonymous Couples - 29/12/2018 AccorHotels certified review
« Quiet hotel »

Booked online very easily. Good parking facilities. Check in was good and i was told about the breakfast times. He didn’t tell us about the discount offer a the restaurant hippopotamus around the corner where we ate so we missed that offer which was a shame. The room was a good size but in need of improvement. There was bottled water which was nice. The wall paper was peeling away from the wall in several places. I didn’t like the use of paper cups for the coffee. It would have been nice to have a shower cap. The breakfast was okay but could have been better. The eggs for boiling ran out and it was a while before they were replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOODY L., Thank you for taking the time to tell us about your experience in our hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel

James A. Couples - 22/12/2018 AccorHotels certified review
« Good »

problem free

Yan Couples - 10/12/2018 AccorHotels certified review
« As expected »

The quality of Accor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Andrew M. Families - 09/12/2018 AccorHotels certified review
« As usual only a short stay due to delay at tunnel sous marche. Only one problem was no secure parking as gate wasn't closed. Car OK in the morning. Breakfast was very good. »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We are sorry you had to stay the night we had a problem with our parking gate. We hope to welcome you back to our hotel very soon! Sincerely, Rachel

Anonymous Business - 03/12/2018 AccorHotels certified review
« Georges B. »

We had to change rooms 3 times when we arrived as various hotel equipment (light bulbs etc) were not working but the staff were very pleasant and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurélien Bonté

Couples - 21/11/2018 TripAdvisor review
« Third stay so We Like it! »

For visiting Troyes and all the sites it has to offer then the Mercure is a good 4* hotel. It is a good example of the Mercure offer. this time we had the two room suite but the bedroom central heating wasn't working. On complaining we received a reduction for the below standard service. Still, we'd rather have been warm with outside temperatures of 5C. the walk into the centre is not too far and far enough to qualify as exercise!

J E. P. Couples - 06/11/2018 AccorHotels certified review
« Not as pleasant as we have experienced in Mercure and Novotel hotels. »

We had booked for two persons and I had discussed by telephone that as we are elderly we would use Room Service. Only one chair was in the room and there was no table that could be used easily for meals. Second chair had to be requested and arrived just after the food. We knew that there was no restaurant however Room Service menu was pretty limited and slow, took over 30 minutes for a Caesar Salad. There was no wine list and so wine had to be ordered with no reference. We knew that there was no lift between the Garage and the hotel but it was not explained that we would have to cross the road in the rain as well. The staff were very pleasant and courteous but perhaps not as perceptive of our needs either in English or French which I speak quite fluently. Well you did ask!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Johannes A. K. Solo - 04/11/2018 AccorHotels certified review
« Mr »

As usual, received very well by staff: Rachel and Jean Philippe. Good room and personal touch at Reception. Love the building: history and character. Much better than the Ibis experience I had recently.

Tim H. Couples - 01/11/2018 AccorHotels certified review
« A comfortable and well run hotel »

I've stayed here several times and I'm always given a great welcome. The rooms are comfortable with a very good bed. Breakfst is rather expensive.

Marie G. Business - 22/10/2018 AccorHotels certified review
« Clean, efficient and welcoming »

Nothing much to say, perfect stay for a business trip. The staff was friendly and helpful.

Marc L. Friends - 22/10/2018 AccorHotels certified review
« Nice stay in Troyes »

From arriving till we left the hotel , all went very well. Rooms were spacious and quiet. Breakfast was complete, all you wanted. Definitely an address to return to.

SP73 Family - 20/10/2018 TripAdvisor review
« hotel superb, but not 4* »

hotel superb, comfortable large rooms, nice breakfast, but not a four Star standard.unfortunately also the service was not even on four star level. I sleeped in different countries in hotels of the Accor group, I was really disapointed, and all this happend in the home country of this group... by the was, as a Top Status guest I could expect more, but there was really nothing...sorry

Stuart P. Couples - 18/10/2018 AccorHotels certified review
« Mr »

Nice room. Knew there was no restaurant but only two close at hand (not 3). One was rubbish. Nice hotel but completely lackobg in character. Sorry. No buzz. Mostly overnight travellers.

James A. Couples - 17/10/2018 AccorHotels certified review
« A problem free comfortable stay »

A well managed hotel with clean comfortable rooms and helpful staff. It is conveniently located near the center of Troyes

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 105.00 EUR Non member rate
From 99.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates