Hotel - Mercure Troyes Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Troyes Centre Hotel

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4.5/5 594 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00 except on sunday

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

  • 71 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,505 reviews

Our guest reviews for Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 594 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jt Business - 10/11/2017
« great place to stay in Troyes »

very nice friendly staff and spacious and comfortable and clean rooms, I always enjoy staying here

AccorHotels certified review
Lisa A. Business - 07/11/2017
« Comfortable hotel, tucked away, handy car park. »

We stayed on a Sunday evening the hotel was very quiet, the restaurant was closed. We ate at the restaurant next door as suggested by the receptionist and received 10% off of our bill. The hotel room was large with very modern decor, well fitted out ensuite bathroom with a separate toilet. The only thing that lets this place down is the very mean 2 paper cups that are by the kettle. If you want a drink at night and one in the morning you have to try and reuse the paper cups. Breakfast was a great selection but still overpriced for the amount most people would eat.

AccorHotels certified review
Nigel Couples - 25/10/2017
« Modern hotel with very clean, spacious and comfy rooms with all the amenities. »

Very pleasant. Staff were friendly, welcoming and helpful. Good breakfast selection. Great Hotel with safe underground parking if you want it and walkable into town.

AccorHotels certified review
Cherry-annb Couples - 25/10/2017
« PLEASANT OVERNIGHT STAY »

Clean and functional room, good for overnight or corporate stay. No view, high windows, strange smell in the room on entering. Standard breakfast. Lovely reception and breakfast staff. Handy car park across the road.

AccorHotels certified review
Arno Families - 24/10/2017
« Goed »

Was goed

AccorHotels certified review
A R. B. Families - 16/10/2017
« Mr AR B. »

Your website did not make it clear that the restaurant was closed on Sunday evening which caused a problem.

AccorHotels certified review
John H. Couples - 06/10/2017
« MR »

Satisfactory in every way. Staff very helpful.

AccorHotels certified review
Anonymous Friends - 02/10/2017
« Good except for one disappointment »

Lovely room, friendly staff. A pity that, after many years of enjoying free breakfasts under the over-60s scheme, we were told it wasn't available with our booking. How were we to know this? It's never happened before! We don't eat a huge amount in the morning, so it would be ridiculous to pay €15 each. We had a coffee and a croissant in a café in town!

AccorHotels certified review
Carol B. Couples - 02/10/2017
« The hotel was very clean & comfortable »

We found the room was very spacious but felt it was on the warm side so sleeping was slightly uncomfortable. The staff were very friendly and helpful.

AccorHotels certified review
Helen Couples - 28/09/2017
« Very nice hotel within walking distance of the centre »

Nice hotel with wonderful secure parking with large spaces for a change. Rooms are comfortable, very modern and spacious, with spotlessly clean shower room. Rather disappointed that the hotel did not have a restaurant, but did serve breakfast which was very good. All staff were very helpful, and recommended two excellent restaurants for dinner. I would definitely recommend this hotel.

AccorHotels certified review
Eric H. Couples - 26/09/2017
« Good secure parking and helpful staff »

Pleasant and very comfortable accommodation, very friendly and helpful staff and extremely secure parking. Well located for enjoying all that Troyes has to offer, though important if relying on sat-nav to input the whole address rather than simply depending on post code.

TripAdvisor review
Family - 26/09/2017
« Good secure parking and helpful staff »

Lovely area to stay. Troyes is a really fascinating town with lots of architectural interest. The Mercure was well-appointed and extremely comfortable. It has a very secure car parking facility but it is necessary to report to reception first in order to obtain key-card access. If using sat-nav to guide you to the hotel, it is vital to input the whole address (including property number) rather than just a postcode or you risk misdirection. The hotel is, however, very close to the town centre with all the attractions that offers.

AccorHotels certified review
K S. Couples - 25/09/2017
« Mr »

The final bill added breakfast to our cost. We did not have breakfast and this was assumed by the hotel that we would. Not a very proffessional way to charge guests.

AccorHotels certified review
Linda P. Couples - 25/09/2017
« Comfortable room but in a noisy position above a busy street »

We have stayed in this hotel several times but although our room was large and comfortable it was right above a street that carried a lot of traffic (including football supporters with honking horns). There appeared to be no one in the bar in the early evening and next morning at breakfast two tours groups had fallen on the breakfast buffet like vultures. I am also really fed up with asking Mercure hotels to provide gluten-free choices and their almost constant failure to do this. Why it is so difficult when French supermarkets have plenty of gluten-free food I simply do not understand.

AccorHotels certified review
Autumngold Couples - 25/09/2017
« Ideal stopover on way south »

It was very satisfactory and we will recommend to family and friends. We will also stay again!

AccorHotels certified review
Stephane Business - 16/09/2017
« good hotel »

Good hotel, nice large room with very comfortable beds. Nice bathroom and suite are very nice. Only pity is the room service and restaurant which is downstairs, very very poor quality. Hall way the carpet was very dirty !! good parking place. Breakfast is ok.

AccorHotels certified review
Martín L. Couples - 11/09/2017
« Nice hotel but not when Troyes FC are playing at home. »

4 days before we were due to arrive at the hotel I received a phone call from the hotel saying I would not be able to check in until 20.00 hours instead of 15.00 as a football team were staying at the hotel. I said this was not good enough as I had a 7 hour journey from the Auvergne and a dog too. The caller spoke to the manager and said I could check in as normal. Imagine my feelings when I arrived at 16.00 hours to be told again I could not check in till 20.00.? Apparently the previous caller had not updated the computer. Got a room because I made a fuss. Not good enough and if you read other reviews not first time customers been told room not available until 20.00 ? No offer of even a free drink or a price reduction for losing 5 hours of your stay.

AccorHotels certified review
Anonymous Couples - 08/09/2017
« Very comfy hotel »

Lovely welcome at reception. Very comfy bed. Good parking

AccorHotels certified review
Anonymous Friends - 01/09/2017
« Passing through »

The hotel overall was lovely, large clean bed rooms.Bar area was good. However, the stay was spoiled by the hotel allowing a guest to take a dog into the breakfast room and was placed at a table close to us. I cannot believe that this is hotel policy, just that the staff allowed it. From a hygene point of view, this is a very poor standard.

AccorHotels certified review
Roberto C. Couples - 01/09/2017

nice location, amicable staff.

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