Hotel - Mercure Troyes Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Troyes Centre Hotel

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4.5/5 612 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00 except on sunday

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

  • 71 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,629 reviews

Our guest reviews for Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 612 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Deborah Couples - 29/01/2018
« A really lovely hotel »

We stay often at the Mercure hotel in Troyes, en route to Italy from the UK. It is a wonderful building, the staff are attentive and helpful, the rooms are spacious and well-equipped. I just wish the beds had mattress toppers on them as we find them hard and unyielding. Also on this recent occasion, none of the English-speaking TV stations were working. The concierge tried to fix it but found that the fault applied to all the TV sets. I assume this will be fixed speedily! However generally we find the hotel really attractive and it is a pleasure to break our journey there.

AccorHotels certified review
Anne R. Couples - 23/01/2018
« Great room, but... »

The Hotel was fine, though the lack of a restaurant at all was disappointing, and our visit was on a Sunday night, which meant we had to go into the pouring rain to search for something that was not a Pizza or Burger cafe. Nothing you can do about the rain, but many Mercure hotels we have visited have very good restaurants.

TripAdvisor review
Couples - 18/01/2018
« Mercure Troyes Centre »

A consistently good hotel with helpful staff, in a convenient location for the old town and cathedral. My only disappointment is that it no longer has BBC world service TV news. We have stayed in it before and I expect we will book it again.

TripAdvisor review
Couples - 14/01/2018
« Overnight stay »

Stayed in Mecure Troyes to break the journey from the Alps back to Essex as it’s just about halfway. We arrived about 8pm on a black and rainy night. Hotel is very good with friendly staff and parking is very good and secure. Lack of an evening restaurant was a problem for us as the one next door was more of a fast food place and we did not want to walk further afield? Breakfast was OK but over priced in my view. Again we were looking for a quick getaway so we did not want to be looking outside of the hotel.

AccorHotels certified review
Anonymous Couples - 06/01/2018

Great service, friendly competent staff, clean well furnished good size rooms. Stayed here many times before, always excellent, will be back soon.

AccorHotels certified review
Md Families - 27/12/2017
« Top quality: great rooms, staff, and breakfast (and value!) »

Perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHEW DIX, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

AccorHotels certified review
Anonymous Couples - 27/12/2017
« Very comfortable »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear EWARD LAWRENCE, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

AccorHotels certified review
Mike A. Families - 23/12/2017
« Comfortable overnight stay »

Hotel was comfortable, staff were friendly and helpful. Supplement for third person staying in junior suite came as a surprise as it was not apparent at time of booking. Disappointing as I thought I had paid for the room and up to 4 persons. Web site is inadequate in these circumstances.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MIKE ASKEW, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

AccorHotels certified review
Peter Couples - 23/12/2017
« Comfortable and clean »

As expected from such a chain. Rooms are good size, comfortable and clean. Bathroom has all that is required. Staff friendly, parking enclosed, breakfast offers something for all tastes

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER CAPEL, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

AccorHotels certified review
Adrian K. Solo - 13/12/2017
« Mr Adrian k. »

Friendly reception by Rachel who was very accommodating when I requested another, more quiet room. Will be back!

AccorHotels certified review
Jt Business - 10/11/2017
« great place to stay in Troyes »

very nice friendly staff and spacious and comfortable and clean rooms, I always enjoy staying here

AccorHotels certified review
Lisa A. Business - 07/11/2017
« Comfortable hotel, tucked away, handy car park. »

We stayed on a Sunday evening the hotel was very quiet, the restaurant was closed. We ate at the restaurant next door as suggested by the receptionist and received 10% off of our bill. The hotel room was large with very modern decor, well fitted out ensuite bathroom with a separate toilet. The only thing that lets this place down is the very mean 2 paper cups that are by the kettle. If you want a drink at night and one in the morning you have to try and reuse the paper cups. Breakfast was a great selection but still overpriced for the amount most people would eat.

AccorHotels certified review
Nigel Couples - 25/10/2017
« Modern hotel with very clean, spacious and comfy rooms with all the amenities. »

Very pleasant. Staff were friendly, welcoming and helpful. Good breakfast selection. Great Hotel with safe underground parking if you want it and walkable into town.

AccorHotels certified review
Cherry-annb Couples - 25/10/2017
« PLEASANT OVERNIGHT STAY »

Clean and functional room, good for overnight or corporate stay. No view, high windows, strange smell in the room on entering. Standard breakfast. Lovely reception and breakfast staff. Handy car park across the road.

AccorHotels certified review
Arno Families - 24/10/2017
« Goed »

Was goed

AccorHotels certified review
A R. B. Families - 16/10/2017
« Mr AR B. »

Your website did not make it clear that the restaurant was closed on Sunday evening which caused a problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALASTAIR BROCKLEHURST, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, we did not understand your comment regarding the restaurant, in fact we do not have restaurant incid the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu BERTHAULT 1er de Réception

AccorHotels certified review
John H. Couples - 06/10/2017
« MR »

Satisfactory in every way. Staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN HOLT, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu BERTHAULT 1er de Réception

AccorHotels certified review
Anonymous Friends - 02/10/2017
« Good except for one disappointment »

Lovely room, friendly staff. A pity that, after many years of enjoying free breakfasts under the over-60s scheme, we were told it wasn't available with our booking. How were we to know this? It's never happened before! We don't eat a huge amount in the morning, so it would be ridiculous to pay €15 each. We had a coffee and a croissant in a café in town!

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTINE COLEMAN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu BERTHAULT 1er de Réception

AccorHotels certified review
Carol B. Couples - 02/10/2017
« The hotel was very clean & comfortable »

We found the room was very spacious but felt it was on the warm side so sleeping was slightly uncomfortable. The staff were very friendly and helpful.

AccorHotels certified review
Helen Couples - 28/09/2017
« Very nice hotel within walking distance of the centre »

Nice hotel with wonderful secure parking with large spaces for a change. Rooms are comfortable, very modern and spacious, with spotlessly clean shower room. Rather disappointed that the hotel did not have a restaurant, but did serve breakfast which was very good. All staff were very helpful, and recommended two excellent restaurants for dinner. I would definitely recommend this hotel.

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