Hotel - Mercure Troyes Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Troyes Centre Hotel

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4.5/5 626 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00 except on sunday

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

  • 71 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,713 reviews

Our guest reviews for Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 626 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Michelle Families - 14/04/2018
« Comfortable and spacious »

had a really good sleep, spacious and clean

AccorHotels certified review
James B. Couples - 13/04/2018
« perfect place to stay en route to South of France »

great

AccorHotels certified review
Alex Families - 09/04/2018
« Nice room but poor and overpriced breakfast »

Room was very nice - well decorated, good beds, and travel cot and baby bath provided as requested. The shower head was a bit blocked with limescale and lots of water sprayed out onto the floor. Breakfast was very poor though, especially given the price. Lots of food had run out and was not swiftly replaced, pastries were overcooked, fruit salad a bit off, tea weak, and service slow.

AccorHotels certified review
James A. Couples - 01/04/2018

We have stayed in this hotel a number of times and it has always proved satisfactory. The staff are welcoming and helpful. The rooms are clean and the beds are comfortable. The hotel is very conveniently situated near the center of Troyes; everything of interest is within walking distance.

TripAdvisor review
Couples - 01/04/2018
« perfect »

Comfortable rooms, good service, nice local restaurants, and very convenient for town centre. The town itself is well worth a visit if you happen to be in the Champagne area. Tourist office very helpful

AccorHotels certified review
Phil H. Families - 28/03/2018
« Excellent »

Welcoming. Very appropriate rooms. Courteous staff. Hotel well positioned

AccorHotels certified review
M. F. Families - 26/03/2018
« Very clean efficient, excellent room an delicious breakfast »

Really good. The f. rooms at Mercury Troyes are excellent and service very efficient.

AccorHotels certified review
Anonymous Couples - 03/03/2018
« Comfortable hotel with very helpful staff »

Very impressed with the reception and the standard & cleanliness of the room. All staff we spoke to were very approachable and helpful. A good introduction to Troyes.

AccorHotels certified review
Sandra H. Families - 26/02/2018
« good service as usual »

Enjoyable

AccorHotels certified review
Philippa W. Families - 22/02/2018
« Excellent as usual but we found the bed hard »

We have stayed with you several times before. Your staff are always friendly and welcoming. The only problem we had was that we found the bed hard and not as comfortable as usual.

AccorHotels certified review
David Families - 19/02/2018
« very good »

Very nice hotel. excellent rooms and beds

AccorHotels certified review
E B. Families - 18/02/2018
« Luxury room for a short stay »

Great 1 night stay, but reception area pretty limited and bar (unattended) served me flat champagne which was undrinkable. Loved the family room however.

AccorHotels certified review
Graeme B. Families - 18/02/2018
« Very comfortable and well equipped room. »

Very polite staff, clean and well equipped room. Good decor throughout. Our stay was nearly ruined by lack of parking. After 4 laps of Troyes I luckily saw a van had left from the hotel access road.

AccorHotels certified review
Deborah Couples - 29/01/2018
« A really lovely hotel »

We stay often at the Mercure hotel in Troyes, en route to Italy from the UK. It is a wonderful building, the staff are attentive and helpful, the rooms are spacious and well-equipped. I just wish the beds had mattress toppers on them as we find them hard and unyielding. Also on this recent occasion, none of the English-speaking TV stations were working. The concierge tried to fix it but found that the fault applied to all the TV sets. I assume this will be fixed speedily! However generally we find the hotel really attractive and it is a pleasure to break our journey there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEBORAH TAYLER, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu BERTHAULT 1er de Réception

AccorHotels certified review
Anne R. Couples - 23/01/2018
« Great room, but... »

The Hotel was fine, though the lack of a restaurant at all was disappointing, and our visit was on a Sunday night, which meant we had to go into the pouring rain to search for something that was not a Pizza or Burger cafe. Nothing you can do about the rain, but many Mercure hotels we have visited have very good restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE RICHARDSON, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathieu BERTHAULT Premier de Réception

TripAdvisor review
Couples - 18/01/2018
« Mercure Troyes Centre »

A consistently good hotel with helpful staff, in a convenient location for the old town and cathedral. My only disappointment is that it no longer has BBC world service TV news. We have stayed in it before and I expect we will book it again.

TripAdvisor review
Couples - 14/01/2018
« Overnight stay »

Stayed in Mecure Troyes to break the journey from the Alps back to Essex as it’s just about halfway. We arrived about 8pm on a black and rainy night. Hotel is very good with friendly staff and parking is very good and secure. Lack of an evening restaurant was a problem for us as the one next door was more of a fast food place and we did not want to walk further afield? Breakfast was OK but over priced in my view. Again we were looking for a quick getaway so we did not want to be looking outside of the hotel.

AccorHotels certified review
Anonymous Couples - 06/01/2018

Great service, friendly competent staff, clean well furnished good size rooms. Stayed here many times before, always excellent, will be back soon.

AccorHotels certified review
Md Families - 27/12/2017
« Top quality: great rooms, staff, and breakfast (and value!) »

Perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHEW DIX, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

AccorHotels certified review
Anonymous Couples - 27/12/2017
« Very comfortable »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear EWARD LAWRENCE, We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

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