Hotel - Mercure Troyes Centre Hotel
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Troyes Centre Hotel

11 rue des bas Trévois 
10000  TROYES
FRANCE

576 reviews
TripAdvisor Rating Based on 576 reviews
See rates
Best price guarantee
From
From 127.00 EUR Non member rate
From 127.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00 except on sunday

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

  • 71 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,405 reviews

Our guest reviews for Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 576 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Stephane Business - 16/09/2017
« good hotel »

Good hotel, nice large room with very comfortable beds. Nice bathroom and suite are very nice. Only pity is the room service and restaurant which is downstairs, very very poor quality. Hall way the carpet was very dirty !! good parking place. Breakfast is ok.

AccorHotels certified review
Martín L. Couples - 11/09/2017
« Nice hotel but not when Troyes FC are playing at home. »

4 days before we were due to arrive at the hotel I received a phone call from the hotel saying I would not be able to check in until 20.00 hours instead of 15.00 as a football team were staying at the hotel. I said this was not good enough as I had a 7 hour journey from the Auvergne and a dog too. The caller spoke to the manager and said I could check in as normal. Imagine my feelings when I arrived at 16.00 hours to be told again I could not check in till 20.00.? Apparently the previous caller had not updated the computer. Got a room because I made a fuss. Not good enough and if you read other reviews not first time customers been told room not available until 20.00 ? No offer of even a free drink or a price reduction for losing 5 hours of your stay.

AccorHotels certified review
Anonymous Couples - 08/09/2017
« Very comfy hotel »

Lovely welcome at reception. Very comfy bed. Good parking

AccorHotels certified review
Anonymous Friends - 01/09/2017
« Passing through »

The hotel overall was lovely, large clean bed rooms.Bar area was good. However, the stay was spoiled by the hotel allowing a guest to take a dog into the breakfast room and was placed at a table close to us. I cannot believe that this is hotel policy, just that the staff allowed it. From a hygene point of view, this is a very poor standard.

AccorHotels certified review
Roberto C. Couples - 01/09/2017

nice location, amicable staff.

TripAdvisor review
frenchlady37 Couples - 01/09/2017
« Convenient location. Friendly and efficient staff »

Excellent reception. Asked whether we preferred bath or shower; facilities explained including secure parking which we wanted . Room and shower room clean and well appointed and although overlooking front of hotel it was quiet. Easy walk into historic centre.

AccorHotels certified review
Hannah R. Families - 27/08/2017
« Good service and decent room »

Generally very good and delicious breakfast! But the shower in our room leaked water all over the floor very badly. Our clothes got very wet! Also at breakfast felt very self conscious with our children - not as set up for families as perhaps you should be and we felt unwelcome, the staff were unfriendly and sour-faced towards us and our children. Also, I was overcharged at the automatic check out - despite being assured soft drinks were included I was charged for them and had to follow up with the hotel directly to get this sorted. Had it not been for these disappointments would have really enjoyed the stay. Also I thought the bed and pillows were too hard!! The room was lovely but very expensive for what it was.

AccorHotels certified review
Anonymous Couples - 26/08/2017
« Great hotel »

Almost perfect, staff, bedrooms, restaurant. Just a bit difficult to get to by car!

AccorHotels certified review
Ellie C. Families - 21/08/2017
« Lovely hotel »

Lovely hotel very close to Troyes centre. Big room, good breakfast and helpful staff.

AccorHotels certified review
Awc Couples - 21/08/2017
« excellent service »

very good location . excellent service and facilities

AccorHotels certified review
James J. Families - 19/08/2017
« It's fine »

Expensive but fine - clean enough, comfortable enough. But it's beyond me why it's a 4 star hotel - no restaurant or pool etc.

AccorHotels certified review
Vautravers P. Couples - 16/08/2017
« RAS »

TB

AccorHotels certified review
Paul T. Families - 16/08/2017
« Mr Paul T. »

Another good and enjoyable stay, check in was very good however someone needs to keep an eye on breakfast - came down at 10am and had to ask for hot food to be replenished - Staff not really on floor more in the back still room area - Not really my job to ask for buffet items to be kept stocked up fresh

AccorHotels certified review
Chris H. Couples - 15/08/2017
« Nice short stay in Troyes »

Great location in the centre of Troyes - staff spoke excellent English accommodation was modern and fresh.

AccorHotels certified review
C P. Couples - 15/08/2017
« Very friendly and helpful staff »

From the moment we checked we found everything to be of a high standard.

AccorHotels certified review
D J. Families - 07/08/2017
« Pretty good, some areas to improve on. »

Positives: Staff were very friendly and efficient; room was good, very clean and bathroom was well provisioned. Negatives: The lift broke down with our 15 year old son stuck inside (alone)...whilst staff did the right thing (fire brigade were called etc), I expected a little more attention for my son...who was only offered a glass of water. The two other main negatives...were (i) we chose hotel for the car park, but with a roof box on the car, it was too tall to get into it; (ii) bed was too hard.

AccorHotels certified review
Stephen T. Families - 27/07/2017
« Very comfortable and convenient, exactly as advertised. »

The hotel is well situated and (with a sat-nav) not hard to find. It's quiet and the room was very comfortable. The staff welcomed us warmly.

AccorHotels certified review
Rrc Couples - 26/07/2017
« Good for an en route stop »

Nice room excellent breakfast

AccorHotels certified review
John H. Couples - 24/07/2017

Good comfortable and spacious room and very responsive staff.

AccorHotels certified review
Chude C. Solo - 24/07/2017
« Good stopover on long trip sounth »

Hotel was absolutely fit for purpose. staff were welcoming and helpful. only issue was car parking availability but to be expected as three hotels essentially share the same car park.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 127.00 EUR Non member rate
From 127.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 90 m ibis Troyes Centre
ibis Troyes Centre Hotel
From
From 62.05 EUR Non member rate
From 62.05 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 130 m ibis Styles Troyes Centre
ibis Styles Troyes Centre Hotel
From
From 80.75 EUR Non member rate
From 80.75 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 260 m ibis budget Troyes Centre
ibis budget Troyes Centre
From
From 44.10 EUR Non member rate
From 44.10 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.2 km ibis budget Troyes Est
ibis budget Troyes Est
From
From 54.00 EUR Non member rate
From 54.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in TROYES
See rates