Mercure Troyes Centre Hotel 4 stars

TripAdvisor rating 4.5/5 790 reviews
Mercure Troyes Centre Hotel
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • In the city center, 10 minutes from factory outlet stores

  • A building with character

  • Paying private garage

  • 3014 sq. ft. (280 m²) of meeting space

  • BeIN SPORTS channels

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Troyes Centre Hotel

11 rue des bas Trévois
10000
troyes
france

Tel: +33325462828

Fax: (+33)3/25462827

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 160.02km / 99.43 miles

  • By plane

    PARIS ROISSY CDG At 180km / 111.86 miles

  • By helicopter

    BARBEREY At 5km / 3.11 miles

  • By car

    DIJON A26 EXIT 33 At 12km / 7.46 miles

  • By car

    PARIS A5 EXIT 20 At 12km / 7.46 miles

  • By car

    REIMS A5 EXIT 20 At 12km / 7.46 miles

  • By train

    TROYES At 1.5km / 0.93 miles

GPS :48.292657, 4.079443

Our accommodations

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Junior Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: A partir de 40
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Duplex Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: A partir de 60
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

COTTON BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 137

  • Maximum capacity: 140 people

Find out more

Our guest reviews for
Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,601 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

790 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A very warm welcome

TripAdvisor rating 4.5/5

andreascholler Couples - 07/08/2019 TripAdvisor review

Very helpful reception and friendly staff made us fell welcome. The room was comfortable, just large enough for two travelling amateur-photographers (with lots of luggage); modern bath-room equipment gave us a happy start, as well as a well-assorted breakfast buffet. The little detail, that was not quite what we expected, was the small safe-box in our room. All in all - the stay was perfect.

Good, but could be great

Customer review rating 4.6/5

Jayne Families - 05/08/2019 AccorHotels review

Great reception staff - very pleasant & we were extremely grateful with the help to store our bikes. Really nice, clean & comfortable hotel, only let down by the breakfast service.

Clinical and soulless

Customer review rating 4.6/5

Ben F. Families - 05/08/2019 AccorHotels review

We arrived , we slept, we left ! Couldn’t see any signs of breakfast area , staff not very chatty or helpful , we had to unload our whole car tokparknonnstreet as they charge you to park , only Mercure that does , and to be honest the dullest hotel , town and staff I have ever experienced . If I was a lone traveler on business I wouldn’t consider this hotel .

Very clean comfortable hotel with excellent breakfast

Customer review rating 4.6/5

Priscilla S. Friends - 02/08/2019 AccorHotels review

The room was spacious and comfortable and the checking in process was easy. It was very convenient that the hotel had its own car park. The inclusive price for bed and breakfast was reasonable.

Large, spacious room.

Customer review rating 4.6/5

William C. Business - 28/07/2019 AccorHotels review

Everything about the hotel was great, the location, the room size, the breakfast, it was clean, modern and comfortable.

Customer review rating 4.6/5

Amanda M. Families - 27/07/2019 AccorHotels review

Super room good price

Wonderful room and services

Customer review rating 4.6/5

T. Families - 26/07/2019 AccorHotels review

The rooms were wonderful and the air con certainly helped in the heat! Very comfortable and breakfast was delicious.

Excellent stay in central Troyes

Customer review rating 4.6/5

Eric T. Couples - 25/07/2019 AccorHotels review

The reception area is very attractive and the two staff members on reception gave us a warm welcome, including an upgrade to Premier grade. That room was excellent: super bed, fridge with complimentary water. Would like some English language tv channels eg BBC World, given especially how many Brits stay there. The parking is good too but it is hard to touch the entry system pads as they are on the “wrong” side.

Dear ERIC T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel

Relaxing hotel

TripAdvisor rating 4.5/5

469jlc Couples - 24/07/2019 TripAdvisor review

Well kept hotel, very comfortable room and enjoyable breakfast. All staff that came in to contact with were very pleasant. An easy stroll in to Troyes. Car park was easy to access and had good spaces for vehicles.

Not as good as it should have been

Customer review rating 4.6/5

M Couples - 23/07/2019 AccorHotels review

The reception staff were polite but not particularly friendly. The junior suite was large and comfortable, but the safe did not work (?needed a new battery) and there were no bath robes to go with the slippers. The breakfast was poor - nobody to greet one when one arrived, limited fruit choice and awful coffee from a machine. The reception staff did not ask how our stay had been when we checked out.

As good as usual

Customer review rating 4.6/5

Paul D. Couples - 21/07/2019 AccorHotels review

Satisfied with our stay Access to the Garage remains difficult with heavy luggage's Good breakfast Nice Junior suite as we use yo have Sorry to see the Tea Boiling machine was missing No price list for Mini Bar content

Dear Guest, Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. The receptionnist should have explained the access to the parking in order to get you entrance easier, we'll talk to them about it. Concerning the missing boiling machine, you have all our apologies. The price list for the minibar is supposed to be above the fridge, we are going to replace it immediatly if it is effectively missing. We hope to get more satisfaction for your next stay. Sincerely, Rachel

One night stop over

Customer review rating 4.6/5

Mac Families - 18/07/2019 AccorHotels review

This is a nice hotel in easy walking distance from the town centre. The hotel is clean, tidy and comfortable. The free drink for being an Accor member is a bit of a joke. Previously this use to be a free drink of your choice for every member of your group. This is now one drink in the group; the cheapest one. Accor would be better placed withdrawing this as it does nothing for its members.

Customer review rating 4.6/5

Anonymous Couples - 18/07/2019 AccorHotels review

Net verzorg hotel en correct personeel

Stop over

Customer review rating 4.6/5

Matthieu Couples - 18/07/2019 AccorHotels review

Nice hotel.

Helpful staff, good breakfast, pity there is no restaurant.

Customer review rating 4.6/5

Keith Couples - 15/07/2019 AccorHotels review

The room was comfortable and modern and the facilities were good. The only problem was the lack of a restaurant. When travelling, one can be tired on arrival at an overnight hotel. The only 'restaurants' near to the hotel were awful, plastic food, overpriced warm wine, bored staff.

Very helpful on arrival

Customer review rating 4.6/5

Lynette Couples - 14/07/2019 AccorHotels review

On arrival the male receptionist was very helpful. We had bicycles and he ensured they were kept safe over night so we could enjoy our time in Troyes

Dear LYNETTE T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Troyes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, mostly to Jean-Philippe who did your check-in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel

Mr

Customer review rating 4.6/5

Jeremy Families - 14/07/2019 AccorHotels review

Good

Brilliant

TripAdvisor rating 4.5/5

John S Couples - 10/07/2019 TripAdvisor review

A modern, clean and very comfortable hotel within 5 minutes walk of Troyes centre. Excellent and we will stay there again. The hotel must have been fully modernised recently and all ion excellent taste. We used to stay at Chateaux etc, but Accord hotels offers much better accommodation at a fraction of the price.

Terrible air conditioning

Customer review rating 4.6/5

Robert &. D. G. Couples - 09/07/2019 AccorHotels review

Started badly with no warning of the need to check in before entering the garage. Other guests had the same problem. Despite rating concerns about the air conditioning in our room, we were assured it would be ok. It wasn’t . Nuit blanche. Previous Mercure hotels have offered us a free breakfast on account or our age. Troyes didn’t ‘

Dear JOHN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Troyes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel

Well placed, reasonably priced city centre hotel

Customer review rating 4.6/5

Tony S. Friends - 09/07/2019 AccorHotels review

Book in fine, room clean and tidy ( remember to book one with a walk in shower). Breakfast good with very helpful staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel
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