Hotel - Mercure Troyes Centre Hotel
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Mercure Hotel

Mercure Troyes Centre Hotel

11 rue des bas Trévois 
10000  TROYES
FRANCE

561 reviews
TripAdvisor Rating Based on 561 reviews
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From 113.05 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00 except on sunday

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

  • 71 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,301 reviews

Our guest reviews for Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 561 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mike Families - 19/07/2017

Hotel benefits from being quite new? Quiet Sunday night so restful stay.

AccorHotels certified review
Anonymous Couples - 15/07/2017
« A comfortabel and convenient night's stay. »

The hotel, rooms and furnishings were attractive. Our stayed was marred by the fact that the air conditioning in the foyer and bar seemed to be turned off on what was a very warm evening. We had a drink in the bar before we went out in the evening, and the heat was uncomfortable. When we returned, we had a nightcap but did not linger because of the heat .The air con in the rooms was fine. The staff were all very nice and pleasant, and very helpful.

AccorHotels certified review
Anonymous Business - 12/07/2017
« Fantastic service! »

All the staff is over the top friendly and very helpful. Rooms were comfortable and quiet. Great location too.

AccorHotels certified review
Adriaan Couples - 11/07/2017
« Pleasant stay in beautiful town while travelling back home. »

Spacious room, quiet, excellent breakfast, Troyes is a beautiful town. Perfect for a night while travelling.

AccorHotels certified review
Juliet Friends - 04/07/2017
« Really easy stay »

Great location, comfortable rooms, fab showers! Reception staff stood out for brilliant service.

AccorHotels certified review
Andrew J. Couples - 02/07/2017
« Quiet stay in large bedroom »

Room was quiet Air conditioning efficient. Staff friendly and helpful.

AccorHotels certified review
Barbara M. Couples - 30/06/2017
« Very comfortable hotel at a reasonable price in an ideal location. »

Everything was wonderful except for our experience at breakfast. It was not clear how to order coffee. On our last visit someone came to us immediately and asked what we would like to drink. This time, although there were staff in the restaurant nobody came to take our order so we were not sure what to do. In the end we went and found someone to get our coffee.

AccorHotels certified review
Keith F. Families - 25/06/2017
« Mr Keith Fountain: Good clean Hotel with good managers and deskstaff. Food and drink very poor with poor service in the breakfast room. »

Room 222: Hotel clean and very presentable. Air conditioning not working properly and room was too hot. Red wine served with a very poor meal was undrinkable and although "Jules" the night desk manager was very helpful, it was changed very quickly but it did not really improve. Mathieu the day manager was very good and Samia at front desk also good. Hotel urgently needs a good restaurant. Shower floods across the floor when in use.

AccorHotels certified review
Anonymous Couples - 20/06/2017
« Fantastic Hotel and so close to the centre! »

It is a lovely hotel, very we'll decorated with a good garage, excellent staff and just a short walk from the centre of town with lots of good restaurants.

AccorHotels certified review
D G. Couples - 03/06/2017
« Disappointing. »

The room was reasonably comfortable, but the air conditioning was not effective, the lavatory did not work properly and there was no one on reception when we left at 7.00am. I could not pay the euro 10 for the parking and we had to get way because we were late leaving for our channel crossing. All in all not a good stay.

AccorHotels certified review
Nick H. Couples - 30/05/2017
« Faultless calm. »

Better than expectations. Clean, efficient, quiet and calming.

AccorHotels certified review
Mr S. Couples - 28/05/2017
« Nice staff,clean room,central location,good car park . »

Pleasurable.

AccorHotels certified review
Anonymous Families - 04/05/2017

3rd or 4th time staying here. Always very helpful staff, rooms modern and clean.

AccorHotels certified review
Anonymous Families - 03/05/2017

Excellent service and appreciate the fact that the reception staff know us as regular guests. We always get exactly the room set up we want and feel very welcome

AccorHotels certified review
Anonymous Couples - 01/05/2017

Generally ok but breakfast less than satisfactory Room was too warm but air conditioning very noisy Breakfast seemed like there were insufficient staff who, although they tried to cope, could not deal with the number of guests arriving for breakfast. Tables not cleared, and breakfast items not replenished as quickly as would be expected. Allocation of tables just not happening, thus I was rudely informed by another guest that the table we were told was available was their table (no indication that they were sitting there). I saw several other guests who had to move to another (uncleared) table.

AccorHotels certified review
Anonymous Families - 01/05/2017

Great as usuall

AccorHotels certified review
Anonymous Couples - 28/04/2017

Lovely hotel - clean spacious room - helpful staff

AccorHotels certified review
Anonymous Couples - 28/04/2017

The heating was not working in our room and it was freezing. When we complained the manager kindly upgraded us to a suite which had everything we requested - i.e. Heating that worked and also a bath so that I could warm up. We were very satisfied with the treatment we received.

AccorHotels certified review
Anonymous Couples - 27/04/2017

Excellent room. Great breakfast. Kind reception. Good secure parking to hand. What more to want? We will come back. Thank you. MIKE AND PAT

TripAdvisor review
Couples - 17/04/2017
« Pleasant hotel »

We stayed at the Mercure in Troyes for a night only. The Mercure is the best of the three Accor group hotels situated on the same block. An effort to differentiate a higher brand is visible and recognisable, yet a few features indicate retort / mass production (e.g. the shower cabin made of full plastic, the plastic cups in plastic bags).. Anyhow, the room is nicely appointed, stylish even, the staff is very friendly and hotel overall is a good value for money.

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