Hotel - Novotel Lille Centre Gares
Novotel Hotel Novotel Hotel

Novotel Lille Centre Gares Hotel

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4.0/5 761 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:30/19:00-22:30
    • Opening hours : Week-end 19:00-22:30

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements.Choose the Executive Room and enjoy the additional comfort of bathrobe, slippers, Nespresso coffee and complimentary minibar.

  • 96 rooms
  • 81 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 15 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,053 reviews

Our guest reviews for Novotel Lille Centre Gares

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 761 reviews
AccorHotels certified review
Iain Business - 06/02/2018

Clean and well managed hotel, populated by friendly warm staff

AccorHotels certified review
Esther L. Business - 03/02/2018
« Very pleasant and nice hotel. The shower had mold, though, and there was little pressure. »

The staff was available and kind, the rooms were nice.

AccorHotels certified review
Ricardo C. Business - 30/01/2018
« All basics secured: clean room, hot shower, OK breakfast, frendly staff »

All OK as expected

AccorHotels certified review
Andrea Families - 23/01/2018
« Good location, comfortable and friendly staff »

We stayed for 2nights. The rooms were comfortable, clean and spacious. A great walk in shower. Rooms were quiet and beds comfortable. We slept really well. The staff were friendly and helpful. The breakfast was adequate - good cold selection but lacking in hot selection. The location was good for both stations and the town centre. Roadwaorks were going on outside but we did not hear any noise - it was a weekend.

AccorHotels certified review
Khalid Business - 22/01/2018
« Welcoming and friendly »

This Novotel is very welcoming and the staff are friendly. The hotel is a bit off the beaten track, but worth the stay as it has good wifi, nice breakfast and great service. The rooms are a little old fashioned, but not terribly so.

AccorHotels certified review
Trish Business - 15/01/2018
« Comfortable and convenient »

Comfortable and convenient. Decoration/carpets a little tired and bathroom showerhead covered in limescale, also very low water pressure. Air-conditioning did not cool the room, so had to open the window.

AccorHotels certified review
Anonymous Business - 13/01/2018

Extremely satisfied by the structure itself and specially the staff, who is verified kind, caring and accommodating

AccorHotels certified review
Michelle Families - 10/01/2018
« great »

Great Room and Size Room was very hot Great location of hotel Downstairs perfect for kids Drinks and food over priced at hotel Parking was 18 euros (which i found very expensive)

AccorHotels certified review
Anonymous Couples - 04/01/2018
« Bar and restaurant closed New Year’s Eve »

Poor restaurant meal poor. Food cold !! Bar Closed on new year at 9pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Sprengel, Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Gares. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards, Max Guest relations

AccorHotels certified review
Anonymous Families - 04/01/2018

The staff are lovely & very helpful, the reception area/ downstairs is very elegant. The rooms are a little small if you have a family & there was constantly a cigarette smoke smell coming through the vents into our room

AccorHotels certified review
An Families - 03/01/2018

super

AccorHotels certified review
Ronald Families - 03/01/2018
« We where there to basically sleep and have breakfast »

Reception: great. Helped immediately and explained how to checkout. Room: nice Breakfast: since everybody decided to have breakfast at the same time, there was a queue. Tables were added, queue resolved quickly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald Sterckx, We very much appreciate your comments regarding your stay at the Novotel Lille Centre Gares. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Guest relations

AccorHotels certified review
Anonymous Business - 02/01/2018

For the price of the room I would have expected more "modernly" furnished rooms, furniture looks like from the 80s... The reception and common room on the ground floor were nicely furbished, breakfast was really good.

TripAdvisor review
Business - 25/12/2017
« Good hotel close to station and city center »

Welcoming staff, good breakfast, good rooms, walking distance from beautiful city center (Grand place, place du theatre...). Many excellent restaurants close-by, walking distance as well. A riskless choice !

AccorHotels certified review
Jean P. Solo - 19/12/2017
« EXCELLENT SERVICE, PERSONNEL TRES COMPETENTTOU »

TOUT ETAIT CONFORME A MES ATTENTES

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Lille Centre Gares. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction vis à vis de notre personnel nous touche énormément. Nous souhaitons mettre en avant la qualité de notre accueil et la qualité de notre service dans notre établissement. Par conséquent, à travers votre message, nous avons rempli notre mission! Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur G., en l’expression de nos sentiments les meilleurs. Cordialement, Maxence Service relations clientèle

AccorHotels certified review
Merryl Couples - 14/12/2017
« standard novotel »

A standard Novotel, you know what you will get when you book. Parking was hard, closest car park full. Unfortunately the restaurant facilities are very basic these days.

AccorHotels certified review
Louis Business - 14/12/2017
« Good night sleep »

My stay was very good and I had a very good night sleep. The only issue I had was I had to run down twice to get my door acces card activated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony Sagaya, We very much appreciate your comments regarding your stay at the Novotel Lille Centre Gares. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have informed my technical staff of this problem with the room keys. They will verify each room door to be sure that will not happened another time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Guest relations

AccorHotels certified review
Jonathan E. Business - 13/12/2017
« Youth Hostel Pretending to be a hotel, it shows the true value of Novotel in Westen Europe »

In general in Western Europe Novotel has struggled in Europe to keep up with other 4* like Marriott & Hilton (I have had some great Novotel hotels in Poland) but this one shows how low the brand has failed spectacularly. This hotel is at the same level as an ibis. I booked for 3 nights during a work trip and found somewhere where the staff are friendly but let down by ineffectual organisation and poor facilities. The Reception: I had a very friendly welcome and I booked breakfast and was told that the internet was free and where the elevators were. The elevators has a broken security system which allows anyone up to to the floors. In a 4* hotel I expect effective security, especially in France. Internet was close to non existent in terms of bandwidth. I like the idea of free internet. but I would rather pay for something which works and where speed isn't dependent on the number of guests at the hotel The Room: It was clean, but sparcly decorated as if cleaning was more important than guest comfort, also there was not a pen or piece of paper in site. It also came with a well worn carpet and the standard western European novotel spray concrete on the walls which make it look like something like 1950s British social housing. I think whoever did styling for Novotel grew up 1940s mental asylum, because there really isn't any style. TV: This was modern, however it lacked any ability to connect my laptop. More and more hotels are providing facilities for this. Bed: This was very very comfortable. I loved it. Shower & Bathroom: Novotel Western Europe Standard. Warm water, the temperature safety valve on the wrong side of the shower head (being used as the off and on) and the off and on part of the tap used to control the temperature (prob good if you teach your fitters how to read instructions for fitting taps). Breakfast: Day 1: I loved the idea of frying your own eggs. and it was a nice relaxing experience. Like most French hotels the breakfast variety was limited. Breakfast: Day 2: Today: Took 10 mins to find a seat, then i just decided to clear a table which looked abandoned of its dirty plates, I was about to walk behind the bar and find a cloth to clean it myself when some member of staff popped up and helped. The staff were walking around and trying their best, but LACKED ANY FORM OF FLOOR MANAGEMENT to direct them. The food was running out, it took around 10 mins before I could get a coffee as the machine was empty (Note to staff the coffee machine serves coffee which is far too cold, I would be able to swim in it and need a wetsuit to prevent me freezing). The water for making tea was finished and everything appeared to be running out. As a hotel you know how many guests have booked breakfast (because Novotel offers a discount if you book in advance) so there is no excuse for this. Supper: Due to work I have had 2 suppers here. The food is OK but not amazing value. Day 1 I have some great service, Day 2 was obviously the Saturday team. So all in, would I stay here again if in Lille: Probably not, unless something radically changes and I am show what that change is. I did discover that other guest got radically cheaper rates than me through a travel website. Room Tip: Rooms at the back of the hotel appear to be quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan Eaton, Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Gares. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Guest relations

AccorHotels certified review
Anonymous Friends - 12/12/2017

Comfortable stay and good hotel. Understaffed on Sunday morning as delays for breakfast and checkout

AccorHotels certified review
Richard H. Business - 03/12/2017
« Richard H. »

Really quite impressed with the funkiness of reception & excellent quality staff

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