Hotel - Mercure São Paulo Pinheiros Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pinheiros Hotel

4.0/5 1,043 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Comfortable and practical apartments with laminate wooden flooring equipped with a 32" LCD TV, desk, minibar, microwave, safe, air conditioning, WIFI, kitchen utensils, hair dryer and vanity mirror in the bathroom.

  • 201 rooms
  • 80 non-smoking rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Microwave in room
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 6,912 reviews

Our guest reviews for Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,043 reviews
Jon Business - 11/07/2018 AccorHotels certified review
« Underwhelming »

It was alright, but the superior room left a lot to be desired. There was no couch or sofa as was stated on the website. All towells and robea were removed from the room for the second night and we had to call and request them. They said they had to look into it as if they didnt believe me. Breakfast was only barely adequate as well given past stays at other mercure hotels. Will definitely not he staying at this one again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Carol M. Families - 10/07/2018 AccorHotels certified review
« Great hotel and excellent staff »

I’ve been staying at this Hotel since 2002 and I love it! The staff is amazing and always had my room prepared ! The localization is awesome too!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Homer W. Business - 05/07/2018 AccorHotels certified review
« Hope to stay with you again! »

Service was outstanding - especially in the restaurant!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Juliano Families - 01/07/2018 AccorHotels certified review
« Very fair but not positively surprising. »

Very fair, but not positively surprising as I could experiment through Accor network. Was not asked for or offered room options in terms of floor, facing side etc. Reception attendant was very nice and courteous, however.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Peter P. Business - 19/06/2018 AccorHotels certified review
« Hotel does not cater for international customer. The room looked tired and the door frame fell off when I tried to open the door. »

Friendly staff but most of them could not speak English and I found it difficult to order anything from room service. In one case I was so tired and ended up not eating as the staff could not answer any of the questions I was asking. It is important to have a person to speak English and if a client has allergies, we have no way of communicating with the staff, hence, cannot order anything from room service. This left me with no alternative but to purchase fruits and snacks from the supermarket so that I have something to eat if I need something to eat late at night. the room needs renovation as it was looking very tired and when I tried to open the door the whole frame fell on me! This was only repaired the next day as the staff that saw it could not communicate in English, so I assume that he was telling me that they would fix it the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Andrada Business - 18/06/2018 AccorHotels certified review

It was a pleasure to stay in mercure hotel. The personelle was helpful and very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Alfonso Business - 18/06/2018 AccorHotels certified review
« Confortable hotel with a great pool. Rooms and common places are badly illuminated which downgrades the guest experience. »

Helpful and warm staff. Beautiful pool. Bad illumination in rooms and common places. No express check out offered

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Catherine B. Business - 13/06/2018 AccorHotels certified review
« Lovely experience »

Extremely nice people, great service, excellent room.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Lorene R. Families - 13/06/2018 AccorHotels certified review
« Cozy »

Excellent location and service.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Mlc Solo - 30/05/2018 AccorHotels certified review

Good location. Room spacious. Smaller improvements wd increase feel of comfort- thicker and bigger towels, better shampoo/soaps

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Family - 30/05/2018 TripAdvisor review
« Weekend with my daughter »

Because of strike, I arrived at midnight. There was no trouble. I entered my room and I saw a bottle of mineral water as courtesy. When I made the booking, I demanded a room with windows to street. They made a reservation exactly as my demand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nicholas, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Anonymous Business - 29/05/2018 AccorHotels certified review
« DISAPPOINTING »

I think the personal was nice but the place is outdated.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Julian R. Business - 28/05/2018 AccorHotels certified review
« Fantastic service in the best located hotel in Sao Paulo »

We are regular guests at hotel, have stayed at least 10 times. Love to amble down to Oscar Freire for coffee. Convenient Drug Store and supermarket near by, as well as 24 hour coffee. Very attentive staff, and rooms are well designed

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Stenio L. O. Business - 28/05/2018 AccorHotels certified review
« Ruim »

Atendente mal preparado e pouco disposto a resolver o problema na hora do check in.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Stenio, Apreciamos imensamente seus comentários referentes a sua hospedagem no Mercure SP Pinheiros. Observamos que sua experiência com alguns pontos receberam uma avaliação não muito boa. Tentei contato com o senhor por telefone, porém sem sucesso. Caso queira compartilhar melhor sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua a fim de proporcionarmos um serviço de alto nível para cada um de nossos hóspedes. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Cordialmente Carla Olveira - Qualidade

Anonymous Business - 25/05/2018 AccorHotels certified review
« very basic »

Bed smelled a bit bad. Gym was dirty. Breakfast a bit disorganized

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Anonymous Business - 20/05/2018 AccorHotels certified review
« Room for improvement. »

Average as always at this hotel but the location suits me whilst in São Paulo on business so I come back but each time think I need to research for something better.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Mohammed A. S. Solo - 17/05/2018 AccorHotels certified review
« Could've been better »

It was good but could've been better. I paid an extra BR 1000 for the nespresso/water bottle service & water bottles were never replaced & coffee was only replaced once, let alone the Nespresso machine had a foreign plug that could not be placed into the room's sockets.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Solo travel - 17/05/2018 TripAdvisor review
« Good bargain & location »

Safe; only card keys can access the floors. 10 mins away from Paulista & Vila Medelena by public transport So many restaurants, convenience stores & cafes within walking distance. They offer online check-in & 10% discount on room rates for hotel members.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Carolina Business - 09/05/2018 AccorHotels certified review
« Cleanliness, comfort and location »

The hotel provided me with everything I needed during my stay. The choice was for the location, but the cleanliness and comfort were also important for a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Kate Business - 07/05/2018 AccorHotels certified review
« GOOD »

OK, AIR CONDITIONING WITH BAD CONNECTION TO TURN ON, BUT IT WORKED

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

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