Hotel - Mercure Sao Paulo Pinheiros Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Pinheiros Hotel

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4.0/5 983 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Please note that from 07/10/2017 to 10/10/2017, the pool area will be unavailable
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Please note that from 07/10/2017 to 10/10/2017, the pool area will be unavailable
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

  • 200 rooms
  • 80 non-smoking rooms
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Microwave in room
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,557 reviews

Our guest reviews for Mercure Sao Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 983 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Dani Business - 31/10/2017
« Good but got worse »

I've stayed in this hotel for the last four years much for the rooms and the location. The hotel is also clean. However it's been getting worse and I will look for other options in future visits. Having to request iron (for clothing) every time as we are only allowed to keep them for 1h is pathetic. It disturbs business travellers who need to dress appropriately for meetings. In one night I had to call at 00:30am instead of going to bed in order to avoid passing the time limit of borrowing the iron. Even worse is making guests sign a "liability form" because of a single iron. Being treated like a criminal... What is wrong with Mercure Hotels in SP that they refuse to have a decent provision of irons for clothing? Even Ibis, a hotel of lower standard, has an ironing room for guests. Breakfast was apparently downgraded as there were fewer options now. Very few vegetarian options for room service.

AccorHotels certified review
Felipe M. Business - 30/10/2017
« Nice hotel, but with bad services »

When I arrived there, I waited more than 1 hour in line to check in because there was just one attendant to more than 10 people. Furthermore, the elevator security system with the room card is ridiculous. It seems like a prison, I was trying to meet my friend a few floors above, and I couldn't go there because of the card system.

AccorHotels certified review
Federico L. Business - 30/10/2017
« Won't come back »

I stayed twice during the same week and twice a couple weeks before. Hotel is old, lacks maintenance, reception is a disaster, check-in and check-out takes forever, I stayed in total four times in this hotel and it seems that every single time they need to complete over and over the same forms. Breakfast is in a small crowed place, there is no room to circulate and I ended up sharing a table with a stranger because of how crowded it was. Room cleaning, special the bathroom is a note on how incompetent the governance is. I won't be returning to this hotel. I am not sure why it is allowed to carry the Mercure brand, it does a lot of damage.

AccorHotels certified review
N. Business - 26/10/2017
« Excelent »

Awesome!

AccorHotels certified review
Karl Business - 23/10/2017
« Nice »

Good breakfast, nice rooms, clean atmosphere.

AccorHotels certified review
Anonymous Business - 19/10/2017
« OK »

I'm use to stay at Mercure when I travel on business. In general, I'm satisfied with the rooms and services. But, this last time, a noise coming from the bathroom annoyed me. It was like water coming down the pipe non-stop. I didn't ask to change rooms because I was too tired and was going to stay only one night. The room number was 1513.

AccorHotels certified review
Anonymous Business - 05/10/2017

Great breakfast and best hotel soap.

AccorHotels certified review
Samana Business - 03/10/2017
« Good »

I wish there was a clear cut info service. The total price I asked with 3 people answered me different prices. I was not happy for that. Rest was great.

AccorHotels certified review
Sanjay M. R. Business - 03/10/2017
« It was nice »

The hotel room and facilities were good. But the TV channels were all in Portuguese which I cannot understand and there was only a Single English channel, I recommend to increase the number as your hotel accommodate various people from other countries which do not know Portuguese. It would have been nice if Pool was available

AccorHotels certified review
Thiago F. Families - 02/10/2017
« Medium »

The rooms were outdated, the bathroom had major problems . This quality was not supose to be present in a Mercure brand

AccorHotels certified review
Yasmin P. Families - 02/10/2017
« Peaceful, calm and comfortable. »

Staff is extremely helpful and attencious with every detail and need. Comfortable and silent room, neighboorhood with many options of restaurants. Delicious breakfast.

AccorHotels certified review
Rosali Business - 27/09/2017
« good experience »

It was a good experience, clean room with the necessary stuff. Although almost nobody speaked english or spanish so it was complicated to communicate our needs.

AccorHotels certified review
Lucas Couples - 26/09/2017
« Best hotel in the region »

The hotel has a very good location, nearby important landmarks in Sao Paulo. The hotel staff has been courteous and helpful. The room was clean and in the right size. Breakfast was very good with a lot of varieties. I recommend this hotel for those that have travel plans to Sao Paulo.

TripAdvisor review
Rowbav Business - 20/09/2017
« A hotel in need of general but easy to fix improvements »

I've stayed at this hotel before when in São Paulo on business and despite my overall average rating may well stay there again just because of its proximity to where I need to be when in São Paulo and because it is an Accor Hotel, but it is frustrating in several ways. Here are some things that need attention: 1. Each time I had cause to be at reception; check-in, ask a question, get the room key just given to me to work, change rooms as the one first allocated was the complete opposite to my Accor Platinum membership profile, check-out; there was always only ever one, very slow, attendee. 2. Put cutlery in the empty cutlery container in the room. 3. Replace used toiletries in the room daily. Note: this never happened with my last stay without asking either. 4. Take note of Accor member profiles and don't allocate members a room directly outside of the lifts when the specific profile request is to be away from the lifts.

AccorHotels certified review
Rowbav Business - 19/09/2017
« Lots of room for improvement. »

Each time I needed to use the reception for check-in, get faulty door key fixed, ask a question and check-out there was always only one person working and I had to wait long each time. I have stayed at this hotel before and some of the matters I complained about then still have not changed. Eg: housekeeping does not replace the toiletries daily. There was an empty container under the sink where cutlery is supposed to be. The first time I tried to use the door key just given to me upon checking in it would not work in the lift to access my floor so i had to go back to reception again. Then upon reaching my room I found it was the first room right outside the lift. My Accor Platinum membership profile clearly states I prefer a room AWAY from the lift and on a high floor. I got neither so it was back to reception for a third time in my first night....very frustrating. What is the point of me completing my membership profile if it is ignored. Upon check-out reception wanted to charge me for a muesli bar from the mini bar which I NEVER had. I had to sign a form for her manager to approve saying I did not consume this item.

AccorHotels certified review
Gustavo P. Families - 18/09/2017
« Good vacations »

Excelent service from dinning room and breakfast

TripAdvisor review
Business - 15/09/2017
« Disappointing »

That place requires maintenance in several areas. Rooms are OK but smaller than in other Mercures in São Paulo for the same price. Gym is nice, pool was under maintenance. Breakfast room is way too small given the number of rooms. Elevator door guides and panels are dirty, doors must be jamming a lot. Checkout took 15 minutes and I have not received the Brazilian 'Nota Fiscal' after sending one email, will have to send again. It has been the second time that I stayed in that Mercure but sorry, I'll stay at other Mercures next time.

AccorHotels certified review
Katus Business - 08/09/2017
« Katus »

I stayed for 11 days in August 2017. My non-smoking room was clean and was of a great size. WiFi was fast. Staff at the front desk was very friendly. The quality of breakfast, lunch and dinner, drinks and service at the restaurant on the main floor was outstanding. I wish the hotel had a good massage place. Something that I would strongly recommend the management to set up a massage and spa facilities inside the hotel. Overall, I would stay again at the same hotel. I strongly recommend travelers for business/pleasure to enjoy staying in this great hotel which is well connected by public transport, taxi and well within the restaurant district of the beautiful Sao Paulo, Brazil.

AccorHotels certified review
Anonymous Families - 07/09/2017
« always a pleasant place to stay »

confort and attention to your needs - Mercure Pinheiros has both in a high degree

AccorHotels certified review
Fedor Business - 05/09/2017
« Good and safe location »

Good location in safe district. Very good choice and service/staff in restaurant including very good breakfast. Starting to outdate facilities in rooms.

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