Hotel - Mercure Sao Paulo Pinheiros Hotel
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Mercure Hotel

Mercure Sao Paulo Pinheiros Hotel

Rua Capote Valente 500  Pinheiros 
05409000  SAO PAULO
BRAZIL

966 reviews
TripAdvisor Rating Based on 966 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Please note that from 07/10/2017 to 10/10/2017, the pool area will be unavailable
  • Fitness centre
  • Languages spoken at the hotel
    • English
    • Portuguese

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Please note that from 07/10/2017 to 10/10/2017, the pool area will be unavailable
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

  • 200 rooms
  • 80 non-smoking rooms
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Microwave in room
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,166 reviews

Our guest reviews for Mercure Sao Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 966 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Rowbav Business - 20/09/2017
« A hotel in need of general but easy to fix improvements »

I've stayed at this hotel before when in São Paulo on business and despite my overall average rating may well stay there again just because of its proximity to where I need to be when in São Paulo and because it is an Accor Hotel, but it is frustrating in several ways. Here are some things that need attention: 1. Each time I had cause to be at reception; check-in, ask a question, get the room key just given to me to work, change rooms as the one first allocated was the complete opposite to my Accor Platinum membership profile, check-out; there was always only ever one, very slow, attendee. 2. Put cutlery in the empty cutlery container in the room. 3. Replace used toiletries in the room daily. Note: this never happened with my last stay without asking either. 4. Take note of Accor member profiles and don't allocate members a room directly outside of the lifts when the specific profile request is to be away from the lifts.

AccorHotels certified review
Rowbav Business - 19/09/2017
« Lots of room for improvement. »

Each time I needed to use the reception for check-in, get faulty door key fixed, ask a question and check-out there was always only one person working and I had to wait long each time. I have stayed at this hotel before and some of the matters I complained about then still have not changed. Eg: housekeeping does not replace the toiletries daily. There was an empty container under the sink where cutlery is supposed to be. The first time I tried to use the door key just given to me upon checking in it would not work in the lift to access my floor so i had to go back to reception again. Then upon reaching my room I found it was the first room right outside the lift. My Accor Platinum membership profile clearly states I prefer a room AWAY from the lift and on a high floor. I got neither so it was back to reception for a third time in my first night....very frustrating. What is the point of me completing my membership profile if it is ignored. Upon check-out reception wanted to charge me for a muesli bar from the mini bar which I NEVER had. I had to sign a form for her manager to approve saying I did not consume this item.

AccorHotels certified review
Gustavo P. Families - 18/09/2017
« Good vacations »

Excelent service from dinning room and breakfast

TripAdvisor review
Business - 15/09/2017
« Disappointing »

That place requires maintenance in several areas. Rooms are OK but smaller than in other Mercures in São Paulo for the same price. Gym is nice, pool was under maintenance. Breakfast room is way too small given the number of rooms. Elevator door guides and panels are dirty, doors must be jamming a lot. Checkout took 15 minutes and I have not received the Brazilian 'Nota Fiscal' after sending one email, will have to send again. It has been the second time that I stayed in that Mercure but sorry, I'll stay at other Mercures next time.

AccorHotels certified review
Katus Business - 08/09/2017
« Katus »

I stayed for 11 days in August 2017. My non-smoking room was clean and was of a great size. WiFi was fast. Staff at the front desk was very friendly. The quality of breakfast, lunch and dinner, drinks and service at the restaurant on the main floor was outstanding. I wish the hotel had a good massage place. Something that I would strongly recommend the management to set up a massage and spa facilities inside the hotel. Overall, I would stay again at the same hotel. I strongly recommend travelers for business/pleasure to enjoy staying in this great hotel which is well connected by public transport, taxi and well within the restaurant district of the beautiful Sao Paulo, Brazil.

AccorHotels certified review
Anonymous Families - 07/09/2017
« always a pleasant place to stay »

confort and attention to your needs - Mercure Pinheiros has both in a high degree

AccorHotels certified review
Fedor Business - 05/09/2017
« Good and safe location »

Good location in safe district. Very good choice and service/staff in restaurant including very good breakfast. Starting to outdate facilities in rooms.

AccorHotels certified review
Ian L. Business - 05/09/2017
« Good experience, missing some basics. »

The staff knew enough English to check me in and get me an iron and ironing board. The iron was leaking water however. The TV mount turned to face my bed but automatically rotated back to the living room, defeating the purpose of the mount. My bed only had one sheet and a comforter (no fitted sheet covering the mattress), so I had to fold the sheet over each night. I communicated this with staff and checked my coworkers room to confirm this was an intentional decision on the hotel's part, not an accident. The buffet was good; the staff were helpful.

AccorHotels certified review
Roberta Business - 29/08/2017
« Poor service »

Waited more than 20 on the line to check-in. There was only one person serving customers. When I got to the room all windows were open (it was 14ºC) and when I tried to turn the AC/heater on it was not working. I called reception and they sent a heater to my room. Then the remote control of the TV was out of battery. This is not the service I expect for a 4-star hotel.

AccorHotels certified review
Rafa Business - 25/08/2017
« ok »

experience was ok, microwave was not working, and the room didn't have a heather, room was very cold at night, besides that all was great

AccorHotels certified review
Anonymous Business - 21/08/2017
« Good localization for a good price. »

As a had a 3 day meeting at the Rebouças Convention center, I chose Mercure for its localization and good cost/ benefit. Besides, there are good bars for beer before dinner and good bakery for breakfast nearby.

AccorHotels certified review
Anonymous Business - 21/08/2017

Satisfatoria

AccorHotels certified review
Rafael Couples - 07/08/2017
« Great night spent at Mercure Pinheiros »

I spent one night with my wife during a connection in São Paulo and we were happy with our stay.

AccorHotels certified review
G. W. Business - 05/08/2017
« A basic hotel experience »

The hotel was generally disappointing and I was there for 6 nights because of work commitments. The main issues that I had were as follows: The hotel feels like a place in transition. I booked the hotel for a colleague and entirely because of the leisure facilities. The swimming pool was shut, in fact it appeared to have been half demolished. This was not mentioned on the website, or on arrival and I found out when I saw the shell of a building and a scruffy printed notice on the door to the pool. The gym is quite frankly an embarassment. The room itself is filthy, there is a complete lack of equipment and what there is, is old dirty and often broken. As a keen gym goer I was attracted by the description and pictures on the website. At best that description could be described as fraudulent - an absolutely appalling facility. The minibar in the room was stocked with water that was out of date, unfortunately I only noticed after I had drunk it. I checked with my colleague and every bottle of water in their fridge was out of date as well. There is a taxi rank outside the hotel, on one occasion the staff offered to get us a taxi, which they did from the rank. I presume the hotel charge the drivers a fee as that was the most expensive taxi journey of the trip and we made the same journey twice every day. If expecting business travellers ironing facilities should be in the rooms. I requested an iron and was told that I could have one for an hour. There are other examples that I could give about the standards of cleaning and appearance in the rooms and guest areas.

AccorHotels certified review
Nick S. Business - 24/07/2017
« Mr N s. Room 1702 »

Overall was good but heating in room 1702 did not work, the bedside reading lamp is lose and dose not work and the screws in the lath on the door are lose. Showered late one morning and the water was not hot, only warm.

AccorHotels certified review
J C. Business - 19/07/2017
« smooth »

It was a good staying - everyone is very polite and helpful The food is not good - breakfast and lunch

AccorHotels certified review
Hernán V. Business - 07/07/2017
« Good »

No Spanish speakers

AccorHotels certified review
Xavier V. Business - 05/07/2017
« Business and comfort »

Good location from/to GRU airport, clean and comfy rooms. Nice staff, fitness room and swimming pool correct, need some work

AccorHotels certified review
Squad Business - 28/06/2017
« catastrophic experience »

This hotel has a an overall catastrophic service including: - all staff not speaking or poorly speaking English - breakfast is average to low with low quality products - swimming pool water has too much chlor, hence dangerous for the skin health - room has not been cleaned up in all days I stayed there - long time to wait at reception as in many cases only one person was there (hotel with ~300 rooms) - concierge service helping no one with the luggage

AccorHotels certified review
Brian Business - 27/06/2017
« Nice atmosphere and good value. Very enjoyable. »

Very pleasant check-in/check-out, nice and very clean room, well equipped. I found the staff very helpful and appreciate that they spoke English and were very helpful.

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