Hotel - Mercure São Paulo Pinheiros Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pinheiros Hotel

4.0/5 1,072 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Ironing service
  • Boutiques/shopping  (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 horas
    • Opening hours : Week-end 24 horas

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Special wedding package offers to guarantee an unforgettable day! Just ask!

Hotel location

Our rooms

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

  • 202 rooms
  • 173 non-smoking rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Baby bed
    • Minibar
    • Microwave in room
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,727 reviews

Our guest reviews for Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,072 reviews
R. Couples - 12/11/2018 AccorHotels certified review

The rooms are old I was shocked to see so much apparent prostitution all three nights with young ladies with both young and older men it was obvious

Chris Business - 29/10/2018 AccorHotels certified review
« its ok »

you can do better with the wifi connectivity

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Anonymous Business - 27/10/2018 AccorHotels certified review
« Lower than expected for Mercure »

Overall, compared to my previous experiences in Mercure, the hotel, the rooms and bathrooms were less modern and luminous. The restaurant for the breakfast was packed and the quality was average.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Anonymous Families - 16/10/2018 AccorHotels certified review

Cold and not pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

A G. Business - 08/10/2018 AccorHotels certified review
« Overall, very satisfied. »

Generally excellent service, rapid and friendly resolution of issues that arose, and good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Gonzalo Couples - 06/10/2018 AccorHotels certified review
« It has been a pleasure stay at the hotel! »

Very good accomodations, service and breakfast! the location is great!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Eduardo H. B. Business - 06/10/2018 AccorHotels certified review
« Never again »

Less than average. Breakfast: it takes forever for servers to replace items once they are gone and nowbody is in charge of emptying the nespresso used capsules so the coffee machine becomes useless after a while. In-room: I filled the card left by my maid on the first night asking for Diet Coke and Sparkiling water to be added to the minibar. Still waiting. Don't ask guests how to make their stay better if then you won't deliver. The instructions on the way the towel replacement system works is unclear. Check-out: only 2 people at behind the front desk at 8.00 am when check-out needs to be done in person? INSANE! I missed my 9.am appointment due to a 35 minute wait. Survey: The company booked the hotel for me due to a corporate price agreement with the hotel. This option does not exist on the survey. As I am filling in the survey I need to add that it is a complicated experience filling it in. Very poor design!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Maria D. S. Families - 01/10/2018 AccorHotels certified review
« Executivo »

Ótima!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Maria do S.., Agradecemos por sua avaliação sobre sua estada no Mercure São Paulo Pinheiros Hotel. É sempre um prazer receber impressões positivas sobre nosso serviço. Esperamos lhe receber novamente em breve. Cordialmente, Carla Oliveira - Qualidade Mercure Pinheiros

Octavio P. Business - 18/09/2018 AccorHotels certified review
« Gratifying »

I felt comfortable and safe at the hotel, beside it is in a remarkable nice area of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Alexandra Business - 16/09/2018 AccorHotels certified review
« Wonderful swimming pool »

Great pool, the breakfast was not as great. No iron in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

M Business - 14/09/2018 AccorHotels certified review
« ok despite some important things »

good despite the horrible decoration at the lobby and the uncomfortable towels in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Santiago V. Business - 31/08/2018 AccorHotels certified review
« Almost good »

Nobody guided me to my room, neither showed me the details of beverages, hot water, towels, schedules or items. I had very bad wifi connection and at the restaurant they put food i didn`t order, considering it was a courtesy I ate it and then found out it was charged.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Magnus Families - 28/08/2018 AccorHotels certified review
« It was great, but the check in and check out spend too much time. Long lines, more time than normal. »

Overall point of view, It was great, but the check in and check out spend too much time. Long lines, more time than normal.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Elize K. Solo - 22/08/2018 AccorHotels certified review
« A haven in the concrete jungle »

a pleasant experience, friendly staff, comfortable room and all you need at a reasonable price. Staff recommended a visit to a restaurant with a view, which turned out to have been a great recommendation

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Fausto A. P. Business - 22/08/2018 AccorHotels certified review
« Great! »

All was good!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Darrion Solo - 20/08/2018 AccorHotels certified review
« Ok »

the room was cold and the thermostat was ineffective in its efforts to waerm the room. I asked for a non-smoking room but could smell smoking in the bedroom coming through the vents. The staff was polite.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Luiz F. F. Business - 20/08/2018 AccorHotels certified review

Nao informaram sobre obra no fitness center

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luiz, Agradecemos por nos contar sobre sua experiência no Mercure SP Pinheiros. Sentimos muito não termos correspondido ás suas expectativas. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Serão tomadas as medidas necessárias com vista à melhoria da qualidade quanto ao ponto em questão, prevenindo assim futuras ocorrências. Cordialmente, Carla Oliveira Qualidade - Mercure SP Pinheiros

Anonymous Business - 17/08/2018 AccorHotels certified review
« Great room and everything else »

Great and pleasurable

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Anonymous Business - 17/08/2018 AccorHotels certified review
« Very Good »

It was perfect and attend all the needs.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Pedro E. N. F. Business - 17/08/2018 AccorHotels certified review
« Satisfied »

It was pretty good. Nice hotel for a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

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