Hotel - Mercure São Paulo Pinheiros Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pinheiros Hotel

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4.0/5 1,025 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Please note that from 07/10/2017 to 10/10/2017, the pool area will be unavailable
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Comfortable and practical apartments with laminate wooden flooring equipped with a 32" LCD TV, desk, minibar, microwave, safe, air conditioning, WIFI, kitchen utensils, hair dryer and vanity mirror in the bathroom.

  • 199 rooms
  • 80 non-smoking rooms
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Microwave in room
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,365 reviews

Our guest reviews for Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,025 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Joberto Business - 12/04/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Joberto, Agradecemos os seus comentários sobre sua estada no Mercure Sao Paulo Pinheiros Hotel. Foi com prazer que recebemos as suas felicitações. Sua satisfação é a melhor recompensa para nós, que trabalhamos diariamente para oferecer o melhor serviço aos nossos hóspedes. Esperamos recebê-lo novamente em breve. Cordialmente, Carla Oliveira – Qualidade Mercure SP Pinheiros

AccorHotels certified review
Anonymous Business - 06/04/2018
« Some ups and downs but overall pleasant »

We were off to a rocky start as the front door directed my taxi to the laundry area in the basement rather then allowing him to let me out at the door. The front desk staff was efficient, although communication wasn't always accurate. The room staff was excellent and the facilities always clean and in good shape.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations in some points; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

AccorHotels certified review
Felipe M. Business - 03/04/2018
« Excelente hotel. The room size, specially, was a very good surprise »

Just a small complain. The elevators don't take you to every level and are a bit confusing to understand which one you should take to get to your room.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

AccorHotels certified review
Pedro Business - 02/04/2018
« Average stay disappointed »

The upside of the great location in the city was not enough to compensate for the average room, partially non working ar conditioning and disappointing service provided from the checkin to the checkout. Praised when its due: the cleaning service was very efficient and professional, but even the breakfast was really bellow average when compared to similar hotels in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

AccorHotels certified review
Anonymous Solo - 01/04/2018
« Very good »

The only thing I did not understand was that there are cups in the room but not kettles. What `s the point?

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

AccorHotels certified review
Orlando Business - 30/03/2018

Air conditioned was weak. Gym was not very well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

AccorHotels certified review
S.a. Business - 26/03/2018
« Nice location, small issues »

In general it's a nice hotel, well located. The gym is very small and not much equipment for cardio, so if you are running at night, there is a "jam". Cleaning is not the best, there was a bubble gum paper in the bathroom sink (behind the glass) from the day I arrived until the day I left (and it was not mine). There was no reposition of amenities as well.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

AccorHotels certified review
Anonymous Business - 26/03/2018
« excelent »

good room, nice restaurante, nice sport center

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

AccorHotels certified review
S. Business - 23/03/2018

Negative :Room very small, hvac too noisy, old fashion bathroom Positive: breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

AccorHotels certified review
Joe Business - 21/03/2018
« a nice hotel, that was comfortable enough, but room for some improvements »

Hotel was really nice. Breakfast was great every morning. Staff at the hotel were wonderful. The rooms were a little old and the air conditioner could have been colder. Also, the pool felt a little dirty/cloudy. Good workout room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Joe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Gabriel Business - 19/03/2018
« Incómoda »

No agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Gabriel T., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Sao Paulo Pinheiros Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Eric Business - 19/03/2018
« Business Oriented »

Chose the Hotel for a Business trip to Sao Paulo. Location is good, close to Av. Paulista. Rooms are comfortable. Used the gym, but found it too basic with no equipment (Just 2 treadmills) and little to no weights or equipment in good conditions. Pool is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Eric, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Sergio C. Business - 16/03/2018
« Frustrating »

Deloitte made a reservation for me at Mercure Ibirapuera Privilege, but when I arrived at the hotel there was no rooms available. I was told to go to Ibis Congonhas where supposedly there was a reservation for me. When I arrived there no rooms were available also. I called the police to inform the problem and they took note of the terrible situation. After 2:00am I was contact by someone from Mercure Ibirapuera who informed that there was a reservation for me at Mercure Pinheiros. I could arrive at the hotel about 3:00am and finally could sleep for a while. I have not received any apologies netheir the payment of the Cabs. This kind of services is not what I would expect to receive at ACCOR Group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sergio, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Alba Couples - 10/03/2018
« My bedroom was not available during check in »

On 02/19 I made a reservation for a superior bedroom. I called before to make sure everything was okay but during the check in I was informed that superior bedroom was not available. From 1 pm till 8 pm we were on standard bedroom. We had a flight from Nagoya to Sao Paulo and we are supposed to relax instead of it. Very disappointed with Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alba Valeria Sanches, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Anonymous Couples - 09/03/2018
« Satisfactory stay »

We stayed here due to the location and onsite parking. The room was clean and comfortable. The check in staff were miserable and not welcoming. The staff in the bar and restaurant were very friendly, polite and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Mrs. Nelson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

TripAdvisor review
Family - 06/03/2018
« Unfussy, Easy, Excellent Staff »

Very practical, great location (bars, restaurants, supermarkets nearby), staff extremely helpful, courteous, professional. Didn't have a single problem - on the contrary - over a week-long stay. Breakfast is excellent and restaurant staff especially kind, warm, accommodating. Their manager, Mr Antonio (Toninho) is totally on the ball and so incredibly nice. Will return every time I stay in Sao Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Anonymous Business - 04/03/2018
« great staff, good facilities, central location »

I love staying at this hotel - great facilities. Above standard restaurant and excellent staff. My only problem this time was the same as last time: the toilet flush does not work. I always have to call room service or alert the reception staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Mr. Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Martin Business - 02/03/2018

Top

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Yudyth V. Business - 01/03/2018
« Great experience, very impressed with the room and the hospitality of the staff. »

Enjoyed my stay. Will definitely stay there during my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yudyth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Luciana N. Business - 23/02/2018
« Felt ill and reception refused to help »

I woke up feeling ill, and needed a medicine. Went to Google to find a pharmacy around me, called a few, but some numbers were wrong, or would not deliver, etc. I was feeling weak, so I called reception and asked if something could cross the street to the nearest pharmacy and get me a medicine. The lady at reception said she could do nothing and offered me no alternative. I insisted that I needed it fast, and it was just a matter of crossing the street, I got a no. Soon after I felt seriously ill, unable to stand up or walk on my own, and then I called again to implore some help. Then reception sent someone, a man, who was then extremely helpful. A maid came as well and collected my things to place them in my luggage. Those two were sympathetic and went the extra mile. The man finally reached my health plan and got an address to a hospital to take me to. They put me in a wheelchair and helped me get into a taxi. At that point everybody was wonderful, very kind and I'm grateful for that. So I have nothing to complain about them as human beings (can't recall their names). But it was clear that the hotel was not prepared to deal with a guest falling ill - for example, have handy the phone number of nearby hospitals. And it was inexcusable that they refused to buy a medicine, which, taken at that time, would have avoided the need to go to an emergency room. It's only humane. I was alone in a hotel room, I know no one in the city, and the hotel could not facilitate getting a medicine? Even the phone number of a pharmacy that delivered would have been useful enough. When I returned later in the day, staff had written a nice card wishing me a speedy recovery. That was nice. But, still, I don't want to ever return to the hotel, because I know that in the unlikely event that I fall ill again, I will have to implore help and will get amateurish service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Luciana, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

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