Hotel - Mercure São Paulo Pinheiros Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pinheiros Hotel

4.0/5 1,062 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Ironing service
  • Boutiques/shopping  (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 horas
    • Opening hours : Week-end 24 horas

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

  • 202 rooms
  • 173 non-smoking rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Baby bed
    • Minibar
    • Microwave in room
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,397 reviews

Our guest reviews for Mercure São Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,062 reviews
Octavio P. Business - 18/09/2018 AccorHotels certified review
« Gratifying »

I felt comfortable and safe at the hotel, beside it is in a remarkable nice area of the city.

Alexandra Business - 16/09/2018 AccorHotels certified review
« Wonderful swimming pool »

Great pool, the breakfast was not as great. No iron in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

M Business - 14/09/2018 AccorHotels certified review
« ok despite some important things »

good despite the horrible decoration at the lobby and the uncomfortable towels in the room.

Santiago V. Business - 31/08/2018 AccorHotels certified review
« Almost good »

Nobody guided me to my room, neither showed me the details of beverages, hot water, towels, schedules or items. I had very bad wifi connection and at the restaurant they put food i didn`t order, considering it was a courtesy I ate it and then found out it was charged.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Magnus Families - 28/08/2018 AccorHotels certified review
« It was great, but the check in and check out spend too much time. Long lines, more time than normal. »

Overall point of view, It was great, but the check in and check out spend too much time. Long lines, more time than normal.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Elize K. Solo - 22/08/2018 AccorHotels certified review
« A haven in the concrete jungle »

a pleasant experience, friendly staff, comfortable room and all you need at a reasonable price. Staff recommended a visit to a restaurant with a view, which turned out to have been a great recommendation

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Fausto A. P. Business - 22/08/2018 AccorHotels certified review
« Great! »

All was good!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Darrion Solo - 20/08/2018 AccorHotels certified review
« Ok »

the room was cold and the thermostat was ineffective in its efforts to waerm the room. I asked for a non-smoking room but could smell smoking in the bedroom coming through the vents. The staff was polite.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Luiz F. F. Business - 20/08/2018 AccorHotels certified review

Nao informaram sobre obra no fitness center

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luiz, Agradecemos por nos contar sobre sua experiência no Mercure SP Pinheiros. Sentimos muito não termos correspondido ás suas expectativas. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Serão tomadas as medidas necessárias com vista à melhoria da qualidade quanto ao ponto em questão, prevenindo assim futuras ocorrências. Cordialmente, Carla Oliveira Qualidade - Mercure SP Pinheiros

Anonymous Business - 17/08/2018 AccorHotels certified review
« Great room and everything else »

Great and pleasurable

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Anonymous Business - 17/08/2018 AccorHotels certified review
« Very Good »

It was perfect and attend all the needs.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Pedro E. N. F. Business - 17/08/2018 AccorHotels certified review
« Satisfied »

It was pretty good. Nice hotel for a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Anonymous Business - 16/08/2018 AccorHotels certified review
« Could be better given the price »

The location is good but given the price I would expect more from the ovearll experience. The breakfast is poor and the gym was closed for maintenance the whole day.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Michele T. Families - 14/08/2018 AccorHotels certified review
« Atendeu as expectativas »

Tranquila

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Michele Agradecemos os seus comentários sobre sua estada no Mercure Sao Paulo Pinheiros Hotel. Foi com prazer que recebemos as suas felicitações e observações. Sua satisfação é a melhor recompensa para nós, que trabalhamos diariamente para oferecer o melhor serviço aos nossos hóspedes. Esperamos recebê-la novamente em breve. Cordialmente, Carla Oliveira – Qualidade Mercure SP Pinheiros

Kenn Business - 13/08/2018 AccorHotels certified review
« Director »

Nice hotel; fifth time for me to visit it

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Jeronimo Families - 10/08/2018 AccorHotels certified review
« The rooms are great, although the hotel is somewhat old fashioned. »

The rooms are very modern and comfortable, but the hotel is old fashioned in it's operation. Things are a bit complicated: you need the card to access locations/elevator, you need the comanda and ticket for the parking (every time, not just the first time). The breakfast is very good, fresh and tasty. The hotel claims to be ecologic, but it's not: the hotel uses a lot of towels (and even when I placed them on the floor, they were changed several times), there is an overuse of plastic bags and plastic containers, even for breakfast. I am satisfied and think it has a lot of potential, if some operational changes are made. The attention was really good, location is excellent, and installations are great too. I got a recommendation for this hotel based on my preferences and personal style, on the site www.vamoslaviagens.com, and I think it was a great choice

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Barbara Friends - 10/08/2018 AccorHotels certified review
« Great location and good accommodations »

Everything was fine--the room was clean, the staff was helpful, the location is perfect. My only (continuing) complaint is about the quality of the internet. It was impossible to Skype with my family because the internet connection was so unreliable.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Friends getaway - 06/08/2018 TripAdvisor review
« Simple but comfortable »

I stay at this hotel mainly for its location in a lively and safe neighborhood and very near my closest friends. But it's also a very pleasant place to stay. The rooms are mini-suites that are cleverly configured, and if you have work to do, there's a desk area with outlets. The suite has all the basics--a TV that swivels to be used either in the living room or bedroom, a lockbox, a mini-bar and a microwave. There could be a few more kitchen utensils and the internet continues to be a little unpredictable--it's almost impossible to Skype. But the rooms are clean and comfortable and the staff is friendly and helpful. The hotel's breakfast is okay but there's also an excellent bakery on the corner that's a good option for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

W. D. Couples - 01/08/2018 AccorHotels certified review
« Nice and optimal Location for a stay in SP »

Friendly people behind the desk, small but any rooms, perfect location to stay between Vila Madalena and Avenida Paulista.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Oliveira

Beth Business - 23/07/2018 AccorHotels certified review
« Mixed. »

I really hope this feedback is useful because this hotel could be so much better. The staff were nice enough and the room was OK but that's about it. I could hear people in the corridor talking and the people upstairs having sex. There is nothing to choose from on the TV if you aren't Portuguese and the quality isn't great in the picture either. I did enjoy the layout of the room though. The air con / heating needs instructions as I tried to get it to work but it made no difference in heating up the room on colder nights. When I ordered room service and asked for grilled ham and cheese I got a burger. It was cold. There was no point sending it back as no one could understand me at the other end of the phone. I gave up on room service in the end as my English wasn't understood. This is fair enough as I was an English person in Brazil but "Risotto" was the same on the English menu as it was on the Portuguese and they still couldn't understand me. The breakfast is quite depressing as I stayed for 2 weeks. Not much change and I'm pretty sure no one wants to eat smiley faces or chicken nuggets for breakfast every single day. Everything was very beige, it was like eating from a children's school lunch every day for breakfast. I would suggest some healthier options, some vegetables, even baked beans. The bacon was cremated every morning. One toaster that fits two pieces of bread isn't enough for a hotel with 20 floors worth of people.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

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