Hotel - Mercure Sao Paulo Pinheiros Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Pinheiros Hotel

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4.0/5 1,009 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 261.00 BRL Non member rate
From 234.90 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Please note that from 07/10/2017 to 10/10/2017, the pool area will be unavailable
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Apartments fitted with 32" LCD TV, 2-seater sofa, desk, minibar, microwave, safe, central A/C, WIFI, cooking utensils, hairdryer and shaving mirror in the bathroom.

  • 200 rooms
  • 80 non-smoking rooms
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Microwave in room
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,021 reviews

Our guest reviews for Mercure Sao Paulo Pinheiros Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,009 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
D.l> Couples - 19/02/2018
« Decent room, bad plumbing fixtures »

Fine. Breakfast was adequate, though limited.

AccorHotels certified review
Anthony O. Friends - 18/02/2018
« Excellrnt »

I had a wonderful exoperience staying at Mercure Sao Paulo Hotel. The staff are very accomodating. The place is relaxing ang comfty and the food is awesome! The neighboorhood is very safe so you can go out anytime you want. Defenitely a very exciting experience in this hotel!

AccorHotels certified review
Carlos E. B. B. Business - 06/02/2018
« It was ok. »

I found a towel stained and the mixer was broken and felt down when I was having my shower.

AccorHotels certified review
Javier A. Business - 01/02/2018
« Normal »

Normal

AccorHotels certified review
Romulo C. Business - 29/01/2018

Equipe completamente atenciosa e competente.

AccorHotels certified review
Will L. Families - 28/01/2018
« Not Great for Longer Stays »

Hotel Mercure Pinheiros is a nice hotel for just a few nights' stay; however, rooms are uncomfortable for longer stays up to and more than a week. Most hotel staff do not speak English but those that do seem very friendly and eager to help.

AccorHotels certified review
Cp Business - 12/01/2018
« Nice place. »

Comfortable. Great location. A.C.,service. No SAP on the TV.

AccorHotels certified review
Mikhael Couples - 08/01/2018
« Mr »

Good

AccorHotels certified review
Pascal Business - 05/12/2017
« Nothing bad ... only satisfying services »

Good welcome, nice and clean room and nice location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Pascal, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Matteo Business - 02/12/2017
« Cleaning service room must be improved »

I faced several issues during my stay in the hotel: 1) shower gel was not provided again after the first day I used it. I asked in the reception about it and the following day I received one in the bathroom. But on the third day of my stay it was again not provided....in the end I decided to buy one for myself (I couldn't spend 2 weeks - my total stay period - asking for showel gel EVERY DAY in the reception) 2) towels were not provided. After the first day I left the towel on the ground in order to have it changed. It was taken away by the cleaners but a new one was not provided. No problem in that moment since I had a second one in the room...but the day after it happened again...I had no more towels available to dry myself after the shower and I had to use the small one. I requested again in the reception. 3) Light in the morning: every night the "masterlight" was switched off and the electricity was missing. In that moment (it means that my mobile which was in charge was alrway low battery in the morning). 4) Breakfast: every day or not enough clean dishes or not enough spoons/tables/ glasses in the breakfast buffet. 5) Laundry: the laundry I gave on monday morning was not provided (as described in the rules) on tuesday before 5pm but only (after my request) the evening of wednesday (luckily I had anyway a safety stock of shirt. I've been in the same hotel one year ago and I have to say that the quality of the service definitely dropped down....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matteo Lombardi, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Ezra H. Solo - 28/11/2017
« I'm satisfied with high level of service a d friendly attentive staff »

All employees are polite and available to assist; they speak and offer any assistance you may need. If I have a special request it is answered in a brief amount of time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Anonymous Couples - 26/11/2017
« Ok »

It was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Thomaz M. Business - 19/11/2017
« Good »

Ok. No problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Dani Business - 31/10/2017
« Good but got worse »

I've stayed in this hotel for the last four years much for the rooms and the location. The hotel is also clean. However it's been getting worse and I will look for other options in future visits. Having to request iron (for clothing) every time as we are only allowed to keep them for 1h is pathetic. It disturbs business travellers who need to dress appropriately for meetings. In one night I had to call at 00:30am instead of going to bed in order to avoid passing the time limit of borrowing the iron. Even worse is making guests sign a "liability form" because of a single iron. Being treated like a criminal... What is wrong with Mercure Hotels in SP that they refuse to have a decent provision of irons for clothing? Even Ibis, a hotel of lower standard, has an ironing room for guests. Breakfast was apparently downgraded as there were fewer options now. Very few vegetarian options for room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela Cristina Tolezano Madureira, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Felipe M. Business - 30/10/2017
« Nice hotel, but with bad services »

When I arrived there, I waited more than 1 hour in line to check in because there was just one attendant to more than 10 people. Furthermore, the elevator security system with the room card is ridiculous. It seems like a prison, I was trying to meet my friend a few floors above, and I couldn't go there because of the card system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe Augusto, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Federico L. Business - 30/10/2017
« Won't come back »

I stayed twice during the same week and twice a couple weeks before. Hotel is old, lacks maintenance, reception is a disaster, check-in and check-out takes forever, I stayed in total four times in this hotel and it seems that every single time they need to complete over and over the same forms. Breakfast is in a small crowed place, there is no room to circulate and I ended up sharing a table with a stranger because of how crowded it was. Room cleaning, special the bathroom is a note on how incompetent the governance is. I won't be returning to this hotel. I am not sure why it is allowed to carry the Mercure brand, it does a lot of damage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Federico Sebastian Lang, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
N. Business - 26/10/2017
« Excelent »

Awesome!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Nascimento, Agradecemos pelos seus comentários sobre sua estada no Mercure Sao Paulo Pinheiros Hotel. Esperamos recebe-lo novamente em breve. Cordialmente, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Karl Business - 23/10/2017
« Nice »

Good breakfast, nice rooms, clean atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Karl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Anonymous Business - 19/10/2017
« OK »

I'm use to stay at Mercure when I travel on business. In general, I'm satisfied with the rooms and services. But, this last time, a noise coming from the bathroom annoyed me. It was like water coming down the pipe non-stop. I didn't ask to change rooms because I was too tired and was going to stay only one night. The room number was 1513.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Mariana, Agradecemos pelos seus comentários sobre sua estada no Mercure Sao Paulo Pinheiros Hotel. Esperamos recebe-la novamente em breve. Cordialmente, Patrícia Mendes Qualidade - Mercure SP Pinheiros

AccorHotels certified review
Anonymous Business - 05/10/2017

Great breakfast and best hotel soap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bruno, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

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