Hotel - Mercure Sao Paulo Paraiso Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Paraiso Hotel

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4.0/5 689 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 249.00 BRL Non member rate
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 2 meeting room(s)
  • Self service business centre
See all services

Our rooms

Come and enjoy a room with all the usual facilities you need.OUR ROOMS FEATURE A TV, AIR CONDITIONING, MINIBAR, PERSONAL SAFE, HAIR DRYER AND TWO AREAS COMPRISING A LOUNGE AND BEDROOM TO ENSURE GREATER COMFORT FOR YOU AND YOUR FAMILY.

  • 72 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,001 reviews

Our guest reviews for Mercure Sao Paulo Paraiso Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 689 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Denis Solo - 01/01/2018
« legal »

trank. rapido que era o que queria.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr Denis Desejamos um bom 2018 e agradecemos por dedicar um tempo para compartilhar seu feedback. Esperamos receber novamente muito em breve em nosso hotel! Atenciosamente, Erik C Tover General Manager

AccorHotels certified review
Charles Families - 23/12/2017
« Excellent hotel »

Excellent bedroom, very nice staff, very good location

AccorHotels certified review
Evandro S. Business - 13/12/2017

Amazing. Very good

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr Evandro Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Paraiso Hotel. Desejamos sempre prestar a melhor qualidade de serviço na sua estada; por consequente, a sua opinião é para nós fundamental. Na expectativa de acolher brevemente, queira aceitar os nossos melhores cumprimentos Erik C Tover General Manager

AccorHotels certified review
Claudia Solo - 20/11/2017
« Great hotel experience »

Mercure Paraíso is an excellent hotel, in the heart of São Paulo. The rooms are cozy, the atmosphere is great, the staff is extremely nice and helpful. I really like it every time I am there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Claudia Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erik C Tover General Manager

TripAdvisor review
pevanel Business - 18/11/2017
« Nicely located, very good price-quality hotel for business with friendly service and nice rooms »

This hotel is very well situated in good neighbourhood and next to Metro. Spacious rooms with good bed all business comfort and good wifi in rooms (wifi in restaurant however very weak signal). Excellent breakfast, good price quality, but the best is the very personal and friendly service of all staff (except restaurant, where they lack some attention).

AccorHotels certified review
Alex Business - 28/10/2017
« Excellent! »

Great cost-effective benefit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erik C Tover General Manager

AccorHotels certified review
Wagner Business - 18/09/2017
« Disgusting »

The water in the bathroom had a bad smell, I had to use the bottled water from minibar (and pay for it) to brush my teeth. The water in the shower had also the same smell, turning the action of having shower into an unpleasant moment. The region is very noisy during the entire night, and the room insulation is not good. Trying to sleep with ambulances running all night long is a very hard task.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wagner R., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paraiso Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erik C Tover General Manager

AccorHotels certified review
Cristina Solo - 17/09/2017
« Excellent service and great location »

I have been going back to this hotel over 15 years. The staff is very friendly and humane. Cicero, Fernando, Eduardo--they are the A-team front desk, always ready to make the stay very pleasant. The restaurant crew also are very good, making it sure guests are well served. The cleaning crew do what they can, but perhaps twice a year rooms need to have a detailed cleaning of the bathroom with professional cleaning to remove mildew and sofa covers should be dry cleaned. This is something for management to consider as it has a direct impact on guests' health.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina H., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paraiso Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erik C Tover General Manager

AccorHotels certified review
Momotaro Business - 01/09/2017
« Noise »

The room I was given this time had defective windows, I was not able to sleep well because of the noise from cars, trucks and people outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satoru K., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paraiso Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erik C Tover General Manager

AccorHotels certified review
Ken S. Business - 20/08/2017
« Happy to have chosen this hotel »

The overall experience was good. A few minor details could be improved. The safe was not working. I notified front desk but the issue was not resolved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ken Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Erik C Tover General Manager

AccorHotels certified review
Luis D. Business - 18/08/2017
« Good service, nice hotel »

The staff was polite and attentive and the room was spacious and nicely decorated.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luis Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Erik C Tover General Manager

AccorHotels certified review
R.… Couples - 09/08/2017
« Very satisfied with the whole experience, installations, people and service are very good. »

Receptionists are very receptive and friendly. Arrive I was notified that we got a room upgrade to a bigger one witch was awesome. The only problem were 2 thing: 1- on Bathroom the toilet cover was broken and the cover did not stay opened. 2- The shower door are too close to the floor wen we open it, my wife and I when we opened the door got inured in the toe by the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodrigo Thank you for taking the time to share your feedback, We are very sorry about the incident, be aware that we are going to try to our best . We hope to welcome you back to our hotel very soon! Sincerely, Erik C Tover General Manager

AccorHotels certified review
Ken Business - 20/07/2017
« Great overall experience »

4 night stay, overall from check in to check out everything went as expected. Profesional and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ken Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erik C Tover General Manager

AccorHotels certified review
Chen J. T. Families - 26/06/2017

confortavel

AccorHotels certified review
Anonymous Business - 17/06/2017

Although the room is very comfortable the bed is not and the shower is to small

AccorHotels certified review
Gustel F. Business - 08/06/2017
« hotel is ok, however your pricing policy is not honest »

I am not happy with your room charges. My Sao Paulo manager booked the hotel for BR 253 including breakfast and when I arrived you charged me BR 280. I do not know why. You should have more consistency. I am coming to Sao Paulo every 5 weeks and if you always change your rate, I will not come back. Regards, Gustel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gustel. Thank you for taking the time to share your feedback. I check your rate and breakfast condition. The price over R$ 253,00 it's not included breakfast. Thinking in a plan to solve and be win win for both of us, next reservations ask for your book manager for this special rate. R$ 269,00 including the breakfast in a standard apartment. I hope to welcome you back to our hotel very soon and you could accept this commercial offer a create special for you. Sincerely, Erik C Tover General Manager

AccorHotels certified review
Marcio Families - 31/05/2017
« Good »

Good hotel but noise. Breakfast could be much better.

AccorHotels certified review
Olga Couples - 26/05/2017
« Very good »

The room was very nice and the breakfast was very good.

AccorHotels certified review
Matthew Friends - 17/05/2017
« Great »

I was able to check in early, great housekeeping ,I was ill in bed on day and the housekeeping came late to the room and also left extra tea.

AccorHotels certified review
W. E. Business - 15/05/2017
« A week in Sao Paulo »

I have stayed at this property several times in the past. Actually every trip I make to Brazil, I stay here. When I went to the website to make a reservation, I was surprised to not see an option to make a reservation for a room+breakfast. I emailed the hotel directly, using the email address listed on the website, to ask for a quote for a room+breakfast package. No reply. After waiting 10 days, I emailed again. No reply. Waited for several days and emailed one more time. No reply. Frustrated at the lack of response, I had no choice than to make a reservation through Expedia. Not sure why my multiple emails were not answered. It left a very bad impression. Of course, I know that the front desk staff, housekeeping staff, restaurant staff are all top notch, from past experience. It would seem as if the reservation staff, or the process in which to check email inquiries is broken. Disappointed entirely with this experience.

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