Hotel - Sofitel London St James
Sofitel Hotel Sofitel Hotel

Sofitel London St James Hotel

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4.5/5 4,391 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 415.00 GBP Non member rate
From 394.25 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 14 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

  • 183 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 32 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 9,453 reviews

Our guest reviews for Sofitel London St James

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,391 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
carolyndewez Family - 18/06/2018
« Vers Nice holiday »

Thé hôtel is in a prefect location ! You can go everywhere by foot. You have nice restaurants around the hôtel. Perfect for shopping, you can go easely to Harrod’s, also to visit the city, museums, Buckingham Palce, parks etc

AccorHotels certified review
Matt L. Business - 15/06/2018
« Great location, excellent conference facilities and a comfy bed »

Great from start to finish. The staff were very attentive and the room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Karen N. Families - 15/06/2018
« Excellent »

My family visited the Sofitel as our last stop of a four week trip before our return to Sydney, Australia. Once again we were delighted by the excellent service, comfortable room and great location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

TripAdvisor review
Family - 15/06/2018
« Amazing Service and Great Location »

The service at the Sofitel St. James was impeccable. I was contacted prior to my visit by Remy with Client Services to obtain information to make our Anniversary trip extra special. The Concierge staff was extremely helpful with planning tours. From the moment we checked-in, the attention to detail was amazing. There was a lovely glass of Prosecco upon arrival and a cake in our room wishing us a Happy Anniversary. The hotel is conveniently located near Trafalgar Square and walking distance to historic sites, restaurants and shopping.

AccorHotels certified review
Tony W. Couples - 14/06/2018
« Great service fantastic staff always going above and beyond »

Great service fantastic staff always going above and beyond

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Minski K. Business - 14/06/2018
« Mixed Feelings!!! »

There were some issues with the room that was allocated to me as it had not been properly cleaned. However, the guest relations personnel and the Executive Housekeeper stepped in promptly to rectify the issues. The hotel needs to implement proper checks and quality control processes to forestall this sort of occurrence as it is not fair for a completely exhausted guest to be unable to unwind in his or her room after coming off a 12 hour flight from Asia. I love the Sofitel St. James and have been staying at the hotel for over 15 years so I would like the hotel to be consistent in maintaining the high quality of service and cleanliness that it has, over the years, been renowned for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss F., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. Please allow me to express my sincerest apologies for the lack of cleanliness in your room. This is absolutely unacceptable as is the lack of recognition of your status. Please rest assured that those points have been addressed in order to avoid any future re-occurrence. Again so so sorry for the inconvenience caused, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Jan M. Couples - 14/06/2018
« Amazing location »

We thoroughly enjoyed our experience at your hotel, we were able to walk to a lot of places. The hotel was comfortable, clean, and caring staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I am sorry to read that you have not felt as ease in the room type you have booked. May I suggest you to book a Luxury Room for your next stays? Those one are much larger than the Classic room you have booked. Thank you again for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
David Couples - 14/06/2018
« Beautiful »

Attentive , warm, friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Gal Families - 14/06/2018
« Best service and mindfulness I have ever experienced in a 5 star hotel »

We were traveling with a 5 month old baby. The hotel's team attention to details and will to make the trip a great experience for us made it completely unforgettable. Moreover, even though the rooms are a bit outdated in compersiminet to other 5 star hotels, I still think the overall service and experience are unparalleled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gal A., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Anonymous Business - 14/06/2018
« Quietly sophisitcated »

Extremely comfortable and dedicated hotel without the “noise” or the prétention of a traditional 5 star. R

Our hotel has responded to the review
Our hotel has responded to the review

Merci pour cette notation maximale Nicolas. TOujours un plaisir. A bientot, Nicolas Nicolas Pesty Directeur General Sofitel London St James

AccorHotels certified review
Mr J. M. B. Couples - 13/06/2018
« Mr »

An extremely positive experience. Made to feel important. It was a birthday celebration and little touches such as champagne on arrival and a birthday cake in our room, made it special. Very family feeling hotel. Staff very warm and welcoming and had time for you. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Anonymous Business - 13/06/2018
« Very proffesional and friendly staff »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Bertil O. Business - 13/06/2018
« Sofitel London St James is a truly comfortable hotel with excellent service and amenities. »

I am very pleased to make the right decision by preferring Sofitel London St James. The rooms are very comfortable with all necessary facilities and sufficient space. The breakfast is very good. The staff is extremely helpful, polite and professional. Its location is also fantastic. My experience is extremely positive in comparison to other hotel chains in London. Sofitel London St James is an outstanding hotel with its excellent service and staff. I would highly recommend it to my colleagues and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Irene Couples - 12/06/2018
« Satisfied with the hotel »

Hotel staff very helpful and hotel centrally located to all main attractions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Timothy N. Business - 12/06/2018
« My complaint with the hotel is that they NEVER upgrade me. And I have stayed dozens of nights »

It's a good hotel, but overpriced and the rooms are not terrific

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Dooling N., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. I am sorry to hear you were disappointed we hadn't upgraded you on a complimentary basis. I would like please to take this opportunity to highlight that upgrades are available upon availability for Le Club Gold and Platinum card holders. Thank you again for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Evon L. Families - 12/06/2018

Every staff member from front desk, front door staff, bar staff, maid service, etc were more than helpful and they all contribute to a great stay for us in London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Peter Solo - 12/06/2018
« Excellent from the moment I arrived to when I departed »

Excellent welcome and stay with a lovely room and bed. Great location and had everything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Wiro Families - 12/06/2018
« You're simply the best! »

Hotel is in a great location, in very good condition, perfect rooms and great staff. Breakfast was in all aspects evrything you would wish for. A very special note towards the Congierge: I spoke to different staff and they really were very knoledgeable about London and gave great advice. Keep up the good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
Chris Couples - 12/06/2018
« Elegant hotel in the heart of London »

Very pleasant indeed. Attentive staff without being oppressive, very polite and friendly. a relaxed yet efficient atmosphere. Comfortable and spacious room, thought the 'courtyard view' was just a view of a roof. Very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

AccorHotels certified review
M. F. Families - 12/06/2018
« Mrs »

Perfetto

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

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