ibis Manchester Centre 96 Portland Street (new ibis rooms) Hotel

Overnight stay for an evening out in the city. Great access for all the places I wanted to visit. Short walk to the station. Checked in on line - very easy. Staff were very friendly and helpful. Room was of very high standard - up to date, clean and spacious with a comfortable bed. Breakfast was a disappointment. I stay at Ibis hotels often, partly because of the breakfasts that are usually excellent. At the Manchester Ibis there was very limited choice to start with. For example there were only two cereals, granola and corn flakes, and no fruit apart from apples and pears (I think). Worst of all there was only sliced bread. There were no baguettes nor pastries. I asked for baguettes and was told they would be three minutes. At least ten minutes later they turned up. They were red hot having just come out of the oven! I had come down about 9.15 and there were still plenty of people wanting breakfast so this reactive rather than proactive approach was disappointing. I checked out and left the hotel only to see a basket of croissants and pastries arriving. Too late for me!

The refurbished reception area is lovely and the bedrooms are very comfortable

The breakfast in this hotel was always good, since you unnecessarily refurbishment is is very poor and not value for money, I will not have breakfast again. In fact the whole dining options are non existent.

Excellent rooms location and price

You have excellent staff for check in as well as breakfast and bar! They couldn't do enough for us which was great. The rooms were fine but it was a bit noisy despite the thoughtful idea to provide ear plugs. Loved the bar area which doubled up well for breakfast. The breakfast baps were a great idea in an environment where you don't have proper sit down tables. But the highlight was the staff. Charming all round. There was some confusion around whether gold members get a free drink for both guests in the room or just the member. It has always been for two people in the past and there was no fuss whatsoever, but worth clarifying the policy to avoid issues in future.

Quite nice hotel in the Middle of the Centrum. Lots of Bars around.

Staff have no idea of the basics. No customer service, unfriendly and reluctant staff. Clearly they employ European students to run the place.

If only every hotel adopted the same customer focused attitude.

Do not put on your website that your room fits max 3 if it doesnt! It doesn't even specify 2 adult and 1 child...its say max 3 people! Didn't even stay the night...travelled all the way from Northampton and no apology

All really good, well appointed , friendly staff, clean etc. Only issue was noise some road some from other guests

The room and hotel were excellent, as was the value for money and central location. The room was compact but with an excellent design that seemed to cover everything we needed. We particularly liked the cube socket with USB slot and being able to change the height of the lights. The bed was very comfortable. The bathroom again was compact but beautiful and well designed. This is probably one of the best showers we have come across in a hotel. We appreciated what the ear plugs were for when we heard bottles being emptied as we went to bed and then heard them being collected early next morning! All the staff we encountered were very friendly and helpful. We will return. The only slight criticism of the room is that there was a black stain on the carpet between the bed and the wardrobe, and one of the metal covers was missing from one of the hooks in the bathroom - these stood out just because everything else was so wonderful and they did not detract from our enjoyment at all.

Was warmly welcomed by staff, hotel is in a great location. Was provided a local area map on arrival which was great. Only downsides were being disturbed late evening and again early morning with glass bottles being thrown out or collected, also the breakfast could be improved by having hot options buffet style rather than just a hot bun offered.

Very friendly hotel , well maintenance and extremely comfortable ,with all you will need. The only drawback was Road noise.

I stayed at the ibis hotel on Portland street for a week, check in was easy and straight to the room in a matter of minutes. I was underwhelmed by the size of the room, as I was spending a week here along with my other it felt a little small, however we had a great time! Facilities such as the shower were great, nice powerful shower with a lot of room. Lucky I managed to bring a laptop so I was able to watch some films at night as the TV didn't have much on but who can complain. This hotel was great for the week as it was located right in the town centre I would say, You can walk outside to find lots of restaurants including all you can eat! My only complaint was housekeeping/room service - for the first 3 nights we didn't have any room service and no fresh towels or bedding which was very frustrating as we kept saying oh they'll do it tomorrow for sure, yet didn't happen until the 4th night thankfully! To summerise, it was a great stay other than the few I mentioned it was a great "get away".

Not impressed that breakfast was in the hotel next door across the delivery / loading areas