ibis Manchester Centre 96 Portland Street Hotel 3 stars

Visiting Manchester while travelling between Ireland and Finland, mainly to take in a gig at the Apollo. Was a bit worried when I realised that it was also the weekend of Parklife, and there were going to be a lot of revellers from the festival staying in the hotel. On check-in, we were very cheerfully greeted (didn't notice the name, but Spanish) - and without having said anything we were reassured that there were plans in place to avoid any late-night disturbance, and indeed we were placed at the end of a corridor to minimise any disturbance. This was a really nice touch. We didn't take breakfast but our main goal was to get a good night's sleep - and we really got that (and didn't hear any noise either from other guests, or from Portland Street). Would recommend.

Quiet and clean room. Staff were extremely friendly and helpful

We booked this hotel back in January for a weekend away for shopping and relaxation. Unbeknown to us at the time of booking this coincided with the Park Life festival. We were kept awake between 12pm- 4am due to screaming, shouting, banging on doors and general nuisance behaviour. This was so bad I thought our door was going to be opened, noise levels unacceptable and not what I expect having to pay almost £200 for 1 night room only. Minimal coffee and milk in our room and the shower head fell off the wall. I am very unhappy at paying a ridiculous fee for very basic facilities.

The staff are friendly. The rooms are small especially the bathroom area. Breakfast is ample

Received brightly by young and eager to please staff. Comfortable clean suite. An adequate breakfast.

Good apart from noise from others guests. Walls are very thin.

the Reception area was very dark I never bothered to try to have dinner in the hotel as it didn't look welcoming

Cheerly staff, wery well decorated and clean, lot of facilities inside the hotel, great location, fast check-out.

The location of the hotel was exactly where we needed and the price was excellent. The room was modern and clean with a very quick and efficient checking in and out process Would defiantly recommend

This was great for our group who were celebrating a 40th birthday at a local gig. The location was great, staff friendly and helpful and there was a nice vibe around the place.

My stay at hotel was fine- room and bathroom could have been a lot cleaner and was expecting a new room as stated on line- I am vegan so at breakfast there was not much for me to choose ( grilled tomato, VEGAN sausage not veggie is not a lot to ask) but apart from that it was ok

Staff and overall facilities good. So called "Air Cooling" not fit for purpose.

The staff at Ibis went over and above what was expected in terms of customer experience. I made a member of staff aware that I was staying in the area for an interview and he went out of his way to leave a good luck card in my room while I was out along with a Martini glass full of sweets and a Manchester keyring. I was so overwhelmed at the lovely gesture and it clearly paid off as I got the job! I cannot rave enough about the kindness expressed by all of the team members, they were all so warm and welcoming and, again, went out of their way to ensure I had a pleasant, peaceful and satisfactory stay. I am so grateful for this experience and will absolutely be coming back and recommending the hotel to everyone I know. Thank you all so much. Katelynn C.

This was my first stay at the Ibis, the room was clean and tidy, I have Not experienced the bathroom being partitioned in this way before though and will take a bit of getting used too, over my 2 night stay the door keys failed to work on 3 different occasions and I had to go back to reception to get the key reactivates which was really annoying!

check in was swift and smooth, was done by the manager I assume. Got to my room and thought it was okay and was disgusted when I saw a brown stain at the end of my bed on the sheets. Went back down and told the employee who was too busy on his phone to talk and thought I asked for chicken thighs... Meanwhile the manager heard what I had said from around the corner and came to me to sort the issue. Was sorted when I returned to my room. Other than that one staff member, everyone else was pleasant. Manager was extremely friendly. Room was I guess what you're paying for but I didn't pay for what looked like a poo stain on my sheets. Also the bed was like sleeping on rock and two slabs of rock which were the pillows. Adding more made it worse. Also, couldn't use the A/c as it didn't work so had to keep the window open. Being in the heart of manchester during a spice girls concert made it extremely noisy with sirens going off every 5 min. Good thing I'm a deep sleeper. Probably won't stay again.