ibis Manchester Centre 96 Portland Street (new ibis rooms) Hotel

Good accommodation that has clearly recently been refurbished. The room had everything you would expect and the bed was very comfortable. Staff were efficient and courteous at all times and the breakfast (provided by the neighbouring Novotel) was very good. Only downside was the noise from the road outside which did interrupt my sleep on the first night but with double glazing and ear plugs provided it is the price you pay for being so centrally located.

There was no restaurant so no food of any type offered within the hotel and no bar. English was not the first language of any staff member so not easy to communicate. I left two items of jewellery in the room when I checked out and they were not handed into lost property and no joy in getting any answers after my calls, so I have lost these items. The room smelt of bad feet but looked clean and was cleaned every day on my 4 day visit.

Overall, it was a very nice and pleasant stay at the IBIS hotel in Manchester. The only slightly negative point were the constructions going on during the 5 days stay. However, this was more than compensated by the breakfast in the neighbour hotel…

Very nice clean basic bedroom. Very quiet. Convenient location. Should be quite nice when it's finished. Utterly let down by the staff in 'Reception' who have a poor grasp of the English language, are unable/unwilling to answer the phone, fail to mention small details like there is no bar/restaurant in the hotel and that the CLEARLY ADVERTISED opening hours for breakfast are IRRELEVANT as you have to obtain a voucher and walk to the NOVOTEL a short distance away, which has it's own opening hours. The keycards need re-programming daily.

hello please could you help just come back from manchester ibis the hotel was lovely and clean, very helpful staff apart from one staff member a Cleaner who found it very hard to exepect the fact that we didnot need or want our room cleaned every day, basicaly we were harast four times in five minuites she keep going on as we were trying to leave the hotel for meeeting then she insinuated that the room would be very dirty and she entered the room when a do not disturbe sign was on the door, i am appauled and affended by being bullied by a cleaner i was that upset i just needed to leave there and then and i will have to think twice before i stay in the ibis again, i have travel the world and i have never been treated like that very disappointed. Tracey Jones

Room was clean and tidy. Found the chair really uncomfortable to work at the desk but everything else was great.

It was fine: the room was a little small but perfectly adequate, the bed was comfy. More coffee would have been nice

I had a pleasant stay. The room was newly renovated. It was compact, but had everything I needed. Really friendly and helpful staff. Few negative things: the toilet didn't flush well and I had to go for a breakfast to another hotel, coz the bar/restaurant area was under construction.

Fine, no issues.

Staff were extremely helpful and sorted us out amazingly fast. We were not told that the hotel was being refurbished and that you had to leave the building for breakfast. There was no covered walkway. The staff were very helpful arranged another hotel nearby and arranged a taxi to take us thereall with minimum fuss.

Enjoyable

i stay every year for the sparkle weekend. everything is as always ,as it should be though notification that breakfast would be at the novotel would have been appreciated. the move of the check in to near the lifts causes a bottle neck with cases people etc whilst trying to reach the lifts or exit and doesnt work. the new decor is a bit gloomy not to my taste at all

The rooms had lovely, modern décor - as did the foyer/lounge space. However - our room had a somewhat unpleasant smell. It was particularly noticeable at first, but after we aerated the room - this did diminish, although was still noticeable over the course of our stay. There was also faeces in the loo when I first entered the space. I was in a massive rush, that I didn't have time to inform the staff during my stay of this. Furthermore - I checked in online, but this didn't prevent me from having to queue for quite some time (it was over fifteen minutes!) before I checked in. Finally - there was nowhere to enjoy a coffee or snack in the main foyer area, which was somewhat disappointing.

Although the hotel was almost completely through an upgrade, which looks very nice, nobody contacted me to let me know about the lack of facilities available to us. I appreciate we could use the Novotel next door but I feel let down by a he lack of communication.

Good clean hotel