Hotel - ibis Liverpool Centre Albert Dock - Liverpool One
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Ibis Hotel Hotel

ibis Liverpool Centre Albert Dock - Liverpool One Hotel

27 Wapping 
L18LY  LIVERPOOL
UNITED KINGDOM

1,718 reviews
TripAdvisor Rating Based on 1,718 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Electric car recharging units
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 192 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Crib on request
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 3,850 reviews

Our guest reviews for ibis Liverpool Centre Albert Dock - Liverpool One

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,718 reviews
AccorHotels certified review
Lehrerin Friends - 15/09/2017
« Great location and comfortable room »

As the title says. Took the option not to have room cleaned and received vouchers to spend in bar/ restaurant - a good incentive. Very disappointed with reception - I have been using this hotel for several years - the desk has been blocked out by an artistic installation of boxes and knick-knacks, and the staff are casually dressed in t-shirts . Immediate reaction was that the standard of customer service had dropped and this was confirmed by some staff with a laissez-faire attitude - no eye contact, no "good afternoon, have you had a good journey?" (we'd travelled for over 6 hours), just "have you booked?" on arrival. There were insufficient staff at breakfast with some staff trying to cover reception, replenish dishes, fetch decaff coffee (why weren't there any sachets readily available eg next to the tea bags?) and serve at the bar (!) consequently they were run off their feet. I'm in no rush to return to the Ibis - I'm going to try other hotels in the vicinity for my next visits (I come to Liverpool at least twice a year). ALL THE FIRE DOORS WERE CONSTANTLY OPEN (except when I closed them behind me). WHY??????? THIS HAS TO BE A BREACH OF HEALTH & SAFETY AND DOWNRIGHT DANGEROUS. Reception staff said the doors were closed because the noise they made would disturb people in adjacent rooms - so sort out the doors so that they close silently! I LOOK FORWARD TO RECEIVING YOUR EXPLANATION OF THIS SITUATION

AccorHotels certified review
Anonymous Couples - 15/09/2017
« Brilliant staff, good value and good service »

Really good

AccorHotels certified review
Tony K. Business - 15/09/2017
« not good »

For the price paid the standard of accomodation was very poor. Fan in room (number 14) only blew cold air!

AccorHotels certified review
Aristotle Couples - 15/09/2017
« Staff very helpful, but room too hot for us. »

First night the room cooler didn't work and we were offered another room but as it was past midnight we didnt bother. The cooler was fixed on the second night and helped a bit - but it was still too warm for us. Opening the window just let in the traffic noise - not a lot but enough to stop us sleeping. Staff brought us a fan and did all they could, but I think it really needs a better A/C system if you want a cold bedroom - which we are used to. Breakfast etc all as expected. Electric car charger kept clear for us too, so I say - Staff excellent, room clean, bed comfy, A/C not much use!

AccorHotels certified review
Mahesh Business - 14/09/2017

It was good. For the price I paid the service provided was appropriate

AccorHotels certified review
Karl B. Business - 13/09/2017
« Very small room »

The hotel was clean and tidy and obviously been recently modernised however the double room we were in on the ground floor was so small. There was probably less than 2ft between the end of the bed and the wall to the bathroom. Due to the small room it also meant that side of the bed was very close to the door to the room, so close that you could hear peoples footsteps as they walked past the door. The shower door leaked in our room also. The breakfast was very nice however with a decent choice of hot and cold food.

AccorHotels certified review
Mrs R. K. Couples - 12/09/2017
« Mrs R K. »

We booked this for a one night stay to see a show,very pleased with room,comfortable bed,large bathroom,very clean,we were lucky to have a view of the docks which was very pleasing,breakfast was very nice,the outside area was clean and imagine it to be lovely in the summer,no complaints at all but would suggest more comfortable seats in the reception/bar area,having its own car park at a reasonable price is also a bonus !

AccorHotels certified review
Happy Families - 12/09/2017
« Great every thing you need was there »

Clean tidy great welcome. Staffing was there to help .rooms clean and well presented. Every day serve was of a good standard. Would go again .

AccorHotels certified review
Phil H. Couples - 12/09/2017
« Phil »

Hotel staff were helpful and courteous. Hotel was well situated for easy walking distance to city centre and dock facilities. Breakfast was reasonable, but somewhat limited in choice for the price. Room was ok for the limited number of days (4) we stayed there, but facilities for hanging cloths was inadequate for two people. Carpet was stained in places as was the bedsheet, which required changing. Good to have the car parking facility at the hotel. Overall the experience was fairly average, let down by the wardroom facilities and cleanliness of the carpet and bed linen. Would probably stay again for short durations only.

AccorHotels certified review
M T. Couples - 12/09/2017
« Ok but wouldnt stay again »

Staff very friendly, no parking spaces at hotel, room hadnt been cleaned properly and curtains were damaged.

TripAdvisor review
Family - 12/09/2017
« Derin »

The location of hotel was excellent and check in check out were finalindedir very quickly. I mostly prefer Ibis hotels in my trips to European cities. Security in the hotel and flora were excellent. Only negative condition for me that The rooms can be a little bit wide .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thankyou for taking the time to leave your feedback, I really hope you enjoyed your time in Liverpool and your stay with us. I'm glad you found our location at the Albert Dock convenient for everything you wanted to do during your visit. I hope we get the chance to welcome you back again in the future. Regards, Stephen Maddison Team Leader

AccorHotels certified review
Diane L. Friends - 11/09/2017
« Like staying in a smelly hostel »

Reception/checking in was fine. Downhill from there. Room numbers were 302 and 303, corridor and rooms smelt dreadful, both were described as twin. The beds were extremely narrow (max 2'6") and pushed together, only able to separate very slightly due to fixed bedside shelves and the room size which was easily the smallest I've ever seen. Bed was hard and uncomfortable, furnishings were poor and very basic. There was a large wet patch on the carpet near the bathroom which was turning mouldy.

AccorHotels certified review
Keith Couples - 11/09/2017
« Staff helpful, clean room, breakfast great - what more could you wish for? »

Good value hotel compared to other hotels in Liverpool and we had no complaints at all. Car parking was reasonable charge also - full charge was covered by payment on checking out of the hotel. Will certainly consider the IBIS again should we wish to visit Liverpool in the future.

AccorHotels certified review
V J. Families - 11/09/2017
« Truly a wonderful experience lovey hotel »

I have been very impressed with the professional and polite staff at this hotel nothing was too much trouble. all staff need were polite helpful and courteous. So well done to the whole team 110% Effort.

AccorHotels certified review
Avisparkle Couples - 10/09/2017
« Amazing hotel for the perfect break. »

Super efficient staff that will go above and beyond to make sure your stay is perfect. Rooms are clean and comfortable, breakfast is delicious and location ideal for everything.

AccorHotels certified review
Joannemcgrattan Families - 10/09/2017
« Ms »

Not very helpful staff outside our room and outside in the garden over run with rats manage said close your blinds don't look could sleep with them scratching outside window went out at 4.30 am for cigarette because could sleep more rats night security laughed saying lucky you haven't seen any inside absolutely disgusting will never use your hotel again .

AccorHotels certified review
Bryan L. Families - 10/09/2017
« Great budget hotel in the heart of the water front offering comfortable accommodation and good service »

The hotel was very well situated opposite the Albert Dock and close to L1 shopping centre. Our room had a great view of this area. The room is comfortable with excellent bed, and good sound proofing which enabled us to get a good night's sleep. We took our cavalier KC with and he loved it too! Breakfast was more than adequate. Lots of choice. Great coffee and croissants! The service was good and parking spaces very generous. We have stayed in plenty of hotels in Liverpool and this is now top of our list!

AccorHotels certified review
Ms C. P. Couples - 10/09/2017
« Ms »

Conveniently situated near Albert Dock. Clean, modern.

AccorHotels certified review
F V. Couples - 09/09/2017
« The canges to the breakfast »

We were used to the usual breakfast, I do not know when the change took place, all I can say is that is not the pleasant experience now that it was in the past. Bowls in one corner, the cereals at the end of an aisle, no refuse bin for rhe empty packets, the choice of cereal minimal.The breakfast itself, not really worth queueing up for. No fried eggs, only streaky bacon and that was salted, no grilled tomatoes, scrambled egg very dry and lacking in taste, the sausage was edible.

AccorHotels certified review
Anonymous Couples - 09/09/2017
« Basic and small rooms, but good overall »

Only a whistle stop visit of one night so met our needs adequately

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