Hotel - ibis Liverpool Centre Albert Dock - Liverpool One
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Liverpool Centre Albert Dock - Liverpool One Hotel

4.0/5 2,114 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 50.00 GBP Non member rate
From 47.50 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 192 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 6,247 reviews

Our guest reviews for ibis Liverpool Centre Albert Dock - Liverpool One

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,114 reviews
G H. Couples - 20/03/2019 AccorHotels certified review
« Excellent 6 night stay with our dog »

We chose the Ibis Albert Dock as we regularly stay there with our dog. This time however it was not for pleasure as such, as we had to take our dog for an operation, to the Liverpool University Small Animal hospital, at Neston on The Wirral. We wanted to stay somewhere familiar, before and after his surgery. All the staff were genuinely concerned about him and asked about him on a regular basis. The rooms are alway perfect for our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GARY H., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that your dog is recovering well from its operation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

H C. Couples - 20/03/2019 AccorHotels certified review
« Claustrophobic and poor service and food »

We were not expecting a large spacious room but the room we got we could not even pass each other in. We opted to have breakfast but it was nowhere near worth the £8,95 charge and staff were unable to replenish clean dishes quick enough. You could surely provide them with enough crockery. Then when we checked out we were told that there was a charge of £15 due for the car park. This was the first we heard of this. Overall we have no plans to use an IBIS hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HAZEL C., Thank you for taking the time to leave your feedback, I apologise that your stay did not live up to your expectations. I am sorry about the size of the room; unfortunately there is not a lot we can do about it. We do have some rooms slightly bigger, feel free to request it in future upon reservation time. I do apologise that our breakfast didn't meet to your expectations on this occasion. Parking is £10 per day for guests until 12pm day of check out, which is advertised on all websites we are listed on. The price we charge is competitive for the area of the city we are located. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apolline Lecocq, Assistant General Manager.

David K. Friends - 20/03/2019 AccorHotels certified review
« Mr »

Excellent location for us and a very friendly and helpful staff . We also enjoyed the laid back nature of the hotel and the complimentary tea and coffee.....much appreciated, particularly with the weather conditions outside over our long weekend stay....suffice to say we managed to get out and about and always looked forward to getting back to our base.....the hotel !! Many thanks from an appreciative long term customer !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID K., Thank you for taking the time to share your review, I’m really happy that you enjoyed your stay with us. I am delighted you appreciated the friendliness and helpfulness of our team; please rest assured your positive feedback will be passed on to all our talents. I am pleased you enjoyed having complimentary hot drinks, available 24/7 and it warmed you up from the windy and cold weather we had during the week-end. We look forward to welcoming you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Mary P. Couples - 20/03/2019 AccorHotels certified review
« Excellent!! »

Booked a two night stay & from beginning to end we had excellent service ..comfortable room & spotlessly clean ..lovely breakfast & lots of choice .

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARY P., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

Amanda C. Families - 20/03/2019 AccorHotels certified review
« Great location - helpful staff »

Hotel was great. Was on ground floor and found the rooms a bit small and cold. Floors were particularly cold underfoot. Staff were fantastic and really helpful. Check in was smooth, rooms ready early and food great value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMANDA C., Thank you for taking the time to leave your feedback, I’m really happy that you enjoyed your stay with us. I am delighted you appreciated the friendliness and efficiency of our team and you found the location of our hotel so convenient. Feel free to request an extra heater from our reception team in future if you need it. We look forward to welcoming you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

M B. Business - 19/03/2019 AccorHotels certified review
« M B. »

Great room , nice staff , good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus B., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

Anonymous Couples - 19/03/2019 AccorHotels certified review
« Enjoyable stay and lovely staff »

We visit the Ibis in Liverpool on a regular basis and always enjoy our stay. The staff are always very professional and our room overlooks the Albert Docks which is first class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID O., Thank you for taking the time to leave your feedback, I’m really happy that you enjoyed once again your stay with us. I am delighted you appreciated the friendliness of our team; please rest assured your positive comment will be passed on to all our talents. We look forward to welcoming you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Rachael T. Friends - 19/03/2019 AccorHotels certified review
« OK »

Hotel was clean, parking was good but breakfast left a lot to be desired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RACHAEL T., Thank you for taking the time to leave your feedback, I’m really happy that you enjoyed your stay with us, however I am sorry that our breakfast didn't meet to your expectations on this occasion. I hope we get the chance to welcome you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Lauren Couples - 19/03/2019 AccorHotels certified review
« Great Location »

We visited Liverpool for my Husbands 30th. The location of the Hotel was perfect for us as we were going to be visiting Liverpool city centre quite a lot during our stay. The hotel room was very clean and tidy and the bed was really comfy. I would highly recommend this hotel to everyone. I will definitely be coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAUREN T., Thank you for taking the time to leave your feedback, I’m really happy that you enjoyed your stay with us. I am delighted you appreciated the location of our hotel. Hoping you had a lovely time visiting Liverpool, we look forward to welcoming you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Lunda Families - 19/03/2019 AccorHotels certified review
« Average »

A lot of wasted space. Huge foyer, plug too low hair dryer kept pulling out of the socket 2 beds cramped into a small space in main part of room. Sockets only on one side of the beds. TV sticking too far out of the wall and not enough space between the beds and tv to get past without ducking. Location of hotel excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear YANG T., Thank you for taking the time to leave your feedback, I apologise that your stay did not live up to your expectations. I am sorry for the size of the room; unfortunately there is not a lot we can do about it. We do have some rooms slightly bigger, feel free to request it in future upon reservation time. Feel free to contact our 24 hours reception in future if you have any issue happening during your stay. Our team will be happy to assist you as much as they can to solve the inconvenience occurred. I am pleased you found the location of our hotel convenient. I hope we get the chance again in the future to welcome you back. Kind Regards, Apolline Lecocq, Assistant General Manager.

Aoife Couples - 19/03/2019 AccorHotels certified review
« Cosy, modern and relaxing. »

We really enjoyed our stay here, thank you! Although the rooms are small, they are so cosy! We loved how modern the hotel was and how close it is to everything, we would definitly stay again! Also, staff were really friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear AOIFE K., Thank you for taking the time to leave your feedback, I’m really happy that you enjoyed your stay with us. I am delighted you appreciated the friendliness of our team; please rest assured your positive comment will be passed on to all our talents. I hope we get the chance to welcome you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Phil Families - 18/03/2019 AccorHotels certified review
« Comfortable »

The hotel was clean. The breakfast area was quite small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP A., Thank you for taking the time to leave your feedback, I’m really happy that you enjoyed your stay with us. I am sorry about the size of our breakfast area, it can get really busy on specific time, and usually spaces get available within 5-10 minutes. I hope we get the chance to welcome you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Anonymous Families - 18/03/2019 AccorHotels certified review
« A very disappointing room »

The check in staff were lovely and helpful. But the room was shockingly poor. It was booked as a twin room, but no space between beds and barely any space around the bed. The room was really rather bleak. I may not have minded / but we had paid £200 for one night. This felt like shockingly poor value. We have stayed in a number of other hotels in the area and this was by far the worse value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOVEDAY H., Thank you for taking the time to leave your feedback, I apologise that your stay did not live up to your expectations. Our prices can be high on event dates as these reflect the demand. We are always competitively priced with other local hotels. I am sorry for the size of the room; unfortunately there is not a lot we can do about it. We have some rooms slightly bigger; feel free to request it in future upon the reservation time. I am pleased you appreciated the friendliness and helpfulness of our team. I hope we get the chance again in the future to welcome you back. Kind Regards, Apolline Lecocq, Assistant General Manager.

Anonymous Couples - 18/03/2019 AccorHotels certified review

A pleasant experience, very clean facilities, helpful staff, but we missed the usual checking in desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN C., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning our welcome area, we don't have a reception desk anymore; our team is now mobile and are able check you in, anywhere in our lobby. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

Barry Couples - 18/03/2019 AccorHotels certified review
« Satisfying »

Clean room, food reasonable, drinks a little expensive but overall satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear BARRY S., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

Vicky Families - 18/03/2019 AccorHotels certified review
« Lovely stay »

We had a broken toilet but staff dealt with thus extremely well

Our hotel has responded to the review
Our hotel has responded to the review

Dear VICKY M., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise that you encountered an issue with the toilet however I am pleased our team could fix it for you and solve the problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager

Anonymous Families - 18/03/2019 AccorHotels certified review
« Accommodation was basic and adequate for our needs »

Very friendly staff, easy parking and check-in, close to arena, good breakfast, pleasant lobby and bar area and facilities adequate to our needs. Bed was comfortable and room clean. Menu looked good, but I misread it, and when we came over for lunch, we were disappointed to find lunch was unavailable. On the negative side, our room needed updating as it looked a little tired, and our pillows were very hard so slept without. It was very cold and noisy at night because the window wouldn't quite shut to properly. The weather was exceptionally bad so the noise from the rain and wind was very bad, on top of the usual traffic noise, and sirens from the police headquarters next door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN F., Thank you for taking the time to leave your feedback, I’m really happy that you enjoyed your stay with us. I am delighted you appreciated the friendliness of our team and you found our bed comfortable. However I am sorry you found our pillow too hard, we all have different personal preferences. I do apologise for the noise coming from outside, we are located in the city centre and we are exposed to different type of noise coming from outside. Feel free to contact our 24 hours reception in future if you have any issue happening during your stay. Our team will be happy to assist you as much as they can to solve the inconvenience occurred. We are also able to provide extra heater upon request if you need it. I hope we get the chance to welcome you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Anonymous Families - 18/03/2019 AccorHotels certified review
« Ms M. »

Staff were polite and very helpful. Room was clean and comfortable. Breakfast was very good. Check in and check out simple and smooth

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE M., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assistant General Manager.

Couples - 18/03/2019 TripAdvisor review
« A great place to stay »

We have stayed at this hotel several times and will stay again. The staff are particularly friendly,helpful and efficient and we would give a special mention to Simon who sorted out a problem with our bathroom very quickly and efficiently. The hotel is also very well placed for the sites of Liverpool and the restaurants, bars and shopping centre. It also has private parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback, I’m really happy that you enjoyed once again your stay with us! I am delighted our reception team fixed the issue you had with the bathroom; please rest assured your positive comment will be passed on to all our talents and specially Simon. I am glad you found the location of our hotel very convenient. Hoping you had a lovely time exploring Liverpool, we look forward to welcoming you back again soon. Kind Regards, Apolline Lecocq, Assistant General Manager.

Andy C. Business - 17/03/2019 AccorHotels certified review
« Efficient well run Hotel »

Nice hotel, friendly staff with a fast and smooth check in/out system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy C., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apolline Lecocq, Assitant General Manager.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 50.00 GBP Non member rate
From 47.50 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates