Mercure São Paulo Nações Unidas Hotel 4 stars

TripAdvisor rating 3.5/5 601 reviews
Mercure São Paulo Nações Unidas Hotel
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+ 21 Services
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Hotel extras

  • Close to Morumbi, Market Place, Jardim Sul and Interlagos shoping centers.

  • Near exhibition centers Transamérica, WTC and Imigrantes.

  • Less than 1km from the Granja Julieta station of CPTM.

  • Near the American Consulate.

  • Near Citibak Hall, Tom Brazil, Teatro Alfa and Morumbi Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Room for hearing impaired guests
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Nações Unidas Hotel

R Prof Manoelito de Ornellas 104
Chacara Santo Antonio
04719040
são paulo
brazil

Tel: +551151883855

Fax: (+55)1151883866

Contact email

Check-in from 12h00

Check out up to 12h00

  • PARQUE STO ANTONIO :   675 A CARREFOUR

  • SÉ / CHACARA SANTANA :   5318 CARREFOUR

  • SAO JUDAS :  

  • By plane

    CONGONHAS At 8.4km / 5.22 miles

  • By plane

    GUARULHOS At 52.8km / 32.81 miles

  • By train

    ESTACAO MORUMBI At 7km / 4.35 miles

  • By train

    GRANJA JULIETA At 0.5km / 0.31 miles

GPS :-23.631961, -46.710641

Currently, close to our hotel

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 7 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 8 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 8.9 km

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 12 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 12 km

The Banespa Building, visit

From 01/01/2013 to 31/12/2019

At 12 km

Tour of the Estação da Luz

From 01/01/2017 to 31/12/2019

At 13 km

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 13 km

Pinacoteca, São Paulo State Art Gallery, visit

From 01/01/2011 to 31/12/2019

At 13 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 19 km

Our accommodations

Comfortable standard and luxury apartments measuring 291 sq. ft. (27 m²), with everything you need for a comfortable stay: fully equipped kitchen, desk, closet, electronic safe, cable TV, and wired and wireless Internet.

Superior Room with a double bed

  • Max. number of persons: ‌2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 2 single bed

  • Max. number of persons: ‌2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed and 1 single bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 3 single beds

  • Max. number of persons: ‌3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Luxury Room with 1 double bed and fitted kitchen

  • Max. number of persons: ‌2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Adapted Superior Room

  • Max. number of persons: ‌2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

BOM JARDIM

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 70 m²

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Mercure São Paulo Nações Unidas Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,759 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

601 reviews

As expectation

Customer review rating 4.3/5

Anonymous Business - 01/07/2019 AccorHotels certified review

appropriate to the expectation

Prezado Sr. Luciano, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Great experience

Customer review rating 4.3/5

O. Business - 01/07/2019 AccorHotels certified review

Very good apartment

Prezado Sr. Andre, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Pleasant hotel with minor inconveniences.

Customer review rating 4.3/5

Alejandro Business - 01/07/2019 AccorHotels certified review

Overall good experience, the breakfast, shower and bed were awesome. My bathroom had a leak that was never fixed during my two week stay and doing laundry is outrageously expensive.

Estimado Alejandro C., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure São Paulo Nacoes Unidas Hotel. Es siempre un placer recibir comentarios de nuestros huéspedes. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

Far from Mercure service

Customer review rating 4.3/5

Everson Business - 10/06/2019 AccorHotels certified review

The hotel is badly structured and don't correspond with Mercure standard.

Prezado Sr. Everson, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Nacoes Unidas Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Disappointing

Customer review rating 4.3/5

Cristiane J. Business - 31/05/2019 AccorHotels certified review

All the elevators were stationary due to an external problem, and because of that I had to down the 6th floors with my luggage . Also the room was full of dust that helped my allergy.

Prezada Sra. Cristiane, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Nacoes Unidas Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Excepcionalmente tivemos um problema com nosso gerador que passou a interferir no fornecimento de energia, causando deficiência no funcionamento dos elevadores. A equipe técnica foi acionada e algumas horas depois solucionou o problema. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Bad acoustic insulation

Customer review rating 4.3/5

Ana S. Business - 27/05/2019 AccorHotels certified review

It is possible to hear all the noises that come from the street due to the lack of proper acoustic insulation on the rooms. Additionally, the light from the corridor enters in the room through the door frame, and stays on all night long.

Prezada Sra. Ana, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Nacoes Unidas Hotel. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Gostaríamos de destacar que estamos em processo de instalação de janelas antirruído em nossos apartamentos. A unidade 901 em que esteve hospedada já dispõe deste equipamento, porém, para o isolamento adequado todas as janelas devem permanecer fechadas. Com relação à iluminação do corredor, sua observação já foi direcionada ao nosso setor de manutenção para que verifique o sensor deste andar. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

grateful

Customer review rating 4.3/5

Jajan Business - 22/05/2019 AccorHotels certified review

thankful of the long month stay, not perfect but my stay there gives me comfort and ease. the staff were kind.

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Nacoes Unidas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Dirty and bugs

Customer review rating 4.3/5

Israel A. Business - 15/05/2019 AccorHotels certified review

The bathroom was dirty I asked to clean when I left in the morning and when I came back at night still dirty. I had bed bug bites all over my body as well as mosquito bites, same ... asked in the morning to change me from room and came back and nothing was done. I wasn’t changed just the service person went int and spray some product to kill mosquitos....

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nacoes Unidas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

good

Customer review rating 4.3/5

Eliane Business - 13/05/2019 AccorHotels certified review

it was ok, friendly staff

Prezada Sra. Eliane, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. Destacamos ainda que clientes associados ao nosso programa de fidelidade Le Club Accorhotels possuem descontos exclusivos para reservas através de nossos websites (www.accorhotels.com ou www.mercure.com) ou nosso app. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico F. Gerente Geral Mercure SP Nações Unidas

Excellent localization, room and staff

TripAdvisor rating 3.5/5

Vinicius B Couples - 24/04/2019 TripAdvisor review

This hotel has an excellent localization in the city, spacious rooms and the staff is very helpful and polite. I was very pleased with the roof pool, the welcome drink and the garage service, quick and did not have all the red tape the other hotels have with check-in and check-out tickets and such: the reception desk would phone in and ask to bring my car directly, much quicker.

Dear Vinicius B, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nações Unidas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Comfortable and very well located

Customer review rating 4.3/5

Daniela G. Business - 20/04/2019 AccorHotels certified review

My experience was really nice. Te hotel is very well located and comfortable. The hotel staff was very friendly and always willing to help. The breakfast is good, but it does not have many options.

Prezada Sra. Daniela, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

i would recommend this hotel.

Customer review rating 4.3/5

Anonymous Business - 15/04/2019 AccorHotels certified review

good.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Nacoes Unidas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

not to repeat

Customer review rating 4.3/5

Ennio M. Business - 19/03/2019 AccorHotels certified review

After a long flight from Europe I arrived in the room and there was no toilet paper and no shampoo for a shower. I tried to call the housekeeper several times and nobody answered. I tried then the reception and nobody answering as well. I tried again 15 minutes late and still nobody answered. Finally after about 30 min from the first call someone picked up the phone ant the reception but could not speak English (Spanish and Portuguese but not English) so it took a while to understand each other but finally I got what i needed. I couple of days later I arrived at the hotel at 5pm and the room was not cleaned , bed was not made. I called the housekeeper and as usual no answer. I called the reception and after few attempt they picked up the phone. I explained the room has not been cleaned and they said they will send someone immediately . I went to to the gym and came back about one hour later and the room was not prepared. I went directly at the reception ( no point to call and wait long time before someone answering !!) . They say they will send someone. I said not immediately because after the gym I wanted to take a shower. I went back in the room to take a shower and the housekeeper knock the door with towels and shampoo (??) . I took them and asked to come back to clean the room because I was about to take a shower , but she could not understand me in English. Nobody at the reception picked up the phone. Anyway I got ready for dinner and passed by the reception before leaving and told them, again, the room has to be cleaned form the night before. The person at the reception was sorry and said it will be immediately taken care of while I was out for dinner. I came back after dinner but the room was not cleaned same as when I left . So I gave up !! In general the people is nice but very few of the personnel speaks or even understand English. Cannot be a business hotel for international travelers

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nacoes Unidas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Everyone was extremely helpful and amenable

Customer review rating 4.3/5

Gg Business - 17/03/2019 AccorHotels certified review

I felt everyone was willing to provide me with the appropriate information and ensure I had a successful trip

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Nacoes Unidas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas
Customer review rating 4.3/5

Anonymous Business - 10/03/2019 AccorHotels certified review

Only one light out of four worked in the room. The refrigerator makes such a noise that it is impossible to sleep

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nacoes Unidas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Modest experience

Customer review rating 4.3/5

Antonio Business - 07/03/2019 AccorHotels certified review

Old and simple Infrastructure. Not got help with power adapter. Not hamburger bread in hamburgers.

Estimado Antonio Jose A., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure São Paulo Nacoes Unidas Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

Good

Customer review rating 4.3/5

Durval S. Business - 06/03/2019 AccorHotels certified review

I received two receipts, needed all charges in one receipt only

Prezado Sr. Durval, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Pleasant stay

Customer review rating 4.3/5

Guy Business - 04/03/2019 AccorHotels certified review

Pleasant stay. Personnel is courteous and some could speak good english. Rooms are clean. The only issue was that my collegue staying in the same hotel found a cockroach in her pillow.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Nacoes Unidas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Not so good. Too external noise, room without noise isolation

Customer review rating 4.3/5

Wellington S. M. Business - 01/02/2019 AccorHotels certified review

Not so good. Too external noise, room without noise isolation

Prezado Sr. Wellington, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São Paulo Nacoes Unidas Hotel. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. O apartamento em que esteve hospedado dispõe de janela antirruído no quarto e para o devido isolamento a mesma deve permanecer fechada. Todas as unidades da ala da frente do hotel já constam com este equipamento e estamos em processo de instalação na ala dos fundos. As janelas são constituídas de vidro triplo exatamente visando o melhor conforto de nossos hóspedes, pois o fluxo de carros e ônibus em nossa rua é bastante intenso. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

It was smooth.

Customer review rating 4.3/5

Dalmeida Business - 07/01/2019 AccorHotels certified review

Good ac, nice beds, clean sheets and towels, competent and respectful employees. There is a fine rooftop with poo and garden. I reccomend it.

Dear Diego, We very much appreciate your comments regarding your stay at the Mercure São Paulo Nações Unidas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira Gerente Geral Hotelaria Accor Brasil S/A
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