Hotel - Mercure Sao Paulo Nacoes Unidas Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Nacoes Unidas Hotel

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3.5/5 553 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Comfortable standard and luxury apartments measuring 291 sq. ft. (27 m²), with everything you need for a comfortable stay: fully equipped kitchen, desk, closet, electronic safe, cable TV, and wired and wireless Internet.

  • 141 rooms
  • 100% non-smoking hotel
  • 14 family rooms
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,177 reviews

Our guest reviews for Mercure Sao Paulo Nacoes Unidas Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 553 reviews
AccorHotels certified review
Sandra G. Business - 29/01/2018
« room cleaning & services could be improved »

the room was not very well clean, there was no amenities like shampoo (basic) for 3 days, I had to call front desk and did not take it to my room, so had not alternative to request for it directly into reception just for last day. Asked for an iron, not available, next day sent one and was not working, so had another call to request a good one. there were so many situations during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sandra Veronica G. Sanchez, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Sao Paulo Nacoes Unidas Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

AccorHotels certified review
Israel A. Business - 24/01/2018
« Good stay clean good price »

The room was very nice, I like the kitchen, the closet what I didn’t like was the sewer in the middle of the bathroom, the pillows are not comfortable Sámano and bad quality and the towels that are very old and not soft. The Fitness center needed maintenance, do not have a lot of weights. The shower comes with an outstanding pressure I really enjoy every single bath that I took.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Israel A. Figueroa, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Nacoes Unidas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Could you tell us what maintenance exactly is needed? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Aldemar G. Business - 09/01/2018
« Satisfied but with some points to be improved »

On average. Laundry service must be available for the same day without additional charge (other hotels have). There were mosquitos in the room in this stay.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Aldemar G., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Sao Paulo Nacoes Unidas Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

AccorHotels certified review
Luis G. Business - 18/12/2017
« Muito Bacana »

It was a very pleacent staying at the hotel, new rooms very good food, quiet place and very close to my company adress.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Luis Miguel G., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Sao Paulo Nacoes Unidas Hotel. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

TripAdvisor review
Business - 12/12/2017
« Just one night »

Everything was good except for the price of food and beer, both were very expensive. One long neck (Stela)12,00 BRL! The breakfast 52,00 BRL for two people, it's too much in my opinion. It'd be a great ideia to rethink about it. Brazil has been living a crisis moment. The worst in its History.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Reinaldo, Agradecemos por seus comentários sobre sua hospedagem no Mercure SP Nações Unidas, é sempre importante receber feedback de nossos hóspedes. Será um prazer recebê-lo novamente em uma futura hospedagem. Atenciosamente, Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Marcelo A. Business - 11/12/2017
« Poor quality of service »

Hotel with poor quality and not able to accumulate Accor point in it. In past I was a diamond customer and I stop using Accor service due to several issues. Several years later issue remains.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcelo, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Nacoes Unidas Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Gostaríamos de aproveitar para esclarecer sobre a não possibilidade de creditarmos a pontuação desta sua hospedagem. Verificamos sua reserva e identificamos que foi efetuada através de um website de reservas on line (ex: booking.com; expedia.com). Estes canais não são elegíveis para pontuação, conforme política do programa de fidelidade Le Club Accorhotels. Sugerimos que para futuras reservas, acesse nossos canais on line (www.accorhotels.com ou www.mercure.com) ou ainda nosso APP. Através do acesso direto, clientes associados ao Le Club Accorhotels possuem descontos exclusivos e a garantia da política de benefícios e pontuação. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Fabian L. Business - 11/12/2017
« good but hotel needs more flexibility to changes or modifications in the bill »

Good. however the Hotel needs to improve the following things: 1- breakfast: every day the same food (eggs, bread, etc). Hotel needs to think that there are many foreign people that eat different. thinking about to have a American breakfast options. 2. pillows too hard 6 height 3. for the bill (corrections), it is amazing the inconsistency of data informed to the hotel people to take into account for the final bill. also many bureaucratic process. my first bad experience compared with others worldwide hotels regarding this request

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Fabian B., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Sao Paulo Nacoes Unidas Hotel. Es siempre muy importante recibir feedback de nuestros huéspedes. Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y le esperamos en su próxima visita a São Paulo. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

AccorHotels certified review
Fabio R. Business - 02/12/2017
« Always a good choice »

Everything was ok, but I’d like to have more vegan options in the breakfast (a butter or cream “cheese”, “cheese” bread etc).

AccorHotels certified review
Anonymous Business - 15/11/2017

Satisfatoria

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Juliana, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Destacamos ainda que clientes associados ao nosso programa de fidelidade Le Club Accorhotels possuem descontos exclusivos para reservas através de nossos websites (www.accorhotels.com ou www.mercure.com) ou nosso app. Não deixe de se cadastrar gratuitamente. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Rishi R. K. Business - 14/11/2017
« Rishi »

This is to mention, I am gold member. Still When I reached @ hotel seems like no one cares for the same. I got my welcome drink 2 days after. Even after complaining about the dirty swimming pool no action was taken. They never provided me with the water as well. I will not stay in that hotel in future especially in Sao Paulo. No one understand English except 2 people and it was difficult to make everyone understand about the requirement. One day I ordered food from the restaurant in the hotel and I must say it was pathetic. So, I will never recommend this hotel in Sao Paulo anymore. I had much better rather would say excellent experience in Mercure, Poland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Nacoes Unidas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

AccorHotels certified review
Renata Business - 06/10/2017
« Good value for money. »

No frills but comfortable and conveniently located.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Renata, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
L. Business - 05/09/2017
« Good Hotel , good service and good location »

Satisfied with the overall stay Staff has helpful and wiling to support the requests

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Vitor, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Destacamos ainda que clientes associados ao nosso programa de fidelidade Le Club Accorhotels possuem descontos exclusivos para reservas através de nossos websites (www.accorhotels.com ou www.mercure.com) ou nosso app. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Joao A. Business - 29/08/2017
« Hotel is good but the restaurant is too overpriced »

It was a good business week stay, but got shocked to see a small beef strip cost around 40 dolars.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. João,, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Nacoes Unidas Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Gostaríamos de informar ainda, que dentre os pratos de nosso cardápio, o que possui valor mais elevado é a Picanha grelhada (servida com dois acompanhamentos) no valor de R$ 65,00. Nenhum dos itens têm valor equivalente à US$ 40. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Maria P. B. C. Business - 23/08/2017
« Lack of interest for the written signs »

The hotel is quite ok. Comfortable. But I felt less valued by knowing that the hotel does not care about writing all the signs in proper Portuguese (country's native language), and does not care for the understading by foregin guests, who have to guess the Google Translator job into English. Google Translator would do a better job, actually. An international brand such as Accor can afford to pay for a decent translator. It is not that expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Paula, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nações Unidas. We appreciate your observations, practically all of our signs are in portuguese and english. If you could please let us know which sign was not in proper portuguese so we could fix it. We are grateful for you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira Gerente Geral Hotelaria Accor Brasil S/A

AccorHotels certified review
Flavio Business - 20/08/2017

The access to the area is a bit confusing due to some work being done on the streets close by.. Other than that stay was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Flavio, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Ressaltamos que boa parte de nossa região vem passando por grandes obras para melhoria dos acessos viários e momentaneamente há uma série de desvios. Destacamos ainda que clientes associados ao nosso programa de fidelidade Le Club Accorhotels possuem descontos exclusivos para reservas através de nossos websites (www.accorhotels.com ou www.mercure.com) ou nosso app. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Marcos O. Business - 20/08/2017
« Noisy. »

It was a good experience with the employees, they're very polite and sympathetic. Breakfast was good. What I disliked is maybe not exactly hotels fault. The street is very noisy, I was in room 701 and although it's in 7th floor I could hear the loud traffic, waking me up every day sooner than I d like or than was necessary. If I stay at your hotel again I ll ask for a room in the back of the hotel. Friends stayed there and they said it was quiet. My air conditioner - turned on for heating - was vibrating loud outside of my window. I just used for a moment and decided for more blankets. It was really cold those days in Sao Paulo. Gym is fine, but needs heavier weights. Elevator on 7th floor had some malfunction and for several times wouldn't go until I opened and closed the door again.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcos, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Nacoes Unidas Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Gostaríamos de ressaltar que inserimos em seu cadastro a preferência por apartamento de fundos. Desta forma, havendo disponibilidade, suas futuras hospedagens serão direcionadas para os quartos nesta localização. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Steve F. A. Business - 18/08/2017
« Second Stay at Mercure Hotel »

My stay was perfect, no problems with check in or late check out. Enjoyed using Google translator to converse with café staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Nacoes Unidas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

AccorHotels certified review
Victor R. Business - 28/07/2017
« Very satisfied. »

Awesome room, and breakfast. Great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Victor, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Carlos Business - 27/07/2017
« Noisy room! »

A very noisy room #110. The ar conditioning machine outside sound can be heard. Also noise from the streets.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Nacoes Unidas Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

AccorHotels certified review
Guilherme Business - 17/07/2017
« Good »

Good but with some recurrent issues.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Guilherme, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

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