Hotel - Mercure São Paulo Nações Unidas Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Nações Unidas Hotel

3.5/5 570 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Comfortable standard and luxury apartments measuring 291 sq. ft. (27 m²), with everything you need for a comfortable stay: fully equipped kitchen, desk, closet, electronic safe, cable TV, and wired and wireless Internet.

  • 141 rooms
  • 100% non-smoking hotel
  • 14 family rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 3,627 reviews

Our guest reviews for Mercure São Paulo Nações Unidas Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 570 reviews
Flavio T. F. Families - 11/07/2018 AccorHotels certified review
« Very comfortable and affordable »

The room is very quiet and the bed is super comfortable. The quality of the mattress is very superior. The room was very clean as well as the bathroom. The only problem was the hair dryer which was not working properly. There is a variety of channels available on the tv and the size is good, not too small and not too large. The reception is very kind and useful to provide all the information we need. The check in and check out were fast. The breakfast is amazing. A lot of types of breads, cakes, fruits and juices. There is enough food for all the guests and the people responsible for the restaurant are very kind and always available to provide anything that you need. The Nespresso is also an indispensable item on the breakfast. There are some options for the capsules. The only pending item was The hair dryer which was not working properly. The gym area and the sauna was amazing as well. The temperature was not appropriated to swim. However the was a lot of people la

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Flavio, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Informamos que já foi solicitado ao nosso setor de manutenção que verifique o secador comentado. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

C. F. Business - 05/07/2018 AccorHotels certified review
« Nice but it can improve »

The room was wonderfull. Only remark is that the staff needs to learn english. There was only 1person who spoke english.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nacoes Unidas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Kuljeet G. Business - 29/06/2018 AccorHotels certified review
« a nice experience for stay. »

It was nice stay. except after checkout and paying parking fees, i was asked to pay parking fee again.didnt had time to argue so eventually paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kuljeet, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nações Unidas. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have checked your invoice and it was charged 4 car park´s night, Was the car parked during the 4 nitghs? Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira Gerente Geral Hotelaria Accor Brasil S/A

Matilde L. Business - 25/06/2018 AccorHotels certified review
« The service was good. The location of the hotel was not nearby main city sights. »

In general, service was good. The hotel is clean, efficient, although quite simple compared to other Mercure hotels in Sao Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Matilde Cristina L. Herrera, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure São Paulo Nacoes Unidas Hotel. Es un placer recibir sus comentarios. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

Anonymous Business - 22/06/2018 AccorHotels certified review

Was OK. It was very difficult finding someone who speaks English. I had to ask for things several times to get a proper answer. My room service order was wrong the first night I was there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nacoes Unidas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Carlos Solo - 17/06/2018 AccorHotels certified review
« Great »

It was confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Carlos Hernan C., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure São Paulo Nacoes Unidas Hotel. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

Guillermo Business - 15/06/2018 AccorHotels certified review
« Conveniently located, good breakfast, comfy beds »

The location is perfect for those attending business in the area. A large supermarket is located just behind the hotel, five minutes walking distance from the hotel. The metro station Granja Julieta also few minutes walk. A short ride will take you to Morumbi Shopping. The personnel at hotel is friendly and helpful. At the reception they always try to help, sometimes they are overwhelmed as check-in, parking and security duties are a bit mixed. Breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Nacoes Unidas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Maria M. Business - 11/06/2018 AccorHotels certified review
« Attention of the friendly staff. Facilities not so good quality »

+The hotel is in a really good location, the staff is really cool, they are super helpful and kind. -Lack of details, a single soap, a single shampoo, smell of food throughout the day at the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Maria M. M., Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure São Paulo Nacoes Unidas Hotel. Es siempre importante recibir comentarios de nuestros huéspedes. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

Oscar Business - 08/06/2018 AccorHotels certified review
« Just another Basic Hotel Stay »

Nothing special

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Oscar Raziel Gamiz V., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure São Paulo Nacoes Unidas Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

Joe Solo - 30/05/2018 AccorHotels certified review
« Very convenient and affordable »

Hotel staff caring above average, from front desk to security and waiters. Room is comfortably large with nice armchair (turns into single bed). Bathroom is spacious with excellent shower pressure, delivering good relaxation after hard day. The only down is that bed, although queen size, has a mattress that could definately be softer.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Joel, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Destacamos ainda que clientes associados ao nosso programa de fidelidade Le Club Accorhotels possuem descontos exclusivos para reservas através de nossos websites (www.accorhotels.com ou www.mercure.com) ou nosso app. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Bruno L. Couples - 29/05/2018 AccorHotels certified review
« Excellence »

Unfortunately I didn’t have time to stay so much time in the hotel to enjoy the other parts in the hotel (Pool, sauna), but the room is pretty good, all people who work there is very prestativo and careful. Food is excellent. Bed, bath amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Bruno, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Destacamos ainda que clientes associados ao nosso programa de fidelidade Le Club Accorhotels possuem descontos exclusivos para reservas através de nossos websites (www.accorhotels.com ou www.mercure.com) ou nosso app. Não deixe de se cadastrar gratuitamente. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Jean N. Business - 27/05/2018 AccorHotels certified review
« Excellent Service and Infrastructure »

I stayed in the hotel for 5 days and it was a great experience. The staff were really helpful, providing concise information. Juanita, who cleaned my room, did a really great job and I would like to thank her for her services. The hotel infrastructure was really good. It was in the middle of a reform/renovation but didn't affect the experience. Well localized, 200 meters from my job. The only thing negative was the price of the breakfast. Personally I think it's too expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jean Carlos, Agradecemos os seus comentários no seguimento da sua estada no Mercure SP Nações Unidas. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Destacamos ainda que clientes associados ao nosso programa de fidelidade Le Club Accorhotels possuem descontos exclusivos para reservas através de nossos websites (www.accorhotels.com ou www.mercure.com) ou nosso app. Não deixe de se cadastrar gratuitamente. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Leandro S. Business - 14/05/2018 AccorHotels certified review

No big issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leandro Luiz K S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Nacoes Unidas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

UlissesCason Business - 14/05/2018 TripAdvisor review
« Terrible evenings »

Attention, quality etc was Accor average, this is why I keep Accor fidelity membership. However, the other guests (a group which I could not identify), the external noise coming from a bar close to the hotel and men at work crossing the street starting 11:30 pm up to 3:30 am the whole week, associated with the very poor room sound-avoidance acoustic finishing transformed this trip into one of the very bad experience while traveling for business I ever had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cason, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nações Unidas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Just to inform you, the São Paulo City Hall is carrying out street works and to offer a better stay for our guests, the hotel is installing anti-noise windows. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frederico Ferreira General Manager Mercure SP Nações Unidas

Andres M. Business - 07/05/2018 AccorHotels certified review
« regular »

simple

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Andres, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure SP Nações Unidas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Gostaríamos de informar ainda, que clientes associados ao nosso programa de fidelidade Le Club Accorhotels possuem descontos exclusivos para reservas através de nossos websites (www.accorhotels.com ou www.mercure.com) ou nosso app. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Anonymous Business - 23/04/2018 AccorHotels certified review

Unfortunately, I was not perceived a differentiated experience considering my category of Silver client.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Jose Antonio, Le agradecemos sus comentarios en relación a su estancia en Mercure São Paulo Nacoes Unidas Hotel. Es siempre importante recibir feedback de nuestros huéspedes. Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y le esperamos en su próxima viaje a São Paulo. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

Anonymous Business - 13/04/2018 AccorHotels certified review
« Impecable »

Muy tranquila, muy agradable.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Lucas, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Sao Paulo Nacoes Unidas Hotel. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

Marcelo Business - 26/03/2018 AccorHotels certified review
« as expected »

Good accommodation, I expected more from room service and breakfast. With regard to checkout the experience was very poor, process outdated and very time consuming.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcelo, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Sao Paulo Nacoes Unidas Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Gostaríamos de informar que dispomos de um serviço de check out express, onde o hóspede pode deixar autorizado a cobrança em seu cartão de crédito, sem necessitar aguardar na fila. Da mesma forma como oferecemos a possibilidade de realizar seu check in on line, com antecedência. Sugerimos que consulte nossa recepção para maiores informações. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Fernanda Business - 21/02/2018 AccorHotels certified review
« Mercure »

Large room with great bed. Room with useful small kitchen. Quiet room.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Fernanda, Agradecemos por seus comentários sobre sua hospedagem no Mercure SP Nações Unidas, é sempre importante receber feedback positivo. Será um prazer recebê-la novamente em uma futura hospedagem. Atenciosamente, Frederico Ferreira Gerente Geral Mercure SP Nações Unidas

Sandra G. Business - 29/01/2018 AccorHotels certified review
« room cleaning & services could be improved »

the room was not very well clean, there was no amenities like shampoo (basic) for 3 days, I had to call front desk and did not take it to my room, so had not alternative to request for it directly into reception just for last day. Asked for an iron, not available, next day sent one and was not working, so had another call to request a good one. there were so many situations during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sandra Veronica G. Sanchez, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Sao Paulo Nacoes Unidas Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Frederico Ferreira Gerente General Mercure SP Nações Unidas

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