Hotel - Mercure Johannesburg Randburg Hotel
Mercure Hotel Mercure Hotel

Mercure Johannesburg Randburg Hotel

3.5/5 173 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Indoor heated pool  (Nearby)
  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Standard Room with 1 double bed - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit boxStandard Room with 2 single beds - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box

  • 104 rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Johannesburg Randburg Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 173 reviews
Family - 20/04/2018 TripAdvisor review
« Old pathways »

Hi. As below you can see I’m very satisfied with the place. However this is not my first stay at this place. When walking in passage way, the walls look old. It has been redone but still has the old look There should be more power points preferably near bedside

Our hotel has responded to the review
Our hotel has responded to the review

Dear alut1008, Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Cross General Manager

Family - 04/03/2018 TripAdvisor review
« Great facility »

Check in was fast and efficient. The staff was friendly (Nkhensani). The room was very good and the fridge available and in good working order. It is also conveniently situated within 5 minutes to the Bright Water commons mall. Pricing is excellent. Only one issue was not great for my room, i.e. it was too close to the street and the noise from passing cars intruded our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vhophophi Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michelle Cross General Manager

Solo travel - 21/10/2017 TripAdvisor review
« Perfect hotel for a quality stay »

The hotel is perfectly located for easy access to joburg. The rooms are a good size and clean but the real standout feature is the hotel's team of dedicated employees. Everyone does their best to ensure you feel welcomed and valued. Nothing is a problem and they're always so willing to assist. The front desk team are fantastic. Thank you for a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Stuart, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rexy Mgwili Front Office Manager

Family - 14/03/2017 TripAdvisor review
« Expectation a bit frustrated »

Accustomed to staying in self catering style Mercure Hotels in Nelspruit and Johannesburg, only after reserving the Randenburg Hotel I discovered that it didn't follow the same style. I also found the rooms a bit small. Otherwise the stay in the Hotel was quite agreeable and the staff made a great effort to make us feel at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marozal Thank you for taking the time to share your feedback. Yes our hotel is set up differently from the other properties in Bedfordview and Nelspruit, I am however happy that the team made you feel welcome. We hope to welcome you back to our hotel very soon! Kind Regards Michelle Cross GENERAL MANAGER

Couples - 20/01/2017 TripAdvisor review
« Had a great time indeed »

I stayed here in order for me to be close to the airport since I was flying the next day. The airport is about 30 min with a lot of places to dine around. Not too far from number of malls such as The Zone in Rosebank and Sandton city and the convention center and Nelson Mandela Square

Our hotel has responded to the review
Our hotel has responded to the review

Dear modisagarekwen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michelle Cross General Manager

Solo travel - 05/12/2016 TripAdvisor review
« Great place for rest and enjoy »

I loved so much. Everyone so nice and friendly and rooms so clean and great. So close to mall and Cresta Mall too. The rooms are enough to rest. Breakfast is delicious with many delicacy to enjoy. The front desk staff are great and Go out of their way to assist. I love so much. Thanks you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart B Wow! Thank you for the lovely review, we are glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Kind Regards Michelle Cross GENERAL MANAGER

Business - 19/07/2016 TripAdvisor review
« Excellent for business travellers »

We are loyal customers of the Mercure chain and the delivered service was as expected: good and 'value for money'. All personnel was very friendly and supportive. Only one suggestion: it might be a good idea to offer dinner at the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Orestis S Thank you for the great review of our hotel. We look forward to welcoming you back soon. Kind Regards Michelle Cross GENERAL MANAGER

nnkosi Couples - 17/02/2016 TripAdvisor review
« worst experience »

worst experienced i have ever received since i have been using Mecure Hotels, I was mistreated in a very disturbing way, I have ended up paying extra money hence I thought my bill was paid in full. eish

Our hotel has responded to the review
Our hotel has responded to the review

Dear NNkosi Thank you for taking your time to share your feedback and for bringing this issue to our attention again. We do apologize that your experience at our hotel was not as expected. As discussed in previous conversations and email we have noted the steps that will follow. Kind regards, Michelle Cross General Manager

Solo travel - 30/01/2016 TripAdvisor review
« My Mercure experience »

I was offered and paid a discount rate. On arrival I was greeted with a surprise complimentary drink of my choice. Having stayed there a few times in the past year, I have come know a few of the staff members, which gives that personal touch. Although offering only breakfast, the close proximity of a mall, less than ten minutes away, allows one choice of eateries and pubs, very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fredchitalu Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michelle Cross General Manager

Early1960 Couples - 23/11/2015 TripAdvisor review
« Overnight stop »

We stayed at this hotel as a transit overnight stop from Cape Town to Nelspruit, The reception staff were helpful and friendly. They organized a taxi for us to go into the CBD. We decided to catch the Gautrain back, which saved time and money. There is a connecting bus service from the station at Sandton which terminates next to the hotel. The room was smaller than expected but very comfortable, The bathroom seemed a bit tired, but as the hotel is currently under going renovations this will probably be fixed then. The breakfast provided , at a reasonable cost, was lovely and plenty of it and the cooked portion was actually hot, something that I find a rarity these days. It is adjacent to the Brightwater Common shopping precinct where you can get evening meals. It is a safe area.

Thomas O Business - 18/02/2015 TripAdvisor review
« Mercure Randburg - OK »

Neat and clean, all things needed in room. Friendly reception and good service throughout. Shopping and restaurants near-by and safe, also at night. Parking in secure area at hotel. Price OK. Recommendation for JNB, easy to get to Pretoria as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ThomasO We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg. It is always a pleasure to receive positive feedback. Sincerely Michelle Cross General Manager

John P Friends getaway - 24/01/2015 TripAdvisor review
« Slipping standards »

I booked two business colleagues in two rooms both reported shortcomings in cleanliness of the room and worn , grubby bed linen. One made a point of not walking in bare on the dirty carpet. One reported that only one serving of tea was provided for the stay.

Kathleen M Couples - 11/11/2014 TripAdvisor review
« Poor room quality »

The toilet was broken - had to stick my hand in the tank so we could flush, The basin was chipped and there was only one towel in the room when we asked for another towel they said they are all in to be washed.

Family - 06/11/2014 TripAdvisor review
« Exceptional experience at Mercure Randburg »

The Hotel fits to every travelers needs. The location which is five minutes walk to an all inclusive mall just adds to convenience. Will definitely book this facility The service from Reception to Room maintenance also stood out, and I was impressed.

Roland B Business - 05/07/2014 TripAdvisor review
« good place unfriendly staff »

Everything fine except of the service, maybe almost all the staff members had bad days and did not really care if guests are present or not. The bar closed at 10 pm but breakfast was ok, Still the place can be recommended.

Lameck C Solo travel - 18/06/2014 TripAdvisor review
« Nice, Comfortable Hotel »

Considering the rate, this is a very good hotel. Very friendly staff. Rooms are comfortable. Good air conditioning and sound proof windows. Electronic safe wasn't functioning so i didn't feel comfortable leaving my tablet behind when i went out, but nothing went wrong. Within walking distance of a nice mall. The Coca cola dome is a short drive away making this the ideal hotel to stay at when attending a show at the Dome. Buffet breakfast was good. Overall this is an ideal hotel for a short stay especially given the excellent room rate. When in the area I'll be staying there again.

Cathee L Couples - 04/06/2014 TripAdvisor review
« 29-5 to 31-5-2014 »

The staff were all very curtious & friendly. We did have an issue with the safe not accepting a code & could not be used. We did report this to reception Friday morning but nothing was resolved. The receptionist only took a mental note. The hairdryer also shorted out and blew the power with sparks & smoke. I had to call reception twice to get some response. Breakfast was good! Regards Cathy

370ashwinm Couples - 29/01/2014 TripAdvisor review
« Value for Money! »

Excellent value for money. Will definitely be using this hotel again. Close to all amenities including a mall right across the road. Room and bathroom were clean, and well maintained. And the price was a bargain.

pb9997 Solo travel - 08/12/2013 TripAdvisor review
« Safe option in JNB »

Property with a mall in a safe short walking distance; Somehow away from the airport, approx 50klm - rented car with their free parking is the only option as taxis become extremely expensive; If in Randburg it is worthwhile considering it as an option. Charging internet by data received/transmitted is a huge hassle though

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