Novotel Genève Centre Hotel 4 stars

TripAdvisor rating 3.5/5 1,527 reviews
Novotel Genève Centre
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Room 1

Number of guests
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Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Comfortable and spacious rooms with WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking
  • Wheelchair access
  • Pets allowed 30.00 CHF
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201
geneva
switzerland

Tel: +41229099000

Fax: (+41)22/9099001

Contact email

Check-in from 14h00

Check out up to 12h00

  • GENEVA :   1 Monthoux

  • By plane

    BASEL At 250km / 155.36 miles

  • By plane

    GENEVA COINTRIN At 8km / 4.97 miles

  • By plane

    ZURICH AIRPORT At 330km / 205.07 miles

  • By boat

    CIE GENERALE NAVIGATION At 1km / 0.62 miles

  • By boat

    MOUETTES GENEVOISES At 1km / 0.62 miles

  • By car

    A1 At 2.99km / 1.86 miles

  • By car

    A40 At 8km / 4.97 miles

  • By train

    CORNAVIN At 0.3km / 0.19 miles

  • By train

    EAUX VIVES At 2.99km / 1.86 miles

GPS :46.211635, 6.147291

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with double bed. For up to 2 adults.

  • Max. number of persons: x2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed. For up to 2 adults and 2 children

  • Max. number of persons: x4
  • Area: From 22
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed for up to 2 adults

  • Max. number of persons: x2
  • Area: From 25
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with a double bed and sofa bed. For up to 2 adults and 2 children

  • Max. number of persons: x4
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMET BAR

Type of cuisine: Brasserie

From breakfast to lunch, dinner or a tasty little snack, Novotel provides balanced choices and à la carte service 24/7 at all its hotels. At Novotel, you can count on enjoying a relaxing meal in a friendly, stylish setting.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

The Novotel Genève Centre offers a contemporary bar with a modernist touch. This is the ideal place for business appointments or drinks with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 289 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 128 people

Find out more
Novotel Genève Centre Meeting Room

Our guest reviews for
Novotel Genève Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

6,060 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,527 reviews

good hotel close to station

Customer review rating 4.1/5

Jerry F. Business - 19/05/2019 AccorHotels certified review

no problems. Staff were professional and very helpful

Dear Jerry F., We very much appreciate your comments regarding your stay at the Novotel Genève Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela ( Front Office) P.O. Nicolas Goureau, General Manager
Customer review rating 4.1/5

Anonymous Business - 19/05/2019 AccorHotels certified review

The hotel itself was as expected, good location and nice interiors. I was just really suprised by the experience we had checking in and out. The service was really slow and there seemed to be very little staff around both times. We were checking out at 8.30, so I would expect there to be at least two people as this is usually the busiest time. It was also really uncomfortable waiting for service as there was a really strong and pungent artificial scent in the air - like asthma enducing bad.

Dear Madam, Thank you for taking the time to tell us about your experience at the Novotel Genève Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gregory Viandaz Room Division Manager

Mr

Customer review rating 4.1/5

Kartikeya N. Families - 18/05/2019 AccorHotels certified review

Good. Nothing to comment except breakfast could have been better. Else everything was fine and would look forward to stay again. The hotel location was best.

Dear Kartikeya N., We very much appreciate your comments regarding your stay at the Novotel Genève Centre. Do not hesitate to share with us what were your expectations in terms of breakfast so we can share it with our teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gregory Viandaz Room Division Manager

Good hotel and great service.

Customer review rating 4.1/5

Rajiv Business - 18/05/2019 AccorHotels certified review

Nice room and excellent breakfast. Close to the lake and train station. Only issue was no hot water in the spa for shower.

Dear Rajiv, We very much appreciate your comments regarding your stay at the Novotel Genève Centre. It is always a pleasure to receive positive feedback. Our maintenance department is aware about the time to wait to get hot water in our SPA. They are working on it and we hope to fix it as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gregory Viandaz Room Division Manager

Great

Customer review rating 4.1/5

Anonymous Business - 18/05/2019 AccorHotels certified review

Good service . Clean convenient place

Dear Sir, Thank you for staying at Novotel Geneve Centre. We look forward to welcoming you soon. Sincerely, Gregory Viandaz Room Division Manager

served excellently the purpose of my trip

Customer review rating 4.1/5

Patrick C. Business - 17/05/2019 AccorHotels certified review

Perfect location in center. Close to attractions after finishing working hours and meetings Nice and helpful personnel Clean and nice big rooms Would consider it for a new visit or recommend it to my friends and family

Dear Patrick C., Thank you for taking the time to review our hotel. We hope to welcome you in the future with your family. Kind regards, Sincerely, Gregory Viandaz Room Division Manager

Very good experience

Customer review rating 4.1/5

Thuraya M. Business - 17/05/2019 AccorHotels certified review

Beautiful room , excellent location, very friendly staff The only thing that bothered me was that the staff asked us for payment though all our stay was sponsored by our company, we needed to explain and convince them. Overall it was an excellent experience, thank you so much and I will highly recommend your hotel.

Dear Thuraya M., We very much appreciate your comments regarding your stay at the Novotel Genève Centre. We look forward to welcoming you soon. Sincerely, Gregory Viandaz Room Division Manager

Ok

Customer review rating 4.1/5

Arh Business - 16/05/2019 AccorHotels certified review

it was ok

Dear Arh, Thank you for taking the time to tell us about your experience at the Novotel Genève Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gregory Viandaz Room Division Manager

Comfortable and convenient

Customer review rating 4.1/5

Joanne Business - 16/05/2019 AccorHotels certified review

The hotel is conveniently situated within walking distance from the main station as well as from the lake. Staff were courteous and helpful at all times. The rooms were spotlessly clean and the beds extremely comfortable. Breakfast was fresh and tasty with a good variety. I would recommend this hotel to friends and family.

Dear Joanne, We very much appreciate your comments regarding your stay at the Novotel Genève Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gregory Viandaz Room Division Manager

Great

Customer review rating 4.1/5

Anonymous Business - 15/05/2019 AccorHotels certified review

Nice service

Dear Sir,, We very much appreciate your comments regarding your stay at the Novotel Genève Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gregory Viandaz Room Division Manager

Mr

Customer review rating 4.1/5

Arwyn T. Families - 15/05/2019 AccorHotels certified review

Excellent

Dear Arwyn T., Thank you for your very positive feedback. We look forward to welcoming you soon. Sincerely, Gregory Viandaz Room Division Manager

Good hotel for business with no complaints

Customer review rating 4.1/5

Irene Business - 14/05/2019 AccorHotels certified review

Good size room, renovated and clean bathroom, nice size tv, good facilities and in line with corporate hotel rates

Dear Irene, Thank you for taking the time to review our hotel. We appreciate receiving such feedback. We hope to welcome you soon. Sincerely, Gregory Viandaz Room Division Manager

Great boast, little roast!

Customer review rating 4.1/5

A. Friends - 14/05/2019 AccorHotels certified review

It would’ve been very good if only there were no discrimination between the guests in terms of breakfast. My booking included breakfast and at the hotel we were told we were entitled to ‘Express Breakfast’ and not the Buffet which is how I always defined breakfast at all the hotels I ever stayed around the world (Asia, Middle East & Europe). Not knowing what Express breakfast actually meant, we went in the next morning and were taken aback by being served a small tray with a small glass of juice, two croissants, a small quantity of plain yogurt, a piece of fruit and absolutely rubbish tea/coffee with cold milk! The breakfast is never complete without eggs and a selection of bread and butter and/or jam. But you seemed to lack this understanding. We came back almost as hungry as we went in. To add insult to injury I was charged CHF 25.80 extra for that ‘excellent’ breakfast when I checked out! Luckily I happened to check the electronic invoice during lunch which shocked and infuriated me even more. I went back to the hotel to pick my luggage and talked to the guy at reception. He seemed confused and hesitant to accept the mistake on their part but finally agreed to return the amount.

Dear Mrs A., Thank you for taking the time to tell us about your experience at the Novotel Genève Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you have booked the Residence Studio Geneve and you have been booked out at the Novotel Geneve Centre. The breakfast offer at the Residence Studio is the express breakfast including 2 pastries, one juice, a yogurt and a fruit worth CHF 12.90 per person. I will make sure the reception team is informing our client accordingly upon check in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gregory Viandaz Room Division Manager

MR M.

Customer review rating 4.1/5

Humbulani Business - 14/05/2019 AccorHotels certified review

The service was awesome from staff

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Genève Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gregory Viandaz Room Division Manager

Great room and welcome

Customer review rating 4.1/5

Anonymous Families - 14/05/2019 AccorHotels certified review

Very good. Reception on arrival very welcoming and efficient. Room great.

Dear SSir, We very much appreciate your comments regarding your stay at the Novotel Genève Centre and thank you for your loyalty towards Accor. We look forward to welcoming you soon. Sincerely, Gregory Viandaz Room Division Manager

Bad service

Customer review rating 4.1/5

Rosie Business - 14/05/2019 AccorHotels certified review

Very basic, rude, and not special.

Dear Rosie, Thank you for taking the time to tell us about your experience at the Novotel Genève Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gregory Viandaz Room Division Manager

Helpful friendly staff

Customer review rating 4.1/5

Russell S. Business - 14/05/2019 AccorHotels certified review

The people there were very helpful

Dear Russell s., On behalf of the entire team thank you for your really nice feedback. We look forward to welcoming you soon. Sincerely, Gregory Viandaz Room Division Manager

Good

Customer review rating 4.1/5

Anonymous Business - 13/05/2019 AccorHotels certified review

I stayed with you 13 nights and gladly I remembered to ask myself to join the hotel club as no one at the reception suggested it to me. I was given a room with two double beds and very little other space. I would have appreciated if I could have had only one bed and instead sofa and more space but I guess this was not possible or my booking did not allow it. For longer stay customers, it would be good though if you could provide also an iron and a bath rope. Also I needed to ask separately for my glass to be changed, this could been done every day instead of using carbon mugs.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Genève Centre. It is always a pleasure to receive positive feedback. We took good note of your remarks and we will take them into account for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gregory Viandaz Room Division Manager

Just passed...

Customer review rating 4.1/5

Pedro M. Families - 12/05/2019 AccorHotels certified review

Good location and a good room. Not well organized, caotic breakfast and absense of restaurant for dinner.

Dear Pedro, Thank you for taking the time to tell us about your experience at the Novotel Genève Centre. We are glad to know that you enjoyed your overall stay with us! Regarding the restaurant: it's open for dinner every evening from 19:00 to 22:30 (the tables are prepared at the bar area as it's more cosy) and we also have a room service 24/24. We appreciate your sharing your concerns, and it is our hope that you next stay will be more pleasant than the previous one. Best regards, Luba (Front Office) P.O. Nicolas Goureau, General Manager

Poor customer service

Customer review rating 4.1/5

Par Business - 11/05/2019 AccorHotels certified review

I am a platinum member and came to the hotel early after an overnight flight from Canada. My room wasn’t available, which was fine. However the room I was eventually given had HVAC equipment issues and was making loud noises all night long. I was unable to sleep at all. Front desk told me at the time, there were no rooms left to move to. So I was unable to sleep at all. The next day, they were nice enough to move me. However, when somebody flies across the Atlantic to spend only two days in Europe before heading back home, every night of sleep counts. Furthermore there was no compensation offered for getting no sleep due to equipment issues in the room.

Dear Par, We very much appreciate your comments regarding your stay at Novotel Geneva Center. I’m so sorry for the technical issue in your room. Please accept my sincerest apologies for any inconvenience you encountered. Effectively, the first night you stayed with us we had 100% of occupancy and had no possibility to move you to another room as all of them were occupied. However, I’m glad to know that for the second night the solution was found and you were able to sleep well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Luba (Front Office) P.O. Nicolas Goureau, General Manager
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