Hotel - Mercure Hotel Frankfurt Eschborn Sued
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Eschborn Sued

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3.5/5 136 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Golf courses  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Outdoor sports  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The 4-star Mercure Hotel Frankfurt Eschborn Süd offers a choice of Standard and comfortable Privilege rooms. The 125 rooms are air-conditioned and are equipped with free WIFI and DSL.One child aged up to 15 can stay in your room free of charge. Pets are welcome (for a charge of EUR 10/night). Our laundry service is available on weekdays to take care of your clothing and laundry.

  • 125 rooms
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Fax machine
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 906 reviews

Our guest reviews for Mercure Hotel Frankfurt Eschborn Sued

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 136 reviews
AccorHotels certified review
Anonymous Business - 07/09/2017
« good customer service at reception and restaurant/bar area »

good customer service at reception and restaurant/bar area. Room was clean. The only point is that in the last day I did not get any big towels for shower - I used the small one from the sink. Also the cofee cup I used in the first day was not washed and left on the table for 2 days.

AccorHotels certified review
Anonymous Business - 25/08/2017
« despite some friendly staff at reception overall very disappointing. »

WiFi not working (no bandwidth), insufficient cleaning of toilet, weak aircon, staff at breakfast a complete disaster - unfriendly, insensitive to business discussions. it is very tiring to visit a hotel where it seems that everyone is in the first few weeks of the job

AccorHotels certified review
Canadian Business - 21/08/2017
« The staff make the stay wonderful »

First the negatives. My number one complaint would be the spotty, inconsistent, slow Internet service, especially when one is paying a daily rate FOR Internet service. For a four-star business hotel, this is inexcusable. My other negative would be the lack of food options on the weekend. The (overpriced) 17€ breakfast was always available. (The food was excellent, just not worth 17€, especially if one came later on a weekend, when there was little choice left at the buffet. As well, it is very difficult to justify 17€ for breakfast on an expense report!) The restaurant closed on Friday and didn't reopen until late Sunday; this left a business traveller who arrived on the weekend, or needed to stay over a weekend with a distinct lack of food options, short of ordering fast food (a challenge if Deutsch is not one's first language), grabbing a train downtown or walking about 10 minutes into Eschborn City Centre. If you aren't familiar with Frankfurt, this is intimidating to say the least. Having someplace in the hotel where one could, at least, pick up some cookies, or gum, or cut vegetables....some option outside of the salty snack food in the room when the restaurant is closed...would be a great improvement. The positives? The staff. Every single member of the staff. From the breakfast persons, who always allowed me to grab a cappuccino and a croissant and charged my appropriately, to the front desk staff who got my room switched so I didn't sleep in a twin bed for three weeks, helped me learn a multitude of new words, loaned me an umbrella and even helped me order food, to the "bar" personnel, who got to the point they knew me by name (or at least room number!) and were always willing to help, to the housekeeping staff who would stock some extra coffee in the room for me on request, always made sure my room was made up, helped me figure out the unfamiliar taps in the shower/tub area....the staff is second to none! Without the staff, it would have been a frustrating experience. With the staff, it made it worthwhile. If the Mercure Eschborn Sued has something that makes it "above normal", it is the helpful, courteous, charming and warm staff. I stayed three weeks at your hotel and felt as if I as leaving some good friends behind when I left.

AccorHotels certified review
Timo S. Business - 15/08/2017
« No-surprise standard business hotel »

Everything went smoothly from check-in to check-out. No issues but also no high-lights.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Poor treatment of very regular guest »

Price increased without being advised beforehand (no consideration of guest status - regular guest for over one year) No Special consideration for regular guests. sticking to Standard policy, no exceptions Poor Internet connectivity in rooms General lack of concern towards regular guests, does not encourage People to return and I have therefore sought alternative accommodation for the following weeks

AccorHotels certified review
S. Business - 16/07/2017
« OK »

OK = Gut

AccorHotels certified review
David W. Business - 10/07/2017
« its okay, I have a basic room can never get an upgrade. when I ask they say they want to sell rooms, I stay 3 nights a week every week. A coffee machine would be nice in my room but need upgrade for this . »

its ok, if you get a room away from the back of hotel otherwise you are woken 05:30am by the deliveries and the lorry noise with the engine running for 1 hr.

AccorHotels certified review
Thomas Business - 06/07/2017
« so la la »

personal was friendly and good in servicing the customers

AccorHotels certified review
Dale G. Business - 22/06/2017
« Sorry, not so satisfactory this time! »

- wrong room - wrong time room service delivery - room service order incomplete - check out invoice wrong, must add cash payment

AccorHotels certified review
Mari C. Business - 12/06/2017
« Satisfactorio »

Experiencia satisfactoria

AccorHotels certified review
Tomas H. Business - 07/06/2017

Easy parking, quiet area, clean and spacious rooms. Friendly and customer oriented staff over the day. Two minuses - A/C not working for 2 days + the late shift at bar was not always at hand (waiting for someone to take orders quite long).

AccorHotels certified review
Dale G. Business - 17/05/2017
« ...coming HOME :-) »

Upheld repeated quality since MORE tha 5 years of continuous visits.

AccorHotels certified review
Abdelkarim B. Business - 10/05/2017
« perfect »

Very nice and friendly staff... Very clean and quite

AccorHotels certified review
Anonymous Business - 07/05/2017

The hotel is clean but for sure not a 4 star hotel, the food at the restaurant take one hour to be served and the Internet connection, DOES NOT WORK IN THE ROOMS, despite several complaints over the course of several weeks the situation has not improved.

AccorHotels certified review
Anonymous Business - 07/05/2017

Phone and desk light was not working. Very noisy in the night. Only one coffee maschine at breakfast (hence long queue)

AccorHotels certified review
Anonymous Business - 04/05/2017

I had to request multiple times to have equipment in my room fixed or replaced (phone, kettle). The internet was extremely slow, almost unusable. On a business trip I require usable internet.

AccorHotels certified review
Anonymous Business - 04/05/2017

The room windows where heading to a company that have diesel trucks that got loaded/unloaded at 4:30, 5:30 and 6:30, it was not possible to get a relaxing night in that room!

AccorHotels certified review
Anonymous Business - 19/04/2017

The room was very nice, well organised and warm. The only issue was the Internet access. It wasn't written on the password list that I need to use Internet Explorer (as GChrome wouldn't work) to access the Internet. The lady at the reception was kind enough to tell me that but it wasn't really easy and straight forward to use. The support team available on the phone line was trying to get me to change settings on my computer I have never had to look for. It is not an easy network to use if you have to change your computer setting considering I have had to do anything and I have been to other hotels, offices, trains and etc and had no issue with internet access. In the end even the GChrome was working without me changing any settings. Perhaps the issue was not in my computer.

AccorHotels certified review
Anonymous Business - 10/04/2017

I was in period and had a really bad cramp. When I was at the reception looking really painful, no one cared basically

AccorHotels certified review
Anonymous Business - 19/03/2017

Overall stay ok but extremely expensive compared to previous nights I stayed at this Mercure (price doubled+ and even no breakfast included). Cancellation fee nearly as high as the total night price.

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