Novotel Koeln City Hotel 4 stars

TripAdvisor rating 4.0/5 1,597 reviews
Novotel Koeln City
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+ 25 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Right beside the River Rhine and just 15 minutes' walk to the old town

  • Bright rooms with WiFi and a workspace, as well as meeting rooms

  • Restaurant with garden

  • Family rooms and play areas for children of all ages

  • Fitness studio and bicycle rental (for a fee)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Koeln City

Bayenstrasse 51
50678
koeln
germany

Tel: +49221801470

Fax: (+49)221/80147148

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   132 or 133 ROSENSTRASSE

  • TRAM 3 OR 4 :   TRAM 3 OR 4 SEVERINSTRASSE

  • STRASSENBAHN :   3 or 4 SEVERINSTRASSE

  • By plane

    DUESSELDORF AIRPORT At 45km / 27.96 miles

  • By plane

    FRANKFURT AIRPORT At 160km / 99.43 miles

  • By plane

    KOELN BONN At 15km / 9.32 miles

  • By train

    DEUTZ-MESSE At 2.5km / 1.55 miles

  • By train

    HAUPTBAHNHOF At 1.7km / 1.06 miles

GPS :50.926762, 6.963615

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

NOVO² RESTAURANT

Type of cuisine: Mediterranean

Mediterranean cuisine and seasonal specials are the hallmarks of our air-conditioned restaurant, which is open daily from 6:30am to 10pm. When the sun is out, our terrace is a popular place for guests to unwind with a good meal and refreshing drink.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO² BAR

Photo non contractuelle / Strictly non binding

The Novo² bar is located in the hotel's air-conditioned lobby and is a great place to unwind and enjoy good conversation with a glass of wine and some snacks in hand. We are open daily from 11AM to 1AM so why not come along and pay us a visit?

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 255

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Koeln City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,021 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,597 reviews

Good service in a nice an friendly environment

Customer review rating 4.4/5

Martien Business - 12/10/2019 AccorHotels review

Friendly staff answering questions very adequate

Dear Martien O., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Nice hotel bit out the way

Customer review rating 4.4/5

Darren V. Couples - 12/10/2019 AccorHotels review

Nice room friendly staff, lack of English tv channels, odd voucher to get snacks and drinks from reception why not use the mini bar? Bit of a way from the centre of town.

Dear Darren V., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

We had higher expectations from this hotel.

Customer review rating 4.4/5

Nadya M. Families - 02/10/2019 AccorHotels review

We stayed here for total of 8 nights. The rooms were quiet and had all the needed basic amenities. The Housekeeping team is doing an amazing job, those that I’ve met were very professional and friendly! On the other side, unfortunately I can not say the same about the Front Office team, surprisingly some of the employees made us feel very unwelcomed. As a hotel manager myself I would strongly recommend for the Hotel Management to conduct a silent audit and see the areas for improvement. When we make bookings with Accor Hotels, we are confident that personalized customer service is always on the top of their agenda, unfortunately I can not say the same about our stay here.

Dear Nadezda M., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Good hotel with everything I wanted, in a good location for my trip.

Customer review rating 4.4/5

Anonymous Business - 30/09/2019 AccorHotels review

Room and bed wee very comfortable, the breakfast was good, here was a pleasant lobby and bar area and the inhouse menu was reasonably priced.

Dear Joyce T., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.4/5

E. Families - 30/09/2019 AccorHotels review

Was good experience Except for the parking fees are very expensive so I had to park my car in the street.

Dear Fady E., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.4/5

Gabriela A. Business - 29/09/2019 AccorHotels review

Was very good excellent!

Dear Gabriela A., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

It was a little disappointing

Customer review rating 4.4/5

Ellen Business - 09/09/2019 AccorHotels review

Firstly the lights stopped working, so we couldn't get a shower after travelling. (no windows in bathroom) It took 2 attempts to have someone come to look at this, but when they did they identified we had a faulty plug socket. So we couldn't use that for charging our devices. The TV stopped working too, and one night it came on in the middle of the night and threw out white light accross the room. We couldn't turn it off, so I got no sleep that night. For the money we paid, the room was clean but quite basic. The breakfast was very good, and the staff were good too. Just a shame the room had problems which affected our stay.

Dear Ellen C., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will credit you with 500 loyalty points on your card as compensation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Quiet comfortable

Customer review rating 4.4/5

Anonymous Business - 07/09/2019 AccorHotels review

Very restive between working days. Quite well situated.

Dear Alan Y., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Prima geslapen

Customer review rating 4.4/5

Mlb Families - 06/09/2019 AccorHotels review

Kamer was prima

Dear Maaike B., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Good business hotel, lacking public transport connectivity

Customer review rating 4.4/5

Tom T. Business - 06/09/2019 AccorHotels review

It had been a while since I stayed at Novotel Köln City. Overall, I had a good experience. The hotels are renovated to the new Novotel house style, with comfortable furniture, excellent bedding and a big Samsung TV you can connect to your laptop or WiFi. The bathroom with walk in shower was also comfortable, modern and clean. The hotel also has a fitness room and a sauna if you want to relax or work on your physique in the evening. Breakfast was up the the usual Novotel standard. I loved the bowl bar where you can construct your own yoghurt bowls. The buffet had all the expected options and the breakfast room was clean and offered enough space. The restaurant/bar has a limited menu with the usual caesar salad, burger and chicken dishes, wich are prepared well enough, but you're probably better off to just eat out in the city centre. Novotel Köln is probably best reached with a car or a taxi, as the connection to public transport is really rather lacking. Apart from Tram 16 (more than ten minutes away on foot) and bus line 133 you'll be walking about 30 minutes to reach anything in the city centre. The WiFi was also rather slow, especially since I was using WiFi vouchers that should offer better speed. Especially the first evening it was slow as molasses. It improved the following days, maybe because some people attending a fair at the Kölnmesse left?

Dear Tom T., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.4/5

Krisztian K. Families - 01/09/2019 AccorHotels review

Parking fee was not included

Dear Krisztian K., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Great location in Cologne

Customer review rating 4.4/5

Anne Couples - 29/08/2019 AccorHotels review

Parking was very convenient. Check in was quick and easy. Room was a good size as was bathroom with good amenities. Staff were very friendly and helpful. We had dinner in the bar one night which was delicious. Air conditioning was a needed asset during this hot spell. Only minor issue we had was we were unable to find out how to get the 'express breakfast'. We are not big eaters but enjoy a small breakfast so rarely go for the buffets. We talked to a couple of members of staff but could not get a good answer to explain if we could get something less than the buffet.

Dear Anne D., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I´m very sorry to read that it was not possible for us to offer you the express breakfast. That should not happen like this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Confort, tranquility and chocolate

TripAdvisor rating 4.0/5

Luiz C Family - 23/08/2019 TripAdvisor review

Me and my family stayed at this hotel which is very comfortable and clean. The room has a good size. The staff is very good and kind, they gave us all information that we request. The best is when we checked in they gave us vouchers and we exchange it for wonderful local chocolate bars.

Dear Luiz C , We very much appreciate your positive feedback about your stay at the Novotel Koeln City. Hope to see you soon. Warm regards, Ruediger Schild General Manager

comfy

Customer review rating 4.4/5

T., L. Families - 19/08/2019 AccorHotels review

Above average

Dear Li Jiuan T., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.4/5

Anne-marie Families - 19/08/2019 AccorHotels review

Very pleasant stay, staff extremely friendly and helpful and rooms were spotless.

Dear Anne-Marie P., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Nice clean hotel. Very good location!

Customer review rating 4.4/5

Mohamed Families - 18/08/2019 AccorHotels review

Very nice hotel with central location. Breakfast needs improvement. Parking for a fee, 17 Euros, quite expensive.

Dear Mohamed Riadh A., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

As a short stay it was very good

Customer review rating 4.4/5

James H. Solo - 16/08/2019 AccorHotels review

The location, convenient and comfortable and all the staff spoke English. Thank you

Dear James H., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Generally good.

Customer review rating 4.4/5

E.c. Families - 14/08/2019 AccorHotels review

Comfortable room, very good breakfast.

Dear Eleanor C., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager
Customer review rating 4.4/5

Hari T. Families - 13/08/2019 AccorHotels review

Stay was fantastic . Staff was very friendly

Dear Hari Shankar T., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Value for money - Poor housekeeping service

Customer review rating 4.4/5

Nn Couples - 08/08/2019 AccorHotels review

At arrival, I noticed there was only one pair of houseshoes available in our room. The receptionist had to be called 3 times in order to provide us with a second pair. Next day the housekeeping ladies did not clean our room properly, more detailed: 1. Amenities (Shampoo, Showergel etc.) stayed as they were, although they were at their end. 2.One pair of towels, although we were 2 persons. 3. Glasses stayed as they were, without replacement.

Dear Napoleon N., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As compensation we will credit your LeClub AccorHotels card with 1.000 loyalty points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager
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