Hotel - Novotel Koeln City
Novotel Hotel Novotel Hotel

Novotel Koeln City Hotel

4.0/5 1,447 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 222 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 41 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 1,329 reviews

Our guest reviews for Novotel Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,447 reviews
Patrick, N. Families - 08/07/2018 AccorHotels certified review
« Convenient location / Friendly staff »

Good place for a couple of days, walking distance to the main attractions, good breakfast selection, friendly staff

Family - 05/07/2018 TripAdvisor review
« excellent value for money, very close to the real city center »

excellent value for money very close to the real city center hotel parking is very convenient clean and nicely decorated rooms, as you expect from a Novotel hotel we stayed with 2 adults and 2 children and had enough space

Guest Families - 03/07/2018 AccorHotels certified review
« great stay for a family with 2 children »

good quality service and accommodation.. keep it up

Nuno Business - 01/07/2018 AccorHotels certified review
« Poor room »

This was my third and probably last stay in the Novotel. My room was bad - I was in a business trip but I didnt have any desk in my room. The window was directly in front of another building so couldnt leave it open. There was a small window in my room without any shades on which didnt let me sleep much. Loud buzzing sound from the bathroom. In my receipt they put another colleague's name. Overall poor experience.

Business - 01/07/2018 TripAdvisor review
« Novotel Köln City »

The hotel is reachable via public transport (bus is the closest, but the U-Bahn is just 10 minutes walk away) and is nicely situated on the river. The room was typical Novotel standard and everything was well-kept and clean. The staff were very friendly and professional and the Internet was of good speed and easy to use.

Anonymous Solo - 30/06/2018 AccorHotels certified review
« My visit to Cologne was i feel enhanced by staying in this lovely hotel situated right on the Rhine. »

rom my first arrival through to my departure I thought the hotel served me really well..

Peter N. Business - 29/06/2018 AccorHotels certified review
« Novotel Köln City »

The hotel is fairly easy to get to with public transport (bus) and is close to the river. The rooms are standard Novotel and are comfortable and clean. Internet connection is easy and more than sufficient. The staff are very friendly which rounds off a good experience.

Alan D. Families - 09/05/2018 AccorHotels certified review
« Very good value hotel with friendly staff! »

My wife, our 2 children and I really like this hotel. It is easy to travel to the city centre and the short walk to the Rhine is very enjoyable with great views up and down the river. The rooms are newly re-furbished and are bright , cheerful and modern. The staff are very helpful and the breakfasts are very tasty and suit all of us as there is a wide selection!! I recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan D., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Family - 30/04/2018 TripAdvisor review
« A comfortable accommodation »

Rich breakfast. Newly decorated and clean rooms. Friendly staff in the reception are trying to help people. But the staff who works in the breakfast area may not be like this.In all they are ok. Although slippers and bathrobes should have been ready for our usage in the room, they brought after we requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear orhana472, Thank you very much for your comment regarding your stay at our hotel and sharing your experience with the TripAdvisor community. We are very happy about your comment and really appreciate it. We hope to welcome you back again soon. Warm regards, Ruediger Schild General Manager

Couples - 11/01/2018 TripAdvisor review
« Nice newly renovated hotel »

Nice hotel, quite newly renovated. Nice clean rooms, and an appealing bathroom. Was pleasantly welcomed by front desk staff. The whole hotel is refurbished. Excellent offer with parking in the basement with lift access. Missing better deals on English speaking tv channels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sevendsen2013, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are more than happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We hope to welcome you back again soon. Warm regards, Ruediger Schild General Manager

Muimi2016 Family - 10/01/2018 TripAdvisor review
« good hotel »

nice modern hotel in a good location. very clean room and comfortable bed. good breakfast. modern design. and we like the kid's play area. the location was good as well. we can find supermarket and many restaurant in the nearby streets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muimi2016, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are more than happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We hope to welcome you back again soon. Warm regards, Ruediger Schild General Manager

Family - 10/01/2018 TripAdvisor review
« Disability room »

The stay was great and I love the bathroom with the wall foldable shower chair. Clean, comfortable bed and friendly staff who moved the flower pot out of the disability entrance ( but should there really be one?) Also the little hump into the room needs to be looked at to be flattened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear toniag2018, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are more than happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We hope to welcome you back again soon. Warm regards, Ruediger Schild General Manager

Family - 30/12/2017 TripAdvisor review
« Great location »

We had a great stay. Clean hotel with friendly staff. In a great location. Private parking right there. Nice breakfast although they really need a second coffee machine. The only thing was no quick spot for dog to go and nowhere near hotel to throw dog stuff away. I had to walk 2 blocks to find a garbage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenn R, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. On behalf of the entire Novotel Cologne City Team we wish you a Happy New Year 2018. Kind regards, Ruediger Schild General Manager

273perb Business - 10/12/2017 TripAdvisor review
« Good value for moiney in Köln »

Excellent service, nice room, good breakfast, everything very good. A bit of a walk to the Dom area, which you manage in 15 minutes. We had a room facing the backyard, which was nice and quiet. Not the cheapest hotel in Cologne, but well worth the money.

Sana Friends - 05/12/2017 AccorHotels certified review
« Bad customer service »

Customer service was very bad. Receptionist were rude. Our bathroom was not clean when we arrived ad on the last day our keys stopper working even though we had booked a late check out. The staff seemed annoyed every time we spoke to them for simple things I me booking a cab or asking about room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sana A., Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

Friends getaway - 17/11/2017 TripAdvisor review
« Great staff »

Nothing was too much trouble and all the staff were very friendly. The hotel was kept very clean and within walking distance to the centre. Breakfast is 19 Euro per person and there is a good selection of hot and cold food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K9170FGkennethk, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

Friends getaway - 08/11/2017 TripAdvisor review
« Great room and tasty food »

We booked a ‘superior room’ which was the same as the standard one, but with extra services like free (limited) minibar and room service charge is waivered. Good bed, loved the USB charging points, excellent bathroom, large tv We tried out the room service after a long day of shopping and were pleasantly surprised by the tasty Schnitzel, salad and desserts. Although the mushroom geschnetzeltes was a bit disappointing as a much smaller dish than anticipated. Breakfast was tasty and extensive (still miss the freshly squeezed orange juice and waffles though ;-))

Our hotel has responded to the review
Our hotel has responded to the review

Dear DutchLassie70, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

Alan D. Families - 31/10/2017 AccorHotels certified review
« Very good room and friendly staff. »

The location is good, the re-furbishment looks nice, and the staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan D., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

Celso Eduardo F Couples - 25/10/2017 TripAdvisor review
« visiting friends »

good location, adequate faciliites, convenient parking, good and large room. the wi fi service is very poor, low and interrupted signal. employee from the room cleaning team with very unpleasent odor, the hotel must care about the hygiene of ist staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celso Eduardo F, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

Rob V. W. Families - 22/10/2017 AccorHotels certified review
« Very satisfying »

Very satisfying. The hotel fulfilled all our expectation and the staff was kind and considerate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob W., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

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