Hotel - Novotel Koeln City
Novotel Hotel Novotel Hotel

Novotel Koeln City Hotel

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4.0/5 1,395 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Badminton (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 222 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 41 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,245 reviews

Our guest reviews for Novotel Koeln City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,395 reviews
TripAdvisor review
Couples - 11/01/2018
« Nice newly renovated hotel »

Nice hotel, quite newly renovated. Nice clean rooms, and an appealing bathroom. Was pleasantly welcomed by front desk staff. The whole hotel is refurbished. Excellent offer with parking in the basement with lift access. Missing better deals on English speaking tv channels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sevendsen2013, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are more than happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We hope to welcome you back again soon. Warm regards, Ruediger Schild General Manager

TripAdvisor review
Muimi2016 Family - 10/01/2018
« good hotel »

nice modern hotel in a good location. very clean room and comfortable bed. good breakfast. modern design. and we like the kid's play area. the location was good as well. we can find supermarket and many restaurant in the nearby streets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muimi2016, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are more than happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We hope to welcome you back again soon. Warm regards, Ruediger Schild General Manager

TripAdvisor review
Family - 10/01/2018
« Disability room »

The stay was great and I love the bathroom with the wall foldable shower chair. Clean, comfortable bed and friendly staff who moved the flower pot out of the disability entrance ( but should there really be one?) Also the little hump into the room needs to be looked at to be flattened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear toniag2018, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are more than happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We hope to welcome you back again soon. Warm regards, Ruediger Schild General Manager

TripAdvisor review
Family - 30/12/2017
« Great location »

We had a great stay. Clean hotel with friendly staff. In a great location. Private parking right there. Nice breakfast although they really need a second coffee machine. The only thing was no quick spot for dog to go and nowhere near hotel to throw dog stuff away. I had to walk 2 blocks to find a garbage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenn R, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. On behalf of the entire Novotel Cologne City Team we wish you a Happy New Year 2018. Kind regards, Ruediger Schild General Manager

TripAdvisor review
273perb Business - 10/12/2017
« Good value for moiney in Köln »

Excellent service, nice room, good breakfast, everything very good. A bit of a walk to the Dom area, which you manage in 15 minutes. We had a room facing the backyard, which was nice and quiet. Not the cheapest hotel in Cologne, but well worth the money.

AccorHotels certified review
Sana Friends - 05/12/2017
« Bad customer service »

Customer service was very bad. Receptionist were rude. Our bathroom was not clean when we arrived ad on the last day our keys stopper working even though we had booked a late check out. The staff seemed annoyed every time we spoke to them for simple things I me booking a cab or asking about room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sana Akram, Thank you for taking the time to tell us about your experience at the Novotel Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rüdiger Schild General Manager

TripAdvisor review
Friends getaway - 17/11/2017
« Great staff »

Nothing was too much trouble and all the staff were very friendly. The hotel was kept very clean and within walking distance to the centre. Breakfast is 19 Euro per person and there is a good selection of hot and cold food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K9170FGkennethk, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

TripAdvisor review
Friends getaway - 08/11/2017
« Great room and tasty food »

We booked a ‘superior room’ which was the same as the standard one, but with extra services like free (limited) minibar and room service charge is waivered. Good bed, loved the USB charging points, excellent bathroom, large tv We tried out the room service after a long day of shopping and were pleasantly surprised by the tasty Schnitzel, salad and desserts. Although the mushroom geschnetzeltes was a bit disappointing as a much smaller dish than anticipated. Breakfast was tasty and extensive (still miss the freshly squeezed orange juice and waffles though ;-))

Our hotel has responded to the review
Our hotel has responded to the review

Dear DutchLassie70, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

AccorHotels certified review
Alan D. Families - 31/10/2017
« Very good room and friendly staff. »

The location is good, the re-furbishment looks nice, and the staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan D., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

TripAdvisor review
Celso Eduardo F Couples - 25/10/2017
« visiting friends »

good location, adequate faciliites, convenient parking, good and large room. the wi fi service is very poor, low and interrupted signal. employee from the room cleaning team with very unpleasent odor, the hotel must care about the hygiene of ist staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celso Eduardo F, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

AccorHotels certified review
Rob V. W. Families - 22/10/2017
« Very satisfying »

Very satisfying. The hotel fulfilled all our expectation and the staff was kind and considerate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob W., We very much appreciate your comments regarding your stay at the Novotel Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

AccorHotels certified review
Anonymous Business - 18/10/2017
« GM could be friendlier »

I am writing this on behalf of our group that stayed at your hotel. Overall great experience, good breakfast selection, decent bar. The overal feedback it that rudiger the GM could be a little friendlier towards guests. Making the guest feel like they are bothering you when being asked a question is not quiet what is expected from someone at the front desk especially is its the person managing the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick G., We very much appreciate your comments regarding your stay at the Novotel Koeln City. I´m a little bit confused about your remark regarding my person as I was out off the office during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rüdiger Schild General Manager

TripAdvisor review
Family - 27/06/2017
« Pros and Cons »

Pros: - Huge TV - Comfortable - Nice staff - Good Location - USB charger at bedside Cons: - Small room for family of 4 - Card Keys don't work - Some noise as a result of thin walls. - Expensive car park and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear afschins First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. Next time please ask for our rooms with connecting-door at a reasonable surcharge. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

TripAdvisor review
Friends getaway - 10/06/2017
« As expected »

this was my 2nd stay in this hotel. I got exactly what a Novotel can give - friendly and professioanl staff, smooth early check-in, good breakfast. This hotel is a good choice for a weekend stay with friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pjuhasz127, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

AccorHotels certified review
Luc P. Business - 03/06/2017
« good as ever... »

good: room, breakfast, gym basic: dinner bad: check out procedure

TripAdvisor review
timsloth Friends getaway - 19/05/2017
« Great hotel on edge of city center cologne »

With location on the edge of city centre cologne, this hotel offers all you need for a great stay. Big rooms with supreme comfort. Breakfast is a wide variety of choices. Close the window, you won't notice the heavy traffic during rush hours. When using the garden, you won't notice the traffic

Our hotel has responded to the review
Our hotel has responded to the review

Dear timsloth, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

TripAdvisor review
Family - 17/05/2017
« Family travel »

Third time at Cologne and there's always new things to see. Novotel fullfilled our expectation, close to several points of interest. Special thanks to Lucas at reception for friendly and helpfull support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear peresn2017, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

TripAdvisor review
Friends getaway - 03/05/2017
« Great upgraded room with still some small issues »

We stayed here a number of times before and this time were very (!!) pleasantly surprised to find the room having been refurbished completely. A very large wall mounted tv (mainly German and some other international channels) new comfy beds, great walk in shower and overall nice furnishings. There were some small issues with the room, that we only discovered when we had unpacked an prepared for the night. The USB ports to charge phone/tablet near the bed were not working and neither were the small lights. The staff offered to move us to another room, but we chose to stay, given that we didn't want to pack everything again. Staff overall very friendly and helpful. Breakfast is quite extensive although they no longer provide freshly squeezed orange juice or any waffles. It is still our favorite Cologne hotel and we would come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DutchLassie70, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. The lights near the bed will be completely replaced because there is a defect in manufacturing. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

TripAdvisor review
Family - 28/04/2017
« Happy Stay »

A very nice hotel within walking distance to the old town. Breakfast was great and lobby area was comfy, with things to do for kids (both young and older) - as you would expect at a Novotel. Staff were pleasant, if a little bit on the serious side - not quite as freindly as the locals, but always professional. Only negative was the sofabed, which our 2 teenagers slept on. It was not really suitable for them and not as good as other Novotels we have stayed in. However, this did not spoil the trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith_Kinetic, First and foremost, thank you very much for your stay with us here at the Novotel Cologne City. We are so happy to hear that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community. We would like to welcome you back very soon. Kind regards, Ruediger Schild General Manager

AccorHotels certified review
Anonymous Families - 26/04/2017

My family (my wife, my 2 children) have passed a very pleasant journey in your Novotel Hotel in Koln.

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