Hotel - Mercure Sao Paulo Privilege Hotel
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Mercure Hotel

Mercure Sao Paulo Privilege Hotel

Avenida Macuco 579  Moema 
04523001  SAO PAULO
BRAZIL

534 reviews
TripAdvisor Rating Based on 534 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • 100% non-smoking hotel
  • CONGONHAS
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
See all services

Our rooms

Whether you are travelling for business or pleasure, the apartments at the Mercure SP Privilege hotel offer every comfort and modern décor in the charming neighborhood of Moema. Discover our Privilege Rooms with additional items and special services

  • 134 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Sao Paulo Privilege Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 534 reviews
TripAdvisor certified review
Business - 16/06/2017
« Good hotel but problems with room service »

I usually spend one night per week in São Paulo, and stay frequently at this hotel. It is a good hotel, with comfortable rooms but for the third time I had problems with the room service. It seems that the Mercure brand has a standard room service menu in all its hotels in Sao Paulo, with standard prices. The problem is that the restaurant, that I think is outsourced, is charging prices 20% higher than the menu, and without warning the clients! For three times so far I noticed that the bill had a value higher than it should be. In each time I called the restaurant and asked they to send me a bill with the values that were printed on the menu. All the times the excuse was the same: that the menu was not updated. As the first time that it happened was more than two months ago, I think that the problem is not updating the menu….

TripAdvisor certified review
Family - 08/06/2017
« Very good »

I had a good experience with this hotel. I liked de room and service And te location in Moema, São Paulo os a Nice place. There are many things to do near the hotel. Good restaurantes, and the employers are so Nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pedro, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Cristiano Raphael Silva Front Desk Manager

TripAdvisor certified review
Business - 25/04/2017
« Very good location for a stay near Congonhas Airport »

Great location, near Gongonhas airport , with restaurants and other facilities on a walking distance. Very good roons if you choose superior apartments. The staff is very good, the breakfast and restarurant below average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Cristiano Raphael Silva Front Desk Manager

TripAdvisor certified review
Solo travel - 15/01/2017
« Excellent location and great service »

This hotel is in the heart of one of the safer and prettier neighbourhoods of São Paulo. Walking distance to many great restaurants, supermarkets, shops and even a shopping mall, and a short taxi ride to most of the sights. Also a clean and tidy room - just what you expect from Mercure. The staff were also great, willing to help out with anything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Cristiano Raphael Silva Front Desk Manager

TripAdvisor certified review
Couples - 12/10/2016
« my travel to São Paulo »

I was in São Paulo from 7 to 9 and was very well received at the Mercure Privilege Hotel in Moema neighborhood and recommend to all this hotel. Moema is a residential neighborhood and very tasty for sightseeing and near to the Ibirapuera Park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager

TripAdvisor certified review
Business - 09/09/2016
« Good hotel, service can improve »

Very good hotel, with new and confortable rooms. Walking distance from many restaurants. The internet in my room was not working properly, The breakfast is bellow the average for this level of hotel in Brazil. During the check out the front desk attendant was a little rude when I questioned the restaurant bill (that was correct)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodrigo, Thank you for taking the time to tell us about your experience at the Mercure SP Privilege. I am sorry that your experience did not meet totally your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to solve the problem with breakfast and front desk service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andréia Prudencio Assistant Manager

TripAdvisor certified review
CiceroFalcao Couples - 02/08/2016
« Perfect! »

Everything about this hotel shouts "professional". Right from its location (Moema) to the rooms are as comfortable as it can get. Very good service and staff. It is very convenient for a person who wants an accommodation next shoppings, bars & pubs, restaurants, drugstores and Ibirapuera Park!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager

TripAdvisor certified review
motagom_adv Friends getaway - 30/06/2016
« considerations »

Computers NOT available in lobby. Fisrt Mercure, even Ibis, I have not seen computer in lobby. It´s necessary because your own unit may break and then you have the discomfort of finding an internet house to find map location e attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr Marcelo, Agradecemos por seus comentários e por compartilhar sua experiência de hospedagem com Mercure São Paulo Privilege no Tripadvisor. Conforme lhe informamos, nosso hotel está passando por uma reforma e em paralelo estamos analisando os custos necessários para a implantação de um Business Center com computador para acesso livre ao hóspede sempre que necessário. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Esperamos acolhê-lo em breve em nosso hotel. Sinceramente, Andréia Prudencio Subgerente

TripAdvisor certified review
Andre O Business - 02/10/2015
« Still need a bathroom update »

Several improvements since my last stay, air conditioner works!!!! But the bathroom still in very poor condition...ongoing in the last 4 years at least. There aren't a standard on the reception, each one proceed as his own judgment?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andre, Thank you for taking the time to tell us about your experience at the Mercure SP Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to keep the standard for the reception team as they are trained for. About the bathroom, we are renovating our rooms and today we already have the Superior rooms renovated. As soon as possible we are gonna start the renovation of each bathroom. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andréia Prudencio Assistant Manager

TripAdvisor certified review
Business - 22/09/2015
« Great location and service »

I stayed at this hotel for business in São Paulo 3 times this year. Staff always friendly, a taxi stop just in front of the hotel, close to a shopping mall and plenty of places to dine out nearby, besides the hotel restaurant, which is also nice. Last time I used the Gym, small but well equipped. Good value for what it offers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ariana, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager

TripAdvisor certified review
Marcelo1965 Business - 20/07/2015
« Good localization »

Lots of restaurants around the hotel area. Very good localization for business purposes. Friendly people at the hotel front desk. Very quiet place, so you can rest and work/have fun on the next day. I will come back soon,

Our hotel has responded to the review
Our hotel has responded to the review

Dear mr Marcelo, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager

TripAdvisor certified review
Marcelo1965 Family - 20/05/2015
« Good Location »

Very good location. Quiet area with lots of restarurants, supermarkets and pharmacys. Easy to find a bet way to go downtown and also shopping areas. Near to Ibirapuera Shopping Mall. Excellent front desk people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo, We very much appreciate your comments regarding your stay at the Mercure SP Privilege. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andréia Prudencio Assistant Manager

TripAdvisor certified review
Business - 09/03/2015
« Excellent front desk staff, very accommodating. »

The front desk staff at the Mercure Privilege hotel in Sao Paulo were very accommodating of our needs. They always had a smile on their faces when we were talking with them. And all of them had very good English. Thank you all.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager

TripAdvisor certified review
J.Domenech Business - 02/03/2015
« What is it with service? »

A fairly decent hotel in a great location, but the staff, even if nice and warm, lack training. My main objections: 1.room service is terrible. A guy knocks at your door, gives you a plate with food, a fork and knife, and that is it. No tray, no presentation, pathetic. 2. Breakfast is not bad, but it is served on a restaurant with a loud tv on. Why? Brazilians are obsessed with TV, but should the staff not know that guests my want some peace and quiet on the morning? 3. Check out took forever. A lot of people are pressed for time in the morning. Should the hotel not make an effort to let guests go in less than 15 minutes? 4. Windows should protect guests from noise. Especially in this hotel where planes pass by every five minutes from 8 am. The windows are ages-old, half broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiano Raphael Silva

TripAdvisor certified review
H L Business - 10/08/2014
« Just an Average Stay »

I check in around 10pm for a 4 night stay; even though I have stayed at this hotel at least 6 times since beginning of the year and recognized the reception staff- no welcome, no smiles or greeting. On the 3rd day, I was left a docket for a bottle of mineral water and a half empty bottle of mineral water in the bar fridge. As I never ever use minibars as my company discourages this, I complained at reception and they removed the charge. Superior room at 17th Floor is fine, just puzzled that the hair dryer has a 2 flat pin plug and the power socket requires a Brazilian 3 Pin.

TripAdvisor certified review
Paulo O Business - 22/07/2014
« Nice location, but havent finished remodelling »

The hotel is nice located near many restaurants and bars, but they have not finished remodeling the rooms. The old ones, where they put me, even being a Silver Le club, was with carpet, lots of dust, bathroom with yellow and green mud everywhere and a old 21 inches tube TV. Come on, for 150 US$s a night a TV from my grandma age? The new rooms are really nice, but I think they only puts guests that pay three times the price or the ones who complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The room renovation program is taking place this year and all the rooms will be renovated for our guest comfort. I really apologize the inconvenice! We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diogo Morais General Manager

TripAdvisor certified review
g4480 Couples - 15/04/2014
« Decent location, outdated rooms »

We chose this hotel as it was close to the home of some friends we were visiting in Sao Paulo. The location was convenient for us in Moema. The hotel is dated and badly needs a refresh. I understand that the hotel is undergoing a renovation but got placed in an old room. The beds were not very comfortable. The air conditioning unit was loud. At least it drowned out the sounds of the planes going over us towards Congohas airport. The room numbering system is comical. We were in room 1110 or 1101 yet our room was on the 3rd floor. Last year during a promotion I was able to get Platinum Accor status and this was my first stay at any accor property. I am not impressed. I don't think my status (although not really earned) got me anything special. I would expect at least a newly renovated room. This reaffirms my decision to continue with SPG properties where loyalty has some rewards like upgrades etc. Would only stay again if my friends are still living in the general area.

TripAdvisor certified review
Klaus S Business - 07/04/2014
« expected more »

Hotel with very good location near ibirapuera Park and a Room with good size but the toilet was kind of clogged, a broken electric kettle and an air conditioning equipment visibly worn out. I was simply expecting more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We regret that your stay did not reach all expectations. We are working to ensure that these errors do not occur, and hope to have you soon in our hotel. Best Regard, Fernanda Gomes

TripAdvisor certified review
Jose G Business - 11/11/2013
« Good option at Moema »

Comfortable hotel in Moema with friendly staff and close to many restaurants, catholic church, shopping mall and supermarket. Renewed rooms, fair internet connection, parking lot, gym and restaurant are a good option for the business traveler.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jose, It's a pleasure to receive your impressions regarding your accommodation at Mercure Sao Paulo Privilege. We are very grateful. Best Regards, Fernanda Gomes General Manager

TripAdvisor certified review
Sabatine Couples - 09/10/2013
« Very good for the voucher. »

We stayed for one night and used the reward voucher. It was a very nice stay for the price and we did get an upgrade as a result of the loyalty card. I usually enjoy staying at Mercure and this one was no different!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Was a pleasure to welcome you at Mercure São Paulo Privilege. Thank you for sharing your experience! Regards, Fernanda Gomes General Manager

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