Hotel - Mercure Sao Paulo Privilege Hotel
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Mercure Hotel

Mercure Sao Paulo Privilege Hotel

Avenida Macuco 579  Moema 
04523001  SAO PAULO
BRAZIL

535 reviews
TripAdvisor Rating Based on 535 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • 100% non-smoking hotel
  • CONGONHAS
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
See all services

Our rooms

Whether you are travelling for business or pleasure, the apartments at the Mercure SP Privilege hotel offer every comfort and modern décor in the charming neighborhood of Moema. Discover our Privilege Rooms with additional items and special services

  • 134 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,929 reviews

Our guest reviews for Mercure Sao Paulo Privilege Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 535 reviews
AccorHotels certified review
Heman M. Business - 17/07/2017
« Good »

Air conditioning was not obeying to the remote control. The remote control for the TV did not work for volume function.

AccorHotels certified review
Carlos Couples - 05/07/2017
« Old accommodations, noisy equipments, expensive experience »

Not satisfied. Problems with accomodations. Worn and dirty walls, mainly in the bathroom. One lamp in the main room was an annoying noise.

AccorHotels certified review
Debjyoti Business - 18/06/2017
« Not Happy »

This property is not suitable for long stays at all. Maybe just 2/3 days. I am staying here for last 10 days & will be staying for another week, however from my next stay onwards i will book another hotel. The biggest reasons being 1. Breakfast is absolutely a disaster. Limited food options and exactly the same breakfast Menu every day. Every day. For long term visitors, this is absolutely a big disappointment. 2. Limited food options in Room dining 3. Only limited hours of room cleaning 4. Difficult to find staff who speak English 5. Even basic items like a room heater are not available and has to be paid for 6. No free parking for long term guest 7. slow internet speed 8. Doesn't have a sofa/work desk 9. No option of better rooms/upgrades 10. Le Accor points are not given to me because I booked through a 3rd party site & not hotel site, this is absolutely unacceptable This hotel is only for a short stay, I have realized I made a mistake by booking here Regards Debjyoti

TripAdvisor review
Business - 16/06/2017
« Good hotel but problems with room service »

I usually spend one night per week in São Paulo, and stay frequently at this hotel. It is a good hotel, with comfortable rooms but for the third time I had problems with the room service. It seems that the Mercure brand has a standard room service menu in all its hotels in Sao Paulo, with standard prices. The problem is that the restaurant, that I think is outsourced, is charging prices 20% higher than the menu, and without warning the clients! For three times so far I noticed that the bill had a value higher than it should be. In each time I called the restaurant and asked they to send me a bill with the values that were printed on the menu. All the times the excuse was the same: that the menu was not updated. As the first time that it happened was more than two months ago, I think that the problem is not updating the menu….

AccorHotels certified review
Vagner A. Solo - 12/06/2017
« it was goog »

However, they wake me up at 5 am twice for serving coffee, but the coffee machine was not working.

TripAdvisor review
Family - 08/06/2017
« Very good »

I had a good experience with this hotel. I liked de room and service And te location in Moema, São Paulo os a Nice place. There are many things to do near the hotel. Good restaurantes, and the employers are so Nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pedro, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Cristiano Raphael Silva Front Desk Manager

AccorHotels certified review
Orhan S. Business - 13/05/2017
« Dissatisfied »

Most thing OK but the room has no heating (I was cold) and the shower was all moulded.

AccorHotels certified review
Bal Business - 10/05/2017
« Dirty bathrooms. , old ironing board , Air craft noise »

Terrible , then requested a room change , better cleaner bathroom

AccorHotels certified review
Anonymous Families - 08/05/2017

Front desk adequate service Perfect breakfast Slow reaction to solve some issues such as no battery in room safe box or lack of towels Regular cleaning

AccorHotels certified review
Anonymous Families - 26/04/2017

Horrible cleaning service.

TripAdvisor review
Business - 25/04/2017
« Very good location for a stay near Congonhas Airport »

Great location, near Gongonhas airport , with restaurants and other facilities on a walking distance. Very good roons if you choose superior apartments. The staff is very good, the breakfast and restarurant below average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Cristiano Raphael Silva Front Desk Manager

AccorHotels certified review
Anonymous Business - 17/04/2017

Excellent. Hotel staff assisted me with problem after I checked out.

AccorHotels certified review
Anonymous Families - 13/04/2017

My stay was very poor, the room were fine. But there was an electrical problem in my room that would buzz every half an hour for 2 minutes I had minimum sleep over the 3 nights I was there because of this. Also there was a dog in the room on my level which was barking the whole time. I could not believe you could bring a dog into a hotel room! When I left I left my iPad an dre beats headphones and iPod I contacted the hotel and they had my iPad but nothing else my headphones are worth $300 and iPod $200 I have just arrived back at the hotel to pick my iPad up and got them to check for the headphones and iPad and they were not there. I'm not happy about is as the Mercure are a global company and have stayed with them many of times before

AccorHotels certified review
Anonymous Business - 11/04/2017

The iron and ironing board provided were deplorable. An old iron and a broken iron board. You should pay attention to these details.

AccorHotels certified review
Anonymous Business - 08/04/2017

Clean room with comfortable bed, but too noisy because of the planes.

AccorHotels certified review
Anonymous Business - 05/04/2017

The bathrooms are very old and need remodeling. The hair dryer was falling off the wall and the electrical plug did not even fit in the outlet. There was water dripping from the ceiling from the air conditioning. I mentioned the problem several times to the receptionist but it did not get fixed. Breakfast and the restaurant were very good.

AccorHotels certified review
Anonymous Families - 02/04/2017

Very friendly staff at the reception, sorted out everything quickly and efficiently. Confort room, quiet and well kept. Very good common areas, highlight to the swimming pool well kept and large enough to swimm.

AccorHotels certified review
Anonymous Couples - 31/03/2017

The rooms which have been refurbished lived up to my expectation for this chain.

AccorHotels certified review
Anonymous Families - 20/03/2017

The Hotel is old, the air-conditioning is old and works poorly, as well as the toilet. I have stayed at this place for the last time.

AccorHotels certified review
Anonymous Business - 18/03/2017

Overall experience is not bad to stay but the WiFi Internet was either unstable or not available. I am a business traveler, Internet access is very important to me to work, but I could rarely do anything on emails, files and Web meetings during my stay.

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