Hotel - Mercure São Paulo Ibirapuera Privilege Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Ibirapuera Privilege Hotel

4.0/5 628 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • CONGONHAS
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Late check-out up to 6pm
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 2 meeting room(s)
See all services

Our rooms

Whether you are travelling for business or pleasure, the apartments at the Mercure SP Privilege hotel offer every comfort and modern décor in the charming neighborhood of Moema. Discover our Privilege Rooms with additional items and special services

  • 130 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,503 reviews

Our guest reviews for Mercure São Paulo Ibirapuera Privilege Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 628 reviews
Gillian S. Business - 05/10/2018 AccorHotels certified review
« Very Good »

It was a good place to stay. The room was satisfied, the breakfast is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sra. Gillian, Agradecemos que tenha reservado um momento de seu dia para nos contar como foi a sua experiência em nosso hotel. Ficamos contentes por termos atendido as suas expectativas e pelos comentários positivos. A satisfação de nossos hóspedes é o que nos motiva a fazer um trabalho cada vez melhor. Caso queira compartilhar sua experiência com outros clientes, lhe convidamos para deixar seu comentário em nossa página no Tripadvisor. Segue abaixo o link: https://www.tripadvisor.com.br/UserReview-ehttp:__2F____2F__www__2E__tripadvisor__2E__com__2E__br__2F__ Temos certeza de que outros clientes apreciarão seus comentários. Esperamos vê-la novamente em breve e que sua próxima hospedagem seja tão agradável quanto a anterior. Cordialmente, Laiely Jdid Supervisora de Qualidade

Marina E. Business - 25/09/2018 AccorHotels certified review
« It is very well located, although the service is not the best »

The staff does not speak English. In the room service they do not have everything that they offer in the menu they have a work in progress that makes it very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Ibirapuera Privilege Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laiely Jdid Quality Supervisor

Coni Couples - 11/09/2018 AccorHotels certified review
« I was very disappointed »

It was terrible. We had flooding in our room and after they checked the problem the staff moved us to another room that was also flooding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Ibirapuera Privilege Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laiely Jdid Quality Supervisor

DanS3191 Couples - 05/09/2018 TripAdvisor review
« Dirty floor and bathroom »

The room floor was dirty and the was grout remais on the bathroom tiles from a renovation that occurred months ago! This is the second time I complained about the same thing, the first one being in June.

Daniel P. Couples - 04/09/2018 AccorHotels certified review
« Disapointed »

I have been staying at Accor hotels for quite a while now. The Mercure at R. Macuco is the second time now. I had 3 complaints which I told the dront desk upon checking out. The first was a waiter who smelled pretty bad during breakfast. The second was a leaking shower box, which wet the bathroom floor. The third was grout remains on all bathroom tiles. I had complained about this on my first stay at this hotel. The third was the room's dirty floor. This is the best Mercure hotel around, and I stayed in all 3 of them. These 3 little problems are easily fixable and I am sure Accor will take care of them.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Daniel, Agradecemos por ter dedicado um momento do seu dia para nos contar como foi a sua experiência em nosso hotel. Sentimos os incômodos causados durante sua hospedagem, esteja certo que cuidaremos pessoalmente dos problemas mencionados com vista à melhoria da qualidade de nosso serviço. Procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esperamos que nos dê a oportunidade de vê-lo em breve e lhe oferecer o serviço que merece. E não hesite em entrar em contato conosco através deste e-mail para que possamos cuidar pessoalmente de sua reserva. Cordialmente, Laiely Jdid Supervisora de Qualidade

Homero Business - 25/08/2018 AccorHotels certified review
« Medium »

Too noisy from outside and from other rooms

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Homero S., Obrigado por compartilhar sobre sua hospedagem em nosso hotel, sua avaliação e extremamente importante para aprimorarmos nossos serviços. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Esperamos acolhê-lo em breve em nosso hotel. Atenciosamente, Cristiano Raphael Silva Coordenador de Hospedagem

Ejk Business - 08/08/2018 AccorHotels certified review
« Several issues with room »

Stayed twice in one week. Could not get wifi internet to work. Cockroach seen in both rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Ibirapuera Privilege Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laiely Jdid Quality Supervisor

Carlos Business - 07/08/2018 AccorHotels certified review
« ótima »

ótima estadia, dentro das expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Carlos, Agradecemos que tenha reservado um momento de seu dia para nos contar como foi sua experiência em nosso hotel. Ficamos contentes por termos atendido as suas expectativas e pelos comentários positivos. A satisfação de nossos hóspedes é o que nos motiva a fazer um trabalho cada vez melhor. Caso queira compartilhar sua experiência com outros clientes, lhe convidamos para deixar seu comentário em nossa página no Tripadvisor. Segue abaixo o link: https://www.tripadvisor.com.br/UserReview-ehttp:__2F____2F__www__2E__tripadvisor__2E__com__2E__br__2F__ Temos certeza de que outros clientes apreciarão seus comentários. Esperamos vê-lo novamente em breve e que sua próxima hospedagem seja tão agradável quanto a anterior. Cordialmente, Laiely Jdid Supervisora de Qualidade

Friends getaway - 02/08/2018 TripAdvisor review
« A comfortable place away from home »

This is probably the 3rd time I have stayed at Mercure Privilege. The rooms have always been nice and clean, and the location very convenient and in a very charming neighborhood close to a shopping mall, supermarket, restaurants and public transportation. In short, ideal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis, We very much appreciate your comments regarding your stay at the Mercure São Paulo Ibirapuera Privilege Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Laiely Jdid Quality Supervisor

Richard G. G. Business - 01/08/2018 AccorHotels certified review
« BREAKFAST NEEDS IMPROVEMENT. »

BREAKFAST NO LONGER HAS SMOKED SALMON AND WHITE FISH! YOU NEED MUGS FOR LATTES AND CAPPUCINO LIKE USED AT STARBUCKS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Gary G., Thank you for taking the time to tell us about your experience at the Mercure SP Privilege. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Laiely Jdid Quality Supervisor

Anonymous Business - 22/07/2018 AccorHotels certified review
« Good »

Good reception, upgrade and all. Room amenities good but was missing an iron and iron board that is very important to business travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Lorenzo, Em primeiro lugar nós gostariamos de lhe agradecer por seu comentário. Ficamos contentes por termos atendido as suas expectativas e pelos comentários positivos. E sobre o ferro de passar e a tábua, lhe garantimos que estará a sua disposição no apartamento em suas próximas hospedagens. O senhor possui mais alguma preferência para que possamos lhe atender? Caso queira compartilhar sua experiência com outros clientes, lhe convidamos para deixar seu comentário em nossa página no Tripadvisor. Segue abaixo o link: https://www.tripadvisor.com.br/UserReview-ehttp:__2F____2F__www__2E__tripadvisor__2E__com__2E__br__2F__ Temos certeza de que outros clientes apreciarão seus comentários. Esperamos vê-lo novamente em breve e que sua próxima hospedagem seja tão agradável quanto a anterior. Cordialmente, Laiely Jdid Supervisora de Qualidade

Anonymous Business - 02/07/2018 AccorHotels certified review
« Nice hotel for ba usiness trip »

Located in a safe area in Sao Paulo/Moema. Hotel and rooms are clean. With the room service only the refilling of the cosmetics/shower articles leaves to be desired. There's no refilling here. A very strong point of criticism is breakfast. It's the same thing every morning. I have been in this hotel several times and I always had the same cheese and the same sausage...and unfortunately they weren't very good either. A very strong point of criticism is breakfast. It's the same thing every morning. I have been to this hotel several times and unfortunately I always had the same cheese and the same sausage...and unfortunately they weren't very good either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norbert, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Ibirapuera Privilege Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on this e-mail for we inform about your return. Sincerely, Laiely Jdid Quality Supervisor

gomeskle Couples - 28/06/2018 TripAdvisor review
« How improve, what is very good »

The acomodation was very good. The people thats Works on front desk nas at park are very polite and ready to help when necessary. The clearness was good nas the design of the room was very clean and perfect... Very good

Gabriella A. Business - 26/06/2018 AccorHotels certified review
« Good surprise, I didn't expect it was so good. »

The coffee was delicious. The room was very confortable, clean, modern... But better pillows would help to sleep better.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sra. Gabriella, Agradecemos a sua preferência e por nos escrever sobre sua estada. Ficamos contentes por termos lhe surpreendido e pelos comentários positivos. A satisfação de nossos hóspedes é o que nos motiva a fazer um trabalho cada vez melhor. Vou compartilhar com a senhora um de nossos projetos de melhoria, estamos trocando todos os travesseiros e em sua próxima hospedagem lhe garantimos que terá o travesseiro que merece para que possamos lhe proporcionar uma noite agradável de sono! Caso queira compartilhar sua experiência com outros clientes, lhe convidamos para deixar seu comentário em nossa página no Tripadvisor. Segue abaixo o link: https://www.tripadvisor.com.br/UserReview-ehttp:__2F____2F__www__2E__tripadvisor__2E__com__2E__br__2F__ Temos certeza de que outros clientes apreciarão seus comentários. Estamos ansiosos para recebê-la novamente em breve! Cordialmente, Laiely Jdid Supervisora de Qualidade

Business - 24/06/2018 TripAdvisor review
« A good solid property »

This is a nice property - a few blocks off the main hotel street (Ibirapuera) and as such, is smaller, calm and professional. It is close to some nice food markets and each room has a refrigerator. The on site restaurant is quite good and the food well executed and presented. The staff is pleasant and accommodating. Check in is fast and easy, compared to the very long lines I saw at the larger hotels nearby. The rooms are good for Brazil standards - slightly below Western standards but were comfortable and clean. Overall, I would book this hotel again as a first choice if my business travels find me in the area again.

Business - 16/06/2018 TripAdvisor review
« Best location »

The location is great, you ate at walking distance of several restaurants and shops. The parking is a mess a long time need to fix issue, they claim that is a third party...but charge in your bill. Very nice breakfast and standard rooms

Alfonso Business - 04/06/2018 AccorHotels certified review
« Conformable »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Señor Alfonso, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure São Paulo Ibirapuera Privilege Hotel. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y nos gustaría le invitamos a dejar su comentario en nuestra página en Tripadvisor. A continuación se muestra el enlace: https://www.tripadvisor.com.br/UserReview-ehttp:__2F____2F__www__2E__tripadvisor__2E__com__2E__br__2F_ Estamos seguros de que otros clientes apreciarán sus comentarios. Esperamos que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Laiely Jdid Supervisor de Calidad

Leonardo S. Business - 22/05/2018 AccorHotels certified review
« WiFi coverage could be better »

The room is comfortable, well equipped, and the staff was friendly, but it took me 10 minutes standing on the check-in row, all I asked was to be placed near to the WiFi Access point, and even though my room was just besides the elevator the WiFi coverage was horrible. The breakfast is OK (not good, not bad), but for 35 reais there are other better options nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Leonardo, Agradecemos que tenha reservado um momento de seu dia para nos contar como foi sua experiência. Ficamos contentes em saber que o quarto atendeu as suas expectativas e por nossa equipe ter sido amigável. Lamentamos a demora no check in e as opções servidas no buffet do café da manhã, asseguramos-lhe que estamos considerando os seus comentários com vista à melhoria da qualidade destes serviços. Sobre a localização do apartamento em qual o senhor ficou, é muito próximo de uma das antenas que ficam no corredor, iremos medir a velocidade, para que possamos tomar as medidas necessárias. Esperamos que nos dê a oportunidade de melhor servi-lo em um futuro próximo.E não hesite em entrar contato conosco através deste e-mail para que possamos cuidar pessoalmente de sua reserva Cordialmente, Laiely Jdid Supervisora de Qualidade

Elias B. Couples - 21/05/2018 AccorHotels certified review
« Good enough »

I had no time to enjoy the hotel properly. But the room was good enough, it was clean and the bed was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Elias, Agradecemos que tenha reservado um momento de seu dia para nos contar como foi sua experiência. Ficamos contentes por termos atendido as suas expectativas e pelos comentários positivos. A satisfação de nossos hóspedes é o que nos motiva a fazer um trabalho cada vez melhor. É uma pena não ter aproveitado melhor sua hospedagem. Em uma próxima oportunidade lhe convidamos a desfrutar os serviços que oferecemos. Observamos o seu comentário sobre o ar condicionando, e asseguramos-lhe que estão sendo tomadas as medidas necessárias com vista a melhoria da qualida deste serviço. Esperamos vê-lo novamente em breve! Cordialmente, Laiely Jdid Supervisora de Qualidade

Anonymous Business - 11/05/2018 AccorHotels certified review

It was good but the AC continues being a problem, noisy and does not work properly.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Jonathan, Agradecemos que tenha reservado um momento de seu dia para nos contar como foi sua experiência. Ficamos contentes em saber que sua hospedagem foi boa. Lamentamos o incômodo sobre o ar condicionado, asseguramos-lhe que estamos tomando as medidas necessárias com vista à melhoria da qualidade deste serviço. Esperamos que nos dê a oportunidade de melhor servi-lo em um futuro próximo e não hesite em entrar em contato conosco através deste e-mail para que possamos cuidar pessoalmente de sua reserva. Cordialmente, Laiely Jdid Supervisora de Qualidade

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