Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

TripAdvisor rating 4.5/5 3,649 reviews
Mercure Hotel & Residenz Berlin Checkpoint Charlie
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Hotel extras

  • Rooms from 323 sq. ft. (30 m²) to 861 sq. ft. (80 m²) - larger than most rooms in Berlin.

  • 547 yards (500 meters) from Checkpoint Charlie, Friedrichstrasse and the Gendarmenmarkt

  • Located on a quiet side street

  • Non-smoking hotel (some rooms have a balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Room for hearing impaired guests
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117
berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Contact email

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :   M129 Kochstrasse

  • Leipziger Strasse :   148 Leipz./Fried.str

  • S9, S5 :   S9, S5 FRIEDRICHSTRASSE

  • U2 :   U2 STADTMITTE

  • U6 :   U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Currently, close to our hotel

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International Kids-Tour Berlin

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Tour of the Spandau Citadel, Berlin

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Max Liebermann, Garden Paintings - permanent exhibition

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Bildergalerie, Potsdam, UNESCO heritage, visit

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New Sanssouci Palace, Potsdam, UNESCO heritage, visit

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Our accommodations

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Large Room with double bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with double bed and sofa bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 single bed

  • Max. number of persons: ‌1
  • Area: From 20
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Beate: Wine Tavern/Double Room

  • Max. number of persons: ‌2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Lisa, Jeanette and Janina: Mon amour/Double Room

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Jeremy and Katrin: Our Berlin/Double Room

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Jennifer: Welcome Home/Double room

  • Max. number of persons: ‌2
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite with 1 double bed and 1 sofa bed

  • Max. number of persons: ‌4
  • Area: From 45
  • Views: City side, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Suite with 2 bedrooms and sofa bed

  • Max. number of persons: ‌5
  • Area: From 64
  • Views: Courtyard side, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Apartment with double bed, sofa bed and kitchenette

  • Max. number of persons: ‌3
  • Area: From 37
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

5,876 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,649 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent hotel in a great location

Customer review rating 4.7/5

Eleanor Families - 14/07/2019 AccorHotels certified review

We always stay here when in Berlin. The family option with 2 bedrooms is particularly good. This time we had a very spacious room for 3. All excellent. Clean, comfortable, friendly & good value. Taxi ordered for us very promptly when we were leaving.

Dear Ms. F., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels Director/General Manager

Super great team!

Customer review rating 4.7/5

Ingrid M. Solo - 14/07/2019 AccorHotels certified review

The stay was easy, comfortable and tasty!! I really felt like at home. Thank you all the team for a wonderful stay and service!!

Dear Ms. M., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Falk Bartels Director/General Manager

Why not to stay longer?

TripAdvisor rating 4.5/5

cimbim Couples - 14/07/2019 TripAdvisor review

This hotel is situated almost in the city center in the quiet area. It is easy to reach the main lines of public transport. It is in the walk distance to main interesting places in Berlin (Brandenburger Tor, Unter den Linden, CP Charlie, Museumsinsel, Berliner Dom, Reichstag, …). Tasty breakfast and dinner, friendly staff (reception, bar, restaurant, …), good service at the hotel.

Thank you very much for the positive review and the great remarks on the breakfast and especially on the staff. We are very pleased that you enjoyed our services and your overall stay with us. We really hope to be able to welcome you again as our guest. Best regards, Falk Bartels Director/General Manager

Surprisingly good

Customer review rating 4.7/5

Anonymous Business - 13/07/2019 AccorHotels certified review

Really very good

Dear Ms. G., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comments. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Falk Bartels Director/General Manager
Customer review rating 4.7/5

Rosalyn C. Friends - 13/07/2019 AccorHotels certified review

Great location, excellent staff, just loved it.

Dear Ms. C., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Falk Bartels Director/General Manager

Awesome

Customer review rating 4.7/5

Anonymous Friends - 13/07/2019 AccorHotels certified review

One of the best Mercure i’ve Ever been. Staff from the beginning always there for you , and all kind and lovely. The room was pretty big and really comfy. Thank you so much for that great journey.

Dear Mr. L., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels Director/General Manager

Impressed

Customer review rating 4.7/5

Mary H. Families - 12/07/2019 AccorHotels certified review

Very good from booking to arrival. Spacious quiet rooms with a beautiful walk in shower. Breakfast also very good and evening drinks area.

Dear Ms. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Falk Bartels Director/General Manager

Great service, location and value

Customer review rating 4.7/5

Anonymous Families - 12/07/2019 AccorHotels certified review

The hotel is very convenient to public transportation. Extremely helpful staff, clean rooms and lovely common areas

Dear Ms. C., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Falk Bartels Director/General Manager

Good

Customer review rating 4.7/5

Makis Couples - 11/07/2019 AccorHotels certified review

Good experience

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you very much for the positive feedback. I do acknowledge, however, that there is still “room for improvement” regarding the check-in. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Falk Bartels Director/General Manager

Great hotel in a perfect location.

Customer review rating 4.7/5

P J. F. Families - 11/07/2019 AccorHotels certified review

I am a fan of Mercure brand anyway, but as always the hotel was fantastic. The staff were efficient , but with a smile. Housekeeping is excellent.(as i have found in every Mercure Hotel i have stayed in)

Dear Mr. F., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the great remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Falk Bartels Director/General Manager

Gut

Customer review rating 4.7/5

S. Business - 11/07/2019 AccorHotels certified review

Gut

Sehr geehrter Herr S., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die positive Bewertung. Ein Feedback wie das Ihre zeigt uns, dass wir in unserem Anspruch, bestmögliche Gastgeber sein zu wollen, auf einem guten Weg sind. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt im Mercure Hotel & Residenz Berlin Checkpoint Charlie zu bewerten. Und es freut uns, dass Sie sich bei uns rundum wohl gefühlt haben. So soll es sein, das ist unser Anspruch! Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Falk Bartels Direktor/General Manager

Excellent hotel in good central location

Customer review rating 4.7/5

Karen S. Couples - 08/07/2019 AccorHotels certified review

Excellent stay. Lovely comfortable spacious room. Pleasant and helpful staff on reception. The only criticism is that the couple we travelled with found that their room had been cleaned and serviced ready for the next guests while they were at breakfast and they had not finished using the bathroom and towels. Not pleasant for the next guests if the room was not checked again. I’m fact, this practice probably explains why their refrigerator had not been emptied and cleaned for them.

Dear Ms. S., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the house-keeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We would love to welcome you back. Best regards, Falk Bartels Director/General Manager

quite good

Customer review rating 4.7/5

D.h Families - 08/07/2019 AccorHotels certified review

reception staff was nice, attending, and quite helpful. though, it would be great if we got prepared help for restaurants and bars around. there was also some mix up with the room we received. we were told we got a bigger one, though there was no kitchen as was written on the invitation. well eventually we didn't need one, and even did not use the coffee machine in the room. house keeping was lacking. many things were missing in the room and we had to ask for them. all in all the hotel is nice. public areas are beautiful. the room was spacious and quite.

Dear Ms. H., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Falk Bartels Director/General Manager

Our second stay, and we'll be back

Customer review rating 4.7/5

Olaf D. Couples - 08/07/2019 AccorHotels certified review

A very good stay at your hotel. A very good room and housekeeping. Friendly and welcoming staff at the reception. Very good breakfast and decent WiFi. Minor issue with signage on parking garage situation. We will stay again!

Dear Mr. D., Thank you very much for your second visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Falk Bartels Director/General Manager
Customer review rating 4.7/5

Ailsa Families - 07/07/2019 AccorHotels certified review

Excellent facilities and room polite and courteous staff

Dear Mr.L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Falk Bartels Director/General Manager

Welcoming and large comfortable roomVery

Customer review rating 4.7/5

James Couples - 02/07/2019 AccorHotels certified review

Very convenient with friendly staff Room was large and clean

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Falk Bartels Director/General Manager

Great hotel

Customer review rating 4.7/5

Anonymous Couples - 01/07/2019 AccorHotels certified review

Great location friendly dtaff

Dear Mr. N., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Falk Bartels Director/General Manager

Great location, comfortable room

Customer review rating 4.7/5

Lmc Couples - 30/06/2019 AccorHotels certified review

Stayed in a studio apartment which was spacious and comfortable.

Dear Ms. C., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the nice comments. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Falk Bartels Director/General Manager

Mostly good with some challenges

Customer review rating 4.7/5

Atm Families - 29/06/2019 AccorHotels certified review

The check in initially was a bit challenging. We had arrived very tired and harassed because the airline had lost our luggage. We found the first lady we dealt with, quite cold and unsympathetic. Then the air conditioning in the room wasn’t working well and we requested a fan which was refused point blank. However I write a complaint and it was addressed immediately. They also gave us a drink voucher which when we tried to use it was again met with some very poor customer service attitude. A couple of the young ladies at reception were lively though. Especially the poor girl who made so many trips up and down for us to get a fan. I think there is a general lack of warmth and welcoming in your hotel. Not sure if it’s cultural but we found the staff very unwelcoming. The room was comfortable and I suggest you put an air conditioning vent near the main bed as well as it gets very very hot.

Dear Ms. M., I would like to offer my sincere apologies for the faults and human errors regarding our service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Falk Bartels Director/General Manager

Brilliant

Customer review rating 4.7/5

Tracy Families - 29/06/2019 AccorHotels certified review

We stayed for 3 nights and from the moment we entered until we left we were made to feel welcome and loved every second. Every member of staff were incredibly polite and the food morning and evening meant a lot. The suite we had was very spacious and cleaned every day with fresh towels etc. On checkout we were allowed to use the ironing from to be able to iron travel home clothes. Will definitely be staying her again as location was prime for all our needs. Thank you to all staff for making our stay what it was.

Dear Ms. E., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels Director/General Manager
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