Hotel - Mercure Hotel & Residenz Berlin Checkpoint Charlie
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11 
10117  BERLIN
GERMANY

3,234 reviews
TripAdvisor Rating Based on 3,234 reviews
See rates
Best price guarantee
From
From 149.00 EUR Non member rate
From 149.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Concierge

Leisure and activities

  • Babysitting on request
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06.30-23.00
    • Opening hours : Week-end 06.30-23.00

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFIaccess. Our Family Rooms offer plenty of space in two separate areas with a connecting door. One child up to 12 years old can share your room for free and a second child for a charge of EUR 15 per night. Pets are welcome (charge of EUR 10 per night).

  • 139 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating Based on 3,432 reviews

Our guest reviews for Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,234 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Itzhak Z. Couples - 17/09/2017
« we liked the hotel nice stay »

good location, exelent brackfast, good reception staff, nice room and lobby.

AccorHotels certified review
Mark F. Couples - 16/09/2017
« Excellent Value in a 4Star Hotel »

Being a TripAdvisor reviewer, I am planning to write a full review when I get back home.

AccorHotels certified review
Anonymous Business - 15/09/2017

Great room and breakfast. Nice and helpful staf. Great location

AccorHotels certified review
Avdb Business - 15/09/2017
« Great Hotel at a Great location »

Surprised by this really nice Mercure Hotel. Good parking and really great room with small balcony. Spacious and with seperate toilet.

AccorHotels certified review
Cristina Families - 13/09/2017
« Excellent »

Very good location to visit the city, quiet and with many services around (transport, restoration, ..) The room was excellent, we were family of 3 and the room was very spacious and comfortable. The breakfast also excellent. Very friendly staff, we even enjoyed the stroopwafel with which a waiter celebrated his birthday,

AccorHotels certified review
Judith C. Couples - 11/09/2017
« Great location, totally modern, immaculately clean »

This is one of the best places we have every stayed! The location was great as we were able to walk to most sites. Plus it was quiet. Our room was very clean, updated and had every modern convenience. We found the front desk staff to be very friendly and helpful.

AccorHotels certified review
Reinhold G. Families - 08/09/2017
« Ok experience »

The hotel is decent; no grave complaints just a few things that should be addressed for future guests: 1. The door handle to our room was very cumbersome and involved a big effort to open. 2. The bathroom is small given the arge size of the room; worst was the inability to flush the toilet effectively. It always took 5 or 6 (not kidding) attempts to get everything down. 3. As an Accor silver member, a welcome drink is part of the experience; when my sister checked in at the bar, she was told only coffee and soda was free. On our last night, however, another bartender gave us two glasses of wine 4. I asked for a wake-up call on the morning of my departure; it never came. Again, nothing really bad but worth mentioning.

AccorHotels certified review
Anonymous Business - 07/09/2017

Business Trip. Hotel was a well-positioned, well-maintained choice. But 2 problems: 1. Breakfast: insufficient staffing levels - people left waiting to be "greeted", not enough people to clear tables and replenish food. The staff on duty were clearly trying their best but could not cope. 2. Rooms at the back have too high a risk of noise from deliveries. I was woken up at 5am

AccorHotels certified review
V F. Families - 29/08/2017
« Lovely hotel in a great location »

We liked everything about the hotel. It was located on a quiet street which was still very near all the amenities and transport links we needed. Our room was very large and comfortable; it was also very clean. The front desk and bar staff with whom we dealt were all first-rate. We would in particular like to thank Timi and Frederico at the front desk for all their help and advice. They really enhanced our stay at the Mercure and our visit to Berlin overall.

AccorHotels certified review
Anonymous Couples - 29/08/2017
« Nice stay in Berlin »

It was generally a good experience - a long weekend in the centre after a week's work in Berlin. Room was well laid out and functional, cleaning was fine and unobtrusive, and breakfast was also fine. A couple of small gripes: after the first day, only one bath towel was left. Then on the final day I asked for a late check out having forgotten that I had paid (in the booking process) for check out till 6pm ! However the person at reception did not tell me this, and in fact gave me check-out at 2.30 for no charge as a "favour" ! And somewhat worst, our room keys stopped working and we had to go ask for them to be re-programmed. It appears that additional payment for late check-out was forgotten or ignored - this is not so good.

AccorHotels certified review
Jason A. C. Business - 25/08/2017
« Amazing stay - one of the best ever »

The staff at the reception are very friendly and helpful very efficient and little things like having sweets for children. The hotel was in a fantastic location, right on the doorstep for viewing checkpoint charlie and frederick Street. The decor was sublime, very cool and contemporary, a visual treat and chilled vibe. The room was probably one of the best family rooms we have ever had the pleasure to stay in. Lots of room and very spacious. Nice touches were the coffee machine which was much needed on arrival and first thing in the morning. Excellent bathroom with fab shower. Towels were soft and fluffy. The beds were comfortable and snuggly, and slept like a log all night. We requested a balcony and was delighted we had been given a room with one. Gave the room an extra little dimension and it overlooked the little garden below which offered a calm and peaceful place to sit at night or in the morning. The only thing I could find fault with was the toilet roll, it was very rough and scratchy and perhaps a softer roll is more appropriate to a room of this calibre. On the final morning of our stay unfortunately the tv decided to stop working (think this was a signal issue) as come on and then off several times. It mattered not as we were leaving that morning. Would we stay again? 100% would book again.

AccorHotels certified review
S Families - 24/08/2017
« Great sized family rooms »

Had a good stay with a decent sized family room. We had plenty of room for family. Most of staff were a friendly and helpful - although some issues lost in translation, but there English was much better than my German

AccorHotels certified review
Umesh M. Families - 19/08/2017
« Extremly cozy, spacious room and nice welcoming staff »

very good experience, did not expect this good experience in the heart of berlin

AccorHotels certified review
Shaun W. Families - 19/08/2017
« Great hotel »

Another great stay at the Mercure Hotel and Residenz Checkpoint Charlie. Great location on quiet street close to restaurants and the U-Bahn

AccorHotels certified review
James C. Couples - 18/08/2017

We are longtime customers of this hotel. Hotel staff are friendly and helpful. Rooms are large and comfortable. Hotel is conveniently located to public transport.

AccorHotels certified review
Lydia Families - 18/08/2017
« Clean and spacious hotel in a great location but service was not perfect »

The hotel is in an excellent location, close to many of the sights of Berlin and to a couple of U-Bahn stations. We were staying in a suite, consisting of a double bedroom and a sitting-room with sofa bed, described on the website as suitable for up to four people. In fact, the sofa bed was not large enough to accommodate four adults and our daughters spent one sleepless night there before one of them slept on cushions on the floor. When we were checking out of the hotel, we were told at reception that we should have received an e-mail telling us that the suite only slept three people, but we did not receive this. The hotel was full to capacity when we were staying so we could not book another room. We booked the suite two months before our stay, specifying that we would be four people in a note on the booking, but staff at the hotel did not read this note until a week before our stay. If they had notified us earlier, we would have changed our booking for two double rooms. On the second day of our three-night stay, we informed staff that one of the lights in the sitting-room wasn't working and needed a new bulb. They said that it would be fixed but it was not. There was a good range of food available for breakfast but unfortunately things ran out very quickly and were not replenished at all promptly. This applied also to cutlery, glasses and china. There was no orange juice available when we arrived for breakfast on any of our three mornings, although it had been refilled by the time we were leaving. It appeared that not enough staff were employed to work at breakfast as tables were slow to be cleared, causing queues of people waiting for a table even though not all the tables were occupied.

AccorHotels certified review
Aleksandrs B. Friends - 16/08/2017
« Ok »

In general all was really well, service was extermely good. The only thing I would improve is that bed should be not tha soft and for the summer time the blanked could be thinner

AccorHotels certified review
Dom Couples - 15/08/2017
« Fantastic room, great service and enviable location. »

As always great to stay with Mercure. Room was lovely and quiet.

AccorHotels certified review
From D. Families - 13/08/2017
« As expected »

Have stayed at this hotel last year and it was just as good this time. I was very happy with the room we were given. Personnel in reception and in the restaurant were always polite and extremely helpful.

AccorHotels certified review
B. K. Families - 10/08/2017
« good »

rooms were clean. the location of the hotel was excellent.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 149.00 EUR Non member rate
From 149.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 680 m Sofitel Berlin Gendarmenmarkt
Sofitel Berlin Gendarmenmarkt Hotel
From
From 238.50 EUR Non member rate
From 238.50 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 710 m ibis budget Berlin City Potsdamer Platz
ibis budget Berlin City Potsdamer Platz
From
From 69.00 EUR Non member rate
From 69.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 830 m Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Berlin City Potsdamer Platz Hotel
From
From 125.00 EUR Non member rate
From 118.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 830 m ibis Berlin City Potsdamer Platz
ibis Berlin City Potsdamer Platz Hotel
From
From 94.00 EUR Non member rate
From 89.30 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in BERLIN
See rates