Hotel - Mercure Hotel & Residenz Berlin Checkpoint Charlie
Mercure Hotel Mercure Hotel

Mercure Hotel & Residenz Berlin Checkpoint Charlie

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4.5/5 3,384 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Concierge

Leisure and activities

  • Babysitting on request
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06.30-23.00
    • Opening hours : Week-end 06.30-23.00

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFIaccess. Our Family Rooms offer plenty of space in two separate areas with a connecting door. One child up to 12 years old can share your room for free and a second child for a charge of EUR 15 per night. Pets are welcome (charge of EUR 10 per night).

  • 139 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 AccorHotels Rating Based on 4,214 reviews

Our guest reviews for Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,384 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
S. Business - 12/04/2018

Alles super

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., es war uns eine Freude, dass wir Ihr Gastgeber sein durften. Ein herzliches Dankeschön dafür und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Mercure Hotel & Residenz Berlin Checkpoint Charlie zu bewerten. Wir freuen uns sehr darüber, dass wir Sie mit unserem Service überzeugen konnten und Sie sich bei uns rundum wohl gefühlt haben. Es tut gut zu wissen, dass wir unseren hohen Anspruch an Gastfreundschaft erfüllen konnten und Sie mit uns zufrieden waren. Auch im Namen meines Teams bedanke ich mich für die ausgezeichnete Bewertung und das Resümee "Alles super". Nun hoffen wir, dass Sie uns bald wieder besuchen und es uns dann abermals gelingen wird, Ihnen einen angenehmen Aufenthalt zu ermöglichen. Bis dahin mit den besten Grüßen, Ihr Benedikt Heydweiller General Manager

AccorHotels certified review
Kwang Families - 12/04/2018
« nice place for a family stay in Berlin »

Hotel is located in city center. The comfortable family room is great and able to host up to 5 persons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the family room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Benedikt Heydweiller General Manager

TripAdvisor review
Family - 12/04/2018
« Weekend in Berlin. »

Hotel location is very good, close to the wall and checkpoint Charlie.We paid for a privilege room which is larger for 3 people and came with a complimentary minibar (small charge I think). Problem with this was not enough drinks for 3 people, asked reception but was told that is all you get. It comprised of 1 bottle beer, 1 apple juice, 2 small coca cola. Our minibar was not restocked on the second day and when I mentioned it to staff just got an apology despite paying for it. The hotel also has a juke box and after a few drinks my family were putting euros in but nothing would play. After informing staff we were told it is cosmetic only it only accepts the German mark!! It was pointed out there was a small sticker on it stating

AccorHotels certified review
Andy Families - 10/04/2018
« Great quality Hotel for the price. »

Good reception by staff. Good sized and good quality room Didn't have breakfast so can't comment. A little noise from the bar at night, also in corridor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the reception staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Kaarina Families - 09/04/2018
« Pretty good »

Good beds, except the extra bed was uncomfortable.Spacious room and it was a good thing to have a separate bath. The mini bar is included in the room rate, but there was only one drink for each item and we had three adults in the room.The bathroom was really warm from time to time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the bed, the mini-bar and the air condition. Please accept my apologies for the inconveniences you had to deal with. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Mt Families - 07/04/2018
« Comfortable hotel in a brilliant location, with friendly, helpful staff. »

Amazing hotel for seeing all the sights. Most tourist sights are within a reasonable walking distance, but there is also a tube within a few minutes with great links to everywhere you need to go. Staff were very welcoming and made check in quick and easy. We had a huge suite that would sleep five. The rooms were large and comfortable and had a small balcony. Bathroom was large with bath and separate walk in shower. The hotel is situated in a quiet area, so very little noise in the evenings and the area felt very safe even later in the evening. There are two supermarkets within five minutes walk. Would highly recommend this hotel and will definitely book it again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the amazing remarks especially on the staff.. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Werner Business - 07/04/2018
« well organized and friendly check in, clean and fully serviced room and good room service, excellent breakfast, very good value for money. »

See title

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review yand the great remarks on the service, the breakfast and the value. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Graham S. Families - 07/04/2018
« Brilliant »

Very good reception, lovely breakfast, comfy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Agnes Couples - 01/04/2018
« Great Berlin experience »

That was a great pleasure to stay at Mercure in Berlin. Great location, great service and awesome room. We have been upgraded to the Berlin room and it’s great experience. Room was big, clean and well decorated. If coming back to Berlin, definitly will choose Mercure Charlie Checkpoint one more time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Claire Couples - 31/03/2018
« Absolute delight to stay at this hotel »

Loved the decor and the large room. Spotlessly clean. Staff all very friendly and helpful. Breakfast the best we ever had. Easy access to transport services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
A Friends - 26/03/2018
« No elevator, water does not drain, room small »

My colleagues paid the same price, both got bigger rooms ( two single bed), my room only fits one little single bed. The room I got was on the 8th floor, but the elevator only goes to the 7th floor, worker helped to carry my big suitcase up but I had to carry it down by myself, and pulled my muscle on my back. Laid in bed for two days couldn’t even move. The room is like an attic, with the shed type roof. And on top of everything mentioned above, the shower drains poorly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We sincerely regret that your experience with the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Steve U. Couples - 22/03/2018
« Excelent »

Great location. Hotel very clean and comfortable. The staff are very helpful and friendly. Breakfast is wonderful, would stay here again without hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
J E. Couples - 21/03/2018
« Great location »

The location of the hotel is perfect as it is so near to the main sites of interest. Our room was exceedingly comfortable and very warm - that was so important during a very cold spell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Benedikt Heydweiller General Manager

AccorHotels certified review
Steve W. Business - 19/03/2018
« Clean environment and conveniently located »

Was surprised to be given a room whereby the lift does not stop! I have to carry my big luggage up a flight of stairs. Such information should be informed before guest arrives at the hotel. Other than the above, everything else was smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique regarding the missing informations about the elevator. Please accept my apologies for the inconveniences you had to deal with. We hope to welcome you as our guest again. Yours Sincerely, Benedikt Heydweiller General Manager

AccorHotels certified review
Dean Business - 18/03/2018
« Nice hotel, clean, safe ,big rooms »

Only two things that i did not like was the toilet being the opposite side of the room with no douching facilities. The furnishings looked very dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regading the toilet and the furnishings. Please accept my apologies for the inconveniences you had to deal with. We hope to welcome you as our guest soon again. Yours Sincerely, Benedikt Heydweiller General Manager

AccorHotels certified review
Ap Friends - 07/03/2018
« Great stay! »

The hotel has an excellent location both close to major sights and mass transit. It a well-decorated and comfortable hotel. Highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review, the recommendation and the great comments. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Jacky Couples - 07/03/2018
« Silver Wedding »

We had a great stay. Room was amazingly spacious and spotlessly clean. All members of staff were friendly and helpful. The location of the hotel is pretty good and the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was such a pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us at your silver wedding. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the lovely remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Anonymous Business - 05/03/2018
« Very comfortable and great expereience »

Exceeded my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along the top reviews on our services to the staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Anonymous Couples - 05/03/2018
« Excellent »

Nice quite room. Helpful and friendly service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Van Egmond, Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and on the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Benedikt Heydweiller General Manager

AccorHotels certified review
Alex Y. Couples - 05/03/2018
« Excellent hotel in great location »

Comfortable hotel with good sized rooms in a good part of Berlin for seeing the sights. Quiet side street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. y., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Benedikt Heydweiller General Manager

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