Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

TripAdvisor rating 4.5/5 3,669 reviews
Mercure Hotel & Residenz Berlin Checkpoint Charlie
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Hotel extras

  • Rooms from 323 sq. ft. (30 m²) to 861 sq. ft. (80 m²) - larger than most rooms in Berlin.

  • 547 yards (500 meters) from Checkpoint Charlie, Friedrichstrasse and the Gendarmenmarkt

  • Located on a quiet side street

  • Non-smoking hotel (some rooms have a balcony/terrace)

  • RELAX - Food, Drinks & You. Wine, cold cuts and snacks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Room for hearing impaired guests
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117
berlin
germany

Tel: +4930206320

Fax: (+49)30/20632111

Contact email

Check-in from 15h00

Check out up to 12h00

  • Kochstrasse :   M129 Kochstrasse

  • Leipziger Strasse :   148 Leipz./Fried.str

  • S9, S5 :   S9, S5 FRIEDRICHSTRASSE

  • U2 :   U2 STADTMITTE

  • U6 :   U6 KOCHSTRASSE

  • By plane

    BERLIN TEGEL At 11km / 6.84 miles

  • By plane

    SCHOENEFELD At 29km / 18.02 miles

  • By car

    DREICK TREPTOW At 15km / 9.32 miles

  • By car

    PRENZLAUER CHAUSEE At 10.9km / 6.77 miles

  • By car

    TEMPELHOFER DAMM At 4.9km / 3.04 miles

  • By train

    BERLIN OSTBAHNOF At 6km / 3.73 miles

  • By train

    S-BAHN FRIEDRICHSTR At 1.7km / 1.06 miles

GPS :52.508738, 13.393399

Our accommodations

At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. All 139 rooms are air conditioned and have WIFI Visit us with your children and save money: One child aged up to 11 years can stay in your room and receive breakfast - both free of charge. Children also receive a 50% discount on the price of breakfast.

Large Room with double bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Beate: Wine Tavern/Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Lisa, Jeanette and Janina: Mon amour/Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Jeremy and Katrin: Our Berlin/Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Jennifer: Welcome Home/Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Suite with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 45
  • Wireless internet in your room
  • Satellite/cable colour TV

Family Suite with 2 bedrooms and sofa bed

  • Max. number of persons: 5
  • Area: From 64
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Apartment with double bed, sofa bed and kitchenette

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel & Residenz Berlin Checkpoint Charlie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

5,986 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,669 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Experience Overall

Customer review rating 4.7/5

Anonymous Business - 15/08/2019 AccorHotels review

Stayed at the hotel for a few nights on business. The checkin/checkout was efficient and the staff friendly throughout. The room was large and well equipped. Room was well serviced each day. The hotel also has a small fitness and wellness areas which is a nice facility.

Great value for the money

Customer review rating 4.7/5

Katja V. Couples - 12/08/2019 AccorHotels review

Quiet room. Excellent AC. Very good quality breakfast. Super clean hotel. Well done!

Dear Katja, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Amazing staff

Customer review rating 4.7/5

Conor Couples - 12/08/2019 AccorHotels review

Those employed at the front desk were great. I want to particularly draw attention to the lady who checked me in on friday- wow. Professional, friendly, engaging.

Dear CONOR S., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback and the great praise for our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

My stay

TripAdvisor rating 4.5/5

ctm713 Business - 12/08/2019 TripAdvisor review

I was coming by car for the first time. The parking lot was VERY expensive and it was not possible to leave the garage without having checked-in in advance! The door could only be opened with a badge. So I had to take another exit. All the rest was perfect as always!

One of the best hotel stays in my life!

Customer review rating 4.7/5

Antti T. Couples - 10/08/2019 AccorHotels review

Me and my wife were staying at the hotel for our 15th wedding anniversary. I emailed the hotel about the occasion beforehand and they had arranged us a very nice upper level room with some wine, fruits and other treats. All in all, the service was wonderful. Altough I travel a lot and have been staying in very posh hotels before, as a whole experience this was by far in my top five!

Dear ANTTI ILMARI T., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Lovely Hotel, great staff, great location

Customer review rating 4.7/5

Dara Couples - 07/08/2019 AccorHotels review

Fantastic from start to finish, arrived early not expecting room to be ready and was delighted to find room available. Great room with lovely balcony overlooking garden area, great facilities in room. Breakfast on all three mornings excellent great variety and staff couldn’t do enough to please us. Overall excellent experience would highly recommend

Dear Dara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Extremely bad experience

Customer review rating 4.7/5

Akram A. H. Couples - 03/08/2019 AccorHotels review

Well, It was my honey noon vacation and I booked the Amor (honeymoon room# 711) for two nights and I called to extend one more night and make sure that the room setting will be ready (floors and champaign), I reached to my room on the 31-07-2019 at 18;30 and the room was below average, they did not make any of the arrangement witches was advertised with the room!!! second disappointment that the entrance of room 711 has a broken wall, yes the left wall has a big craked opened and it's so ugly (I did not see that in any 2 or 3-star hotels). AC was so bad and barely working wich made my first night a nightmare, after complaining they did fix the AC witch was not a big difference with the cooling and they made some setting for the room. The bad experience affected my vacation and I was disappointment from the quality and service of the hotel, I did not expect this from a 4-star hotel in a good location, hope my notes will reach someone CARE about the quality of the service in the hotel as this is not what Mercure quality is about. Thank you for the bad experience. Akram.

Dear AKRAM AL H., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of €223,20 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Fantastic room. Staff was just OK.

Customer review rating 4.7/5

Anonymous Families - 02/08/2019 AccorHotels review

The room (Suite) was spacious. Beds were incredibly comfortable. I have never slept better in a hotel. Staff was friendly generally, but wait staff at breakfast and lunch could have been friendlier. Female night front desk staff was a bit surly. Day staff was nicer. Guy that came to unlock our safe when we forgot our combo was really nice.

Dear ROBERTA L., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

overall fine but expected more from the room, wifi, and the service

Customer review rating 4.7/5

Steven S. Friends - 01/08/2019 AccorHotels review

the images on the site suggest that there is a separate lounge to the two bedrooms, which is of course not the case. very disappointing and I feel misleading. it meant that I had to share my room which was not great. breakfast was very poor value for money and the power cut finished the overall average experience there. the wifi in the room was not at all good and the staff couldn't offer a solution for a number of days other than to sit in the lobby, which is not acceptable. it was a shame there was no real hotel style room service so we had to come down each evening for ice. the platinum benefits of a late checkout were disappointing as I was only offered 3pm (extended a little at the last minute) but could pay for 8pm? the air conditioning / cooling was inadequate staff were all polite and professional. I just didnt really appreciate the offer of the Mercure Residenz brand compared to the Mercure Hotel Manchester where I have held events. would probably not return.

Dear STEVEN S., Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, there was a power failure in downtown Berlin at the weekend, which was beyond our control and also led to the failure of a WLAN switch that could not be repaired immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Fantastic and friendly hotel in a great location!

Customer review rating 4.7/5

Anonymous Couples - 29/07/2019 AccorHotels review

We really enjoyed our stay at your hotel. The room was large, clean, and very comfortable. We had large windows, very quaint with a small balcony overlooking a courtyard. The location was perfect, close to Checkpoint Charlie and cafes. We would definitely stay here again, without a doubt.

Dear Roberta Z., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Nice hotel in top central location in calm street.

Customer review rating 4.7/5

Hans H. Families - 28/07/2019 AccorHotels review

All practical details were well administered. Liked the reception area style with different rooms with seating groups

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com

Comfortable, friendly and convenient.

Customer review rating 4.7/5

Alex Solo - 28/07/2019 AccorHotels review

Great staff that was responsive to questions and accommodating. I arrived pre check in time but was able to check in immediately and go to my room. This was greatly appreciated since I just had a long journey.

Dear ALEX K., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com
Customer review rating 4.7/5

Anonymous Couples - 28/07/2019 AccorHotels review

Our experience was great from the service, cleanliness,food. Only the Wi fi had a problem the internet and one of the room card was not working the second day.

Dear Guest, Thank you for the great review of our hotel! We've fixed the WiFi problem, wich was happend due to a power blackout in the centre of Berlin on the next day. Sorry for the inconvenience. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Falk Bartels Direktor/General Manager AccorInvest Germany GmbH Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 mercure.com accorhotels.com
Customer review rating 4.7/5

Louise Families - 28/07/2019 AccorHotels review

Great room. Great area. The 3.rd bed was not good to sleep on

Dear Ms. P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Falk Bartels Director/General Manager

perfektes Hotel in Berlin

Customer review rating 4.7/5

Tr Business - 26/07/2019 AccorHotels review

alles

Sehr geehrter Herr R., es war uns eine Freude, dass wir Ihr Gastgeber sein durften. Ein herzliches Dankeschön dafür und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Mercure Hotel & Residenz Berlin Checkpoint Charlie zu bewerten. Wir freuen uns sehr darüber, dass wir Sie mit unserem Service überzeugen konnten und Sie sich bei uns rundum wohl gefühlt haben. Es tut gut zu wissen, dass wir unseren hohen Anspruch an Gastfreundschaft erfüllen konnten und Sie mit uns zufrieden waren. Auch im Namen meines Teams bedanke ich mich für die ausgezeichnete Bewertung, die Bestnoten in fast allen Kategorien und das wunderbare Prädikat "Perfektes Hotel". Nun hoffen wir, dass Sie uns bald wieder besuchen und es uns dann abermals gelingen wird, Ihnen einen angenehmen Aufenthalt zu ermöglichen. Bis dahin mit den besten Grüßen, Ihr Falk Bartels Direktor/General Manager

Freindly, professional, great property

Customer review rating 4.7/5

Alain Families - 23/07/2019 AccorHotels review

Very friendly and easy check-in process : paperwork was ready, and we felt expected. Rooms were huge, clean, very micely equipped. Breakfast was superb Check-out process was also very easy with again friendly staff.

Dear Mr. G., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels Director/General Manager

Work travel

Customer review rating 4.7/5

Anonymous Business - 19/07/2019 AccorHotels review

All good

Dear Mr. R., Thank you for staying with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Falk Bartels Director/General Manager

Good facilities; good location and friendly and helpful stafff;

Customer review rating 4.7/5

Warwick Couples - 18/07/2019 AccorHotels review

We enjoyed our stay at the Mecure Hotel & Residenz Berlin Checkpoint Charlie; Room was good; breakfast was good with a good variety of food to select from; would have appreciated having some milk in the room fridge (not powder milk); good location; staff were friendly and helpful;

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and thje ropom & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Falk Bartels Director/General Manager
Customer review rating 4.7/5

Lillian Families - 16/07/2019 AccorHotels review

Very pleasant. Lovely room and the staff were great.

Dear Ms. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Falk Bartels Director/General Manager

Excellent hotel in a great location

Customer review rating 4.7/5

Eleanor Families - 14/07/2019 AccorHotels review

We always stay here when in Berlin. The family option with 2 bedrooms is particularly good. This time we had a very spacious room for 3. All excellent. Clean, comfortable, friendly & good value. Taxi ordered for us very promptly when we were leaving.

Dear Ms. F., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels Director/General Manager
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