Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

4.0/5 3,287 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 12,846 reviews

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,287 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 10/12/2018 TripAdvisor review
« Fantastic hotel »

This hotel is in a fantastic location. It’s modern super clean and all the staff are very attentive. The keepers bar is great and served food until late in the evening. Has leisure but I didn’t venture that far. Highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear bizey, Thank you for your review and feedback which is gratefully received. I'm delighted you would highly recommend us and that you stay with us was fantastic, I hope we can have the pleasure of welcoming you back to the Novotel Tower Bridge again soon. Kind Regards, David Hayden General Manager

Amy Business - 08/12/2018 AccorHotels certified review
« Need to improve Housekeeping service »

Everything is fine except the supply for toiletries seems funny. Only shampoo, body wash and soap are fine but very next day after make up room, only shampoo and soap. Weird or just doing some saving? Weather is cold and should at least slipper in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Extra amenities such as the ones you mentioned are available in our Executive and Suite rooms. Some items are also available upon request from the Reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Room was great »

I enjoyed my stay but found the artificial smell in the lobby and lifts overpowering and off-putting. This was the only negative point but a big one for me as it was really far too strongly scented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Michael G. Friends - 06/12/2018 AccorHotels certified review
« Perfect. »

Excellent. Getting the (unsolicited) room upgrade made me truly feel part of the Club Accord, and was most appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for the great review of our hotel! Delighted your enjoyed your time with us. I did notice a lower score for the WIFI, I do hope that this didn't cause you too much inconvenience. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Mark B. Business - 05/12/2018 AccorHotels certified review
« very happy »

Overall, I am very pleased with my first time stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Anonymous Families - 05/12/2018 AccorHotels certified review
« Comfortable stay »

The room was clean and comfortable. A bit small, but fine for one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your specific comments regarding your dining experience in Keepers has been passed across to our Restaurant Manager for review and he will take action where possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Graham D. Business - 05/12/2018 AccorHotels certified review
« Nice »

It was very pleasant. You gave great shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D. Graham Thank you for the great review of our hotel and in particular the shower! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Laura T. Couples - 04/12/2018 AccorHotels certified review
« modern hotel in a fantastic location! »

The hotel reception was beautiful and the staff on duty courteous and greeted us promptly. The restaurant/bar on-site is a gorgeous venue and the breakfast we had was lovely with lots of choice. The room however was a little disappointing and felt very sterile. We are a young(ish) couple and like to think we're fairly modern, but i did not like the mirrored doors or the sink being in the bedroom right next to the bed. We are not prudes by any means but i like to keep the bathroom separate from living space, it just felt a bit weird. It would have bneen nice to have a bath after a long day walking around London but i appreciate most hotels these days have showers only. The pillows were very hard and tea/coffee was not replenished despite us politely asking for more. We were supposed to have a bottle of Prosecco in the room on arrival as part of the offer we booked. This wasn't there and i did find having to ask for it a little embarrassing. I work in the Travel Trade and travel to London regularly. Despite a couple of small issues i would still recommend the Novotel Tower Bridge to my clients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the shortfall in service you experienced within your bedroom. With regards to the style and design of the room, we appreciate this is not to everyone's taste. What I will do is make a note on your profile so that we can allocate a room you will hopefully find more comfortable. The Prosecco is normally delivered following your check-in, this allows us to provide it to you chilled as we are not always provided with an arrival time. My apologies again that this was not promptly delivered and you had to ask for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Diane S. Couples - 04/12/2018 AccorHotels certified review
« Could not fault our stay! »

Polite staff and a polite greeting ( first impressions mean a lot!) room comfortable and gleaning - not always the case these days in some hotels. Great breakfast which is so good and sets up guests like us exploring London in the day. Staff working very hard at breakfast time to ensure there is a smooth run. The bar in the evening is so vibrant and the staff very efficient - overall I would definitely say customer service in your hotel is amazing! I work in customer services and I could tell all staff we were facing genuinely seemed happy to help there was no apathy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for the great review of our hotel! Your kind words about the team will be shared, I know they will be thrilled to hear your compliments. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

J D. Couples - 04/12/2018 AccorHotels certified review
« Lovely hotel, great service »

Staff very friendly and helpful, room was immaculately clean and new.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Stuart F. Business - 03/12/2018 AccorHotels certified review
« Checking in disaster »

Once I got into my room the stay was fine. However, when checking in, the room I was given was already occupied. Luckily the people staying in the room were not there when I entered the room carrying my bags. This could have been an extremely embarrassing situation. I would have felt it necessary to make a formal complaint if the people had been in the room and I expect they would too. I’ve never had this happen in a hotel before and don’t understand how it could happen. Something within your checking in system isn’t working correctly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately in this case, it is most likely a human error as opposed to a system issue. Please rest assured that we are taking the appropriate measures to address with the team the error that occurred and do our best to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerry Harris Rooms Division Manager

Taava Families - 03/12/2018 AccorHotels certified review
« Good location, nice staff »

We stayed in Novotel Tower Bridge for four nights and loved it! The hotel is in good location, the staff was friendly, the beds are comfy and our room was very quiet. The sauna was nice bonus after long day of walking. We also tried the restaurant, the hamburger was ok, the green curry was great and the dessert ice-cream and brownie was to die for :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms V., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Business - 03/12/2018 TripAdvisor review
« Great experience »

Great hotel and location. Made even better by the experience that the hotel team delivered. The team were welcoming and helpful. Only issue - breakfast could have been better. OK but limited in options, especially healthy options

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience with us and will be pleased to share your feedback with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the Novotel Tower Bridge hotel again soon. Kind Regards, David Hayden General Manager

Heather V. Friends - 01/12/2018 AccorHotels certified review
« Fabulous room and staff »

Very relaxing room was quiet very good weekend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms v., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Fbrunet Business - 01/12/2018 AccorHotels certified review
« very good for business trip »

in line with expectations for Novotel, which is very convenient when travelling for work: clean room, plugs for phones, good breakfast, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services. For your next visit, do not hesitate to contact directly the front desk if you need any extra amenity as shoe shining and tissues. Our team will be more than happy to delivery it in the room for you. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Elisa De Gennaro Guest Relations Leader

Paul Q. Business - 30/11/2018 AccorHotels certified review
« Staff were superb »

A great hotel in a great location for business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services :) We are glad to read that you enjoyed the service of our friendly staff and appreciated the location of the hotel. Do not hesitate to share your experience on our TripAdvisor page : https://www.tripadvisor.co.uk/Hotel_Review-g186338-d199157-Reviews-Novotel_London_Tower_Bridge-London_England.html We hope to welcome you back soon! Sincerely, Elisa De Gennaro Guest Relations Leader

Antonio Business - 30/11/2018 AccorHotels certified review
« positive experience »

all right

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services :) For your next visit, do not hesitate to book directly via novotel.com or accorhotels.com where you could find the best available rate with our loyalty program. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Elisa De Gennaro Guest Relations Leader

Claire G. Business - 30/11/2018 AccorHotels certified review
« Clean and funky »

Really friendly greeting. Helpful polite staff and clean modern rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G. Thank you for taking the time to review your stay at the Novotel London Tower Bridge. We are glad to read that you appreciated the service of our friendly staff and enjoyed the comfort of the room :) Do not hesitate to share your experience on our TripAdvisor page : https://www.tripadvisor.co.uk/Hotel_Review-g186338-d199157-Reviews-Novotel_London_Tower_Bridge-London_England.html We hope your next visit will be as pleasant as the previous one. Sincerely, Elisa De Gennaro Guest Relations Leader

Lucy W. Business - 29/11/2018 AccorHotels certified review
« Great hotel! »

I loved it here. Great hotel, beautiful room (immaculately clean), great facilities, bigger than some in London too. Staff were friendly and helpful - check in and out were fast and efficient. I’m sure I’ll be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

J D. Families - 29/11/2018 AccorHotels certified review
« Wonderland weekend »

Ok. Room cramped for 4 people but nice. Breakfast again cramped and difficult to identify staff as they were wearing their own clothes. Great location and easy to find from the tube.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our rooms are of approximately the size therefore we offer a family deal where you can book two rooms at a discounted rate. Also, at the hotel we have 4 beautifully spacious Suites which could be a nice family treat should you choose to visit us again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerry Harris Rooms Division Manager

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