Novotel London Tower Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 3,478 reviews
Novotel London Tower Bridge
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+ 21 Services
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Room 1

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Hotel extras

  • 203 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • Facilities for disabled guests and parking only 5 minutes away

  • Hotel Bar & Restaurant with European cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR
london
united kingdom

Tel: +442076600675

Fax: (+44)20/72656060

Contact email

Check-in from 14h00

Check out up to 12h00

  • BY BUS :   15 Tower Hill

  • TOWER GATEWAY STATION :   DLR Tower Gateway

  • TOWER HILL TUBE STATION :   District/Circle Tower Hill

  • By plane

    GATWICK At 60km / 37.5 miles

  • By plane

    HEATHROW At 60km / 37.5 miles

  • By plane

    LONDON CITY APT At 8km / 5 miles

  • By boat

    DOVER At 100km / 62.14 miles

  • By train

    FENCHURCH STREET At 0.1km / 0.06 miles

  • By train

    LONDON BRIDGE At 5km / 3.11 miles

  • By train

    LONDON ST PANCRAS At 3km / 1.86 miles

GPS :51.510794, -0.077606

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen size bed and a sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with queen size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Nespresso machine
  • Business Desk
  • Bathroom products
  • Iron

Executive Room with queen size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Suite with Queen bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: Regional

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS BAR

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 55 people

Find out more

Our guest reviews for
Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

15,257 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,478 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Consistently clean, friendly and helpful

Customer review rating 4.4/5

Edel G. Families - 02/10/2019 AccorHotels review

It's our fourth time staying there with kids. Very easy to use. Reception so open to the residents. Beautiful foyer bathrooms. Breakfast fabulous

Dear Edel, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback, and i am glad that we meet also the expectations of your kids. Thank you again for sharing your experience, and we hope to welcome you also for your fifth stay and serve you even better. Sincerely, Eleonora Di Giacomo Guest Relations Leader

Perfect City location, friendly staff, but somewhat overpriced

Customer review rating 4.4/5

Thomas Business - 02/10/2019 AccorHotels review

Very friendly check-in experience. Room smelled of sweat and something was wrong with the lighting switches, but I did not complain since it was very late already. Hope to encounter it differently next time. Privately, I'd probably not choose this hotel for value for money reasons. DoubleTree by Hilton just across the street offers more for less and is similarly well located. That said, I always like the inhouse bar/restaurant. Also went there when staying at The Grange City Hotel (also located nearby).

Great hotel but breakfast was not as good as previous stays

Customer review rating 4.4/5

Brian Couples - 01/10/2019 AccorHotels review

Very good. Room was very clean, staff very friendly, he room cleaner was very good and friendly, bar excellent with entertainment. Generally overmuch enjoyed our stay. The only one issues the breakfast food was not to the same standards as our previous stays. The cooked breakfast was over cooked, bacon not good at all and no fruit.

Dear Brian, We very much appreciate your comment regarding your stay at the Novotel London Tower Bridge, thank you for sharing your experience with us. I am happy to see that your overal stay had been satisfactory, but i am disappointend to understand that was below the expectations compared to the previous one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am surprised to read about the fruit selection, because according to our international guests, we have a various selection of whole and sliced fruit, plus fruit salad, available every day at breakfast buffet. Thank you for your impression, I will share your comment with our kitchen department, in order to look for some improvement and serve you better on a future occasion. We hope to have the chance to see you here again on your future stay in London. Sincerely, Eleonora Di Giacomo Guest Relations Leader

Outstanding

Customer review rating 4.4/5

Iain C. Families - 30/09/2019 AccorHotels review

Excellent, my family and I were genuinely thrilled at the level of service we received. All of the staff were incredibly friendly and helpful. The hotel room was very clean and well laid out. It was also in an excellent location for exploring London. Breakfast had a wide selection and all delivered to a very good standard. 100% would stay there again.

A welcoming comfortable place to stay.

Customer review rating 4.4/5

J. G. Families - 30/09/2019 AccorHotels review

We booked four rooms in advance and asked to be together if possible; 2rooms were for 2 nights and 2 rooms for 1 night, for a family celebration weekend. The rooms were fine, 3 on floor 2, but 1 on floor 5. We were made so welcome and nothing was too much trouble for the reception staff. The restaurant was very good on Saturday evening, and brilliant at seating 10 of us for breakfast on Sunday.

Very pleasant stay, great location

Customer review rating 4.4/5

James Couples - 30/09/2019 AccorHotels review

Hotel and staff were excellent. I am old fashioned enough to prefer a desk reception, not a table with staff using laptops, which was a little slow, otherwise a great stay in a modern hotel.

Great hotel in a great location

Customer review rating 4.4/5

Steven B. Couples - 30/09/2019 AccorHotels review

Very good from start to finish

Brief trip

Customer review rating 4.4/5

O Couples - 29/09/2019 AccorHotels review

It was a brief trip and served its purpose however staff need to be better educated on dietary requirements as the member of staff I asked about gluten free had no idea and didn’t even think to find someone who might no which makes me think that no one really knew.

Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay with us, we really appreciate it. I would like to take this opportunity to highlight that we genuinely always do our utmost to accommodate our guests' requests. I am sorry that on this occasion we could not meet your expectations in terms of welcome and support. I am disappointed that you felt your overall experience wasn't as outstanding as you were expecting, specially with the cooling system; as an eco friendly hotel, we currently do not have air conditioning, but air cooling, and according to this is not possible to raise the room temperature but just balance it with the external one. I will share your feedback with the management in order to serve you better and to show you some improvement on a future occasion. Sincerely, Eleonora Di Giacomo Guest Relations Leader

Room was nice except AC did not work

Customer review rating 4.4/5

William Business - 28/09/2019 AccorHotels review

Check in was very poor and slow

Dear Mr. C., Thank you for taking the time to share your feedback regarding your recent stay with us, we really appreciate it. I would like to take this opportunity to highlight that we genuinely always do our utmost to accommodate our guests' requests. I am sorry that on this occasion we could not meet your expectations in terms of support during the check in experience. I am disappointed that you felt your overall experience wasn't as outstanding as you were expecting. Regarding the AC, as an eco friendly philosophy we do not have air conditioning but air cooling, and according to this the cooling system is not able to decrease as much expected the room temperature. I will share your feedback with the management in order to serve you better and to show you some improvement on a future occasion. Sincerely, Eleonora Di Giacomo Guest Relations Leader

Contemporary London hotel, just a hop skip and jump to the Circle Line

Customer review rating 4.4/5

Victoria Business - 28/09/2019 AccorHotels review

Great stay again! Great for business and leisure trips.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback, and we are happy that we met your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Relations Leader

Too expensive!

Customer review rating 4.4/5

Nabil Business - 27/09/2019 AccorHotels review

Price huge expensive for a simple bedroom! Breakfast not bad but cold cuts of chicken or turkey not available. Only pork!

Dear Nabil, Thank you for taking the time to share your feedback regarding your recent stay with us, we really appreciate it. I would like to take this opportunity to highlight that we genuinely always do our utmost to accommodate our guests' requests. I am sorry that on this occasion we could not meet your expectations in terms of breakfast and room statisfaction. I am disappointed that you felt your overall experience wasn't as outstanding as you were expecting. I will share your feedback with the management in order to serve our guest better and to show you some improvement on a future occasion. Sincerely, Eleonora Di Giacomo Guest Relations Leader

Good location and restaurant

Customer review rating 4.4/5

Anonymous Families - 27/09/2019 AccorHotels review

Good overall, limited recognition of Platinum members

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge Hotel It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding this, I am disappointed at the same time to read that we did not meet your expectations as Platinum member, and i would love to understand a bit more about it, and in which aspects we failed in terms of making you feel recognized. Don't hesitate to contact me at h3…, for us your opinion is a very important tracking point to improve our service. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back again and serve you better on a future occasion. Sincerely, Eleonora Di Giacomo Guest Relations Leader

Pleasent.

Customer review rating 4.4/5

Stephen J. W. Business - 26/09/2019 AccorHotels review

It was good. I had access to the fitness centre and restaurant. My room was clean and pleasent.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team as an encouragement to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Relations Leader

I love this place.

Customer review rating 4.4/5

Merry F. Families - 26/09/2019 AccorHotels review

It’s clean, cosy and it smells heavenly good as soon as you step into the lobby. Beautiful interior, relaxing atmosphere and friendly staff.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Relations Leader

Stress free

Customer review rating 4.4/5

Wendy Families - 24/09/2019 AccorHotels review

Was so easy to find from the station and check in was simple and easy we left our bag with the hotel for the day as our room wasn't ready but the hotel were more than happy to assist us with this so we could spend the day looking around london without a heavy bag to carry around. The kids loved the hotel and the breakfast was amazing so much to choose from, the room was lovely the sofa bed wasn't made up for the children but a quick call to reception and they came and made it up straight away

Dear Wendy, Thank you for the super review! Delighted you enjoyed your time with us and hope to welcome you back soon. Kind Regards Eleonora Di Giacomo Guest Relations Leader

Simply Fantastic

Customer review rating 4.4/5

Mrs V. U. Families - 24/09/2019 AccorHotels review

We came to stay for one night for my little boys 5th birthday and I’m heavily pregnant. The room was comfortable and temperate. We slept well. The shower facilities were glorious! I could have stayed in there all night. They made the sofa bed ready for my son and covered it in Birthday treats and balloons for my son....this was so lovely for him. Check in was quick and the staff were so friendly and helpful. The hotel was lovely and clean and situated perfectly. The restaurant treated my son like royalty and even gave him a cake and candle and sang to him. This hotel ticks all the boxes for us. Best hotel we have stayed in when in London so far. We will definitely be back :-)

Dear Mrs Vikki, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for the super review, we are delighted that you enjoyed your time with us and hope to welcome you back soon to deliver another simply fantastic experience. Kind Regards, Eleonora Di Giacomo Guest Relations Leader

Cool hotel , great location

Customer review rating 4.4/5

Robert Business - 23/09/2019 AccorHotels review

This was an easy stay in a cool, spacious hotel in a great location

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eleonora Di Giacomo Guest Relations Leader

One of the best novotel stays

Customer review rating 4.4/5

Sayan D. Business - 23/09/2019 AccorHotels review

Everything seemed to work well. Good reservation and front office staff, nice bar and restaurant, surprisingly good rooms ( for a novotel) and nice location too.

Dear Sayan D., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel London Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We are glad to understand that we meet your expectations in terms of overall experience, and we are looking forward to welcome you back again on a future occasion here in London. Sending my best regards, Eleonora Di Giacomo Guest experience leader
Customer review rating 4.4/5

Anonymous Business - 23/09/2019 AccorHotels review

The absence of direction/infofrmation about charging restaurant charges to room was non-existent. Then when I tried to pay on phone it got worse with noise, ability to capture card number, etc. Very poor experience. If advised upon check in, I would have dealt with it then.

Dear Mr T., Thank you for taking the time to review your stay at Novotel Tower Bridge, we greatly appreciate and value your feedback. We were sorry to read that on this occasion we failed to meet your expectations regarding the room service and room charges, we will certainly share your comments with our management team for their improve our procedure. Please be assured however each guest is of the utmost importance to us and we appreciate it is only through receiving such feedback that we can reach and maintain the reputable levels of service expected. We hope to have the opportunity to welcome you back to Novotel Tower Bridge in the future where we feel sure you will find our services much more improved. Sincerely, Giada Melegoni Guest Relations

Calm

Customer review rating 4.4/5

Luka Business - 20/09/2019 AccorHotels review

Calm atmosphere at the reception and also for breakfast; room spacious enough for a single person. Only the shower thermostat was missing a button/looking like it needs a repair.

Dear Mr. P., Thank you ever so much for taking the time to post on your review of your most recent stay with us here at Novotel London Tower Bridge Hotel. I am delighted to see that you had a nice stay with us, and that you experienced a calm atmosphere in comfortable and spacious room. The team and I look forward to hopefully seeing you back with us to show you improvement in our maintenance service and in our quality. Sincerely, Eleonora Di Giacomo Guest experience leader
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