Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

4.0/5 3,356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 125.00 GBP Non member rate
From 118.75 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 13,596 reviews

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,356 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 18/03/2019 TripAdvisor review
« Great location and team »

I stayed here for a second time for a business trip. The hotel is conveniently located within 5 minutes from the DLR train to London City airport and tube station. The team at the hotel are great. On check in, Adrian remembered me from last month. Dining room team and bar team are always ready to take your order or help out. The menu has been updated and we found the meals were good value and tasty. Rooms have all been modernized. I would recommend this hotel for business or pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian S, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great stay at the hotel and found the service to a high standard, I will be pleased to share your feedback with Adrian who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the Novotel Tower Bridge again soon. Kind Regards, David Hayden General Manager

Business - 16/03/2019 TripAdvisor review
« Good location »

Very good location of a busy hotel next to Tower Hill tube station. Decent rooms. For Accor loyalty members: After 3 1-week visits as a Platinum member I confirm that privileges are not available in this hotel due to them always being fully booked. Including room upgrades, early check-in, even the welcome amenity is not available. But then: Who needs loyal guests if you are always fully booked anyway...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc9318, Thank you for your review and feedback which is gratefully received. Please be assured we value our loyal Le Club guests and I would like to apologise if you feel you are not getting full value from your benefits. Please ask to speak with either myself or one of the managers on duty on your next visit so that we may try to anticipate your needs and deliver the elements of the benefits you feel we are currently not achieving. Kind Regards, David Hayden General Manager

Ca Business - 15/03/2019 AccorHotels certified review
« good experien »

hotel is very well situated, very nice room and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Alan O. Business - 14/03/2019 AccorHotels certified review
« Friendly Staff, very comfortable room »

Very pleasant., Your staff are very friendly and helpful. The food in the bar is very good and the room was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Couples - 14/03/2019 TripAdvisor review
« Wonderful stay in the heart of London »

We had a warm welcome by the super friendly staff at the reception. A clean room with beautiful view on Tower Bridge - thanks a lot housekeeping for cleaning our room every day, highly appreciated. Breakfast was very nice and the staff was super friendly and helpful, we enjoyed it very much. Overall great value for your money, would definitely recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pioneer01854925925, Thank you for your review and feedback which is gratefully received. I'm delighted you had a wonderful stay with us and that you recommend the hotel. I hope we can have the pleasure of welcoming you back to the Novotel Tower Bridge again soon. Kind Regards, David Hayden General Manager

Anonymous Solo - 12/03/2019 AccorHotels certified review
« Great »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for the great review of the Novotel London Tower Bridge! We are glad that you enjoyed your stay with us :) Do not hesitate to share your experience on our TripAdvisor page : https://www.tripadvisor.co.uk/Hotel_Review-g186338-d199157-Reviews-Novotel_London_Tower_Bridge-London_England.html Thank you again for you feedback and we hope to see you again very soon. Sincerely, Elisa De Gennaro Guest Relations Leader

W Y. W. Business - 12/03/2019 AccorHotels certified review
« Room comfortable and food at restaurant was good »

Overall the guest room facilities are fine except the bath tube should installed a full-size door and not half size glass, water spill out easily and make the floor wet which is quite dangerous. We have dinner at the restaurant and quite enjoyed. Breakfast time was a bit crowd, even we went down to the restaurant at 7 a.m., it was full of guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. w., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to improve our services. I am glad to hear you had a good time with us :) Regarding the breakfast, Keepers can become busy during peak times and that is why we have displayed in the lifts a notice to advise our guest about the possible occurrence. Despite that, I hope that you enjoyed the food and our staff hosted you warmly :) Thank you again for sharing your experience and we hope to welcome you back soon. Sincerely, Elisa De Gennaro Guest Relations Leader

Lambrini P. Business - 12/03/2019 AccorHotels certified review
« Enjoyed the stay, will come back »

Reception desk people were friendly, helpful, fast. Breakfast was excellent. Room was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elisa De Gennaro Guest Relations Leader

Sabrina Families - 12/03/2019 AccorHotels certified review
« Good stay »

The hotel was located really well and rooms were nice and clean. The only issue was for breakfast- it was a good breakfast but if you aren’t there at around 7am you’d have to wait in a huge queue which found us having to wake up earlier then we wished while on holiday. If I had known I would still stay at hotel but wouldn’t have booked for breakfast as there’s a lot of places where you can take it elsewhere in the vicinity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to improve our services. I am glad you had a great time with us and that you enjoyed the strategic location of the hotel. Regarding the breakfast, Keepers can become busy during peak times and that is why we have displayed in the lifts a notice to advise our guest about the possible occurrence. Despite that, I hope that you enjoyed the food and our staff hosted you warmly :) Thank you again for sharing your experience and we hope to welcome you back soon. Sincerely, Elisa De Gennaro Guest Relations Leader

Kirsty Friends - 11/03/2019 AccorHotels certified review
« Mrs »

Me and my best friend had a lovely stay at your hotel! The staff where very friendly and we felt very welcome. We had a nice surprise in our room. A birthday card and piece of cake. I would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Ian D. Families - 11/03/2019 AccorHotels certified review
« comfortable and friendly. »

Ideally situated, nice staff. plumbing in room did not work so couldn't have a shower!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr d., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am surprised to hear of the plumbing issues you encountered, please accept my sincere apologies for any inconvenience you encountered. I do hope that upon reporting the issue, the team did all they could to assist. Thank you again for sharing your experience, and I do hope we will welcome you back to us in the future Sincerely, Kerry Harris Rooms Division Manager

Ian Couples - 11/03/2019 AccorHotels certified review
« Great hotel in a great location »

My girlfriend and I had a very enjoyable stay in the hotel. The room was very modern, clean and spacious and the bed was great - perfect for us! The Reception staff were very friendly, helpful and efficient. I wouldn’t hesitate to stay there again or recommend to anyone. A great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Michael P. Business - 11/03/2019 AccorHotels certified review
« Very nice rooms at a very good location »

Nice rooms, great bar at a very good location. Friendly staff. Really enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Jt Families - 11/03/2019 AccorHotels certified review
« Stylish & new »

100% to be recommended. Kinda hipster attitude with open reception. Close to the tube station Tower hill. Great stay, variety of breakfast could be improved to receive the max 10pts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. We are happy to hear you appreciated the new design of our open reception and the hotel location, just few steps away from the iconic Tower Bridge. Do not hesitate to share your experience on our TripAdvisor page : https://www.tripadvisor.co.uk/Hotel_Review-g186338-d199157-Reviews-Novotel_London_Tower_Bridge-London_England.html Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisa De Gennaro Guest Relations Leader

Joe H. Business - 11/03/2019 AccorHotels certified review
« Clean rooms. Food options were limited and quality would be a 5 at best. »

The rooms were very clean and modern. The restaurant/bar staff seemed to converse too much with themselves instead of being attentive to patrons. Also, the music in the bar was terrible. Not everyone wants to hear the whole Scorpions collection, especially the 80's. The front desk personnel were very professional and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

T. Business - 11/03/2019 AccorHotels certified review
« Very comfortable stay »

Very conveniently located hotel for an overnight stay near Tower Hill

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elisa De Gennaro Guest Relations Leader

Anonymous Business - 10/03/2019 AccorHotels certified review
« Good »

Good. However, the check-in process could be better. The staff could have kept the room ready as I reached an hour earlier than the check-in time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. I am sorry to read that this time we did not meet your expectations. At Novotel we always strive to provide a superior service and even if the official check-in time is at 2 pm, we try to give the first room ready to our Le Club members as soon as possible. If there is anything we could have done better, please do not hesitate to contact me on h3… We appreciate your feedback and hope to have the chance to welcome you back. Sincerely, Elisa De Gennaro Guest Relations Leader

Anders L. Business - 10/03/2019 AccorHotels certified review
« Convenient »

Missing an English Newspapaer for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noticed your comment relating to provision of newspapers. This is something we decided to stop in line with our environmental policy. We used to have many papers that were simply wasted as guests just did not read them. I have noted your comment and when we come to review our practices later this year, I will certainly revisit this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Antonio R. R. Families - 09/03/2019 AccorHotels certified review
« Agradable »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodriguez R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elisa De Gennaro Guest Relations Leader

Richard V. Families - 09/03/2019 AccorHotels certified review
« Amazing stay! »

P-E-R-F-E-C-T!

Our hotel has responded to the review
Our hotel has responded to the review

Dear V. Family, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

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