Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

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4.0/5 3,141 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 11,466 reviews

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,141 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Families - 19/06/2018
« Excellent »

Very we'll set up hotel and very efficiently run..quick and easy check-in and checkout. High quality rooms with all expected amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Chinenye Solo - 19/06/2018
« Overall great hotel in good location »

Staff at reception were friendly and professional. Room was great with adequate space. Housekeeping not so great though

TripAdvisor review
Family - 19/06/2018
« A Lovely 3 generation Weekend Break »

Grandmother, Mother and Daughter weekend away in London. The Novotel London Tower Bridge is a great Location for coming off the Fenchurch Street C2C main line train. Dropped the bags off (the staff were very quick and efficient) so didn't have to carry them far and then spent the evening in St Katherine's Dock a very short walk from the hotel. Had a night cap in the hotel bar (the barman was great and chatty) before going to the room and there was a female singer in the bar, who was very good. This made the night cap even more pleasant. Following morning had breakfast, not the best we have had, but satisfactory enough to start the day. Then again a very short walk to Tower Hill tube station to go wherever we wanted to go in London. The only very slight criticism would be is that we have slept in comfier beds in other hotels, this was a comment made by all three of us. Over all a lovely stay.

AccorHotels certified review
Angie Families - 18/06/2018
« Excellent location. »

Staff were friendly and welcoming. We were meeting friends from abroad and requested rooms nearby, our request was met without question. On line check in was good and made arrival easier. Quick check out good for not causing delay. Room was clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Anonymous Business - 18/06/2018
« Convenient location and clean, decent sized rooms, but the a/c failed. »

Check-in/out was very efficient, and the staff were helpful in changing the room allocated based on preferences. I was however mistaken for another guest (of the same name) and getting it corrected proved difficult with the automatic email system not helpful in this. The bar/restaurant downstairs is a decent place, but nothing too special. The problem with the stay was that the a/c did not work enough to impact the temperature of the room - even at the highest setting, it was ineffective. That results in a less than restful night, which is the reason for opting for a hotel at the Novotel standard instead of a less expensive option.

AccorHotels certified review
S K. Business - 18/06/2018
« It was okay »

Unfortunately I never sleep well in hotels, it was also unfortunate where my room was, as it was opposite a hotel car park, which also seemed to be the place where people went to smoke. I appreciate I was in London, but the noise was constant at least until 2.40 am, (which was the last time I looked at my clock). I kept thinking I must have had a window open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry to read that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. It is true that we already upgraded all our windows to improve the soundproofing from outside. However and thanks to your feedback our team will check this room again as we cannot control the traffic from outside. Our team is also at your disposal 24/7 for any disturbance you experienced and would have been more than happy to offer you a solution. I also assure you Mrs K. that I added a special note to your profile to make sure that our team will allocate you a quiet room for more comfort during your future stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Paul Families - 17/06/2018
« Great stay »

A great stay. Fantastic facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Anonymous Business - 17/06/2018
« business trip »

As usual your reception staff are friendly and efficient at check in. I do use your hotel regularly and this is consistent across all my stays. One frustration I have is you always put me in a room with adjoining door. As a single female traveller it makes me feel a little uncomfortable and would prefer not to have this type of room. I would prefer you to provide larger bathroom towels as the quality is not good for a 4 star hotel. I tried room service for the first time and the first night the quality of food wasn't good. Ordered chicken and avocado sandwich which was advertised with a brioche bun but it was a Panini. No real thought put into it. The second night I asked for a pot of mint tea and received a cup and a tea bag, no hot water! £2.95 seems excessive and would have expected hot water. Ordered a bottle of water, no glass or ice. Just the water!. Choice of TV channels very limited.

AccorHotels certified review
Louise Families - 17/06/2018
« A great hotel that ticks all the boxes! »

Great location, clean, relaxed and comfortable hotel. We always stay with you on our trips to London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your new stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback and I will share your lovely comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Ladyboy S. Couples - 17/06/2018
« James bond 007 »

Love the rooms. Shower room was amazing. Certainly had great fun with my lady.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon :) Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Arjun Business - 16/06/2018
« Nice »

It’s was nice. Check in and Checkout was so quick. Room was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Jean W. Business - 15/06/2018

I thought the hotel was quite funky. It was comfortable and really clean. I was in room 141 and unfortunately subject to a lot of noise from a function being held in the hotel at the back. Breakfast was fab and to be honest probably the best scrambled eggs I've every had at a hotel (and I stay at many). Bar prices expensive and didn't necessarily agree with the service charge for getting a drink! Staff all really friendly and welcoming. Will definitely book again and recommend to colleagues because it is very central to our offices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are delighted to read that you had a great overall experience. I will also share your comments with regard to the window with the service concerned to prevent future occurrence. Your comment regarding the scrambled eggs is very appreciated as well :) Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Anonymous Business - 15/06/2018
« Fine. »

I didn't stay long, but it was cine while I was there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hush, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Jc Solo - 14/06/2018
« Perfect for my requirements »

Always very satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for the great review of our hotel! We are glad that you enjoyed your new stay with us and hope to see you again very soon :) Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Anonymous Couples - 14/06/2018
« Very good »

We were pleased with the front desk staff and housekeeping staff. Room was clean and always stuffed with necessary toiletries. I just wish you provide shower caps too. I also do not like that you do not provide bath mats, both inside the shower and outside, we need to ask the front desk for it. It was stated that you do not bleach your sheets, does that mean they are not disinfected? Front desk staff were very friendly and helpful. The restaurant has good food, everything we tried was delicious, well prepared and cooked. The location was a big plus, very close to an Underground station and Tower of London and Tower Bridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Huff, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are delighted to read that you had a very good stay with us. And I will share your comments with all our team. Also, for your future stays, I added a special note to your profile to make sure we will provide you shower cap and bath mats for more comfort. With regards to the linen, I can assure you that it is indeed disinfected. To know more about our "Natural is the new white" campaign : http://www.accorhotels.group/en/Actualites/2018/04/23/sustainable-linen-range Thank you again for sharing your experience Mrs Huff, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Colin O. Business - 13/06/2018
« Clean bright modern comfortable »

Overall good, bright clean tidy comfortable rooms. Confused at breakfast finding everything. I thought it was service as saw people getting served to be told I was in self service. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are delighted to read that you had a positive overall experience. I will also share your comments with our breakfast team to reinforce our welcome procedure and the service to avoid misunderstanding. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Sreeram Y. Families - 13/06/2018
« Pleasant stat »

Good hotel overall but rooms are warm as they have no air conditioning. They call it as air cool but my room was warm had to ask for a fan. Otherwise everything was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr y., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are glad to read that you enjoyed your overall experience. With regards to the A/C and as mentioned on our website, you said totally true, we have an air cooling / heating system in the hotel which is centrally controlled – this means that there is limited ability in the individual bedrooms to manage the temperature. However, I can assure you that we are looking to this with our colleagues to know how we can improve the system to make it much more flexible and user friendly for our guests. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Anonymous Business - 13/06/2018
« Shitt »

Room smelled and did not appear clean. For this standard overpriced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. Your detailed feedback is very important for us in order to always improve our services and I was very concerned to read about your comment. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our team is at your disposal 24/7 during your stay and that for any request you have to make your stay comfortable. I truly regret that you did not let us know directly about this as we would have been more than happy to help and propose to you another room. Please rest assured that we are taking the appropriate measures to address the issues and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Stefano Business - 12/06/2018
« Great value for money »

Thanks to the very kind staff of Novotel . Great renovated hotel in very convenient location in London . Highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Angela T. Couples - 12/06/2018
« Nice »

The room was nice but way too warm - air conditioning in the room ineffective. My husband did not sleep the first night. We were then provided with a fan. Very tight with tea and milk in the room - requested more e x during our short stay. One bathrobe in the room for 2 guests. Other than those comments all was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive detailed feedback in order to always improve our services and we are glad to read that you had a nice overall experience. With regards to the air-conditioning, it is true that we do have an air-cooling system in our hotel which is centrally controlled and I can assure you that we are looking to this with our colleagues to know how we can improve the system to make it much more flexible and user friendly for our guests. I was also concerned to read about the missing bathrobe and I would like to apologize for this. Please rest assured that your comment has been share to the service concerned in order to prevent future occurrence. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon and even better serve you in the future. Sincerely, Antoine Chauveau Guest Experience Leader

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