Hotel - Novotel London Tower Bridge
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Novotel Hotel

Novotel London Tower Bridge Hotel

10 Pepys Street 
EC3N 2NR  LONDON
UNITED KINGDOM

2,806 reviews
TripAdvisor Rating Based on 2,806 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Fitness centre
  • Hammam

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 204 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,806 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor certified review
Family - 24/06/2017
« Pleasant stay...good location. »

Our stay at the Novotel was pretty good. We felt welcome upon checking in, and the process went smoothly. The hotel is literally steps away from the tube, the Tower of London, and Tower Bridge so the location was ideal. Our package included breakfast, which was good....an assortment of cereals, juices, breads, fruits, eggs, and cheeses. I could have done without the scrambled eggs though. They were the typical, come-out-of-a-carton variety..not so good. The room was clean and neat. I agree with other reviewers...try to get a room at a higher level since the pub noise can be bad at night. There were two problems with the room. First, the air conditioner was terrible...It did not cool down in the room at all. Secondly, the shower tile is terrible. BEWARE! After finishing showering, I step out and fell very hard! The tile was very slippery! Ouch did that hurt. I had a huge bruise up and down my leg. That taught me a lesson, and I tip-toed in the shower. Other than those issues, the hotel made for a pleasant stay.

TripAdvisor certified review
Business - 06/06/2017
« Good hotel overall - bar service let's it down »

Overall the hotel was very good. Location is excellent and the staff on the whole were friendly and looked after us. Food at breakfast was also very good and value for money. The only downside was the service in the keepers bar which was erratic and the staff here obviously did not receive the same level of customer service training....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you very much for sharing your experience with us. I am very pleased to know that you overall enjoyed your stay with us, found the staff friendly and the price paid as good value for money. On the other note I am terribly sorry that the bar staff has failed during the service. The Manager of Keeper's bar has already addressed your comments with the team and have reinforced the service procedure in order to prevent further occurrence. I hope you will give us the opportunity to welcome you back on another occasion. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Business - 02/06/2017
« Central stay »

Had a great stay. Part Biz part pleasure. Ideally situated. Very good quality. Great breakfast offered and excellent bar facility. Also great little spa and sauna. Very nice hotel. Well worth a visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your kind words! It was our pleasure to have you here with us and are pleased to hear how much you enjoyed your recent stay. Thank you for taking the time to write your review, and I look forward to seeing you again soon. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Business - 18/05/2017
« Upgrade for a long term stay »

I was over on business staying for 10 nights, and was allocated a newly renovated room on the 6th floor. The room was great, lots of light options (which makes a nice change) as well as pin and USB plug ports, and a cozy bed. The only drawback was the slightly unusual layout pertaining to the bathroom, whereby there is no seperate room, and the sink facilities are in the middle of the room. You brush your teeth staring straight at the bed. The shower is outstanding, but this one quirk really detracts from the sense of luxury that the rest of the room holds. Being on my own, this wasn't really a problem, but you'd certainly want to be comfortable with a partner if staying as a couple. My only real difference would be upgrading to a larger space next time, due simply to how much time I spent in the room. The restaurant, bar and service overall is excellent and I would recommend this hotel - and will probably stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Many thanks for sharing your comments about your stay at Novotel London Tower Bridge. I'm glad you liked our new rooms and it's facilities. I can understand that some guests may not be fans of the open space designs but for those we have another room type with the standard bathroom. Overall I am really glad you found our service excellent and thank you for your recommendation. I trust to welcome you again on next business trip to London. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Family - 04/05/2017
« Weekend break »

Staff were very child friendly and very helpful. Rooms were clean and well maintained. Good central location for exploring London with the water taxi, London Underground and the Dlr all close by for easy travel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Business - 03/05/2017
« Great hotel, great location »

It was a great location and lovely hotel. Love being an AccorHotels member I have no complaints. Everyone was friendly and helpful Hotel has been renovated Quiet area Easy metro access Good restaurants in the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback, especially from our loyal guests. I will definitely pass your comments to our team. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Family - 27/04/2017
« A really great stay. »

The hotel was clean and the rooms really nice. The staff were really kind and helpful. The reception staff in particular took time to talk to my 12 year old son about his interests and were really friendly. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your experience following your stay at Novotel London Tower Bridge. As much as I am pleased to know that you found our hotel clean and the room nice, I am very happy that our staff have made such a great impression on you and your son. Thank you for your recommendation and we are looking forward to welcome you again on your next trip to London. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Toon S Friends getaway - 22/04/2017
« Good location , Great Service »

I stayed at this hotel during Easter and it was the wonderful memory. The hotel is located near 'Tower Hill' tube station. Just only 1-2 minutes walk. The room was so clean and comfortable. Their staff were nice, active and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toon, Thank you for taking your time to share your feedback on your recent stay with us. Your evaluation has been very gratefully received and it has been a special pleasure to read your compliments regarding our staff. I am extremely happy you left us with a wonderful memory! We are already looking forward to welcoming you back some time in the future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Family - 12/04/2017
« Blocked drain »

Smell in room of sewage obvious blocked drain but not good when bedroom and bathroom in suite open plan . Reported twice nothing done . Still waiting for manager to contact as promised. Very disappointed. Could smell on street outside also.

Our hotel has responded to the review
Our hotel has responded to the review

Kathy9Suth, Thank you for speaking with me yesterday evening and expressing your positive comments about your overall experience of the hotel. I am following with all the actions we discussed and look forward to welcoming you back in the future. Kerry Harris Guest Experience Manager

TripAdvisor certified review
phar2g Business - 06/04/2017
« Off the hook »

I booked for 7 days on business. Started reporting that the phone was out of order on the first morning, only to be told repeatedly that I must be unfamiliar with local phone numbers, prefixes etc. and was making mistakes. On the third day I demanded that a technician visit room and check the phone. He immediately confirmed that it was out of order. Front desk staff belatedly acknowledged the problem but claimed, contrary to conspicuous evidence, that it was "external", beyond its control and affected many rooms. The phone was operating by the morning of the fifth day but by then it was too late. I checked out two days early. Emails to Accor "Customer Service'' during my stay and one week later remain unanswered.The light within the mini-bar fridge with a glass door flashed randomly day and night, illuminating the room and preventing sleep, until I disconnected the appliance at the outlet. Very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to write to us after your stay at the Novotel London Tower Bridge. I deeply regret the fact that the services provided did not meet your expectations. Please accept our sincerest apologies for the inconvenience these issues have caused you. I agree with you that the reception staff should not assume the source of the problem but they should contact the maintenance immediately instead. Please rest assured this has been addressed to make sure it won't repeat in the future. Thank you again for your comments. I hope you will give us a chance to regain your trust. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
christinemG9266RU Couples - 05/04/2017
« Birthday weekend »

A fantastic hotel and superb breakfast. The location is also excellent for sightseeing, lots of good restaurants nearby too. hotel staff very helpful and welcoming would definitely use again on next trip to London :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, Thank you very much for your short, yet fantastic review! We read with great pleasure that you fully enjoyed your stay at our hotel. Comments like yours are our best motivation to continue striving for excellence. Hopefully you will find soon another occasion to visit us again in the not too distant future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Family - 05/04/2017
« Great Stay as Always! »

Trips was great as it always is, staff is helpful and Friendly and hotel is clean and comfortable. Use it both for business and leisure trips with my family. Will keep coming back. Staff go out of their way to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you so much for your praising words and recommendation! Nothing is more motivating, than reading words like yours about the service from our staff! We are already looking forward to your next visit. Thank you ! Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Family - 22/03/2017
« Novotel Tower Bridge »

We stayed here for 1 night in a suite and we were extremely impressed by the level of service and friendliness by all the staff, the immaculate suite that had everything we needed for our stay together with a fantastic view. The hotel is modern and clean throughout, the bar was lovely to sit in in the evening and the breakfast was lovely with, again, very attentive staff. We look forward to definitely booking again for our next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria, Thank you for your positive comments following your stay at Novotel London Tower Bridge. I'm happy to read that you have appreciated the helpfulness and friendliness of our staff, our services and the view from your room! The satisfaction of our customers is always in first place for us and we believe that the attention to details is necessary in order to deliver a pleasant stay in our hotel. The fact that you appreciated and remarked this is a source of pride for us. On behalf of the entire team, I'm looking forward to welcome you back again ! Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Family - 09/03/2017
« Very Nice Stay »

We enjoyed very much our stay in this hotel. Staff at hotel was very kind and helpful. We had a good view on the Tower and the Tower Bridge (even though only the top part was visible because covered by the Tower). The hotel was conveniently close to the underground station "Tower Gateway". The restaurant of the hotel was great: good food and good team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, Thank you for sharing your comments with other travelers and for your amazing 5* review. It was our pleasure to serve you and share with you our passion and dedication in providing you with a great stay. Thank you for your recommendation I hope we'll see you on your next trip to London. Sincerely, Veronque Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Business - 04/03/2017
« Conveniently located, good hotel with some room for improvement »

PROs Conveniently located, kind personnel, newly refurbished rooms are elegant (7th floor) CONs Very small fitness room, background noise on the 7th floor disturbed my sleep, fast internet should be free for gold/platinum members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcos, Thank you very much for providing your feedback following your stay at Novotel London Tower Bridge. With regrets I read that your sleep was disturbed by some noise. Please be advised we are currently working on project to change all the windows for upgraded soundproof ones to make sure any noise from outside is eliminated. On the positive side I am very pleased you were satisfied with the service provided by our staff and enjoyed the new design of the room. I hope you will give us another opportunity to welcome you again at out hotel. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Business - 01/03/2017
« Great Hotel Shame About the Service and Lifts! »

Hotel was excellent with a lovely room and hassle free check-in. All set for 3 days of business accompanied by my wife for some sight seeing and Theatre. Unfortunately trip was marred by chaos at breakfast time on every day - There were insufficient staff on duty to set places and the wait for tables and for the single coffee machine was almost like a scene out of Oliver. Not once were we ever offered tea or coffee whereas some tables were. Focus seemed to be mostly on closing breakfast as soon as they could without providing decent service. On each of our 3 days there was no cutlery or correct settings. Breakfast was like a rugby scrum with minimal staff. On top of which the lifts only worked sporadically and were out of service adding to the queues for breakfast. Overall demeanour of the breakfast staff was haughty and unapologetic. In view of this decided to dine out both evenings rather than try the hotel. A great shame as room was excellent and other Hotels in the group such as Reading have always been very good with excellent staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Thank you for your time dedicated to write about your experience during your recent stay with us. I sincerely regret that your stay with us has not met completely your expectations. Your comments are very useful to understand in what we failed and how we can improve. Please rest assured that we are taking immediate corrective steps to avoid such problems in the future. I 'm sorry you didn’t completely enjoy your stay with us as we would have liked instead but we hope to have the chance to warmly welcome you again in the future to regain your trust. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Family - 24/02/2017
« Overnight stop for family trip sightseeing »

The location was excellent as we had done a day of sightseeing after an early train from Birmingham. It allowed us to be in a great location for the Tower of London visit the next day. Tube station right near the hotel, plenty of good family chain restaurants all within a short walk, zizzi, p express etc. Good friendly service in the hotel, nice bar and chill out area with computers / wifi for the kids! Room was nice, however far too warm, switch off the heating / as was too hot, however it was a barmy warm Feb day, out of the ordinary. The breakfast was good and the bar / restaurant really can recommend, reasonably priced too. On the whole absolutely ideal for a family of 4, our two boys aged 10 & 12 really like it. A bonus too that our rucksacks / overnight bags could be put in left luggage then collected after our visit to the Tower of London. A smart modern hotel, in keeping with other Novotels we have stayed in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Thank you for your great review following your stay at Novotel London Tower Bridge. I am very happy to know that all of you enjoyed your stay. That's true that the hotel's fantastic location is very convenient for sightseeing and transportation. I am glad you found some time to try our Keepers Bar & Kitchen and thank you for your recommendation. On behalf of all the staff of Novotel London Tower Bridge thank you for your amazing rating and we are looking forward to welcome you and your family on the next stop over in London. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Business - 19/02/2017
« London Feb 17! »

Hotel was ideally situated for my trip. It was clean, tidy and the team were very and helpful just what expect from a Novotel / Accor residence. The gym was a bit small, however, I got my through my daily session without having to wait for any equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christen, Thank you for taking the time to express your thoughts following your stay at Novotel London Tower Bridge. It's more than a pleasure to know that the service you received from our staff has met your expectations. Thank you for your loyalty to Accor and we are looking forward to welcome you again in the future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Family - 09/02/2017
« Excellent Location and Staff »

Meters away from the Underground, in a quiet location but yet with a bar and lounge to cater for the evening. The staff were very approachable and helpful. The room was large enough with all modern facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia, Thank you very much for your fantastic comments about your stay at Novotel London Tower Bridge. We are very happy that you liked the hotel's location and the service received from staff. Your high scoring is much appreciated. Thank you and we're looking forward to welcome you on another occasion! Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

TripAdvisor certified review
Friends getaway - 01/02/2017
« Short break »

Very nice hotel - right next to Tower Hill Station and the Tower of London and Tower bridge. Breakfast was good although not as extensive as at some other hotels stayed at over recent months. Quiet location but but short walk to tube.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience and we hope to welcome you again some time in the future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

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