Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

Our hotels AccorHotels
4.0/5 2,944 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 145.00 GBP Non member rate
From 137.75 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Remote control TV
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 9,783 reviews

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,944 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mandy Business - 16/11/2017
« Third time staying in novotel tower bridge »

Quite pleasant stay, thank you.

AccorHotels certified review
Moe Solo - 14/11/2017
« Good stay »

Clean room, friendly staff, and good location -right in front of Tower Hill station. Very satisfied with my stay

AccorHotels certified review
Anonymous Couples - 14/11/2017
« Efficient, welcoming reception, friendly brasserie staff »

Very satisfied, but not sure about the design of the bedroom, especially the WC, a lack of personal privacy.

AccorHotels certified review
Anonymous Business - 14/11/2017
« Good »

Good except dinner

AccorHotels certified review
Anonymous Families - 14/11/2017

The reception staff were of the usual high standard, very polite & helpful. The rooms were of the highest we have stayed in out of all the Novotel's we have stayed at. The breakfast was of the lowest standard out of all the Novotel's we have stayed at. The mail restaurant staff were fine but the females were the worst we have ever come across. The first night we stayed there we had to ask where our sons & girlfriends main courses were they had booked independently to us as they waited 45 minutes from finishing their starters to getting their main courses & getting know where when asking themselves. We later on asked if we could have a coffee to be told no the machine had been switched off so we asked for tea to a response of ' no your not allowed', on the Saturday night we came back for a drink with our other son so there was six of us to be told there was no table in the bar when there clearly was, so we just went in and sat down. We ordered drinks eventually & then when they arrived one was totally wrong , asked for the correct drink which was a cocktail, to eventually after asking where it was, to receive it to find it was undrinkable, due to not being made correctly & then to cap it all put a 12.5% service charge on the bill. Not impressed at all with the bar experience or my sons experience. Customer service 'nil', made to feel very unwelcome & as if we were putting them out. I wouldn't mind but it put a damper on my husbands surprise birthday especially as his sons had spent a lot of money to attend and I had as well as we were there three nights. I must stress though that the reception staff couldn't of been nicer. I would stay there again but not have the breakfast or use the bar or restaurant as it left a very sour taste in our mouths which is a shame.

AccorHotels certified review
Nick T. Families - 14/11/2017
« Very nice stay »

Very good although would have preferred a double bed and two singles instead of a double and a sofa bed.

AccorHotels certified review
Colin H. Couples - 14/11/2017
« We absolutely loved the Hotel. »

We loved the hotel. the check-in was smooth and easy, and we were offered an upgrade to a Superior room for £8, which we gladly accepted. We have just one word to describe the room -- WOW. What more can we say.. Coffee machine, Fabulous shower, Lovely big comfortable bed, and just 2 minutes from Tower Hill tube station. If we ever get another good offer for this hotel, we will be there like a shot.

AccorHotels certified review
Joe Families - 14/11/2017
« Nice stay at City of London »

Good location and breakfast.

AccorHotels certified review
Sharon Couples - 14/11/2017
« Mrs »

Fantastic stay great location, room huge, best shower ever! Staff all really friendly and helpful would definitely stay again

TripAdvisor review
Solo travel - 14/11/2017
« Overnight London »

Very nice room. Was surprised at breakfast at the number of children staying, some of whom were running around causing a nuisance. One dived into the hotel lift and pressed the top floor button and then dived out again sending me on an unnecessary trip to the top of the hotel when I was trying to go down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, Thank you for sharing your comments following your stay at Novotel London Tower Bridge. I am very sorry to find out you experienced some nuisance caused by children staying at our hotel. As we are also family friendly hotel, we have some children staying with us, especially during school holidays periods, this however doesn't justify their action. I totally agree with you that parents should take care of their children, especially when sharing space with other guests. I trust this one off incident will not have an impact on your decision to choose to stay with us in the future. Sincerely, Veronique Delattre General Manager Novotel London Tower Bridge

AccorHotels certified review
Graham S. Families - 13/11/2017
« Well done Novatel »

The hotel was very clean, central and well appointed and the staff extremely helpful and friendly.

AccorHotels certified review
Farm L. W. Couples - 13/11/2017
« Modern Hotel With A Good Location »

Staff at the check in counter are efficient and helpful. My room is tidy, clean and equipped with connection ports for electronic audio/video gadgets, The hotel is just a few minutes walk from Tower Hill Station.

AccorHotels certified review
Manish Business - 13/11/2017
« Nothing special and no recognition for repeat guest and not Platinum benefits »

There was no recognition of my repeat visit and absolutely no benefits of Platinum members was offered. My bed sheets were even only changed ones during my stay. So that explains it all

AccorHotels certified review
L. Business - 13/11/2017

Good stay, but room temperature was to cold, no way to adjust it correctly.

AccorHotels certified review
Gregory J. Business - 13/11/2017
« Very disappointing stay »

I travel almost weekly and this was by far my most disappointing hotel stay in 2 years. First, upon check in the room keys did not work, It took almost 10 minutes for the rep to replace the keys. When I finally got into my room the refrigerator did not work. When I asked for a replacement I was told that the maintenance department was gone for the day and that it couldn't be replaced or fixed until the next day. The iron also was broken. Checking out was also a terrible experience. I checked out a day early. When I got to the front table to speak with the hotel rep I mentioned I was checking out a day early and I was told that I needed to call Hiotels.com to get a refund. I did not prepay for the stay and I used my Amex and was charged by the hotel directly. It took 4 phone calls and 1 email complaint and almost 2 hours to get my refund for the last day. This was a business trip and all these inconveniences were not appreciated. For the price, the accommodations and service was absolutely terrible and I will not be returning to any Novatel hotels ever again.

AccorHotels certified review
Hasan O. Couples - 13/11/2017
« Perfect »

From the check-in until check-out, everything was amazing. Having received a call as soon as I got in the room to see if all was fine, this was a great way of asking immediate feedback to find out if all was good and if anything was needed to get resolved. I always like Novotel and it’s the hotel I seek first wherever I go. I’m becoming a loyal customer :) Also, super fast check out and quick online invoice was outstanding too. Thanks everyone!

TripAdvisor review
Business - 13/11/2017
« Good location but no recognition for repeat customers »

This was my 3rd visit to the hotel and even being Platinum Member of Accor Hotels there was recognition or benefited offered. They did manage to change my bed sheets once during my stay. So thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I assure you that I shared your comments with all our team in order to prevent future occurrence. I also added a special note you your profile to make sure that on your next stays you will well receive the recognition you deserve as a Platinum member. With regards to the bed sheets, as we are part of Accorhotels we are also part of the Planet 21 program. For this reason our standard is to change the bed sheets every 3 nights in order to reduce our impact on the environment. However we totally can change them more on request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
David G. Business - 11/11/2017
« As expected but housekeeping was poor, ripped sheets put on my bed »

Check in good Room given was fine Housekeeping poor, see attached ripped sheet that was put on my bed, informed them and it was changed but still not right when spending over GBP 200 a night Also room service spilled a bottle of coke onto my bed as well, again sheets were changed Breakfast was good

AccorHotels certified review
Lynn J. M. Business - 11/11/2017
« Good location and hotel facilities but bathroom experience very bad »

Shower without hot water. Not advised until second last day regarding temperature limitation. No toilet seat. Shower overflowed. Wardrobae door could only half open.

AccorHotels certified review
J. Couples - 07/11/2017
« Average »

Ok but no more

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