Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

4.0/5 3,289 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 12,867 reviews

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,289 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Katie Business - 11/12/2018 AccorHotels certified review
« Comfortable room and friendly staff, but very noisy location. »

I stayed at the Novotel Tower Bridge during a business trip from the US to London. The location is excellent, about a 2 minute walk to the Tower Bridge station. It is generally in a good, safe spot close to grocery stores. The room was large for European standards (as an American), and the bed was quite comfortable. It had all normal amenities plus a Nespresso machine. The bed was comfortable, but cotton and polyester sheets were very hot. Fortunately there is AC/heating in the room that worked well. Shower with rainshower head and hand-held shower head (critical for women/people with long hair). Lots of space for all my luggage and laptop, TONS of electrical plugs! Plugs everywhere! Room service was very prompt and food was tasty and well priced. Elevators were small but that wasn't a big deal as I traveled alone. Unfortunately I wasn't able to use the gym facilities (sauna) because I'm pregnant but I would absolutely have loved this. My one big negative was how noisy and loud my room was. It was a room on the 2nd floor (3rd for Americans). Two points: 1) very loud outside sounds. My window faced Cooper's Row which leads directly to the Underground station, so tons of people walking around (could easily hear conversations/clicking heels with the windows closed) between 8-11pm I wish they had double paned windows on this side of the building. 2) VERY loud bar music. I stayed Thurs/Fri/Sat nights and they had either a DJ with speakers or a live band on those nights. The music went through the floor extremely easily, to the point where I could record a lady belting out Katy Perry's Firework on my phone. I was only here a few nights for work and did not want the hassle of moving rooms, so I did not complain. But, if I had to stay here again for business I would choose a different hotel. It would be a great place for vacationers, though. Finally, I saw a lot of reviews mentioning free breakfast but this did not come with my booking. I booked through my corporate travel company, so that could be why. Breakfast on Sunday was, I believe, about 16GBP. The food was OK, standard British hot breakfast plus cereal, pastries, juice, and coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comments relating to noise, this is something we are looking into and will be having some works done on the windows in the New Year. We are also looking to change the music we have in the bar to reduce any negative impact caused to our guests located directly above the space. I do hope that you would consider coming back to us in the future and we can ensure you are accommodated on a higher floor to avoid the street noise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Also wishing you all the best for your expected new family member Sincerely, Kerry Harris Rooms Division Manager

Marelise M. Families - 11/12/2018 AccorHotels certified review
« Amazing Hotel! »

Absolutely loved our stay at the Novotel Tower Bridge. Great location! The room was spacious and clean. Staff was friendly and helpfull. We also had room service at 12 am when we returned from our day out. Food was great. I would highly recommended this Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Lewis W. Couples - 11/12/2018 AccorHotels certified review
« Beyond expectations »

The price, location and the politeness of the staff were outstanding. It exceeded our expectation and rounded off a perfect weekend for us. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L W., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Anonymous Business - 11/12/2018 AccorHotels certified review
« accommodation was very nice but the breakfasts needs improvement »

The stay in your hotel was very nice, everything was clean and kept clean during my stay. The breakfast needs improving - to have the same choice for 6 mornings in a row, is not so good - there could be more of a variety. By the time I got to wednesday, I wanted to skip breakfast, as it was all the same again. My account was prepaid by my travel agent, but when I checked out, my credit card was charged with my breakfast costs, (this was after I have spoken with the lady at reception, before I checked out, and she promised me that she will sort out any issues, as she can see that everything was paid up in front) - this was only sorted out, once I got my travel agent involved to sort out the mess. This left a bad taste in my mouth, as normally I would not have any problems with the Novotel Hotel in Amsterdam, where I stayed a few time previously.

Anonymous Business - 10/12/2018 AccorHotels certified review
« Very disappointing this time. »

I tried to order some food via room service at about 9.30pm on 5th December. The room service line was unavailable. I dialled reception and the restaurant multiple times, but it rang out each time with no answer. I repeated this for about 15 minutes. Eventually I was called back by reception (this is good) who put me through to room service, where there was still no answer. I appreciate that this is a busy time, and that there may have been a wait for food, but having no answer whatsoever from any number is unacceptable. In the end I didn't eat that night. I have stayed in this Novotel several times recently and it has always been fine, but this one experience was very very disappointing. I did report this on checking out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations and past visits; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. You are absolutely right that it is unacceptable for your call to remain unanswered by the team. It was a busy night but as soon as you brought it to the attention of the Reception Team, they were in a position to follow up with you and it seems that did not happen. We are taking steps to change the display information on our room service phone to help the team during busy periods to make call backs, as well as seeing if there is a suitable alternative number to divert to when the line is engaged. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Should you choose to return to us, we would like to provide you with a complimentary dinner as a gesture of apology for the inconvenience and disappointment you encountered. Please feel free to contact me directly and I will be happy to arrange this for you. Sincerely, Kerry Harris Rooms Division Manager

Mrs L. C. Families - 10/12/2018 AccorHotels certified review
« Mrs. »

Truly wonderful. As soon as we arrived we were upgraded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Friends getaway - 10/12/2018 TripAdvisor review
« Fantastic hotel »

This hotel is in a fantastic location. It’s modern super clean and all the staff are very attentive. The keepers bar is great and served food until late in the evening. Has leisure but I didn’t venture that far. Highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear bizey, Thank you for your review and feedback which is gratefully received. I'm delighted you would highly recommend us and that you stay with us was fantastic, I hope we can have the pleasure of welcoming you back to the Novotel Tower Bridge again soon. Kind Regards, David Hayden General Manager

Peter F. Friends - 09/12/2018 AccorHotels certified review
« Peter F. »

The staff the room the food everything was tremendous. Thank you so much it made our long weekend in London so very special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P F., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Samdip Couples - 09/12/2018 AccorHotels certified review
« Amazing »

The staff were lovely, so attentive and we felt so honoured and valued to have received a free complimentary upgrade when we checked in. The room was lovely, clean and comfortable! Shower was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Dave Friends - 09/12/2018 AccorHotels certified review
« Great Hotel »

Fantastic hotel. Great location! Staff are very attentive! Highly recommend it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Christy Business - 09/12/2018 AccorHotels certified review
« Just a one night stay - very enjoyable and efficient »

Excellent service, fast check in and check out. Gym was excellent and the location was brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O'Sullivan, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Ashley C. Couples - 09/12/2018 AccorHotels certified review
« Brilliant stay »

We had a brilliant stay it was a lovely hotel definitely going to be booking this hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear A c., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Amy Business - 08/12/2018 AccorHotels certified review
« Need to improve Housekeeping service »

Everything is fine except the supply for toiletries seems funny. Only shampoo, body wash and soap are fine but very next day after make up room, only shampoo and soap. Weird or just doing some saving? Weather is cold and should at least slipper in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Extra amenities such as the ones you mentioned are available in our Executive and Suite rooms. Some items are also available upon request from the Reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Room was great »

I enjoyed my stay but found the artificial smell in the lobby and lifts overpowering and off-putting. This was the only negative point but a big one for me as it was really far too strongly scented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Michael G. Friends - 06/12/2018 AccorHotels certified review
« Perfect. »

Excellent. Getting the (unsolicited) room upgrade made me truly feel part of the Club Accord, and was most appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for the great review of our hotel! Delighted your enjoyed your time with us. I did notice a lower score for the WIFI, I do hope that this didn't cause you too much inconvenience. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Mark B. Business - 05/12/2018 AccorHotels certified review
« very happy »

Overall, I am very pleased with my first time stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Anonymous Families - 05/12/2018 AccorHotels certified review
« Comfortable stay »

The room was clean and comfortable. A bit small, but fine for one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your specific comments regarding your dining experience in Keepers has been passed across to our Restaurant Manager for review and he will take action where possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Graham D. Business - 05/12/2018 AccorHotels certified review
« Nice »

It was very pleasant. You gave great shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D. Graham Thank you for the great review of our hotel and in particular the shower! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Laura T. Couples - 04/12/2018 AccorHotels certified review
« modern hotel in a fantastic location! »

The hotel reception was beautiful and the staff on duty courteous and greeted us promptly. The restaurant/bar on-site is a gorgeous venue and the breakfast we had was lovely with lots of choice. The room however was a little disappointing and felt very sterile. We are a young(ish) couple and like to think we're fairly modern, but i did not like the mirrored doors or the sink being in the bedroom right next to the bed. We are not prudes by any means but i like to keep the bathroom separate from living space, it just felt a bit weird. It would have bneen nice to have a bath after a long day walking around London but i appreciate most hotels these days have showers only. The pillows were very hard and tea/coffee was not replenished despite us politely asking for more. We were supposed to have a bottle of Prosecco in the room on arrival as part of the offer we booked. This wasn't there and i did find having to ask for it a little embarrassing. I work in the Travel Trade and travel to London regularly. Despite a couple of small issues i would still recommend the Novotel Tower Bridge to my clients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the shortfall in service you experienced within your bedroom. With regards to the style and design of the room, we appreciate this is not to everyone's taste. What I will do is make a note on your profile so that we can allocate a room you will hopefully find more comfortable. The Prosecco is normally delivered following your check-in, this allows us to provide it to you chilled as we are not always provided with an arrival time. My apologies again that this was not promptly delivered and you had to ask for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Diane S. Couples - 04/12/2018 AccorHotels certified review
« Could not fault our stay! »

Polite staff and a polite greeting ( first impressions mean a lot!) room comfortable and gleaning - not always the case these days in some hotels. Great breakfast which is so good and sets up guests like us exploring London in the day. Staff working very hard at breakfast time to ensure there is a smooth run. The bar in the evening is so vibrant and the staff very efficient - overall I would definitely say customer service in your hotel is amazing! I work in customer services and I could tell all staff we were facing genuinely seemed happy to help there was no apathy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for the great review of our hotel! Your kind words about the team will be shared, I know they will be thrilled to hear your compliments. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

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