Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

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4.0/5 3,030 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Dutch
    • Polish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WiFi in your room
    • Remote control TV
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Printer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 10,264 reviews

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,030 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 15/02/2018
« just fab! »

We went to London for a long weekend and had a really good time, the hotelwas really clean, quiet and comfy and the location perfect. The staff is helpfull and friendly. Our 9 years old daughter slept on the sofa bed, perfect for her or any child up to teenage years. I'll go back if I have the opportunity.

AccorHotels certified review
Jonathan B. Families - 13/02/2018
« Amazing stay »

Very happy with the stay at the hotel , everything we needed , friendly staff , close to tower bridge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services and I will share your comments with our team. We are delighted to read that you had an amazing stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager

AccorHotels certified review
Lucille Couples - 13/02/2018
« A keeper! »

I work in a hotel as well and i was treated the same way we treat our guest. With kindness and love. Absolutely delightful staff at the front desk. Great N'Room! And dont get me started on the bar, awesome playlist and very good drinks. Will definitely come back ;)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucille, Wouaw! We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge :) It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are super delighted to read that you enjoyed the service you received from our team. It's very rewarding for us to know that the hospitality professional liked our guest treatment and I will share your lovely comments with our team :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
K D. Families - 13/02/2018
« Mr Kevin D. »

A great hotel, great location, 2 minutes walking distant from Tower Hill tube station. Lots of places to visit close by. All the staff we very welcoming and friendly. Breakfast was excellent a lot to choose from. We really enjoyed our stay in the London Tower Bridge Novotel, we will definitely be returning..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services and I will share your lovely comments with all our team. For your next visit do not hesitate to book directly via novotel.com or accorhotels.com where you could find the best available rate with our Only on permanent offer with our loyalty program :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager

AccorHotels certified review
Joe G. Business - 13/02/2018
« First time staying ... will be back! »

Enjoyed it a lot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services and we are delighted to read that you enjoyed your experience a lot :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager

AccorHotels certified review
Duncan Families - 13/02/2018
« short break »

great location with free weekend parking, next to many attractions in the city of London. Hotel smart and staff helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager

AccorHotels certified review
Sharon S. Couples - 13/02/2018
« Fabulous stay »

My husband and I had an extremely enjoyable stay at the Novotel Tower Bridge. When we entered the hotel, we were greeted with a friendly smile and seated in the comfortable reception area. There was fruit on offer on the table to help yourself which we thought was a nice gesture. We checked inn sitting on comfortable sofa’s and went through the checking inn process. We were asked about our stay and the receptionist engaged in friendly conversation. We were handed our room keys and advised we had been upgraded to an executive room which was very unexpected and we were told they sometimes do this when the hotel isn’t fully booked, a pleasant surprise. The room was very spacious, clean and had a great coffee machine, along with a kettle and tea/coffee making facilities. There was also water in the fridge. We had booked breakfast which is served in the adjoining bar area. Breakfast was superb, again a friendly welcome when entering and shown to our table. Buffet service with hot and cold breakfast selection. We were offered tea and coffee to enjoy with our breakfast. Overall our stay was excellent, the only reason I haven’t given it a 10 out of 10 is that the room was supposed to have a docking station however as we had been upgraded we didn’t feel it right to ask for one! We would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Wouah ! What an awesome comment to read to the team :) We very much appreciate your comments regarding your stay and we are delighted to read that you had a fabulous stay and enjoyed our check-in process which is true break a bit the code :) I will share your lovely comment with all our team and I just would like to add with regards to the docking station that due to the upgrade the room description was a bit different. Indeed, in our Executive room, we have some plugs directly on the wall and also a Bluetooth button directly linked to the TV speaker. For your future stays Mrs M., please do not hesitate to let our team know for any request you have. We will be more than happy to help :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Jonathan Solo - 12/02/2018
« Clean, good service and warm temprature »

Short and pleaset stay. Good service. My request for making sure the room was heated was responeded by an additional moveable radiator. I really appreciate that. Many thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Araya, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services and I will share your comments with our team. We are glad to read that you enjoyed your stay and the service you received from our team. We are also always happy to make the stay of our guest more comfortable :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Maria Couples - 12/02/2018
« Modern rooms in a practical location for an affordable price »

Very modern space, with convenient online check in and check out. Rooms were clean, nicely decorated and quiet. Very close to a tube station and quite central. Affordable prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are delighted to read that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Overall good, couple of things could be better »

Everything was fine over all - comfy bed, nice room, friendly staff, and very clean! Plus, the hotel gave my wife a softer pillow as requested, so she slept really well! On the other hand, I felt the bar could do with a better selection of craft beers/lagers. Overall it was decent, stylish and again had very friendly staff serving. Just lacking in places. There was one very concerning event during our stay. Someone used their room key to open our door whilst we were sleeping in bed. This wasn't hotel staff, it was another guest. They promptly realised we were in the room and left. After this, our room keys stopped working so we had to get new ones after breakfast. The staff dealt with this situation quickly, but it left me feeling a bit concerned that someone else could easily get access to our room. Other than those two things, it was a good night's sleep and a good hotel. Would stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive detailed feedback in order to always improve our services and we are delighted to read that you had a good overall experience. We were also very concerned to read about the issue you encountered during the night and I truly apologize for this. After investigating and talking with the reception team, we experienced a misunderstanding with a guest who was coming from the bar at a late time. His family name was very close to yours and his room number was 623. When he realized that he did a mistake he apologize to us at the reception. Our receptionist did not want to call you directly as it was during the night. However, I truly regret that our team did not gave you more explanation on the day after. I assure you that I will reinforce the service procedure in order to prevent future occurrence. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
De B. Couples - 12/02/2018
« what is the interest to be Platinum customer ? »

We arrived at 1 pm Saturday afternoon , our two rooms were not ready we had to wait 30 minutes to receive our keys. So we decided to go to the bar to grab something to eat, we couldn't use our room number due too the fact , it was not ready so we had to pay by card the food . Not happy with the quality of service especially for a platinum customer who are using Accor Hotel all around the world during the year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. De b., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your new experience did not meet your expectations; please allow me to express my sincerest apologies. It is true that we were extremely busy that weekend and our housekeeping team tried their best to have rooms available as soon as possible. The satisfaction of our guest is our top priority and I can assure you that the satisfaction of our platinum members is even more so. After investigating with Salem from our reception team in order to better understand the situation, it is true that only one of the two rooms you have booked was ready when you arrived. Salem proposed you an alternative room to allow you to check-in immediately. I understood from Salem you decided to wait for your initial room with the view. I will address your comment with regards to your bill at the bar in order to avoid future occurrence. We appreciate your sharing your concerns Mr. De b., and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
D P. Couples - 12/02/2018
« Mrs »

This was our third visit and the first time that we ate dinner in the restaurant. Service and food were both very good. Customer service, as ever, was great. We were a little disappointed with the bed in our room, it made a terrible noise when you so much as flinched in the bed. Overall, we were still very happy with our stay and will return (hopefully to a quieter bed!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive detailed feedback in order to always improve our services and we are delighted to read that you enjoyed the overall experience of your third stay with us. Glad you enjoyed our Keepers restaurant :) I was also concerned to read about the mattress and I would like to apologize for this. I shared immediately the information with the service concerned in order to avoid future occurrence. Please during your future stays, do not hesitate to let our team knows for request you have. We will be more than happy to help. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Anna Couples - 12/02/2018
« great! »

Really friendly helpful welcome. Room was lovely and clean, really comfortable with everything we could need. shower was lovely! There was a half eaten biscuit in our complimentary supplies which was disappointing as looking forward to eating it... but everything else was perfect, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive detailed feedback in order to always improve our services and we are delighted to read that you had a great stay. I will share your comments with all our team. And I will also share your concern regarding the biscuit for the one I truly apologize. I will make sure to avoid future occurrence. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Haris Business - 12/02/2018
« overall very good but cold room »

It was a good experience and I would give it a 10 if the room wasn't cold. We put the heater on the max (30 degrees) and it never felt warm. Probably some malfunction or central heating not working probably. Will come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive detailed feedback in order to always improve our services and I we are glad to read that you overall experience was good. With regards to the heater, we have an air cooling / heating system in the hotel which is centrally controlled – this means that there is limited ability in the individual bedrooms to manage the temperature. We are looking to this with our colleagues to know how we can improve the system to make it much more flexible and user friendly for our guests. For your next stays Mr C., please do not hesitate to let our team know for any request that you have. We will be more than happy to help and we would have been really glad to bring you an extra heater for more comfort. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Jesika Couples - 12/02/2018
« Hotel room was as expected »

I was disappointed that we had to wait 10/15 mins for our room even though we arrived 2 hours after check-in time. We were also woken up by the cleaner twice. Apart from that the hotel room was lovely and exactly like the pictures. The location was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive detailed feedback in order to always improve our services. It is true that it was extremely busy during this weekend for us and we always try our best to have the rooms ready on time. I would like to apologize for this. I am also happy that you enjoyed the room upgrade. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back soon and better serve you. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Bill W. Business - 11/02/2018
« Good hotel with a couple small hitches »

Staff was great and the room was mostly fine. I had two issues with the room, though: - the bathroom was very dimly lit, Maki G it almost impossible to see your face properly in the mirror. The light around the mirror was dimmer than the light above (and being) you. - the room was very cold, even with the heater cranked up to full. Only slightly warmer air was coming out of the vent. A colleague had the same problem, while another colleagues room was too warm.

AccorHotels certified review
E. M. Business - 10/02/2018
« Very comfortable »

Very modern and comfortable rooms with friendly staff and great breakfast, winner all round for my next business stopover!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mumtaz, We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. What a nice comment to read to the team :) It is always a pleasure to receive positive feedback in order to always improve our services and we are super delighted to read that you enjoyed your experience with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager

AccorHotels certified review
Anonymous Families - 10/02/2018
« Too noisy no parking »

All right very noise upstairs room and street construction at 7:30 am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Webb, Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations due to the noise; please allow me to express my sincerest apologies. It is true that we already upgraded all our windows to improve the soundproofing from outside. However, thanks to your feedback we will check the room 511 again as we cannot control the traffic from outside. Our team is also at your disposal 24/7 for any disturbance and is totally able to deal with this situation by offering a room move or hear plugs. At last, for your next stay we will allocate a quiet room for you Mr. Webb. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

AccorHotels certified review
Anonymous Business - 09/02/2018
« Not what I would expect for the price paid. »

Check in and out was fine and the staff were very polite. The room itself was clean but there was a used sandwich shop bag filled with empty wrappers and left over food left by a previous occupant in the wardrobe. There were limited amenities in the bathroom - just a small tube of shower gel and shampoo. The pillows were very hard and not comfortable at all. The hairdryer was awful with no power at all. There was no hot water for the showers, even though the temperature was turned up to the hottest setting and the water pressure was awful. There was not a good selection for breakfast - the water for the tea was cold and the eggs were also cold. Overall, not what I would expect for what was paid for the room. I suppose you pay for the location of the hotel rather than the quality and amenities in it.

AccorHotels certified review
Sina Business - 09/02/2018

Very good. Room clean. Breakfast good. WI-FI didn't perform that well.

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