Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

4.0/5 3,195 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 11,956 reviews

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,195 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jestina Families - 16/08/2018 AccorHotels certified review
« very impressed. »

Good....no major issues....price a bit on the high side only

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services and I will share your comments with our team. For your next visit do not hesitate to book directly via novotel.com or accorhotels.com where you could find the best available rate with our Only on permanent offer with our loyalty program. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

Anonymous Families - 15/08/2018 AccorHotels certified review
« Nice hotel with lovely restaurant for breakfast »

Check in was a little odd We booked a family room and were a little disappointed in the bed situation. The glass wall in the shower is not functional. If someone is up in the night to use the bathroom, the room is lit up. We did not like that feature at all. I think the money spent on that could have been better used. The housekeeping could use some improvement as it was not great and one day our room wasn’t cleaned at all. Ran out of towels. Ordered room service and found the individual that brought it up to be somewhat rude. The breakfast was good and the restaurant itself is very nice. People at the front desk were very pleasant and helpful. Storage was an issue as we were there two weeks and had a hard time storing 4 suitcases Overall our stay was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive detailed feedback in order to always improve our services and we are glad to read that you had a positive overall experience. I was also concerned to read about the housekeeping and the room service and I would like to apologize for that. Please rest assured that your comment has been directly shared with the departments in order to reinforce the procedures and prevent future occurrences. For your future stays and more comfort, please do not hesitate to let us know at the booking moment that you would prefer a room with a solid wall between the bedroom and the bathroom as we do have few rooms with this layout. Our team will be more than happy to allocate you this type of room. I also would like to thank you for your kind words about Keepers and the reception team. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

Paul W. Couples - 15/08/2018 AccorHotels certified review
« Modern, comfortable but poor restaurant service »

The hotel was modern and clean, staff friendly, helpful and spoke good English. Rooms where clean, beds very comfortable and well appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are glad to read that you had a positive overall experience. I was also sorry to read about your Keepers experience and I would like to apologize for this. Please rest assured that your concern had been directly shared with the Manager of the department in order for him to investigate the issue and prevent the future occurrence. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon and even better serve you in the future. Sincerely, Antoine Chauveau Guest Experience Leader

Emily H. Business - 13/08/2018 AccorHotels certified review
« Couldn't even stay in my room! »

My experience was terrible. On arrival at the hotel I was given a key that did not work for my room and due to needing to do a quick turnaround to go out I quickly got ready in one of my friends rooms on the same floor. I then obtained a new key on my way out. On returning at around 2am I entered my room to find that it smelt terrible!!! It smelt damp which I can only presume was because it was next to the staff washing station on that floor. I therefore decided to stay in my friends room as she had a double and I did not want to be sorting out a new room at that time in the morning when I needed to be up for work the next day. We did however have to go downstairs as her key would not work. I did then mention that I was unable to stay in my room because of the smell and the staff did not seem bothered at all and did not even offer a alternative room. In the morning I did inform the staff that the room was not fit to stay in and did receive an apology however I do think more should of been offered more i.e. another nights stay at a Novotel. The Breakfast was good and the room could of been lovely but no one would of been able to stay in that room.

S. Business - 13/08/2018 AccorHotels certified review
« Not so pleasant stay !! »

I must admit, that the upkeep of the room was fantastic. And since its a pebble's throw from Tower bridge, the location was great. The only issue, which I faced was because of the lack of air conditioning. During my visit, the temperature of London was around 30-31 degrees Celcius. But, the room lacked air conditioning, instead I was provided a fan !!. But overall the stay was great, and the staff were lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that elements of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence of the issue you highlight with the AC system. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

Lorraine B. Couples - 13/08/2018 AccorHotels certified review
« Wonderful from start to finish »

Lovely other than it was to warm and your AC was of no use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

Beatriz Families - 13/08/2018 AccorHotels certified review
« excel·lent »

Our experience has been perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards Kerry Harris Rooms Division Manager

Tracyb Business - 13/08/2018 AccorHotels certified review
« Rooms were too warm, gym too warm and room too noisy. »

The "lobby" was a bit chaotic upon arrival as there was no obvious check in desk or lobby. Once we figured out that the table with 2 laptops sitting on it was where you checked in, then we just queued up awaiting our turn. The check in process was relatively easy and room clean upon arrival. However it was clear that the A/C does not really cool the room and therefore made sleep quite difficult. It would have been nice to have just a sheet on the bed instead of a heavy duvet as it was all or nothing. Much too hot in the room for a duvet and I don't particularly care to sleep with no top sheet. Add to that, was that my room was RIGHT above the service door so from aroun 1:00 a.m. until 4:30 a.m., there is the very LOUD sounds of recycling glass crashing and service trucks making deliveries. Even with ear plugs, I could not sleep. After getting only 3 hours of sleep over 2 days (1.5 hrs each night), i had to ask for a different room. The staff accommodated me promptly, but the new room still had the lack of A/C issue. The room was much quieter and I was able to sleep. I used the gym every morning to run for about an hour and that is one place where a fan or AC would have been very helpful. I've never felt so incredibly hot during a workout - the lack of circulation was almost unbearable. The gym was clean, nice that towels and water were provided, but a large fan would be a very inexpensive and effective way to cool down the room. Only ate at Keepers for bfast - no complaints except for the crowds and waiting in line for coffee. Not ideal when you have to rush out for meetings... had drinks at the bar in the evening and staff was friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the AC problems you highlight to prevent future occurrence and will certainly look at the options for our gym area as well. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

H. Families - 12/08/2018 AccorHotels certified review
« Mr »

Family Room for 4 people was small air conditioning was poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that elements of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have discussed the points you raise with the departmental manager to ensure we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

Anonymous Couples - 12/08/2018 AccorHotels certified review
« Great location »

Our stay at as very nice. The room was always a bit warm for m but they immediately provided a fan that made it very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chaveau Guest Experience Leader

Mariana V. Families - 11/08/2018 AccorHotels certified review
« Just perfect »

This was our second stay at Novotel and it was perfect again! Location, comfort, service and the unique design of the restaurant plus the very good breakfast! The staff supported us a lot throughout the process of receiving our lost luggage from Heathrow. Big thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V.-Chausheva, I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

Adam S. Business - 11/08/2018 AccorHotels certified review
« Great business hotel, great breakfast »

Great location, just by Tower Hill underground station, good and healthy breakfast. In the room: few USB sockets, a safe and a mini bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

Jw Families - 11/08/2018 AccorHotels certified review
« Great location , modern and clean »

Very good location , modern and clean with good breakfast .Family rooms a little cramped , expensive but I guess this is normal for London with such a good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

Rob Business - 11/08/2018 AccorHotels certified review
« Poor bed, hot room »

It was largely fine, but the bed was very uncomfortable and the room very hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that elements of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

Gerald M. Families - 11/08/2018 AccorHotels certified review
« Very nice hotel »

Great hotel very peaceful even in a busy area of London. Bar prices were good and our room and shower and beds were all excellent. Mention should be made of the breakfast which was excellent- as good as any hotel I’ve stayed in. Staff were helpful too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

Cristin S. Families - 10/08/2018 AccorHotels certified review
« No AC, some staff were rude and beds horrible »

The location was good but the beds were horrible. There was no AC but yet the hotel was modern and appreared to be remodeled. If your going to spend the money to remodel the AC should have been part of it. The excuse that we don’t need it often is unacceptable. I live in a warm climate yet my house still has heat if I need to use it. We checked in and Gabe a credit card for incidentals because the room was prepaid but yet when we went to order room service they said there was no card on file so my husband had to go downstairs to the lobby to add a card so he could come back up to the room to order room service. One of the receptionists was extremely rude and when asked if there was a place to buy bottled water and food even though it was late she was very short with us. We got back to the room and saw there was a room service option. Why didn’t she just say that? The beds were like boards, not comfortable at all. The restaurant was nice and the staff there were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I have spoken with the departmental manager in relation to the issues you highlight and that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

Pablo V. Business - 10/08/2018 AccorHotels certified review
« Everything was fine but the glasses incident »

As I just said everything was perfect but a day that when I came back from the office I found my glasses broken on the floor, I reported it to the main desk and the manager just told me that my version did not match with the employees' one, so there was not further action to be taken, not even an apologise, voucher or any kid gesture, I think it was the worst way how to handle with the issue. Taking into account I had stayed there four 2 weeks, I am also a Accordhotels member and I will keep coming back to London for business purposes oftenly. In addition, last day I had no towels in my room so I had to use my own one that I luckily brought with me.

K W. Families - 10/08/2018 AccorHotels certified review
« Mrs W. »

Had a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chaveau Guest Experience Leader

Beryl Families - 09/08/2018 AccorHotels certified review
« Satisfied »

We had booked a room with 2 sofa beds but only got one. We didn't complain but were disappointed. We didn't want to start our visit complaining so we let it go. I don't like the new bathroom walls. They are fairly transparent and didn't appreciate that my grandson could see my shadow from the bedroom. What was the aim? The room was comfortable otherwise. Check in area was very unnoticeable and you didn't seem like you were welcomed as we had been previous to the renovations. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence on those we can control. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Chauveau Guest Experience Leader

Rachel W. Families - 09/08/2018 AccorHotels certified review
« Great stay! »

Lovely room, great breakfast and great location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chaveau Guest Experience Leader

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