Novotel London Tower Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 3,417 reviews
Novotel London Tower Bridge
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Hotel extras

  • 203 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • Facilities for disabled guests and parking only 5 minutes away

  • Hotel Bar & Restaurant with European cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR
london
united kingdom

Tel: +442076600675

Fax: (+44)20/72656060

Contact email

Check-in from 14h00

Check out up to 12h00

  • BY BUS :   15 Tower Hill

  • TOWER GATEWAY STATION :   DLR Tower Gateway

  • TOWER HILL TUBE STATION :   District/Circle Tower Hill

  • By plane

    GATWICK At 60km / 37.5 miles

  • By plane

    HEATHROW At 60km / 37.5 miles

  • By plane

    LONDON CITY APT At 8km / 5 miles

  • By boat

    DOVER At 100km / 62.14 miles

  • By train

    FENCHURCH STREET At 0.1km / 0.06 miles

  • By train

    LONDON BRIDGE At 5km / 3.11 miles

  • By train

    LONDON ST PANCRAS At 3km / 1.86 miles

GPS :51.510794, -0.077606

Currently, close to our hotel

Tour of Covent Garden, London

From 01/01/2018 to 31/12/2019

At 3.1 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 3.9 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 5.4 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 5.8 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 5.8 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 5.9 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 8.4 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 8.7 km

100% Design London

From 18/09/2019 to 21/09/2019

At 9.3 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 9.3 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen size bed and a sofa bed

  • Max. number of persons: ‌4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with queen size bed and a sofa bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Superior Room with queen size bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Executive Room with queen size bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Suite with Queen bed + convertible sofa

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: Regional

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS BAR

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 90 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 55 people

Find out more

Our guest reviews for
Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

14,635 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,417 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Brilliant family stay in London

Customer review rating 4.4/5

Leigh W. Families - 10/07/2019 AccorHotels certified review

We had a great time. Facilities at the hotel are great, staff were really helpful and location was perfect for sightseeing.

Dear Ms. W., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Great, but Hot

Customer review rating 4.4/5

Ken Families - 10/07/2019 AccorHotels certified review

The location and facilities weregood, but the air con was not working in the rooms or halls, and it was hotter inside than outside, which made sleeping extremely unpleasant.

Dear Mr. F., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. I will also ensure we check and resolve the AC system issues you highlight within room 622 during your stay. Thank you again for sharing your experience, and we hope we are able to welcome you back again soon. Sincerely, David Hayden General Manager

Very good. Staff was friendly.

Customer review rating 4.4/5

James A. Families - 09/07/2019 AccorHotels certified review

Overall great. No ice machine or vending.

Dear Mr. A., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Ok, but - for the first time in my numerous stays - a few avoidable incidents.

Customer review rating 4.4/5

Michael G. Solo - 09/07/2019 AccorHotels certified review

Nice room (541).. Thanks for supplying the extra bed (as requested) on my son's arrival. 3 disappointments: 1. Upon arrival, I lunched in Keeper's, but couldn't charge the meal to my room "for technical reasons" - something about me having paid for my reservation (by card) online.- so I was obliged to pay cash (£22.17). 2. Next morning, as my reservation did not include breakfast, and notwithstanding being a guest, I was charges the nin-guest rate of £16.45, actually £32,90 as I invited my son. 3. On Saturday 6th, my room was not cleaned! To be fair, my son and I were in and out until about 4pm, so wr hung the Do Not Disturb sign on the door. At 4pm, we left (for an all evening concert in Hyde Park) and, on leaving, I specifically mentioned to your (3) colleagues chatting at Reception, to please clean the room. I had also changed red sign to green on the room door. When we returned after midnight, the room was as we had left it - beds unmade, damp towels, rubbish in the bins. I went down to Recowtion and reported it to Elisa(?), who kindly offered to send someone, but I was too tired to wait.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that elements of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I will discuss with the team avoidable mistakes that we made on this stay for you to ensure we learn from this and take the appropriate action. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact myself directly on your next booking at the hotel and I will be delighted to offer you a complimentary upgrade. Sincerely, David Hayden General Manager
Customer review rating 4.4/5

Anonymous Families - 08/07/2019 AccorHotels certified review

Ideal positioning for sightseeing in London. Quick and efficient check in and check out. Friendly staff. Average breakfast.... completely self service right down to the coffee.....

Dear Ms. J., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your review and comments with the team for us to take learnings from on where we can improve. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Nice hotel close to all attractions

Customer review rating 4.4/5

Patricia Couples - 07/07/2019 AccorHotels certified review

This was our second visit to this hotel and not so good as our first , our room was ok clean etc but was lacking in mirrors only one in the bathroom not much help if you are drying your hair I think I may have had a superior room previously and this was much better I remember there being additional mirrors for one . The other problem we had was that the safe was not working have reported it twice it would still not work , if there was a problem it would have been nice to have had a message but nothing.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that elements of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

Excellent location, staff friendly and helpful, food fabulous

Customer review rating 4.4/5

Dporothy B. Business - 07/07/2019 AccorHotels certified review

Excellent

Dear Ms. B., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Good hotel

Customer review rating 4.4/5

G Couples - 07/07/2019 AccorHotels certified review

Pleasant stay, no issues

Dear Mr. M., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your review and comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope we are able to welcome you back soon to provide you with a better experience on your next visit. Sincerely, David Hayden General Manager

Just what we were looking for!

Customer review rating 4.4/5

Susan H. Families - 07/07/2019 AccorHotels certified review

Excellent customer service! Everyone we encountered at the desk (but especially Pablo) went out of their way to answer our many questions, point us in the right direction and take care of our needs. The room itself was clean and adequately appointed (though we didn’t love that we couldn’t turn on the light in the bathroom without filling the entire room with light).

Dear Ms. H., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your comments with the team, in particular Pablo, as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Great

Customer review rating 4.4/5

Andrew Families - 07/07/2019 AccorHotels certified review

We really enjoyed are stay

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Outstanding stay

Customer review rating 4.4/5

Philippe Business - 06/07/2019 AccorHotels certified review

Comfortable and spacious room, a very unique situation in London. Very friendly and totally competent staff. Hotel is also quiet.

Dear Mr. C., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Great location and comfortable room.

Customer review rating 4.4/5

Anon Business - 05/07/2019 AccorHotels certified review

Friendly helpful staff, great location, comfortable room.

Dear Ms. M., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Disappointing

Customer review rating 4.4/5

K J. Business - 05/07/2019 AccorHotels certified review

I left something in the room and the way your housekeeping and reception staff dealt with the matter was very disappointing. Your housekeeping staff do not know your procedures

Dear Ms. J., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that an element of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In order for me to fully understand what has taken place and where we have fallen short in our lost property procedures, please could I ask you to provide me with an overview of what has occurred so that I can address this with the relevant members of the team. My email address if da… I appreciate you your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

Very nice stay

Customer review rating 4.4/5

Richard M. Business - 05/07/2019 AccorHotels certified review

Nice hotel, well located near City and Tower Bridge

Dear Mr. M., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Quiet clean and easily accessible

Customer review rating 4.4/5

Karen Business - 05/07/2019 AccorHotels certified review

Great location and friendly reception staff. Room was extremely clean and very quiet - I was in 311. Hassle free check-out which is great for business travellers.

Dear Ms. M., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Fantastic Staff

Customer review rating 4.4/5

Niall Business - 04/07/2019 AccorHotels certified review

Hi, I stayed for two nights in your hotel and your facilities were lovely. Your staff were superstars. Everyone was very friendly but I want to particularly thank Caroline. I left my wallet behind when I checked out and she managed to locate it and hold on to it until I could pick it up. I cant thank her enough. Please pass on my thanks again. Best Regards, Niall C.

Dear Mr. C., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Caroline as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

A good overall business hotel in a useful location

Customer review rating 4.4/5

Peter S. Business - 04/07/2019 AccorHotels certified review

The room was fine. Clean and tidy. The restaurant was good for breakfast. The bar is a bit too noisy. One criticism - the bath towels in the room are far too small!

Dear Mr. S., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Please also be assured I will share your feedback with our brand team about the size of the bath towel used in the hotels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

VP-FLight Operations

Customer review rating 4.4/5

Anonymous Business - 04/07/2019 AccorHotels certified review

Wonderful - a great experience.

Dear Mr. W., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Great crew , excellent location and excellent hotel

Customer review rating 4.4/5

Ivan O. Families - 04/07/2019 AccorHotels certified review

I would come to this hotel once again

Dear Mr. O., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Great hospitality and good service.

Customer review rating 4.4/5

Anonymous Business - 03/07/2019 AccorHotels certified review

Not sure of the right balance between quality and price. Excellent breakfast room but quality in the average.

Dear Mr. M., I very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback. I will share your review and comments with the team as I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services and we will certainly focus on our breakfast offering as an area you highlight we can improve upon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager
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