Novotel London Tower Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 3,443 reviews
Novotel London Tower Bridge
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+ 21 Services
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Room 1

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Hotel extras

  • 203 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Sauna and Hammam to relax after a day of sightseeing

  • Facilities for disabled guests and parking only 5 minutes away

  • Hotel Bar & Restaurant with European cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR
london
united kingdom

Tel: +442076600675

Fax: (+44)20/72656060

Contact email

Check-in from 14h00

Check out up to 12h00

  • BY BUS :   15 Tower Hill

  • TOWER GATEWAY STATION :   DLR Tower Gateway

  • TOWER HILL TUBE STATION :   District/Circle Tower Hill

  • By plane

    GATWICK At 60km / 37.5 miles

  • By plane

    HEATHROW At 60km / 37.5 miles

  • By plane

    LONDON CITY APT At 8km / 5 miles

  • By boat

    DOVER At 100km / 62.14 miles

  • By train

    FENCHURCH STREET At 0.1km / 0.06 miles

  • By train

    LONDON BRIDGE At 5km / 3.11 miles

  • By train

    LONDON ST PANCRAS At 3km / 1.86 miles

GPS :51.510794, -0.077606

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen size bed and a sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with queen size bed and a sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Superior Room with queen size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Nespresso machine
  • Business Desk
  • Bathroom products
  • Iron

Executive Room with queen size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Iron

Suite with Queen bed + convertible sofa

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: Regional

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotel's roof.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS BAR

Photo non contractuelle / Strictly non binding

Chill-out and relax in Keepers bar, with comfy seating and working spaces and an extensive drinks menu with a great selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 55 people

Find out more

Our guest reviews for
Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

14,863 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,443 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Location isn’t everything!

TripAdvisor rating 4.0/5

danielbroennimann Family - 13/08/2019 TripAdvisor review

Open space reception but not very welcoming after all. We checked-in with the feeling we were a credit card to swipe: 100GBP were blocked without reasonable explanation. No information was given on WiFi or Fitness. Welcome drink is cheap house wine at 5£. We never saw the bath mats we asked for five times as the Italian shower is slippery. No cappuccino is served after 11pm!

Dear Danielbroennimann, Thank you for your review and feedback which is gratefully received. Please accept my apologies for the experience you encountered please be assured I will follow this up with the team to understand what occurred here and put in place actions to prevent this happening again for our future guests. I hope you will return in the future to give us the chance to serve you better. Matthieu Girodet Operations Manager

Lovely clean family room with plenty of space for 4.

Customer review rating 4.4/5

Anonymous Families - 09/08/2019 AccorHotels review

Excellent

Dear Mrs H. Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Lovely Stay

Customer review rating 4.4/5

Anonymous Families - 09/08/2019 AccorHotels review

Two rooms were booked and only one was ready upon our arrival after 2pm for check in. Otherwise lovely hotel, clean rooms, great location

Dear Ms B., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Perfect location, wonderful accommodations

Customer review rating 4.4/5

Kristin Families - 09/08/2019 AccorHotels review

We loved our stay at Novotel Tower Bridge. The room was perfect. The desk staff were so helpful and friendly. The restaurant hours made it easy for us to enjoy the entire day out in London and know we could eat when we arrived back at the hotel. Breakfast was delicious every morning with a delightful selection to choose from. The only complaint is dinner was overpriced and the service in the afternoon/evening was very slow. Additionally, this was one of the only merchants in our entire trip which charged a conversion fee when using my American credit card at point of sale (a helpful rep at the rental car company told us later to look out for that because there is no need for it and it can be bypassed by the merchant). Otherwise, a wonderful experience.

Dear Ms A., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

beautiful, modern hotel

Customer review rating 4.4/5

Jolanta Families - 08/08/2019 AccorHotels review

Beautiful, modern hotel in a very good location :)

Dear Jolanta M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giada Melegoni Guest Relations

Our stay at London Novotel was average.

Customer review rating 4.4/5

Michael J. Couples - 08/08/2019 AccorHotels review

The location was excellent with immediate access to the Tower Bridge and amenities. The room was just average and the bathroom was clean and adequate. The room was serviced each day. The front desk staff were very helpful and pleasant. The lift was small and stuffy. Breakfast was crowded as it was school holidays at the time. The WIFI was good

Dear Mr J., First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I hope you will you give us a chance to earn back your trust and see to it that you enjoy the experience that so many of our guests have grown so fond of. All the best, Giada Melegoni Guest Relations

Good location&kind services

Customer review rating 4.4/5

Sunny Families - 08/08/2019 AccorHotels review

There is underground station 1 min away from hotel and I can reach London Tower & Tower bridge in 5min by walk. Breakfast was good, the staff were helpful and kind.

Dear Lee S., Thank you for taking the time to share your compliments with us. We were delighted to read you enjoyed our central location and found our friendly team of service staff to be attentive and welcoming! Thank you again for your great review, we hope to have the pleasure of welcoming you back Sincerely, Giada Melegoni Guest Relations

Nice hotel at the tower of London

Customer review rating 4.4/5

Anonymous Families - 08/08/2019 AccorHotels review

Very good. Nice breakfast that kept us "going" till the afternoon. Comfortable room. Friendly staff. 7 minutes from the tube.

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

novotel london tower bridge

Customer review rating 4.4/5

Anonymous Families - 08/08/2019 AccorHotels review

una piacevole sorpresa

Signor D., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel London Tower Bridge. Speriamo di rivederla presto nella nostra struttura. Cordiali saluti, Giada Melegoni Guest Relations

Fabulous

Customer review rating 4.4/5

J. P. Friends - 07/08/2019 AccorHotels review

Fabulous hotel, was impressed with our room very stylish. Loved the breakfast room all the quirky items and the food amazing. Perfect location, will definitely stay again.

Dear J P., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Good

Customer review rating 4.4/5

Anonymous Families - 06/08/2019 AccorHotels review

Great location, nice hotel, friendly staff, great breakfast, only issue lack of space and storage in room.

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerry Harris Rooms Division Manager

Canadian Traveller

Customer review rating 4.4/5

Steve Families - 05/08/2019 AccorHotels review

Ok but check in was unusual and cost for breakfast was extreme. Room was ok but not large for 3.

Dear mr A., Thank you for taking the time to share your feedback. Sorry to hear that you find our check in approach not convenient to you however I hope that you enjoy your stay with us and you will return to visit us in the future. Sincerely, Giada Melegoni Guest Relations

Mr

Customer review rating 4.4/5

Anonymous Families - 05/08/2019 AccorHotels review

Good location at the subway, Quiet location, comfortable beds

Dear Mr W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giada Melegoni Guest Relations

Best breakfast we've ever had in any hotel we've been in!

Customer review rating 4.4/5

Texaninlondon Families - 05/08/2019 AccorHotels review

Everything was superb!!!

Dear Mark Peter A., I thank you for this fantastic feedback. I am truly pleased to hear that we have met and even exceeded your expectations with regards to high standards of service. This is actually our utmost reward as we genuinely love to look after and to pamper all our guests. We look forward to welcoming you back. Sincerely, Giada Melegoni Guest Relations

Nice rooms, affable and serviceminded staff.

Customer review rating 4.4/5

Jørns Families - 05/08/2019 AccorHotels review

Breakfast only gets a 4 on dice roll.

Dear mr S., Thank you for taking the time to review your recent stay at Novotel Tower Bridge. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. Thank you again for your compliments, we hope to have the pleasure of welcoming you back soon. Sincerely, Giada Melegoni Guest Relations

Feel at Home

Customer review rating 4.4/5

Ana R. L. Business - 05/08/2019 AccorHotels review

I love the comfy feeling and it feels like home.

Dear Mrs L., Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Sincerely, Giada Melegoni Guest Relations

Great location

Customer review rating 4.4/5

Anonymous Families - 03/08/2019 AccorHotels review

Excellent

Dear Nirmal Singh S., Thank you for your lovely review, I'm so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again very soon. Sincerely, Giada Melegoni Guest Relations

Great location, great people, casual business

Customer review rating 4.4/5

Adam Business - 03/08/2019 AccorHotels review

I stayed for a week on business. The hotel's very close to the District/Central Line subway so you can easily get anywhere easily. The staff is amazing, always smiling and welcoming. The room is comfortable and still keeps the business needs with a small couch and a desk with usb and many power sockets so I found it very convenient to work from my room. And breakfast is great!

Dear Adam S., Thank you for taking the time to share your compliments with us. We were delighted to read you enjoyed our central location and found our friendly team of service staff to be attentive and welcoming! Thank you again for your great review, we hope to have the pleasure of welcoming you back Sincerely, Giada Melegoni Guest Relations

Clean & Tidy, over zealous night time security

Customer review rating 4.4/5

Brent B. Business - 02/08/2019 AccorHotels review

Clean, tidy and welcoming hotel. Unfortunately that is undone by over zealous security at night. London being the bustling international city it is, you have a night out with friends and you expect to be able to return to your hotel. Announce your name, room number and room key to be done with it.... this isn’t the case where you are told your name isn’t on the rooming list, you must be staying at a different hotel.

Dear Mr B., Thank you for taking the time to share your comments and observations with us, regarding your recent stay. We apologize profusely for the excess of security check during night time and if our procedure control make you feel unwelcome. I do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Sincerely, Giada Melegoni Guest Relations

Smelly

Customer review rating 4.4/5

Anonymous Families - 02/08/2019 AccorHotels review

We had two rooms. One smelled like sewage the entire time. The other didn't.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giada Melegoni Guest Relations
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