Hotel - Novotel London Tower Bridge
Novotel Hotel Novotel Hotel

Novotel London Tower Bridge Hotel

4.0/5 3,243 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 203 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 12,401 reviews

Our guest reviews for Novotel London Tower Bridge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,243 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sujit K. Business - 11/10/2018 AccorHotels certified review
« Perfect stay »

It was perfect given value for money and proximity. Very friendly and cheerful team on ground makes your stay more comfortable. Facilitating early check in helped most.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will share your kind words with all our team. We hope to see you again very soon :) Sincerely, Antoine Chauveau Guest Experience Leader

John R. Business - 11/10/2018 AccorHotels certified review
« Mr John R. »

It was a very good experience, everything I needed was available which helped me enjoy my stay in pleasant environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Guest Experience Leader

Panos K. Business - 10/10/2018 AccorHotels certified review
« Personnel is always very friendly and helpful »

This was the 41st week I booked Novotel for my accommodation. Never regretted the preference. Thanks for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., WOW! What a heartwarming comment for the team :) It is always a pleasure to receive positive feedback, especially from our regular VIP guest and I will share your lovely comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Antoine Chauveau Guest Experience Leader

Rebecca L. Families - 10/10/2018 AccorHotels certified review
« Great hospitality from when we came in to when we left »

Good hospitality, nice rooms, fast service. Only issue was we weee there for two days, checked out and I called later that day to extend my stay two days and the process was very long, quite expensive to extend even though there were rooms open that day and room wasn’t ready when I returned. That was frustrating where I almost extended stay at another hotel but was easier to stay as luggage was there. Besides that stay on both blocks of time was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are delighted to read that you had a great overall experience and enjoyed our rooms. I was also concerned to read about your booking experience to extend your stay ; please allow me to express my sincerest apologies for this. Please rest assured that your comment has been shared with our reservation department in order to reinforce our services and prevent future occurrence. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon and even better serve you in the future. Sincerely, Antoine Chauveau Guest Experience Leader

Nirmay Friends - 10/10/2018 AccorHotels certified review
« It was good »

Location is excellent but front office reception we require a little better since there is no seating area for the tired guests while checking in after a long journey. Room size is good but bathroom very small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are delighted to read that you had a good experience. It is also true that we break a bit the code with our new lobby layout. It has been designed in order to create more life in this area and also to have a new type of exchange with our guests. However we do have more seat options than in the past :) Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

Adam N. Families - 09/10/2018 AccorHotels certified review
« Great stay, always room to improve. »

Great thanks. Check in at that desk is a little to informal, wasn’t quite sure at first if that’s were check in was. We used the vouchers for drinks, thanks, the bar and restaurant is good. We did not book breakfast and having seen both the cost and lengthy que just to be seated we are pleased that we did not. Arrived at 2pm from France, the check in process took a while for them to confirm the room was actually available, could have been better. We were out all day on our second day and recived no room service, didn’t matter too much but felt that rubbish bins could have at least been emptied. We always check out and leave our room as clean as we can, bathroom cleaned down and sheets, towels stripped in sorted for the room service people. The children’s area while small is great and we used every day. Overall very good thanks..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services and we are delighted to read that you had a great stay, I will share your comments with our team. It is true that we break a bit the code with our new lobby layout. It has been designed in order to create more life in this area and also to have a new type of exchange with our guests. Our team is also now able to welcome you on the way you prefer, it could be still on a process way behind the desk or now on a more friendly way with the tablet on the sofa for example. Please rest also assured that we have asked our team to stop the casual weekend in order to be back to the uniform during the weekend to prevent this confusion. After investigation and talking to the team regarding the room on the second day, it seems that the "Do Not Disturb" sign was on the door. This is a procedure that we do respect in our hotel. However, please know that we are also able to serve the room late on the evening for more comfort. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

Barry Business - 09/10/2018 AccorHotels certified review
« Stylish work and family hotel near Tower Bridge »

The room was modern but dark, some minor things broken (lamp, sink waste) and the coffee machine noisy. But slept well and shower was amazing. Two elevators packed in mornings. And what is the reception about, can't tell staff from customers and they looked chaotic having to move between the office and table out front.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. Being in charge of our guest satisfaction, it is always a pleasure to receive detailed feedback in order to always improve our services and I was concerned to read about your room and check-in experience ; please allow me to express my apologies for this. Please rest assured that your comment with regards to the lamp and sink has been shared with the department concerned who is going to take the appropriate measures to fix the issues and prevent future occurrence. As mentioned in my e-mail, it is true that we break a bit the code with our new lobby layout. It has been designed in order to create more life in this area and also to have a new type of exchange with our guests. Please rest also assured that we have asked our team to stop the casual weekend in order to be back to the uniform during the weekend to prevent this confusion. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon and even better serve you in the future. Sincerely, Antoine Chauveau Guest Experience Leader

Sarah L. Couples - 09/10/2018 AccorHotels certified review
« Miss »

Beautiful Hotel room. How close it was to the main stations which we needed to get to made all the difference

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon :) Sincerely, Antoine Chauveau Guest Experience Leader

Adam Families - 09/10/2018 AccorHotels certified review
« poor service, treated as a burden »

Asked staff at reception at what time restaurant/kitchen closed on Saturday night and was told 11pm. Went to restaurant at 10.28 with family of 4 for dinner after long day walking around London and was turned away and told that kitchen and restaurant was now closed, despite me telling the restaurant manager(?) (female employee) that I was told the kitchen and restaurant closed at 11pm. When went back to room hungry and angry I Checked the printed info in room where it alas stated explicitly that the kitchen/restaurant closed at 11pm. Clearly, very lazy staff who simply don't care about their guests. Following (Sunday) morning wasn't any better when we went down to breakfast and had to wait for 25 minutes in a long queue which winded back into the reception. I do not expect to pay decent money for a family stay in hotel for the privilege of standing in a Ryanair-style no frills queue for my breakfast. If you can't offer the service that we paid for then, either either don't offer a breakfast option or ask guests to pre-book a time slot when checking in at reception. Overall, felt not welcome and badly treated and not given the service that I had paid for. Conclusion, treat guests like this and they simply don't return and will tell friends and family about such a poor experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., First of I would like to thank you for sharing your experience with us, I was both surprised and disappointed with regard to your evening experience, The restaurant is open until 10pm however we do serve food until 11pm both in the bar and the room service and I would like to apologise if this was miscommunicated to you and I can assure you that I took immediate action and reinforce with the team our service standard. I am sorry to read that your breakfast experience was not any better, despite the fact that we have displayed in the lifts a breakfast notice to advise our guest the possible waiting time at peak time we did experience a high number of customer coming for breakfast at the same time and a slow table turnover. I can assure you this was an unusual shortfall as we do receive a lot of positive comments about our breakfast service. Mr L., I hope you will give us the opportunity to welcome you back at the Novotel London Tower Bridge in order to allow us to demonstrate to you the true level of service we pride ourselves for. Best Regards, Matthieu Girodet Food and Beverage Manager

Anonymous Families - 09/10/2018 AccorHotels certified review
« Nice hotel, easy access, though very crowded at breakfast »

The rooms is clean and nice, a little small for family(standard room) Very near tube and bus. A big minus is the que into the breakfast area. They should be able to seat everyone, had to que for a while, and then it was a but chaotic when inside. Having said that, the food was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and I will share your comments with our team. I was however sorry to read that your breakfast experience was not to the level that both yourself and myself would expect. It is true that over the weekend the breakfast was extremely busy as many of our guest came at the same time and the team members were a bit overwhelmed. I would like to apologize for this unfortunate shortfall in service and I can assure you that this was an isolated case as we do receive a lot of positive feedback with regards to our breakfast service. Mrs B. we do appreciate your feedback and I hope you will give us the opportunity in welcoming you back at the Novotel London Tower Bridge in order for us to demonstrate you the true level of service we pride ourselves for. Sincerely, Antoine Chauveau Guest Experience Leader

Nicole Business - 08/10/2018 AccorHotels certified review
« Perfect hotel in the City »

Very quiet hotel, ideally located within walking distance from clients in the City.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Antoine Chauveau Guest Experience Leader

Per R. Families - 07/10/2018 AccorHotels certified review
« Fine hotel in quite surroundings »

Good breakfast and fine room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Antoine Chauveau Guest Experience Leader

Shankaran C. Couples - 07/10/2018 AccorHotels certified review
« comfortable »

The stay was comfortable, a few more amenities like a mini bar could be provided

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr c., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are delighted to read that you had a comfortable stay. With regards to the minibar, it is true that we do provide a mini fridge in our rooms with 2 water bottled per day. However, we also propose a room service menu from our Keepers Bar & Restaurant without extra fee for delivery to the room. I was also concerned to read about the inconvenience you are experiencing with the pre-authorization, please allow me to express my apologies for this. After talking to the team and investigate, I can assure you that the amount is released on our side. Please allow a time of 5 working days maximum in order to see the amount on your account. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon and even better serve you in the future. Sincerely, Antoine Chauveau Guest Experience Leader

Sue C. Couples - 07/10/2018 AccorHotels certified review
« Experience was Comfortable and convenient location »

Great location of the hotel for our planed night out. Upgraded to a superior room, which was comfortable but the sundries supplied was for one person only (one robe/slippers/cup On the hospitality tray) but the room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and I will share your comments with our team. I also would like to apologize for the missing bathrobe, slippers and cup in the room. Please rest assured that your comment has been shared with the service concerned to prevent future occurrence. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

Mary Couples - 07/10/2018 AccorHotels certified review
« Lovely overnight stay »

Friendly helpful check-in staff. Room clean, warm and comfortable. Delicious breakfast buffet with plenty of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive feedback in order to always improve our services and I will share your comments with our team. For your next visit do not hesitate to book directly via novotel.com or accorhotels.com where you could find the best available rate with our Only on permanent offer with our loyalty program. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Chauveau Guest Experience Leader

Anonymous Couples - 06/10/2018 AccorHotels certified review
« city trip en couple »

très positif

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur B., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Antoine Chauveau Guest Experience Leader

Martin C. Business - 05/10/2018 AccorHotels certified review
« Just what I was looking for. »

This was basically fine and I have no fundamental remarks. Two small observations : 1) as a member of the older generation I am not yet convinced about reception a la Internet. 2) I liked the pillow but missed somewhere to put my phone, watch, glasses etc next to the bed (on the window side) when going to bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive positive and detailed feedback in order to always improve our services and we are delighted to read that your stay meet your expectations. With regards to our new lobby layout, it is true that we break a bit the code. It has been designed in order to create more life in this area and also to have a new type of exchange with our guests. Our team is also now able to welcome you on the way you prefer, it could be still on a process way behind the desk or now on a more friendly way with the tablet on the sofa for example. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, Antoine Chauveau Guest Experience Leader

Anonymous Business - 05/10/2018 AccorHotels certified review
« Hotel ok, booking process not so much. »

Hotel was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eero Heikki L., Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would be grateful if you can provide me a copy of the communication you received written in that way. If you can kindly forward it to me directly on H3… I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerry Harris Rooms Division Manager

Anonymous Business - 05/10/2018 AccorHotels certified review
« Comfortable and fuss free »

Efficient hotel wihth helpful staff. Room basic but functional and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kerry Harris Rooms Division Manager

Family - 04/10/2018 TripAdvisor review
« Great location for family exploring London »

What a great hotel. Modern and clean. The breakfast was superb with large variety of scrambled/fried eggs, hash browns, pancakes (on the monday), two great coffee machines, lots of pastries, cereals. Nice way to start the day - especially with a 10 and 12 year old. The room itself was also very comfortable- we had room 603 for four people. Fold out bed for the two children was perfect. The bathroom was new and modern. Best thing is the free water and coffee as well in the room. Highly recommend here for a quick city trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear charlesdebock, Thank you for your review and feedback which is gratefully received. Thank you for your recommendation and sharing the positive experience you had here at the hotel, I will be delighted to share this feedback with the team who I know will be encouraged by this as we consistently try to improve the experience we offer our guests. I hope we can have the pleasure of welcoming you back to Novotel Tower Bridge again soon. Kind Regards, David Hayden General Manager

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