Novotel Auckland Ellerslie Hotel 4 stars

TripAdvisor rating 4.0/5 1,114 reviews
Novotel Auckland Ellerslie
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+ 28 Services
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Room 1

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Hotel extras

  • Short walk to station, 15 minutes to city

  • Generous hot and cold breakfast buffet

  • Relaxed bistro and buffet dining

  • Ergonomic work space, WiFi, LCD TV

  • Paid outdoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East
Ellerslie
1051
auckland
new zealand

Tel: +6495299090

Fax: (+64)9/5299092

Contact email

Check-in from 14h00

Check out up to 11h00

  • HOWICK & EASTERN BUS COMPANY :   50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :   136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :   703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :   007 ST JOHNS CENTRE

  • By plane

    AUCKLAND At 15km / 9.32 miles

  • By plane

    AUCKLAND MANGERE INTERNATIONAL At 15km / 9.32 miles

  • By train

    AUCKLAND CENTRAL STATION At 18km / 11.19 miles

GPS :-36.888758, 174.798748

Our accommodations

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design. Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Executive Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Junior Suite

  • Max. number of persons: 2
  • Area: From 53
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

ACACIA RESTAURANT

Type of cuisine: International

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Lunch

10:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA GARDEN BAR

Photo non contractuelle / Strictly non binding

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 295

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 144 people

Find out more

Our guest reviews for
Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

9,024 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,114 reviews

Good staff and public areas, average rooms

TripAdvisor rating 4.0/5

AngeO67 Business - 13/10/2019 TripAdvisor review

Good staff and public areas, average rooms, but will try to remember to ask for a proper shower next time. Climbing into a bath and squeezing around a glass panel not as much fun as it sounds for quite an expensive hotel. No free parking.

Great night in Auckland!

TripAdvisor rating 4.0/5

Seaside59557369822 Couples - 10/10/2019 TripAdvisor review

My wife and I stayed at the Novotel recently and had a great stay after a very long day. The staff at check in were great, they helped us out with secure parking for our truck. Nothing was a problem. Very comfortable room,(noisy neighbours but you can't help others lack of class). Great sleep with an excellent breakfast and check out was a breeze. We stay at Accor Hotels whenever we travel and to us this is up there with our favorite. See you in a few weeks!

Room great but dated , food quantity not quality

Customer review rating 4.2/5

Philip &. A. Business - 08/10/2019 AccorHotels review

Accor group novotel always a good choice . Ellerslie compared with others a bit of let down. The food in the restaurant ( buffet ) have had better at other hotels. food tended to be bland and cold at several dishes.

Great room, lovely helpful staff

Customer review rating 4.2/5

Tanya Business - 06/10/2019 AccorHotels review

Great room, lovely helpful staff.

Dear Tanya, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Friendly, courteous and efficient.

Customer review rating 4.2/5

Anonymous Families - 06/10/2019 AccorHotels review

Very enjoyable. We love coming here regularly.

Dear Raymond, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Very pleased, friendly helpful service, great location, clean room

Customer review rating 4.2/5

Edward M. Couples - 06/10/2019 AccorHotels review

Check in was friendly and seamless, room was perfect, location was ideal for us, breakfast was lovely, parking cost was reasonable ... all up a very good experience and we had a great weekend.

Dear Ed, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Any problems resolved

Customer review rating 4.2/5

Colin B. Business - 05/10/2019 AccorHotels review

Simply great customer service whether the front desk, restaurant or bar. Cleaning staff and the general condition of the property is to a very high standard.

Dear Colin, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Hotel great, bit follow up service terrible

Customer review rating 4.2/5

Nick M. Business - 05/10/2019 AccorHotels review

The place itself was great, customer facing staff are friendly and helpful. I left an item my room, rang the hotel on as soon as I noticed and thankfully it was found (this was on Saturday 26th). I arranged for it to be couriered at my expense and was told the item would be couriered on the Friday (27th) or Monday (30th) and that is would be provided with tracking information - the transaction for the courier went through on the 27th and was processed on Monday 30 september. It's now been more than a week and I have not received the item or a tracking number. I've rung several times to find out what is happening and left my details with staff, but I have not made any progress - every time I call someone I'm told someone else will get back to me. The one time someone got back to me, they told me someone else would get in touch. Please rectify this ASAP.

Wonderful stay at my second home.

Customer review rating 4.2/5

Ha… Business - 05/10/2019 AccorHotels review

Team are friendly, helpful and extremely professional. Nothing is too much for them.

Dear Hanelie, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good service but dated rooms

Customer review rating 4.2/5

Aaron Families - 05/10/2019 AccorHotels review

Convenient location and very helpful staff. Breakfast good and plenty of restaurant space. The room was a bit dated, there was a bit of noise through the wall and we were delivered three towels for four people each day were the downsides. There was also an EV charger that comes with free parking but is not advertised that was very useful.

Dear Aaron, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have made a note about the EVC feedback and will ensure we have this displayed in all websites currently its available on accor.com Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 4.2/5

Ian Couples - 04/10/2019 AccorHotels review

Nice place to stay

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 4.2/5

Anonymous Business - 03/10/2019 AccorHotels review

Clean comfortable and quiet

Dear Diane, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

accomodation very satisfactory

Customer review rating 4.2/5

Anonymous Business - 02/10/2019 AccorHotels review

easy booking and very good room and facilities.Close to city and easy to come off motorway to stay.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Ms

Customer review rating 4.2/5

Anonymous Business - 02/10/2019 AccorHotels review

Ok

Dear Louise, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have made a note about the free wifi. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good

Customer review rating 4.2/5

N K. Solo - 02/10/2019 AccorHotels review

Just as expected, usual hotel experience.

Dear Nicola, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

State of room was well below expectation for a 4 star hotel including cleanliness

Customer review rating 4.2/5

Lucy Business - 02/10/2019 AccorHotels review

Restaurant and bar including food were great and the highlight of stay. Feedback regarding room 1013 *Cleanliness was very poor *in room menu has old food stuck to it *looking at wall at the desk was grubby *clean towel had dirty brown marks on it like fly poo/rust stains *base of bath was very slippery and nearly fell over (an elderly person would have) *Bathroom needs major upgrades - old mold, cracks and hole in tiles To top it all off, day 4 following staying at this hotel - bite makes up the side of my thigh showed up and I could only link them to bedbugs. I have not stayed anywhere else. Will not be staying at this hotel again.

Very Pleasant experience

Customer review rating 4.2/5

Wendy E. Business - 02/10/2019 AccorHotels review

Check in quick, Restaurant team friendly and food lovely

Dear Wendy, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Great like normal but with wedding on in side rooms very noisy and busy

Customer review rating 4.2/5

Vicki Friends - 01/10/2019 AccorHotels review

Like normal 6 of us stayed at the Novotel Ellerslie after we had one of our horses racing. We came back about 5 ish and went down to the bar the very helpful young man that booked us in asked if we wanted to dine in as hotel busy and arranged for us to dine at 7.30. However, you obviously had a big wedding party and when we went down to the bar about 5.30 it was packed with wedding guests as well. TWO staff did their best to get drinks for everyone. It was very noisy hard to watch the rugby on the big screen or hear others talk then they moved to the room and the LOUD LOUD music started then eventually the bride went thru to the room. WE decided not to stay in for dinner and booked somewhere else and cancelled the restaurant. KNOW some of this is beyond your control BUT giving you feedback on a regular guest basis.

Horrible

Customer review rating 4.2/5

Greg P. Business - 30/09/2019 AccorHotels review

On this trip I stayed in three Accor group hotels, and had a bad experience at all three! As a member I am soo disappointed. Not cool

work related so ok

Customer review rating 4.2/5

G. Business - 30/09/2019 AccorHotels review

No issues all went smooth

Dear Bayden, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
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