Hotel - Novotel Auckland Ellerslie
Novotel Hotel Novotel Hotel

Novotel Auckland Ellerslie Hotel

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4.0/5 1,025 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Archery (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design.Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

  • 147 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,583 reviews

Our guest reviews for Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,025 reviews
AccorHotels certified review
Malcolm A. D. T. Couples - 15/06/2018
« Great »

All staff members were friendly and helpful very courteous and professional.We were very comfortable .

AccorHotels certified review
Megan B. Business - 15/06/2018
« Staying for business »

Check woman was very abrupt and unwelcoming. The bar lady was fantastic but she was very busy and didn't seem to have a lot of help. Food was fantastic and rooms were of a good standard.

AccorHotels certified review
Julie Business - 15/06/2018
« NIcely appointed room and comfortable bed »

Easy and very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Suzanne W. Business - 15/06/2018
« Average »

I first stayed at Novotel around 10 years ago and feel that the hotel is looking very tired. The staff are lovely.

AccorHotels certified review
Ting T. E. Business - 14/06/2018
« very disappointed »

Pay about $680 for two night with a very simple room. There is no green at the breakfast , the food quality is poor, a port bun was not heat properly. I told one of your staff about that as it is very risky for people to eat cold freeze meat. no thanks you was given but not so pleased about my feedback. i booked the hotel because i thought Novel hotel is upmarket hotel. i was so looking forward to staying uat your hotel but with such disappointment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ting Ting, I do apologise the service provided to you during your stay was not up to usual high standard we are proud to offer. As per our phone conversation. I will be notifying both Executive Chef and Restaurant Manager about your feedback in regards to the breafast service and meals. We don't neccesarily put greens in the breakfast buffet however we can provide this on request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Anonymous Couples - 12/06/2018

Met our needs easily

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, So please to hear your overall experience was up to expectation. I will share your comments with the team. Thank you for choosing to stay with us. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Fran Business - 12/06/2018
« Excellent »

rooms very clean and quiet, pleasant service at Reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franscesca, It is always a pleasure to recieve positive feedback. Thank you I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Jeff Business - 12/06/2018
« one night stay which was enjoyable »

It was enjoyable stay, staff were great, room was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. Looking forward to welcoming you back again. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Anonymous Business - 12/06/2018
« Very enjoyable stay »

Staff were wonderful but the air con unit in my room kept switching on & off all night. Was rather annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you so much for taking the time to review our hotel after your recent stay with us. I have notified the Chief Engineer about the Air Con. I am so thrilled you enjoyed your stay and found our suites and location perfectly suited to your family's travels. Looking forward to welcoming you back again. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Anonymous Business - 12/06/2018
« Global Category Lead Travel Management »

Quick check in, friendly staff, large comfortable room, free Wi Fi and even a complimentary drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea , Thank you so much for taking the time to review our hotel after your recent stay with us. I have noted down your feedback about the noise level in the hallway and light. I am so thrilled you enjoyed your stay and found our suites and location perfectly suited to your family's travels. Looking forward to welcoming you back again. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Adrienne Families - 12/06/2018
« Professional, friendly staff, great service »

Fantastic! We had a great time as always. The staff were all friendly and obliging and the rooms clean and neat. The food and beverages were lovely and we had a great break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrienne, So please to hear your overall experience with us was throughly enjoyed. I will be sure to congratulate the team on a job well done. Thank you for your review, we hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Charles U. Friends - 12/06/2018
« Expectations equaled value for money. »

Overall staff and stay were pleasant. No issues. Room clean and tidy. Breakfast was good and checkout easy process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Jim M. Families - 12/06/2018
« A short and happy stay »

Excellent time for my wife and I and my teenage daughter and her friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James M., Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our rooms and location perfectly suited to your family's travels. Looking forward to welcoming you back again. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Stopp Families - 11/06/2018
« comfort »

Friendly staff at main check in counter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Dave Business - 10/06/2018
« Another excellent stat! »

Another excellent stay made even better by Guest Services contacting me prior to check in and arranging a car part to be reserved so I did not have to drive around the park looking for a space...excellent service keep it up and I will not hesitate to keep coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, Welcome back :), So pleased to have you stay with us again and am very please to hear prior to arrival you were looked after. I will definitely be sure to congratulate the team on a job well done. We look forward to welcoming you back Dave :) Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Meghann Business - 10/06/2018
« Miss »

My stay was fantastic. The room was very clean and staff were very helpful and friendly. Only downfall was tried to order room service and the phone rung out 3 times before I gave up and ordered food elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meghann, I am sorry to hear the downfall was our room service. I have notified the Restaurant Manager about this and are currently looking at ways to have this recitified. For future reference if you can not get hold of room service please feel free to contact the reception team and we will be more than happy to assist. Thank you for taking the time in sharing your feedback with us. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Elizabeth M. Couples - 10/06/2018
« Extremely satisfied thanks. »

No complaints thanks, very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Grant Business - 09/06/2018
« Very pleasant, excellent breakfast, comfortable room. »

No problems at all from check in to check out. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant, I am very please to hear from check in to check out the service we had provided had met your expectation. I will share your comments with the team. Thank you for sharing your experience and I hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Martin E. Couples - 07/06/2018

Just fantastic, made so welcome and treated like friends or family. We can’t say how much we appreciated this. Thank you to you all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, I am so pleased to hear you were made to feel welcome and treated like part of the family. I will be sure to congratulate the team on a job well done. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Michael R. C. Couples - 07/06/2018
« Great quality and friendly service - value for money »

As always from the time of arrival to the time of departure a friendly experience. Thank you for the fruit bowl in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

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