Hotel - Novotel Auckland Ellerslie
Novotel Hotel Novotel Hotel

Novotel Auckland Ellerslie Hotel

4.0/5 1,066 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Kayaking
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Archery
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Football (Nearby)
    • Horse riding
    • Jogging track (Nearby)
    • Skating rink
    • Squash court
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design.Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

  • 147 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 15 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 7,633 reviews

Our guest reviews for Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,066 reviews
Solo travel - 18/01/2019 TripAdvisor review
« great early week stay »

recommended for a traveler that needs to head south on the motorway in the morning. Restaurant as a la cart and food was of good quality. signed the receipt at the end, but wasn't on the bill at the reception in the morning, but the copy of the complete receipt was emailed to me, so worked out OK

Himani Business - 16/01/2019 AccorHotels certified review
« Excellent »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Himani, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

David Families - 15/01/2019 AccorHotels certified review
« Good location »

Was a pleasant stay, the gym was a let down as not very well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I have made a note about the gym not being fully equiped. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Jaime J. Families - 15/01/2019 AccorHotels certified review
« Excellent experience »

Big family. 100% satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaime, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our rooms and location perfectly suited to your family's travels. Looking forward to welcoming you back again. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Couples - 15/01/2019 AccorHotels certified review
« The room was great »

The restaurant was advised as open but wasn’t only food available was the room service menu. Which we had on the Friday night the food was terrible.. mentioned this to both restaurant staff on Saturday night and when we checked out on Sunday with no response from either staff member. Was expecting the level of service and food to be on a par to Rotorua But sadly no. A glass of wine was $20 which is rediculousas bottle cost $14 in the shop

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was very disappointed to read that you experienced a poor level of service in our restaurant. We strive to provide a superior service experience for every customer and in this instance it seems not to have been the case. This complaint has been forwarded to the Restaurant team reminding them to be more vigilant in quality management to minimise the risk of this reoccurring in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Ann A. Solo - 15/01/2019 AccorHotels certified review
« Giid service & comfort »

Servuce is always excellent. The beds are really comfortable and the rooms are very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Taj B. Business - 14/01/2019 AccorHotels certified review
« Sales Consultant »

Check in / out was really easy. Free parking was great. Room was tidy and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taj, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Steve S. Couples - 14/01/2019 AccorHotels certified review
« Great rooms, location and service »

Spacious rooms which are nicely furnished. We chose the early check-in option after an overnight flight. Great shower and bath. Even at the front of the hotel , we didn't hear traffic noise from the nearby motorway. Convenient to the racecourse function venues and a short walk to Remuera shops and restaurants. Handy to the train station. Helpful staff and a relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us at the hotel. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. We so value your high recommendation of the hotel and would love to welcome you back again! Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Oliver Business - 13/01/2019 AccorHotels certified review
« Could have been good, ended up not so »

Ordinary and unsatisfying - i bought food and stored it in the refrigerator, and when I came back to my room it had been emptied. Upon checking out I realized a t-shirt had been taken too. I emailed the hotel and got no reply, and had to phone three times to get through to someone to look for it. They told me they couldn’t find it.

Anonymous Business - 13/01/2019 AccorHotels certified review
« Fast efficient & welcoming - keen to assist »

great5 welcome 7 check in Support with requests on -going dialogue

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Pamela M. Couples - 13/01/2019 AccorHotels certified review
« I paid for my grand daughter and partner to stay there this time and the loved it »

They said thanks nana we loved the hotel you chose for us. I chose it because I have stayed there quite a few times when I lived out of Auckland

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pam, Thank you for taking the time in sharing your feedback with us. I am pleased to hear your grand daughter and her partner enjoyed your stay with us. I will be sure to congratulate the team on a job well done. Once again, Thank you for taking the time in letting us know how your stay was. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Tim Families - 12/01/2019 AccorHotels certified review
« Overnight stay »

Nice stay good room and location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy , We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Marilyn E. F. Families - 12/01/2019 AccorHotels certified review
« Amazing »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilyn & John E., Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Vince P. Families - 12/01/2019 AccorHotels certified review
« Family staycation »

Great time to stay in Novotel with family. Kids love the place away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vince, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Tracy S. Couples - 11/01/2019 AccorHotels certified review
« Excellent »

Excellent. Friendly team. Good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Terese J. Solo - 11/01/2019 AccorHotels certified review
« Very comfortable stay »

From check in to check out the service was friendly, helpful and timely. The front desk, bar and room service personnel were all excellent. My room service snack was tasty and delivered promptly. My room was generally clean and very comfortable.There is room for a spring clean of the room with things like the bathroom door and floor showing built up dirt. The hotel's proximity to everything makes it an easy choice for me as it is also easy to get onto the motorway from here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terese, I am delighted to hear your stay with us was up to expectation. I am so glad you found your stay well worth it. I have made a note about the room needing to few spring cleaning. Thank you so much for kind review. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Sarah P. Couples - 11/01/2019 AccorHotels certified review
« Mrs »

The room was average for price and restaurant and bar were grossly understaffed with a big event on been the races. The buffet dinner was very disappointing and a lot of the food was cold and the pork was tough The breakfast was average at best as have stayed at other hotels and had better variety. Some of the wait staff looked pretty grumpy ( maybe having to work on stat days and been extra pressure having to do more work) We heard other people saying it is like this every year so no changes have been implemented and therefore we won’t stay here again or recommend it to others

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, I was very disappointed to read that you experienced a poor level of service in our restaurant. We strive to provide a superior service experience for every customer and in this instance it seems not to have been the case. This complaint has been forwarded to the Restaurant team reminding them to be more vigilant in quality management to minimise the risk of this recurring in the future. I appreciate you sharing your concerns. I do hope we have the pleasure of having you and your wife stay with us again and show you the improvements we have made. I do hope you have a fantastic weekend. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Donporn Couples - 09/01/2019 AccorHotels certified review
« Stay at Novotel »

Good room, nice staff, good location. But I have to pay for parking $15, I think it should be cheaper than this or complimentary free parking. I would come back to stay at Novotel if I visit Auckland again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donporn, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I have made a note about the parking prices. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Shaqun A. Friends - 09/01/2019 AccorHotels certified review
« Very average well below what we are used to at Novatel. »

Bar service terrible,food in restarunt cold sent back they just dished up fish and chips off the buffett. Very disappointing as we stay a bit due to racing horses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun, I am sorry that your experience did not meet your expectations. I was very disappointed to read that you experienced a poor level of service in our restaurant. We strive to provide a superior service experience for every customer and in this instance it seems not to have been the case. This complaint has been forwarded to the Restaurant team reminding them to be more vigilant in quality management to minimise the risk of this reoccurring in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Deepak Couples - 09/01/2019 AccorHotels certified review
« It was okayish »

We had to ask for things which otherwise are placed in the room beforehand in other hotels. Like room slippers, bathgowns. The foosball was good. Complimentary Drinking water bottles had to be requested and not always was the water jar at the bar filled. Coming from India, we're not used to drinking tap water and it's not easily acceptable to our minds. The reception desk was helpful. Different Novotel hotels took different kinds of deposits, some in cash, some card, and some took none. This semester unnecessary as our booking was prepaid alongwith breakfast. There need to be more options for vegetarians in the breakfast menu and some change in menu daily

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deepak, I am sorry to hear your experience with us was not up to expectation. I have made a note about our procedure in regards to taking credit card auth. In regards to the complimentary water, unfortunately we do not offers this as tap waters in New Zealand are drinkable, it is great to hear we did offer waters to you as complimentary. I will inform the Executive Chef about the vegetarian option and will see what more of the range we can offer. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

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