Novotel Auckland Ellerslie Hotel 4 stars

TripAdvisor rating 4.0/5 1,103 reviews
Novotel Auckland Ellerslie
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+ 28 Services
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Room 1

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Hotel extras

  • Short walk to station, 15 minutes to city

  • Generous hot and cold breakfast buffet

  • Relaxed bistro and buffet dining

  • Ergonomic work space, WiFi, LCD TV

  • Paid outdoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East
Ellerslie
1051
auckland
new zealand

Tel: +6495299090

Fax: (+64)9/5299092

Contact email

Check-in from 14h00

Check out up to 11h00

  • HOWICK & EASTERN BUS COMPANY :   50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :   136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :   703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :   007 ST JOHNS CENTRE

  • By plane

    AUCKLAND At 15km / 9.32 miles

  • By plane

    AUCKLAND MANGERE INTERNATIONAL At 15km / 9.32 miles

  • By train

    AUCKLAND CENTRAL STATION At 18km / 11.19 miles

GPS :-36.888758, 174.798748

Our accommodations

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design. Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Executive Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Junior Suite

  • Max. number of persons: 2
  • Area: From 53
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

ACACIA RESTAURANT

Type of cuisine: International

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Lunch

10:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA GARDEN BAR

Photo non contractuelle / Strictly non binding

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 295

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 144 people

Find out more

Our guest reviews for
Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,759 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,103 reviews

I enjoyed staying at your hotel. The service - especially in the dining area was top notch.

Customer review rating 4.2/5

Patty C. Business - 17/08/2019 AccorHotels review

I enjoyed my stay! It was a little noisy because my room was right next to the service elevator. Probably not the best set up to have the service elevator between two rooms. But other than that, everything was clean, and spacious, and I was relaxed and rested the next day! I will note too however, that I tried calling to book my reservations 3 different times, and the automated phone system sent to me the reservation desk, but the phone just rang and rang and no one ever answered. After the frustration of that - I ended up booking on Booking.com.

Dear Patricia, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Overall a good experience

Customer review rating 4.2/5

Carlos Business - 17/08/2019 AccorHotels review

No hassles acknowledged my status as an Accor member

Dear Carlos, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Mrs C.

Customer review rating 4.2/5

C. Families - 17/08/2019 AccorHotels review

We all enjoyed ourselves thank you very much

Dear Mrs C., We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Breathtakingly brilliant

Customer review rating 4.2/5

Mathew H. Business - 17/08/2019 AccorHotels review

The lengths that all the staff go to to make me welcome (including recently my wife on her birthday) is exceptional and I am very grateful

Dear Mathew, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 4.2/5

M B. Business - 17/08/2019 AccorHotels review

Very satisfied with our stay.

Dear Laurie, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Mr

Customer review rating 4.2/5

Billy P. Couples - 16/08/2019 AccorHotels review

Perfect location for our business

Dear Billy, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Pleasant

Customer review rating 4.2/5

Jane A. Business - 16/08/2019 AccorHotels review

Short and pleasant, friendly staff. The hotel is starting to look a bit 'tired' and could do with a pruce up.

Dear Jane, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

A little tired but excellent service

Customer review rating 4.2/5

Geoff L. Business - 16/08/2019 AccorHotels review

The welcome and check out experiences were excellent and the facilities all that was needed. The room, however, was a little tired and the bathroom was quite unimpressive. I would stay again for the service but hope to get a nicer room.

Dear Geoff, I am sorry to hear the bathroom provided was unimpressive. I have informed the Executive Housekeeper about this and will ensure this get rectified right away. I am pleased to hear the staff had made you welcome and will be sure to congratulate the team on a job well done. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Warm Regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

STOPOVER

Customer review rating 4.2/5

Ian H. Couples - 16/08/2019 AccorHotels review

Great experience really ticked all our boxes and the late check out was a great help before heading off to the airport for our overseas flight

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Mr O.

Customer review rating 4.2/5

Mr O. Business - 16/08/2019 AccorHotels review

Excellent, stay.

Dear Nigel, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good - but too much plastic in use.

Customer review rating 4.2/5

Penny Business - 15/08/2019 AccorHotels review

I most things about my stay, the things that were disappointing were the amount of plastic in use (especially as part of room service breakfast!), as well as the overhead desk light not working and the powerpoint in the bathroom not working.

Dear Penny, I am sorry to hear desk light and powerpoint in the bathroom had not been working. Please know I have informed the Chief Engineer about this and will get this rectified right away. I have made a note about the amount of plastic being used for your stay with us. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Great Service, friendly staff

Customer review rating 4.2/5

Olga L. Business - 14/08/2019 AccorHotels review

I had a great customer experience from my room to the dinning room. Staff were both friendly and helpful

Dear Olga, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

great facility with excellent staff.

Customer review rating 4.2/5

Bindi S. Business - 14/08/2019 AccorHotels review

staff were super friendly and helpful, breakfasts were delicious, room clean but dated and shower a little awkward to work.

Dear Bindi, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Trouble free

Customer review rating 4.2/5

Mark S. Business - 14/08/2019 AccorHotels review

Comfortable and relaxing

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good stay

Customer review rating 4.2/5

Gi S. H. Business - 14/08/2019 AccorHotels review

Good and everything seems very economical.

Dear GI, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

LOVED IT ALL.

Customer review rating 4.2/5

Ana A. Solo - 13/08/2019 AccorHotels review

The staff made my stay from the minute I checked in to the minute I checked out. Very welcoming, super friendly and amazing service. Thank you kindly for looking after me. You are all doing an amazing job.

Dear Ana, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Very friendly

Customer review rating 4.2/5

Deborah Business - 13/08/2019 AccorHotels review

Fabulous food great service only negative, the bed was a bit soft.

Had everything I needed :)

Customer review rating 4.2/5

Deborah P. Business - 11/08/2019 AccorHotels review

Couldn't fault my stay at all. Room was good size, clean and everything was provided. I even got to the gym as was happy with the equipment.

Dear Debbie, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Enjoyable

Customer review rating 4.2/5

Anonymous Business - 11/08/2019 AccorHotels review

Enjoyable. Dinner was lovely.

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane
Customer review rating 4.2/5

Tracey C. Business - 10/08/2019 AccorHotels review

Comfortable

Dear Tracey, Thank you for spending the time to complete our survey about your stay at the Novotel Auckland Ellerslie. I am really glad to hear that you had a great stay with us. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…
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