Novotel Auckland Ellerslie Hotel 4 stars

TripAdvisor rating 4.0/5 1,121 reviews
Novotel Auckland Ellerslie
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Hotel extras

  • Short walk to station, 15 minutes to city

  • Generous hot and cold breakfast buffet

  • Relaxed bistro and buffet dining

  • Ergonomic work space, WiFi, LCD TV

  • Paid outdoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East
Ellerslie
1051
auckland
new zealand

Tel: +6495299090

Fax: (+64)9/5299092

Contact email

Check-in from 14h00

Check out up to 11h00

  • HOWICK & EASTERN BUS COMPANY :   50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :   136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :   703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :   007 ST JOHNS CENTRE

  • By plane

    AUCKLAND At 15km / 9.32 miles

  • By plane

    AUCKLAND MANGERE INTERNATIONAL At 15km / 9.32 miles

  • By train

    AUCKLAND CENTRAL STATION At 18km / 11.19 miles

GPS :-36.888758, 174.798748

Our accommodations

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design. Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Executive Room King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Executive Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Junior Suite

  • Max. number of persons: 2
  • Area: From 53
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Our restaurants and bars

ACACIA RESTAURANT

Type of cuisine: International

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Lunch

10:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA GARDEN BAR

Photo non contractuelle / Strictly non binding

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 295

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 144 people

Find out more

Our guest reviews for
Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

9,169 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,121 reviews

Novotel vs Ibis

TripAdvisor rating 4.0/5

K4328GEheatherj Solo travel - 13/11/2019 TripAdvisor review

It was disappointing to arrive and discover both the Novotel and Ibis hotels are located in the same building with shared facilities. The gardens and outdoor area were disappointing, they looked unkempt. Check in and out was reasonably fast due to the amount of guests.

Top notch

Customer review rating 4.2/5

Charlene Couples - 09/11/2019 Confirmed reviews AccorHotels

Every staff member we encountered was friendly and helpful. The food was delicious. The room was nice and tidy.

Great

Customer review rating 4.2/5

Trevor M. Business - 08/11/2019 Confirmed reviews AccorHotels

Very special

Very happy

Customer review rating 4.2/5

Ange Business - 08/11/2019 Confirmed reviews AccorHotels

The staff were incredibly accommodating and my room was lovely. Would definitely stay there again

Friendly Staff

Customer review rating 4.2/5

Anonymous Friends - 08/11/2019 Confirmed reviews AccorHotels

Very good experience. The only thing is not sufficient car park for the hotel guest overnight parking (mostly) when there is some events held.

Excellent staff and pleasant surroundings

Customer review rating 4.2/5

Linda F. Business - 07/11/2019 Confirmed reviews AccorHotels

Of particular note was the very pleasant mini bar attendant . I had a chat with her in general and I found her customer service very professional and warm

excellent

Customer review rating 4.2/5

Sue S. Business - 07/11/2019 Confirmed reviews AccorHotels

check in was quick and very friendly, miss salt and pepper squid from bar snacks, slight issue with sorting out bill and ensuring accor meals discount was correct at end. Appears to be a bit of "disjoint" between restaurant/bar saying they have done it ... and it coming through on the bill. But all got sorted.

So much potential but falls short of the standard I expected with the Novotel name

Customer review rating 4.2/5

Stacey Families - 07/11/2019 Confirmed reviews AccorHotels

Overall a nice stay, reception staff were very helpful and pleasant, room was nice though a little tired. Twin beds were both uncomfortable. Shower over bath is dated as well as the small bathroom. Room was clean however we did find socks just under one of the beds that were not ours. If a room is booked for three adults please supply 3 mugs 3 glasses etc. The concierge I spoke to before arrival was helpful and well informed, Novotel has a great name in the industry but sadly did not meet expectations this time.

Disappointing

Customer review rating 4.2/5

Dion W. Business - 06/11/2019 Confirmed reviews AccorHotels

I was very happy with the location as we were at Big Boys Toys. In regard to room service, when i left my room on two of the days i left a couple of items of rubbish on the floor (sorry), this was left exactly where it was when i returned. In regard to the food, disappointed with the selection on offer, i had the burger on the first night which was good, i had this again on the sunday night and it was cold and dry - did not even exact most of it. I did order the pork belly was advised i couldn't as there was no rice? Also hasd the chicken entree two nights, on the first night could not eat three pieces due to blood. On the last night we had to get up at 5am the next morning, that night the group in the net room (5023) we very loud, running up and down the hall and banging on friends doors till about 11:30pm which made my stay that night very unenjoyable.

Dear Dion, I do apologise the service provided to you during your stay with us was not up to the usual standard we are proud to offer. Please know that the I have personally informed each concerning Heads of department about your feedback and are currently investigating. Thank you for bringing this to my attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Great

Customer review rating 4.2/5

Andrew Business - 06/11/2019 Confirmed reviews AccorHotels

Stayed one night, meal at the bar was yum, was a seafood thing. Great choice of breaky in the morning.

Not quite up to usual standard.

Customer review rating 4.2/5

Peter H. Friends - 06/11/2019 Confirmed reviews AccorHotels

Stayed two nights and really appreciated the complimentary upgrade to a junior suite, which got us off to a great start. Don’t like the too high fixed shower head - time for an upgrade to usual hand held which would not be expensive. Also like a toilet brush. The organised drinks and dinner in the Rimu Room, Saturday night, was very good overall, my steak was superb although some who had the chicken said it was not fully cooked. The canapés were very disappointing, the battered prawns being more batter than prawn, more like something from a cheap takeaway than a Novotel. The beef on brioche was just ok but all the canapés were not the tasty morsels we were expecting. All a bit glug. We were out for the day on Sunday and were very disappointed to get back after 4.00 to find our room had not been serviced. The organised dinner on Sunday night was ok although it ended up not being what the committee envisaged. Breakfasts were good but not quite up to usual standard. No pancakes on Sunday and no porridge either day but enjoyed the ciabatta bread for toast. Pancakes on Monday were special. Checked out on Monday morning right on 11, and asked for account to be emailed as usual, and Sunday’s dinner not on the account so got a phone call later asking for authority to charge credit card. Just got the feeling that standards have slipped a bit since we last stayed. All comments meant to be helpful. Overall we still enjoyed our stay and will be back. Peter.

Jim S.

Customer review rating 4.2/5

Jim S. Solo - 06/11/2019 Confirmed reviews AccorHotels

Pleasant over night stay. No issues.

Very kind and helpful

Customer review rating 4.2/5

Barbara M. Business - 06/11/2019 Confirmed reviews AccorHotels

Great although I thought $235 a nite was a bit much

Customer review rating 4.2/5

Alan Couples - 05/11/2019 Confirmed reviews AccorHotels

No dramas excellent service

Dear Alan, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really glad you had a great stay with us. It is always a pleasure to receive positive feedback. I will share your kind comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Adequate stay for the night

Customer review rating 4.2/5

Phil H. Couples - 05/11/2019 Confirmed reviews AccorHotels

Good check-in on arrival, staff booked a taxi for a later event. Large room but no bottles of water Bar was pleasant and managed to watch 2nd half of ABs game - great Got to breakfast later and some components were lukewarm only Efficient check-out

Helpful friendly staff

Customer review rating 4.2/5

Lisa Couples - 05/11/2019 Confirmed reviews AccorHotels

Staff were great beds were very uncomfortable

Dear Lisa, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really sorry to hear that you found the bed was uncomfortable. Your feedback has been forwarded to our Management team who will look into this further. On the positive side, I am really glad that you found our staff was helpful and friendly. I will share your kind comments with our team as I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Consistently professional and welcoming

Customer review rating 4.2/5

Howie T. M. Business - 05/11/2019 Confirmed reviews AccorHotels

The staff are warm and welcoming. I enjoy staying at the hotel. It is my hotel of choice in Auckland.

Dear Howard T., Thank you for spending the time to complete our survey about your stay at the Novotel Auckland Ellerslie. I am really glad you had a great stay with us. It is also really great to hear that we are your hotel of choice in Auckland! I will share your kind comments with our team as I am sure this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Wonderful, very caring

Customer review rating 4.2/5

M N. Families - 05/11/2019 Confirmed reviews AccorHotels

Great service and warm and friendly staff

Dear Marijna, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really glad you had a great stay with us. It is always a pleasure to receive positive feedback, especially about our staff caring, warm and friendly service. I will share your kind comments with our team as I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Overnight stay

Customer review rating 4.2/5

Tim Families - 04/11/2019 Confirmed reviews AccorHotels

Great stay no issues or problems

Dear Timothy, Thank you for spending the time to complete our survey about your stay at the Novotel Auckland Ellerslie. It is really great to hear back from our Gold member and I am really glad that you had a great stay with us. I will share your reviews with our team as I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Satisfactory

Customer review rating 4.2/5

Matt W. Business - 04/11/2019 Confirmed reviews AccorHotels

Generally fine. Would be good to see some non-full-fat milk options in the room and a wider variety of options for room service meals. Disappointingly, my booking was for x1 King bed, but I was given a room with x2 doubles.

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