Hotel - Novotel Auckland Ellerslie
Novotel Hotel Novotel Hotel

Novotel Auckland Ellerslie Hotel

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4.0/5 1,025 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Archery (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design.Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

  • 147 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,609 reviews

Our guest reviews for Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,025 reviews
AccorHotels certified review
Murray Business - 19/06/2018
« Another great stay at the Novotel Ellerslie »

I always enjoy seeing all the staff again. They are all very friendly and kind and help make my stay in Auckland enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray , It's great to hear we have kept our service up to standard and at a consistency. feel free to let me know, if you feel there should be some improvements made. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Annette Couples - 19/06/2018
« Excellent nights stay »

Great Room. Excellent service. Perfect lunch in the Bar Restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alistair, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Anonymous Business - 18/06/2018
« Pleasant apart from the parking »

Hotel is fine, Staff are helpful but parking is terrible AND is an extra charge. Would preferentially choose to stay somewhere with free parking or even parking that was an extra charge but fit for purpose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison, I am please to hear the staff had made your stay enjoyable. I have made a note about your feedback in regards to the parking. Thank you for notifying me. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back again. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Tessa S. Business - 18/06/2018
« PERSONALISED, FRIENDLY AND EVER WELCOMING »

I had rung quite late at night - I was staying at another hotel and discovered a cockroach in my room! I rang Novotel a few times (as I usually stay there) and they were sympathetic and fast in trying to find me something. I checked in there about 11pm at night ... the reception (I never get his name), he's quite a stocky tall (possibly filipino) man whom I see most times I am there on reception. He is ALWAYS WELCOMING, always remembers me and his service alone makes me want to stay there!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tessa, I super pleased to hear your stay was throughly enjoyed due the service the team had offered especially Leo during your stay with us. The team will be pleased to hear your feedback and I will sure to congratulate the team on a job well done. We would love to welcome you back again. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Sue D. Business - 18/06/2018
« very good staff overall with one standout »

The staff are very polite and treat you well on 99% of cases with exceptional on the other, I spilt my orange drink, a whole glass in the fridge and cleaned it up as best I could with a face cloth and then went to reception and told the person who helps with parking and luggage as I could not pull out the fridge and I was concerned that the orange juice was under it. I then went out and when I got back there was a voucher for a new drink, 2 free waters and a lovely note from Sii which made me feel like it was your mistake when it was mine, it was absolutely fabulous service and I did ring the Manager and tell him at the time, Well done Sii

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, Thank you so much for your kind. I absoutely pleased to hear your overall experience was throughly enjoyed due to the service provided by the team especially Sii. I will be sure to congratulate the team on a job well done. We would love to have you stay with us again in the near future. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Elizabeth S. Couples - 18/06/2018
« Amazing »

It was short but such an amazing experience with my husband thank you so much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, I am please you and your husband enjoyed your time with us and your expectation was met. I will be sure to congratulate the team on a job well done. I would to welcome both you and your husband back again. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Ramon S. Business - 18/06/2018
« fair to middling »

Room was nice, bed comfy, liked the rowing machine in the gym, staff friendly. Two issues - one dinner (expanded on later) and breakfast - too pricey, opted for muffin and juice from the BP across the road. Novotel also seemed unwilling/ unable to opt for full charge back - I prefer not to use my credit card when staying away from home for work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramon, I do apologise your overall experience was not up to expectation. I have noted down your feedback in regadrs to the pricing of breakfast and how your dinner went. I have informed the Conference and Sales Manager as well as the Restaurant Manager. Thank you for taking the time in sharing your feedback with us. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Te R. P. Business - 18/06/2018
« Warm and welcoming! »

Lovely!I felt at home.Everything was lovely and clean!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Te Rehi, I am so glad to hear we had made you feel welcome and at home during your stay with us. I will be sure to congratulate the team on a job well done. Thank you for taking the time to share your review of your recent stay with us. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Roger Couples - 18/06/2018
« The welcome was wonderful, just like coming home, & the bed is just so lovely. »

Right from the time we arrived & our park was waiting for us, to the wonderful welcome at the desk, to the lovely comfortable bed. We couldn't have been happier. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Dave J. Couples - 17/06/2018
« Great service, friendly staff »

Friendly welcome. Great service. Had an enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Rosemary V. Couples - 17/06/2018

It was a great stay. Staff were very accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary, Please to hear your stay with us was up to expectation. I will be sure to congratulate the team on a job well done. Thank you for taking the time in letting us know how your stay was and we hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Mike Couples - 17/06/2018
« Always great »

All very good, friendly helpful staff. issue with Payment and with holding deposit though. still trying to sort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I do apologise there had been issue with depositing being hold could you please advise me if this has been fixed or not as I will personally look into this. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Bob Business - 17/06/2018
« Every Thing was Right »

This visit everything was right, car parking, room, food, staff. Very happy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Kieran Business - 17/06/2018
« I enjoyed my stay at Novotel »

The staff were very friendly and quite professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kieran, I am pleased to hear your expectation was met. I will be sure to congratulate the team on a job well done. Thank you for taking the time in sharing your feedback with us. Hope you have a great week. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Anonymous Solo - 17/06/2018
« Would liked more sleep but air con noisy. »

Very convenient location - very helpful staff. Air Con too noisy in the room, otherwise comfortable. It was not pointed out that I had a chit for a complimentary drink until I was signing out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Talei, Please to hear your overall experience with us was up to expectation. Many apologies for the air con being noisy and not notifying you about the complimentary drink voucher on arrival. I have notified the Chief Engineer about the air con and will have this fixed immediately. In regards to the drink voucher I will inform the team to ensure each guest are notified about this on arrival. Thank you so much for your review. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Jason H. Business - 17/06/2018
« Comfy, clean and amazing bed »

From the smiles when you walk through the doors, to the friendly staff at the bar, then an amazing bed you would expect at another higher brand hotel. Just easy, pleasurable and the right price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Absoutely greatful to hear your feedback. I am very pleased to hear the team had made your stay throughly enjoyable. I will definitely be sure to congratulate the team on a job well done. Thank you so much for your kind reveiw. We would love to welcome you back again. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Malcolm A. D. T. Couples - 15/06/2018
« Great »

All staff members were friendly and helpful very courteous and professional.We were very comfortable .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Anonymous Business - 15/06/2018
« The pillows are too springy and I experienced neck pain following. Never before. »

Other aspects fine. Good average hotel but breakfast great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, I am pleased to hear your stay was up to expectation. I have made a note about the pillows and will ensure your room has firm pillows as we do offer a different selections of pillows on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Anonymous Business - 15/06/2018
« Unsuitable »

I was pleased to see a desk on which to work, however the chair was too low and not really an office chair, and the lighting was very poor at the desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley, I do apologise the work space in the room was not suited for you. I will be sure to let my Chief Engineer know about this and have this fixed right away. Thank you for taking the time in sharing your feedback with us. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

AccorHotels certified review
Megan B. Business - 15/06/2018
« Staying for business »

Check woman was very abrupt and unwelcoming. The bar lady was fantastic but she was very busy and didn't seem to have a lot of help. Food was fantastic and rooms were of a good standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, I do apologise the service provided upon check in was not up to the usual standard I'm proud to know we offer. I will be notifying the Front Office Manager about this and will personally ensure this does not happen again. I am please to hear the Food and the service provided to you by our bar staff member was up to expectation. Thank you for sharing your feedback with us. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

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