Hotel - Novotel Auckland Ellerslie
Novotel Hotel Novotel Hotel

Novotel Auckland Ellerslie Hotel

4.0/5 1,034 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Archery (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design.Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

  • 147 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 15 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 6,719 reviews

Our guest reviews for Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,034 reviews
rolyh2018 Business - 12/07/2018 TripAdvisor review
« Accor Ellerslie »

Had the glorious privilege of an upgrade to junior suite and it was devine..The buffet is legendary so book early. Really friendly and helpful staff. We have been guests here twice a year for the last 3 years. Never been disappointed and we keep coming back

Carol F. Couples - 11/07/2018 AccorHotels certified review
« Mrs C f. »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I have made a note about the music being loud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Supavat Families - 10/07/2018 AccorHotels certified review
« Perfect »

Good service from front desk till housekeeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Supavat, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Jane E. Families - 10/07/2018 AccorHotels certified review
« Mrs Jane E. »

Everything was lovely except the dreadful toasted sandwiches which we had for room service dinner as the restaurant was full. This is the second time we have experienced these dreadfully disappointing toasties having ordered them a few years ago and this time imagining they surely had improved but sadly not!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, J am sorry to hear the meal provided to you was not up to expectation. I have passed your feedback to the Executive Chef about the Toasties and will look into this immediately. Could you please advise in what ways did you find the toastie dreadful? Look forward to hearing from you soon. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Sheryl Couples - 09/07/2018 AccorHotels certified review
« Great stay »

After experiencing a less than expected experience on my previous stay, I am pleased to say this stay was back to the usual standards I expect at Novotel. Staff were friendly and welcoming, the cheese platter was a nice touch in the fridge in our room. We had a voucher to use up which we applied to our dinner. The restaurant was busy but food was replaced frequently and there was plenty on offer. I did notice some dishes both a dinner and breakfast could have been warmer - they were a little on the cooler side. Bed was comfortable and we had a good nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheryl, That's wonderful to hear we had restore your faith in us. I am please to hear the team had made you feel welcome during your stay. I will be sure to congratulate the team on a job well done. I have made a note about the meals being cooler and will notify the Executive Chef about this. Thank you for taking the time in sharing your feedback. We hope to welcome you back again in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Carl Business - 09/07/2018 AccorHotels certified review
« As expected »

Every thing was to its normal high level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Business - 09/07/2018 AccorHotels certified review
« very convenient »

Ok but we found parking was full

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonie, I am sorry to hear there had been no parking space available at your arrival however we do offer valet parking for you should you require parking. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Warm Regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Business - 08/07/2018 AccorHotels certified review
« Comfortable »

The hotel staff was extremely kind and friendly . Good quality food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, Thank you for your review. I am please to hear the staff had made you feel welcome and the meals was up to expectation. I will be sure to congratulate the team on a job well done. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Nicola T. Families - 08/07/2018 AccorHotels certified review
« I was totally blown away »

I was booked in as I was having my Masectomy the next morning. The staff were so amazing. They all signed a card for me and delivered a fruit platter. They also let my partner stay late in the room whilst I was having my operation. The room was lovely and quiet and spotless. We also had a beautiful meal the night before downstairs. Again all the staff and service was faultless. We are telling everyone about your wonderful Hotel. I thank you from the bottom of my heart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, Wishing you a speedy recovery on your surgery. I am absolutely please to hear the staff had made you and your husband feel welcome during your stay and the meals were served delicious for you both to enjoy. I will be sure to congratulate the team on a job well done. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Sean H. Business - 08/07/2018 AccorHotels certified review
« Consistant high standard. »

Staff are fantastic as always, room perfect, only get a 9 instead of a 10 for the some what limited selection of vegetarian options on the menu :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I have made a note about the restaurant needing more vegeterian option. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Business - 08/07/2018 AccorHotels certified review
« Great hotel »

Great staff, very nice and clean rooms, food is also very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to write your review. I am delighted to read that you enjoyed your stay and the stay had made you feeel right at home. Thank you for taking the time in sharing your feed back with us. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Nick Business - 08/07/2018 AccorHotels certified review
« A high standard as always »

Clean, professional and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for taking the time in sharing your feedback with us. I am pleased to hear your stay was up to expectation and the offered friendly and professional service. We would love to welcome you back again in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Malcolm A. Business - 07/07/2018 AccorHotels certified review
« Good location. Comfortable bed. Good service. »

Convenient location for where I had to be, pleasant and helpful staff and good wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Stephanie Business - 05/07/2018 AccorHotels certified review
« Fine »

Fine, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Gay T. Couples - 05/07/2018 AccorHotels certified review
« Fantastic Service »

When we arrived there was a sign reserving a carpark right outside the front door for us. We felt really special. Customer service was brilliant. The food & bar staff were really lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gay, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Joanna C. Business - 05/07/2018 AccorHotels certified review
« Pleasure able experience »

Friendly and helpful staff, clean comfortable rooms. One thing though, get rid of the Pickwicks tea!! It’s terrible!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Allan Couples - 05/07/2018 AccorHotels certified review
« Over nighter due to flight disruption »

Excellent service and extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Vicky Couples - 04/07/2018 AccorHotels certified review
« Surprisingly great »

We arrived late in the evening and were greeting by lovely Antonio. This was the first introduction to your hotel and Antonio made a great first impression - she was very pleasant and extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicky, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really glad that you had a great stay. It is always a pleasure to receive positive feedback, especially regarding our service. I will share your kind comments with Antonina. She is currently our Receptionist trainee, I am sure she will be excited to read your feedback. This will definitely be a great motivation for her to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Shane C. Business - 04/07/2018 AccorHotels certified review
« Great stay. »

Friendly staff, good food and the rooms are great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really glad that you had a great stay. t is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Drew H. Business - 04/07/2018 AccorHotels certified review
« Really comfortable stay away from home. »

Great facilities, friendly service, will stay again and recommend to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drew, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really glad that you had a great stay. It is always a pleasure to receive positive feedback, especially regarding our friendly service and great facilities. I will share your kind comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

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