Novotel Auckland Ellerslie Hotel 4 stars

TripAdvisor rating 4.0/5 1,103 reviews
Novotel Auckland Ellerslie
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+ 28 Services
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Hotel extras

  • Short walk to station, 15 minutes to city

  • Generous hot and cold breakfast buffet

  • Relaxed bistro and buffet dining

  • Ergonomic work space, WiFi, LCD TV

  • Paid outdoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East
Ellerslie
1051
auckland
new zealand

Tel: +6495299090

Fax: (+64)9/5299092

Contact email

Check-in from 14h00

Check out up to 11h00

  • HOWICK & EASTERN BUS COMPANY :   50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :   136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :   703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :   007 ST JOHNS CENTRE

  • By plane

    AUCKLAND At 15km / 9.32 miles

  • By plane

    AUCKLAND MANGERE INTERNATIONAL At 15km / 9.32 miles

  • By train

    AUCKLAND CENTRAL STATION At 18km / 11.19 miles

GPS :-36.888758, 174.798748

Our accommodations

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design. Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Executive Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Junior Suite

  • Max. number of persons: 2
  • Area: From 53
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

ACACIA RESTAURANT

Type of cuisine: International

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Lunch

10:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA GARDEN BAR

Photo non contractuelle / Strictly non binding

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 295

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 144 people

Find out more

Our guest reviews for
Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,731 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,103 reviews

Overall a good experience.

Customer review rating 4.2/5

Steve B. Business - 08/08/2019 AccorHotels review

i was there for work so didnt spend a lot of time in the hotel but overall a great experience with no issues at all.

Dear Steve, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Comfortable

Customer review rating 4.2/5

Lisa W. Business - 08/08/2019 AccorHotels review

Overall very good. There was an issue with noise one night but I rang the front desk and it was sorted

Dear Lisa, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

All Good

Customer review rating 4.2/5

Brian R. Couples - 08/08/2019 AccorHotels review

Helpful and friendly staff, good food and comfortable room.

Dear Brian, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Quite Noisy

Customer review rating 4.2/5

Mike Business - 08/08/2019 AccorHotels review

Stayed in 1027 and found the room quite noisy from motor noise, presumable HVAC outside the room. I had turned off all fans, AC and fridges int he room but it was still disruptive to sleep

Dear Mike, I am sorry to hear your overall experience was not up to expectation. Please know that the Chief Engineer has been informed about the Air con in the room as well as the fridge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Efficient and convenient

Customer review rating 4.2/5

Wayne J. Couples - 07/08/2019 AccorHotels review

Easy check-in and out. Very good breakfast Rooms dated and tired

Dear Wayne, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good customer service throughout the Hotel

Customer review rating 4.2/5

John H. Business - 07/08/2019 AccorHotels review

One small item although not always able to be catered for the rom I had been placed in was close to the lift shaft and it was the noise of the cables when the lift car was operating early in the morning. As I was only visiting a couple of nights it was ok but for more than two nights this would start to become a little concerning. Although I know if I had bought this to the attention of the front desk staff they would have tried all possible avenues to assist me. I did enjoy my stay thankyou.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure your future stay with us is allocated in a quiet area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Corridor noisy on two of three nights.

Customer review rating 4.2/5

Anonymous Families - 06/08/2019 AccorHotels review

great.

Dear David, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Great service and always feel welcome

Customer review rating 4.2/5

Amanda Business - 06/08/2019 AccorHotels review

Front of house staff are always welcoming and helpful. Generally a friendly and welcoming atmosphere in all areas of the hotel

Dear Amanda, Thank you for spending the time to complete our survey about your stay at the Novotel Auckland Ellerslie. I am really glad to hear that you had a great stay with us. It is always a pleasure to receive positive feedback, especially about our staff friendliness and welcoming atmosphere. I will share your review with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Okay

Customer review rating 4.2/5

Ange Friends - 06/08/2019 AccorHotels review

I stayed for 3 nights without no discount. The price each night got higher and higher.

Dear Angela, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Another excellent stay

Customer review rating 4.2/5

Michelle Business - 06/08/2019 AccorHotels review

comfortable stay with excellent customer service.

Dear Michelle, Thank you for spending the time to complete our survey about your stay at the Novotel Auckland Ellerslie. I am really glad to hear that you had another excellence stay with us. It is always a pleasure to receive positive feedback. I will share your kind comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

staff were great

Customer review rating 4.2/5

Karen L. Couples - 06/08/2019 AccorHotels review

.

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

So happy with service, pricing and hotel room

Customer review rating 4.2/5

Cory C. Couples - 06/08/2019 AccorHotels review

Great service, comfortable rooms and pillow service, complimentary drinks at the bar, buffet breakfast was varied, fresh and delicious. Very happy. You had made loyal customers of us. Thank you.

Dear Cory, Thank you for spending the time to complete our survey about your stay at the Novotel Auckland Ellerslie. I am really glad to hear that we have made you into our loyalty guest! It is always a pleasure to receive positive feedback like this, especially about our great staff service and delicious breakfast. I will share your kind comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Very average and a bit inconvenient

Customer review rating 4.2/5

Veronica A. Business - 05/08/2019 AccorHotels review

I stayed at Novotel because of its proximity to my office location. While the stay was comfortable it was not very great. I was very disappointed with the quality and variety of the food. I had ordered Brownie ( in room dining) and it took very long for it to arrive and it was not cooked/baked properly. It was almost raw batter. Service time was too long as well. Quality of toiletries was very poor as well.

Dear Veronica, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am really sorry that your dining experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, your feedback is very important to us. Please rest assured, I have shared your concerns to our Restaurant Manager who will look into this matter personally. He will take the appropriate measures to prevent this from happening again. On the positive side, I am really glad that you still had a comfortable stay with us. Thank you again for sharing your concerns. It is always from a feedback like yours that we are able to maintain our standard and quality. It is our hope that you will give us the opportunity to better serve you in the near future. Have a lovely day. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Noisy HVAC

Customer review rating 4.2/5

Anonymous Business - 05/08/2019 AccorHotels review

All was good except the room ventilation/heating system. I really wonder if some other person has made a complain. I'm a good sleeper but someone could struggle to get some sleep with the vibration and noise coming from this system.

Dear Allan, I am sorry to hear your stay with us was not up to expectation due to the AC in the room. Please know that I have informed the Chief Engineer who will be investigating the matter. Thank you for taking the time in sharing your feedback with us. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Was a great stay again..thanks

Customer review rating 4.2/5

Debbie Business - 05/08/2019 AccorHotels review

Check in and out was easy with friendly staff. Ordered out taxis for us and very efficient. Meals were nice and again friendly staff. Room key had to be reconfigured and this happened last visit too. Room very quiet and comfortable

Dear Debra, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really glad that you had a great stay with us. It is always a pleasure to receive positive feedback, especially about our staff friendliness and efficiency. I will share your kind comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Very comfortable

Customer review rating 4.2/5

Tere N. Business - 05/08/2019 AccorHotels review

Great over night stay, comfortable rooms and friendly helpful staff.

Dear Tere, Thank you for spending the time to complete our survey about your stay at the Novotel Auckland Ellerslie. I am really glad to hear that you had a great overnight stay with us. It is always a pleasure to receive positive feedback, especially about our friendly and helpful staff. I will share your kind comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Very good service all round

Customer review rating 4.2/5

Robert A. Couples - 05/08/2019 AccorHotels review

Pleasantly surprised. Everything to our satisfaction.

Dear Robert, Thank you for spending the time to complete our survey about your stay at the Novotel Auckland Ellerslie. I am really glad to hear that you had a great stay with us. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Very comfortable

Customer review rating 4.2/5

Scott Business - 04/08/2019 AccorHotels review

It is always good staying at the Ellerslie Novotel thank you.

Dear Scott, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really glad to hear that you had another great stay with us. I will share your kind comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Clean pleasant hotel

Customer review rating 4.2/5

Bridgette Solo - 04/08/2019 AccorHotels review

Pleasant experience, disappointed with restaurant and coffee

Dear Bridgette, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really sorry to hear about your dining experience with us, especially about the chicken and the coffee. Please rest assured, our Executive Chef is personally looking into this. He will take the appropriate measures to prevent future occurrences. On the positive side, I am really glad that you still had an enjoyable stay with us. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…

Excellent stay for proximity to Motorway and Hospital and surrounds.

Customer review rating 4.2/5

Jenny M. Couples - 04/08/2019 AccorHotels review

Efficient, great facilities, modern and convenient. Good staff.

Dear Jenny, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. I am really glad you had an enjoyable stay and found the hotel is conveniently located. It is also a pleasure to receive positive feedback about our staff friendliness and efficiency. I will share your kind comments with our team. I am sure that this feedback will give them the motivation to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edith Singgih Front Office Manager Novotel Auckland Ellerslie Ph:+64-52…
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