Hotel - Novotel Auckland Ellerslie
Novotel Hotel Novotel Hotel

Novotel Auckland Ellerslie Hotel

4.0/5 1,072 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Kayaking
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Archery
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Football (Nearby)
    • Horse riding
    • Jogging track (Nearby)
    • Skating rink
    • Squash court
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Choose comfort and space. Our Superior Room is a great example of what Novotel is all about, offering high connectivity with wireless Internet access and the warmth of a relaxing contemporary design.Relax in the quiet ambience of our Garden View room. This room mixes modern décor with ergonomic comfort. Wake up to views overlooking the majestic Ellerslie Racecourse and the hotel gardens.

  • 147 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 15 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 7,751 reviews

Our guest reviews for Novotel Auckland Ellerslie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,072 reviews
Rohan W. Solo - 08/02/2019 AccorHotels certified review
« Another Terrific Stay »

Top stuff. Excellent service and good facilities

Frauke C. Business - 08/02/2019 AccorHotels certified review
« Very pleasant »

Great room, friendly staff. Group dinner bbq a bit disappointing, custard for apple crumble very burnt, replacement never came, even after asking several times. But otherwise, lovely hotel, amazing breakfast buffet

Rachel Business - 06/02/2019 AccorHotels certified review
« It was good »

The facilities were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you for taking the time in letting us know how your stay was. I am so pleased to hear your overall experience with us was up to expectation. I will be sure to congratulate the team on a job well done. thank you for taking the time in sharing your feedback with us. We would love to have you stay with us again. Warm Regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 G. Lane East, G. Lane

Jan B. Business - 05/02/2019 AccorHotels certified review
« Pleasant »

Friendly helpful staff. Room clean but just wish the bar and restaurant area could be updated. It's not somewhere where we want to invite friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Judy S. Couples - 05/02/2019 AccorHotels certified review
« Always enjoy stay here , very clean , hospitable and friendly »

As we usually stay when races on at Ellerslie we have a good time catching up with like minded people. The close proximity to the track is a big bonus so is the friendly atmosphere of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jude, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Nicole Business - 04/02/2019 AccorHotels certified review
« It met a need, was located ideally for the races and was comfortable. »

The bed was very comfortable. The staff were lovely and helpful. The hotel is dated and breakfast very average albeit I went late in the morning. It was ideally located for racing but no other facilities ie pool etc for other times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Chris R. Business - 04/02/2019 AccorHotels certified review
« Good »

Perfectly happy with my stay, except the bar was closed while patrons still there on Karaka Million night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Colin Y. Families - 04/02/2019 AccorHotels certified review
« pleasurable »

great service from friendly staff. Maybe a good idea to let members know their free drink vouchers are limited to certain drinks so when you order a bottle of beer which at the time was a very busy bar your not embarrassed by having your voucher rejected. I assume this is a new policy as I did not have this problem at my last stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, I do apologise we had not informed you about what the free drink voucher entitles you. I have informed our team to ensure guest are aware about what the free drink vouchers offer. Good to hear the staff are looking after you well as I'm sure they as well as I love having you stay with us. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. In regards to Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Graeme Couples - 04/02/2019 AccorHotels certified review
« A very pleasant stay »

The politeness and friendly staff throughout the hotel from check in to checkout made for a very pleasant and memorable stay. All staff were attentive to our needs and requests.The hotel throughout was clean and inviting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Derek S. Business - 04/02/2019 AccorHotels certified review
« location and parking make this Novotel a great place to stay »

we really enjoyed our stay, the staff were very good and the restaurant was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek , We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Bridget Business - 04/02/2019 AccorHotels certified review
« Comfortable room, handy location, meals average. »

Clean and tidy room. Comfortable bed. Nice and quiet. Great location near One Tree Hill (great for a run) and close to work. Meal at the restaurant in the evening was a bit average so we dined elsewhere the second night. Used the gym which was adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bridget, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. I have made a note about the Gym as well as the meals at our restaurant. Looking forward to welcoming you back again. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

W. Business - 03/02/2019 AccorHotels certified review
« Room fantastic but meal from room service menu beyond awful. »

Absolutely love the room and service I received, but the pizza I ordered on the room service menu was so bad I feel sick thinking about. I decided not to phone down to the restaurant because I figured if that’s how the kitchen produced a basic pizza, there was no point in ordering anything more complicated. I find the food in Accor hotel consistently lets down their wonderful service and professional staff. I strongly recommend this area is looked at as I’ll be reverting to Uber Eats yet again when I stay. Also, the wine list is dull.

Murray Business - 03/02/2019 AccorHotels certified review
« Satisfactory stay »

Hotel is old and dated but it was in a good location for my needs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray, Please to know you found the location perfectly suited your travel. I have noted your feedback about the room needing an update. Thank you for taking the time in letting us know how your stay was. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Kerren S. Friends - 03/02/2019 AccorHotels certified review
« Very good manager was very helpful »

Very nice room and manger was helpful on splitting the bill

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerren, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Judi S. Couples - 02/02/2019 AccorHotels certified review
« From the warmest welcome we've ever received right through, this was one of the best experiences at a Novotel »

The front desk attendant was absolutely delightful. She engaged with us, was genuine with her interest and was a real breath of fresh air. All the staff we interacted with and the facilities we used were great. Very happy with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judi, I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us at the hotel. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff, Roan particular, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. We so value your high recommendation of the hotel and would love to welcome you back again! Warmest regards, Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Vikki M. Friends - 02/02/2019 AccorHotels certified review
« Great Location & friendly service »

Stayed in transit before a flight. Very friendly reception staff but was looking forward to buffet meal but was short staffed and only bar meals on offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vikki, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Families - 02/02/2019 AccorHotels certified review
« Amazing »

The staff is just amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teisha, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Ashleigh Business - 01/02/2019 AccorHotels certified review
« Average »

Air conditioning wasn’t working properly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashleigh, We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Jean Business - 01/02/2019 AccorHotels certified review
« The friendliest and most helpful hotel staff. »

We regularly stay at the Novotel Auckland and always thoroughly enjoy the experience. Polite, helpful and friendly staff in all area of the hotel contribute to our pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Maria Business - 01/02/2019 AccorHotels certified review
« Clean facilities in a convenient location »

Great experience overall. A couple of areas for improvement: 1) It would be nice to not be charged extra for parking 2) gym was freezing and couldn’t find how to change the temperature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I have made a note about the car parking as well as the Air con in the Gym. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

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