Hotel - ibis Auckland Ellerslie
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Auckland Ellerslie Hotel

4.0/5 732 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet (Paying)
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hrs
    • Opening hours : Week-end 24 Hrs
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Ibis rooms provide exceptional comfort and value, featuring one spacious King Bed, individually controlled air conditioning, broadband internet, tea & coffee making facilities, Sky TV, in house movies and electronic key card access for your security.Make yourself at home. Inviting, modern, and comfortable, with a cosy bed and functional bathroom. ibis rooms offer advanced technology, great value for money and all the services of the adjoining 4.5 star Novotel hotel.

  • 100 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.0/5 AccorHotels Rating 4,780 reviews

Our guest reviews for ibis Auckland Ellerslie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 732 reviews
L L. Solo - 17/07/2018 AccorHotels certified review
« Excellent staff »

Nice and close to all amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laetitia, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. Looking forward to welcoming you back again. Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Michael N. Business - 16/07/2018 AccorHotels certified review
« We experienced excellent service. »

The two meals we had in the hotel were excellent. Also the bed was very comfortable. Further we appreciated the Disability Car Park at the front door of the hotel. We would not hesitate to recommend this hotel to anyone.

Dr T. R. Business - 14/07/2018 AccorHotels certified review
« Extremely helpful and Professional »

service was efficient and professional at all times. in particular house staff and restaurant. enjoyed the bilingual speakers - te reo Maori.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., I am pleased to hear your stay was up to expectation. I will be sure to congratulate the team on a job well done. Thank you for your kind reveiw. We hope to welcome you back in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Mary Business - 14/07/2018 AccorHotels certified review
« Pleasant staff; Room was too small. »

Staff were friendly and helpful. The restaurant was pleasant. The room was far too small, especially the bathroom. Very basic supplies. The corridor outside my room was too noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, Thank you for taking the time to tell us about your experience at the ibis Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have made anote about the noise in the room and see what ways can we get this meditate. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Js Business - 13/07/2018 AccorHotels certified review
« Clean and comfortable, great service at the bar »

The Ibis room is small but is clean, modern and comfortable. I was warm and the bed comfortable. The service at the bar was particularly good- very friendly staff, especially Sean, who recommended a particular beer and chatted in a very friendly way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful especially Sean. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Business - 13/07/2018 AccorHotels certified review
« repeat visit »

staff helpful & friendly.breakfast good choice & well presented.parking can be hard to find.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Dave C. Business - 13/07/2018 AccorHotels certified review
« Awesome greeting amd check in experience unfortunately let down by the short staffed restaurant team »

Everything was to the excellent standard I have come to anticipate and enjoy. Unfortunately short staffing in the restaurant led to an hour and twenty minute delay between our entrees and mains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David , We very much appreciate your comments regarding your Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I do apologise there had been a wait in meals. we are currently looking at ways to have this improve. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Gillian B. Solo - 12/07/2018 AccorHotels certified review
« Comfy stay at IBIS Ellerslie »

I enjoyed the experience very much. Particularly pleased with my room, which seemed comfortable and well planned, and suited my needs well. Great bed, good shower, enough space for one. Breakfast was good and I also appreciated the tasty burger that I ordered through room service. Not so good was the tv, which I found hard to work with the remote and it didn't give a sharp image. The noise from the corridor outside my room was also intrusive sometimes. The plus was the very pleasant staff at every contact.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Pamela W. Solo - 12/07/2018 AccorHotels certified review

Overall a pleasant experience, I did speak to the duty manager on my Departure with regard to the service in the restaurants Our dinner plates were left on our table after we finished for so long that one of our party cleared them and not a word was said by any of the staff. On the morning of my departure I had a cappuccino in the restaurant but was not offered any sugar with it I have stayed a number if times previously and have enjoyed my stay. I just think that the waiting staff need perhaps a little more training and realise how important customer service is

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, I am sorry to hear the service at the restaurant was not up to expectation. I have informed the Food and Beverage Manager about this and will look into this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Sarey Business - 11/07/2018 AccorHotels certified review
« Top notch service »

As soon as I walked into the entrance was greeted by a wonderful front desk staff, her name was Savanna, beautiful, friendly welcoming smile she listen to my enquires and went over and above expectations by thingking ahead. The whole atmosphere was welcoming. The beds where nice and rooms tidy, would definitely go back and stay here and recommend friends and family

Erina B. Couples - 11/07/2018 AccorHotels certified review
« Great »

As expected, clean tidy rooms and very friendly professional staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erina, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. I have made a note about the prices being too high. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Glyn S. Business - 11/07/2018 AccorHotels certified review
« Just very frustrating »

I had to go back to reception on 7 occasions to get the room key re-written. I stay in hotels a lot, I know not to keep room keys near phones etc, but the keys at this hotel just never seemed to work, and others in our group suffered the same fate. When you come in later, and just want to go to bed, it's not something you need or want.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glyn, I do apologise your overall experience with us was not up to expectation due to the room key not working well. Currently I am having the Chief Engineer look into this and will see that this does not happen again. Once again I do apologise for the inconveniece we have caused and hope to welcome you in the near future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Business - 10/07/2018 AccorHotels certified review

Very disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, I do apologise your recent stay with us was not up to standard we are proud to offer to guest. I tried calling you to apologise personally. Could you please advise in what ways did you find your overall experience with us to be dissapointing. Please feel free to contact me directly via email or phone call 09…. I look forward to hearing from you. Warm Regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

C S. Business - 10/07/2018 AccorHotels certified review
« respectful »

pleasant and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlie, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Ross Solo - 10/07/2018 AccorHotels certified review
« Ross »

Always friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ros, Thank you for your kind reveiw. I am glad your stay was enjoyable due to the team making you feel welcome during your stay. We would love to welcome you back again. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

N H. Families - 10/07/2018 AccorHotels certified review
« Very good stay and food was excellent. »

Would be helpful to have a full menu in the room Also instructions on how to operate TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel, Thank you for your review. I am please to hear your stay was up to expectation. I will be sure to congratulate the team on job well done. I have made a note about the room needing a full menu and instruction to operate the TV. Thank you for taking the time in sharing your feedback about your recent stay with us. We hope to welcome you back again in the future. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Lucy Business - 09/07/2018 AccorHotels certified review
« Great stay »

Very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I had made a note about needing healthy options. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anonymous Families - 09/07/2018 AccorHotels certified review

Was a short stay but the room was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashleigh, We very much appreciate your comments regarding your stay at the ibis Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Anne G. Couples - 09/07/2018 AccorHotels certified review
« King Size Bed »

Very comfortable room, good value for central city location. Excellent front of house staff including concierge. We also received very good service from duty managers at Acacia Restaurant which was very full and they were trying to juggle tables to accommodate everyone. Great choice of food although the cooked food on the breakfast buffet was not very hot. Waiting staff could clear used plates at the tables more quickly and this would provide an even better service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne G., Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Christine Business - 08/07/2018 AccorHotels certified review
« Acceptable »

COmfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards, Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

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