Pullman Timi Ama Sardegna Hotel 5 stars

TripAdvisor rating 4.5/5 1,905 reviews
Pullman Timi Ama Sardegna
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+ 27 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Exclusive resort overlooking one of Sardinia's most stunning beaches

  • Treat yourself to a relaxing break at the excellent Thalassa sea & spa center

  • Sailing, horse-riding, cycling - and just as many activities for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • ELMAS CAGLIARI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Timi Ama Sardegna

viale dei Ginepri 3
SARDEGNA
09049
villasimius
italy

Tel: +3907079791

Fax: (+39)070/797285

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ELMAS CAGLIARI At 55km / 34.18 miles - Shuttle paying

  • By boat

    Cagliari At 50km / 31.25 miles

  • By helicopter

    Cagliari At 60km / 37.5 miles

GPS :39.121271, 9.516478

Our accommodations

Our 275 rooms and suites all have either a garden view, a mountain view or overlook the bay, with private terrace or balcony. All feature some comfort amenities for a stay in our resort

CLASSIC ROOM, 1 King Size Bed, garden side

  • Max. number of persons: 2
  • Area: From 20
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

CLASSIC ROOM, 1 King Size Bed, bay side

  • Max. number of persons: 2
  • Area: From 20
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, 1 Single Size Bed, garden side

  • Max. number of persons: 3
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, garden side

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

SUPERIOR EXECUTIVE ROOM, 1 King Size Bed, 1 Single Size Bed, garden side

  • Max. number of persons: 3
  • Area: From 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR EXECUTIVE ROOM, 1 King Size Bed, garden side

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, bay side

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed, 1 sofa bed, bay side

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

SUPERIOR EXECUTIVE ROOM, 1 King Size Bed, bay side

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

SUPERIOR EXECUTIVE ROOM, 1 King Size Bed, 1 Single Size Bed, bay side

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Direct dial telephone
  • Mini Bar

SUPERIOR SUITE, 1 King Size Bed, 1 sofa bed, garden side

  • Max. number of persons: 3
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

IL MEDITERRANEO

Type of cuisine: International

Lunch menu.

Lunch

12:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

22:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA VERANDA

Type of cuisine: International

The half board accommodation includes the breakfast and the dinner- buffet by this restaurant. We propose a different theme every evening. Drinks are not included

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

I GINEPRI

Type of cuisine: Mediterranean

all meals are charged as extras.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BEACH BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIP CLUB

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our thalasso and spa offers

The Thalassotherapy Institute offers a vast range of programs and treatments to choose from, giving you total freedom to enjoy the treatments that suit you best.

Visit the Thalassa Sea & Spa site
Thalassa Sea and Spa

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 360

  • Maximum capacity: 350 people

Find out more

Our guest reviews for
Pullman Timi Ama Sardegna

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,196 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,905 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Another wounderful stay

Customer review rating 4.6/5

Jonathan W. Couples - 12/08/2019 AccorHotels review

Generally the stay was very good, the setting and hospitality perfect

Dear Guest, I would like to thank you for your warm words of appreciation following your stay in our hotel and for your loyalty to Pullman Timi Ama Sardegna. It is a pleasure to learn that you always have a relaxing and enjoyable experience with us. Looking forward to welcoming you again. Kind regards, Patrick Recasens GM Pullman Timi Ama Sardegna

Absolutely Amazing Resort

Customer review rating 4.6/5

Gary M. Couples - 06/08/2019 AccorHotels review

From the moment we arrived we experienced the most amazing service. On entering the gate, a porter was waiting to welcome us and take our bags. Reception was personal. We were taken to a balcony, given a drink and orientated. The bathrooms are small, but the rooms are great, with a moderate veranda with brilliant views. Food at main restaurant is exceptional, and there are several other classy restaurants. The beach is close but buggies continually transport people to and from. All staff are well trained and very caring. The spa is absolutely amazing including a large indoor seawater pool, steam and dry saunas, Thalassa therapy, a huge variety of therapeutic and beauty treatments and much more. We will definitely be back.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Timi Ama Sardegna. It is pleasant to receive positive feedback from our contented guests. We are glad that you have appreciated your stay with us. Be assured that your relevant comment will provide valuable support to all of our staff, as we strive continuously to reach excellence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Patrick Recasens GM Pullman Timi Ama Sardegna

Excellent

Customer review rating 4.6/5

Simone Families - 05/08/2019 AccorHotels review

Great resort, excellent food, fantastic mini-club (only wish a bit more organized in the sports dept.)...but overall absolutely fantastic

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Timi Ama Sardegna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Recasens General Manager Pullman Timi Ama Sardegna

Una bellissima vacanza

Customer review rating 4.6/5

Sonya H. Families - 02/08/2019 AccorHotels review

It was our 7th summer vacation in Southern Sardinia and I am happy to say it was the best one. We choose Timi Ama mainly because we love Porto Giunco beach. The location of the hotel is unique. But we received much more. It will be difficult to tell about all the wonderful experiences we had there for 2 weeks,so I am going highlight the most important in my view. The resort itself is very beautiful and you can enjoy a relaxing atmosphere wherever you are. The food is excellent in terms of both quality and variety. The main restaurant offers different dinner theme every night during the week. You shouldn’t miss also the sushi bar on the terrace - both because of the view and the sushi. I Ginepri restaurant near the beach is fantastic. We liked very much the entertainment program in the amphitheater. And I would strongly recommend the photo service on the beach - the picture’s quality is amazing. The service overall is great with some minor exceptions like the reception desk reaction to small issues. But what made our stay really unforgettable was exactly the attention and attitude we received from the personnel. So I would like to thank to the team and in particular to Fabio and Filippo who made us feel special every night at La Veranda, Davide and Matteo who took care of us at I Ginepri, Gabriela for the excellent service on the beach, Dario for the great professional photos and Ciro for entertaining the whole family! We are looking forward to come next summer. A si biri!

Dear Guest, We warmly thank you for sharing such positive and lovely comments about your experience on TripAdvisor after your recent stay at Pullman Timi Ama Sardegna. We make every effort to maintain the high standards of quality service delivery we are renowned for, and we are delighted that we have been successful in achieving this during your stay. We are glad that you have appreciated the location, the quality and variety of our food and I was pleased that you found our staff welcoming and attentive. I will not miss to share your personal compliments with the staff you mentioned. Looking forward to welcoming you soon for another memorable experience, Best regards, Patrick Recasens GM Pullman Timi Ama Sardegna

Enjoyable experience

Customer review rating 4.6/5

Anonymous Couples - 18/07/2019 AccorHotels review

It was very nice staying at the Timi Pullman and our overall experience was very good. The site is simply beautiful but especially very well maintained and the service was really excellent (from everyone). We have greatly appreciated the quality of the amenities and food. If I have to mention the few negative points: - renovation of the corridors and room doors: the corridors are quite sad (made us think of hospital corridors) and no longer match with the renovated rooms. Also our door had a 1cm gap when closed so we could hear a lot what was happening outside. We would advise considering these as next possible renovations. - service in english: while the majority of the staff made real efforts to speak english and really tried their best, some staff members could not understand basic english, which was unfortunate and led to some misunderstanding. This is OK at the restaurant but not acceptable at the reception. - quality of the food at the mediterranee and ginepri restaurant: we had to send back a few dishes because they were prepared too quickly (lots of water in the salad that was probably prepared long time ago) or not cooked enough (french fries, repeatedly on several days) The staff always acknowledged the errors and replaced the dishes but never offered a drink or any compensation. This is unfortunate and more care should be payed attention to.

FANTASTIC

Customer review rating 4.6/5

Ambrosio I. B. Families - 16/07/2019 AccorHotels review

Food quality excellent, all personnel courteous and wonderful.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Timi Ama Sardegna. We are so glad to read that you appreciated particularly our food and friendly staff. It is always a pleasure to receive positive feedback from our satisfied guests as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Recasens General Manager Pullman Timi Ama Sardegna

Respectless and arrogant check-in lady

Customer review rating 4.6/5

S.t. Couples - 13/07/2019 AccorHotels review

Dear Accor Team, By mistake I booked for 1x Person instead of 2 persons as I traveled together with my wife. At the check-in I agreed to pay up for my wife and reception staff tried to increase my price from EUR 320 to Eur 580 (one room/ per night!!). I argued that at Accor hotels you usually pay around 30% extra for a second person and not nearly 100% more. And if I must pay double then I should get two rooms and not only one! The reception just snubbed me that I can check online if I don't believe the price is correct! I checked online and showed the reception staff an example of beginning of August (1x person EUR 320 or 2x person EUR 460). The reception just smirked at me and said: "Now we have July(!) and not August." I replied: "How I can find a July price as the website shows fully booked?!?" The reception just rolled her eyes and replied that she cannot help me then and I must pay up the price as quoted by her. Me and my wife became very upset by this respect-less behavior and asked her: a) Please try to be not that arrogant... b) I would like to talk with the hotel manager. Just after 2 minutes appeared the reception manager and apologized that his staff made a mistake and the price is certainly not double if a second person (my wife) will be added. He offered a price of EUR 480 per room / per night which is similar as shown on the Accor website. This I accepted and the problem was solved. However, even the problem was solved by the management immediately, our holiday mood was very down. If you spend more than EUR 1,000 in a hotel for two nights and will be treated like that for the check-in, you do not feel welcomed. Furthermore, the respect-less, snappish and unprofessional reception lady gives me the impression that the management has no good skills in choosing the right staff for their front desk or the management provides an inadequate training. As an international businessman staying with Accor hotels since 2013, spending in average EUR 10,000 in Accor hotels per year, holding a Accor Platinum card for several years........This was my first and very worst experience I ever had at a Accor Hotel all around the world. Pullman Sardinia - Never again! (However, I also must admit that all the other staff (apart of this reception lady) did a good job!) I recommend Sofitel (by Accor), Hyatt or Shangri La Hotels. Always trouble free and wonderful holiday memories. Sincerely S.T.

Dear guest, I thank you for the time dedicated to our questionnaire and for your comments following your stay at Pullman Timi Ama Sardegna. I am so sorry to read that your experience did not answer your expectations and please allow me to express my sincerest apologies for the inconvenience you have met at the check in time with one of our receptionist. At Pullman Timi Ama Sardegna, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have immediately investigated through our Revenue Manager, Nicola who explained me that he has immediately taken in consideration your complaint offering you the assistance you needed, rectifying the rate wrongly communicated by the receptionist and offering you all our attention as a prestigious Platinum guest. Nicola has presented his most sincere apologies and has admitted the mistake. You can be sure that this kind of inconvenience is absolutely not a true image of our quality of service and I send you once again my apologies. I’m pleased to read that you have appreciated the staff of our hotel, the fact that we have solved the problem and that you have also enjoyed your stay even if it has begun not in a perfect way. Our Manager has immediately recognized you as a Platinum member offer you a VIP welcome and a late checkout. I do hope you have enjoyed these gestures as a special Accor guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I do hope that you could offer us the chance to welcome you once again trying to regain your trust. Best regards, Patrick Recasens General Manager

Rude and respectless reception staff

TripAdvisor rating 4.5/5

stefan676 Couples - 13/07/2019 TripAdvisor review

Dear Accor Team, By mistake I booked for 1x Person instead of 2 persons as I traveled together with my wife. At the check-in I agreed to pay up for my wife and reception staff tried to increase my price from EUR 320 to Eur 580 (one room/ per night!!). I argued that at Accor hotels you usually pay around 30% extra for a second person and not nearly 100% more. And if I must pay double then I should get two rooms and not only one! The reception just snubbed me that I can check online if I don't believe the price is correct! I checked online and showed the reception staff an example of beginning of August (1x person EUR 320 or 2x person EUR 460). The reception just smirked at me and said: "Now we have July(!) and not August." I replied: "How I can find a July price as the website shows fully booked?!?" The reception just rolled her eyes and replied that she cannot help me then and I must pay up the price as quoted by her. Me and my wife became very upset by this respect-less behavior and asked her: a) Please try to be not that arrogant... b) I would like to talk with the hotel manager. Just after 2 minutes appeared the reception manager and apologized that his staff made a mistake and the price is certainly not double if a second person (my wife) will be added. He offered a price of EUR 480 per room / per night which is similar as shown on the Accor website. This I accepted and the problem was solved. However, even the problem was solved by the management immediately, our holiday mood was very down. If you spend more than EUR 1,000 in a hotel for two nights and will be treated like that for the check-in, you do not feel welcomed. Furthermore, the respect-less, snappish and unprofessional reception lady gives me the impression that the management has no good skills in choosing the right staff for their front desk or the management provides an inadequate training. As an international businessman staying with Accor hotels since 2013, spending in average EUR 10,000 in Accor hotels per year, holding a Accor Platinum card for several years........This was my first and very worst experience I ever had at a Accor Hotel all around the world. Pullman Sardinia - Never again! (However, I also must admit that all the other staff (apart of this reception lady) did a good job!) I recommend Sofitel (by Accor), Hyatt or Shangri La Hotels. Always trouble free and wonderful holiday memories. Sincerely S. Tischler

Dear guest, I thank you for the time dedicated to this review on Tripadvisor and for your comments following your stay at Pullman Timi Ama Sardegna. I am so sorry to read that your experience did not answer your expectations and please allow me to express my sincerest apologies for the inconvenience you have met at the check in time with one of our receptionist. At Pullman Timi Ama Sardegna, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have immediately investigated through our Revenue Manager, Nicola who explained me that he has immediately taken in consideration your complaint offering you the assistance you needed, rectifying the rate wrongly communicated by the receptionist and offering you all our attention as a prestigious Platinum guest. Nicola has presented his most sincere apologies and has admitted the mistake. You can be sure that this kind of inconvenience is absolutely not a true image of our quality of service and I send you once again my apologies. I’m pleased to read that you have appreciated the staff of our hotel, the fact that we have solved the problem and that you have also enjoyed your stay even if it has begun not in a perfect way. Our Manager has immediately recognized you as a Platinum member offer you a VIP welcome and a late checkout. I do hope you have enjoyed these gestures as a special Accor guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I do hope that you could offer us the chance to welcome you once again trying to regain your trust. Best regards, Patrick Recasens

Ok

Customer review rating 4.6/5

Anonymous Families - 03/07/2019 AccorHotels review

Disappointed with standard of room. 3 star. Too expensive for 3 star and it’s only that.

Dear Guest, Thank you for taking the time to tell us about your stay at the Pullman Timi Ama Sardegna by responding to our survey. We are glad to learn that you enjoyed your experience on the whole. On the other hand, we regret that some aspects of your stay fell short of your expectations, particularly according to the room. A few years ago we started the progressive renovation of all the rooms and now we have over 100 renovated rooms out of 275. In fact, you stayed in two classic bay side rooms and this category has not yet been affected by renovation. However, we would like to point out that the level of comfort of these rooms corresponds to the standards of a 5-star hotel. We are sorry that you was disappointed, although realistic pictures together with a factual description of each room category are available on our websites and catalogs of all tour operators we collaborate with. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you back to our hotel very soon! Sincerely, Patrick Recasens General Manager Pullman Timi Ama Sardegna

A small food supply inside the hotel would have been good for jet-lagged custmers.

Customer review rating 4.6/5

Anonymous Business - 29/06/2019 AccorHotels review

The overall experiences were very good. It was a bit inconvenient that there were no small store within the hotel. We came with a many hours of jet lag from far far away. Thus, we tend to wake up in the middle of night. Then there is no food available unless we go out to the mart 30-min away from the hotel during the day. There is no room service late at night.

A great vacation

Customer review rating 4.6/5

Mario A. V. Families - 25/06/2019 AccorHotels review

as soon as we arrived we got the feeling of being at home with a very warm welcome . Services at the hotel are above any expectations and the Staff is really keen to help in any moment with just smiles!

Dear guest, Thank you very much for taking the time to share your observations related to your recent stay at the Pullman Timi Ama Sardegna. I am glad to read you have appreciated the kindness of our staff. Your words are a source of great satisfaction to all of us. . I will forward your kind words to our team who will be delighted to hear that they are doing a good job. We hope to welcome you back to our hotel very soon! Best regards, Patrick Recasens General Manager Pullman Timi Ama Sardegna

Staff so so helpful and polite. Extremely happy about everything.

Customer review rating 4.6/5

Natalia E. Friends - 10/06/2019 AccorHotels review

Very nice experience. Lovely place. Relaxing and friendly. Would go back without hesitation.

Dear Guest, We thank you so much for your kind review following your stay at Pullman Timi Ama Sardegna. It's a pleasure to read that you've enjoyed your experience. It will be such a pleasure to share your comments with all my team. Looking forward to welcoming you again soon. Best regards, Patrick Recasens General Manager

Always Great!

Customer review rating 4.6/5

Eq Business - 07/06/2019 AccorHotels review

Great as always but the only reason why this wasn’t 10/10 this time it’s because my room was at the end of the corridor by reception where rooms start with 41 and staff always used the emergency exit there for going in and out and whenever the door closed it was quite a loud bang and woke me up early in the morning and sometimes at night. Emergency doors should be used only for emergencies despite the convenience this may bring. Next time I will make sure to get a room in a different area.

Nice 2-nights stay

Customer review rating 4.6/5

Lescarcelle Families - 05/06/2019 AccorHotels review

Impressive resort, perfect location

Cher hôte, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour au Pullman Timi Ama Sardegna. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde aux mieux à vos attentes. Dans l’attente de vous accueillir prochainement nous vous prions de croire en l’expression de nos sentiments les meilleurs. Patrick Recasens Directeur Général Pullman Timi Ama Sardegna

Service was awful

Customer review rating 4.6/5

Nick Couples - 04/06/2019 AccorHotels review

Wow, I cant explain how bad my stay was over a comment bar. I have stories, email history with your front office manager, and the cold sore derived from stress I stayed there. I interacted with your food and beverage staff 4 times and 3 of them were awful. Stefano, the manager of the front desk has failed to reply to me after I asked a simple question. It may have to do with new staff but at least explain that. I had to serve myself twice to get a drink. Best,

Dear Guest, Thank you for taking the time to let us know about your stay at the Pullman Timi Ama Sardegna by responding to our survey. I am sincerely sorry to read about the problems you had with some staff members. From what I understand, you went to the reception the evening before your departure to complain about the service at the pool bar (long wait and apparent unaccommodating behavior of a barman). Our Front Office Manager immediately made the necessary checks with the bar and verified that you actually experienced an unusual long wait for your drink. The following day you checked out before our Front Office Manager got to the office, so he sent you an email to apologize and announce a refund on your final bill for the cost of your drink. Only thanks to this subsequent exchange of emails we learned of another episode happened at the bar where a waiter forgot to bring you more hot water for your tea and you had to ask it twice. Regarding the question that our Front Office Manager would not have answered, probably is this - “Do you believe this experience represents a 5 star resort?”. Actually he answered indirectly by inviting you to give us another chance to better serve you in the future. Without a shadow of a doubt these episodes don’t represent what one would expect of a five-star resort, but please believe me that your experience doesn’t represent a true image of our usual service. Even if we are a five-star resort our team is made of people, as such imperfect and susceptible to making mistakes regardless of their experience. Unfortunately when an inconvenience occurs, as we cannot go back in time to change the course of events, all we can do is apologize and offer compensations if applicable. This is what happened, although it was obviously not enough for you. Thank you once again for your precious feedback which was shared with the rest of the team. Rest assured that all appropriate measures will be put in place to improve the service at the pool bar. We do hope to have the opportunity to regain your trust on the occasion of a future stay. Best regards, Patrick Recasens GM Pullman Timi Ama Sardegna

Perfect

Customer review rating 4.6/5

Sergio Couples - 29/05/2019 AccorHotels review

Staff extremely kind and professional. Very nice venue. Awards and reputation well deserved.

Gentile Signore, Desideriamo ringraziarla per gli apprezzamenti espressi in seguito del suo soggiorno al Pullman Timi Ama Sardegna. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signore, le porgiamo cordiali saluti. Lamia Salah Guest Experience Manager

excellent stay

Customer review rating 4.6/5

Bettina J. Couples - 22/05/2019 AccorHotels review

We spent 3 days and enjoyed every single moment; very nice location, friendly staff, fine food, attentive service, beautiful beach, we will certainly be back.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Timi Ama Sardegna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. best regards, Lamia Salah Guest Experience Manager

excellent stay

TripAdvisor rating 4.5/5

Bettina J Couples - 21/05/2019 TripAdvisor review

We stayed 3 nights and enjoyed every single moment, very friendly staff, fine food, clean rooms, attentive service and a beautiful beach. We can highly recommend Pullman Timi Ama and will certainly be back.

Dear guest, We thank you so much for the time dedicated to this review. I'm delighted to read that you had an excellent stay and enjoyed your visit at Pullman Timi Ama Sardegna. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We do hope to welcome you back soon. Best regards, Patrick Recasens General Manager

Fantastic

Customer review rating 4.6/5

Anonymous Families - 19/05/2019 AccorHotels review

- was great fab service - need more vegetarian food options at dinner - needs a kids pool

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. best regards, Lamia Salah Guest Experience Manager
Customer review rating 4.6/5

L. G. Families - 19/05/2019 AccorHotels review

Room very nice Mini club was great Restaurant good Weather terrible But for such an expensive structure even if the beach got a storm the guests should be treated with some alternative options

Dear guest, Thank you for taking the time to tell us about your experience at Pullman Timi Ama Sardegna. It is a pleasure to read that you have appreciated the room, the mini club and our restaurants offer. However, I am sorry to know that your experience at the beach did not meet your expectations. Please allow me to express my sincerest apologies for the inconvenience caused by the storm that damaged our private beach and our equipment. Unfortunately this unexpected storm has caused some inconveniences to our guests, that we have tried to solve and remedy offering an alternative immediately, installing some new sun loungers. Please consider that this storm was absolutely and exceptional and rare event. This kind of meteorological phenomena is far from what usually offer the favorable and warm Sardinian climate. This storm has definitely disconcerted and unsettled all our organization, our equipment, letting us in an unexpected situation. Trust me, we have done our best to offer you the most efficient solution in a full respect of safety rules. At Pullman Timi Ama Sardegna, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Patrick Recasens General Manager
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