Mercure Welcome Melbourne 3.5 stars

Customer review rating (ALL Rating) 4.0/5 3,936 reviews

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Description

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  3,936 reviews

TripAdvisor Rating  3.5/5  4,912 reviews

Well located

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

No information available regarding what was around to see or eat. Check out time was not provided, had to ask.

Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Information about dining options, as well as check-out times, are available for guests by scanning the QR code on the TV screen. I apologize if this was not communicated to you upon arrival. We appreciate your input and will ensure better communication in the future. Once again, our sincere apologies. Kind regards, Alex Mihardja Executive Assistant

Excellent Experience

Customer review rating 5.0/5

Kathy G. Friends - Confirmed reviews ALL

Everything about my experience at the Mercure Welcome Melbourne was excellent. The staff in reception were welcoming, helpful, and professional, the king room was very comfortable and spotlessly clean, the central location was perfect, and breakfast was delicious. I would definitely stay here again.

Dear KathyG, We're thrilled to hear that you had an excellent experience during your stay at Mercure Welcome Melbourne. Thank you for your kind words about our staff, accommodations, and breakfast. We appreciate your feedback and look forward to welcoming you back again in the future. Sincerely, Alex Mihardja Executive Assistant

Great location

Customer review rating 4.5/5

Leonie Families - Confirmed reviews ALL

Love this hotel, wonderful location but was disappointed that I am Platinum and my friend also stay was Gold and she got a much bigger room and we both asked for a late check out and she got one and I did not, so Gold status was alot better than Platinum. But I will be back.

Dear Leonie, Thank you for sharing your experience with us. We're thrilled to hear that you love our hotel and found our location wonderful. We apologize for any inconvenience regarding the room size and late check-out. Rest assured, we'll look into this matter to ensure consistency in service for all our valued guests. We appreciate your loyalty and hope to welcome you back soon for a better experience. Sincerely, Alex Mihardja Executive Assistant

good location and staff was friendly

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

overall, satisfied with the cost. but housekeeping which was supposed to be on the 3rd day of our stay did not happen. We were instead given options for free pizzA/ beer. We would have wanted to have our linen changed. But at least, the trash was taken everyday- because we requested for it.

Thank you for your feedback. We're glad to hear that you found our location convenient and our staff friendly. We apologize for the oversight regarding the housekeeping service. Your comments will be shared with our team to ensure that such issues are addressed promptly in the future. We appreciate your understanding and hope to welcome you back for a more seamless experience. Sincerely, Alex Mihardja Executive Assistant

Great stay. First as Platinum Member. Room tucked away from lift but small window light was dull. Usually around the front but that’s ok…I

Customer review rating 4.5/5

Stephen Solo - Confirmed reviews ALL

Clean room. Quick check in. Slices for my Gift as Platinum. Seems the same as Gold (?) seems odd there’s nothing else. Complimentary breakfast was nice. Aaron and staff need to talk. There’s placing plates of food on my table, but cmon. How about Good Morning (?) Herd is your eggs. Really dissatisfied with his service, well lack of. I know it’s a buffet but still. The lady supervisor just ran around like a chook with no head. Really unprofessional. How about some calm for breakfast.

Dear Stephen, Thank you for your detailed feedback. We're delighted to hear that you had a great stay overall and that you appreciated the cleanliness of your room and the complimentary breakfast. However, we apologize for the shortcomings you experienced with the service during breakfast. Your comments regarding Aaron and the floor staff will be addressed with our team to ensure improvements are made. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more seamless experience as a Platinum member. Warm regards, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 2,988 reviews 9.6/10 Location
  • 3,438 reviews 5.5/10 Room
  • 2,788 reviews 7.3/10 Service
  • 59 reviews 6.5/10 WiFi
  • 1,948 reviews 2.9/10 Comfort
  • 1,299 reviews 6.7/10 Cleanliness
  • 733 reviews 7.9/10 Breakfast
  • 686 reviews 2.6/10 Amenities

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