Hotel - Mercure Welcome Melbourne
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Mercure Hotel

Mercure Welcome Melbourne

265 Little Bourke Street 
3000  MELBOURNE
AUSTRALIA

4,202 reviews
TripAdvisor Rating Based on 4,202 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Airport shuttle
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 12 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. Available in a variety of configurations - including Superior and Privilege options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

  • 330 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 66 connecting rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • Remote control TV
    • WIFI in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 9,506 reviews

Our guest reviews for Mercure Welcome Melbourne

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 4,202 reviews
AccorHotels certified review
Jennifer Families - 13/08/2017
« Pleasant »

eventful

AccorHotels certified review
Bp Couples - 13/08/2017
« Good Stay »

An excellent central position for a stay over in Melbourne. Just a pity front staff were very vague about airport link shuttle and not notifying people of changes due to road works. As you give front desk your room number etc you would think they would notify you rather than expect people to reconfirm.

AccorHotels certified review
Marilyn Families - 13/08/2017
« Pleasant stay »

Pleasant stay, staff very friendly , rooms very small.

AccorHotels certified review
Edvania L. Business - 13/08/2017
« The first room I stayed 1033 was not at Accor standard at all. The shower was flooding and it was not clean! »

I was surprised that the room 1033 was not very clean, smelt a cigarette and when having a shower it would flood the floor because the silicone I think had gone. They moved me to the room 1044 and it was better.

AccorHotels certified review
Anton D. Solo - 13/08/2017
« Room was by lift which meant no sleep.  »

Awesome for concenience being by the lift but not for sound/sleeping. Walls are not soundproof which was disappointing.

AccorHotels certified review
Anonymous Friends - 13/08/2017
« Location is good. »

Clean and comfort.

AccorHotels certified review
Jenny Families - 12/08/2017
« Fun in Mercure Melbourne helpful staff ensured our family was right next door. »

Very happy our family was located in room next door. Most convenient location for fun activities in Melbourne some were recommended by helpful data happy staff. Evening dinner at your restaurant very delicious and nice variety.breakfast included which was a great bonus as we stayed 5days. Some confusion over direction to parking but the staff were helpful and resolved issue quickly and politely.

AccorHotels certified review
Yang Business - 12/08/2017
« Old facilities badly need upgrading.  »

Forgettable.

AccorHotels certified review
Mark E. Couples - 12/08/2017
« Adequate »

The location is great, the room was small, but adequate. Clean and good amenities.the $20 breakfast is good value and really nice buffet food. The Cocoon bar was nice, very relaxed and nice staff. The reception staff were a bit cold, not taking any time to build a rapport, maybe they were too busy. As Accor members, we have an expectation that we are VIPs, as we have been treated like that in other Accor Hotels. We were disappointed that we did not get our free bottle of water on arrival. It's a small thing, but it adds to the feeling of being a member of something.

AccorHotels certified review
Amy Couples - 12/08/2017
« Great place to stay! »

We had a lovely time staying at the Mercure Welcome. Great location, and friendly staff made it the perfect place to stay.

AccorHotels certified review
David J. Families - 12/08/2017
« Love It and located to everything I require »

I have stayed with you guys for a very long time and enjoy the service I receive. I would like to be given a discount on my next booking as I'm always staying with you

AccorHotels certified review
Coachksb Couples - 11/08/2017
« Compact elegance a well designed space »

Location ideal being right in the heart of Melbourne. The room and facilities were well designed let on entrance to shower certainly saved any water entering the rest of the bath room area. Breakfast cost was very reasonable and there was adequate variety of food. certainly fitted our purpose of a place to rest after a night out in town

AccorHotels certified review
Anonymous Couples - 11/08/2017
« friendly »

hospitality was good

AccorHotels certified review
Bruce W. M. Couples - 11/08/2017
« Jesus Christ Superstar »

SATISFIED

AccorHotels certified review
Robert J. Couples - 10/08/2017
« Friendly staff and great location »

Having family living in Melbourne gives us an excuse to visit, we have tried different accom. over the years but settled on The Welcome for location, price and friendly staff, not sure how many stays we have had now but will be back.

AccorHotels certified review
Jenni Couples - 10/08/2017
« Jenni »

Pleased with everything & thoroughly enjoyed our stay.

AccorHotels certified review
Alan Friends - 10/08/2017
« The room was clean on arrival and was quite comfortable.  »

The room was comfortable with minimal noise coming from the hallway which was long and narrow. The TV was a bit small for the size of the room and for me was hard to see. I found I had to get closer to read the TV menu. I found the shower a bit small. I am around 6 feet tall, (181cm) and I had problems moving around. Also the hot water was very touchy with large temperature ranges from the smallest of adjustments. During my stay my room was cleaned but there was still some rubbish in the bin. My son found his sheets were not tucked in at the bottom and he had to remake his bed. The lifts were inadequate for a hotel of this size. We had to wait several times for another lift as the first and on a couple of accaisions the second were already full. One of the lifts was also malfunctioning and on occasions wouldn't recognise the room key/card. A staff card wouldn't work on one occasion. The food in the restaurant wasn't too bad. The breakfast was adequate and the evening meal we had there one night was adequate. Generally the stay was satisfactory even with all of the above.

AccorHotels certified review
Crystal V. Couples - 10/08/2017
« Good location but average room.  »

Good location but average room. Room was located next to the laundry shute, so was very noisy & not relaxing at all. Very disappointed. The buffet breakfast & onsite restaurant / cafe was all excellent.

AccorHotels certified review
Ymb Families - 10/08/2017
« Location, location  »

Booked for 3 and had the king bed with single. Extremely comfortable room and a bottle of bubbly delivered to our room was a very nice surprise, air conditioning unit a bit noisy at night, very central location within walking distance to all the places you need to be. Thank you for making our experience memorable.

AccorHotels certified review
I N. Couples - 10/08/2017
« great service, friendly staff, room was a little small. »

Check in easy, staff friendly, great service. Restaurant and cafe excellent. Room was a little small but clean and comfortable.

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