Hotel - Mercure Welcome Melbourne
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Mercure Hotel

Mercure Welcome Melbourne

265 Little Bourke Street 
3000  MELBOURNE
AUSTRALIA

4,176 reviews
TripAdvisor Rating Based on 4,176 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Airport shuttle
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 12 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. Available in a variety of configurations - including Superior and Privilege options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

  • 330 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 66 connecting rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • Remote control TV
    • WIFI in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 9,059 reviews

Our guest reviews for Mercure Welcome Melbourne

100% certified reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 4,176 reviews
Certificate of excellence 2016
TripAdvisor certified review
Family - 25/06/2017
« City convenience »

Hotel is well located for theatres and shopping. Staff are friendly and helpful. Not luxurious but excellent value for money as you do not spend much time in your room. Having a restaurant onsite is also a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy B, Thank you for your feedback! I'm glad your stay with us was satisfactory and that you enjoyed most aspects of your stay with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Matt Couples - 24/06/2017
« Matt »

Check on was easy and very early didnt expect a room at 1030am that was brilliant. Room was basic but very functional. All the staff were very helpful and approachable.

AccorHotels certified review
Dan Solo - 24/06/2017
« good »

It was ok. The elevators are a bit slow.

AccorHotels certified review
Debbie Business - 24/06/2017
« Room »

I have stayed at your hotel on a number of occasions and always been very happy with the upmarket stylish room but not on this occasion. The room was rundown and old and dingy. Unfortunately this bad room will prevent me from booking here in the future. It is a shame because the location is good but I expect more from Accor Plus.

AccorHotels certified review
Noel Couples - 24/06/2017

Stay was an overnight stay.....we found our room ok. Bathroom was great......room was comfortable.

AccorHotels certified review
Kymberlee Families - 23/06/2017
« Very Pleasant »

WE were happy withe the service at reception and concierge. Very friendly staff.

AccorHotels certified review
Jane Families - 23/06/2017
« Jane »

Reception staffs were very helpful

AccorHotels certified review
Ray Business - 23/06/2017
« Basic room with outdated and old decor. »

Probably one of the worst hotels I've stayed in. The room was a poor design. The bed was hard and pillows were well used. The bathroom and shower were okay. Buffet breakfast was good. Place could do with a major overhaul. The bar that was adjacent to the hotel would not accept credit cards as payment for drinks. I understand that it is a budget hotel but I've stayed in places that charge similar rates in Melbourne CBD with far superior rooms and amenities.

AccorHotels certified review
Glenice Couples - 23/06/2017
« Excellent geography. Ordinary room. Tiny bathroom.  »

Room 1140. Position perfect. Cheap looking room. Clean bathroom but not even space to put your toilet bag. Tiny. Tatty old bathrobes. Paint chips. Lots of noise transfer from neighbors. Noisy aircon and noisy plumbing.

AccorHotels certified review
Belinda B. Friends - 23/06/2017
« Above and beyond service »

Excellent service and helpful in a stressful situation. My friend May broke her ankle while we were out shopping and when I asked for a way for her to have a shower, they transferred us to a special needs room. I cannot say thank you enough for the staff's, concierge and managers help, getting us to Southern Cross Station, without them I don't know if I would have handled it as well as I did. Sincerely Belinda Bartkowski

AccorHotels certified review
Derek R. Business - 23/06/2017
« As expected - consistently good »

I was well looked after - the room was clean and tidy, the location is good, but most importantly, the staff are professional, friendly and welcoming.

TripAdvisor certified review
76_tulips Family - 23/06/2017
« Money well spent...'We will keep coming back' »

I have stayed at the Mercure Hotel Welcome five times and will continue to return in the future. It is situated in a convenient location, rooms are clean and of a decent size, it's value for money and the staff are friendly and courtesy. The buffet breakfast is delicious and inexpensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 76_tulips, Thanks for the great review. Our location is the perfect base for a Melbourne vacation. Your continuous patronage is greatly appreciated and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Anonymous Business - 22/06/2017

unfortunately both lifts were out of order

AccorHotels certified review
Jayne F. H. Couples - 22/06/2017
« Great location »

Very easy early check-in..much appreciated .Quiet room, very central location. Polite and helpful staff including Housekeeping,baggage handlers,front of House and Waiters(special thank you to the gentleman who heated my breakfast for me every morning!)

AccorHotels certified review
Alice N. Couples - 22/06/2017
« relaxed and pleasant stay »

at initial checkin room was not ready. After lunch a couple of hours later, room still not available. Allocated an alternative room. Location of hotel is excellent. Go green initiative by hotel is highly commended. Experienced problem at checkout. Had requested for skybus pickup which did not happen. Chris at concierge was very helpful. Upon hearing our problem, he proactively offered to get a taxi for us to the airport, with the hotel picking up the fare. Well done Chris, well done Mercure.

AccorHotels certified review
Brett Couples - 22/06/2017
« Great location, bad room. »

Great location, easy to find and good breakfast. The room was of a good size but not a king bed room. It was 2 singles pushed together. There was almost an inch gap where it was zipped together. Not comfortable. We arrived early and was told that they would call when the room would be ready. Nearer received a call. Not the best impression for my first stay with my Accor membership.

AccorHotels certified review
Rob Business - 22/06/2017
« Another great stay at your hotel »

Was quite happy, great room with bit of a view, the only problem experiences was with the room car and lift not working and needing reissuing

TripAdvisor certified review
Friends getaway - 22/06/2017
« Break with friends »

It's a great place to stay because it's so central but is a bit dated particularly the lifts. Would still recommend it. We had a drink at the Coccoon bar which was quite good but always ate lunch and dinner out because our friends picked places that they wanted to dine at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeffo547, Truly appreciate you sharing your experience after your recent stay with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Geoff Families - 21/06/2017
« Everything was really good. »

We booked 2 separate rooms both were clean and tidy, checking in was a little busy but we expected that because of the amount of people in Melbourne for the soccer.

AccorHotels certified review
Alicia Business - 21/06/2017
« Comfortable , easy  »

Check in and check out was an easy process. Was able to hold my bag there while I went to a job interview even after I checked out. People were respectful and the room was largely quiet. Rooms were smaller than expected however and at times I could hear people flushing.

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