Hotel - Mercure Welcome Melbourne
Mercure Hotel Mercure Hotel

Mercure Welcome Melbourne

3.5/5 4,461 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying, Nearby)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machine

Business services

  • 12 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. Available in a variety of configurations - including Superior and Privilege options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

  • 330 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 66 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Remote control TV
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 12,681 reviews

Our guest reviews for Mercure Welcome Melbourne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 4,461 reviews
Thompson2081 Couples - 13/07/2018 TripAdvisor review
« Did not feel 'welcome' »

As a gold member, we were not treated any different despite requesting early check in only getting in at normal time. Advised them we were down for our wedding anniversary but didn't even get a congratulations! On both days hot Breakfast was cold. Worst stay in any Accor hotel and this includes our previous stays at this hotel.

Couples - 10/07/2018 TripAdvisor review
« Basic accommodation in centre of Melbourne »

Very centrally located in the heart of shopping streets in Melbourne - excellent both for shopping and sightseeing. Spacious room, bathroom ok, fridge is big plus. Breakfast overcrowded and messy. Cocoon bar was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hannuFi, Thank you for sharing your positive feedback. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Pete Business - 09/07/2018 AccorHotels certified review
« Clean, staff friendly and efficient, and very central to transport, shopping and eateries. »

Stay was e

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pete, It's great to see such positive comments from a regular guest. We're pleased your stay with us was enjoyable and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Maureen W. Families - 09/07/2018 AccorHotels certified review
« A few day away »

It was exactly what I expected, having stayed many times before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen W., Thank you again for positive review and for your loyalty. We are delighted to know that you keep returning and we hope to see you again soon. We shall give our usual friendly smile and “nice to have you back”. Sincerely, Alex Mihardja Operational Project Manager

Daniel N. Families - 09/07/2018 AccorHotels certified review
« Great »

Location is good , Room clean, services is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel N., We are very appreciative of your feedback after staying with us recently. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

Craig B. Business - 09/07/2018 AccorHotels certified review
« Accomodation was fine; alarm in vacant adjacent room »

Accommodation (bed, shower, etc.) was fine. Didn't eat at the hotel so can't comment on food. Alarm in vacant room adjacent went off late at night. Had to call front desk to switch it off. Then it went off again the night after. Please ask staff to check the alarm has not been set for a ridiculous hour by departing guests. And when you're called to switch off an alarm, disable it so it doesn't go off the next day at the same silly hour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, Thank you for staying with us recently and for sharing your experience. Please accept our sincere apologies for the inconveniences experienced due to the alarm went off in the adjacent room. Rest assured that I have personally addressed your concern to our Executive Housekeeper, whom in turn has spoken with the relevant team member to ensure the incident remains isolated. We hope to welcoming you back in the future for a better experience. Sincerely, Alex Mihardja Operational Project Manager

Carmen Families - 09/07/2018 AccorHotels certified review
« Problem Free »

A short, problem free & pleasant stay. Friendly staff at every level. We shall return!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmen, We are pleased to hear that you enjoyed your recent stay with us. Your positive comments are greatly appreciated. We hope to see you again for another hassle-free stay. Sincerely, Alex Mihardja Operational Project Manager

Hannah Couples - 09/07/2018 AccorHotels certified review

Clean and tidy room, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation and service provided. We look forward to welcoming you back for another great stay. Sincerely, Alex Mihardja Operational Project Manager

Great C. Solo - 09/07/2018 AccorHotels certified review
« fantastic »

clean room, lovely efficiant helpful staff and at a reasonable price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne, Thank you for your fantastic feedback, it always a pleasure to having you stay with us. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Anonymous Couples - 09/07/2018 AccorHotels certified review

All staff were extremely polite and helpful. Was impressive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you very much for your words of encouragement. Comments like this really do have a great impact on our team's commitment to impressing every guest. Thank you again, and please let me know if I can be of assistance in any way when next you stay. Sincerely, Alex Mihardja Operational Project Manager

Deirdre H. Families - 09/07/2018 AccorHotels certified review
« Ok but some things need more attention »

Overall room basic but clean. Handy location. Fridge was unplugged in room so when i realised and turned on it smelt. Doona had a stain and a burn mark. Breakfast at louden terrible cold hashbrowns and rubbery bacon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deirdre h., Thank you for providing a detailed review which helps me address all your observations and concerns with our team. Please accept our sincere apologies for the inconveniences experienced and we hope that we can still look forward to welcoming you back in the future for a better experience. Sincerely, Alex Mihardja Operational Project Manager

Jennifer Business - 09/07/2018 AccorHotels certified review
« Great location, great room, couldn't be happier »

Only stayed 1 night, but enjoyed it, excellent location, front office staff friendly, room clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, Thank you for staying with us and taking the time to write a positive review about our hotel. We hope to see you again for another great (and longer) stay. Sincerely, Alex Mihardja Operational Project Manager

Sally Families - 09/07/2018 AccorHotels certified review
« great hotel where you feel instantly welcomed. »

Everyone was so welcoming and accommodating. A gift was provided for the birthday girl which made her day. Your location is unbeatable - especially for 2 ladies who don't want to be walking the streets at night to get to our hotel. We didn't get an opportunity to experience the restaurant or bars - maybe next time. A very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally , Thank you very much for your lovely feedback, it’s always wonderful to hear that we managed to make our guests feel welcomed and looked after, and we are delighted to hear that this was your experience also! We hope to see you again soon for another enjoyable stay. PS: We are so happy that a gift provided to the birthday girl helped made her day :-) Sincerely, Alex Mihardja Operational Project Manager

Carmel Couples - 09/07/2018 AccorHotels certified review
« Very adequate for price »

Very convenient location Breakfast good Staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmel, Thank you for taking the time to share your recent experience at our hotel. Appreciate your kind feedback and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Michael K. Business - 09/07/2018 AccorHotels certified review
« in room food quality was poor and the invoice was not emailed as usual »

I like staying because of the location, but this stay , the in room food was poor and the invoice was not emailed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael K., Thank you for staying with us again recently. Sincere apologies that your experience on this occasion was below your expectations. I have passed on your feedback regarding the Room Service meal to our Executive Chef for his urgent attention. I have also asked our Front Office Manager to email you the copy of your invoice. Once again, our apologies for the inconveniences experienced on this occasion and we hope to see you again soon for a better experience. Sincerely, Alex Mihardja Operational Project Manager

Friends getaway - 09/07/2018 TripAdvisor review
« Fantastic location right in the heart of Melbourne »

Very happy with this hotel. Location is perfect for shopping, venues/attractions and travel. Rooms were very good - clean and comfortable. Marked rating down as there was a lot of vacant space in the room which could have been used for storage cupboards, small table with chairs and a larger bathroom. Check in was quick with the ability to securely store luggage if there before check in time. Friendly and helpful staff throughout and excellent and restaurant. Overall very happy - was just as I needed. Thanks Mercure Welcome Melbourne will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie U, Thank you very much for choosing to stay with us and for sharing your experience. Appreciate you highlighting the areas that we do well and part of the accommodation that we could improve on. We look forward to welcoming you back for another great stay. Sincerely, Alex Mihardja Operational Project Manager

Brian W. Friends - 08/07/2018 AccorHotels certified review
« Extremely convenient, close to main CBD »

Rooms were very clean and Tidy, staff excellent and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian W., Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel, as well as the accommodation provided. Your kind words on the excellent and helpful service provided by our staff were greatly appreciated. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Ellen D. C. Solo - 07/07/2018 AccorHotels certified review
« It was ok. Value for money. »

Check in was quick and easy. I did not like the room though. It was too small and I could hear people around me. The hotel's location was great. Close to everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen De C., Thank you for staying with us and for sharing your experience. I am sorry that the accommodation provided was below your expectations, but very happy that you found the accommodation to be of good value for money. With 330 rooms in the building some rooms are slightly larger than others, depending on the room types. We hope to see you again in the near future for a better experience. Sincerely, Alex Mihardja Operational Project Manager

Dora Families - 07/07/2018 AccorHotels certified review
« Extremely pleasant stay - staff wonderful, room was clean and comfortable. »

We arrived at 7.00am after flying through the night from Perth. My daughter and I were sick from the flight . On our arrival we were hoping but not expecting our room to be ready but it was and we were able to recover from our flight. The room was comfortable and clean, the staff, honestly, couldn't have done more for us. Even allowed us to store our luggage securely after checkout and before our flight home. We were absolutely happy with the whole experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dora, Thank you for taking the time to share your recent experience at our hotel. We are so glad that you enjoyed all aspects of your stay with us. We are very appreciative of your kind words and we hope to see you again for another wonderful stay. Sincerely, Alex Mihardja Operational Project Manager

Anonymous Friends - 07/07/2018 AccorHotels certified review
« overall experience was comfortable »

check in was fabulous - staff dealt with the order of customers extremely well and didn't allow others to push in. room was great. storage of luggage on checkout was a little challenging for the porter as he had many cases to store with a full room. I'm not making a complaint, just advising he seemed a little nervous - may have been new.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally, We very much appreciate your comments regarding your stay at the Mercure Welcome Melbourne. It is always a pleasure to receive such positive and constructive feedback. Rest assured that I have addressed your observation and constructive feedback to our Front Office Manager for his urgent attention. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

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