Hotel - Mercure Welcome Melbourne
Mercure Hotel Mercure Hotel

Mercure Welcome Melbourne

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3.5/5 4,403 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 119.00 AUD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 12 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. Available in a variety of configurations - including Superior and Privilege options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

  • 330 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 66 connecting rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • Remote control TV
    • WiFi in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 11,867 reviews

Our guest reviews for Mercure Welcome Melbourne

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 4,403 reviews
AccorHotels certified review
Rick D. Business - 15/04/2018
« Location and comfort in one package. »

Comfortable room. Helpful staff. Plenty of restaurants, cafes and shopping within a 2 minute walk. Brilliant Melbourne CBD location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick D, Thank you for choosing our hotel once again, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation, as well as the benefits of being so conveniently located in the heart of the city. We look forward to welcoming you back to our hotel in the future. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Hugh M. Couples - 15/04/2018
« Very central location. Good standard of room. »

Good overall quality of the hotel and its position in the centre of Melbourne. Handy to all places of interest in Central Melbourne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh M., Thank you for your feedback. We look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
P.t. Families - 15/04/2018
« very good »

I stay at the Mercure because it is in a good position for shops, transport and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. T., Thank you for your review and for your loyalty. We're pleased to see you enjoyed the convenient location of the hotel. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Ainslee Friends - 15/04/2018
« Very pleased overall »

The room was terrific - we booked a twin room as it was a friend & I - we had one king bed & one single. The room was clean, spacious & well lit. Lovely view of the city & of course location. The bathroom was of a very good standard. The $1 buffet was a great extra. The only issue in our room 929 was the ironing board kept collapsing while in use. The bathroom door could also benefit from being replaced as it had some damage. Yet these were minor things in comparison to the benefits. We would definitely stay again based on this experience & it’s location in Melb cbd. Will certainly recommend to friends, family & colleagues. A big thank you. The baggage service was very good also If the membership was cheaper we would definitely like to join up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ainslee, We very much appreciate your comments regarding your stay at the Mercure Welcome Melbourne. Thank you for being positive in what we do well and for bringing to our attention what we can change. Happy to advise that the iron board in the room has now been replaced and our Maintenance Manager is currently working on the bathroom door. Thank you again for being so constructive with your feedback and we hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Matthew Couples - 15/04/2018
« Small »

Room size and view should be specified in bookings. The view I had was of a concrete wall. The room was advertised as queen room which I guess was accurate as it could only just fit a queen bed in it. Also if customers do not fill out the review in response to your initial email do not harass them and ask again with a pitiful attempt of concern in the email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you very much for your review after your recent stay with us. Sincere apologies that the accommodation provided was below your expectations. We apologize about the follow up (generated) email too for you to complete the online survey. Once again, our sincere apologies for the less-than-satisfactory experience with us. Please let me know if we can be of any assistance in the future. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Bronwyn Couples - 14/04/2018
« great location »

Pleasant stay room was small but okay for a 1 night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bronwyn, Thank you for staying with us recently and for sharing your experience. We hope to see you again soon for another pleasant stay. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Sue W. Friends - 14/04/2018
« Great location easy tram transport »

Nice clean room but bathroom is very small great service from staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue Wilkinson, We very much appreciate your comments regarding your stay at the Mercure Welcome Melbourne. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Anonymous Couples - 14/04/2018
« Very average »

I found your reception staff confusing not explaining things they should such as in check in I thought I paid but when I checked out told me they only held the money on my credit card. Also been charged $20 each for breakfast despite ordering the $1 breakfast when booking online.

AccorHotels certified review
Tim H. Couples - 13/04/2018
« Short but sweet »

Greater so well. Friendly service. Room was very clean. Had everything we needed for an overnighter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim H., We are pleased to hear that you enjoyed your recent stay with us. We hope to see you again soon for another enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Cheryl Friends - 13/04/2018

We have stayed many times and as usual we enjoyed our stay. The staff were very friendly and helpful. Our only issue was our room keys needed resetting several times over our 5 day stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, Thank you for your time in providing a review and for continually staying with us. We are sorry to hear that your stay was negatively impacted by the room keys needed resetting on numerous occasion. We hope to see you again soon for a hassle-free and comfortable stay. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Anonymous Couples - 13/04/2018

Comfortable room, pleasant staff, efficient check in and checkout. We find your central situation be convenient. Great stay!

AccorHotels certified review
Adam Business - 13/04/2018
« Never again... »

I travel quite a lot for business and would have to say that this hotel is unfortunately one that i will never revisit. Overall, i had approximately 1.5 hours sleep which was due to noisy guests chattering in the lobby, a trolley being pushed up and down the hall at all hours of the evening and a fridge that was in desperate need of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for sharing your recent experience with us. We are sorry to hear that your stay with us was not satisfactory. Should you have advised the Duty Manager of your concerns at the time, I can assure you we would have done everything possible to rectify this situation, such as moving you to an alternate room. We have a Duty Manager in the hotel 24 hours a day whose primary purpose is to ensure that our guests are satisfied and that any of the small irritations they may experience are resolved. You have indicated that you will not stay again and for this I am truly sorry. If I can restore your faith in us in the future please contact me. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Anonymous Families - 13/04/2018
« We love staying here for its location. »

Staff are knowledgeable and welcoming/accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anonymous, Thank you for sharing your positive experience after your stay with us recently. We love having you here and really appreciative of your kind words on the knowledge and the friendliness of our staff. We look forward to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Nathan Solo - 13/04/2018
« It was great »

It was great all the staff was very friendly and helpful.

AccorHotels certified review
Cathie D. Business - 13/04/2018
« Comfortable room »

Work trip for four days.

AccorHotels certified review
Anonymous Couples - 13/04/2018
« Clean tidy quiet room »

Staff helpful and close to all attractions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, Thank you for staying with us recently and for your time in providing a positive review. We hope to see you again soon for another enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager

TripAdvisor review
Business - 13/04/2018
« Value in Melbourne CBD »

We stayed for 8 nights and encountered no issues at all. The staff were very professional and always prepared to go the extra mile to help us. The room was quite spacious and the service and food we enjoyed in the restaurant was very good. We will be staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen M, Thank you for taking the time to post such a positive review on TripAdvisor. Excited to read that you enjoyed your stay with us. I look forward to welcoming you back for a future visit. Sincerely, Alex Mihardja Operational Project Manager

TripAdvisor review
Couples - 13/04/2018
« Great staff in Soul Cafe »

We often stay in this hotel when in town. Check in and check out staff was friendly and efficient. The best part of the stay was dining in Soul Café due to the wonderful and friendly staff in particular Poto, Shanara, Isiah and Errin.. In fact we dined three times in the Café due the these staff and also the food was great ad affordable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear meldans, Thank you again for positive review on our team at Soul Cafe and for your loyalty. Greatly appreciated. I will be sure to pass on your words of encouragements to them. Thank you again for your kind words and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Keiko H. Families - 12/04/2018
« Great location »

Great location, kind staff, good price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keiko H, Thank you very much for staying with us recently and for sharing your positive experience. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

AccorHotels certified review
Gette Business - 12/04/2018
« Comfortable business stay for one person »

Comfortable business stay for one person

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gette, thank you for staying with us recently. We hope to see you again on your next business trip. Sincerely, Alex Mihardja Operational Project Manager

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